We currently recommend electricity plans from Chariot Energy, Cirro Energy, Pulse Power, Constellation, Frontier Utilities and 4Change Energy

Commercial building owner

(1.8 / 5)

  Reliant started out good, then they implemented "Demand charge" mid way through the contract. our KW usage remained the same, however the bill doubled due to the demand charge they decided to pass thru from center point. Reliant change the way they billed our account during the contract. FAIL (I just move the account and now have normal rates again. Thank you power to choose website.

Commercial building owner (demand charge) from Spring
February 5th, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds February 10th, 2020
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Beware!!

(1.8 / 5)

  Reliant was the easy option as an out of stater moving to Texas. Coming from a regulated utility state, it was a learning curve to understand the options and what they mean in Texas. After the promotion period wore off, I spoke on the phone to transfer service from our apartment to our house we just purchased. I also set an end date for the apartment and thought nothing of it. Several months later a mail forwarded a bill of over $400 for utility usage at that apartment I was no longer occupying. I disputed with Reliant, went through their process, they had no record of my ending service, but somehow had provided service to my house... Their final offer was a $50 credit off the balance which I declined to pay someone else's electric bill. They have now sent me to collections which I am fighting. Never ever sign up with a company as scummy and deceptive as Reliant!

don't do it! from Dallas
December 19th, 2019

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds December 20th, 2019
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Overpriced!

(1.8 / 5)

  I have been with reliant for 4 years and they slowly started creeping up my electric bill. They became even more expensive than TXU. Do not use the average electric program! My bill got up to $150 a month in a small one bedroom apartment. Then after I moved, I owed $300 extra for paying the difference of the average utility bill. SO it is a scam! They are not helping you save money. They will make you pay for it later.

Angela Rose from Dallas
September 17th, 2019

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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Terrible customer service

(1.8 / 5)

  They did not come through on connecting my electricity the day they said they would. This some night of 90+ degree temperatures. Not pleasant.

New Texas Resident from Fort Worth
August 21st, 2019

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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Reliant make false promise to me which waste time time and expectation

(1.8 / 5)

  I refereed my fried to Reliant on 13th June,2019. I Suppose to get the referral of $75. Meantime, I cancelled my reliant account (1st Aug,2019) but last bill is pending for auto payment on 19th Aug,2019.
I called reliant customer service after 1st Aug,2019 at least 4-5 times and I was told the credit $75 will be adjusted with my last bill.
At last on 18th Aug they are saying, they can't apply because account is deactivated.
Point is why they didn't tell it upfront? Why they wasted my time and set a false expectation? This is very very very frustrating for me as a customer.

Soham Pan from Irving
August 18th, 2019

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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THE WORST COMPANY EVER!!!!!!! la peor compania!!!!

(1.8 / 5)

  I was for a year with reliant, I do not why my account was terminated, so I called reliant and they open a new account 0715- 07/29. When I received my bill I got crazy because it was to higher , I spoke with the manager, why I am paying than 220.00 dollars. The manager told me because I was paying 0.14 Kw What!!!!!! this is crazy, AT THE END I PAID!! After that that they open an investigation. I was right so they sent me a check for $140.00 because I over paid them, two weeks after that I received a bill that I own them $108.00. and they told me its because a never paid for the account on 07/15 -07/29. When I paid the, twice for it and I called them and complained about it, that's why they sent me that check. I don't how they billing department work, but You guys are so unprofessional. I have working as accounting for 7 years and never seem something like this before. You guys are stealing peoples money and that is not right. That's why me and my family are leaving you and I will make sure to tell this to every people that I know. That's so sad because you customer services is the best!!

Lisbeth Herrera from Dallas
September 11th, 2017

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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agree with mad 20 year customer

(1.8 / 5)

  The plans listed here are for NEW CUSTOMERS ONLY. Wait, your 8.9 cent will be over 11 for renewed plans. Ridiculous

Agree - tricky plans from Dallas
October 8th, 2016

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Too expensive

(1.8 / 5)

  Ther service is fast and acceptable. Ive been a customer for 5 years and my rate keeps going up a ridiculous amount. Started out at 11.c per kwh & its now 15.5c per kwh. Deff time to switch. Wouldn't recommend this company.

annon from Pasadena
July 1st, 2013

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Customer Re-Defined

(1.8 / 5)

  Their billing is spot on ! They always know how much to bill but that's a matter of self interest on their part. They are never late sending me a bill. Their accountants should be commended for their A/R Department (yes this is meant to be sarcasm Sheldon Cooper). Their most recent move was to make and receive approval on an application to the State to have their 6 month plan removed. This leaves us Reliant Customers with a sad set of choices - 3 months, 1 year or MOVE TO ANOTHER CARRIER.

I just made my semi-annual phone call to Reliant only to find that it is now a quarterly phone call. I can always pay them 40% more than market rate to get 1 year or MOVE TO ANOTHER CARRIER. It was like any other time I have called. I get the run around. The I speak with a Supervisor. This time - the Supervisor merely repeats the same plans and with little care or concern. When I questioned the approach he remarked "you can choose to MOVE TO ANOTHER CARRIER". I was astounded with the blatant disregard for the Customer. He then made his "matter of fact" and robotic scripted comment - Do you accept this new rate and term ?

It does bring new meaning to the term free market when the seller loses sight of the buyer. So - for those of you who read this post and if you have time to waste and money to burn - CHOOSE Reliant. For everyone else - MOVE TO ANOTHER CARRIER - Eduardo said to.

B Dissapointed from Sugar Land
March 12th, 2013

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Dishonest about billing - not reading actual meter

(1.8 / 5)

  I've been a customer of reliant for about 2 years. And every year in the month of December, I leave my home for 10+ days in order to visit family. And every time I've done this, Reliant charges me a higher bill than I had in previous months for that period of time. I've called them twice about this, and each time the representative lies and says they are reading my individual meter. This is impossible! The first time they charged my $2.50 to read it again, and of course they came up with the exact same reading. Because I was gone for so long, it would stand to reason my bill would be lower since I completely shut off the heat when I was away. I also don't ever use Christmas lights. I live in an apartment complex and figured they are simply averaging my bill with the other residents.- However, they deny this. If they just admitted to what they were doing, I could accept it. But they insist on lying about reading the meter. When I move into my new home, I will definitely not use Reliant. They are dishonest about their billing. You are not being charged for the actual energy you consume. You are simply being charged for what they "think" you should be using! And since I'm moving into an energy efficient home with bills that should average $125 all year round, I would rather not be charged what Reliant thinks I should pay (which will no doubt be $100 to $150 more than what I actually owe). This is a dishonest company, if you can help it do not get your electricity through them!!!

P. Brown from Plano
January 13th, 2013

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Terrible customer service

(1.8 / 5)

  Without letting me know, they put a hold on my account that does not allow credit card payments. This was put on, as they told me, as a result of two credit card payments not being able to go through. I was shocked when they told me this, but then realized that I had my credit card stolen twice in the last five months. After explaining the situation to the person on the phone, their supervisor, and their manager, no one was able to do anything about it. They forced me to give them my checking account routing number to pay for it, which is completely unsecure. I use my credit card because I get mileage from it and if there is any fraud, the credit card company will cover me. Paying this way gives me no added benefits and I get stiffed with the bill if someone decides to use the information in unethical ways. This little rule they have is all to help them with no concern to a customer who has never had an issue paying bills with them nor anyone else. Each time the credit card payment was rejected, I called in and explained that the card was stolen and gave them the new number. However, they did not even send me in writing anything that said I couldn't pay with credit card anymore. I only found out when I tried to do bill pay online.

Jason Dhaliwal from Dallas
December 3rd, 2012

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Beware after your first contract ends

(1.8 / 5)

  BEWARE! Reliants great prices are for new customers. After you finish your 12 month contract, you are advised that you need to change your plan. Two choices are given. Both significantly higher than the first year rates.

x reliant customer from Euless
December 6th, 2011

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False Advertising Everywhere

(1.8 / 5)

  Reliant has a facade. They come off as having great plans, specials,
promotions and coupons, but when you try to sign up for ANY of these
there is a huge catch that puts you in a bad situation. I especially have
issues with their coupons because they only state what you can have
and not what you have to sign up for. Most coupons tell you in small
print what you have to sign up for to redeem. However, Reliant has
mover coupons that you receive through the post office that state you
can have X-amount of dollars off of a bill for signing up with the
company and in no way does it say you have to get a certain plan to do
this. It comes off as a sign on incentive but really is a ploy to get you
to sign one of their lengthy contracts. Their plans all have a "catch 22"
cell phone company feel to them and I do not recommend this
company. I have been a customer for a couple months now...my bill is
sky high...and I'm not a happy customer!

Picasso497 from Fort Worth
December 22nd, 2010

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Terminated without Notice

(1.7 / 5)

  Our service was scheduled to be terminated to today with Reliant. This
was the last straw, we broke our union with Reliant before they could
extinguish our account. A service manager with reliant told my spouse
that our service would have to be closed and reopened with the
addition of fees and other charges we had no idea were being tacked
onto our bill. Our bill always stays current and paid, but due to some
unforeseen, undocumented regulations that Reliant seems to be
having an issue with on their side of the spectrum, we were being
forced to lose power today.
I was livid, my spouse was angry and we kindly and politely parted
ways with reliant. Not to mention past events with them where our
service was terminated for being .01 short of paying a past bill.... .01!
Can you believe that? Good riddance Reliant. And for those of you
who are thinking of switching to Reliant, Don't. Save yourself the
headaches, poor service response times and snail-paced customer
service. Not worth it!!!

(Previously Loyal Residential Customer) from Texas - DFW
May 5th, 2010

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Cost to much

(1.7 / 5)

  I have been with relient for 5 years now and every year the cost goes up . thats why i am swtiching. My bill when from 150 to 375 in one year with no change in use.

Anonymous from Houston
September 19th, 2009

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No special rates for loyal customers

(1.7 / 5)

  They quote one rate and charge another. No help for their loyal customers - no incentive to stay with their company. Difficult to get to talk to a real person to discuss money-saving opportunities.

