Recent Good Review from N/A
No further comment
No comment |
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N/A
from
Humble, TX
on
April 1st, 2021
Our Analysis of Payless Power
Community Outreach
4.5 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Innovation
3.9 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Plans & Products
3.8 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Complaint Resolution
3.7 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Market Perception
2.1 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.
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Excellent customer service
The friendliest customer reps that truly wanting to help you. They go above and beyond |
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—
Julie
from
Lufkin, TX
on
December 19th, 2020

— Payless Power
New Order
All good. |
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—
James
from
Katy, TX
on
October 19th, 2020

— Payless Power
Account
No comment |
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—
Aaron Powell
from
Baytown, TX
on
October 1st, 2020

— Payless Power
Great company!
They are always fast, friendly and very professional. |
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—
B.J. B
from
Watauga, TX
on
August 31st, 2020

— Payless Power
Love the daily notifications
I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way! |
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—
Faith Leapove
from
Temple, TX
on
August 12th, 2020

— Payless Power
Amazing
Amazing |
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—
Terri
from
Midland, TX
on
August 6th, 2020

— Payless Power
I love it!!!!
I love this electric company. |
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5 Stars
from
Corpus Christi, TX
on
June 25th, 2020

— Payless Power
Residential customer
Just overall customer satisfactory |
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—
Nico Perez
from
San Angelo, TX
on
May 19th, 2020

— Payless Power
Easy to Use
No comment |
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—
Nid
from
Marathon, TX
on
March 19th, 2020

— Payless Power
Excellence
Everything is been excellent more than what I thought |
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—
Diego Borja
from
Tomball, TX
on
March 17th, 2020

— Payless Power
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Happy Customer
O complaints |
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—
Curtis
from
Dallas, TX
on
March 17th, 2021
Na
Na |
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Na
from
Irving, TX
on
November 15th, 2020

— Payless Power
Yess
N a |
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—
Kayla
from
San Angelo, TX
on
August 15th, 2020

— Payless Power
Good
Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according |
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—
Angel
from
Odessa, TX
on
August 7th, 2020

— Payless Power
Easy
Very easy to turn on and get started. I like that the electricity you are using is right in front of you on the web site. And paying your bill can not be any easier. |
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—
K Athearn
from
Texas City, TX
on
June 5th, 2020

— Payless Power
Great customer service. Same day service hookup
Very prompt customer service and great rates. Was able to get signed up for service the same day. |
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—
Nathan
from
Houston, TX
on
April 24th, 2020

— Payless Power
Sign up
Easy to apply and pay for |
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New Customer
from
Freeport, TX
on
February 19th, 2020

— Payless Power
I just signed up...
After comparing prices for Prepaid Plans, I decided to go to Payless Power. The process was so easy and the step by step are easy to follow. I will wait about the outcome of my billing once I move in into my new place. |
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—
Liz
from
Houston, TX
on
February 19th, 2020

— Payless Power
Awesomeness
Great |
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—
Adrienne
from
Houston, TX
on
November 29th, 2019

— Payless Power
First
It was okay. I thought it was easy but wasn't offered any other plans but the one I'm on. I am kept up to date on how much electricity I have used. One day back. |
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—
Bonita
from
Fort Worth, TX
on
August 22nd, 2019

— Payless Power
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No further comment
No comment |
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—
N/A
from
Humble, TX
on
April 1st, 2021
My opinion
Easy to use...great & cheap rates |
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—
Cassandra
from
Mesquite, TX
on
August 14th, 2019

— Payless Power
Review
Good |
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—
Cstacie17
from
Grand Prairie, TX
on
September 30th, 2018

— Payless Power
First time customer
First time using the company. Spoke to customer service rep and helped me understand the process. Very helpful. |
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—
Stacie
from
Grand Prairie, TX
on
September 11th, 2018

— Payless Power
Service is ok
I needed a credit reference for an important application. Payless Power customer service would only give me reference from the time you have had this online site. I was a customer for a year prior but he wouldn't give that info for my application. Longevity was my whole point of requesting credit reference. It hurt me in long run to not get that information. |
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Ok
from
Savoy, TX
on
August 28th, 2018

— Payless Power
Alright service but promotional add didn't mention daily .87 charge.
Alright service but promotional add didn't mention daily .87 charge for lower usage accounts like mine was so my power bill was way more than what I had previously been paying. |
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Didn't See High Daily Charge
from
Mckinney, TX
on
July 19th, 2018

