We currently recommend electricity plans from Constellation, TriEagle Energy, Champion Energy Services and Payless Power

Bill pay problem

(3.6 / 5)

  I am in Texas. I mailed my payment to them on the 6th along with 2 other bills from the same mailbox. The other 2 bills posted to my account on the 12th. I got a disconnect notice from infinite energy on the 18th. Customer service explained to me that billing was done in Texas and reported to them. He was not allowed to tell me if it was a contract service but he did tell me that they have had many other complaints. I set up auto pay so we will see how that goes.

Dianne from Princeton
September 19th, 2013

Hi, Dianne, I know this is an old review, and I'm not quite sure what's meant about the reporting, but we'll definitely work with customers when there's a mail issue. We do (now) have an online account and mobile app where you can see your invoice, and there are no credit card fees for residential customers, and we offer options for paperless billing and autopay to make this all a little easier.

Infinite Energy Responds April 27th, 2018
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Ordering from Infinite Energy

(3.2 / 5)

  As I was approaching the end of the contract I had with Star-Tex Power (Constellation), I approached IE because they offered a fixed low price for a lengthy period of time. On or about August 9, 2018, I called to enroll with them and asked for a start date of August 24 so as not to incur any charges from exiting too soon from STP. I was assured that would be done. At 4:00 p.m. that afternoon I received an email from IE thanking me for choosing them and informing me that I was already enrolled. When I contacted IE again, they informed me that their system automatically selects "first available." When I informed them that I was explicitly told that my service with them would not begin until August 24 (which they confirmed from their own record of the conversation), they had to begin a rather convoluted process of switching me back to STP for approximately two weeks and then reestablishing my service with them. In my opinion, this was completely unnecessary and should have been handled in a more conscientious way.

Randall Robinson from Lake Jackson
October 9th, 2018

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Good rates but billing info is lacking

(2.9 / 5)

  I switched from TXU to Infinite on their 6 month plan. Rate was lower than anyone else at the time. Sign up was easy and friendly. Have had no customer service issues. My only complaint is with their billing which is very vague. They do not show kwh usage each month so you can't track your usage. Also, I was told that I would receive a notice 45 days prior to contract expiration. I never received that notice so I am facing going from a 7.0 rate to a default rate of 11.78 rate.

Mike Doyle from North
August 18th, 2011

Hi, Mike I know this is really old, but we hope we were able to get this all squared away. Let us know if that's not the case.

Infinite Energy Responds April 27th, 2018
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