P. Vise from Dallas
September 16th, 2009

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Bad Customer Service

(1.6 / 5)

  When I first moved in, I noticed that their website doesn't always correctly reflect to actual price of what they'll charge you. If you call them, the price will be different. When I moved out, I had an awful experience. I moved out of an apartment on June 30, and called them on July 1. I wanted my plan cancelled immediately, but they said they couldn't cancel it until the 8th. My old apartment complex used electricity in my name for a whole week because they didn't cancel my electricity plan immediately, so I got charged extra. Absolutely ridiculous. It was a total lack of respect to the customer by not being transparent about being charged a whole week of electricity when I no longer was living there. When I called a representative about it, they weren't helpful in resolving my conflict and was uninterested in any sort of compromise for my issues. Other electricity companies are more transparent and able to shut off electricity within a couple days, but not Reliant. I am very disappointed in Reliant after using them for multiple years. They need better customer service, better phone quality, and need to be more transparent with their customers.

Nate from Coppell
July 8th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds July 14th, 2020
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Far more expensive than other providers

(1.6 / 5)

  Worked with a local rep that went over with me how reliant would save me money. I decided to go ahead and sign up with her. Looking at my bills for the first two months I am paying literally double per kwh than I was paying infinite. Customer service could only offer to help me change my plan to one with a cheaper cancellation fee and would save me .6c per kwh. Moral of the story, do your own thorough math and homework. Dont go with Reliant.

Steve C from Irving
June 23rd, 2020

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds June 25th, 2020
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Be Aware! They Are Cheats

(1.6 / 5)

  For several years they charged extra money going towards some charity without permission. They count on us seniors not to read the bill in detail, and especially if its in Autopay thru credit card.
They also send inflated bills.
After many years of cheating I got rid of them never to return again.

Andy from Dallas
June 7th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds June 23rd, 2020
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STAY AWAY! WORST EXPERIENCE EVER

(1.6 / 5)

  To make a long story short, my power was cut off without any notice or warning. No call, no text or anything saying it was going to be cut off. No email or call saying it was cut off. To make it worse, we just got back from vacation to find all the babies breast milk, meat, vegetables and so on wasted!.I call and the guy could give a crap. Im out of here. Worst service I have ever recieved.

Barrett from Arlington
March 16th, 2020

Thanks for your feedback. We understand that having your service disconnected can be frustrating. We'd be happy to speak with you about your account and help resolve this issue. Please contact us at at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds March 18th, 2020
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Not true

(1.6 / 5)

  I contracted the reliant energy for 2 years, the first year was good but the second year was not as they said. After 2 years terms over I canceled the relient and choose another company. They charge me $155 extra for leaving the reliant.
This is completely cheating to the customers, I never go back again this company and never recommend any people in my lifetime to purchase the plan with them.
This company is a one-time business company, be careful.

Josh Smith from Irving
February 29th, 2020

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds March 2nd, 2020
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Criminal & thieves

(1.6 / 5)

  Bedford, TEXAS -- Stay Very Faraway from this company! They will rip you off with their "average billing". They will put you on their highest rate and charge you out the wazoo! When we finally cancelled, they sent us a final bill for over $500, even though they've already fleeced us for thousands. I wouldn't even wish these criminals on my worst enemy.

Gharib from Sachse
October 7th, 2019

Thanks for your review. We would like the opportunity to review the account to see how we can help. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 8th, 2019
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Bill Errors for months

(1.6 / 5)

  About 3 months ago, a Cancellation fee was added to our bill-- we never requested to cancel. We noticed the fee and contacted Reliant. They have not been able to correct the bill amount ever since. The app continues to show ridiculous past due amounts--- note, we have never made late payments to reliant. It has been a headache trying to get this resolved.

Vanessa H from Dallas
September 9th, 2019

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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Bad conflict resolution

(1.6 / 5)

  We started with Reliant electricity when we moved here in April from Nc. We had no issues until September when we realized we were about to be disconnected. Apparently, because of The lack of security, Reliant let some random person call in and use our address to disconnect or service.
Mind you, we were and still are under contract with them.

This whole thing has been a nightmare. We are a single income family and our electric bill has almost doubled. That is A BIG deal for us. Our budget is super fixed, especially after our son was born with undiagnosed health issues.

I have spent so much time talking to Reliant reps and they assure me everything is fine, then its not, but this time it is, until now when they are telling me this big balance is due. It is so frustrating. It feels like Reliant doesnt value me as a customer or a person as I have spent so much time trying to resolve this issue. I will also be filing a complaint with the BBB. I just want to advise anyone thinking about using Reliant , to reconsider.

Victoria from Houston
November 25th, 2018

Hi Victoria, we sent your comments and review to our customer care team, and they have followed up to let us know they were able to reach you. We are glad your issue is now resolved and would like to thank you for your business. Let us know if there is anything more we can do.

Reliant Responds December 12th, 2018
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Dishobest

(1.6 / 5)

  I was lured into their ofc. At Walmart. 1st they told me I would get a 12 3 with free weekends and 75.00 coupon. Sounds Great! Signed! Then as I was asking questions they told me if I use less than 1,000 my rate goes up for using less. I continued asking questions then it was revealed to me if I use more than 2,000 my rate changes again! Totally confused by all the rate changes! In addition, I told them my contract with my previous company ends on 8-14-18 so I don't want to start with them until 8/15/218, fine it was stated on the contract. I should have know by all the RED FLAGS, but my neighbor has them and referred me. All fine .right?! NOT! the day I signed 7/27/18 they started service. Which meant i received a cancellation fee and lost my .8 from my previous provider. When did I find this out? WHILE ON VACATION!! yes, I started receiving emails from both providers!! Which added to my confusion and interrupted my vacation.. thanks Reliant! So I tried hard to put this out of my mind until I can back from vacation, worked somewhat! When I came back it was a TOTAL MESS RELIANT CAUSED THAT I HAD TO CLEAN UP! I was on the phone with their office several times! In addition, I had to call my precious provider several times to take me back ASAP. Will never leave TriEagle, their rates are good, consistant, billing is easy to read and customer service is AWESOME!!! will not recommend Reliant they are dishonest!

Dont trust Reliant from Waco
August 16th, 2018

Thank you for your feedback, we are disappointed to hear of the challenges you experienced. We are so sorry that this created stress during your vacation. If there is anything we can do at this point to explain or assist with any remaining issues, please give us a call or chat 24/7 http://bit.ly/2DrlrXm. We will utilize your feedback to continuously work to improve.

Reliant Responds August 17th, 2018
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Preference deals for "new" customers

(1.6 / 5)

  If you are a potential new customer Reliant will offer competitive pricing and incentives. If you are an existing customer considering renewal once you enter your address you do not see the best offers that apply to new customers only.
Example: New customers are offered Nest + Home, existing customers only get Nest.
So there is an incentive to leave Reliant, check out other suppliers and maybe come back as a "new" customer later! No incentive to stay as a good regular paying Reliant customer

New customers only from Houston
June 13th, 2018

Hello johnel.010204@gmail.com - Thank you for your feedback. We offer a variety of plans for both new and existing cusotmers. Our team can help find one that fits your needs. Click this link to discuss plan options via secure chat 24/7: http://bit.ly/2DrlrXm.

Reliant Responds June 14th, 2018
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Lazy

(1.6 / 5)

  I set up the power for my move and service under my name and account started on the 11th. The previous owners put a disconnect in for the 14th which was a Sat. My power was disconnected. After 3 calls and all day wasted, they finally told me at 9 pm what happened. She said she would send a priority over to Oncur to flip the switch, it will be on shortly. Still here it is Sunday, no power..... called Reliant again, they now tell me Oncur only works 7-7 Monday thru Friday and my power wont be in until Monday sometime. Im now 2 days behind in getting work done and house cleaned for when the movers get here Monday morning. Extremely dissatisfied with customer service, mistakes are made but at least dont waste my time lying to me or just being lazy and not getting to the real issue. Then seriously you dont have a way to flip the switch on the weekends??? Or an actually number to someone at Oncur other than the business account.

Bad customer service from Carrollton
April 15th, 2018

Hello - We are disappointed to hear of your poor experience. We'd be glad to review it to identify what went wrong, as well as resolve any outstanding concerns, but we are unable to locate the account with the information contained in this review. We invite you to chat with us 24/7 at http://bit.ly/2DrlrXm for further assistance.

Reliant Responds April 17th, 2018
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They will switch your service BEFORE requested start date!!!

(1.6 / 5)

  Watch them! That's all I can say. I spent well over an hour on the phone with a representative & repeatedly stated my service was NOT to be started until 3 more weeks. She knew, she was FULLY aware & did it anyway! Switched me sooner than what I requested. Great teaser rate to suck ya in, but watch 'em!!!

Shawnee Ann from Houston
August 17th, 2015

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The worst.

(1.6 / 5)

  Awful service. They lie a lot.

Fred Barrientos from Corpus Christi
July 28th, 2014

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Don't ever think to sign up with reliant

(1.6 / 5)

  Expensive, poor customer service and never sign up for the surge protect warranty .
I've been with reliant energy for over 4 years. Last year I signed up for a surge protect 500$ coverage on my appliances . Two weeks ago the power went out, after few hours came back on but the tv didn't work. I called them and they gave me the allied warranty phone number since the have a contract with them. Allied warranty didn't do anything about that, they said cause not due to a surge issue, we can't do anything about it. Reliant had no authority over that . Scammmmmmm

Moe from Houston
June 10th, 2014

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HORRIBLE

(1.6 / 5)

  Reliant is the worst.

MARK HESSON from HOUSTON
May 4th, 2014

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Non-negotiable

(1.6 / 5)

  This company would rather give up on a 7-year customer than meet the competition pricing! Thanks Reliant!

Mark Larkin from Killeen
April 23rd, 2014

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Nothing but greedy, pond-scum, bloodsuckers here...

(1.6 / 5)

  I've dealt with Reliant twice now. First time shame on them, the second time shame on me. I thought I would give them another chance when salesperson came to the door pitching free weekends plan. I thought this might actually be cheaper for me. Boy was I wrong...not only did my bills go up twice the amount each month, I also had to pay $295 early termination fee to get out of it. I still will recover that cost in the money that I save going with another company in a couple of months time. Reliant is in business for one thing only....MONEY!!! They don't give one dime about their customers. Please stay away from them as they will just take your money from you...

