Pulse Power Reviews

“  Overall im enjoying the way you put customers first when calling about a problem customer service is great. ”

“  Love my lower bill ”

“  I have been pleased with the service from beginning. The rates have been reasonable and the process for payment is simple. ”

“  If it stays good during summer months I'm hooked ”

“  the best experience I've had yet with a utility company.. topped my expectations. it's appreciated. all glory to EloHim. ”

“  Excellent ”

“  I have enjoyed getting the weekly updates of the electricity I have used. I had no idea which company to go with when I moved here. I am very happy with my decision and would recommend this company. ”

“  Great Customer Service ”

“  Response was quick and easy. Once u are accepted the process doesn't take long to connect, just set a date and your all set. I would also like to point out that the rates are fairly low & easily maintained to keep your monthly payments affordable. ”

“  I've been a customer for a little more than a month. I got a great fixed rate, and I LOVE the weekly usage report with the bill predictor! So far, I'm a very happy customer. ”

“  Good ”

“  It was very easy to compare and shop through 'Texas Electricity Ratings'. However, as most of the electricity providers offer 'Contract buying'. I was not offered and had to pay out of my pocket for the previous contract. ”

“  Everything great customer service top notch! Good rates! The problem Im having issues with is paying my bill!!! 2 months Ive tried automatic payments! And 2 months Ive gotten disconnection notices dont know what the problem is!!! So I always have to call and pay the payment!!! ”

“  good, just signed up for this company ”

“  I guess it is because they are new but they do not understand how fraud protection works. ”

“  My rate was lower than my last company...but my monthly bill is extremely higher. ”

“  When I signed up I told him I only needed electricity for a month as I was visiting friends house. They told me to simply tell them I moved out and there would be no early termination fee. I was charged $220 termination fee for three weeks of usage. With other electric companies I was able to tell them my forwarding address and that was enough. Pulse power requires Difficult to provide Documentation for move out before they will return the early termination fee. And even after providing that it took me nine hours and threats to Report them to the AEP before they finally removed the ETF ”

“  I have has continual billing problems. I have 2 houses with them and they applied payments to the wrong address. Never again! ”

“  New customer. Went to registration page on line and correct information rejected multiple times. Customer service rep talked so slow and was so dense she sounded high. Could barely hear for chatter in background. She didn't want to address whether their information they had was correct because any error was because I "made an entry error", although I had cut and pasted their information(!) from the bill. After several minutes of her talking about 6 words per minute we found, yes, they had put the wrong zip code in so I couldn't register with the correct information. No apology; no interest in fixing. Customer service that can only be described as "stupid". ”

“  I was misled about the price. I am paying $.12/kWh . vs $.08/kWh. Very upsetting. I feel I was dupe ”