The best review categories for Now Power are the order experience, with an average of 3.8 stars, and their customer service, with an average of 3.5 stars.
Recent Good Review from Lorraine Harding
CUSTOMER SERVICE
| Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lorraine Harding
from
Dallas, TX
on
July 19th, 2021
Most Recent 5 Star Reviews
8 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
CUSTOMER SERVICE
| Joseph the account manager was AWESOME. WENT OUT THE EXTRA MILE ON MY ACCOUNT. JOSEPH IS AN ASSET TO THE COMPANY. HE HELPED ME TO GET MY PAYMENT BACK ON MY ACCOUNT BECAUSE IT WAS PUT ON THE WRONG ACCOUNT. HE FIXED IT!!! I AM SO HAPPY. GAVE ME ASSURANCE NO WORRIES AND HE CALLED ME BACK . PLEASE GIVE HIM A INCENCENTIVE OF SOME SORT. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lorraine Harding
from
Dallas, TX
on
July 19th, 2021
Brendell hamilton
| Great service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brendell Hamilton
from
Houston, TX
on
March 28th, 2018
Satified
| Great customer service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brendell Hamilton
from
Houston, TX
on
March 26th, 2018
Perfect
| People who care about their customers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Stephanie
from
Houston, TX
on
February 18th, 2018
Amy Hunnicutt's Review
|
I've had several prepaid services with my electricity. It seems with the other companies, they had no genuine care and concern. With Now Power, they have gone above and beyond the call of duty. They didn't just shut off my electricity at 1st sign of nonpayment. They called, texted, and offered a solution (help). I would refer them on their excellent customer service alone. Thank you Now Power |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Amy Hunnicutt
from
Dallas, TX
on
February 14th, 2018
Happy
| Amazing customer service! Everyone is always very polite and patient. I love nowpower and i 100% recommend the company to everyone | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Alina Flores
from
Houston, TX
on
February 5th, 2018
Now power
| It's been nice so far and they are helpful | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Daysha Donahue
from
Webster, TX
on
February 3rd, 2018
Now power
| Very convenient and affordable | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sandy Butler
from
Killeen, TX
on
December 4th, 2017
Most Recent 4 Star Reviews
6 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Thank you !
| It is an electricity provider that is easy, fast and effective to deal with for my rental properties for the transitioning periods between tenants. Thanks Power Now! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sissi Argueta
from
Tomball, TX
on
March 8th, 2018
New experience
|
I loved it when in was getting daily updates on usage For some reason that stopped |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Darrin
from
Dallas, TX
on
January 17th, 2018
Now Power
| Experience was swift and hassle free with a minimal deposit. Rates are low and manageable with literally a few dollars a day. Lifesaver with daily emails for people on a strict budget like me. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Budget Life Saver
from
Dallas, TX
on
January 15th, 2018
Great low introductory Rate
| Very informative daily text messages including date of usage, kilowatts and average usage and billing. Phone app is great | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Happy So Far
from
Houston, TX
on
November 15th, 2017
Now power
| This company keeps u up to date on your service and app is very easy to use | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jessica
from
Sherman, TX
on
November 4th, 2017
I'm happy
| Love the texting aspect. Only negative was that it was after midnight before my power was connected. Several hours. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Misty
from
Balmorhea, TX
on
October 16th, 2017
Thank you for the kind review.
— Now Power
Most Recent 3 Star Reviews
2 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Covid 19
| I've been with Now Power for over a year maybe two I've never had issues until they turned off my electricity when their is a ban on turning off any utilities and they turned mine off. It doesn't matter if their is a utility relief program it doesn't change the fact that their is a ban, but obviously they don't care. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shaun Gaudet
from
Mineral Wells, TX
on
April 3rd, 2020
Thank you for brining your concern to our attention. We have attempted to contact you multiple times to provide deferred payment assistance and have not received a response. Please contact us at your earliest convenience so we may provide you the options and information to ensure your service does not get interrupted during this difficult time. You can reach us at 844-669-7697 or by texting "61959". Thank you, we hope to hear from you soon.
