Changes made recently, charging daily when I use no electric!!
“ I use to love Payless, but totally reconsidering. I get daily texts giving me my usages, thing is it's costing me over $1.50 to $2.98 or day when I haven't been using electric. My building is a storage building. I go there maybe 2 times a month, I turn on one light bulb. For 30 minutes max. But get nearly $3 charge every day. Says I use 1.08 to 2.53 kwh , how electric is not used. I'm getting ripped off. Think I'm going to change. ”
June 4th, 2018
Not a happy customer!
“ I've been a customer now for almost a year. We've had issues several times. I paid it a couple of months ago before they shut it off and they disconnected it and charged the $25 reconnect fee. I called and complained and was told there was nothing they could do. This month they granted an extension until 5 pm. At 5:10 a $25 reconnect was charged even though it was not disconnected. I will be switching and would not recommend them to anyone. I have never had so many issues from an electric company in my life! ”
March 31st, 2017
Not worth it
“ The daily kwh rates they give through text are insane. It goes from 4-7 dollars daily the first 3 weeks of November to 17-19 dollars daily in the last week alone. I've used less energy this past week and get charged more than double. I'm certainly going to switch at this rate. And the customer service provides no help. Just horrible. My smart meter outside reads way less than what i'm told i spend. I'm pretty sure they're absolutely guessing my house's energy consumption as they've stated they will do even though i have a smart meter. Seeing as they actually respond to complaints online unlike while i'm on the phone with them, I want to see them respond to me right here. Again, horrible and completely frustrating. ”
November 30th, 2013
“ I had to pay 600 dollars in December of 2011 and over 600 again in January of 2012 again! We thought it was a pay as you go and when i called and said i didnt use that much they said they will return the money after three months when they check the meters again! Thats all nice but that didnt help when i had to pay 600 and my rent is only 559! If you like spending lots of money than this is the company for you! ”
January 24th, 2012
Omg if you dont want to get 10 calls a day dont be a customer i made the mistake
I am getting calls everyday for ads how great payless power is . ”
May 25th, 2018
just horrible on day 1!
“ I signed up for payless power today was told that if I made my payment by 3:45 I would get my services cut on for the same day. They told me submitted my order at 3:24, by 5 still no power so I called oncor they stated they had to record of a turn on at my address and stated the maximum amount of time it takes to get an order is 2 hours after submitted. I spoke to 3 representatives and a supervisor all guaranteeing my electricity would be on and it was submitted. I spoke to oncor up until they closed and they never got my turn on request. I have just purchaed groceries now they are all wasted because of them. ”
January 16th, 2014
“ Garbage. I signed up for a plan that states "$50 credit after 30 days of usage." However, the fine print states "180 must be maintained, or PaylessPower can reverse the credit." Why is this garbage? Because the TOS that displays during the online sign up differs from the TOS that I was sent, and the TOS that displays when I login to my account and look under "plan documents." This 180 day requirement is nowhere to be found. Is the company technically correct? Sure. But this is extremely deceptive. Why should I not assume that the TOS shown at sign up is not the same as the TOS that is provided with the plan? Didn't think I would have to read through two different TOS sheets to know what I was signing up for. Shady and deceitful. ”
July 24th, 2018
VERY EXPENSIVE!!! The "Rate" is NOT the Rate!!!
