Recent Good Review from Steven
Best Choice
| I chose Pulse Power due to the plan. But there was an added bonus in the plan I did not see until the first billing. The bill credit product adjustment lowered my bills each month making the summer heat not so bad. | |||
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—
Steven
from
Colleyville, TX
on
January 22nd, 2021
Our Analysis of Pulse Power
Plans & Products
2.9 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Innovation
2.7 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Community Outreach
1.9 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Market Perception
1.3 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Complaint Resolution
0.6 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.
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Best Choice
| I chose Pulse Power due to the plan. But there was an added bonus in the plan I did not see until the first billing. The bill credit product adjustment lowered my bills each month making the summer heat not so bad. | |||
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| Likely to recommend |
—
Steven
from
Colleyville, TX
on
January 22nd, 2021
Excellent power company
| Good rate | |||
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| Likely to recommend |
—
Power
from
Humble, TX
on
January 10th, 2021
Best Electric Company I have had in six years
| I've had several electric companies in the past 6 years, they all cheated me out of money. Of the 3 or 4 that I have had, this one is the best, their rates are low and have cut my electric bill in half. They are legit. I went from paying any where from $225.00-$250.00 per month on average to $143.00 per month and my usage has not changed. This month I had a credit. Now I know that the other ones were lying on the bill, the wattages were elevated and the rates were exagggeerated. Wish I had chosen Pulse power six years ago. | |||
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—
Jeanne Fugate
from
Spring, TX
on
December 2nd, 2020
Awesome price for a small apartment
| Ive enjoyed Pulse Power and the incredibly low bill. I even got free nights! | |||
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—
Riri
from
Grand Prairie, TX
on
October 20th, 2020
Satisfied customer
| Overall im enjoying the way you put customers first when calling about a problem customer service is great. | |||
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—
Y Hollins
from
Cooper, TX
on
May 14th, 2020
Awsomeness
| Love my lower bill | |||
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| Likely to recommend |
—
Laura Garza
from
Wilmer, TX
on
May 2nd, 2020
Reliable and Affordable
| I have been pleased with the service from beginning. The rates have been reasonable and the process for payment is simple. | |||
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—
SmudgySage
from
Mansfield, TX
on
April 18th, 2020
Very well satisfied
| If it stays good during summer months I'm hooked | |||
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—
Dinsh Khan
from
Glidden, TX
on
April 3rd, 2020
A blessing
| The best experience I've had yet with a utility company.. topped my expectations. it's appreciated. all glory to EloHim. | |||
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—
Be The Light
from
Runge, TX
on
February 9th, 2020
Resident
| Excellent | |||
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| Likely to recommend |
—
Raymond
from
Houston, TX
on
January 18th, 2020
Most Recent 4 Star Reviews
4 Customer Reviews Written Overall
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Pulse Power
| The company I would say is a good choice online billing & account information is a plus also they send a weekly consumption email if u sign up which is helpful. Now if u prefer customer service via phone it becomes a little bit of an issue due to the wait time to get an agent"if" u get one (sometime. Also given the circumstances with the virus and all if u need assistants payin the bill u can't get it through the normal places not sure u can get it other places either, not sure as to why but your on your own. In my experience other than those things generally it's a good company that needs to expand & find more ways of providing help. | |||
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—
Pulse Power Customer
from
Corpus Christi, TX
on
November 26th, 2020
Good
| Good | |||
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—
JP
from
Sugar Land, TX
on
May 11th, 2020
Pulse Power
| Response was quick and easy. Once u are accepted the process doesn't take long to connect, just set a date and your all set. I would also like to point out that the rates are fairly low & easily maintained to keep your monthly payments affordable. | |||
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—
Roshan Smith
from
Corpus Christi, TX
on
March 25th, 2020
So far, so great!