Brad from Commerce
January 17th, 2014

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Not upfront on rates

(1.6 / 5)

  Reliant is a company you continously have to negotiate with. You have to go at least 3 levels to their "negotiating" team. Be prepared to state you have a lower offer. You call one number and they can only offer you so much, which is normally about 1 cent kWh less than the offer. Be prepared to spend some time with them if you want to stay with them. I hate that I have to do this, but feel most companies do this anyway. Guess that's how they have the stadium in Houston named after them. Someone has to pay for the name, but I won't. Shop the competition so you are prepared with any offers they throw your way. All in all, we are after the lowest rate, so why not offer this to us from the beginning.

Reliant Customer of 10+ years from Houston
December 29th, 2011

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Happy to leave Reliant forever.

(1.6 / 5)

  Reliant always blamed AEP for their billing mistakes. Example, I was overcharged 5 out of 12 months. I had to sit on the phone and told that if the meter was re-read, I would be charged a,I think $10 fee. My question to them was if they were wrong, were they willing to give me a $10 credit. They were wrong 5 times out of 12, but of course, they declined my offer. I know this much. Reliant doesn't offer competitive rates and "nickel and dime you to death" with all sorts of fees.

Do not recommend them at all.

Roy Barrera from Corpus Christi
August 3rd, 2010

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ReliantOvercharges

(1.6 / 5)

  Reliant has no customer service, especially if you are a current reliant customer and want to get a rate quote or switch plans to get a lower rate. I called customer service and was on hold for over 30 minutes and finally gave up. I tried to get a quote on their website, but it continually refused to accept my reliant account number. I emailed them and asked for quotes on other plans. Instead of sending me quote information, they emailed back and gave me the customer service number that I had already tried before with no success. As soon a I get a better quote, Adios Reliant!

Frank W from Richmond
August 11th, 2009

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Lacking Customer Service

(1.5 / 5)

  Not alerted of power shut off via mail or email. I had an issue with my bank payments and never was alerted by Reliant. I offered to immediately pay on the website but felt it was their position to not have me pay the reconnection or late fees. I was not offered nor did I get any of their reps to acquiesce. After I called with no help from any of the 3 representatives I decided to immediately switch. I had my power back on with Mission Power within 3 hours.

Anonymous from The Colony
January 30th, 2012

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reliant rigid

(1.5 / 5)

  I know reliant is the top company in this area and I'm not sure if that is a good thing. They have these rules and their people have no flexibility to work with you. I will give an example. I paid last months bill which I will admit was late. I had gotten a shutoff notice. I got an extension of a few dys and paid with a check online as I always do. My bill was 563.38 and the next bill was 645.00 which I paid with a debit card. Well, my quarterly homeowners insurance payment was taken out of my account and caused my payment to reliant to be returned nsf. They are still going to turn off my power even though I am only late for one month

Earl F. Harmison Jr
August 27th, 2009

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Beware...$25 disconnect fee, 2 days late pay, DURING PANDEMIC!

(1.4 / 5)

  I was 2 DAYS late on my payment and they charged me a $25 disconnect fee DURING A PANDEMIC! 8/20/20 Thanks Reliant... not!

Hot in Texas! from Dallas
August 16th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds August 18th, 2020
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New provider coming soon !

(1.4 / 5)

  Not very helpful when you can't pay your full amount. Bill is way to high, $531 for 1 month I paid $500 they sent me a disconnection for $31 in a pandemic !!! Then they want you to call here fill out this read that in order to get a extension or help not for $31 someone else might be in worse shape than me help them. I can't wait till this contract is up !!

T.T from Fort Worth
May 7th, 2020

Hi T.T, we appreciate your feedback. We take customer service very seriously and we're sorry for your experience. Please contact us at 866-222-7100 with your account information so we can look into this for you.

Reliant Responds May 7th, 2020
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I do not recommend Reliant Energy.

(1.4 / 5)

  Reliant did not honor their contract!! Reliant management would not work with me and over charged me for a broken door bell camera and interior camera that never worked. I will never use Reliant again, GF!

I do not recommend Reliant Energy. from Dallas
February 24th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds February 25th, 2020
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Do not sign up for Average Billing in the Summer

(1.4 / 5)

  I signed up for average billing with Reliant effective in September 2019 and realized in October that the average billing amounts were estimated way to high. Since I had started with Reliant in August, they were using just that one month as the average billing amount for my October bill. Anyone living in Texas knows that the August is the hottest month and the highest bill, not the average. I did not sign up for average billing to keep paying my highest bill of the year in the cooler months. Therefore, I began paying only for my actual usage and paid it in full about two weeks early.
I did not anticipate receiving a late penalty or a disconnect notice in November for not paying over and above what was due for my actual usage. The deferred balance is my own money to be held by Reliant (with no interest) for credit to future usage. Other utility companies Ive used have not done this. If I dont have extra to pay that month, I just dont get the credit to lower my bill later. Reliant has not seen reason on this issue and I will be contacting the Public Utility Commission.

Douglas Brooks from Plano
February 3rd, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds February 4th, 2020
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So disappointed

(1.4 / 5)

  I was a Reliant customer for 10+ years and when I first started with Reliant I received excellent customer service. Unfortunately, the last 2 years became absolutely frustrating and due to the horrible customer service and lack of care to the customer I changed providers. The sad and unfortunate thing is that once I switched I received several calls from Reliant asking please come back we can offer you a great rate and they were so nice, I asked the people that called me why now was I getting good customer service which no one had an answer now Im being harassed about my final bill, I just received it on Wednesday and I already received 2 calls about it. Its absolutely crazy.

Lynnette from Euless
October 25th, 2019

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 30th, 2019
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Very slow process on electric plan changing.

(1.4 / 5)

  I changed my plan online. A month later, the plan was not changed. When I chatted with customer service online, was told it takes 1 to 2 billing cycles to change the plan. Not sure what takes Reliant so long to change the plan. If it requires hardware change whenever customer switch plan? From customer perspective, it is inefficient.

VivianJ from Houston
September 14th, 2019

Hi Vivian, thanks for the feedback. This isn't the type of experience we want our customers to have and we would like the opportunity to review this issue. Call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 2nd, 2019
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Lost a customer for life

(1.4 / 5)

  I tried to switch from Reliant to Life Energy. However, Reliant put in a move-out order (which I was not doing nor said I was doing) which cancelled out the request for Life Energy. Now, I am just getting all the bills and fees (over $200) from being without a service provider (unknowingly) for 3-4 months timeframe. Reliant has admitted their part on this. They have provided unprofessional customer service during the whole ordeal or is not taking responsibility to help me recoup from this unfortunate circumstance. They do not seem to care about customers and have lost one for life.

goodie123 from Irving
August 9th, 2019

We regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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Lots of billing problems

(1.4 / 5)

  Their billing department could not draft from my account with out consistently making errors for reasons that are still unknown. I was charged fee after fee after fee and would have to regularly call to get them removed. I finally had to change providers and cut my losses. Absolutely the worst. Even the final bill was not final. I would live by candlelight than deal with this company again.

from Dallas
January 24th, 2019

Thank you for bringing this issue to our attention. We apologize for the issue you experienced with your account. We're always working to improve our billing processes. If we can still be of assistance, please give us a call 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds January 31st, 2019
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The are awful

(1.4 / 5)

  Reliant has issues with their billing system and the text message service. They blamed my bank for billing errors, and the bank provided me proof that it was Reliant. The shut my service four times in two weeks for a payment that was made.

Tired Customer from Pflugerville
January 23rd, 2019

We sincerely apologize for your negative experience. We are reviewing our policies with our agents to ensure customers are provided with all options to meet their needs and to ensure this does not happen again. If we can still be of assistance, please give us a call 866-222-7100.

Reliant Responds January 31st, 2019
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They do not care for their customers only money hungry

(1.4 / 5)

  I would give this company ZERO stars if able. I've been with them for going on three years. I've always paid my bill on time despite the fact my bill is higher every time and I'm only home at night! I recently had a baby and ended up losing my job due to insufficient childcare. I just started a new job and unfortunately have been playing catch up the past two months on bills. I needed just THREE days to pay! Which was the day I got paid. This company had no remorse and still cut off my service in 40 degree weather with a 9 year old and newborn baby. We came home to no lights and a freezing apartment. It's been a difficult time period for me! Just had a baby, lost my job, and my children's father had also just passed. All they told me was that there was nothing they could do and for me to call 211! Which also wasn't any help! I wasn't even asking for anything to be waived, discounted, nothing! Just a few more days to pay my bill in full including any ridiculous fees they added! I hate them and I am currently searching for a New electricity provider! I know for a fact there's better out there because the previous provider I had at my old apartment not only would work with you on a payment plan instead of instantly turning off your lights, they also offered a discount since my kids were on CHIP so my bill was never more than $80. Unfortunately, they do not offer their services on the area I moved to which I hate.......

Stella from Austin
January 19th, 2019

We sincerely apologize for your experience -- this behavior doesn't reflect our core values. We are reviewing our policies with our agents to ensure customers are provided with all options to meet their needs and to ensure this does not happen again. If we can still be of assistance, please give us a call 866-222-7100.

Reliant Responds January 25th, 2019
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Terrible on many levels

(1.4 / 5)

  Our bill usually runs 400-600 month. Thats a lot. But this past months bill was 809.00....WTH thats patently improbable. Its just my husband and I. And we are fiercely diligent in using the least electricity possible. Rarely turn the AC on. Dryer broke 2 months ago and we will not be replacing. We use clothes lines now. Unplugged a 2nd refridgerator. Weve had an above ground 24 round pool for years. Husband maintains it and turn pump off regularly. Hes semi retired and Im disbabled. We spend mist of the time on the patio by the pool because the breezes keep us cool.
Know what we did today? We had a last minute garage sale so we could eat this week. Im not kidding. We also needed to fill gas. The 200 above normal bill has made it a difficult week. So while my husband is manning the garage salad duties, Im spending a beautiful afternoon researching other power companies and plans and reading reviews. Because come Monday morning I absolutely will ne changing electric companies. The companies should do more than provide power. Maybe show concern. Like: Hello Customer, were concerned about an unusually high bill you just received. Please call 800..,well figure this out. Absolutely despicable. And I plan on highly discouraging anyone I can from using reliant. Starting with a Facebook post of the bill. Almost forgot. When I called customer service today to ask for a few faux extension to pay the bill ( first time ever asking for one on 35 yrs ) she said balance was zero. So reliant already got their grubby hands on my $ and its on hold. So now its gonna to hit my account and theres not enough in there. Ill get rebilled with late fee. She didnt have any idea how to help me. Useless

Will Never Use or Recommend Reliant Again. Despicable. from Baytown
June 30th, 2018

Hello Lisa - thank you for your feedback. This does sound like a very challenging situation. We will attempt to locate your account using the information you've provided and be in touch. If we cannot reach you, please call or chat with us 24/7 and let's work together on these concerns: http://bit.ly/2BfDppZ.

