Reviews Overview
The best review categories for Just Energy are the order experience, rated at 1.6 out of 5, and their plans and pricing, rated at 1.5 of 5.
The best review categories for Just Energy are the order experience, rated at 1.6 out of 5, and their plans and pricing, rated at 1.5 of 5.
Recent Good Review from G Anderson
I love Just Energy
| My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company. | |||
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| Likely to recommend |
—
G Anderson
from
Forney, TX
on
May 15th, 2021
Hi Glenda. Thank you for your review, we appreciate it! We are glad to hear that you are happy with our services. Many thanks for being a valued Just Energy customer.Best Regards,
Alexandria, Social Media Advisor
— Just Energy
Our Analysis of Just Energy
Community Outreach
5.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Innovation
4.8 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Plans & Products
4.5 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Rewards
4.3 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.
Complaint Resolution
2.8 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Market Perception
0.9 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
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| Likely to recommend |
I love Just Energy
| My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
G Anderson
from
Forney, TX
on
May 15th, 2021
Hi Glenda. Thank you for your review, we appreciate it! We are glad to hear that you are happy with our services. Many thanks for being a valued Just Energy customer.Best Regards,
Alexandria, Social Media Advisor
— Just Energy
Awesome company
| Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges | |||
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| Likely to recommend |
—
John Ventura
from
Fort Worth, TX
on
March 17th, 2021
Hello John. Thanks for the awesome review. We work hard to meet our customer's expectations. Were happy to hear that you are satisfied with our service. Thank you for choosing Just EnergySincerely,
Lily, Social Media Advisor
— Just Energy
Love Nights Free
| I was approached at Sams club by Just Energy representatives a couple months ago and I was a bit scared at first because I had been with TXU for 5 years. However, I learned I was actually paying too much when the representative compared my bill to how much I would be paying with them. My bill has been under $100 so far and I am really content with Just Energy. No more centerpoint fees! Thank you. | |||
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| Likely to recommend |
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Alisha Jones
from
Houston, TX
on
February 9th, 2021
Hi Alisha. Thank you for your review, we appreciate it! We are glad to hear that you are enjoying our fee nights plan. Many thanks for being a valued Just Energy customer.Thank you,
Lily, Social Media Advisor
— Just Energy
Sams club is where its at!
| I joined at sams club last month for the nights free promotion and it was a very easy process which was great. I was hoping for a cheaper bill and thats what I got. My bill went down $70 compared to the $140 I was paying with reliant. Thank you for this promotion to us Sams club members! | |||
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| Likely to recommend |
—
Johnathan Villa
from
Houston, TX
on
January 22nd, 2021
Hi Johnathan, Thank you for your great review! We are happy to hear that you are enjoying your plan. Please do not hesitate to contact us if you have any questions or concerns. Thank you for being a valued Just Energy customer. Thank you,
Lily, Social Media Advisor
— Just Energy
Just beautiful
| We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!! | |||
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| Likely to recommend |
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Sasha Chase
from
Houston, TX
on
January 9th, 2021
Hi Sasha Chase, thank you for taking the time to leave this great review. We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ˇWe hope you have an excellent day!Thank you,
Lily, Social Media Advisor
— Just Energy
Best Customer Service
| Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan | |||
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| Likely to recommend |
—
Ana Gil
from
Richardson, TX
on
June 11th, 2020
New Member
| I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage. | |||
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| Likely to recommend |
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Valentina
from
Red Oak, TX
on
March 31st, 2020
Great service, better options. Earn credits for you usage
| Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service | |||
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| Likely to recommend |
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Kirk
from
Houston, TX
on
February 12th, 2020
Hello Kirk, we appreciate you taking time to provide positive feedback on our plans and perks program. We look forward to your continued service with us!Thank you,
Gabriella. Social Media Advisor
— Just Energy
Love JE
| Rep at Sams club signed me up for the free nights and my rate stays between.07 and .09 after oncor is included | |||
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| Likely to recommend |
—
Maria Gil
from
Keene, TX
on
January 19th, 2020
Hi Maria, thank you for taking the time to leave this great review. We are so pleased that we were able to meet your expectations. Please feel free to reach out with any questions. ˇHave a nice day!Thanks,
Lily, Your Social Media Advisor
— Just Energy
Best Energy service o have ever had, compared to TXU, Reliant, and Green Mountain.
| No billing issues, I like getting weekly usage information, and no surprises on my bill | |||
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| Likely to recommend |
—
Sandra S.