| I've been a customer for a little more than a month. I got a great fixed rate, and I LOVE the weekly usage report with the bill predictor! So far, I'm a very happy customer. | |||
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—
Erin
from
Kingwood, TX
on
August 7th, 2019
Most Recent 3 Star Reviews
5 Customer Reviews Written Overall
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Lights
| So far plan is just right!! | |||
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—
Shannon
from
Houston, TX
on
September 8th, 2020
DECEPTIVE ADs - bait & switch
|
I signed up for this on 6/29 and on 7/27 I got a bill for a whopping $132 at 15.4 kwh and not the 5.9cent KWH. Which is .10 cents per KWH higher than my previous provider TXU. I thought they charged the highest rate in Austin TX. Pulse Power just did a classic switch and bait, but it is also deceptive, because they bait you with 5.9 cent and a teeny-tiny clause "average price per kwh for 1000 kwh usage". I totally overlooked that, because I never in 65 years, based price on usage. I am 65 and the clause is deliberatlly too small and easily overlooked. It is like "Hey, 5.9cent!" and then whispering under your breath "if kwh is over 1000 usage,". What Luis the rep (great customer service) on the phone explained to me on 7/28/20, is that if I don't hit >= 1,000 kwh, then I am billed the highest rate 15.4. I only get the 5.9 cent rate if I GO OVER/EQUAL to 1000 kwh. Now I am contracted to them for a year. BUYER BEWARE. They grab you as the lowest rate, and in teeny-tiny print it reads 5.9 cent "average price per kwh for 1000 kwh usage". I am totally screwed. |
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—
Kendall-johns
from
Round Rock, TX
on
July 28th, 2020
Rating
| Good, just signed up for this company | |||
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—
Tammy Smith
from
Kingwood, TX
on
May 7th, 2020
Cant get it right!
| Everything great customer service top notch! Good rates! The problem Im having issues with is paying my bill!!! 2 months Ive tried automatic payments! And 2 months Ive gotten disconnection notices dont know what the problem is!!! So I always have to call and pay the payment!!! | |||
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—
Lanita Polk
from
Lake Jackson, TX
on
April 4th, 2020
Quick & Easy
| It was very easy to compare and shop through 'Texas Electricity Ratings'. However, as most of the electricity providers offer 'Contract buying'. I was not offered and had to pay out of my pocket for the previous contract. | |||
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—
Israr Hussain
from
Wylie, TX
on
January 21st, 2020
Most Recent 2 Star Reviews
10 Customer Reviews Written Overall
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Poor service and management
| Due to 2 computer glitches I was charged 2 late charges and while they were in dispute they turned off my service over a $9 late charge that was there fault. | |||
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—
McNeil
from
Hungerford, TX
on
November 18th, 2020
Bait and switch watch details
| In 10 years of average electric bills from other providers I have never ever had bills consistently from $150 to $200 over $300 us. Pulse consistently went over these. till the final bill hit almost $800. from the other complaints I see maybe it was in the fine print I did not understand. each month our usage remained the same as in previous years, yet each month the bills each went higher. | |||
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—
Jerry M
from
Brownsville, TX
on
September 2nd, 2020
Poor customer service
| The title says it all | |||
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—
Poor
from
Spring, TX
on
July 29th, 2020
Pulse Power Review
|
My only complaints choosing Pulse Power are the following (2): One, Auto Pay is not always reliable on Pulse Power Website, so you have to double check your billing accounts to make sure your payment was deducted and sent to Pulse Power. Two, I went with the Pulse Power $0.063 Plan, thinking I would benefit from it. However, my bill cost me way more then I expected due to the Delivery Charges of approximately $64.00 a Month. When I selected Pulse Power, I was expecting to pay an electric bill of approximately $120.00, to $150.00, max at 1800 KWHs per month, with all taxes and delivery charges included. I am paying $175.00, to $200.00 per month at 1700 KWHs, with all taxes and delivery charges included. My fault, I should have done more homework. |
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—
J. Rios
from
Burleson, TX
on
July 14th, 2020
Hard to remove early termination fee
| When I signed up I told him I only needed electricity for a month as I was visiting friends house. They told me to simply tell them I moved out and there would be no early termination fee. I was charged $220 termination fee for three weeks of usage. With other electric companies I was able to tell them my forwarding address and that was enough. Pulse power requires Difficult to provide Documentation for move out before they will return the early termination fee. And even after providing that it took me nine hours and threats to Report them to the AEP before they finally removed the ETF | |||
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—
Nancy
from
Sullivan City, TX
on
May 23rd, 2020
2 month Review
| My rate was lower than my last company...but my monthly bill is extremely higher. | |||
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—
P
from
on
February 24th, 2020
Stay Away from the Provider!
