|Plans & Products -|
|Complaint Resolution -|
|Community Outreach -|
|Market Perception -|
|- Among the Best|
|- Better than Most|
|- About Average|
|- The Rest|
|- Data Unavailable|
“ Great customer service and communication, good pricing, never had a payment/billing problem in 2 years as a customer. ”
Hey Mark, glad to hear your experience with us has been great, if you ever have any questions we're available via social media or through our traditional methods. Thanks for choosing Infinite Energy and lettings us Do More for You.
“ Best and most pleasant customer service reps I've dealt with in many, many years. Infinite has certainly CHOSEN the right people for the job....this is a company that apparently KNOWS great customer service CANNOT be "trained"-you either have it or you don't! Their reps are patient, courteous and FRIENDLY every time I've contacted them. Gold stars to the phone reps AND to the hiring manager! I refer this company to everyone I know. P. S.-great rates too! ”
Hey Deborah, we're very happy to hear that you've had great experiences when you call into us. We'll make sure to pass along the kudos to the proper folks. Thanks for choosing Infinite Energy!
“ This is the best company I have ever used. I have had them for over a year and have never had a problem. Their price is by far better that any other company that I have ever had. I do not understand the negative comments. ”
Hey Terrye! Thanks for the kind words regarding your experience with us. We're happy to hear you've enjoyed our low rates.
I just wanted to check in again. I wrote a review way back in August 2014 when I first switched and received my first bill. It is now April 2015, I am nearing the end of my 12 month contract with Infinite Energy. I received an email today (3 months prior to my expiration) offering to renew. I also just received the LOWEST electric bill I have ever had, $99 for this month. Actually, I had a lower bill once, in 1999 when I lived in a 1 bedroom apartment. The difference is now I live in a 4/3 house. My electric bill was actually lower than my water bill (first time that has ever happened).
As for the rates, there are truly no hidden costs. My bill is exactly what my rate is supposed to be. Plus Infinite emails a weekly electricity report. So each week I open my email, it tells me (for example, "you used 450 kwh this week". I simply plug in that number, times my rate and have a very good idea what my electricity cost for the prior week, and of course have a good idea what it will be for the month.
The android app is very simple to use. I pay all of my bills using it and so far (now 9 months in) have never had a single problem.
Their customer service is pretty good, especially if you go to their facebook page. (At least that was my preferred medium). After a few months of being a customer, they even sent me a thank you card and a t-shirt.
I have literally nearly cut my electricity bills in half switching from TXU to Infinite. Actually the true percentage is about 44%, but it makes a huge difference, as an electric bill is one of the most fluid monthly bills for any household. I estimate that I have saved about $1300 in the 9 months that I switched from TXU to Infinite Energy.
The Texas heat is coming, if you have TXU or Reliant, or are paying more than the Infinite Energy prices on powertochoose.com, you need to switch.
And one more thing, beware of some of those companies on powertochoose.com that just popup. Infinite Energy has an excellent rating (5 smiling outlets) and very few complaints (you can check rating and complaint history on power to choose).
In the context of utilities and household bills, cell phones, auto insurance, etc--switching to Infinite Energy was the best decision I've ever made. It pays off every time I get another dirt cheap bill. $99 for electric this month. Unbelievable. :) ”
Hey Jason, thanks for taking time to leave a detailed review of our services. We're glad that you feel switching to us was your best decision you've ever made. The weekly energy reports are certainly a customer favorite and we have plans on implementing that in more places in the future so you have even more access to that information. Thanks again for choosing Infinite Energy!
I found Infinite Energy at powertochoose.org and switched 6 mos. ago. I chose them because 1) they weren't the lowest price, but they were close, 2) they offered an all-inclusive pricing, that is, NO GIMMICKS, and 3) when I called customer service to confirm the pricing with no gimmicks, the service rep answered the phone immediately and did not lie to me. Furthermore, their billing is easy to read and their website is easy to navigate.
