— Michelle
Keep it simpple 12 - great plan and good customer service
 Since we want to keep our usage under 1000 kwh, we were not sure the billing cycle dates. We sent email to customer service about it and got a response within 24 hours and with detailed explanation... Our bills for the last 2 a months are $28 a month - you cannot beat that price anywhere. 

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Keep it simpple 12 - great plan and good customer service

 Since we want to keep our usage under 1000 kwh, we were not sure the billing cycle dates. We sent email to customer service about it and got a response within 24 hours and with detailed explanation... Our bills for the last 2 a months are $28 a month - you cannot beat that price anywhere. 

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The best review categories for Infuse Energy are their plans and pricing, rated at 2.7 out of 5, and their customers willingness to recommend, rated at 2.7 of 5.
  — Angry In Richmond
Payments post late, constantly threaten to disconnect
 I've NEVER had my electricity disconnected until signing up with Infuse. I use USAA Bill Pay to pay all my bills every month. It's only my payments ... 

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Payments post late, constantly threaten to disconnect

 I've NEVER had my electricity disconnected until signing up with Infuse. I use USAA Bill Pay to pay all my bills every month. It's only my payments to Infuse that seem to "never make it", "show up late", or post late. The payments are only being sent one town over, they aren't even crossing state lines. I don't have this issue with any other bills. My last payment to them apparently never made it....I found this out because 12 days after my bill due date (having paid all my monthly bills for my entire contract) they cut off my power!!! Then I got charged $95 in fees to get it back on. I will NEVER EVER use them or recommend them to anyone. That was absolutely insane! 

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  — EduacatedConsumer
The "Keep It Simple" plan is great... just don't be one of the ones it's designed to rip off!!!
 The biggest irony is that I love this plan, but that I would never have found it if so many people weren't complaining about being taken advantage of.... 

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The "Keep It Simple" plan is great... just don't be one of the ones it's designed to rip off!!!

 The biggest irony is that I love this plan, but that I would never have found it if so many people weren't complaining about being taken advantage of. :-)

Let's be honest. Infuse Energy could not stay in business if the majority of their customers were paying 2.8 cents per kWh. Even if most customers were underutilizing the plan and paying an average of 5.6 cents per kWh (using 500 kWh a month), they'd still not be able to operate. Their entire business model is based on luring people in with the cheap rate promise, and people going *just* over the 1000 kWk limit.

That being said, if you know this going in... just take advantage and be one of the minority of their smart customers! Read the fine print of the EFL, understand what you have to do to avoid extra fees, monitor your usage with SmartMeterTexas and for all that's holy buy a smart thermostat like a Nest to guarantee that you never go over 1000 kWh. Oh, and if you have no idea what your avg monthly electricity usage is? Stay away until you do! 

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  — Michelle
Keep it simpple 12 - great plan and good customer service
 Since we want to keep our usage under 1000 kwh, we were not sure the billing cycle dates. We sent email to customer service about it and got a respon... 

More

Keep it simpple 12 - great plan and good customer service

 Since we want to keep our usage under 1000 kwh, we were not sure the billing cycle dates. We sent email to customer service about it and got a response within 24 hours and with detailed explanation... Our bills for the last 2 a months are $28 a month - you cannot beat that price anywhere. 

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Customer Review Summary

5 Star Reviews
 
29%
4 Star Reviews
 
10%
3 Star Reviews
 
0%
2 Star Reviews
 
5%
1 Star Reviews
 
57%
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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


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  — Chris
READ YOUR FACT SHEET
 Cheapest Energy bill ive ever paid. Paid a flat rate every month, and I got an email every day saying how much usage i used the day before. If yall... 

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READ YOUR FACT SHEET

 Cheapest Energy bill ive ever paid.

Paid a flat rate every month, and I got an email every day saying how much usage i used the day before.

If yall cant read the fact sheet, perhaps get someone else to commit to the contract.

I paid exactly what i was told I was going to pay for the usage I used.

Thank you for being so transparent. 

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Smart Power 12


10.4¢
per kWh @ 1,000 kWh
12
month term
more info

Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing




      — 100% The WORST
    They deserve a ZERO star rating, DON'T EVER USE THEM!!!

     I signed up with infuse energy after moving across the country based solely on price per kwh. I have made the biggest mistake EVER!!! I had a bill for... 

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    They deserve a ZERO star rating, DON'T EVER USE THEM!!!

     I signed up with infuse energy after moving across the country based solely on price per kwh. I have made the biggest mistake EVER!!! I had a bill for the wrong apartment number where ZERO kwh of energy went to and I received a $99 bill?!?!! Can you believe that?! I called and after having to escalate the call from the customer support member I spoke to to the supervisor, Sydney, she waived $50 of my fee after I had to argue about how ridiculous this is, and told me that the rest had to be waived by calling Oncor, which was completely false information, she lied. I called and spoke to oncor, who was much nicer and they said they do not bill the consumer directly and therefore all fees can only be waived through the provider, infuse energy. I called back to infuse, and the customer representative told me "I spoke to my supervisor who said she already spoke to you and waived the highest fee and she won't be waiving anymore." I was told my remaining fees were for energy usage that went to that apartment, and when I said but what about the $5 "zero usage charge" that is on the bill, I was told in the same breath, oh yeah there was not usage in that apartment, that's why you're being billed. This company has some sketchy business practices at best.