Reliant Responds July 10th, 2018
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Can't take it any more

(1.4 / 5)

  Initially, it was fine, prices are what I expected. They gave me a $200 credit which covered multiple months of charges. I was really happy and recommended their service to others. Then the bill began to climb. I paid what they said I owed, but there was always a balance forwarded. I asked for explanations. Now, they have my bill 240 due, with 174 due on May 7th. My personal audit showed they charged me twice in Feb, 2018. I sent them an email, explaining the over charge. I'm a senior citizen, healing over a bad car wreck , unemployed. I walk around my apt. in the dark, to save, wrapped up in a blanket to save, don't have a washer/dyer. Don't use the dishwasher, don't iron, bath once a week, keep the blinds closed. I swear, this feels like elder abuse. I need your help. It seems no conversation with their customer service with resolving problems never makes it to their accounting, so the price keeps ramping up

Judy Dixon from Tomball
May 2nd, 2018

Thank you for your feedback, Ms. Dixon. We were able to locate your account with the information provided and will contact you to go over your billing in detail. I'm sure that we'll be able to resolve your concerns as well as come up wtih a plan to assist you in reducing your usage and costs. We'll be in touch soon.

Reliant Responds May 8th, 2018
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Very bad

(1.4 / 5)

  I was charged late on 8/28/2017 when Houston was dealing with Harvey.. Very bad company.

Abbey from Houston
September 2nd, 2017

We're sorry that you've had an unpleasant experience with our company. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm if you would like to discuss this issue further.

Reliant Responds October 1st, 2019
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Got scammed by this company's reps

(1.4 / 5)

  I wasn't happy with my discount power people because I was told I could only get an electronic bill and I wanted a paper one, so when reliant's reps came to my door I listened to their pitch and switched. I don't know if they were misinformed or if they flat out lied to me, maybe a bit of both. I was told by the two girls, Lorena and Melissa, that reliant's price per KWH had Oncor's service fee rolled into it and that's why it was .11 as opposed to my power company's .08. But when I started getting bills from reliant, I had a $47 Oncor service fee as well. Reliant's contract is for five years and I have to pay to get out. I called these reps to ask about the separate fee (they gave me their numbers) but I've yet to hear anything. I don't know that other electric providers in Texas are any better than reliant, but next time I'll be careful not to commit myself for this length of time and will not believe anything I hear in a sales pitch. I hope this review will keep someone else from being scammed.

Donna from Dallas
August 9th, 2017

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds May 22nd, 2020
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Worst Service Ever. Stay away from Reliant Energy

(1.4 / 5)

  Worst Service Ever. Stay away from Reliant Energy. Their Average billing is a nightmare, because you sign into average billing, they charge you twice as much as your current bill. I will suggest you look into some other energy company.

Frank from Houston
October 18th, 2016

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Crappy

(1.4 / 5)

  I HATE reliant. I pay the bill because I have no there option but they suck you dry. Every penny you have they try to take from you. Every month your bill increases by $30. If you have the choice, DO NOT CHOOSE RELIANT!!!

Brianna Gipson from Stamford
January 14th, 2016

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Get everything in writing first! Estimated bill calculator is not even close!

(1.4 / 5)

  Had a good rate for 3 months and inquired about extending it up to a month because we had not finished closing on our house. They could not extend it but suggested I sign up for the 12 month plan and get the $50 credit on my first bill. I went with the high rate knowing it would only be a few weeks and I would get a $50 credit. As it turns out, you have to have your service for at least a month. So... High price and no credit. Never go with anything by telephone. Get every detail in writing!
The day I called to cancel service I checked online to find my usage and estimated bill up to that day. The amount stated was for 2 days earlier. Boy was I surprised to see that for the first 17 days of the month I paid $3.15 per day for service and the last 4 days I paid $13.28 per day. After I cancelled my service they would no longer let me see online how much I used each day. My final bill was almost twice what the online calculator said it should be. Do Not trust the calculator and be willing to pay whatever they want for the final month.
When we get our new home we will not be going with Reliant. I'm honest, I expect others to be also.

William Valerio from Tomball
August 25th, 2015

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Bad Customer Service

(1.4 / 5)

  Reliant refuses to give me a date that my contract ends. How am I supposed to switch to another company if I don't know when to switch? According to them, I had to wait until after my meter is read and they can't tell me when that will happen. In the meantime, I'm sure I will get hit with a higher price.

DM from DFW
April 7th, 2015

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Reliant Energy Nightmare!!

(1.4 / 5)

  Horrible!!!! THEY ARE CROOKS & LIARS.......In Oct of 2014 I paid Reliant a deposit to be my energy provide, and every they sent me a bill and I paid it. In December may lights got cut off and I called Reliant and they tell me that they are not me energy. Exercise me!! But you are sending me a bill and taking my money EVERY MONTH. I complained to TPUC, and Reliant is suppose to return the money I paid them, but I HAVE NOT seen a dime of it. Ok, in February called Reliant again to give them a second chance. Cause liked the plan. They toke a deposit again and told me as of Feb. 10th they were my energy provider. On Feb. 25 my light was OFF AGAIN. I call they again they tell me they ARE NOT MY ENERGY PROVIDERS....WTH!! You keep taking my money and not giving back. This has been the worse experience in my life.....Be cause of them lying we were without lights for 10 days all together.And I have a one year old baby boy that has to have breathing treatment daily.
+

Carolette Barnes from Dallas
March 3rd, 2015

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total rip off

(1.4 / 5)

  I recently switched companies based on words of salesman- he used my previous bill to show how i would save money with free weekends- says weekends is 32% of bill- He also stated that the TNMP charge of .4 was already included in the 12.75 rate so i would not have any extra charges, WRONG- when i got my first bill- i had a charge which was 1/2 of my electric bill- per the cust serv- i am charge 8.75 for delivery fee plus 3.75 per kw on the total usage including the free weekends, this average to 12cents. so much for free weekends and all she can do is apologize for miscommunication from salesman- will be switching any paying the 275.00 cancellation fee

debbie from Lewisville
September 30th, 2014

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Reliant does not appreciate its customers

(1.4 / 5)

  I had been using Reliant for a couple of years and my contract ended in April. When this happened they switch me to the most expensive rate. So I used about the same amount of energy than the month before but paid twice the amount. When i called to get set up with a new plan they only gave expensive options thinking i wasn't going to shop around. I think Reliant will try to rip you off no matter what. I did my homework and read great reviews about Source Power, I'm looking forward my new contract.

Fabiola Vila from Dallas
June 3rd, 2014

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Switching providers as soon as possible - Regret signing contract

(1.4 / 5)

  Reliant has been nothing but expensive. I live in a 2B/2B apartment and am not in it during the workweek. My roommate and I always turn off all the lights and turn the A/C temperature up so it's not running all day. We still have a bill that is $150-200 per month which is absolutely ridiculous. We got switched over to a month-to-month plan which has cost us. I called to inquire about the raise in prices and Reliant said that it was because we didn't renew our contract and it automatically rolled over to the month-to-month plan. I never received notice of the contract expiring in the mail and they did nothing to help us out. I cannot wait to switch providers and get Reliant off my plate. I would not recommend them to anyone. Also, I signed up for paperless billing and they still continue to send me paper bills which is infuriating.

Whitney from Houston
April 25th, 2014

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Run away from relient

(1.4 / 5)

  Your bill will keep going up for one reason or another. 2B/2B apt I pay $175 a month. They are just a rip off company

Basheer Al Mahayni from Richardson
March 12th, 2014

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Garbage

(1.4 / 5)

  In looking at their pricing plans, I'm trying to figure out how paying more is considered a good deal?
They are completely fraudulent in their business practices. But what the hell, they are a power company so they have you by the "balls" If I ever me an official for this company, I'm kicking their teeth in.
You people are dishonest, greedy Nazis.

Rambo from Houston
July 12th, 2013

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Never again!

(1.4 / 5)

  We had a HORRIBLE experience with Reliant in 2009. We are a military family, and moved to Galveston for 1 year while my husband attended a program at UTMB. This was the first time ever living in TX, and I was unfamiliar with the various companies and plans. Halfway through our first year, I realized we were paying WAY more than most other companies charged, so I called Reliant to see if they would reduce the rate to be more in line with the others. They flat out refused, so I switched to another provider. Reliant retaliated by charging us a $295 penalty fee for canceling! I called several times to get them to reduce the penalty fee, as it was too excessive. They were totally unwilling to negotiate, and sent a collection agency after us. We refused to pay the penalty; it took nearly 2 years to get the collection agency off our backs.

Deborah S. from Galveston
January 20th, 2013

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No accountability at all

(1.4 / 5)

  Besides having the highest rates in Houston, this company has no accountability at all. They confirmed turning off my service on 6/29 but kept on billing me after it. After an hour on the phone with 3 different people from customer service, I am being told that the request to turn it off did not go through and it as scheduled for 7/30, with me being billed for all these day (even thought I already got a new provider and also being billed by my new provider at the same time). They mistake is co

Houston Resident from Houston
July 14th, 2012

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Horrible Customer Service

(1.4 / 5)

  Good customer service takes care of a problem
in 1 phone call, not 4 phone calls and a
letter. Also, I was told that the month of
April I would not have a bill. I mistakenly
thought I would not have to pay for that month
of service. Instead I received 2 bills in 1
weeks time the following month. This company
has permanently lost me as a customer. If they
were the only company in town I would MOVE!

A from Corpus Christi
June 4th, 2011

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Aweful Experience

(1.4 / 5)

  We have had reliant for about a year and now we are going to switch because of the flex plan being extremly expensive. We live in a small two bedroom apartment and our power bill has hit 400 dollars three times!!! We couldn't make a full payment one month because it had been 400 dollars two months in a row, so we payed what we could and they shut off our power without giving us a notice or email or clall or anything!

Mary from Dallas
January 28th, 2010

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Don't sign a long term contract with these people.

