— William
Great AMERICAN Company
 First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most of the problems I see posted here, are not on Liberty but on the Independant Agent you signed with who works most likely for a poorly run direct marketing company. I am the President of one of the Largest Energy Brokerages in Texas and we have Liberty, TXU, Reliant, Green Mountain, Champion, Direct Energy, Suez, Star Tex and Constellation. The largest and most stable energy company's in the world. All of which follow the same PUC Laws. If I were you people, Id find a new broker, one that knows what they are doing. Finally, how many of you even know how to read your monthly bills? Looking at the amount and writing a check doesnt constitute understanding. Be smart, use your head and there would be no need for boards like this one. 

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Great AMERICAN Company

 First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most of the problems I see posted here, are not on Liberty but on the Independant Agent you signed with who works most likely for a poorly run direct marketing company.

I am the President of one of the Largest Energy Brokerages in Texas and we have Liberty, TXU, Reliant, Green Mountain, Champion, Direct Energy, Suez, Star Tex and Constellation. The largest and most stable energy company's in the world. All of which follow the same PUC Laws. If I were you people, Id find a new broker, one that knows what they are doing.

Finally, how many of you even know how to read your monthly bills? Looking at the amount and writing a check doesnt constitute understanding. Be smart, use your head and there would be no need for boards like this one. 

Plans, Rates, and Promotions :

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The best review categories for Liberty Power are , rated at 0.0 out of 5, and , rated at 0.0 of 5.
  — Negative
Verifier
 As a third party verifier I'm the one that you get on the phone with and answer a few questions. I read these questions and I see how much more you're... 

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Verifier

 As a third party verifier I'm the one that you get on the phone with and answer a few questions. I read these questions and I see how much more you're paying than you would be with your current supplier. We're not allowed to answer any questions but if I could I would say DON'T SIGN UP WITH THEM!!!!! They are truly a rip off. The representatives are people I would hang up on or slam my door because there's names like "John smith" are not their real name. They sound Indian yet their name is john???? And those could be the biggest scammers unless you know for a fact it's a legit company. Do your research. Ask a lot of questions and if they can't answer it straight forward then it's most likely a scam. And if they rush you to me. The third party verification. Then listen carefully to my questions. We give you the true answers. 

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  — Jennifer Ruth
Telemarketing Scam
 I am a customer of ComEd Electric and not a customer of Liberty Power. I received a call today at 1:18 PM from phone #1-773-36-8882. A robot claimed t... 

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Telemarketing Scam

 I am a customer of ComEd Electric and not a customer of Liberty Power. I received a call today at 1:18 PM from phone #1-773-36-8882. A robot claimed to be calling from ComEd and said if Ive paid my bill on time for 6 months in a row and wanted to save 15% on my ComEd bill I should press 1 so I did. A man who claimed his name was Jason Smith (I highly doubt it) and had an exceptionally heavy Indian accent started to talk; I noticed a long delay in answering any of my questions, as if the call was occurring in an international call center, perhaps India. I asked him if he was a ComEd employee. He gave me a run around for awhile about being my supplier of fixed energy through ComEd. After much very direct questioning, he finally admitted that he was a supplier to some ComEd customers, and not my supplier and was trying to sell me on joining up with Liberty Power. I explained to him that I was on the federal Do Not Call List and that it was illegal for him to call me unless he worked for a non-profit or a company currently doing business with me. I told him I was going to report this breach and asked him to take me off his calling list for the future. I spoke firmly but professionally. He responded exactly this way Go fuck yourself! and then hung up on me. I find their telemarketing tactics to be illegal and deceitful, not to mention vulgar, and suggest that they stop trying to trick people in to thinking they are my power company and also stop calling phone #s on the do not call list. I also suggest they stop outsourcing call center jobs and hire Americans. 

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  — Cassie G
Sneaky company..
 They went to my house while I was extremely shitfaced and my roommates told me that it was a com ed lady saying that we didn't pay our bills. I was th... 

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Sneaky company..

 They went to my house while I was extremely shitfaced and my roommates told me that it was a com ed lady saying that we didn't pay our bills. I was the one in charge of bills so it was my responsibility but I was positive I had paid all my bills on time. I was never aware it was a 2 year contract until after I had signed it so that caught me by surprise. I found this forum and was worried I'd be charged a termination fee but they told me since I was in a residential area that there was none but I'm worried there would be a surprise charge in the future.. 