— Payless Power
Experience
The experience is good but I think it is too pricey |
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Experience
from
Mcallen, TX
on
July 11th, 2018

— Payless Power
Expensive
Ok I've always loved payless power until now all of a sudden yall just started charging me alot. |
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—
Misty
from
Heath, TX
on
December 29th, 2017

— Payless Power
No Terms of Services, rates can change
When a rate has changed you will only be notified via a txt message only. Pay as you go is currently 12.2 per kWh, if u keep a balance above 35$ it's 8.7, so there advertised 10.9 does not exist anymore(summertime excuse raise in rates). Also if you do not use above 17 kWh they can charge you a extra .50 per day. On there web page you cannot review your monthly kWh usage for comparison's, you can only pay your bill. One good thing I found out late was you can pay from your bank account without being charged 3$ that ace rips you off with, probably could have saved $100 bucks if I'd known that sooner a year ago. |
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—
Mr Anderson
from
Houston
on
June 21st, 2016

— Payless Power
So Far It's Been Good
So far I like it. I started up on Monday 10-20-14. I really like bc I have bad credit and needed to have services at emergency and last minute. I have looked at Reviews from several different electricity companies. Most have the same type of complaints. Mostly all reviews in several are bad. What I liked about this is the!Supervisor canback up what went wrong and why things escalated to the point they did and how they do try to!resolve the issue if possible. I had a good experience getting the info I needed when I first called. It took me a week to make up my mind wether I wanted to switch or not I did. My first teo!days have came out to $2.91so I loved that. Of course there is a $10 charge to connect with AEP. I did call several times to get more info to be sure I had everything straighten out and questions answered. They were kind and patient with me on all this and answered my questions that I had. So it was great. The only one thing I will say is that when I went online to check my daily usage and balance. I discovered that I could've put $75 or more on my acct so they can give me $100 worth of service over a period of time. I put $50 to start off with just!to see if I was going to like it. I wish they would've told me that and I would've started my account with more $ in it. I also love that they extend you by bmp possibly 2 days if needed. Which is nice bc not others will do that for you. All in all. I so!far am happy with it. But fairly new into it. I think its goosd as long as you keep your balance off of negative and don't get a disconnection bc that's where I think a lot of the problems are started and misunderstanding are. Thank all the reps that were patient with me. And I hope I will stay with you all and it continues to be a good experience like it so far has been. I hope I continue to keep my rates low and made agood choice by!switching. Thanks. |
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—
Vanessa V
from
Uvalde
on
October 23rd, 2014

— Payless Power
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While it may be good for some, this company sucks!!
I've had this company for about 5 months now. They charge more than what a normal plan would. I had Tara Energy before this and I was paying $100 or less a month. With Payless Power I'm paying damn near over $150 a month. And they have a switch hold on my meter?! This company is crooked. I hate it. |
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—
Reanna Simerly
from
Houston, TX
on
July 7th, 2020

— Payless Power
Worse power company ever
I thought they had reasonable rates when I started service with them.After the first months the rates started going up till I was paying 20 dollars a day for two people.They will cut you off quickly to get an additional 25 dollars.I think we were better off before deregulation.This company is bait and switch.If you need electricity dont get with this company. |
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—
Mitch
from
Bedford, TX
on
June 29th, 2019

— Payless Power
A company of thieves
Tried their service on a temporary sublet. Immediately noticed the smart methods of stealing your available credit. Rates per kilowatt are as high as $2.85 cents. That's per 1 kilowatt. Just another immoral American thief. |
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Payless Power Is A THIEF !
from
Pasadena, TX
on
November 30th, 2018

— Payless Power
Ok if temporary
Needed service temporarily so figured prepaid was the way to go. I paid $40 a week although I was rarely home. Great idea but too expensive. |
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—
KMC
from
Richmond, TX
on
September 30th, 2018

— Payless Power
Paying too much
Paying too much for electric |
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—
from
Temple, TX
on
July 11th, 2018

— Payless Power
Terms & Rates not as quoted. Website portal only for payments NO INFO
At first, thought Payless would be great. Was receiving daily texts of $$ charged and KWH charged. New website rollout, since daily texts no longer include $$ spent, just total kwh and your balance remaining. Trying to camouflage what you are actually being charged that day, without customer's calculation. Continually told, great new stuff on website.... available soon. Told today "it was decided" by Payless Power to not provide customers with daily $$ charged, as this will soon be available on website. The only thing available on new site other than ways to pay/fund your account, is monthly billing statement. You cannot lookup any billing/usage history in real time, need to review your texts or wait til monthly statement in mail, or online. Hell, you cannot even look up what your rate or average is. Being charged daily and getting hit with 558kw charge, with no idea what your rate is means you cannot calculate what came out of our account without seeking out prior day's "balance remaining" and deducting manually. Great way to hide rates & $$$ under guise of customer improvement. It has been decided by me to shop elsewhere for power. Quoted rate 8.6 continually charged 11.6 /kwh Hard to detect until your monthly bill, or if you gather your texts & calculator |
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—
Magickly
from
Corpus Christi, TX
on
January 19th, 2018