(1.4 / 5)

  Reliant is a company that will lock you into a long term rate that looks good at the time but if electricity goes down they will not adjust your rate for 2 years. I have called them and confronted them with this but they are not "The New Reliant" as they advertised they are the same old company.

Jack from Midlothian
September 24th, 2009

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feeling ripped off when using short term service

(1.4 / 5)

  I'm in property mgmt. and when I have to have service turned on for a short time to do repairs, maint., etc. I feel that I am overcharged for this service as compared to my residential service that I have with you.Price per kw. I give this company a lot of new business when I suggest Reliant to my new customers. I have decided to check out your competition and if I find better pricing chances are I'll be switching, not just business but my home as well.

Reed Properties from Abilene
August 10th, 2009

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Learn how to AVERAGE!

(1.3 / 5)

  While we have never had any issues with customer service or receiving our bills, the rates were always high, so we signed up for average billing to have a consistent bill. We had already been with the company for a year and it was explained that they could take our past years usage as well what we were currently using to estimate and average our bill. It also helped with budgeting to have a consistent bill. In the end, our term is up and we now owe them $250! What the h$$$! My bill was pretty consistent. It seemed like they knew what they were doing. They have computer systems for this. It seems like they could do a much better job at averaging than this. It's simply ridiculous!?! Needless to say we will be changing companies due to Reliant's incompetance, high rates, and silly litte extra fees.

Michael Barrette from Tomball
November 23rd, 2011

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atrocious service

(1.3 / 5)

  Twice, they grossly overcharged me. For a 2/2 apt, we averaged $100-$120/mo on a fixed rate plan. This last time they overcharged, they claimed we used over 3000 kwh in a month! The bill was $300+! I called their customer service line and explained to two reps, who agreed and sent me to their manager. She said while we waited the 30 days for Centerpoint to check and make sure the meter was working properly, she'd defer my payment.

What she neglected to mention was screw it, we're charging you late fees though we've deferred your payment. And then they pulled a $200+ bill the next month, though I was gone all month and my roommate gone half for work! After 2 months calling them and arguing the point, what do I get? Not a return of the $45 check-your-meter fee, and definitely not a retraction of the "late" payment.

I was supposed to receive my final bill/refund in 3 weeks. 2 months later, nothing. Way to screw up, Reliant. I wouldn't refer them to an enemy, much less a friend.

laura from Houston
October 17th, 2010

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When the service goes.

(1.3 / 5)

  When first ordering from Reliant they are good to work with but after having service with them over the years they become less attentative to thier regular customers.the plans change to often and the service after the initial start-up rates low.

Minimaker03 from Mingus
August 29th, 2010

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Worst Electricity Experience

(1.3 / 5)

  After Hurricane Ike, they naturally raised the price on my electricity without any kind of notice. When I switched providers after moving, I called and canceled my account. When I called to verify a week later, they hadn't canceled it, and they claimed they wouldnt be able to cut off service for another week, and I was stuck with the bill.

Jack F. from Houston
May 27th, 2009

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Do not get with reliant!!

(1.2 / 5)

  I used them this last year with their free promotion of free nights. My bills are so expensive!! I live alone in a 1 bedroom. I never use over 500/kWh yet my bill is always $100+ they are a complete rip off! Never again!!

Renee K from Houston
July 17th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds July 22nd, 2020
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The Worst Utility Experience Ever

(1.2 / 5)

  I had been a customer for 6+ years, but when I tried to negotiate a new plan and waive the cancelation fee, they account services could not answer simple questions. The price of energy is at lows for the last 10 years, and I felt that they were not offering plans that were more affordable. I explained that if they would not waive the cancelation fee for a new plan with them, I would pay it to move my service elsewhere. The Rep I spoke to tried to convince me that it cost Reliant money to cancel my existing account, and didnt even attempt to treat me as though I was important to them. Instead he continued to explain what Reliant offered me (um, electricity billing). I will do everything I can to divert anyone else shopping electricity to never consider Reliant. Texas electrical plans are confusing enough, so dealing with people who dont even know their own products is terrible. Posting the same on their Facebook account about Reliant.

Sam from Flower Mound
May 18th, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds May 19th, 2020
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Reliants customers reps. LIARS

(1.2 / 5)

  On two different occasions I talked to two different reps. about my deposit.When I first signed up I was told it would be refunded after a year.Its been more than a year and nothing. I recently inquired about this and talked to the reps. One was a guy and the other a lady by the name Blanca.At first they both said it was supposed to have been returned to me.Than they both looked into the matter and told me they had given me a credit on my bill.Which they did not have my permission to do.They took it upon themselves to keep my refund.Which I believe is wrong.

Joe Vargas from Dallas
May 12th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds May 12th, 2020
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rip off

(1.2 / 5)

  This company throws money at you to get you to sign on, then their bills come high, to entice you to choose average billing, still those average billing is high compared to my usage historically with other providers. Nothing changed on my end to cause this high consumption cost. its a scam and wont recommend them to anyone.

Henry from Grand Prairie
December 5th, 2019

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds December 6th, 2019
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Reliant roasts loyal customers!

(1.2 / 5)

  Been with reliant for years , business and residence. Paid faithfully every month. This months bill was apparently received late. Was told two notices were sent-( not received) . They received my $800 monthly payment and still cut me off bc I unknowingly owed a late fee for That same month!
I called and explained my bill payment Is from offsite management and I did not have access to the credit card for the late fee which he insisted I pay or not have my service turned back on!!!!!!!
( I could not use my personal credit card as I was robbed a few days earlier) this cut off was before the next bill was even due.
The supervisor I spoke with ,while I was in the dark, knew I was very upset as I had been drilling on a patient!!! He had the nerve to tell me he would not turn it back on unless he recieved the forty dollars. I had just signed on for another three years in sept .
This company endangered my patient , failed to inform me and failed to use common sense as I have been with them for years and always paid.
Needless to say they are %#%#% in my book. I want out of my contract and was told no way out.
Do NOT do business with a company that has employees that can not even think beyond a forty dollar late fee with a faithful paying customer,
Centerpoint tried to call me and warn me that my electric company wanted to cut me off and I thought it was a scam. Odd that they took the time to CALL and try to warn me but this %#%% reliant could not do so.

I will make sure every one I can talk to knows how %##%^* reliant is.
Yes I am forced to stay with rhis piece of #%#% company and will make sure I advertise how awful they are. $40 for negative marketing .
All this bc they wanted forty dollars for a late fee and they could have added it to the next bill if they wanted to .
Reliant is rotten.

Dentist who pays each monthly bill from Humble
November 1st, 2019

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds November 18th, 2019
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Worst Experience & Billing Scams

(1.2 / 5)

  This sis our 1st time w/Reliant and there Security system. Worst Experience ever, there Billing is a Rip off and they try not only to charge you 2 but 3 times for the same Bill of there Security system. There Customer service is the worst and broke English speaking people and Not 1 CSR can help you or answer ur questions but yet they can All see the incorrect charges but yet can't get them removed or credited back to you. Don't set up Auto Pay because they will keep taking Multiple payments and then claim they didn't double charge you, but yet Customer service can see the excess and over charges but won't do anything about it. CSR can't transfer you to the right person either or billing department. I spent 2mo on the phone trying to get this corrected but NO 1 would help me or resolve it. I had to cancel my Auto Pay and let my bank know not to let them try to draft a payment until they fix it but didn't. I had to change my services to TXU Energy, which I should of done in the 1st place the old way.

DrewPam from Temple
October 22nd, 2019

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 23rd, 2019
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Consumer beware

(1.2 / 5)

  I switched to Reliant. Received a great rate. I was informed that I could extend my contract to 2 years with this great rate. I called back in one month and was told that I could not do this. I'm not a new customer!!! Lies! After being on the phone for one hour, I was repeated informed that this wasn't true. I'm leaving Reliant. They DO NOT care about their customers.
Will tell neighbours about my experience. Honest people no longer exist. Reliant, Please call me if you change your song and dance.

Disheartened from Sugar Land
September 30th, 2019

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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These guys are liars but very experienced salesmen.

(1.2 / 5)

  At the end of my 1 yr contract, they immediately upped my rate. When I called them, they bullshitted me into another high rate longer term program. Avoid these crooks.

Uncle Gary got screwed from Bacliff
August 13th, 2019

We're sorry that you've had an unpleasant experience with our company. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm if you would like to discuss this issue further.

Reliant Responds October 1st, 2019
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Horrible

(1.2 / 5)

  Such a horrible experience. I started my contract with them on June 16, 2018. They sold me on the fact that our first month would be free and every month after would be reasonably low. I was tight on money at the time so it sounded like a great deal. I did not look at reviews which i should have and was a mistake on my part. First month was free as promised, second month was reasonably low also as promised...then third month comes and i get hit with a 300 almost 400$ bill. It's now March of 2019 (9 months after I started the contract) and I still to this day pay 350+ on my bill every month. I work 2 jobs so I'm rarely ever home to use it. I have multiple friends that live in HOUSES that don't pay anything more than 90-150$. If I could rate this 0 stars I would. If you are looking into Reliant I recommend you NOT to unless you want your pockets hurting every month. I wish someone would have given me this advice before signing! Worst electric company by far!

Lourdes H from Dallas
March 30th, 2019

Thank you for your feedback. We're sorry we fell short in meeting your expectations. We apologize for the inconvenience, in order to investigate this matter we will need more information from you. Please contact us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds April 11th, 2019
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No good

(1.2 / 5)

  Bad customer service and not up to date bills

Kayla from Galveston
May 30th, 2018

We are disappointed to hear that you've had a poor experience with us. Can we discuss this further? We'd love to make it right. Give us a call or chat 24/7 anytime: http://bit.ly/2DrlrXm.

Reliant Responds May 31st, 2018
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Reliant is Misleading!

(1.2 / 5)

  Reliant Energy are incredibly dishonest and difficult to deal with. I would like to discourage people from doing business with them. A salesman of theirs came to my parents door and misled them from the beginning. My parents are in their 80's. After 2 years, In January of 2017 they received notice their contract was ending. We called in March of 2017 and asked repeatedly if the contracts they had were ending. They were vague, but finally said yes. Long story short, we switched their contracts last week to Champion Energy (who I highly recommend), and Reliant just debited my parents checking for $590 for early cancellation. The main response I received when I called Reliant today was, "We understand, but we are within our rights if you will read the fine print". Please repost this, I feel Reliant has been misleading on several occasions since day one, and I hate for anyone else to be dealing with such a dishonest electrical company!

