Paying too much
“ Paying too much for electric ”
July 11th, 2018
Terms & Rates not as quoted. Website portal only for payments NO INFO
At first, thought Payless would be great. Was receiving daily texts of $$ charged and KWH charged.
New website rollout, since daily texts no longer include $$ spent, just total kwh and your balance remaining.
Trying to camouflage what you are actually being charged that day, without customer's calculation.
Continually told, great new stuff on website.... available soon.
Told today "it was decided" by Payless Power to not provide customers with daily $$ charged, as this will soon be available on website. The only thing available on new site other than ways to pay/fund your account, is monthly billing statement. You cannot lookup any billing/usage history in real time, need to review your texts or wait til monthly statement in mail, or online. Hell, you cannot even look up what your rate or average is. Being charged daily and getting hit with 558kw charge, with no idea what your rate is means you cannot calculate what came out of our account without seeking out prior day's "balance remaining" and deducting manually. Great way to hide rates & $$$ under guise of customer improvement. It has been decided by me to shop elsewhere
for power. Quoted rate 8.6 continually charged 11.6 /kwh Hard to detect until your monthly bill, or if you gather your texts & calculator ”
January 19th, 2018
Just Got This And Already Over it.
“ I just signed up for this bc I needed service ASAP. I was just charged over $7 on my first day. That is crazy I live in a 600 Sq Ft apartment alone. I'm adamant on not using lights when the sun is out and keep my AC at 68 degrees. They also advertised $100 credit to new customers, which I did not receive. I wish I had done more research before signing up. I will be switching asap. ”
January 14th, 2018
“ i have been paying about $30 a week for the past 2 months which i understand because we do use about 40-50kw a day my husbands check got shorted $300 last week so my account went negative $0.37 i went and put $3 on it just to make sure it didn't get disconnected since my dad was calling to put some money on it in 30 minuets he called and someone told him my account was negative $45!!! and the lowest amount they could except was $30 my electric DID NOT GET CUT OFF YET..... and my account was NOT negative $45 i checked online it said negative $0.37 and the texts i get said the same thing!! i also called myself after he told me and the lady i talked to said it wasn't negative $45 it was negative $0.37 and then a payment of $3.00 posted bringing my balance to $2.63 and then a payment(that my dad made) of $30 posted she said she reviewed my account and the notes from the call didn't show they informed him to pay $30 so shes doing a call review my dad is VERY upset with me he was only going to put $10 seeing how my husband gets paid Friday and its Wednesday... ”
August 12th, 2015
“ I have called a couple of times with regards to what I know are inaccurate meter charges. I had questions before the calls. However they charged me for usage of five dollars or more on days when I was either not there at all...or there with lights off and the were thermostat on 77...Then when you finally do call you get placed on hold for an eternity. Then you are told "oh the system is running slow and we can't download your info,and/or a supervisor will call you back which has yet to happen. I will call again and if I get no response take my business elsewhere. It's clearly not valued here ”
April 12th, 2015
A company of thieves
“ Tried their service on a temporary sublet. Immediately noticed the smart methods of stealing your available credit. Rates per kilowatt are as high as $2.85 cents. That's per 1 kilowatt. Just another immoral American thief. ”
November 30th, 2018
Ok if temporary
“ Needed service temporarily so figured prepaid was the way to go. I paid $40 a week although I was rarely home. Great idea but too expensive. ”
September 30th, 2018
“ Went with payless power when i moved be cause i was needing lights on asap first couple days were $2.02, and max $4 than all of a sudden got hit with a $9 charge for one day of power. me and my boyfriend are hardly home and haven't used the washer dryer dishwasher etc i red the reviews before i got payless power and i should have listened. $9 a day for a couple is crazy i used to live in a 2 story house with 4 people and we averaged about $5 to $6 a day and that was in the summer. Will be switching companies asap ”
February 8th, 2016
Worse power company ever
“ I thought they had reasonable rates when I started service with them.After the first months the rates started going up till I was paying 20 dollars a day for two people.They will cut you off quickly to get an additional 25 dollars.I think we were better off before deregulation.This company is bait and switch.If you need electricity dont get with this company. ”
June 29th, 2019
“ This was the most expensive electric company I found in Texas. Rates are too high. I was paying about 100 a month. I had to find another provider asap. I switched and I am very happy now. ”
November 30th, 2017
Was Great! Until they were acquired by another company...
We decided to go with prepaid power because we (me & my roomate) don't have enough money to pay the big bills we used to get with TXU energy. All year long 2017- the rates were great. Electricity was cheap, until recently after Hurricane Harvey.... they updated their payment system & now their service is ridiculous. They "OFFER A DEFERRED PAYMENT PLAN" - they want you to owe them money, doesnt make sense. It does make sense though for the company to put you in their pocket like that, they are raising rates and diminsh your account balance so fast that you go negative and then they allow you to run up negative $100+ and start texting you to get on their "DEFERRED PAYMENT PLAN".
What they've done may not be unethical but it is most definitely irritating, a business does have the right to change its service prices however it is no longer beneficial to use them as a electricity provider. Without getting angry and really speaking my mind, I am writing this review to let everyone know they are not worth trying and will eat your money so fast that it doesnt even make sense. I have three bedroom house and every week, were having to put money on the account.
I conserve energy and still lose it all. This review was written by me, allen. I ask all of you to feel free to shoot me a email at firstname.lastname@example.org before signing up with them so I can tell you how bad they are. I dont want to make a fool of myself by getting angry so I'll just let you all know not go with payless power aka paypwr.com
BIGGEST RIP OFF, SCAM, & HORRIBLE SERVICE
DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT ”
January 3rd, 2018