from
Houston, TX
on
March 3rd, 2019
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| Likely to recommend |
Tookie
| A okay just had problems with redemptionreward points | |||
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| Likely to recommend |
—
Tookie
from
Arlington, TX
on
January 13th, 2018
Glad I forgot to cancel! Saved me money!
| A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program | |||
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| Likely to recommend |
—
Jack
from
Gordon
on
July 24th, 2015
No problems
| I had no problems with just energy. I think the key to this is to pay your bill on time. My reason for switching was due to price. I am of the opinion that no electrical provider has better electricity than the other, therefore my biggest concerns are pricing and service. A lot of problems can be alleviated by reading your EFL and asking questions about things that you do not understand. During my contract I found their reps. to be courteous and friendly. | |||
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| Likely to recommend |
—
Larry
from
Missouri City
on
December 24th, 2013
Great Company
| I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy. | |||
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| Likely to recommend |
—
Don
from
Dallas
on
August 5th, 2013
Happy Camper
|
They have a lot of offers, variable plus fixed 1 year up to 5 years. I ended up choosing a 1 year fixed with them, as I have a 1 year lease. Green was 2c more but I opted not to for the time being.
A friend told me about them. Although, I chose them because the price was great, got a bonus gift card, and they are a big name. Customer service call was almost flawless, got put on hold for a few minutes while they checked credit. |
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—
MikeyD
from
Houston
on
November 14th, 2011
Change of Heart About JustEnergy
| I had originally given a poor review and wished the death of this company. I change my mind. I had a contract for 16.3/kwh when the rates were in the 20's 3 years ago. I finally decided I would pay the fee for ending the contract early and called them about 3 times and sent several emails asking how much the fee would be and then letting them know that I was going to another company for a better rate if they would not reduce my rate without penalty. They did! My rate went from 16.3 to 10.5 immediately, as I said after about a month of calling and emailing. Also, it wasn't as low as I requested. I wanted 9.0 which was what I saw as the average for the competitors. I am satisfied with JustEnergy at this point. | |||
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Anonymous
from
on
December 1st, 2010
Concering Just Energy
| I am a customer and an Employee of Just Energy since 2008. I have also taken advantage of their green energy program. I am not writing on here to convince people to take this program, it truely speaks for itself. Although our NY market is relatively new and I have not seen the end of a 5 year program. I am aware of their high percentage of customers, North America Wide, that resign after their term ends. I'm sure most people realize that people are more likely to call and complain than they are to call and make a complement. I'm just not sure people are fully aware of what this company is capable of. | |||
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Valued Customer
from
New York
on
January 20th, 2010
Good Electric Provider
| I have recently just switched to JustEnergy and I am completely satisfied with their rates and plans. I hope others with take to Go Green Challenge as well to help our environment. Thanks | |||
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—
Big Country
from
Tx--- Spring
on
November 25th, 2009
Excellant company
| I have been with Just Energy since May 2009 - I have found them cooperative and pleasant. They explained to me my alternatives. They have unfortunately been blamed for "Ercot" charges. They offer a bundled rate - their contract is very fair. I have read it. Those that complain do not realize how much the would be paying with their old supplier. In the words of Ron White "You can't fix stupid." | |||
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| Likely to recommend |
—
A. Kennedy
from
Houston
on
August 25th, 2009
Best move I could have made
|
I have Found that Just energy has great customer
service and there energy consultants have a wealth knowledge of the cost of energy cost today. |
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| Likely to recommend |
—
Edwin Toro
from
Houston
on
August 21st, 2009
Most Recent 3 Star Reviews
4 Customer Reviews Written Overall
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| Likely to recommend |
Unfortunately events
| So For the last month I have been dealing with just energy and direct energy. I canceled with direct energy for other reasons and continued with Just Energy. My power recently got cut off today due to someones negligence. I signed up for both electricity and gas and apparently have only been getting billed for gas? So I am now on a timer for the next couple days. I am not impressed! I love Just Energy and I want to stay but what happened ??! I am super disappointed. | |||
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| Likely to recommend |
—
Sad
from
on
February 18th, 2021
Hi, thanks for reaching out and bringing this to our attention. We will get back to you as soon as possible to resolve this issue. Thank you for your patience.
