“ I was a Discount Power customer that was taken over by PennyWise. I received an email detailing the online registration process on 11-14-18. I go and register and the account number is invalid. I try again thinking the transition was not complete, but again, no dice. I then succumb to calling. Going through the automated messages, account isn't valid. Use social security to verify my account, SS # isn't recognized. After finally getting to a customer service rep 10 pages latere, who was very courteous and polite, he was able to verify that the account number had the wrong suffix attached. How does the account number get changed after transition is complete? Low and behold, an email sent 12-6-18 had the correct account number. ”
The plan I am on requires automatic payment. They send you an email saying that your account will be debited on the due date. However, they actually clear the payment at least two business days EARLIER (4 actual days in this particular case) than the date they say they will debit your account. If you don't have enough money in the account on that day, this will result in a returned payment, a late fee, and an immediate disconnect notice mailer (which is another fee), and they remove you from autodraft (which the account requires). I found out that the payment hadn't gone through 7 days later via snail mail disconnect notice and paid it online. The fees were not assessed until the next billing cycle, and multiple disconnect notices were mailed. We've only been charged for a single disconnect notice so far, but two were mailed- we'll have to watch our next bill.
When I talked to customer service, they removed the fees in question (after an extended hold) but in *their* system it says that the payment was processed on the due date, not earlier. So Pennywise is hanging their customer service reps out to dry with irate customers. FWIW, the account rep handled the situation well, but it is out of their hands. ”
“ Bait and Switch company. They had me on a low rate plan and when it expired they put me on a month to month plan at 16 cents per kwh and I received no notice. To make matters worse, they said I was on average billing which I never signed up for and never had as my billing was continuously up and down based on usage. When I went to another company they said I owed almost another $1000 on top of my bill drawn against my "average balance" in April which I never used. After multiple calls and no resolution, I had to resign myself to the fact they are a fraudulent and shady company. Please don't use this company if you are thinking of doing so. There are better options out there. ”
While I like to make sure my payments are done on time and not being late I have REALLY struggled in getting that completed in calling Pennywise Power today. I set up an auto bill pay (which I struggled getting done) at the beginning of the year in January or so. Now that I have been making the payments on the 7th of every month (which is pay day so I always have money that day which is why I set it like that) I always have a balance forward on my account causing my bill to constantly show a bill of over $200 when in reality only $100 are due.
That aside I got charged by Pennywise power for 2 charges of $120 and change in one month which was due to a "System Mistake" so this caused the auto bill pay to charge me over $200 one month for 2 months of service which by the way left me with hardly any food and gas to get to work. I walked most of that month due to this. (What a work out though)
After speaking to a rep and a supervisor I learned that with this auto bill pay I am in is causing my bill to show a balance forward due to a bill that was supposed to be due a month and a half ago. which is why im always showing a high bill. This to me is unsatisfactory as I like to make monthly payments and this company is not withdrawing my payments on time.
I really cant wait until my contract is over but thank GOD it is only 2 months from now. I would not recommend this company to any of my friends or family members. Good prices Bad BAd BAD billing methods and customer service satisfaction. ”
My initial price was good. I thought I had signed up for a plan that gave a 45 dollar credit each month if I used below a certain amount of electricity. I might have read that wrong, because turns out they were deducting that from the hefty deposit they require. Near the end of my subscription they did try to do a bait and switch on my account, to switch me onto a plan that charges a lot more, but they do send you a notice, and give you plenty of time to switch to another electricity provider. Despite this my electric bill was about the same as it was at my last residence, and I have a bigger apartment too.
But really, it's a company like any other. They all try to take advantage of you, so it's not surprising when they change price plans. You just need to be aware that this might occur.
On a side note, the online system is difficult to use.
I choose one of the plan for 12 months and it was written under need the plan that you will get 50$ bill credit. Unfortunately i never received this credit and i called to customer service and dispute this problem. Unfortunately they again told me to wait for one or more billing cycles.