— Now Power
Its good
| Dont have any problems | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
David
from
Killeen, TX
on
September 9th, 2017
Thank you for your kind words. Now Power Executive Team
— Now Power
Most Recent 2 Star Reviews
2 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Quick Connect Service but very expensive
|
Very easy and quick to get the service started but I think its because they know their service and billing system is misleading. The rate is actually variable but they send you a daily usage average that makes it appear like your usage is low even on the high usage days. By the time you review and analyze the daily usage detail it maybe too late. I am just happy I switched before it was too late. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New In Texas
from
Wichita Falls, TX
on
January 8th, 2018
My review
| There are a bit deceptive but so are all other electricity companies. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
The Review
from
Dallas, TX
on
October 27th, 2017
Unfortunately we can't locate your account based on the name provided or the information within the comment. We are not even sure you are a customer of ours. Please provide us with a bit more information so we can reach out to you. Now Power takes all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue.
Regarding your comment, Now Power strives for complete disclosure of our rates, terms and promotions. If you feel at all to have been mislead please call us, we will take immediate action to rectify any issue found. It seems you may have had similar issues with other providers but we are different and do care very much if you are not satisfied.
— Now Power
Most Recent 1 Star Reviews
8 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Nowpower
| This company disconnected my power for $6.04 because they said since they have helped me a few times and now they said they couldn't help me anymore!! Sometimes situations happen and everyone needs help from time to time. They shouldn't be using that excuse against the customers!! So again $6.04 and they disconnected it. Horrible!!! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Felicia
from
Duncanville, TX
on
January 15th, 2020
Former Customer
| My experience was very costly, I was spending out $20-30 or more every other day just to keep a positive balance | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Unsatisfied
from
Tyler, TX
on
February 20th, 2018
Not pleased at all!!!
| Originally a Tru-Smart customer at 0.60 cents per day. Now Power charges me $1.96 daily and is next to impossible to speak voice to voice with. Definitely leaving. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Rich
from
Grand Prairie, TX
on
January 4th, 2018
Not satisfied
| It seems like more money is being taking out than what is being used. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Bonita
from
Fort Worth, TX
on
October 29th, 2017
Bonita, can you please provide us with more information, such as your account # or phone #? We can't locate your account based on this review information. You can also call our complaint hotline direct and that call will be routed to either our COO or our VP of Operations. We take complaints very seriously. That # is 844-227-2678, option 3. Now Power does not take more money out of your account beyond the contracted rate, fees and usage. I promise you that. Our system takes the daily usage directly from your TDU and bills it to your account at the rate disclosed to you. In addition, we charge the TDU fees to you on their behalf and standard fees and taxes. Please give us more information or call us at the number above and we will be happy to go through your account billing with you in detail. Sincerely, Now Power
— Now Power
Needs to be more transparent
| They advertise the real low rate but in the end they charge you a daily fee all kinds of fees that cannot just turn your electricity on with different providers they don't keep up with what it cost to go outside their territory there a bogus company | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Johnlesjak
from
Alvin, TX
on
October 19th, 2017
John, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously.
Regarding your comments, the Uno Plan does have a very low rate, 1 cent for 30 days, which is a great promotion. There is a daily account fee of .50 cents, which is disclosed on the EFL. I don't know of any providers that don't charge a daily or monthly account fee along with the rate. Any fee we charged are clearly listed on the Terms of Service and are in line with other providers. In fact we find many of our fees to be lower than our competitors. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team
— Now Power
Charge Higher Rate than quoted
| Now Power charged me a higher rate than my Electricity Facts Label. They charged me a rate for an area that I don't reside in which was higher than my quoted rates. Customer Service ignored my concerns and never changed the account to the correct rate. Also, they never honored the 30-day introductory rate they advertised; They SCAM customers. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Sonya
from
Desoto, TX
on
October 6th, 2017
Sonya, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously.
