“ My first billing cycle was less than 30 days so I was below the 999 kWh threshold by a very small amount. I would have used over 999 kWh in 30 days but because I signed up 4 days into the billing cycle I did not get my $80 discount. It feels like some kind of penalty. ”
“ Called on 10/7 to switch service on 10/10. Two weeks later, no confirmation. Called back on 10/21 to check, no record of transaction from 10/7. Started the process over again and received immediate confirmation, customer service was very helpful. ”
“ While my overall experience has been good and smooth, I'm not really happy with how significantly my rates have shot up over the past 2 years and 2 contract renewals. In my latest renewal, I was told that it was the best plan for my usage, and yet I'm paying 13.4 c/kwh... a far cry from the ~10 cents (or maybe even 9!) that I was paying when I first signed up to get away from NRG's rates. But now my rates are comparable to what I as paying with NRG. Every year, they tell me that it's "the best deal" and to just stick with it, but it's now at the point where I'm considering switching to a different company that promises a better rate. ”
“ I have had trouble getting in contact with Power Express, but so far my experience has been ok. I do not receive usage details or advice on lowering bill. These are pro-active measures that other companies take. Power Express has provided economical electricity and that is enough for now. ”
I had great year with them, the rates were great, but when it came time for my contract to expire, I didn't as much as receive an email or a phone call offering extend my contract with a new plan or anything. I too decided not to bother them and got myself a new provider.
Customer service is inept. ”
“ they never answer phone calls ”
For our particular situation, Power Express came out on top when using texaspowerguide.com. Signed up via Power To Choose. Online sign-up relatively easy, but had to call customer service to get a couple of questions answered.... customer rep polite but terse. Got confirmation email quickly after signup saying "You're all set". But a bit later (while we were out signing up other utilities) received another email from customer service that they could not confirm my identity and needed a picture ID. and a while later (still away from email) received 2 other emails one saying problem solved and the other saying that since I had not responded they were "closing the ticket". Sent a picture of drivers license and tried to call customer service to ascertain what was what, but they are closed after 6PM and on weekends.
With all the confusion, we will have to wait and see if we really did get signed up with Power Express at our new address. ”
“ The lights are still on!! ”
“ I do not understand how billing is to occur. Email? Please help. ”
“ I was currently with PE, but my plan was expiring. I went thru True Cost. I decided I would continue using PE for the next two years, using True Cost figures. After I was notified that everything was set, I was notified by Centerpoint that PE had rejected me. After spending my valuable time on the phone trying to understand why I was rejected, the account agent says that I was in the plan for which I had signed up.Center point somehow got a false notification from PE. ”