    This is the most ridiculous thing I have EVER experienced. I am a brand new customer and they have done NOTHING to retain my business, and therefore I write this review so others like me don't EVER use this awful company ever again and have to deal with these poor customer service people like I've had to. 

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Infuse Energy

    Our analysis of Infuse Energy

      — Mvpmar
    Cancellation process
     I called early June to cancel my service because I would be going into Active Duty with the military, but did not have my orders available at the time... 

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    Cancellation process

     I called early June to cancel my service because I would be going into Active Duty with the military, but did not have my orders available at the time of cancellation. Being on active duty orders you are very limited when you have time to get mail check emails or do anything outside from what you are suppose to. Well infuse energy decided to charge me a $200 cancellation disconnection fee not even 2 weeks after I discontinued my service and not give me appropriate timing to send in documentation. Even thought they shouldnt be asking for military documentation. If they are so concerned with having paperwork they can contact my leasing office for the paperwork or move out date. Being a single father and only having the income of military $ 200 is a lot of money to wait an xtra 10 days for them to return. 

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    Gexa Steady Saver 8


    N/A
    per kWh @ 1,000 kWh
    8
    month term
    more info

    Gexa Steady Saver 8




  • Simple Fixed Rate
  • No Bill Gimmicks!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  8 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing




    Texas Electricity Ratings

    score for Infuse Energy:


    ( 1.8 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Kas
    Glad I switched
     I've had a great experience and don't understand all the negative reviews. My bill is what they said it would be: $35 for usage under 500kwh. I gath... 

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    Glad I switched

     I've had a great experience and don't understand all the negative reviews. My bill is what they said it would be: $35 for usage under 500kwh. I gathered my previous years usage and stuck it in their rate formulas and found it was lower than Stream energy. So far that's been the case and I'm glad I switched. 

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      — Unhappy
    A total rip-off
     Used to pay $170/month with TXU when we lived in the house. I changed to Infuse Energy when my house became empty in order to reduce my bill. Conclusi... 

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    A total rip-off

     Used to pay $170/month with TXU when we lived in the house. I changed to Infuse Energy when my house became empty in order to reduce my bill. Conclusion: now I pay more than $400.00/month with Infuse Energy for an empty house. Unbelievable! stay away from this company. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Jon
    Infuse Energy has Terrible Customer Service!!!
     Every time I have to call these morons, it makes me want to pull my hair out. This company has THE WORST customer service. Their CSRs are rude and con... 

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    Infuse Energy has Terrible Customer Service!!!

     Every time I have to call these morons, it makes me want to pull my hair out. This company has THE WORST customer service. Their CSRs are rude and condescending, and say one thing on the phone and the opposite via email. Then when you call to straighten it out, they go by what was said on the email only and deny they said otherwise over the phone. I'm glad I left this pathetic company. 

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      — Taylor
    Same Complaint as everyone else...THEY DONT PRORATE...
     THEY DONT PRORATE... if you sign up for the flat rate and the billing date is 2 days after you sign up, you pay for the whole month. Same at the end o... 

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    Same Complaint as everyone else...THEY DONT PRORATE...

     THEY DONT PRORATE... if you sign up for the flat rate and the billing date is 2 days after you sign up, you pay for the whole month. Same at the end of the contract. If you dont switch over before your billing cycle is over they chrage your for the whole next month even if its for a day.

    Unethical and Predatory would be an accurate term for how they operate.

    The new plan i switched to prorated everything... 

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      — Daniel Lantis
    Just moved from san diego to spring
     6 months ago my family moved to Spring Tx. and we set up with Infuse Energy and what they offered and what we got was right on. Customer service is e... 

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    Just moved from san diego to spring

     6 months ago my family moved to Spring Tx. and we set up with Infuse Energy and what they offered and what we got was right on. Customer service is excellent and the pricing is good for now. 

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    Find Electricity Plans in Texas:


      — Citizen Of Houston
    full charge for short billing cycle
     they cut my first billing cycle short and billed me for the full month. They choose to end my first billing cycle on the day right before my usage spi... 

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    full charge for short billing cycle

     they cut my first billing cycle short and billed me for the full month. They choose to end my first billing cycle on the day right before my usage spiked, when I turned on the central heat in my apartment. They have no excuse to end the first billing cycle whenever they want because I know they have my daily energy usage (I receive them in the email every day), no excuse that they 'do not have the meter reading in the middle of a cycle'. I understand writing in the non-proration clause for when a consumer ends the utility service in the middle of a cycle, but to cut the first billing cycle short when they have daily usage readings is predatory and unethical. 

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    18 Month Usage Bill Credit


    9.1¢
    per kWh @ 1,000 kWh
    18
    month term
    more info

    18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing




      — A Consumer Who Reads
    People Misunderstand then Blame the Company.

     I read the reviews. People are stupid. They blame their mistake on a company! Up to 1000 kw, the bill is flat. Centerpoint makes the bill schedule. N... 