“ I had a seven month contract with Pennywise Power (Wise Buy 7). Instead of notifying me that my contract was about to expire (as required by contract), Pennywise switched me to their much more expensive month-to-month plan. I sent two e-mails to Pennywise Power requesting a refund. Pennywise Power ignored both requests. I've since filed a complaint with the PUC. ”
“ I have been a customer of Pennywise Power for about 7 months. One day recently I woke up to no electricity. I discovered that Pennywise had disconnected my electricity for being less than 2 weeks past the due date. I pay my bills pretty regularly every month and never carry a balance, even on credit cards. Its a difficult task keeping up with the exact dates that everything is due, but I have never not paid my bill within what I would consider a reasonable timeframe. Pennywise disconnected my power for being less than 2 weeks past the due date without warning. I didn't even have a balance from the previous month. I thought this was a mistake, so I called them and asked if this was typical for their company. The customer service rep told me that it was typical for them to do this. My advice is, if you use this company, be careful with your due date. I for one will not be renewing my contract. ”
“ Same experience as others have had. Big rate increase over the summer which I understood but then the rate doesn't decrease once the peak demand period is over. Customer service told me that would have some call and explain why. They never did call. ”
“ I was a content customer with Pennywise power for a period of 8 months paying an average rate of 9.1 cents per kwhr. I was on a month to month plan with them when I got my June bill my rate had skyrocked to 17.5 cents per kwhr. The justification from them was an increase in electrical demand by Texas residents, yet no other electric company on a month to month plan is any higher than 13 cents per kwhr. I got the run around from them when I demanded an explination. Needless to say I dropped them the same day and am moving to another company under a long term contract. AVOID PENNYWISE. ”
I've had PwP for over a year now without much of a problem - until my latest bill. Up thru Feb 2012, I was on their Wise Buy 12 plan - with no problems - and auto-drafting of my bank account. After Feb, I decided to try their Wise Buy Monthly plan - since I was told I couldn't get the price quoted on their website because it was for new customers only - 1st 3 months went pretty well - my montly kWh charge was $.09 - $.095 - nothing too bad. That changed this last bill - the $/kWh shot up to $.165 - a nearly 70% increase.
And, after going back-n-forth with their Customer Service department, they said that "fluctuations" are normal - per market actions. Their own updated Facts Label for the Monthly plan shows a $.075/kWh figure for Energy Usage - mine was $.127/kWh. My prior month for EC was $.056 - so it really jumped!!! ”
“ I was a customer of Pennywise with auto bill pay from Feb 2011 to Aug 2011 before going with another provider. On my last invoice it still said "Do Not Pay - Auto Bill Pay". Pennywise failed to withdraw the charges on Sept 7th 2011 as they should have. In May of 2012 I get a letter from a collection agency demanding payment. Thinking it was a mistake I called both parties and researched my bank records, etc. Found out Pennywise failed to follow their auto pay program procedures and never notified me of the unpaid amount ($213.15). I returned to Pennywise in Oct 2011 and have been with them till now also on auto-pay. They accepted no responsibility for their lack of action. The Service Rep I spoke with talked to her supervisor and they wanted me to pay the full amount, made no apologies, nor would make any concession. ”
For Pennywise - Their plans are reasonable and are locking in if you get a locked in plan.
ALL electric providers screw you if you are on Month to Month. They ALL give teasers and jack the rate. My last one went from fixed to variable (and THEY NEVER TELL YOU WHEN IT IS OVER) and my rate went from 9.2 cent to 11.3 cents when the "advertised rate" was 8.3 cents.
BUYER BEWARE ”
Signed up on a variable plan at 5.3 cents/kwh.
While it does say the rate can go up, nowhere do
the tell you it is just a teaser rate. First
partial month bill and first full month bill were
at approx 5.3 cents. Second full month they jacked
it up to 12 cents. Learned my lesson about
variable rates. ”