Thank you,
Lily, Social Media Advisor
— Just Energy
Your Ripping Us Off
|
Just Energy , i would say for 12 months luved up to its obligation. Now as we enter our 13 month Just energy wants to Bill Us almonth 300 for 1000k or so . We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book.. Un professional, fraud, Broken Trust with Just |
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—
Darlene
from
Corpus Christi, TX
on
August 2nd, 2018
Won't renew but had great service at a good rate
| I have enjoyed 8 cents a killowatt for 12 months. My contract is up in a few days and now their cheapest killowatt per hour is 11 cents. So I'm shopping around. | |||
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| Likely to recommend |
—
Amy Sidlo
from
Pearland
on
March 21st, 2013
Happy
| I am a customer of Just Energy and and employee as well. The only time my bills are high is around Christmas time with all the lights we have on. My contract is almost up and I will resign with them; not just becasue I work there but because they do save me money. If you are being over charged...look at your usage and multiple...do the math. It is not that complex. If you are not getting an actual meter read...then call centerpoint. complain to them since all Just Energy does is bill you for what is used. We don't service you or read your meters. Get Educated! | |||
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| Likely to recommend |
—
Anonymous
from
on
February 25th, 2010
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| Likely to recommend |
Door hit me on my way out.
| I had Just Energy for several years. They emailed my monthly total due, and paying was no trouble. When my contract ended, they made me feel my business was unwanted. They called me so many times! Daily, and sometimes multiple times a day, to remind me that my rates were going up, and that my contract was ending. Someone from California said that my rate was good, but of course, all my Texan friends laughed. I am now looking for a new company, one that hires Americans and that appreciates my business. | |||
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—
Holly
from
Sterling City, TX
on
June 1st, 2021
Hello Holly, we would like to apologize that you have not received the level of service that we strive to deliver. We appreciate your review and that you have alerted us to the areas that have caused you inconvenience and have logged your feedback in our system. Please allow us to resolve this matter to your satisfaction, email us at CsSouth@justenergy.com. Many Thanks,
Lily, Social Media Advisor
— Just Energy
Customer service
| Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone. | |||
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| Likely to recommend |
—
Coco
from
Houston, TX
on
May 6th, 2021
Hello. Thank you for bringing this to our attention and leaving this review. We want to do everything we can to get this situation resolved for you as quickly as possible. To prioritize your request, please contact us at (866) 587-8674. so that we can look into this for you.Thank you, Alexandria, Social Media Advisor
— Just Energy
Long time customer
| I've been with Just Energy for a while now, never had an issue... then one day their energy perks program is gone and all those points I earned, gone! WTF | |||
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| Likely to recommend |
—
Jai
from
Weslaco, TX
on
March 31st, 2021
Hi Jai. Thank you for taking the time to leave this review and for allowing us to have this issue resolved for you. We apologize for any frustration caused. Please feel free to contact us if you have any further questions or concerns. Thank you for being a valued Just Energy customer.Sincerely,
Lily, Social Media Advisor
— Just Energy
Horrible Customer "NO" Service
|
Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive. Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative. I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB. You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous! I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus. But I can do some things. I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service. I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are. I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do. |
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| Likely to recommend |
—
I Was Fooled
from
Plano, TX
on
March 12th, 2021
Hi, thank you very much for bringing this to our attention. We are sorry to hear you have concerns regarding the usage being provided on your bill and would like to have the opportunity to correct any issues. To access your account and allow us to look into a resolution please call us at 1-866-587-8674. We would love to resolve this matter for you as soon as possible. Regards,
Alicia, Social Media Advisor
— Just Energy
Just Energy Experience
|
I was hospitalized for a month. During this time my family moved my belongings out my apartment. My bill was not paid while I was hospitalized. On the day after being released, I paid my bill in full. Later that day, I received a text about my account. Upon calling the number, the agent was rude about the questions I asked. I also asked about my Just Energy Peak Points, that I accumulated doing paying my bill on time and I thought I was a valued customer. Have about 9,500 points which I can covert to a gift cards. I feel disrespected by this company, because I had illness, and needed to hospitalized, I been denied of points, I earned. And the by the way, I was in the V.A. Hospital. Thanks for a terrible experience...... |
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| Likely to recommend |
—
Saleem A. Shadeed
from
Houston, TX
on
August 21st, 2020
Hi Saleem. We hope we have resolved everything for you, and to help Just Energy continue to improve our service, we would love for you to provide your feedback.Thank you.
