They deserve a ZERO star rating, DON'T EVER USE THEM!!!
“ I signed up with infuse energy after moving across the country based solely on price per kwh. I have made the biggest mistake EVER!!! I had a bill for the wrong apartment number where ZERO kwh of energy went to and I received a $99 bill?!?!! Can you believe that?! I called and after having to escalate the call from the customer support member I spoke to to the supervisor, Sydney, she waived $50 of my fee after I had to argue about how ridiculous this is, and told me that the rest had to be waived by calling Oncor, which was completely false information, she lied. I called and spoke to oncor, who was much nicer and they said they do not bill the consumer directly and therefore all fees can only be waived through the provider, infuse energy. I called back to infuse, and the customer representative told me "I spoke to my supervisor who said she already spoke to you and waived the highest fee and she won't be waiving anymore." I was told my remaining fees were for energy usage that went to that apartment, and when I said but what about the $5 "zero usage charge" that is on the bill, I was told in the same breath, oh yeah there was not usage in that apartment, that's why you're being billed. This company has some sketchy business practices at best.
This is the most ridiculous thing I have EVER experienced. I am a brand new customer and they have done NOTHING to retain my business, and therefore I write this review so others like me don't EVER use this awful company ever again and have to deal with these poor customer service people like I've had to. ”
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