— Payless Power
Just Got This And Already Over it.
I just signed up for this bc I needed service ASAP. I was just charged over $7 on my first day. That is crazy I live in a 600 Sq Ft apartment alone. I'm adamant on not using lights when the sun is out and keep my AC at 68 degrees. They also advertised $100 credit to new customers, which I did not receive. I wish I had done more research before signing up. I will be switching asap. |
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—
Teresa Cortez
from
Dallas, TX
on
January 14th, 2018

— Payless Power
Was Great! Until they were acquired by another company...
We decided to go with prepaid power because we (me & my roomate) don't have enough money to pay the big bills we used to get with TXU energy. All year long 2017- the rates were great. Electricity was cheap, until recently after Hurricane Harvey.... they updated their payment system & now their service is ridiculous. They "OFFER A DEFERRED PAYMENT PLAN" - they want you to owe them money, doesnt make sense. It does make sense though for the company to put you in their pocket like that, they are raising rates and diminsh your account balance so fast that you go negative and then they allow you to run up negative $100+ and start texting you to get on their "DEFERRED PAYMENT PLAN". What they've done may not be unethical but it is most definitely irritating, a business does have the right to change its service prices however it is no longer beneficial to use them as a electricity provider. Without getting angry and really speaking my mind, I am writing this review to let everyone know they are not worth trying and will eat your money so fast that it doesnt even make sense. I have three bedroom house and every week, were having to put money on the account. I conserve energy and still lose it all. This review was written by me, allen. I ask all of you to feel free to shoot me a email at hello@designsbyallen.com before signing up with them so I can tell you how bad they are. I dont want to make a fool of myself by getting angry so I'll just let you all know not go with payless power aka paypwr.com BIGGEST RIP OFF, SCAM, & HORRIBLE SERVICE DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT |
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—
Allen
from
Katy, TX
on
January 3rd, 2018

— Payless Power
Paymore Power
This was the most expensive electric company I found in Texas. Rates are too high. I was paying about 100 a month. I had to find another provider asap. I switched and I am very happy now. |
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—
BB
from
Anson, TX
on
November 30th, 2017

— Payless Power
Too Pricy
Went with payless power when i moved be cause i was needing lights on asap first couple days were $2.02, and max $4 than all of a sudden got hit with a $9 charge for one day of power. me and my boyfriend are hardly home and haven't used the washer dryer dishwasher etc i red the reviews before i got payless power and i should have listened. $9 a day for a couple is crazy i used to live in a 2 story house with 4 people and we averaged about $5 to $6 a day and that was in the summer. Will be switching companies asap |
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—
Margaret Wallace
from
Humble
on
February 8th, 2016

— Payless Power
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Sudden turn for the worse
Having a pre-paid plan, we used to enjoy a discount by maintaining a minimum balance. However, starting January 2021, the discount disappeared, and the value proposition for a pre-paid plan vanished. Additionally, a minimum daily charge of $2.67 is added (I am aware of no other major electric company that implements this immoral practice). This minimum daily charge means that you will be paying a minimum of $80 per month even if you unplug everything and go away on vacation! You'll probably see a tone-deaf response saying something to the effect of that the changes are consistent with the TOS, which is available on their website. Indeed, Payless Power suddenly forgot how to treat their customers right. |
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—
David
from
Houston, TX
on
February 10th, 2021
.41 cents
My account was over. 41 cent and they turned off my power |
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—
EEM
from
Spring, TX
on
December 15th, 2020

— Payless Power
Horrible
It was just horrible |
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Unhappy
from
Spring, TX
on
July 13th, 2020

— Payless Power
Emotional Distress
The manager and employees are liars and is witholden my hand written check that the bank stateed it doesn't accept. Its been over 12 days of them holding my check and I still await for a refund for being dissatisfied with ignorant communicated agents and had to switch power service because I was unhappy with thier miserable communication as a paying customer. I was told that my registered email check was not acceptable but I could mail it in but then when I did send it certified mail, it was denied after recieving an email I could mail it. I was given an off the record cell phone number of a manger to speak with about the matter because the call wasn't being recorded. I totally feel discriminated against and this company has caused me emotional distress which I send out invoices for!!! With prejudice |
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—
DBA SHAWANA LATRICE POWELL (c) RRM
from
on
April 15th, 2020