Lily, Social Media Advisor
— Just Energy
Collection policy
| Just energy was fine overall. I am retired and hence have a monthly budget. I somehow missed a payment and couldn't have been more than 3 weeks behind. When they called me I told them I would pay it within a couple of weeks. I was told that if it wasn't paid now, they would cut my power off during 108 degree days. Only time I was ever late, I couldn't believe they would even threaten to leave a senior without power in July. | |||
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—
J C
from
Bedford, TX
on
February 28th, 2020
I am sorry to hear about your last impression of us. Unfortunately, we are not able to extend for more than 14 days after the bill is due without partial payments due to our company policy. In the state of texas there are moratorium laws that prevent disconnection due to non pay at extreme temperature. If it does not work out with your current provider, feel free to reach out to see if we can reenroll you. Thank you for your business.
— Just Energy
What Customer Service?
| We are moving and I added my new address to the existing plan with Just Energy and wanted to EXTEND the power for my current house until we can sell it, but after I added my 2nd house the killed my portal access. Not that I forgot my password I mean my email is NOT IN THEIR SYSTEM!!!!!!! What stupid group of idiots do that? So when I call, I cannot get a sole to answer the damn phone. I was on hold for over an hour yesterday WAITING! Then I was prompted to have someone call me back... I got a call from the state of Washington from a Hudson Electric and when I explained my problem they were going to transfer me and I was dropped... yep they dropped my call. Someone from this POS company had better answer the flipping phone or write me back ASAP or I will process with my report to the Utilities Commission about this horrible service. BTW I rate their Customer Service as a 0 but this stupid system requires an answer. | |||
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—
1-28-2020
from
Spring, TX
on
January 28th, 2020
Hello, thank you for your review. Were are saddened to hear this. We apologize that you experienced an extended wait on our phone line. Were currently receiving high call volumes, so its taking us longer than usual to answer your call. Please send us your phone number and the best time to reach you and resolve this for you.Lily, Your Social Media Advisor
— Just Energy
They only post good reviews
| I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments | |||
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—
Nancy
from
Friendswood, TX
on
June 22nd, 2018
Hi Nancy,Thank you for being our customer for 5 years. We apologize for the service you recently received; it's not the experience we want to provide. Your feedback is valuable, and we will share it with the appropriate teams.
Many customers who receive a high bill are actually just off contract. When your fixed agreement ends, you are switched over to a month-to-month plan which can vary depending on Market conditions. We'd love to have you back as a customer, and if you'd like to discuss fixed plan options, please call us at 1-877-240-3931. As an added bonus, you'll receive $100 in Perks Points.
— Just Energy
The worst energy company avaliable
| If you want to speek to coustmer service you better set aside at least 12 hours. | |||
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—
Chris Bryan
from
Granbury, TX
on
February 2nd, 2018
Exit Fee
|
Just energy disappointed me at the beginning when I signed on for a new account. I signed on for one year, but when I received my first bill it listed my contract for three years. I called and disputed this contract but they advised that their records reflected a 3 year account, Since the rate was reasonable, I did not pursue a prolonged complaint process. On November 18, 2017, I received a notice that my plan will expire on 1/2/2018. "NO TERMINATION FEE SHALL APPLY IF YOU TERMINATE YOUR CONTRACT 14 DAYS PRIOR TO 1/2/2018. AND IF YOU CALL US AT 1.877.240.3931 YOU CAN CANCEL AT ANY TIME WITHOUT A TERMINATION FEE. I contacted a Just energy rep to advise that I was changing to another provider and wanted to notify Just that I was changing and inquired about the termination fee. The rep said no problem, there's never a termination fee. But When I received my final bill, there is a $175 exit fee - which to me is the same as a termination fee. This is really deceptive and misleading to the customer. I plan to pursue this deceptive practice with the Public Utility /commission and Texas Attorney General Office. Even though I will pay this disputed exit fee, I am now very distrustful of just Energy and will not recommend Just Energy to my friends or family. |
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—
Charles D Langran
from
Flower Mound, TX
on
November 26th, 2017
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Bad customer service
| Rude agent's, bad customer service. Hung up the phone on me. One lied to me that he will call me back, he never did. They suck! Never had an energy company with no good manners (Customer service wise)... Can't wait for contract to expire...So done! | |||
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| Likely to recommend |
—
Abbey
from
Midland, TX
on
July 14th, 2021
Hello Abbey, thank you for taking the time to leave this feedback. Our apologies that the call was disconnected. Please rest assured that we will do, everything we can to help resolve this situation for you as quickly as possible. At your, convenience call us at 1-866-587-8674.Many Thanks,
Lily, Social Media Advisor
— Just Energy
Worst Company to Use when you have solar Panels
| I had solar Panels installed and my panels are producing nearly enough to cover to usage I am using every month . Come to find out they only pay you 3 Cents per Kilowatts that your panels are producing and charge you the difference . They should be ashamed what they are doing to people. I will never ever use this company again . Green Mountain matches what you produce and they will only charge you the difference of what the panels dont produce. If you try to call them they want to justify everything is correct and blame it on ONCOR . I called ONCOR and they told him they only billed them 33.60 for the overage and they are charging me 87 for that month . From my understanding they would only charge me the difference of what my panels don't produce that was a lie. I went a whole year getting rip off by Just Energy. I will be calling the BBB and file a complaint | |||
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Frank
from
Forney, TX
on
July 2nd, 2021
Hi Frank, thank you for your review. We appreciate you taking the time to contact us. It's important to us that our customers understand their energy bills. Please contact us at 1-866-587-8674to start an investigation and have a resolution for you.
