We currently recommend electricity plans from Pulse Power, Constellation, Spark Energy, TriEagle Energy and Texans Energy

Billing

(3.2 / 5)

  Make no mistake...they are cheap. I've never had a lower electric bill, but they issue a disconnect TWO DAYS after your bill due date & it's a $10 fee plus a late fee equaling about $20 so don't pay even one day late!!

Lori from North Richland Hills
February 4th, 2016

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Mad Decent Service

(3.2 / 5)

  Pennywise has been a pretty solid retailer for me so far. Bills have been reasonable and I haven't had any major snafus. Overall, I would rate them as mad decent.

David from Houston
June 23rd, 2015

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Pennywise - good for a few months

(3.2 / 5)

  Great introductory Energy Charge rate (0.023/kWh) for 8months then the rate increased by 4x to 0.094/kWh . Had to find a lower rate.
Other factors of Pennywise Power service were fine and comparable to competing electric power service companies.

TomC from Carrollton
July 8th, 2014

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Pennywise Warning for All consumers

(3.4 / 5)

  So i locked in a rate last year, everything is done via email and zero mailing.

When my contract expired my rate went from 9 cents avg to 12.9 cents average. I didn't receive any notice other than an email which was overlooked. Customer service call confirmed their was nothing they would do for me. My month to month bill jumped to double what my contract plan was. I dont take kindly to people screwing you after being a customer for a year. Dont plan to go back either

Jeff from Rockwall
June 17th, 2014

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Terrible Account Management

(3.2 / 5)

  They have limited ways of paying the bill, I ended up paying a late fee because of if.

R. Marcotte from Azle
June 14th, 2014

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Bait and Switch

(3 / 5)

  I signed up a year ago and have been extremely pleased with every aspect of the cost and services provided... until it was time to renew my contract.

In spite of the fact that I can go to the 'Power To Choose' web site and pull up hundreds of plans (including many from Pennywise), they will only allow me to renew from a choice of three (more expensive) plans.

I'm upset for several reasons...

There is absolutely NOTHING in the original "Residential Terms of Service" agreement, the "Your Rights As A Customer" or the Electricity Facts Label documents that indicated that I would only be able to renew from a restricted group of plans of their choosing.

Also, there is NOTHING on the 'Power To Choose' web site that indicates that plans are only available to new subscribers. And there is NOTHING in the Electricity Facts Label documents on the web site today that says that even implies that they are limited to new customers. To me, it seems hugely deceptive to allow providers like Pennywise to have their plans listed on this web site when there are undocumented restrictions such as this.

I realize that I can choose another provider, but I don't think that our regulators set this system up with the intention that consumers would be FORCED to change providers every year to get the best possible rates.

Tony Hanson from Dallas
March 27th, 2014

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"Gotcha"

(3.6 / 5)

  Take care that you dont get stung.
I was satisfied w/them until stung by a huge rate increase in the MTM rate. I manage the electricity for 2 households. As others have stated, there is no mercy or work-around should you get caught in the rate trap.
We used Pennywise from mid July 2011 - mid July 2012. MTM for the first 4 months and the last 3 months + a week. Had the 4 Mo plan pricing for the 5 months sandwiched in between.
Their online historic rate chart (Oncor) and our rates at cut-off date of approx the 9th - 12th of the month following:
Jul '11 -- 7.6 / 4.4 (08/10)
Aug '11 -- 8.0 / 4.5 (09/12)
Sep '11 -- 7.7 / 7.1 (10/11)
Oct '11 -- 7.7 / 6.8 (11/09)
Apr '12 -- 8.5 / 7.3 (05/11)
May '12 -- 8.7 / 7.3 (06/12)
Jun '12 -- 8.8 / 14.6 (07/12)
Jul '12 -- 12.2 / 14.6 (07/18)
I checked the current rate for my account on 06/14. It was 8.8. I failed to check the rate again until reviewing the bill that cut-off on 07/12/12. The rate had soared to 14.6.
If I assume a prevailing rate of 8.4, my household saved $453 during the 6 months from 07/13/11 11/09/11 and 04/12/12 06/12/12 while receiving a low rate on the MTM plan. The 5 weeks 06/12/12 07/18/12, cost us $255 extra. It doesnt take long to wipe out any savings at that pace.