| I have has continual billing problems. I have 2 houses with them and they applied payments to the wrong address. Never again! | |||
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RBK
from
Houston, TX
on
February 12th, 2020
I hope I don't have to call customer service again
| New customer. Went to registration page on line and correct information rejected multiple times. Customer service rep talked so slow and was so dense she sounded high. Could barely hear for chatter in background. She didn't want to address whether their information they had was correct because any error was because I "made an entry error", although I had cut and pasted their information(!) from the bill. After several minutes of her talking about 6 words per minute we found, yes, they had put the wrong zip code in so I couldn't register with the correct information. No apology; no interest in fixing. Customer service that can only be described as "stupid". | |||
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—
Jan I
from
Highland Park, TX
on
September 9th, 2019
Duppef
| I was misled about the price. I am paying $.12/kWh . vs $.08/kWh. Very upsetting. I feel I was dupe | |||
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—
Mark Ingebretson
from
Jersey Village, TX
on
August 22nd, 2019
Nice customer service but not very well trained
| I guess it is because they are new but they do not understand how fraud protection works. | |||
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—
T
from
Sunnyvale, TX
on
August 13th, 2019
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Misleading
| Signed a 3 year contract with Pulse Power. Called the company three times to verify the rate they were quoting. Totally mislead. I wish I recorded the phone call. The quoted rate is true if you use exactly 1000 kw per month. I do not like false advertisement. Will not renew or recommend a company that is deceitful to consumers. | |||
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—
Holly
from
Wichita Falls, TX
on
February 23rd, 2021
Poor customer service
| The customer service never solved a single problem | |||
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—
Norma
from
Arlington, TX
on
February 1st, 2021
Bad customer service and high rates
| The worst | |||
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—
Christian Aguilar
from
Houston, TX
on
January 25th, 2021
HORRIBLE COMPANY
| From November at 1900kWh to December (Mild month windows opened almost every day) and they top off at 3167 kWh....RIP OFF THEM AND TEXAS NEW MEXICO POWER, BEWARE OF TNP! THEY SHOULD BE SHUT DOWN AND ONCOR IN ALL OF TEXAS!!! | |||
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—
K CONNOR
from
Lewisville, TX
on
January 16th, 2021
Lied about the contract
|
Read this one... I was with my old company 4 years at 6.3 per kWh, but the hidden fees were too much. I switched to Pulse Power at the end of October for the Texas Saver 12 plan (12 months 6.3 per kWh no hidden charges). They put me on the wrong plan. I asked to be on the correct plan that I agreed too, they stated I should be better on the one I was on and try it for another cycle, if I did not like it I could change it back, per them I was under a 90 day period of time. After the second billing cycle I knew I wanted the other plan. Per our verbal agreement of contract for the Texas Saver plan; I was told no, you already switched plans. The only plan I switch as coming to Pulse Power. I canceled my service as per the Texas Saver plan it would $125.00 to cancel they charged me $340.00. In fact, they charged me $461.61 for two days of service and to cancel my plan... They mislead, out right lied, then took me. |
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—
01/09/2021
from
Sullivan City, TX
on
January 9th, 2021
Bad Experience
| So I switched to Pulse Power and my first bill was great. 2nd bill went up and after that they kept getting higher. So my power was cut off and I tried to call them and couldn't get into my account because I misplaced my info. I felt I had no choice but to switch providers. After I switched providers I found my information and was able to log into my account to review. I could not see my final bill and so I decided to wait for my final bill from Pulse so that I could go in and make arrangements since I knew there would be a cancellation fee attached to it. They went in and pulled money out of my account without my authorization. I called them today 1/6/21 and they said that I requested AUTO PAY to be put in place through the portal which I know I did not request that because I have never ever done AUTO PAY. It makes me wonder if there is a default when you go in to review your account that will set it up automatically when you review or look at your account. I will never recommend Pulse to anyone as they are too expensive and this last reason. I have not logged into my account since Mid December .. They say I authorized this auto pay payment on 1/6/21 | |||