— Payless Power
RIP OFF COMPANY
They really do NOT deserve 1 star. DO NOT USE THIS COMPANY!!! Be expected to pay at least $30 for 6 days of 4-5 kilowatt usage or so they supposed that amount based on estimates...I'll say it again...ESTIMATES and actual. They claim Centerpoint sends them the actual metered amount (whenever) and that they might sometimes "undercharge" customers based on their "estimated" daily calculations. Hear me out new customers, as you maintain this company you'll see that over time they'll start ripping you off. I'm hardly ever home and when I am I only use a desk lamp to study for a few hours. Even unplug most appliances (except for fridge) to conserve energy. BUT they increase the price amount and inflate (lie) the usage. I'm switching in a few days. |
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Rip Off Company!!!
from
Spring, TX
on
March 26th, 2020

— Payless Power
Rip Off
I put 20$ just to see and less the 24 hours it was gone!! Looking for another prepaid service now!! |
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—
Tammy
from
Baytown, TX
on
November 4th, 2019

— Payless Power
False Advertisement
This company is deceiving and manipulative. They advertise are rate of 12.1 cent with no additional fees but youll never receive the rate of 12.1 cent. Ive spoken to a number of customer service agents who like to talk to you like youre stupid until you pull out a calculator and show them the numbers dont add up. Theyll place you on a long hold because they dont understand why. During this time theyre trying to come up with an excuse for the false advertisement. They try to say theres an additional TDU delivery charge but their sales agents will tell you all of the charges and fees are bundled into that 12.1 cent. Ive even called and pretend like I was a new customer, asked if there was an additional TDU charge and they will tell you no. My balance has always been over $35 yet I never receive the rate they advertise. If that isnt bad enough if your balance goes under $35 they will really start taking advantage of you. Charge as much as .20 per kWH. If you try to keep you electricity consumption down because of their high rates, they will charge you an additional $1 on top of that rate. This is completely deceiving and false advertisement. If youre ready this youve most likely been scammed by them already and youre not alone. Their sales agents and customer service representatives are trained liars. |
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—
Another Ripped Off Customer
from
Round Rock, TX
on
June 6th, 2019

— Payless Power
Deceptive Practices
Garbage. I signed up for a plan that states "$50 credit after 30 days of usage." However, the fine print states "180 must be maintained, or PaylessPower can reverse the credit." Why is this garbage? Because the TOS that displays during the online sign up differs from the TOS that I was sent, and the TOS that displays when I login to my account and look under "plan documents." This 180 day requirement is nowhere to be found. Is the company technically correct? Sure. But this is extremely deceptive. Why should I not assume that the TOS shown at sign up is not the same as the TOS that is provided with the plan? Didn't think I would have to read through two different TOS sheets to know what I was signing up for. Shady and deceitful. |
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—
Jonathan
from
Highland Park, TX
on
July 24th, 2018

— Payless Power
VERY EXPENSIVE!!! The "Rate" is NOT the Rate!!!
These people promise you a certain rate but overcharge you. The scam is to charge you far more than they advertise then "possibly" rebate you some money if you scream loud enough and meet a bunch of conditions. If you contact the company about this they act like you are just an idiot that can't do simple math to figure what they are REALLY charging you. Very deceptive marketing. Any company that has to market like this to get customers should tell you something about their dishonesty. I have had to file a complaint with the Utilities Commission. The service was so bad, I was only with the company for a few days before I switched. On a positive note, if you really like being lied to and getting ripped off, then this is the company for you! |
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—
PO'd Customer
from
Sealy, TX
on
June 17th, 2018

— Payless Power
Changes made recently, charging daily when I use no electric!!
I use to love Payless, but totally reconsidering. I get daily texts giving me my usages, thing is it's costing me over $1.50 to $2.98 or day when I haven't been using electric. My building is a storage building. I go there maybe 2 times a month, I turn on one light bulb. For 30 minutes max. But get nearly $3 charge every day. Says I use 1.08 to 2.53 kwh , how electric is not used. I'm getting ripped off. Think I'm going to change. |
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—
Disappointed
from
Hubbard, TX
on
June 4th, 2018

— Payless Power