Regarding your comments, the EFL disclosures the rate, by TDU/area. Your address dictates which rate you are charged, based on the TDU in your area. Now Power can't change that TDU area. Is it possible there was a mistake with the rate plan chosen, that is possible. But again, we can't fix it unless we can speak to you. If you called customer service and someone ignored you or did not elevate your call to a supervisor we want to know about it and will resolve it. Again, we apologize if you feel you weren't serviced properly when you called and we will fix that but we do not scam our customers. Thank you
— Now Power
Don't go here
| I thought that I would be getting a deal on my electric. Turns out that there is a lot of hidden fees that actually made it more expensive then the previous company I used. Will never recommend | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wizard1010
from
Waco, TX
on
October 2nd, 2017
Wizard, we would like to speak to you about your concerns and resolve them but the comment doesn't give us any way to follow up. Can you provide us with an account number or phone #? You can also call our corporate line direct at 877-227-2678 and select our complaint hotline option 3. That call will be given to our COO or VP or Operations to handle immediately. We take any complaint very seriously.
Regarding your comment, all of our fees and disclosed on the EFL and the Terms or Service. We find many of our fees to be lower than our competitors fees and are very competitive. We are sorry you were disappointed with your experience and would like to satisfy your concerns. Please give us a call. Sincerely, Now Power Executive Team
— Now Power
False Advertisement
| Experience was too bad, because the plan says about 1% but it's just a publicity stunt. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
I M The Best
from
Houston, TX
on
August 18th, 2017
Unfortunately we can't locate your account based on the name provided or the information within the comment. We can't verify you are a customer. Please provide us with a bit more information so we can reach out to you. We take all customer feedback seriously and would like the opportunity to speak with you. You can also call our dedicated corporate hotline at (844) 227-2678 and select option 3 for complaint resolution. Your call will be routed to either our COO or our VP of Operations. Our goal is to satisfy you, the customer and to use your feedback to improve our operations. We hope you will take the time to allow us the opportunity to rectify this issue.
Now Power does have the Uno Plan, which has a 1 cent per kilowatt rate, not 1%, for the first 30 days then reverts to a non promotional rate. This is disclosed in the offer and with the Energy Fact Label. This rate is a great promotional rate that did save you a lot of money for the first 30 days That 1 cent rate is actually well below our cost of energy for those 30 days. After 30 days the rate converts to our standard rate for that plan. That standard rate is in line with competitors rates. Now Power is sorry if you felt the offer was a stunt. It is simply a great promotion we offer in hopes of customers trying our service and staying with us. We offer competitive rates and great service. Again, we are disappointed to hear you are unhappy. Please give us a call directly.
— Now Power
Electric Plans & Rates
Recommended Plans
All Plans
Best Overall Value
15 Month Fixed Rate
15 month
Fixed Rate
Fixed Rate
Choice 15
11.5¢ / kwh
at 1,000 kWh per bill
$115
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.5¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