Many Thanks,
Just Energy
— Just Energy
BEWARE Bait & Switch to upcharge do not allow customers to make a choice
|
Awful service, they disconnected service only to ask to open a new account to continue. Was a bait and switch to charge more! Called customer service to discontinue and rep tried bullying me, not allowing me to make a choice! My spouse had to get on the phone to convey my request. Since when is a woman not allowed to make a request? Since when cant they be heard? We are consumers, since when do we not have a choice? And Lilly Social media advisor we do not need an apology nor do we want to see it someone needs to seriously investigate their business practices 1 star is way too much credit they need Negative 5 stars |
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Tan
from
Mission, TX
on
June 30th, 2021
Hi Tran. To help you, we need a bit more information to access your account. Please call us all at 1-866-587-8674 to investigate this matter for you. We hope to hear from you soon.Best Regards,
Just Energy.
— Just Energy
Just Energy - probably the worst choice for Texas
|
After the Texas freeze in Feb, our HVAC system had a component failure which caused the inside blower to run constantly. The unit is very quiet and we weren't aware of this issue until we received a $1200 bill from them. Most energy resellers have a onetime forgiveness policy for such incidents that will wave those overages as long as customer can show proof of the issue and receipt that the issue was fixed. However the nice folks at Just Energy were firm in recouping full payment despite the hardships of the customer after the freeze. I will never use them again nor will we recommend them. They have one of the lowest ratings with the BBB and here on TER. My recommendation to anyone reading this? Read their policies and know there are better resellers out there. Texans have choices and deserve better service than Just Energy. |
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Mike
from
Grand Prairie, TX
on
June 25th, 2021
Hi Mike. Thank you for your review. All feedback is important to us, but especially so when it relates to our customers' bills. Please call us at 1-866-587-8674, we will be more than happy to assist.Best Regards,
Lily, Social Media Advisor
— Just Energy
Cheated by JustENERGY electric company!
| I moved into my house but was hospitalized for weeks. While I was t using electricity, I was being charged as if I had a family of 5 using energy. I went back and forth for months with them about an adjustment but they had every excuse to not take any accountability! I've been in my house over 5 years and have never got close to the use of energy this company initially charged me yet they refuse to adjust. They had a valued customer program which offered points to redeem for services or restaurant redemption. I earned several thousand points but they cancelled the program of which I don't have notification of ever receiving. I'm a super conservative person and regularly try hard to do my part to help conserve energy. My bill is paid ahead of schedule but this company doesn't show much value in any of the above chronicalled! Their generic email replies keeps this bad experience ongoing. | |||
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Still Frustrated
from
Fort Worth, TX
on
June 22nd, 2021
Hello. Thank you for taking the time to contact us. Our apologies for any frustrations caused while trying to resolve this issue with a high usage and perks program. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.Best Regards,
Lily, Social Media Advisor
— Just Energy
Bad experience
| I was approach during my visit at a Sam's Club! I was real skeptical about representatives trying to sell anything, but i listened and told them that i was getting good rates but they insisted they would beat them rates. I was told that i would pay 8 cents per kwh, they even told me the more energy i use the less my bill will be. I signed up and got my first bill and come to find out, i am paying 18.44 cents per kwh. And now the person that is supposed to be my customer service representative does not answer or respond to my phone calls. | |||
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Big Ben
from
Fort Worth, TX
on
June 9th, 2021
Hi Ben. Thank you for your review our apologies for this misinformation. We want to help, please allow us to resolve this concern for you. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you.Best Regards,
Lily, Social Media Advisor
— Just Energy
Soliciting at our door without a mask
| Houston, TX resident. A guy comes to our door at 8PM to do his spiel for Just Energy without a mask on, in the middle of a pandemic, at a home with elderly people. Incredibly irresponsible. | |||
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A.