Reliant is Misleading! from Sweetwater
June 30th, 2017

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Unfair company

(1.2 / 5)

  They charge too much money for disconnection services although I payed before they disconnected my electricity services. It is so unfair!

This company is so unfair!!!!! from Houston
April 16th, 2017

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Bad customer service

(1.2 / 5)

  Cut off my light without giving a disconnecting notice. I had already payed off my bill and yet they disconnected it and left us a whole day without light. When called they said they couldnt do anything and we had to wait. Definitely unsatified.

Worst company from Pharr
January 11th, 2017

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These people are horrible

(1.2 / 5)

  They blocked my bank account for autodraft fr no apparent reason then hit me with $35.00 in fees. Called Reliant from the bank manager's office, and with the BANK MANAGER explaining that the bank did not issue a stop payment, that Reliant actually sent the money back, their customer service agent still had the nerve to argue. May these people wake up and respect their customers before they lose even more.

Thias from Arlington
October 19th, 2015

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Un-reliant

(1.2 / 5)

  Once the contract end the price sky rockets, was pay in $30-40 for a cabin in my property now it's $130.00 and I used it less this month than last. Run from un-reliant!

Frank from Salado
July 24th, 2015

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The worst mistake ever.

(1.2 / 5)

  I had always used another company (TXU) and decided to shop around for a cheaper rate. The price for Reliant said 11.7 per kw hour with free weekends so I took the plunge and switched. I can honestly say this has been one of the worst decisions I have ever made as a homeowner. My bill has been almost double what it normally always was with my former company. This should have reduced my bill greatly instead of increasing it so very much. It is something to do with the extra Oncor delivery fee. I have called twice to try and work out a different plan with them with no luck. The only way out is to pay the 250.00 termination fee. Very misleading and very rude people for customer service. I do not recommend this company at all.

Un happy from Breckenridge
August 5th, 2014

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Infuriating

(1.2 / 5)

  I needed to turn power on at a house temporarily while it is being sold. I already. Have a plan with them on my current house. I had received a quote for $.11 with Gexa Energy, but they needed to pull my credit to see if they needed a deposit. I didn't want my credit pulled so I called Reliant to set it up since I am already with them for over a year. They quoted me $.14-.15 basically which upset me, but I was more concerned about a credit check. They continued collecting my information and then told me I needed a $200 deposit... Ok. I asked if they pulled my credit to which their response was, "I didn't, the system did." They did not even tell me they were going to run my credit and once they did the salesperson and the manager couldn't tell me if the credit check was a hard or soft pull. They then proceeded to put me on hold for over 5 minutes while they talked and then dropped my call twice. If I wasn't locked into a year long contract with a termination fee I would be switching providers!!!

Shawn Owens from Cypress
July 30th, 2014

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Disconnect from Reliant

(1.2 / 5)

  I have moved a lot in the last 28 years in different states and used a lot of different electric companies. I was happy for the most part with Reliant for the year we were with them. Then we moved again to be closer to work. I have never been told that I couldn't get service disconnected on a specific date until Reliant. They told me basically that I would have to pay for 2 extra days because someone else had already put in a service request for 2 days after I wanted my service disconnected. So I paid for the apartment complex to clean and do whatever they have to do to get the apartment ready for the next move in. They couldn't even tell me if it was going to be the morning or afternoon when it was switched so I could have been paying while the new tentants moved in. I won't use Reliant again. I went online to view the usage and they have already taken all that info off the account page. When I called about that I was told it would be 7-10 business days before they could put it back. I guess their computers are slow.

Jackie Ulmer from Waxahachie
June 16th, 2014

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Don't do it

(1.2 / 5)

  I've been a Reliant customer since 1984. No more.
I'm disabled now, & very low income. Do they work with me? No, it's Ike pulling teeth to get the supervisor of the supervisor's supervisor to agree NOT to cut off the power for 24 hours (that's right-one day was all I was asking for) so I could meet with the low income assistance folks to try & get some help to pay the bill. Ii never disputed that it needed to be paid. I just don't have the money.
I did not get sick to inconvenience Reliant Energy, but they sure act like it.
Even with doctor's statement on file, & a promise to pay from a local charity...BAM! Next morning, power off. I explained (yet again) that I'll get very ill w/o power.
Their response (wait for it): "Go to the hospital."
How about turning the power back on?
Oh, no.

So the charity called Reliant back & faxed them the voucher again & the power came back on.
Bye bye Reliant. It's been real. Hope you never get sick or poor.

Victoria from Houston.
March 8th, 2014

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Did not honor promise and waste customer time for $13

(1.2 / 5)

  I bought a new place and scheduled people to renovate right away. I paid Reliant an expedited fee to have service turned on same day after another company's guy did not show up or return calls asking where he was. Rep tells me for sure to expect electricity by end of the day. Nothing day one. Called them on day 2. They called main electric service and told me everything is good to go and that it was on my end. My contractor checked everything and no go. Said if they send someone out I will be charged if it was from my doing. So decided to wait to the afternoon to see if lights would come on....Day 3, still nothing. My guys checked all systems again and no issues. So, I called again and complained and demanded refund of extra fee to have same day service. The rep appologize for what occurred and promised me that I will get my refund but have to wait until a bill is established even though an extra charge was seen. When bill came they would not take it off bc main company will not refund them citing they found nothing wrong on their end. They waisted so much of my time and refused do the right thing, return $13 that they in no way earned. Only $13!!! Instead they pay reps and managers to hear me complain and post the truth of my ordeal on line. My contractors lost 3 days of work and I must of spent at least 2 hours on the phone with them. It's obviously I can't do much with $13, but I felt I was not taken cared of from the get go. They reminded me that I will be charged $200 if I break the 1 yr contract. That, I can afford.

JT from Corpus Christi
May 31st, 2013

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Expensive

(1.2 / 5)

  Use reliant since I've started rent apartment.The thing is that is too expensive for a two bedrooms.Not using A/C but it still the same. They said that they will reduce the price but they didn't.Looking for a new company.

Rose Ewatame from Houston
March 20th, 2013

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WORST ELECTRIC COMPANY!!!

(1.2 / 5)

  I have had a few electric providers in the last 6 years and this is by FAR the worst! I went with reliant because the rates I found online beat the other competitors. I wish I had read the previous reviews before enrolling in a 2 year contract... I signed up online entering the address, for connection on 6/22 which was the closing date for the house. The closing then got delayed a week, and when we came in the house on 6/28 the power still wasn't on. We called reliant and they said their computer says its on since 6/22, but we will send out a tech to look at the meter within 2-3 hours. The tech came and left, without leaving a note or even knocking on the door. We called Reliant again after about 6 hours when the power still wasn't on, again they said the computer says the meter is running and its connected. Took about an hour before they realized that the meter that is connected is for the sewer lift station next to the property, and the actual house they put an "A" at the end to tell the difference between the two. I then spoke to two reps who told me that they will put in a service ticket and I will not be responsible for charges to the lift station since that belongs to Harris Co. Mud. I checked online and charges were still on my account along with a new charge for $64 for connection and service fees for the lift station. I called again only to be told, they would put in a new service request and I would not be responsible for charges. Received a bill in the mail on 8/6 stating that it is due for 8/13 for the lift station, called back 3 times spoke to one rep and two "supervisors" to be told that the issue has been reviewed by two departments and it was not their error, and I should have called to set up service instead of doing it online and this wouldn't have happened...if you dont reccomend doing the online set up due to probability of errors, then why is it available??? Needless to say I will never be going with reliant energy again, the discount in rate isn't worth the 10+ hours I've spent on the phone with them over the last month!

Laura from Katy
August 13th, 2012

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Does not deliver

(1.2 / 5)

  One of the selling points for us to sign up was that they did not outsource their Customer Service. That is no longer true. They are outsourced to Mexico and they cannot/won't understand what we are asking. It also takes 20 to 30 minutes of waiting before a rep is available to answer the phone. We have asked for a combined statement of our security lights & home over and over again. They say they will and the billing period we receive 2 statements.

Jones from Richland
July 26th, 2012

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Triflin from the start!

(1.2 / 5)

  It took over an hour to process my information. Then they informed me there was a hold on the apartment complex so I would need to fax proof of residency. I kept recieving a busy signal on the fax number so I called again. They gave me a different fax number and told me to follow up the next day! I needed the proof of electricity to move in. So I cancelled before I had a chance to use the company. When I called back to termintate service the lady flip modded on me and was a horrible beast! So glad a got out when I did.

keisha from Houston
July 23rd, 2012

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Triflin from the start!

(1.2 / 5)

  It took over an hour to process my information. Then they informed me there was a hold on the apartment complex so I would need to fax proof of residency. I kept recieving a busy signal on the fax number so I called again. They gave me a different fax number and told me to follow up the next day! I needed the proof of electricity to move in. So I cancelled before I had a chance to use the company. When I called back to termintate service the lady flip modded on me and was a horrible beast! So glad a got out when I did.

keisha from Houston
July 23rd, 2012

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UGGG!!!

(1.2 / 5)

  Just spent 1.5 hours trying to get the rate they offer on powertochoose.org which they could not give me.
False advertising abounds!

Anonymous
July 2nd, 2011

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I have Reliant Customer Service

(1.2 / 5)

  The customer service reps are very rude...I will chang my provider the moment I get out of my 12 months contract.

Rao from Houston
April 11th, 2011

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Unfounded tampering charges

(1.2 / 5)

  In my last Reliant bill, I was accused of
tampering. The bill was $800; my former bills
have been an average of $70. I was told that
Oncor has proof of my meter being broken; that
somebody has damaged the cover and that they
therefore billed me with the estimated usage!
I unsuccessfully spent about 3 hours on the
phone with Oncor and Reliant; I tried to file
the formal dispute via email towards Oncor;
their reply was that the "Retail Electric
Provider has to dispute the charges on the
customers behalf".
I have neither broken nor manipulated my meter
by any means, nor did I use the amount of
electricity I'm being charged for.
I do not intend to pay any of the tampering
charges that Oncor claims.
I talked to the Police department for false
claim of fraud but I can't file a report,
because I don't own the meter. I also talked to
an attorney and he suggested taking this to
small claims court. It's ridiculous that they
charge me for electricity I haven't used! I'm
very disappointed!