“ These people promise you a certain rate but overcharge you. The scam is to charge you far more than they advertise then "possibly" rebate you some money if you scream loud enough and meet a bunch of conditions. If you contact the company about this they act like you are just an idiot that can't do simple math to figure what they are REALLY charging you. Very deceptive marketing. Any company that has to market like this to get customers should tell you something about their dishonesty. I have had to file a complaint with the Utilities Commission. The service was so bad, I was only with the company for a few days before I switched. On a positive note, if you really like being lied to and getting ripped off, then this is the company for you! ”
June 17th, 2018
Do NOT use if needing elec. Same day
“ I made an initial payment Sat afternoon for my service to start.. told it would take 4-6 hrs. Waited 6 hrs.. Nothing. Next day.. Nothing. Now here it js Monday morning & I am still without electricity. It is currently 88 in my apartment & the sun hasn't even risen yet. Not to mention i have a 6 month old whose bottles I've been taking to my office & Valero to microwave. Definitely would not recommend. Went with thia provider bc of "same day activation" but that is a lie. I would have at least appreciated honesty but to lie is so very unprofessional. Will be calling once they open back up to make complaint. ”
May 28th, 2018
VERY UNSATISFIED CUSTOMER
“ I was satisfied when I called and needed my electricity turned on immeadiately and when they said they could do it today I was beyond happy, the only problem is I feel like I was scammed by this company because I paid for electricity at 2:29pm the guy said an HR and it would be on two hours later I call and the lady says it may take up to one to Six hours depending on oncore electric well it's now 6:15 and I called to get an update and everyone is closed including oncor so someone keeps to tell me if my electricity is going to be on or not I have a 7 yr old daughter and my house was supposed to be ready TODAY now thanks to the electric company I'm sleeping in my car. I pray by God's grace the lights come on tonight because if not when I call Monday I'm cancelling and telling everyone what scam artists you are!! ”
April 2nd, 2016
“ I put 20$ just to see and less the 24 hours it was gone!! Looking for another prepaid service now!! ”
November 4th, 2019
“ This company is deceiving and manipulative. They advertise are rate of 12.1 cent with no additional fees but youll never receive the rate of 12.1 cent. Ive spoken to a number of customer service agents who like to talk to you like youre stupid until you pull out a calculator and show them the numbers dont add up. Theyll place you on a long hold because they dont understand why. During this time theyre trying to come up with an excuse for the false advertisement. They try to say theres an additional TDU delivery charge but their sales agents will tell you all of the charges and fees are bundled into that 12.1 cent. Ive even called and pretend like I was a new customer, asked if there was an additional TDU charge and they will tell you no. My balance has always been over $35 yet I never receive the rate they advertise. If that isnt bad enough if your balance goes under $35 they will really start taking advantage of you. Charge as much as .20 per kWH. If you try to keep you electricity consumption down because of their high rates, they will charge you an additional $1 on top of that rate. This is completely deceiving and false advertisement. If youre ready this youve most likely been scammed by them already and youre not alone. Their sales agents and customer service representatives are trained liars. ”
June 6th, 2019
“ Since the system change my usage has sky rocketed and when I called to inquire I was met with an I don't care attitude I've been with Payless power for years and have never had my usage so high im looking for another provider now ”
January 20th, 2018
Not What They Advertise, AT ALL!
“ To make a long story short, they charged me double the amount I expected to pay. I only used about 800kw for the first month and since I never kept my balance at $35 or higher they feel its okay to charge for that. Isnt that absolutely ridiculous?! Anyway, it might be okay with other customers but to me it was unnecessary to keep putting money into my account to keep it at $35 or more in order to supposedly pay 20% less than their competitors. I highly doubt it. ”
January 12th, 2018
NEW UPGRADE IS HORRIBLE
“ As I am trying to pay my bill, your crappy new system cant not "find" my account with the account number I provide that you text me with everyday. Also can not find my account with my phone number, that I used to set up the account. I need to pay to avoid disconnect but NO OFFICE IS OPEN until tomorrow? What kind of company has such limited customer service hours? SWITCHING RIGHT AWAY. ”
November 19th, 2017
RUN RUN RUN RUN away from PAYLESS POWER
“ Avoid this company is possible! Their customer service is HORRIBLE. I've never had a representative make me feel so low about not being about to pay a $25 reconnection fee for my services. VANESSA was rude and very disrespectful, after speaking with her I will be moving my services to another company that doesn't treat that customers like trash. ”
June 3rd, 2017
“ Renter moved and didn't pay. They put a Switch Hold on my property and so far have refused to remove it even after they have been notified the property owner is now in control of the property. They have called me and sent me emails wanting me to sign up for electric power with them and I have refused. A complaint to the BBB will be made next week. ”
January 21st, 2017
“ I have been on and off with this company for about 3 years now. The only reason i keep going back to them is it it so cheap to start up i think like 25.00 dollars. But it seems like i put money on the light every week. I have a 2 bedroom apt, not very big at all, but yet i spend anywhere from $6.00-$8.00 A DAY. That is ridiculous, i added up what i spend a month and it is around 300.00 350.00 a month, that is so crazy. I hate this company and cant wait until i can find a electric company that does not rip me off everyday. ”
July 26th, 2015
Time to switch providers......
