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“
For our particular situation, Power Express came out on top when using texaspowerguide.com. Signed up via Power To Choose. Online sign-up relatively easy, but had to call customer service to get a couple of questions answered.... customer rep polite but terse. Got confirmation email quickly after signup saying "You're all set". But a bit later (while we were out signing up other utilities) received another email from customer service that they could not confirm my identity and needed a picture ID. and a while later (still away from email) received 2 other emails one saying problem solved and the other saying that since I had not responded they were "closing the ticket". Sent a picture of drivers license and tried to call customer service to ascertain what was what, but they are closed after 6PM and on weekends.
With all the confusion, we will have to wait and see if we really did get signed up with Power Express at our new address. ”
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“ It was great ”
“ I have only had Power express for a couple of months but we are happy with the service, the plan and the price. It's so nice to have a choice. ”
“ No hold time.. It freaked me out how fast they picked up the call. Here I was waiting for the elevator music but nope. A great well spoken agent that answered all my questions! ”
“ Im hoping the price is what it says it will be. After chatting with Crista yesterday she assured me that their monthly estimate quotes on their page are very accurate which prompted me to switch to Power Express. I really hope it is because I am tired of paying $400 a month with CPL. ”
“ Every time I call power express each rep is professional, courteous and resolves my issue. No passing the buck. ”
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My husband and I have been using Truecost.com for years. We regularly shop our rates to make sure we are saving the most money on our electricity. I would say that by far Power-Express has been the easiest supplier we have chosen yet! We will not have power turned on at our new home until next week however, we anticipate that it will be as seamless of a process as signing up has.
”
“ My start up service was quick and easy all white receiving excellent customer service! I highly recommend Power Express to those who need electricity! ”
“ Switched for better rate ”
“ Great prices, easy transfer! ”
“ They lived up to there promises. $80 off my bill . This is great saveings. ”
“ I have really appreciated the customer service at Power Express and the help that they provide. They are courteous and friendly. I find them willing to meet prices if you find a better rate but usually they are lower. ”
“ We have been with Power Express for 2 months and thus far our electric bill is 1/2 of our bill with another company for the same time period last year. Easy to make the switch and electronic payment is awesome. ”
“ I went on power to choose to pick a new plan and found power express. Right away I was contacted by somebody asking how they could help. In a few short minutes someone helped me choose the right plan for my family and I enrolled without any issues! ”
“ Definitely pleased with switching to this electric power provider. The actual switch was seamless, my electric bill is about half what I have been paying over the last three months, and I find that paying online is quite convenient. ”
“ LIT AF ”
“ I love Power Express because it is hassle-free and saves me money. The service and value could not be better. ”
“ I have had Power Express at my new address for a few months now and everything seems fine. I am enjoying a lower bill and the website is very user friendly. It is easy to access my account and pay my bill. ”
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I am very pleased with the instantaneous responses we get to any question.
Great job keep on keeping on ”
“ My neighbor referred me to your company after we compared our bills. Your company is going to save me so much money each month and that is amazing. But your customer service is beyond awesome. I was in customer service for almost 35 years and I thought it just didn't exist any more. Asia was so professional and helpful and explained everything in great detail. I could not be happier to be doing business with you. PLEASE don't change a thing! ”
“ I must admit I was a bit nervous signing with PE as I've never heard of them. Because their customer service was so helping in identifying the best plan for my usage and the price was so great, I couldn't pass it up. So far, so good ”
Updated: 04-23-2018
| Example Bill |
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