“ Bonita, can you please provide us with more information, such as your account # or phone #? We can't locate your account based on this review information. You can also call our complaint hotline direct and that call will be routed to either our COO or our VP of Operations. We take complaints very seriously. That # is 844-227-2678, option 3. Now Power does not take more money out of your account beyond the contracted rate, fees and usage. I promise you that. Our system takes the daily usage directly from your TDU and bills it to your account at the rate disclosed to you. In addition, we charge the TDU fees to you on their behalf and standard fees and taxes. Please give us more information or call us at the number above and we will be happy to go through your account billing with you in detail. Sincerely, Now Power ”

“ Unfortunately we can't locate your account based on the name provided or the information within the comment. We are not even sure you are a customer of ours. Please provide us with a bit more information so we can reach out to you. Now Power takes all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Regarding your comment, Now Power strives for complete disclosure of our rates, terms and promotions. If you feel at all to have been mislead please call us, we will take immediate action to rectify any issue found. It seems you may have had similar issues with other providers but we are different and do care very much if you are not satisfied. ”

“ John, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comments, the Uno Plan does have a very low rate, 1 cent for 30 days, which is a great promotion. There is a daily account fee of .50 cents, which is disclosed on the EFL. I don't know of any providers that don't charge a daily or monthly account fee along with the rate. Any fee we charged are clearly listed on the Terms of Service and are in line with other providers. In fact we find many of our fees to be lower than our competitors. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team ”

“ Thank you for the kind review. ”

“ Sonya, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comments, the EFL disclosures the rate, by TDU/area. Your address dictates which rate you are charged, based on the TDU in your area. Now Power can't change that TDU area. Is it possible there was a mistake with the rate plan chosen, that is possible. But again, we can't fix it unless we can speak to you. If you called customer service and someone ignored you or did not elevate your call to a supervisor we want to know about it and will resolve it. Again, we apologize if you feel you weren't serviced properly when you called and we will fix that but we do not scam our customers. Thank you ”

“ Wizard, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously. Regarding your comment, all of our fees and disclosed on the EFL and the Terms or Service. We find many of our fees to be lower than our competitors fees and are very competitive. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team ”

“ Thank you for your kind words. Now Power Executive Team ”

“ Unfortunately we can't locate your account based on the name provided or the information within the comment. We can't verify you are a customer. Please provide us with a bit more information so we can reach out to you. We take all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue. Now Power does have the Uno Plan, which has a 1 cent per kilowatt rate, not 1%, for the first 30 days then reverts to a non promotional rate. This is disclosed in the offer and with the Energy Fact Label. This rate is a great promotional rate that did save you a lot of money for the first 30 days That 1 cent rate is actually well below our cost of energy for those 30 days. After 30 days the rate converts to our standard rate for that plan. That standard rate is in line with competitors rates. Now Power is sorry if you felt the offer was a stunt. It is simply a great promotion we offer in hopes of customers trying our service and staying with us. We offer competitive rates and great service. Again, we are disappointed to hear you are unhappy. Please give us a call directly. ”