We currently recommend electricity plans from Constellation, Champion Energy Services and TriEagle Energy

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(1 / 5)

  I didnt give this review when it was sent because I had just started & had no experience with it yet. Now, after months with it, I am so disappointed in Power Express. It is the most expensive company weve been with! The $85 per month off each month has not happened as promised. I wouldnt recommend this company to anyone.

Elta Rice from Spring
November 5th, 2018

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Poor customer service

(1 / 5)

  Im still waiting to be able to access my account despite signing up almost 3 months ago.

BetsyRoss from Houston
July 11th, 2018

We're sorry to hear you're having a hard time with accessing your account we'd love to assist you please give me call at 877-400-0232 ask for Asia.

Power Express Responds July 20th, 2018
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Awful

(1 / 5)

  We opened an account and ordered service three days before we moved into our new condo. They never hooked up service and our power was cut off on a Saturday morning. Called customer service and received a recording that the office was closed until Monday. We immediately called TXU and had service within a half hour. They are more expensive but we learned the valuable lesson that you get what you pay for.

Steve from Lake Dallas
April 28th, 2018

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service.

Power Express Responds May 1st, 2018
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BILLING

(1.8 / 5)

  Why do I have to pay a $5 surcharge because I do not allow you access to my Bank Account???
The day I received my email bill I immediately to go to my bank account the same day and did an electronic transfer. Why am I paying a surcharge when I transfer your money within 24 hours of receiving your bill?.

BILLING from Sugar Land
February 12th, 2018

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Bad experience

(1 / 5)

  I found it very difficult to sign up for new service. After filling out their forms and getting an e-mail saying I was all set up I later got a phone call saying they needed me to also send them a picture ID to confirm I was who I said I was. I told them that would take some effort on my part since I would need to go somewhere to get that done & they said 'too bad'. I cancelled my order!

Lee Schnell from Hitchcock
December 7th, 2017

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service.

Power Express Responds May 3rd, 2018
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Unhappy with customer service

(1 / 5)

  I was told to email and fax documents over and over only to be informed they would not be sufficient. The last customer service representative I spoke to was very rude. She said to me, "I was just unhappy because I did not get approved for a deposit waiver". My husband does receive Medicare and is 66 years old. I would have been able to make the deposit in two payments. But the rudeness was unacceptable! I signed up with another company whose representatives knew how to treat their customers and I did not have to make any deposit because they offer complete waivers. I would not recommend ANYONE to your company!

Sherry from Mansfield
July 31st, 2017

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Reaching Someone Live

(1.6 / 5)

  Hello,

We tried to confirm our online order request by calling this morning. Specifically we wanted to know how quickly we could get service activated. After 19 minutes of listening to your on-hold music I hung up. Poor customer service if you don't have enough people to answer phone calls from new prospective customers.

Matt McDonald from Flower Mound
July 24th, 2017

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