| Example Bill |
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“
For our particular situation, Power Express came out on top when using texaspowerguide.com. Signed up via Power To Choose. Online sign-up relatively easy, but had to call customer service to get a couple of questions answered.... customer rep polite but terse. Got confirmation email quickly after signup saying "You're all set". But a bit later (while we were out signing up other utilities) received another email from customer service that they could not confirm my identity and needed a picture ID. and a while later (still away from email) received 2 other emails one saying problem solved and the other saying that since I had not responded they were "closing the ticket". Sent a picture of drivers license and tried to call customer service to ascertain what was what, but they are closed after 6PM and on weekends.
With all the confusion, we will have to wait and see if we really did get signed up with Power Express at our new address. ”
O' No! We're very sorry to hear that. Looks like we were able to fix the issue. If your issue has not been resolved please email us at customerservice@power-express.com and we will be happy to help. We hope you have a wonderful day!
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Recommended Electricity Plans |
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“ The plan we signed up for has saved us a minimum of $50 a month. ”
“ Easygoing. Cost effective ”
“ Your website and online payment site is easy to navigate. ”
“ Switched recently and process was painless and customer service is great! ”
Thank you for the kind words,Mike! Were so happy your experience went so smoothly.
“ I have had no problems with service. ”
Wanda that is what we like to hear, if at any point you do need assistance please feel free to give us a call.
“ Ive had this company for about a month now and so far Im enjoying the light. There have been no outages during storms and the price is great. ”
Great to hear! We work hard to ensure we leave our customers happy!
“ Excellent experience so far. I am loving the service and cost savings. ”
Great to hear! We work hard to ensure we leave our customers happy!
“ Great company ”
Ye aim to please, Thanks for being an awesome customer Blake.
“ So far so good ”
hank you so much for your kind words, Pravin Shah.
“ all good! ”
Thanks for the awesome review, Mike!
“ Every experience has been handled with utmost courtesy and professionalism. I would highly recommend Power Express. ”
Thank you so much for your kind words, Renee. We really appreciate you taking the time out to share your experience with us.
“ sounds a little open ended however I have no complaints or concerns. The few times I've had to make contact were met with promptness and courteous people ”
Thank you for the kind words, Dodd!
“ I have two different homes whose service is provided by Power Express. Their people service is great. I do have recurring problems with their web site; it never lets me sign-in, but the "quick pay my bill" button always works despite my having been unable to log-on. I don't get that, either I'm me or I'm not... ”
We would like to apologize for your recent experience with our online portal. We will reach out directly to solve the issue.
“ I had the pleasure of speaking with Asia while setting up a new account. She was very pleasant and helpful, proving an excellent first impression with the company. ”
Thanks for the awesome review, Raelene! We work hard to meet expectations like yours, and were happy to hear we hit the mark for you
“ We switched through energy ogre and are happy to have a cheaper bill! Would recommend yall for sure! ”
Were so happy your experience went so smoothly. Thanks Ashley.
“ Switching from old electric company to Power Express. There were so many questions I had and Asia from Power Express was more than willing to help. She did so with a sense of humor, confidence and above all patience Her knowledge was infectious and refreshing! ”
Awesome! We strive to ensure our customers have a great first experience.
“ It was great ”
Awesome! Thank you
“ I have only had Power express for a couple of months but we are happy with the service, the plan and the price. It's so nice to have a choice. ”
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
“ No hold time.. It freaked me out how fast they picked up the call. Here I was waiting for the elevator music but nope. A great well spoken agent that answered all my questions! ”
Great! Happy to hear you had a great experience!
“ Im hoping the price is what it says it will be. After chatting with Crista yesterday she assured me that their monthly estimate quotes on their page are very accurate which prompted me to switch to Power Express. I really hope it is because I am tired of paying $400 a month with CPL. ”
We pride ourselves on our plans and the high quality standards we maintain. Thank you for the kind words.
Updated: 01-18-2019
| Example Bill |
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