Johnson
March 8th, 2011

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Mrs

(1.1 / 5)

  This electric company is a rip off. They miss lead customers, and tell you that the conversation is being recored, and when you tell them to find the recording of them saying what they promised or had you agree on, suddenly what was said, they have no record of.

Mrs Jackson
December 1st, 2010

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Disgusted

(1.1 / 5)

  I needed some help with my bill. After a few
months of trying to pay off a really large
bill, I realized the numbers were wrong on my
bill. I never received credit for a $212.00
payment I made. I called 3 times to try to
resolve this situation. Reliant would never acknowledged their mistake. Now I will be
contacting the BBB, the FTC, and their
licensing agency. Plus, Reliant will lose a
long time customer. I've been a customer since
2007, and could not get anyone to resolve this
matter. I may have lost $212.00, but after I
switch providers, they will lose thousands. In
this economy I can't afford to lose $212.00.

Tara Culpepper from Kennedale
October 23rd, 2010

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Reliant

(1.1 / 5)

  Hard to work on their online website. Bills are not clear. Generally hard to reach or access.

Fred Volcansek, Sr. from Clifton
October 15th, 2010

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Poor Service all the way around

(1.1 / 5)

  When I first ordered service with this company, it was hell from the beginning up to the end, which is why I am ending all ties with this company. I would like to see if there is a true company out there that actually puts the customer first and thinks of them, and the company profits . . .

Tomika Dawson from Garland
August 28th, 2010

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rate reduction

(1.1 / 5)

  they said we would get it but .01 reductions does not compare to the competition. I was still paying $100 per month more

howard from Missouri City
August 26th, 2009

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Reluctant to negotiate new contract

(1.1 / 5)

  Because my old electric company went under last summer Reliant became my default company. I signed a 2 year contract with them out of desperation. The rate I was paying was outrageous compared to rates offered in 2009 so I tried to get them to renegotiate. They refused. Same old Reliant. That's why I left them in the first place

TomT from Sugar Land
July 1st, 2009

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N/A

(1 / 5)

  I want to tell everyone not to use the services of Reliant Electric. It is a very fraudulent and low-level company. The problems faced by me and many of my acquaintances forced me to write this review about the company. Thus, the company sends the monthly payment to the customer as an approximate amount without any notice. The initial contract also states that if the customer terminates the contract, he will pay $ 200. However, when they want to terminate the contract, they want an additional $ 400 and $ 200. The reason for the removal of excess money from the customer, they say, "We indicated the approximate amount of your monthly electricity bill." So, they write $ 170-180 on the bill they send home every month, and (according to them, the actual amount of the bill is $ 190-200), the customer pays $ 170-180. But the company does this without informing the customer that it has understated the amount. Eventually, when they want to terminate the contract, they threaten you with a lawsuit and force you to pay the amount. IF YOU DON'T WANT TO HAVE A HEADACHE AND A PROBLEM, STAY AWAY FROM THE SERVICE OF A RELIANT ELECTRIC COMPANY.

N/A from Katy
August 17th, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds August 18th, 2020
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MOST EXPENSIVE ELECTRICITY BILLS EVER!

(1 / 5)

  I changed to Reliant energy thinking I was going to save on my electricity bill. But to my surprise my bills doubled up from my previous company I was using. I regret switching to Reliant. Once my contract expires I'll go back to what I used to have.

Jose Escamilla from Dallas
August 16th, 2020

Hi Jose. We're sorry that you've had an unpleasant experience with our company. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm if you would like to discuss this issue further.

Reliant Responds August 18th, 2020
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Absolutely horrific

(1 / 5)

  What the hell is this service?? You offer to group together security and electricity, charge me $250 a month, even in months were we arent even home to use the electricity. You shut off my power during a pandemic and then have the audacity to charge over $1k in early termination fees if I wanted to leave and thats just for the security system, its another $150 for early termination of the electric contract. Please go with literally any company. Reliant is just money hungry. Do your research before you buy.

Chelse S. from Copperas Cove
August 3rd, 2020

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Reliant Responds August 7th, 2020
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Reliant door to door

(1 / 5)

  Salesman at my door not wearing his mask

Post surgery from Denison
July 23rd, 2020

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Reliant Responds July 24th, 2020
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Terrible customer service and resolution

(1 / 5)

  They charged me several months for a meter I did not even own. In the end their resolution was that it was my mistake for setting it up with a wrong number, which I did not do. They had no proof of this but still made me pay for the bills. Absolutely ridiculous customer services and in the end terrible resolution. I ended up paying for 4 months of really high bills for something usage that was not mine.

Houston Heights Customer from Houston
July 23rd, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds July 24th, 2020
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Horrible

(1 / 5)

  Worst electrical company I ve ever dealt with. I was so easy to talk me in with the bs "rates" which actually change based n how much you use. What a rip off! As soon as I done with the I don't want o ever hear about them.
No reminders about your bills, and as every professional person who has a busy lifestyle you forget sometime to pay bills that are scheduled in the middle of the month. I haven't gotten a single mail from them nor email nor a text message to remind me I have a past due bill. I guess it is their little con to get it disconnected and the charge you $40 in disconnect/reconnect fees. " GOOD GOING"! Very ethical.
I tried signing up for automatic payments but everytime they tell me I have to talk to special department. I actually talked to them once and supposedly they saved my information but 2 months later - again - disconnection in middle of the day on a 100'F weather.
I would definitely NOT recommend them!

George Chrstoff from Euless
July 13th, 2020

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Reliant Responds July 14th, 2020
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not accurate nor detailed

(1 / 5)

  Friend of mine told me that reliant is a good energy company (it could be true, IDK lol), anyway; I enrolled for electricity services for my new house online and immediately; they request my ID for "ID Validation"I though that was weird but I emailed the front of the ID to them anyway and waited for the next day and I called customer service to try and expedite the services and the agent recommended that we cancel the enrollment and start new one to set the start date sooner, I agreed to that and we enrolled again (another credit check of course) but they asked for the ID AGAIN, of course; I emailed it again and waited for 2 days and just called today customer services and I was kinda hoping for good news
of course customer services just told me now that they need front and back of the ID and did not bother to tell me on the first time and they still need processing time 24-48 hours

Let me ask Reliant
are you trying to push new customers away
and if so
why the heck would you want to waste my time

After all this mayhem, I'm now left with no electricity and couple of credit inquires
Thanks to un-reliant electrical company "Reliant"

Ameer Rashid from Fort Worth
July 12th, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds July 14th, 2020
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Find another company

(1 / 5)

  By my experience with Reliant Electricity Company, is horrible. Ever since COVID 19, they have turned my electricity off do to a mistake Reliant made. Then after Reliant realized that it was their mistake they promised it wouldn't happen again it has happened five more times. I don't recommend the company to anyone.

Rock from Fort Worth
July 6th, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds July 8th, 2020
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Have I Got A Plan For You

(1 / 5)

  Very disappointed. I would suggest anyone doing business with Reliant understand exactly what your getting into. As a consumer I looked to them for direction instead I just SOLD. It was clear I was looking for the most economic rate and thier other Best rates where never what I was told. There were so many variables one would have to be in the business to comprehend the plan in the billing. Each time I tried working with them it just became worse. For example I was told for example my rate would be 9 cents kwh when it came bill time it would be more like 14.6 So you call back and try again then you get the REAL BEST PLAN...that never was.
I'm not one to write negative reviews but feel the consumer needs to educate them self before venturing out with Reliant.
I tried for almost two years . Finally gave up.

Terry from Weatherford
July 3rd, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds July 8th, 2020
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RELIANT SCAM

(1 / 5)

  Watch out for this company reliant nrg is a scam nothing they say is true I just found out they are not paying some of there workers for there hard work Due to Covid19

Jake from Houston
May 26th, 2020

We are sorry you may have had a negative experience with us. However to look into this issue, we will need more information from you. Please contact us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds June 1st, 2020
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Reliant is THE worst!!

(1 / 5)

  No one has lived in the property since I bought it four months ago. My bill has been 10-20 dollars a month. No AC on and the only electricity being used was to paint and landscape. I got the bill today and it was 210. Basically customer service said someone was stealing electricity or the meter was not working properly. They said I would have to call Texas/New Mexico to dispute the charge. If I have to do everything to resolve the issue then why on earth do I need to pay reliant. I wish we could just buy electricity from TNMP. Reliant is useless....THANK the Lord I fired them!

Sick of Reliant and CP from Brazoria
May 22nd, 2020

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Reliant Responds May 27th, 2020
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Never been a customer of Reliant but, I received dozens of invoices per week!

(1 / 5)

  About 2 months ago, Reliant started mailing me letters of introduction for new customer at many address all over the Houston area, I called Reliant to let them know that they are using my company name and my home address in the Austin area, receiving dozens of pieces of mail from them per week. They said they would take care of it. Did not stop, then Next I started receiving invoices and now past due invoices as of today. As often as I have phoned Reliant, they have identified someone else for the accounts, Reliant still cannot seem to take my name and my home address off these dozens of accounts that were opened by "someone" nor have they been able to stop the mail coming to my address during the investigation I was told was opened March 6th after I had phoned again. The box of dozens and dozens of mail from Reliant is overwhelming. When will this STOP Reliant ?

Thompson Realty Group from Cedar Creek
April 25th, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds May 7th, 2020
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Electric & Average Billing, Security Services, Security Deposits and Combined Billing

(1 / 5)

  I would NOT recommend Reliant Energy or Security to my worst enemy. First I had their electricity and everything was fine. Then I signed up for their security service and did the combined billing.....HUGE mistake. Apparently, their system had a few glitches that worked in their favor. According to their contract I guess in the fine print, you lose your $650.00 security deposit if you're 1 day late. Fast forward, whenever I made payments to my account, they would only apply the payments to the electric portion, even if I didn't have a past due balance. I noticed that and called in and spoke with a representative and she informed me that Reliant was aware of the issue and was currently working on the system to correct it. Four months later I get a disconnect notice stating my security was discontinued and that I had to pay almost $1200.00 for early termination even though I paid my bill every month. All money was applied to the electricity and the difference (amount left over after applying to electric only) was swept into the average billing account. When I called in a had a zero balance for electricity and four months of security open. When I tried to pay the open security charges, it took the Reliant representative an hour and a half to get their billing software to accept the payment. It would not apply the monies against the only open charges on my combined billed account. She had to keep putting me on hold and get assistance. Finally the system allowed her to apply the payment against the charges. Then I had to fight to get them to reverse the early termination charges that shouldn't have been charged in the first place. They tried to force me to sign a new contract, which would have put another year or so onto my contract. I said no and I wanted my contract reinstated back to what it was. I found out later after about three months of return phone calls and several emails to upper management that they kept my $600.00 security deposit for being late. Even though I paid my bill every month. I found out from a representative that it was a software issued and that the s..t just hit the fan about two weeks after I originally called in about it. The managers just had a meeting regarding the issue. Reliant is fee happy and will charge you for every little thing. They are not customer driven they are fee driven. Stay away and don't get caught up.