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—
Irene
from
Round Rock, TX
on
January 7th, 2021
Run
|
Worst experience I have ever had with an electricity provider. My bill was double the highest amount I have ever paid, and they rudely explained that this was due to an increase in charges from TDU -- twice. I can only determine that the TDU charge was an additional charge that other electricity providers include in their monthly usage rate. Their "transparent" charges were not transparent. I went ahead and paid the $125 to get out of the contract early because with their rates that was a bargain, but they never processed my final bill via ACH, and I never received a late notice. I contacted customer service again, and they told me my account was paid in full, and I should check with my bank to find out why I wasn't debited. My bank showed no activity. Turns out they billed a non-existent account, which they didn't figure out until I contacted them AGAIN to get it cleared up. "We recommend you pay by credit card." In the meantime, they removed the auto-draft discount. I still haven't received a final bill, just the ACH notice... but I went ahead and proactively made payment with late fees and no auto-pay discount. All told, I paid over $1000 for 6 weeks of electricity service. Brilliant. |
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—
Not Happy
from
Katy, TX
on
December 24th, 2020
Lairs
| I wanted to make a change to my plan before it started. I was told I cant make a change till my service has started. Then the day my services were active I was told I cant make any changes to my plan. I was told fat lie. I do not recommend this company to anyone. | |||
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—
Lying Customer Service
from
Lewisville, TX
on
December 20th, 2020
Duped by Shady Practices
|
I signed up through a 3rd party website, with an advertised rate of 6.7/kWh. When I got my first bill, I was being charged more than 16/kWh. I called customer service and found out that there was hidden stipulations that if I didn't use at least 1,000 kW, I would be charged an extra $95 per billing period, resulting in a much higher rate than the one I was quoted. They get around this but calling it a "discount". It's fraudulent, plain and simple. I immediately canceled and was charge another $125 cancellation fee, totaling over $300 for one month of service at less than 900 kWh of usage. By the way, I filed a complaint with the BBB and Pulse Power does not deny any of these facts. They proudly restated everything I stated as if it made complete sense to practice business this way. |
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—
Laura Borel
from
Fort Worth, TX
on
December 10th, 2020
Consumer Beware
| DO NOT EVER USE THIS COMPANY!!! Lies and deceptions is the m.o. of this company! Gladly switching to a better company!!! | |||
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—
Reid
from
Tomball, TX
on
December 2nd, 2020
Recommended Electricity Plans
Steady Rate
24 Month Fixed Rate
Champ Saver-24
10.3¢ / kwh
at 1,000 kWh per bill
$103
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.3¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$250
Monthly Recurring Charge:
$0.00
Important Documents:
Info
12 Month Plan
12 Month Tiered Rate
Sure Saver 12
6.4¢ / kwh
at 1,000 kWh per bill
$99
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
6.4¢ / kwh @ 1,000 kwh
Rate Type:
Tiered Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Important Documents:
Info
3 Year Price Protection
36 Month Fixed Rate
Eagle 36
10.8¢ / kwh
at 1,000 kWh per bill
$108
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
10.8¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
36 months
Early Termination Fee:
$20 per month remaining
Monthly Recurring Charge:
$4.95
Important Documents:
Info
Champion
12 Month Fixed Rate
Champ Saver-12
11.0¢ / kwh
at 1,000 kWh per bill
$110
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
Rate:
11.0¢ / kwh @ 1,000 kwh
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