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Customer Review Summary

5 Star Reviews
 
36%
4 Star Reviews
 
18%
3 Star Reviews
 
0%
2 Star Reviews
 
18%
1 Star Reviews
 
27%
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  — TT
Complete Idiots! They will steal you blind!
 Liberty Power is the most brain dead company I have ever dealt with. We constantly get late fees applied to our account for a variety of nothing to do... 

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Complete Idiots! They will steal you blind!

 Liberty Power is the most brain dead company I have ever dealt with. We constantly get late fees applied to our account for a variety of nothing to do with us reasons. We have a large facility and have two electric meters. They continually apply the payment from one account to the other account and slap a late fee on the "underpaid account". Just now they refused to refund a late fee even though we have a cancelled check proving it was paid on time. They said we already got credit for a late fee (for the reason above actually) so they cannot credit another even though we have proof. 

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18 Month Usage Bill Credit


9.2¢
per kWh @ 1,000 kWh
18
month term
more info

18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — William
    Great AMERICAN Company

     First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most ... 

    More

    Great AMERICAN Company

     First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most of the problems I see posted here, are not on Liberty but on the Independant Agent you signed with who works most likely for a poorly run direct marketing company.

    I am the President of one of the Largest Energy Brokerages in Texas and we have Liberty, TXU, Reliant, Green Mountain, Champion, Direct Energy, Suez, Star Tex and Constellation. The largest and most stable energy company's in the world. All of which follow the same PUC Laws. If I were you people, Id find a new broker, one that knows what they are doing.

    Finally, how many of you even know how to read your monthly bills? Looking at the amount and writing a check doesnt constitute understanding. Be smart, use your head and there would be no need for boards like this one. 

    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

    Customer Service :

    Likely to Recommend :

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Liberty Power

    Our analysis of Liberty Power

    Liberty Power was founded in Houston, Texas in 2001. While they do provide residential electricity, they specialize and concentrate on commercial electricity to businesses and government entities. Liberty Power is licensed to sell electricity in Connecticut, Delaware, Illinois, Massachusetts, Maryland, New Jersey, New York, Texas and Washington, DC.
      — William
    Great AMERICAN Company
     First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most ... 

    More

    Great AMERICAN Company

     First off, to all on here mentioning delivery charges being increased by Liberty - Sorry that is impossible in Texas due to PUC Laws. Secondly, most of the problems I see posted here, are not on Liberty but on the Independent Agent you signed with who works most likely for a poorly run direct marketing company.

    I am the President of one of the Largest Energy Brokerages in Texas and we have Liberty, TXU, Reliant, Green Mountain, Champion, Direct Energy, Suez, Star Tex and Constellation. The largest and most stable energy company's in the world. All of which follow the same PUC Laws. If I were you people, Id find a new broker, one that knows what they are doing.

    Finally, how many of you even know how to read your monthly bills? Looking at the amount and writing a check does not constitute understanding. Be smart, use your head and there would be no need for boards like this one. 

    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

    Customer Service :

    Likely to Recommend :
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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for Liberty Power:


    ( 1 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Eileen
    They set you up for late fees
     So, I get my bill which is dated the 16th of the month. I was out of town and upon returning went to pay my bill and saw that it was due on the first... 

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    They set you up for late fees

     So, I get my bill which is dated the 16th of the month. I was out of town and upon returning went to pay my bill and saw that it was due on the first of the next month - 2 week turn around time! That's ridiculous. I called them and said this bill is dated 9/16; I'm not sure what date I would have received it because I was out of town but if it came in the mail on 9/20 or 9/21, I would have to write my check out that day and mail it just so it was received in time. As it was, I paid the late fee on 10/10 with the bill and then they start calling me looking for their money. I told them that there isn't enough turn around time. They told me they were calling me because they need 7-10 days to process my payment. What they want, which their customer service rep told me, is for me to call the day I receive the bill and pay by credit card or I should arrange for direct debit from my checking account. Neither of these options is acceptable to me. I pay thousand of dollars worth of bills a month and have never been late with a payment which is why this situation bothers me so much. I informed them that I would be switching, which I immediately did and got a better rate with Cirro Energy. If you are a residential customer with Liberty there isn't an early termination so I was glad to be rid of them. 