Mary from Carrollton
May 11th, 2013

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"Gotcha"

(3.6 / 5)

  Take care that you dont get stung.
I was satisfied w/them until stung by a huge rate increase in the MTM rate. I manage the electricity for 2 households. As others have stated, there is no mercy or work-around should you get caught in the rate trap.
We used Pennywise from mid July 2011 - mid July 2012. MTM for the first 4 months and the last 3 months + a week. Had the 4 Mo plan pricing for the 5 months sandwiched in between.
Their online historic rate chart (Oncor) and our rates at cut-off date of approx the 9th - 12th of the month following:
Jul '11 -- 7.6 / 4.4 (08/10)
Aug '11 -- 8.0 / 4.5 (09/12)
Sep '11 -- 7.7 / 7.1 (10/11)
Oct '11 -- 7.7 / 6.8 (11/09)
Apr '12 -- 8.5 / 7.3 (05/11)
May '12 -- 8.7 / 7.3 (06/12)
Jun '12 -- 8.8 / 14.6 (07/12)
Jul '12 -- 12.2 / 14.6 (07/18)
I checked the current rate for my account on 06/14. It was 8.8. I failed to check the rate again until reviewing the bill that cut-off on 07/12/12. The rate had soared to 14.6.
If I assume a prevailing rate of 8.4, my household saved $453 during the 6 months from 07/13/11 11/09/11 and 04/12/12 06/12/12 while receiving a low rate on the MTM plan. The 5 weeks 06/12/12 07/18/12, cost us $255 extra. It doesnt take long to wipe out any savings at that pace.

Mary from Carrollton
May 11th, 2013

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Good price

(3.6 / 5)

  Pennywise has been a good solution for me as I always use over 1000/kwh. No billing problems but did have log in problems with their system. Apparently if you have been a customer in the past and then come back you have to use a different email and user name to have online access.

Chris from Houston
February 25th, 2013

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Unfortunately i have to switch...

(3.2 / 5)

  I say unfortunate because i really would prefer to stay with them, but in one month my rate went from .06 to .127. Dont get me wrong, i know how electricity prices work... supply and demand and all that, but when i offered to sign up for the 12 month plan they offered me in exchange for retroactively changing the rate for the one month that it went nuts they refused. I made it clear that i would switch providers unless they fixed the outrageous invoice, they refused. It is surprising to me that they would rather loose a client who had been with them for over two years and never missed a payment or was ever late with a payment rather than fixing one invoice that would have been a different price if i had called a month earlier.

If you are thinking about going with this company, just make sure you never get hit with the month to month rate... otherwise they are really good to work with and it makes me sad that i now have no choice but to go with another provider.

Richard Kinney from Lancaster
July 17th, 2012

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Poor renewal offers

(3.4 / 5)

  I had the Wise Buy 12 plan (fixed 12 month) and was happy with the pricing and the smooth online automatic credit card payment. However, when it came time to renew, they would not offer me the same deal they offer new customers, but instead offered me a renewal rate that was 13% higher (at the 1000 kwh usage level) and without the $50 bill credit offered to new customers. I called customer service and after 20 minutes on hold, they could not offer me anything better, so I have decided to move my business elsewhere. I know Pennywise isn't alone in this practice, but I don't understand the mentality that it is better to gain a new customer than keep an old one that paid bills ontime. Maybe it makes sense if you are trying to scam existing customers by switching them to a variable plan and hoping they don't notice. Or maybe enough customers are too busy to bother shopping around and just renew at the higher renewal rates without complaining? Oh well.

Robert from Lake Jackson
May 31st, 2012

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Average

(3.1 / 5)

  nothing great nothing horrible

Anonymous
September 30th, 2011

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No problems here

(3.3 / 5)

  I locked in earlier this year for a 1 year rate. It has been that rate all year long so far. The rate was among the lower of the 12 month rates when I was shopping. They auto-debit each month for the amount that they say they will and I don't have to do a thing. No need for customer service since I haven't had any problems.

Dee DoubleYoo from Plano
September 29th, 2011

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