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    People Misunderstand then Blame the Company.

     I read the reviews. People are stupid. They blame their mistake on a company!
    Up to 1000 kw, the bill is flat. Centerpoint makes the bill schedule. Not Infuse. You sign in the middle, you get a part bill. Not prorated people.
    I use between 900 and 940 each month. My bill stays the same. It went up during the summer... it's hot in the summer. I knew my bill would go up. Obvious.
    They're clear at enrollment. Unless you didn't listen. I asked questions when I was confused. Every complaint I've seen was either something the company had no control over, or was a customer not listening to what the plan states. And how can an enery company make your usage higher? They don't touch that meter. Centerpoint does. People need to take responsibility for their mistakes.
    How is this bait and switch? You choose the plan. They explained everything. 

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      — Feeling Scammed
    Block rate is a bad deal
     My first bill was for only 8 days. Infuse fails to inform you that they bill whenever Oncor sends out the meter information. This could mean that you ... 

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    Block rate is a bad deal

     My first bill was for only 8 days. Infuse fails to inform you that they bill whenever Oncor sends out the meter information. This could mean that you get a full month of 28-34 days (Oncor has odd month cycles) or less than a week. But you get the full block charge no mater what. Their contract is so short so that they can continually screw over new people while letting disappointed customers go before they leave negative reviews. 35 cents a kWh was my first bill. Hopefully my next 3 will be able to reduce my average. I will not be returning to a similar block rate. 

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      — Rambo
    High Bills
     Switched from 4change to infuse energy and it was the biggest mistake I made. Bill are very high. Their block charges are higher than 4change energy. ... 

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    High Bills

     Switched from 4change to infuse energy and it was the biggest mistake I made. Bill are very high. Their block charges are higher than 4change energy. They charge a flat rate of $ 99 for 1000 KWH of usage and .0925 for extra say 200 KWH used which comes to $ 125 inclusive of taxes and I paid much less from the previous provider. Watch out don't get fooled as I was. Bait and Switch and I am stuck for a year! 

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      — Ms. M
    Worse Customer Service, Spiked bill after 3 months
     Where do I start? My bill was fairly load the first 3 months but after that it started Rising. I started paying attention because I work out of town i... 

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    Worse Customer Service, Spiked bill after 3 months

     Where do I start? My bill was fairly load the first 3 months but after that it started Rising. I started paying attention because I work out of town in the summer when my kids are out of town so no electricity is on in the house. My bill went from $83 with us being home two $385 in the summer time when no one was home. I've called them numerous a time about this issue and the customer service was horrible and they were not able to explain anything but repeat what was on the bill. Needless to say I wanted to use another company and they put a hold on my account until the past due balance was paid. I paid the past due amount and they delayed getting the hold off of my account so I can leave the company. From customer service to supervisor to MGR in the company at Infuse energy, the attitude and explanation was horrible. I would not recommend this company to anyone. 

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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home
  • Our best 6 Month Plan

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing




      — Nick
    Shady and Misleading. STAY AWAY

     This utility service seems to offer very good deals, but don't get scammed! I signed up for a plan that was a flat rate of about $35 up to 1000 kWh wh... 

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    Shady and Misleading. STAY AWAY

     This utility service seems to offer very good deals, but don't get scammed! I signed up for a plan that was a flat rate of about $35 up to 1000 kWh which seems great. However, I received my first bill after just two days of service, for the full price on only about 60kWh, or nearly 60 CENTS PER KWH. This is insane. Also, a "month" apparently ranges anywhere from 28 to 34 days, so during the longer months you have a much greater chance of exceeding the limit and having to pay the overage price of $110/month +11 cents per kWh. ANd in the shorter month you're not using as much but still paying the full flat rate. Any time you call to complain, they just say it was in your contract and you should have known better. Well, I guess I should have. Maybe this will keep others from making the same mistake. I'm getting away from them as soon as I can. 

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      — JAMES FELDMAN
    Great company
     low prices good value 

    More

    Great company

     low prices good value 

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      — Steve W
    They have been as presented
     I like renewable energy. They have been outstanding. 

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    They have been as presented

     I like renewable energy. They have been outstanding. 

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      — Highly Do Not Recommend
    Highly do not recommend
     my bill was always very high. I've never paid so much before in my life. 

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    Highly do not recommend

     my bill was always very high. I've never paid so much before in my life. 

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    12 Month Usage Bill Credit


    10.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing




      — Do Not Use Them!!
    Do not use them!!!!

     They didn't notify us that our rate was going to increase from 3.2 cents to 13.5 cents, they charged us for two extra months after our lease was up an... 

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    Do not use them!!!!

     They didn't notify us that our rate was going to increase from 3.2 cents to 13.5 cents, they charged us for two extra months after our lease was up and we canceled our contract, they kept us on hold every time we wanted to talk to a supervisor, and they didn't return our deposit after never missing an extra payment... this company cost us several hundred extra dollars.... WORSE ENERGY COMPANY WE HAVE USED YET!!! Do not use them... 

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    Updated: 12-05-2018
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