from
Houston, TX
on
April 28th, 2021
Hi A. Please accept our apologies for this inconvenience. Thanks for bringing this to our attention. Your feedback was logged into our system. We will remedy any personnel or training issues. Again, please accept our most sincere apologies for your experience. Best Regards,
Lily, Social Media Advisor
— Just Energy
Worst energy company
| DONT do it this is the worst energy company around. The rates are ridiculous. The balance billing plan is not a credit plan so if your rates are cheaper in the winter month it doesnt matter because you will pay the same 200.00 per month regardless of what you use and the less electricity you use you will pay the same amount on you bill every month, Total rip-off . Also dont be one day late or even before your do date you are constantly harrased to have your service disconnected. I promise you will constantly live in fear if you choose this light company. My contract ends in July of this year and I cant wait to drop this company . I wouldnt refer no one to Just Energy!! Because they will JUST rip you off. | |||
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—
Just Energy Sucks!
from
Missouri City, TX
on
April 23rd, 2021
Hello. Thank you for taking the time to leave a review. We apologize for any frustration caused. We can help clarify any questions regarding the usage or rate. Please allow us to assist you by calling us at 1-866-587-8674. We hope to hear from you soon.Best Regards,
Lily, Social Media Advisor
— Just Energy
Login
| Called customer service 5 times and spoke to them. They could not help me log on to my account. They told me to email customer service. Customer service emailed back 3 times that they could not help me. Very bad and poor service. | |||
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—
Ash
from
Katy, TX
on
April 9th, 2021
Hi Ash. Thank you for taking the time to leave this review. Our apologies for any frustration caused. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. To have this issue resolved a quickly as possible. Thank you.Sincerely,
Lily, Social Media Advisor
— Just Energy
SCAMMERS!
| I WAS TOLD THEY WOULD COVER MY LAST PROVIDER'S CANCELLATION FEE WHICH NEVER HAPPENED! WAITED THE 2 BILLING CYCLES FOR THE ADJUSTMENT TO BE MADE ON MY BILL ...AND NOTHING. ON MY LAST ATTEMPT TO HAVE THEM ADJUST MY BILL I WAS TOLD THAT WITHIN 48 HRS THE ADJUSTMENT SHOULD BE MADE REFLECTING A CREDIT AMOUNT FOR THAT CANCELLATION FEE I PAID MY LAST PROVIDER FOR SWITCHING....AND NOTHING! AFTER THE 3RD ATTEMPT I SWITCHED BACK TO MY OLD PROVIDER AND WITHIN 48 HRS THEY ADJUSTED THE CURRENT BILL TO SHOW THEIR CANCELLATION FEE OF $175.00. ITS CRAZY HOW THEY WERE SO PROMPT TO CHARGE ME INSTEAD OF CREDITING MY BILL. I THEN CALLED CUSTOMER SERVICE AND THE REP WOULD NOT LISTEN TO ANYTHING I HAD TO SAY...HE KEPT TALKING AND TALKING OVER ME. HE EVEN TOLD ME THAT I SHOULD BE HAPPY THEY DID NOT CHARGE ME THE ADJUSTMENT THEY WOULD HAVE MADE BECAUSE IF I TERMINATED MY CONTRACT PRIOR TO THE CONTRACT END DATE THEY WERE GOING TO RECOUP THEIR MONEY ANYWAYS. THIS SAID IT ALL! HAD ENOUGH...RIP OFF...RIP OFF...RIP OFFS! | |||
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—
Martha Suarez
from
Carrollton, TX
on
March 22nd, 2021
Hi Martha. Thank you for your review. We are sorry to hear you had an unsatisfactory experience. Thanks for bringing this to our attention. We are currently reviewing your account and I can assure you a member of our team will be in touch soon. Thank you,
Lily, Social Media Advisor
— Just Energy
All Just Energy Electricity Plans
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
12 month
Bundled Rate
Bundled Rate
11.2¢ / kwh
at 1,000 kWh per bill
$112
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
24 month
Bundled Rate
Bundled Rate
11.0¢ / kwh
at 1,000 kWh per bill
$110
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
24 month
Fixed Rate
Fixed Rate
12.5¢ / kwh
at 1,000 kWh per bill
$163
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