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    Liberty Power sells energy in:

      — Jjordan
    Pretty good
     Nice pricing, customer service was prompt and knowledgeable. only took a few minutes to enroll 

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    Pretty good

     Nice pricing, customer service was prompt and knowledgeable. only took a few minutes to enroll 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Betty
    SCAM SCAM SCAM
     I can never get through with a customer service rep. I tried cancelling and they have not processed the cancellation. 3 months later! 

    More

    SCAM SCAM SCAM

     I can never get through with a customer service rep. I tried cancelling and they have not processed the cancellation. 3 months later! 

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      — Bill Earnst
    RIP OFF
     Be advised that Liberty will offer you a good kwh rate then slam you with an outlandish distribution charger. When you call to complain about it, they... 

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    RIP OFF

     Be advised that Liberty will offer you a good kwh rate then slam you with an outlandish distribution charger.
    When you call to complain about it, they will tell you that every electric provider charges the same. B.S. I found out that is a BALD FACED LIE. In addition, when I switched from my previous provider, I had to pay an outlandish "meter reading fee" due to Liberty's ineptitude. I would advise anyone looking to lower their dlectric rate, to look elsewhere. Liberty is a rip off. 

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      — Jefferson
    Wow... Best experience yet
     Just signed contract for 24 months - the experience was turn-key and price was fair. 

    More

    Wow... Best experience yet

     Just signed contract for 24 months - the experience was turn-key and price was fair. 

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    Find Electricity Plans in Texas:


      — Mark
    Stay Away!
     I signed up for electric power with Liberty Power after being offered a great rate and had a horrible experience. In fact it was so bad I chose to pa... 

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    Stay Away!

     I signed up for electric power with Liberty Power after being offered a great rate and had a horrible experience. In fact it was so bad I chose to pay the early termination fee to get out of my contract and return to my previous carrier.

    I have two complaints:

    First, during the sign up I was uncertain of the exact date of my current contract's end date and said that my current contract expired sometime in June. I was not told that I should confirm the exact date and foolishly I assumed they would know what the date was. Liberty switched on June 1st terminating my current contract weeks earlier than the contract ended resulting in a $150 early termination fee. When I called to complain about it I was first told that it was unfair of my previous provider to assess the early termination fee and then that there is no way for Liberty to know when my contract ended and I should have checked. If I had been told to check I most certainly would have.

    Secondly, I was sold power at a rate of $.064 per kilowatt hour. My last provider charged $.084 per kilowatt hour with a $4.95 per month delivery charge. Again I foolishly assumed the charges would be similar but in fact as a result of a much higher Transmission and Delivery Service Charge (never mentioned in the sales calls) I ended up paying an effective rate of $.093, much higher than I was paying or could have paid if I had renewed with my previous carrier.

    In the end, my previous carrier waived my early termination fee and I returned to them. Although I was told by Liberty Power's Custom Service in effect 'buyer beware' and I should have known better than to let myself be swindled. I would not do business with Liberty Power no matter how inexpensive their product was or recommend them to anyone.  

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    Smart Power 12


    10.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Richard Kinney
    Love 'em

     This has been, by far, the best experience we have had with a commercial electricity supplier. They make sure you know before anything odd happens an... 

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    Love 'em

     This has been, by far, the best experience we have had with a commercial electricity supplier. They make sure you know before anything odd happens and i have the same rep contact me each time. I love their customer service and their pricing is awesome. 

    Plans, Rates, and Promotions :

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      — Anonymous
    Never Again!
     Liberty Power was very eager to sigh me up into a contract after I have been on a variable rate for about a year with very no problems. However... 

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    Never Again!

     Liberty Power was very eager to sigh me up into
    a contract after I have been on a variable rate
    for about a year with very no problems.
    However... they can't seem to "process" a new
    contract until 2 full
    billing cycles first. However, if your a new
    customer you would have been signed up within a
    week. They left me hanging for 2 months and
    charged me the record variable rates at 23
    cents per KWH. I tried to get out of my
    contract since it did not start yet but they
    informed me that I would have to pay the
    cancellation fees. I felt as if they
    intentionally held my new contract knowing that
    they could screw me for the next two months.
    They have no problem rushing me into the
    contract but they take their sweet time to
    process it. They gave me one BS story after
    another. I will never do business with them
    again! 