15 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Best Bill Credit Plan
12 Month Bill Credit
12 month
Bill Credit
Bill Credit
12 Month Usage Bill Credit
11.1¢ / kwh
at 1,000 kWh per bill
$131
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.1¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Best No Contract Plan
Variable Rate
1 month
Variable Rate
Variable Rate
Flex Forward
14.2¢ / kwh
at 1,000 kWh per bill
$142
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
14.2¢ / kwh @ 1,000 kwh
Rate Type:
Variable Rate
Term Length:
1 month
Early Termination Fee:
$0
Monthly Recurring Charge:
$9.99
Important Documents:
Info
Best 24 Month Value
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
Price Protect 24
12.1¢ / kwh
at 1,000 kWh per bill
$118
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
12.1¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$8.99
Important Documents:
Info
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
12 month
Tiered Rate
Tiered Rate
9.5¢ / kwh
at 1,000 kWh per bill
$135
est. avg. bill
24 month
Bill Credit
Bill Credit
11.8¢ / kwh
at 1,000 kWh per bill
$138
est. avg. bill
24 month
Fixed Rate
Fixed Rate
12.3¢ / kwh
at 1,000 kWh per bill
$120
est. avg. bill
12 month
Bill Credit
Bill Credit
10.8¢ / kwh
at 1,000 kWh per bill
$134
est. avg. bill
24 month
Bill Credit
Bill Credit
11.8¢ / kwh
at 1,000 kWh per bill
$138
est. avg. bill
24 month
Bill Credit
Bill Credit
11.8¢ / kwh
at 1,000 kWh per bill
$138
est. avg. bill
24 month
Fixed Rate
Fixed Rate
12.1¢ / kwh
at 1,000 kWh per bill
$121
est. avg. bill
12 month
Fixed Rate
Fixed Rate
13.0¢ / kwh
at 1,000 kWh per bill
$130
est. avg. bill
36 month
Fixed Rate
Fixed Rate
11.9¢ / kwh
at 1,000 kWh per bill
$119
est. avg. bill
36 month
Fixed Rate
Fixed Rate
11.9¢ / kwh
at 1,000 kWh per bill
$119
est. avg. bill
24 month
Fixed Rate
Fixed Rate
12.5¢ / kwh
at 1,000 kWh per bill
$125
est. avg. bill
24 month
Fixed Rate
Fixed Rate
12.5¢ / kwh
at 1,000 kWh per bill
$125
est. avg. bill
24 month
Fixed Rate
Fixed Rate
12.2¢ / kwh
at 1,000 kWh per bill
$122
est. avg. bill
12 month
Bill Credit
Bill Credit
11.1¢ / kwh
at 1,000 kWh per bill
$131
est. avg. bill
12 month
Fixed Rate
Fixed Rate
13.0¢ / kwh
at 1,000 kWh per bill
$130
est. avg. bill
12 month
Fixed Rate
Fixed Rate
14.7¢ / kwh
at 1,000 kWh per bill
$147
est. avg. bill
12 month
Fixed Rate
Fixed Rate
12.5¢ / kwh
at 1,000 kWh per bill
$122
est. avg. bill
12 month
Bill Credit
Bill Credit
11.8¢ / kwh
at 1,000 kWh per bill
$142
est. avg. bill
12 month
Bill Credit
Bill Credit
12.2¢ / kwh
at 1,000 kWh per bill
$142
est. avg. bill
12 month
Bill Credit
Bill Credit
12.2¢ / kwh
at 1,000 kWh per bill
$142
est. avg. bill
24 month
Fixed Rate
Fixed Rate
12.4¢ / kwh
at 1,000 kWh per bill
$118
est. avg. bill
36 month
Fixed Rate
Fixed Rate
11.3¢ / kwh
at 1,000 kWh per bill
$111
est. avg. bill
12 month
Fixed Rate
Fixed Rate
12.7¢ / kwh
at 1,000 kWh per bill
$124
est. avg. bill
12 month
Fixed Rate
Fixed Rate
12.7¢ / kwh
at 1,000 kWh per bill
$127
est. avg. bill
12 month
Fixed Rate
Fixed Rate
15.9¢ / kwh
at 1,000 kWh per bill
$157
est. avg. bill
12 month
Fixed Rate
Fixed Rate
13.2¢ / kwh
at 1,000 kWh per bill
$132
est. avg. bill
12 month
Fixed Rate
Fixed Rate
12.1¢ / kwh
at 1,000 kWh per bill
$119
est. avg. bill
12 month
Fixed Rate
Fixed Rate
14.5¢ / kwh
at 1,000 kWh per bill
$146
est. avg. bill
12 month
Fixed Rate
Fixed Rate
12.8¢ / kwh
at 1,000 kWh per bill
$122
est. avg. bill
12 month
Bill Credit
Bill Credit
15.1¢ / kwh
at 1,000 kWh per bill
$151
est. avg. bill
12 month
Fixed Rate
Fixed Rate
14.5¢ / kwh
at 1,000 kWh per bill
$146
est. avg. bill
12 month
Fixed Rate
Fixed Rate
15.6¢ / kwh
at 1,000 kWh per bill
$135
est. avg. bill
