We currently recommend electricity plans from Constellation, Champion Energy Services, TriEagle Energy and Gexa Energy

Short billing cycle not fair

(3.2 / 5)

  My first billing cycle was less than 30 days so I was below the 999 kWh threshold by a very small amount. I would have used over 999 kWh in 30 days but because I signed up 4 days into the billing cycle I did not get my $80 discount. It feels like some kind of penalty.

Burger from Cypress
December 6th, 2018

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Second time is the charm

(3 / 5)

  Called on 10/7 to switch service on 10/10. Two weeks later, no confirmation. Called back on 10/21 to check, no record of transaction from 10/7. Started the process over again and received immediate confirmation, customer service was very helpful.

Larry from Houston
September 21st, 2018

Hello Larry,

Glad to hear your over all experience was a good one and we were able to set you up! Thank you for your response!

Power Express Responds September 26th, 2018
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Rates have gone way up in the past 2 years

(3.8 / 5)

  While my overall experience has been good and smooth, I'm not really happy with how significantly my rates have shot up over the past 2 years and 2 contract renewals. In my latest renewal, I was told that it was the best plan for my usage, and yet I'm paying 13.4 c/kwh... a far cry from the ~10 cents (or maybe even 9!) that I was paying when I first signed up to get away from NRG's rates. But now my rates are comparable to what I as paying with NRG. Every year, they tell me that it's "the best deal" and to just stick with it, but it's now at the point where I'm considering switching to a different company that promises a better rate.

MZ from Houston
August 14th, 2018

Hello,

Thank you for your review! At Power Express we try to make sure that everyone is on the best fit plans to suit their needs. We'll make sure one of our sales representatives reaches out to you to discuss our current rates.

Power Express Responds September 26th, 2018
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Hard to reach, but well worth the trouble.

(3.6 / 5)

  I have had trouble getting in contact with Power Express, but so far my experience has been ok. I do not receive usage details or advice on lowering bill. These are pro-active measures that other companies take. Power Express has provided economical electricity and that is enough for now.

Nabih H. from Spring
July 30th, 2018

Hi
We apologize if our hold times can be long. We are working on getting more staff to accommodate to our call volume. If you would like to monitor your usage you can register your meter to smartmetertexas.com you can monitor your usage every 15min or every day. We would love to help you setup your account on smartmetertexas.com. We can reach out to you directly if need be to discuss our different rates. We apologize again and hope we can better your experience. Have a wonderful day!

Power Express Responds July 31st, 2018
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My experience with PE

(3 / 5)

  I had great year with them, the rates were great, but when it came time for my contract to expire, I didn't as much as receive an email or a phone call offering extend my contract with a new plan or anything. I too decided not to bother them and got myself a new provider.
Customer service is inept.

Native Texan from Longview
July 28th, 2018

Hi,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our service We apologize if you did not receive any renewal offers. We reach out to all customer via email. We can defiantly check into it further if you would like. We hate to lose you as a customer but hope you can can try us again in the future.

Power Express Responds July 31st, 2018
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Customer Service

(3.4 / 5)

  they never answer phone calls

Mario Hernandez from Houston
July 16th, 2018

We do apologize Mr Hernandez for the long hold time, we have had higher call volume than usual. You can give me a personal call at 877-400-0232.

Power Express Responds July 20th, 2018
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moving to a pre-owned house, we will see if we have electricity

(3.4 / 5)

  For our particular situation, Power Express came out on top when using texaspowerguide.com. Signed up via Power To Choose. Online sign-up relatively easy, but had to call customer service to get a couple of questions answered.... customer rep polite but terse. Got confirmation email quickly after signup saying "You're all set". But a bit later (while we were out signing up other utilities) received another email from customer service that they could not confirm my identity and needed a picture ID. and a while later (still away from email) received 2 other emails one saying problem solved and the other saying that since I had not responded they were "closing the ticket". Sent a picture of drivers license and tried to call customer service to ascertain what was what, but they are closed after 6PM and on weekends.
With all the confusion, we will have to wait and see if we really did get signed up with Power Express at our new address.

RC H. from Manvel
March 17th, 2018

O' No! We're very sorry to hear that. Looks like we were able to fix the issue. If your issue has not been resolved please email us at customerservice@power-express.com and we will be happy to help. We hope you have a wonderful day!

Power Express Responds April 25th, 2018
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New service

(3 / 5)

  The lights are still on!!

New service from Tyler
December 31st, 2017

That's what we Love to hear, Thank you for Choosing Power-Express to services your home.

Power Express Responds April 26th, 2018
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Prefer billing to arrive in paper form and to pay by regular mail/postal service

(3.2 / 5)

  I do not understand how billing is to occur. Email? Please help.

Greta L'Heureux from Mesquite
December 8th, 2017

We do apologize for the confusion on your bill. Looks like we have updated your account, please let us know if there's anything else we can do to help.

Power Express Responds May 3rd, 2018
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Account Improvement

(3 / 5)

  I was currently with PE, but my plan was expiring. I went thru True Cost. I decided I would continue using PE for the next two years, using True Cost figures. After I was notified that everything was set, I was notified by Centerpoint that PE had rejected me. After spending my valuable time on the phone trying to understand why I was rejected, the account agent says that I was in the plan for which I had signed up.Center point somehow got a false notification from PE.

earlre from La Porte
July 12th, 2017

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