Excellent customer service
| The friendliest customer reps that truly wanting to help you. They go above and beyond | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Julie
from
Lufkin, TX
on
December 19th, 2020
Thank you so much for the kind words! Glad we can help!
— Payless Power
.41 cents
| My account was over. 41 cent and they turned off my power | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
EEM
from
Spring, TX
on
December 15th, 2020
Hello- With our services being prepaid anytime balance is negative the account is risking disconnection. We do send daily alerts notifying low balance and also advise how to request an extension if needed. Please contact us for any questions or concerns.
— Payless Power
Na
| Na | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Na
from
Irving, TX
on
November 15th, 2020
Thank you for rating Payless Power!
— Payless Power
New Order
| All good. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
James
from
Katy, TX
on
October 19th, 2020
Thank you for rating Payless Power!
— Payless Power
Account
| No comment | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Aaron Powell
from
Baytown, TX
on
October 1st, 2020
Thank you for rating Payless Power!
— Payless Power
Great company!
| They are always fast, friendly and very professional. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
B.J. B
from
Watauga, TX
on
August 31st, 2020
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power
Yess
| N a | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kayla
from
San Angelo, TX
on
August 15th, 2020
Thank you for rating Payless Power!
— Payless Power
Love the daily notifications
| I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Faith Leapove
from
Temple, TX
on
August 12th, 2020
Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service.
— Payless Power
Good
| Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Angel
from
Odessa, TX
on
August 7th, 2020
We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in ones home. Thank you for your business.
— Payless Power
Amazing
| Amazing | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Terri
from
Midland, TX
on
August 6th, 2020
Thank you so much for the 5 star review!
— Payless Power
Reviews Overview
The best review categories for Payless Power are the order experience, rated at 3.2 out of 5, and their customer service, rated at 3.1 of 5.
The best review categories for Payless Power are the order experience, rated at 3.2 out of 5, and their customer service, rated at 3.1 of 5.
3.1 / 5
Overall
2.8 / 5
Price, Plans and Promotions
3.2 / 5
Order Experience
3.1 / 5
Customer Service
3.1 / 5
Billing and Account Management
3.0 / 5
Likely to Recommend
Founded in 2005, Payless Power is an electricity provider operating in the deregulated Texas marketplace that specializes in pre-paid electricity. Payless power caters to customers that have advanced smart-metering systems to offer pre-paid, or pay-as-you-go electricity service to consumers who may want to avoid paying deposits or signing a contract. Customers can then monitor their usage and how much power they have left through their personal accounts. If an individual or business doesn't have a smart-meter installed, Payless Power will help coordinate the process of having one installed.