Since Texas decided to deregulate retail electricity, it is a shop of horrors out there. I have had 7 different providers since deregulation. 5 outright lied and deceived me. 2 were good but went under and were bought out by liars. My advice to anyone looking for an electric company is to do your homework, pay attention to your bills, and watch out for the deception. So far, Infinite Energy is one of the good ones. ”
Hey Ed! Glad that we were able to earn your business and it's nice to hear that we don't have to be the lowest, just fair priced to gain your business. I'm glad you found our systems easy to use and that our customer care was able to assist quickly with your questions. We hope that we are able to keep your business for many years. Thanks for choosing Infinite Energy!
“ I have had no problems with Infinite Energy and the rates are great! I am a little confused as to why they are showing up as a revolving account on my credit report. I thought maybe it was a mistake the first month, but 5 months later and it is still showing... ”
Hey Blake! Glad to hear you're pleased with the service and rates. We currently report all balances owed like an open credit card account. Don't worry though, these do not mean past due balances and shouldn't be negatively impacting your credit. Thanks for choosing Infinite Energy!
After being with Champion Electric for 5 years I was a bit hesitant to change providers.
However, after being with Infinite Energy for the past 6 months I couldn't be more pleased.
The ordering / change over was flawless and the rep's that I spoke with were very knowledgeable
and helpful. I would recommend Infinite Energy to anyone that wants to do business with a reliable
and price competitive energy provider. ”
James - Thank you for taking the time to post your review. I apologize in the long delay in responding. I'm very pleased to hear that your experience when signing up was very simple and easy and I hope that the past year has been as good as the first 6 months with us. If there's ever anything we can do, you can always reach us by phone, email or social media. Thanks for choosing Infinite Energy!
“ I had Reliant Energy for over 5 years. They used to be the price to beat.. Not anymore... Asked Reliant if they had a plan that was less expensive than the 12.5 cents they bumped me up to ? The response was "NO". The low rates Reliant offers is for new customers, not the existing ones. So I switched to Infinite Energy. They have great prices and I have had ZERO problems switching. The only difference is the money I'm saving. ”
Rodney - We're glad to hear your experience has been as expected and that you're able to save money as well! If there's anything else we can do for you, let us know.
I've had TXU for years and while I knew of a few other providers I was leery of switching. Not because I was loyal to TXU (no, in fact I had no contract with them so I was being charged over .15/kwh) but because I was concerned about these smaller companies and was concerned I'd have a horrific experience. I also didn't realize all the domino effect from deregulation because for years TXU had a monopoly in my area. I was turned on to powertochoose.com and researched several companies. Read reviews and more reviews. Of course any utility company is going to have complaints, but what I liked about Infinite Energy was not only their very good rates (they were the 2nd cheapest) but also that some people said they were an honest company, and that someone from Infinite Energy not only responded to comments here, but they respond to their facebook page. I looked up the BBB complaints against Infinite and how they were resolved. I was still nervous but figured if I was going to switch I would give Infinite Energy a try.
I switched on Aug 1st and I've got to say so far so good. My service was only interrupted momentarily (for about 10 seconds) when I lost power apparently as I switched from TXU to Infinite (I'm assuming this was for meter reading purposes) and since then everything has been great. I received my first bill this week (I assume I got a bill so soon since I was in the middle of my billing period with TXU). And despite the fact that I signed up for a 2000kwh rate plan (typically if you use around 500 the rates are higher if you look at the plans) since I only had a partial bill I only used 572kwh. I expected to be charged a higher rate, but no, I was charged 8.2 cents.
So I went online to pay my bill (a lot of complaints online about bill pay), and it was very easy to sign up and pay the first bill, which I did tonight.
So far so good. If this keeps up for a month or two I am going to be promoting Infinite Energy big time. At this point I would definitely recommend this company.
Hey Jason! Glad to hear your experience has been as expected. Let us know what we can do to make it even better!
We have always done a 6 or 12-month fixed rate with Infinite. They have always been competitive, no hidden fees, and extremely easy to contact. We found their Facebook Site (https://www.facebook.com/InfiniteEnergy) and have used this to message them a couple of time with rapid response to us.