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      — Anonymous
    Pricing is misleading
     This company is very misleading in its sales contract....be careful when they try to sell you a variable contract because they won't tell you their pr... 

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    Pricing is misleading

     This company is very misleading in its sales contract....be careful when they try to sell you a variable contract because they won't tell you their prices can skyrocket 300%, mine did, they didnt hesitate to tell me that it will go up even higher and then to put the icing on the cake, they said that's what I signed up for. 

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      — Anonymous
    Price Gougers
     Never had any problems on the fixed rate plan except that they do have some hidden fees that I did not fully understand when we signed up. Still, the... 

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    Price Gougers

     Never had any problems on the fixed rate plan except that they do have some hidden fees that I did not fully understand when we signed up. Still, the price was good and we did not have issues until just recently. I did not notice that my fixed rate plan had expired. No notice from Liberty Power that the contract was ending. The next bill jumped to 24.5 cents per kWh. This is more than double what I had been paying. The bill was over $900. There is a heat wave in TX and they are gouging prices to take advantage. It may not be illegal but it isn't ethical. I asked to renew the fixed rate and receive a credit. They said "no" and said they couldn't even honor a new fixed contract for another 3 weeks--that I'd be stuck with that rate for another month. I'm dropping them as soon as possible. Will never come back. Suggestion: set up a reminder on your calendar to alert you prior to the end of your contract. That way you have time to check out the competition before it's too late. 

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    LifeEnergy 6


    9.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    LifeEnergy 6




  • Great short term rate!
  • Low Price
  • Great for any home size

  • More Plans for LifeEnergy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Samantha
    Liberty Power Scam

     Beware of Liberty Power's scam. They spring hidden "delivery" charges after you are locked into a contract with them. Be sure to ask befor... 

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    Liberty Power Scam

     Beware of Liberty Power's scam. They spring hidden "delivery" charges after you are locked into a contract with them. Be sure to ask before you sign a contract if your price per KWH is bundled to include delivery fees. Stay away from Liberty Power!!! 

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      — Eddie
    Transmission Charges
     I don't know how common this is but regardless I find it extremely annoying. I signed up for Liberty because they were the cheapest at the time... 

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    Transmission Charges

     I don't know how common this is but regardless
    I find it extremely annoying. I signed up for
    Liberty because they were the cheapest at the
    time however they charged me anywhere from $40-
    80 per month for 'Transmission and Distribution
    Services Charges' and they blamed it on Oncor
    my local utility provider.

    Additionally when my contract expired they put
    me on an expensive month to month plan. I
    wouldn't mind being on a month to month plan if
    it floated around the actual market value but
    it doesn't.

    Finally they seemed to be a little company that
    didn't have their act together.
    -Couldn't pay online
    -Their automatic payment system messed up and I
    never had the time or patience to get it
    working correctly with them.
    -Restricted customer service calling times
    -Their address doesn't line up with their
    return envelope window

    When I did get a hold of someone at the company
    they were pretty friendly and helpful though.
    The deal breaker for me was this variable
    transmission charge. 

    Plans, Rates, and Promotions :

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      — Rollin Astra
    Frustrating!
     I can't complain about the rates Liberty charged us. What I hated was dealing with their customer service people. They were friendly, but inept. We ... 

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    Frustrating!

     I can't complain about the rates Liberty charged us. What I hated was dealing with their customer service people. They were friendly, but inept. We had a problem with auto pay. We were told it was corrected when it was not. We complained and received $50 in gift cards as compensation. Yet, after those incidents the same problem happened again. Getting my wife permission to deal with CS took three calls. Each time we were told the problem was corrected when it was not. If you sign with Liberty, do not use Auto Pay. Just get a bill and pay it. 

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      — Anonymous
    lightsaction
     Overall I've had a good experience with Liberty Power. We did our homework to figure in the tdsp charges when doing our rate comparison. 

    More

    lightsaction

     Overall I've had a good experience with Liberty Power. We did our homework to figure in the tdsp charges when doing our rate comparison. 

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    Smart Value 12 Online


    9.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Value 12 Online




    Use between 1000 and 2000 kWh and receive a $30 bill credit!

    More Plans for Cirro Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $7.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Updated: 12-17-2018
    Example Bill
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