“ I have used this prepaid electric provider for more than a year and up until today they were okay, but now I saw how they really do business and I disagree. Time to change providers!!! I received a text this morning, like I do every morning, only this time it said my account was -1.53 and I should make a payment to avoid disconnection. Okay, I was at work and had to wait til I was able to take a lunch before I could make a payment. I was able to take my lunch at 230 pm which is when I made my payment, but apparently they had already shut my service off. So now half of my payment has to go to an unnecessary reconnect fee. I completely disagree with not giving people (especially those of us stuck at work) at least until close of business to bring their account current. That to me is a complete rip off. ”
July 24th, 2015
Was okay to start. Got daily reports on how manu KWH's we used, that was good. Then they started 'Guess-timating" and no more daily reports to our cell phone. Next thing we know, no matter how much stuff we turn off, no matter how warm we run the A/C, turn off lights, turn off comps and t.v.'s, same thing everyday. Next thing we know, up to 600 dollars a month in electricity, but getting calls weekly that we are about to be shut off.
Ask what happened to our daily KWH reports, they put a switch hold on us, even though we were paid well in advance (They do not want to ever lety you off the hook...they put a switch hold on you for pre-paid electricity? This HAS to be illegal!)
A nightmare to get rid of them and get with another company.
NEVER sign up with these absolute, unscrupulous criminals. They make the criminals at ComCast look like a reputable company!!! ”
June 15th, 2015
Horrible customer service screwed me out of my money
“ This company is horrible!!!!!!!!!!!! I've been charged daily for my electricity, but all of a sudden 31$ was taken from my account saying my meter wasn't working, and those were estimates. First of all I was told there are no estimates with this company. Second nobody is at the house and lights stay off and ac at 78 how could my bill be more than 4-8$ a day. Third the girl I spoke with was rude spoke over me would not let me get a word in, and kept talking about crap I wasn't inquiring about. I'm highly upset and am considering switching companies. This is not worth the trouble and hassle to deal with. I just want my account fixed and my money back on my account. I'm getting overcharged and screwed by these bastards. ”
October 24th, 2014
Biggest ripoff ever!!!!!!
“ Seems like a good idea at first and that u will save money but in reality u will be facing power shutoffs weekly with massive disconnect & reconnect fees. We ended up paying weekly what we used to pay monthly. Trying to dump them for another company is a nightmare as well. Do yourself a favor and stay far, far away from this money pit that preys on the poor. ”
August 18th, 2014
Thieves & Fraudulent
“ DO NOT- DO NOT- DO NOT GET THEIR SERVICE. THIS IS FRAUD AND I AM REALLY SURPRISED HOW THIS COMPANY IS STILL EVEN IN THE MARKET!!! I AM WRITING IN CAPITAL LETTERS TO SHOW JUST HOW RED MAD I AM RIGHT NOW. I'VE BEEN W THEM FOR TWO MONTHS ONLY BUT I HAVE PAID OVER $300. I JST BOUGHT A TV AND TURNED IT ON TO INSTALL IT, I GOT CHARGED $7 THE NXT DAY FOR LEAVING MY TV ON FOR 30min. I FINALLY TOLD THEM THAT I WAS SWITCHING SERVICES AND SUDDENLY A $60 HIDDEN FEE APPEARED. THIS IS MY FIRST TIME EVER WRITING A NEGATIVE REVIEW, THEY REALLY KNOW HOW TO WORK YOUR LAST NERVE! THEY'RE A FRAUD AND I'M SURPRISED THAT BBB IS ALLOWING THEM IN THEIR CIRCLE. $@%* YOU!!!! ”
August 6th, 2014
Sucks don't get it
“ I thought this would be good for me since I live alone, I'm BARELY at home, they talk to you like you are making the right decision by switching to them & blah blah, well ive been with them for maybe 3 weeks now & have spent $150 on PREPAID lights wth when I had regular lights I was just paying 100 I'm turning off service TODAY, I'm fed up, I pay 40 dollars on lights they send a txt saying your balance is 25 critically low that was YESTERDAY, today I'm at $4.00. I'm tired they suck Do NOT COME TO THIS COMPANY ”
June 10th, 2014
most exploitative electric experience ever
“ Do not use this company!! The are simply robbing people!!! I can't wait for the class action lawsuit!! I'll be first in line. Shame on them!!!!! ”
April 26th, 2014
Huge rip off!