We have ALWAYS gotten a renewal notice two months in advance, and have found it really easy to contact them by phone or internet and to use their website for information and account management.
Our bills have been low low low and we are thinking about doing a 36 month fixed rate with them now.
We are really glad we found these folks! ”
John: Thanks so much for the kind words and glad we've been able to provide the type of service you expect from an electricity provider. If you have any questions regarding our longer term rate plans, we're available via phone (877) 674-3489 Monday - Friday, 7 a.m. to 6 p.m. CST or as you stated through our Facebook page.
“ have had no issues with them ”
Thanks for taking the time to share a review!
“ I have had infinite for over a year and never had a problem with higher bills. They charge what they say that is in the contract, so the person from carrolton, tx who had a problem with high bills, you probably did not renew your contract. Month to month is going to be higher. ”
Hey Keven, thanks for taking time to leave a review. Sorry in the delay in responding! We do our best to send notices through mail and email regarding expiring rates to help prevent those rollover variable rates from ever taking effect. Thanks for choosing Infinite Energy!
“ Customer service was very nice to deal with. I had to delay my start date at the last minute and they took care of it nicely with a return phone call when it was all taken care of. I like them. I hope they keep their rates low so I can keep them. If you get a paper bill and pay by check, or if you get ebilling and pay online there is no service charge. It'll cost you 4.95 if you get a paper bill and pay electronically. ”
Hi, Brent, I know it's been a few years since you left this review, but we wanted to come back and let you know that we've made some updates, and there is now never a fee for credit card payments for residential customers! Thanks for the feedback!
“ This company seems, at least, to be honest, unlike most ”
Hi, Donald, thanks for taking the time to share your review--glad to have you with us!
“ Signed up with Infinite on a whim due to the increadibly low teaser rate. My contract expires at the end of this month so it is time to start the hunt for a new contract. I have found other providers out there with a lower rate than Infinite is now offering. Unless they are willing to match one of the other rates, I'll be changing providers. Not for the service I've recieived but just simply a decision made from my pocket book. Less money in the paycheck these days means I've got cut expenses somewhere. So here we go. I'll gladly stay with them if they give me a good rate. Keep your fingers crossed. ”
Hi, Anette, I know this is older, but thanks for sharing and letting us know what's most important to you in a rate plan. I wanted to let you know that since you wrote this, we've expanded our plan offerings to try to represent as many usage patterns as possible, and that often leads to even better pricing. We know how important budgeting can be, and we're always working on new products that help you save.
“ Have had them since April, started with a 90 day bait and switch. I liked them so much I took a year contract plan. I wish they would post my bill online in my account. You have to wait for the printed bill to see what your kwh useage is for the month. ”
Hi, James, I know this is an old review, so I just wanted to come back and say that not only do we now have an online customer app where you can see your account and usage, BUT we also have that feature through a mobile app AND we now send weekly emailed usage reports. Hope you can still get your service through us and see the difference!
“ Had them for a year with no complaints whatsoever! ”
Thanks for the feedback, Elaine! Great to have you with us.
“ No problems, auto pay with credit card. They sent me a letter one month before cotract expiration explaining what to do next. ”
Hi, Tod, thanks for the kind words and for taking the time to share your thoughts!
“ All the reviews are right until your contract is up. Then the fees and rates cause your normal bill to go to 3-4 times the amount. They dont offer decent or low rates for existing customers. The power to chose website is useful and there are other viable options out there. ”
“ I am in Texas. I mailed my payment to them on the 6th along with 2 other bills from the same mailbox. The other 2 bills posted to my account on the 12th. I got a disconnect notice from infinite energy on the 18th. Customer service explained to me that billing was done in Texas and reported to them. He was not allowed to tell me if it was a contract service but he did tell me that they have had many other complaints. I set up auto pay so we will see how that goes. ”
Hi, Dianne, I know this is an old review, and I'm not quite sure what's meant about the reporting, but we'll definitely work with customers when there's a mail issue. We do (now) have an online account and mobile app where you can see your invoice, and there are no credit card fees for residential customers, and we offer options for paperless billing and autopay to make this all a little easier.