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Kendrea Blanchard

(5 / 5)

  I love Pogo!!!

Kendrea Blanchard from 76132
January 24th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions


Pogo Energy Customer Reviews

The best review categories for Pogo Energy are their plans and pricing, rated at 5.0 out of 5, and the order experience, rated at 5.0 of 5.

Pogo Energy Rating

Texas Electricity Ratings Score:


( 3.8 / 5 )
See how ratings work
All Providers Ranked From High To Low

Rating Summary:

Plans & Products -
Complaint Resolution -
Community Outreach -
Innovation -
Rewards -
Market Perception -

Legend:

- Among the Best
- Better than Most
- About Average
- The Rest
- Data Unavailable

Plans & Products

We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.

Complaint Resolution

Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.

Community Outreach

Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.

Innovation

Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)

Rewards

Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.

Market Perception

Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.

Pogo Energy Electricity Plans

Plan Company
Rating
Length Price House Size
(usage)
100% Clean Energy Plan
This is a Pre-Paid plan
Minimum Upfront Payment: $20
First 5 Days Free
You will not be charged for your first five days of usage!
month to month

/ kWh
@ 1,000 kWh / month
EFL - more info


6 Reviews for Pogo Energy


Kendrea Blanchard

(5 / 5)

  I love Pogo!!!

Kendrea Blanchard from Fort Worth
January 24th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

pogo energy

(5 / 5)

  Best easy and go electricity. Conveniently pay as you go. Great way to save

lsandles from Houston
January 21st, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Awesome

(5 / 5)

  Great love it

Pogo rocks from Killeen
January 19th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

The encredible pogo energy service!!!

(5 / 5)

  My experience with pogo energy is AWESOME!!!!

Pogo energy from Victoria
January 18th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great and affordable

(5 / 5)

  You can put money down as much as you want

Deborah from Temple
January 17th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Loving this company

(5 / 5)

  I've had nothing but a excellent experience rates communication skills customer service every aspect you guys cover with excellence im never leaving

Darius Herndon from Dallas
January 17th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Updated: 02-18-2019
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