“ I don't even know where to begin. Being a young person that I am, not having enough money to put down a hefty deposit with other electric company's I stupidly fell for pay less power. Me and my girlfriend are not home most of the time on weekdays because we both work. After we get off work we grab something to eat (NOT COOK) watch tv for maybe 3 house on a ENERGY STAR LCD tv and go to bed. And on the weekends we are usually out of the house enjoying our days off together. We have been doing laundry at my moms house and we cook maybe 3 times our of the week. Yes there was a cold front in our area and yes I did turn on the heater to 70.On our first few bills they charged us $5.95-7.00. I though huh that's weird I should slow down my energy consumption. And that when things got weird, I understand there was a cold front in the area, I was being charged $10-12 regularly in one day! I was paying over $50 a week in a one bedroom apartment, not doing laundry, barley cooking and barley even home. I had enough with the outrageous charges, for 3 days I decided to unplug everything and not turn on the heater at all. And i was being charged even more! I was angry and confused I called and told them the situation. all the rep told me was that yes my meter readings are odd, he told me to try not turning my heater on. I told him that's what I've been doing for three days I've unplugged everything. All he told me is that I should have my meter checked. One time my daily usage was 99khk in one day. Do you even know how ridiculous that sounds? Not even a two story 4 bedroom house uses that in one day. I had enough, I switched to Direct energy I've been with them for 2 weeks and only used $25 worth of credit IN TWO WEEKS vs $50 a week with payless. On a average work day (me and my gf at work, watching t'v for 3 hours, bed) I spend about $0.90-$2.00 a day. One day a really bad cold front came it was 30F outside our heaters were set on 74, we were home all day watching tv, baked chicken wings and even a cake did SIX loads of laundry and our daily usage for that was was only $4.50. Payless power will rip you off, they provide false meter readings, they will charge you whatever they feel like. If you're thinking of a not deposit, no credit check, prepaid electric plan go with direct energy instead. ”
February 19th, 2014
“ My complete experience w/ Payless. Day one I turned the service on. 25 dollars w/ 25 dollar gift. 50 dollars how nice. Dat 2 revived txt 4.18 used. I was later told this was the amount paid a year before on that date b/c I was charged an extra 5 dollars on a later date since they couldn't get a reading for that day. Day 3 got a txt I used 17.23. I told my friend get bro tha bill was 20 dollars yesterday wtf. He said ok I will make sure to turn EVERYTHING off. Day 4 got a txt saying balance critically low 3.17 remaining 25.42 used. This is the day after we tired everything off. Do I immediately call asking why my bill is so hi never has it been over 5 a day much less 2 or 3. I was told it is "winter" that is "probably" why. I stated are you payin 20 a day for you energy the response was no of course. I submitted a meeter check. I was told this will come at the end of the month. I added another 50 so I wouldn't go negative and only 50 b/c there is a fee if you add less then 40. I then revived a txt sayin my account was "granted protection" thru 12/20/13. It is currently the the 12th of dec. 8 days prior to the 20th. Day 5 I revive a charge of 12.80. Day 6. Today. Critically low 24.90 left in account. Usage was 15.47. Now tell me why it has been less then a week and 100 dollars will b gone by the end of today. Who else can afford a 400 dollar energy bill? Y'all are OUT OF LINE. I've spoken with reps I've asked for the corporate number I was givin an adress to mail too. I asked for a supervisor I was told one will call me back. I'm still waiting. I told the rep since I've already called and nothing had been done. I'm not going to wait till the end of the month payin these prices just to see if the meeter is correct. I was told if I switch I will b charged 25. Well y'all can have y'all 25 back!! I told the rep go ahead and refund ALL the money in my account BACK onto my card y'all can HAVE that 25 back because I will SAVE MORE then 25 within 3 DAYS if I switch my service!!! I'm still waiting on the call back y'all need to be reported to some kind of agency and I am going to find out wich agency to contact. I WANT MY M***ER F***ING MONEY BACK! ”
December 12th, 2013
Don't Do It--They Inflate Their Numbers!
