Recent Good Review from Shaun Gaudet
Covid 19
I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care. |
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—
Shaun Gaudet
from
Mineral Wells, TX
on
April 3rd, 2020

— Now Power
Our Analysis of Now Power
Innovation
4.2 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Plans & Products
4.2 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Community Outreach
3.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Complaint Resolution
2.7 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Rewards
2.7 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.
Market Perception
1.6 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Most Recent 5 Star Reviews
7 Customer Reviews Written Overall
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Brendell hamilton
Great service |
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—
Brendell Hamilton
from
Houston, TX
on
March 28th, 2018
Satified
Great customer service |
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—
Brendell Hamilton
from
Houston, TX
on
March 26th, 2018
Perfect
People who care about their customers. |
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—
Stephanie
from
Houston, TX
on
February 18th, 2018
Amy Hunnicutt's Review
I've had several prepaid services with my electricity. It seems with the other companies, they had no genuine care and concern. With Now Power, they have gone above and beyond the call of duty. They didn't just shut off my electricity at 1st sign of nonpayment. They called, texted, and offered a solution (help). I would refer them on their excellent customer service alone. Thank you Now Power |
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—
Amy Hunnicutt
from
Dallas, TX
on
February 14th, 2018
Happy
Amazing customer service! Everyone is always very polite and patient. I love nowpower and i 100% recommend the company to everyone |
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—
Alina Flores
from
Houston, TX
on
February 5th, 2018
Now power
It's been nice so far and they are helpful |
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—
Daysha Donahue
from
Webster, TX
on
February 3rd, 2018
Now power
Very convenient and affordable |
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—
Sandy Butler
from
Killeenb, TX
on
December 4th, 2017
Most Recent 4 Star Reviews
6 Customer Reviews Written Overall
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Thank you !
It is an electricity provider that is easy, fast and effective to deal with for my rental properties for the transitioning periods between tenants. Thanks Power Now! |
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—
Sissi Argueta
from
Tomball, TX
on
March 8th, 2018
New experience
I loved it when in was getting daily updates on usage For some reason that stopped |
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—
Darrin
from
Highland Park, TX
on
January 17th, 2018
Now Power
Experience was swift and hassle free with a minimal deposit. Rates are low and manageable with literally a few dollars a day. Lifesaver with daily emails for people on a strict budget like me. |
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—
Budget Life Saver
from
Dallas, TX
on
January 15th, 2018
Great low introductory Rate
Very informative daily text messages including date of usage, kilowatts and average usage and billing. Phone app is great |
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—
Happy So Far
from
Houston, TX
on
November 15th, 2017
Now power
This company keeps u up to date on your service and app is very easy to use |
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—
Jessica
from
Southmayd, TX
on
November 4th, 2017
I'm happy
Love the texting aspect. Only negative was that it was after midnight before my power was connected. Several hours. |
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—
Misty
from
Saragosa, TX
on
October 16th, 2017

— Now Power
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
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Covid 19
I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Shaun Gaudet
from
Mineral Wells, TX
on
April 3rd, 2020

— Now Power
Its good
Dont have any problems |
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—
David
from
Killeen, TX
on
September 9th, 2017

— Now Power
Most Recent 2 Star Reviews
2 Customer Reviews Written Overall
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Quick Connect Service but very expensive
Very easy and quick to get the service started but I think its because they know their service and billing system is misleading. The rate is actually variable but they send you a daily usage average that makes it appear like your usage is low even on the high usage days. By the time you review and analyze the daily usage detail it maybe too late. I am just happy I switched before it was too late. |
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—
New In Texas
from
Wichita Falls, TX
on
January 8th, 2018
My review
There are a bit deceptive but so are all other electricity companies. |
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—
The Review
from
Dallas, TX
on
October 27th, 2017

— Now Power
Most Recent 1 Star Reviews
8 Customer Reviews Written Overall
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Nowpower
This company disconnected my power for $6.04 because they said since they have helped me a few times and now they said they couldn't help me anymore!! Sometimes situations happen and everyone needs help from time to time. They shouldn't be using that excuse against the customers!! So again $6.04 and they disconnected it. Horrible!!! |
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—
Felicia
from
Lancaster, TX
on
January 15th, 2020
Former Customer
My experience was very costly, I was spending out $20-30 or more every other day just to keep a positive balance |
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—
Unsatisfied
from
Tyler, TX
on
February 20th, 2018
Not pleased at all!!!
Originally a Tru-Smart customer at 0.60 cents per day. Now Power charges me $1.96 daily and is next to impossible to speak voice to voice with. Definitely leaving. |
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—
Rich
from
Grand Prairie, TX
on
January 4th, 2018
Not satisfied
It seems like more money is being taking out than what is being used. |
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—
Bonita
from
Mansfield, TX
on
October 29th, 2017

— Now Power
Needs to be more transparent
They advertise the real low rate but in the end they charge you a daily fee all kinds of fees that cannot just turn your electricity on with different providers they don't keep up with what it cost to go outside their territory there a bogus company |
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—
Johnlesjak
from
Santa Fe, TX
on
October 19th, 2017

— Now Power
Charge Higher Rate than quoted
Now Power charged me a higher rate than my Electricity Facts Label. They charged me a rate for an area that I don't reside in which was higher than my quoted rates. Customer Service ignored my concerns and never changed the account to the correct rate. Also, they never honored the 30-day introductory rate they advertised; They SCAM customers. |
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—
Sonya
from
Glenn Heights, TX
on
October 6th, 2017

— Now Power
Don't go here
I thought that I would be getting a deal on my electric. Turns out that there is a lot of hidden fees that actually made it more expensive then the previous company I used. Will never recommend |
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—
Wizard1010
from
Waco, TX
on
October 2nd, 2017

— Now Power
False Advertisement
Experience was too bad, because the plan says about 1% but it's just a publicity stunt. |
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—
I M The Best
from
Houston, TX
on
August 18th, 2017

— Now Power
Recommended Electricity Plans
Spark Energy
36 Month Fixed Rate
Champ Saver-36
9.8¢ / kwh
at 1,000 kWh per bill
$107
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
9.8¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$250
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Good Value
12 Month Tiered Rate
Clear Deal 12
9.9¢ / kwh
at 1,000 kWh per bill
$111
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
9.9¢ / kwh @ 1,000 kwh
Rate Type:
Tiered Rate
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
TriEagle
36 Month Fixed Rate
Eagle 36
10.8¢ / kwh
at 1,000 kWh per bill
$108
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
10.8¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$20 per month remaining
Monthly Recurring Charge:
$4.95
Important Documents:
Info
12 Month Plan
12 Month Tiered Rate
Sure Saver 12
5.4¢ / kwh
at 1,000 kWh per bill
$99
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
5.4¢ / kwh @ 1,000 kwh
Rate Type:
Tiered Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Important Documents:
Info