All 2 Star Reviews

3 Customer Reviews Written Overall


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Refund
I had to cancel my order after one day which left a balance of 83.00 dollars haven't receive my refund it's been over ten days, I have spoken to 4 different agents and a supervisor. I was told my money would be posted within 24 to 48hrs still no money again the run around. I called again today what a coincidence the manager and supervisor can't talk. They have on there website refund in 10 days obviously that's a lie and the folks I been talking to are liers too. Could someone tell me who I can talk to to get my money they had no problem taking it. This has been a awful experience and I wouldn't recommend this place to anyone.
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Alicia from Grand Prairie, TX on July 16th, 2020
Just pay the deposit for a real electric company
This prepaid electric company is a rip off. You basically pay for your electricity twice. Pogo charge a fee for their service then charge you again for the actual electricity you use. In the end you will pay way more. I don't know how they have all these positive reviews but they have to be fake.
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Natasha from Lancaster, TX on November 7th, 2019
A Price Gauging Scam
I was so grateful for the chance to receive electricity with poor credit. Your customer care team is FANTASTIC! So kind-hearted and welll-informed. I am in the process of rebuilding, and it began great.. w/ just a $20 deposit I was off and enjoying the rates. BUT then out of NOWHERE the price went up and up and up and up.. it is just myself and my 6 yr old. We live very modestly... No television, no electronics .. except charging his tablet.. I didnt even wash clothes as the price climbed with each daily text. We stayed in the dark as the price climbed each day.. and just the refrigerator plugged in for food. WHAT A NIGHTMARE!!!

THANK GOD a family member blessed us with a deposit for Direct Energy. Direct Energy offered a special deposit price and I RAN FROM YOUR SERVICES as quickly as I could. My heartbreaks for people unable to get from under your web of price gauging. I am sure in the next few years the government will eventually shut down operations like yours.

May God have mercy on your company owners that take advantage of people in difficult financial situations using a service like electricity as bait.
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Elle Brown from Katy, TX on March 15th, 2019


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