I signed up with Payless Power just to get my electric on quickly in rent house. They were quick with that, but the billing is SO INFLATED. I called customer service after three days because my bill was running quadruple what it should be (I wasn't even moved in yet.) The customer service agent (Marissa) had no skills and gave me canned responses. I explained the situation again and she told me that Oncor showed last year it was running 24 kwh, but they were charging me 84+ kwh! She said it would start evening out as they got true readings from Oncor. (So right there she admitted it was overestimated!) I asked about a credit for the over-inflation. She said I would get that. Well that hasn't happened either. Rather, my daily readings are all over the place and I am remaining pretty steady in electric usage (appliances still not moved to house yet.) Today, I get a text that I used 139 kwh yesterday!!!! Really????? PLEASE, PLEASE, PLEASE....sign up with a REAL electric company. That's what I'm going to do. Oh, and look at the following...they are charging more than their proposed 11.9 cents per kwh and their .50cents...do the math!
27-Nov8310.80.124No appliances - thermostat 55 degrees
28-Nov8611.150.124No appliances - thermostat 55 degrees
29-Nov638.320.124Called Cust Svc - said Oncor had history of 24 KWH for last year on this date
No appliances - thermostat 55 degrees
30-Nov408.490.1991st night in house - thermostat 62 degrees
1-Dec294.130.125No appliances - thermostat 68 degrees
2-Dec537.090.124No appliances - xmas tree at night - thermostat 69 degrees
3-Dec506.720.124No appliances - xmas tree at night - thermostat 69 degrees
Used oven for 5 minutes
4-Dec537.090.12470 degrees outside and no appliances used
5-Dec364.990.12430's and sleet/small heater used -no appliances - themostat 68 degrees
6-Dec13917.70.12420's/small heater - no appliances- thermostat 68 degrees
Marissa - said these readings were estimates it should start stabling out over next two weeks. I asked about
credit for being billed quadruple what I should be and she said I would receive
credit on my account. She was quickly wanting to get off of the phone.
Rate should be 11.9 per kwh plus .50/day
December 7th, 2013
“ dont use this company ”
December 5th, 2013
scam-Messing w/ my son-always try t o disconnect for additional $25 dollar reconnect. A ll messed up-not reputable & rude as well as an unprofessional nightmare. NO.SUX!!!!!!!!!!!!!!!!!!!!
August 3rd, 2013
This company is B.S.
“ They do not have good customer service at all. They charge you to make a payment over the phone and online. Never Ever Again. ”
June 26th, 2013
WORST ELECTRIC COMPANY EVER!!!!
“ I tried to make a few payments over ?the phone only to be told I had insufficient funds....so I hung up with them and called my bank and on three different occasions money was taken out of my account and it said payless power plain as day but they swear ?the never received a payment from me even when I faxed them my bank statement! Bottom line...this company steals money out of peoples account and they will give you ?the run around until you just leave ?the company. ?the managers name is ray honeycutt but even that name sounds fake AVOID THIS SCAM COMPANY AT ALL COST!!! ”
March 3rd, 2013
“ Everytime I try to make a payment, their automated system, or online services reject my card. Plenty of my money in my account, seems if they reject my card untill my services are cut off, so i have to pay a rediculous reconnection fee, THEY ARE THEIFS!!!! LOVE STEALING YOUR MONEY! ”
June 27th, 2012