Great electric prepaid co. Changing new texting does not work go back to old
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I have been with pogo a year loved it an still do except for their new customer service. When I first signed up I could go into my account pay my bill or get a barcode instantly an pay. Now they have changed the way I get a text an I can't directly go into my acct. I have tried to get barcode an they never come up on my phone. I have called them several times an it's a big problem getting thru but when I do I try to explain this new way don't work I hate it. They used to make it easy to pay or chat now chat u still can't get anyone all I get is sorry can't help u with that. So I'm hoping that they go back to correct way of contacting an paying bills. Other than that I love pogo bills are cheapest just can't pay bill any way but calling them an being put on hold forever. I would recommend them highly if they weren't changing the service |
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| Likely to recommend |
—
Roberta
from
Tyler, TX
on
August 20th, 2020
Refund
| I had to cancel my order after one day which left a balance of 83.00 dollars haven't receive my refund it's been over ten days, I have spoken to 4 different agents and a supervisor. I was told my money would be posted within 24 to 48hrs still no money again the run around. I called again today what a coincidence the manager and supervisor can't talk. They have on there website refund in 10 days obviously that's a lie and the folks I been talking to are liers too. Could someone tell me who I can talk to to get my money they had no problem taking it. This has been a awful experience and I wouldn't recommend this place to anyone. | |||
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| Likely to recommend |
—
Alicia
from
Grand Prairie, TX
on
July 16th, 2020
Too damn high
| This company sometimes take 10$ a day. I know Im not using that much energy I dont recommend this company to my worst enemy I will be switching here soon | |||
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| Likely to recommend |
—
Dissatisfied Customer
from
Dallas, TX
on
February 11th, 2020
Way too high
| I thought this was a good company. Yes, they can turn your lights on within a few hours, but the price is ridiculous. My average daily cost was 7.00! I do not recommend this company. | |||
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| Account Management | |
| Likely to recommend |
—
Ann
from
Westworth Village, TX
on
January 8th, 2020
Pogo
| It's great company | |||
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| Likely to recommend |
—
Pogo
from
Corpus Christi, TX
on
November 23rd, 2019
Just pay the deposit for a real electric company
| This prepaid electric company is a rip off. You basically pay for your electricity twice. Pogo charge a fee for their service then charge you again for the actual electricity you use. In the end you will pay way more. I don't know how they have all these positive reviews but they have to be fake. | |||
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| Order Experience | |
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| Account Management | |
| Likely to recommend |
—
Natasha
from
Lancaster, TX
on
November 7th, 2019
Beware do not use!!
| Started out good for 4-5 days and has steadily gotten higher and higher very seldom home always at work, only thing plugged in is a lamp and refrigerator turned main breaker off for 2 days and still said I was using almost 300 kWh no way in hell this company is a joke they must have paid for the 5 star reviews | |||
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| Order Experience | |
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| Likely to recommend |
—
J Brown
from
Lufkin, TX
on
August 25th, 2019
Pogo Energy
| Nice to find a Green energy electricity company. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
SAY
from
Houston, TX
on
August 22nd, 2019
Not worth doing business with this company
| Customer service was horrible. I called to simply get more information about energy plans and the agent was being really rude. I asked to be transferred to someone in charge and the agent hung up on me. I called a few times and was unable to get the help I needed. Dont waste your time. | |||
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| Order Experience | |
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| Likely to recommend |
—
J
from
Killeen, TX
on
August 20th, 2019
Cheated
| Started an account with pogo on the 7th of may never moved into the apartment cancelled electricity on the 7th. Had paid 30 dollars and was told I would be reimbursed the 30 dollars in 10 days. Just received my refund and it was 5.94. What a rip off. I will never use them or recommend them. | |||
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| Likely to recommend |
—
Maisie Miller
from
Wichita Falls, TX
on
May 24th, 2019
Reviews Overview
The best review categories for Pogo Energy are their customer service, rated at 3.8 out of 5, and the order experience, rated at 3.7 of 5.
The best review categories for Pogo Energy are their customer service, rated at 3.8 out of 5, and the order experience, rated at 3.7 of 5.
3.5 / 5
Overall
3.4 / 5
Price, Plans and Promotions
3.7 / 5
Order Experience
3.8 / 5
Customer Service
3.3 / 5
Billing and Account Management
3.3 / 5
Likely to Recommend
Recommended Electricity Plans
Popular Plan
12 Month Bill Credit
GridEdge 12
6.1¢ / kwh
at 1,000 kWh per bill
$113
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
6.1¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$15 per month remaining
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Great Value
12 Month Bill Credit
12 Month Usage Bill Credit
8.9¢ / kwh
at 1,000 kWh per bill
$109
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
8.9¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Big Bill Credits
12 Month Bill Credit
Gexa Saver Deluxe 12
5.6¢ / kwh
at 1,000 kWh per bill
$114
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
5.6¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Support Charities
12 Month Tiered Rate
Maxx Saver 12
6.1¢ / kwh
at 1,000 kWh per bill
$113
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
6.1¢ / kwh @ 1,000 kwh
Rate Type:
Tiered Rate
Term Length:
12 months
Early Termination Fee:
$20 per month remaining
Monthly Recurring Charge:
$0.00
Important Documents:
Info
