moving to a pre-owned house, we will see if we have electricity
(3.4 / 5)
“
For our particular situation, Power Express came out on top when using texaspowerguide.com. Signed up via Power To Choose. Online sign-up relatively easy, but had to call customer service to get a couple of questions answered.... customer rep polite but terse. Got confirmation email quickly after signup saying "You're all set". But a bit later (while we were out signing up other utilities) received another email from customer service that they could not confirm my identity and needed a picture ID. and a while later (still away from email) received 2 other emails one saying problem solved and the other saying that since I had not responded they were "closing the ticket". Sent a picture of drivers license and tried to call customer service to ascertain what was what, but they are closed after 6PM and on weekends.
With all the confusion, we will have to wait and see if we really did get signed up with Power Express at our new address. ”
March 17th, 2018
O' No! We're very sorry to hear that. Looks like we were able to fix the issue. If your issue has not been resolved please email us at customerservice@power-express.com and we will be happy to help. We hope you have a wonderful day!
Power Express Customer Reviews
Power Express Rating
Texas Electricity Ratings Score:
( 3.9 / 5 )
See how ratings work
All Providers Ranked From High To Low
Rating Summary:
| Plans & Products - | ||||||
| Complaint Resolution - | ||||||
| Community Outreach - | ||||||
| Innovation - | ||||||
| Rewards - | ||||||
| Market Perception - |
Legend:
| - Among the Best | ||||
| - Better than Most | ||||
| - About Average | ||||
| - The Rest | ||||
| - Data Unavailable |
Plans & Products
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.Complaint Resolution
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.Community Outreach
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.Innovation
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)Rewards
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.Market Perception
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
89 Reviews for Power Express
Pleasant Switch
(5 / 5)
“ Switched recently and process was painless and customer service is great! ”
September 23rd, 2018
Thank you for the kind words,Mike! Were so happy your experience went so smoothly.
Great service
(5 / 5)
“ I have had no problems with service. ”
July 4th, 2018
Wanda that is what we like to hear, if at any point you do need assistance please feel free to give us a call.
Great electric company !
(5 / 5)
“ Ive had this company for about a month now and so far Im enjoying the light. There have been no outages during storms and the price is great. ”
June 25th, 2018
Great to hear! We work hard to ensure we leave our customers happy!
Gafford
(5 / 5)
“ Excellent experience so far. I am loving the service and cost savings. ”
June 9th, 2018
Great to hear! We work hard to ensure we leave our customers happy!
Review
(5 / 5)
“ Great company ”
June 7th, 2018
Ye aim to please, Thanks for being an awesome customer Blake.
i am a tenenant
(5 / 5)
“ So far so good ”
May 28th, 2018
hank you so much for your kind words, Pravin Shah.
review
(5 / 5)
“ all good! ”
May 21st, 2018
Thanks for the awesome review, Mike!
Great Customer Service
(5 / 5)
“ Every experience has been handled with utmost courtesy and professionalism. I would highly recommend Power Express. ”
May 11th, 2018
Thank you so much for your kind words, Renee. We really appreciate you taking the time out to share your experience with us.
so far so good
(5 / 5)
“ sounds a little open ended however I have no complaints or concerns. The few times I've had to make contact were met with promptness and courteous people ”
May 10th, 2018
Thank you for the kind words, Dodd!
Outstanding service in all areas
(5 / 5)
“ I have two different homes whose service is provided by Power Express. Their people service is great. I do have recurring problems with their web site; it never lets me sign-in, but the "quick pay my bill" button always works despite my having been unable to log-on. I don't get that, either I'm me or I'm not... ”
May 6th, 2018
We would like to apologize for your recent experience with our online portal. We will reach out directly to solve the issue.
Great Customer Service
(5 / 5)
“ I had the pleasure of speaking with Asia while setting up a new account. She was very pleasant and helpful, proving an excellent first impression with the company. ”
April 30th, 2018
Thanks for the awesome review, Raelene! We work hard to meet expectations like yours, and were happy to hear we hit the mark for you
So happy we switched to you guys!
(5 / 5)
“ We switched through energy ogre and are happy to have a cheaper bill! Would recommend yall for sure! ”
April 28th, 2018
Were so happy your experience went so smoothly. Thanks Ashley.
Transition was easy
(5 / 5)
“ Switching from old electric company to Power Express. There were so many questions I had and Asia from Power Express was more than willing to help. She did so with a sense of humor, confidence and above all patience Her knowledge was infectious and refreshing! ”
April 23rd, 2018
Awesome! We strive to ensure our customers have a great first experience.
awesome
(5 / 5)
“ It was great ”
April 22nd, 2018
Awesome! Thank you
so far, so good
(5 / 5)
“ I have only had Power express for a couple of months but we are happy with the service, the plan and the price. It's so nice to have a choice. ”
March 16th, 2018
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Quick!
(5 / 5)
“ No hold time.. It freaked me out how fast they picked up the call. Here I was waiting for the elevator music but nope. A great well spoken agent that answered all my questions! ”
February 27th, 2018
Great! Happy to hear you had a great experience!
Hoping for the best.
(5 / 5)
“ Im hoping the price is what it says it will be. After chatting with Crista yesterday she assured me that their monthly estimate quotes on their page are very accurate which prompted me to switch to Power Express. I really hope it is because I am tired of paying $400 a month with CPL. ”
February 20th, 2018
We pride ourselves on our plans and the high quality standards we maintain. Thank you for the kind words.
Remarkable customer service.
(5 / 5)
“ Every time I call power express each rep is professional, courteous and resolves my issue. No passing the buck. ”
February 12th, 2018
Thank you so much for your kind words, Cynthia. We really appreciate you taking the time out to share your experience with us.
Swift and Easy
(5 / 5)
“
My husband and I have been using Truecost.com for years. We regularly shop our rates to make sure we are saving the most money on our electricity. I would say that by far Power-Express has been the easiest supplier we have chosen yet! We will not have power turned on at our new home until next week however, we anticipate that it will be as seamless of a process as signing up has.
”
February 12th, 2018
Thank you for the kind words, Amber! Congrats on your new home. Were so happy your experiences went so smoothly.
New customer!
(5 / 5)
“ My start up service was quick and easy all white receiving excellent customer service! I highly recommend Power Express to those who need electricity! ”
February 6th, 2018
Great to hear! We work hard to ensure we leave our customers happy!
Updated: 10-18-2018