| Plans & Products - | ||||||
| Complaint Resolution - | ||||||
| Community Outreach - | ||||||
| Innovation - | ||||||
| Rewards - | ||||||
| Market Perception - |
| - Among the Best | ||||
| - Better than Most | ||||
| - About Average | ||||
| - The Rest | ||||
| - Data Unavailable |
Pulse Power Electricity Plans |
|||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Texas Saver 12 |
|
12 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Free Energy Nights 12 |
|
12 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Texas Fixed 6 |
|
6 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Texas Saver 36 |
|
36 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Free Energy Weekends 24 |
|
24 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Free Energy Nights 24 |
|
24 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Texas Fixed 36 |
|
36 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Free Energy Weekends 36 |
|
36 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Free Energy Nights 36 |
|
36 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Texas Saver 18 |
|
18 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Texas Fixed 18 |
|
18 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Texas Fixed 12 |
|
12 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
| Free Energy Weekends 12 |
|
12 months |
per kWh
@ 1,000 kWh |
|
|
||||||||||||||||||||||||
Wow, you're particular!We don't have any plans that match your criteria :(Would you like to reset your filters? |
|||||||||||||||||||||||||||||
“ Overall im enjoying the way you put customers first when calling about a problem customer service is great. ”
“ Love my lower bill ”
“ I have been pleased with the service from beginning. The rates have been reasonable and the process for payment is simple. ”
“ If it stays good during summer months I'm hooked ”
“ the best experience I've had yet with a utility company.. topped my expectations. it's appreciated. all glory to EloHim. ”
“ Excellent ”
“ I have enjoyed getting the weekly updates of the electricity I have used. I had no idea which company to go with when I moved here. I am very happy with my decision and would recommend this company. ”
“ Great Customer Service ”
“ Response was quick and easy. Once u are accepted the process doesn't take long to connect, just set a date and your all set. I would also like to point out that the rates are fairly low & easily maintained to keep your monthly payments affordable. ”
“ I've been a customer for a little more than a month. I got a great fixed rate, and I LOVE the weekly usage report with the bill predictor! So far, I'm a very happy customer. ”
“ Good ”
“ It was very easy to compare and shop through 'Texas Electricity Ratings'. However, as most of the electricity providers offer 'Contract buying'. I was not offered and had to pay out of my pocket for the previous contract. ”
“ Everything great customer service top notch! Good rates! The problem Im having issues with is paying my bill!!! 2 months Ive tried automatic payments! And 2 months Ive gotten disconnection notices dont know what the problem is!!! So I always have to call and pay the payment!!! ”
“
I signed up for this on 6/29 and on 7/27 I got a bill for a whopping $132 at 15.4 kwh and not the 5.9cent KWH. Which is .10 cents per KWH higher than my previous provider TXU. I thought they charged the highest rate in Austin TX.
Pulse Power just did a classic switch and bait, but it is also deceptive, because they bait you with 5.9 cent and a teeny-tiny clause "average price per kwh for 1000 kwh usage". I totally overlooked that, because I never in 65 years, based price on usage. I am 65 and the clause is deliberatlly too small and easily overlooked. It is like "Hey, 5.9cent!" and then whispering under your breath "if kwh is over 1000 usage,".
What Luis the rep (great customer service) on the phone explained to me on 7/28/20, is that if I don't hit >= 1,000 kwh, then I am billed the highest rate 15.4. I only get the 5.9 cent rate if I GO OVER/EQUAL to 1000 kwh. Now I am contracted to them for a year.
BUYER BEWARE. They grab you as the lowest rate, and in teeny-tiny print it reads 5.9 cent "average price per kwh for 1000 kwh usage".
I am totally screwed. ”
“ good, just signed up for this company ”
“ The title says it all ”
“
My only complaints choosing Pulse Power are the following (2):
One, Auto Pay is not always reliable on Pulse Power Website, so you have to double check your billing accounts to make sure your payment was deducted and sent to Pulse Power.
Two, I went with the Pulse Power $0.063 Plan, thinking I would benefit from it. However, my bill cost me way more then I expected due to the Delivery Charges of approximately $64.00 a Month. When I selected Pulse Power, I was expecting to pay an electric bill of approximately $120.00, to $150.00, max at 1800 KWHs per month, with all taxes and delivery charges included. I am paying $175.00, to $200.00 per month at 1700 KWHs, with all taxes and delivery charges included.
My fault, I should have done more homework. ”
“ I guess it is because they are new but they do not understand how fraud protection works. ”
“ My rate was lower than my last company...but my monthly bill is extremely higher. ”
“ When I signed up I told him I only needed electricity for a month as I was visiting friends house. They told me to simply tell them I moved out and there would be no early termination fee. I was charged $220 termination fee for three weeks of usage. With other electric companies I was able to tell them my forwarding address and that was enough. Pulse power requires Difficult to provide Documentation for move out before they will return the early termination fee. And even after providing that it took me nine hours and threats to Report them to the AEP before they finally removed the ETF ”
| Example Bill |
|---|