“ I didnt give this review when it was sent because I had just started & had no experience with it yet. Now, after months with it, I am so disappointed in Power Express. It is the most expensive company weve been with! The $85 per month off each month has not happened as promised. I wouldnt recommend this company to anyone. ”
“ Im still waiting to be able to access my account despite signing up almost 3 months ago. ”
“ We opened an account and ordered service three days before we moved into our new condo. They never hooked up service and our power was cut off on a Saturday morning. Called customer service and received a recording that the office was closed until Monday. We immediately called TXU and had service within a half hour. They are more expensive but we learned the valuable lesson that you get what you pay for. ”
Why do I have to pay a $5 surcharge because I do not allow you access to my Bank Account???
The day I received my email bill I immediately to go to my bank account the same day and did an electronic transfer. Why am I paying a surcharge when I transfer your money within 24 hours of receiving your bill?. ”
“ I found it very difficult to sign up for new service. After filling out their forms and getting an e-mail saying I was all set up I later got a phone call saying they needed me to also send them a picture ID to confirm I was who I said I was. I told them that would take some effort on my part since I would need to go somewhere to get that done & they said 'too bad'. I cancelled my order! ”
“ I was told to email and fax documents over and over only to be informed they would not be sufficient. The last customer service representative I spoke to was very rude. She said to me, "I was just unhappy because I did not get approved for a deposit waiver". My husband does receive Medicare and is 66 years old. I would have been able to make the deposit in two payments. But the rudeness was unacceptable! I signed up with another company whose representatives knew how to treat their customers and I did not have to make any deposit because they offer complete waivers. I would not recommend ANYONE to your company! ”
We tried to confirm our online order request by calling this morning. Specifically we wanted to know how quickly we could get service activated. After 19 minutes of listening to your on-hold music I hung up. Poor customer service if you don't have enough people to answer phone calls from new prospective customers. ”