Smith from Grand Prairie
April 14th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds May 7th, 2020
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Everything glitter ain't gold

(1 / 5)

  Final bill was 950.00 bcuz of the estimating bill plan I chose they day. After 60 days it goes to collections.

BeetleLuv from Spring
March 7th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds March 9th, 2020
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Their price so expensive

(1 / 5)

  When I sign up with them by the phone they said I will pay for 6.9cent per kWh but when I got my bill they showed Im under average bill contract that means I have to paid over $300 each month either if I useless but I cant cancel contract now . Sh how crazy . Im just want to help you guy who ever want looking for energy companies should avoid to reliant if you dont want pay to much for your energy bill

Hd from Grand Prairie
February 26th, 2020

Thanks for your review. We would like the opportunity to review the account to see how we can help. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds February 27th, 2020
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Reliant a fraudulent company when it comes to billing

(1 / 5)

  Reliant was my energy service provider for quite some time, and things were ok as far as billing. I subscribed to their power surge warranty service program. After 2 years with them, I switched to a different energy provider and asked them to cancel the service including the warranty program as I wasn't using it. Well, they continued to charge me for that program despite me telling them in May to cancel it. Ultimately, I called their warranty subdivision directly to cancel, but even after that, they kept charging my credit card for that fee. I had enough and called my bank to dispute the last charge. What they did next, I can only describe as fraudulent for a company to do. They started charging me 25$ extra each time I disputed the charge. Throughout the process, they never responded to the dispute with the bank and instead continued to charge me 50$ extra on late fees for what was originally a 5$ charge of a service I had canceled well back in the past and if I don't pay it, they have threatened to send it to a collections agency. This company is egregious in its billing practices and if anyone wants to join a crusade to take them to court, I will gladly jump on that bandwagon!

Reliant an egregious company from Rosenberg
February 16th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds February 17th, 2020
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Scam!

(1 / 5)

  I was a Reliant customer and after my contract was up, switched to another contract in Reliant. After about 3-4 months, I noticed that my monthly bill kept going up and up. I called and they told me I did NOT have a new contract and was paying the premium rate on a month to month basis. I decided to switch carriers because of their dishonesty. When I left they billed me $1700 for the money I saved in my contract for leaving. I made monthly payments to them to pay this off and they told me I would not be turned over to collections as long as I paid. THEY LIED! After 90 days, they referred me to a collection agency and my credit score dropped 96 points over night!!! I have talked to everyone to no avail. I am considering taking legal action. Steer clear of this second rate company!!

Renee G from Fort Worth
February 11th, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds February 13th, 2020
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RUN...AND SWITCH TO A DIFFERENT CO.

(1 / 5)

  Zero! Military families near Fort Hood, take this advice. Do not use this company and if you are currently a customer, switch before it is too late. This is the Verizon of energy services. We learned the hard way, but you don't have too.

This company have plans that are made to trick customer into paying more. For example, if you select the 2,000W and you are under that amount you will pay penalties. If you select the 1,000W and go over that amount you will pay penalties as well. Their is no win-win with this company.

Their customer service will trick you into switching plans by telling you that changing the plan within the company is available to current customers. That is not true! You will be stuck with a plan that doesn't fit your needs. You will be paying, like us, over $400 a month in winter for a small house. Our bill used to be $60 or less in winter season since our house is heated by oil.

We decided to cancel our services in December 2019. Paid the final payment of over $350 with penalties on Jan 17, 2020. On February 2020, we received a bill for non-electrical charges. Yes, you read correctly. The company was charging for something other than electricity.

We contacted two customer reps regarding the surprise charges. It seems that the customer rep back in December 2019 was not smart enough to cancel a protection plan (hidden charges we did not know) when we requested to end the contract. It was only $6.99 but I was so upset. After two months I was still dealing with this unreliable company.

From one military spouse to another, look for another electrical company.

LUZ from Fort Hood
February 11th, 2020

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds February 13th, 2020
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Deferred Balance Hidden

(1 / 5)

  Word of advice do not ever ever sign up with Reliant there are just a bunch thief's I signed up for month to month average billing started the month of March with 1,144 KWH total cost with delivery charges , energy charges,ect $86 Fast forward to July for 2,000 KWH during a hot summer paid $135 total. Now November comes around the corner were at $223 for 1,150 KW. So we decided to leave Reliant as their prices went up tremendous come to find out on our last bill they charged us $384 for deferred balance which we were never told about the only thing the sales rep told us was that it was month to month.

Chris Klein from Houston
February 10th, 2020

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Reliant Responds February 11th, 2020
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Cheating customer's

(1 / 5)

  I had a very bad experience I ever face with any energy providers in states . RELIANT is one of the worst and bad energy provider.
I took a night free plan and for every month Im using about 800 to 1200 kw per month the charges for the usage is 19.7 c /kw and there is a big gambling in collecting other charges on top of the kw uses that charger per month is $40 to $50 and these charges are never told by them.For a two beb room apt Im paying $240 every month even a big office space would not pay that much where the power get consumed in a high kw

I strongly tell all the families people who think the reliant to be there service . I urge them not to go with reliant , because the are cheating public

Yes from Irving
February 3rd, 2020

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Reliant Responds February 4th, 2020
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Dont do it

(1 / 5)

  We Signed up for a plan we had seen that was advertised everywhere for the free nights and weekends( or so we thought ) -our bills were high before so we wanted to try and save money. Who knew the stress of high bills before could only get worse when we signed up for reliant -what were high bills before became Insane afterwards when we received bills with all the added in fees -what we had paid with other companies of $2-300 a month sometimes more became ridiculous with our highest being over $600 -you might think we are living in an icebox in the texas summer but no our ac is at 78 and I got to listen to 4 teenage boys complain about being hot all summer long -I weather stripped all gaps in doors and windows,used the tint on windows where the midday sun would hit,did everything I could think of but the bills still were insane-even during the cooler Christmas weather where we normally would be down in between $160 and $200 with other companies we were at around $500 -it wasnt even a cold year -called and spoke to someone and was told we actually signed up for the free night and weekend save your money plan which save 1c per KWH not the free nights and weekend plan we thought we had -called again and spoke to someone else who told us no we dont even have a free night and weekend plan -so tired of this endless game of maybe you will get them plan we advertise with the teeny tiny fine print that means it isnt actually what you think but youre stuck either way -cant wait to get away from this horrible company and its ridiculous advertising games -then they had the nerve to offer me average billing -wth why would I want average billing based upon the astronomical bills you already charged us ? So you can drive me over the edge for another year ? I dont think so

Britchick from Cleburne
February 3rd, 2020

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds February 4th, 2020
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Don't Feed the Con Artists.

(1 / 5)

  My son and self moved into our 2 bedroom 1 bathroom house (less than 800sq ft) at the beginning of 2019, and our landlord recommended as Reliant as "one of the cheapest energy providers". I naively and blindly called Reliant to set up service. I spoke to a rude and uninformed woman (and the manager who called me a week later about my complaint about this representative was also rude and unprofessional) who sounded like she was taking my call in the middle of a daycare. After trying to make me pay a 500$ NON REFUNDABLE deposit, she was able to "come up" with a 75$ non refundable deposit option with their "Free Nights" scam - I mean plan. She told me it would be 17 cents per kWh (because at the time my credit was on the lower side), and quickly made me sign their e-documents before I had a chance to really read their terms of service. So I finalized the paperwork, and established service to our new home.

Firstly, a deposit because of lower credit should always be refundable if on time payments are made by the customer, which mine were always paid early. Secondly, I was quoted and told 17c/kWh, but it was actually 25 cents per kWh under the guise that my nights were free. Thirdly, low credit should never mean a higher kWh price, and that is straight up taking advantage of a single mom who had fallen on temporarily hard times.

After I received our first month's bill of 200$ for our teeny tiny home, I was a little worried, but not terribly so...until I steadily watched our electric bill climb from 200, to 300, to over 400$ a month for our little home! We are energy efficient, but not according to Reliant's lying app. We have all brand new energy efficient windows, appliances, and LED light bulbs for every light fixture. We did laundry at night during our "free hours" , and we kept the HVAC at 80 degrees in the summer and 60 degrees during the winter. We even had our water heater and HVAC serviced twice to see if we had any problems to create such high bills. We had the insulation and home checked for any areas that could be causing a draft. Everything was in working order.

Since they had locked me into a 12 month contract with an early termination fee, we froze and sweat in the dark all year, just waiting for our sweet release from these con artists. Finally the day has come where we have been freed from their overpriced clutches, and now have a green energy provider who has cut our electricity bill to a third of what Reliant was charging us! And guess what? ZERO deposit. Stay far, far away from these deceptive, rude con artists. There a dozen other providers that are reliable, friendly and a third of the cost. I wish I had done my research sooner rather than later (and that is my own fault), but I am hoping by sharing my experience I can at least prevent some innocents from being taken advantage of by this mega corporation. I will never use Reliant again, and I will continue to warn every person I know and meet of their deceptive practices and ungodly pricing.

Amber I. from Waco
January 14th, 2020

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Reliant Responds January 15th, 2020
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Great at first...

(1 / 5)

  Reliant energy will find ways to rip you off once you have been when them for a while. Most importantly is how much they rip Texans off in the summertime! Also be wary of their contract cancellation policy as you only have 3 days from when you make any agreement with them. Total RIP off!!!
I tried to cancel my contract with them within 3 days after the contract started (so I could change providers), nope bad idea as it only lined their pockets further with a 225$ cancellation fee. Best advice is check out the PUCT website for power to choose price info.

Tux from Houston
January 6th, 2020

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Reliant Responds January 7th, 2020
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Worst customer service and CHEATERS

(1 / 5)

  Reliant agent cheated about the plans and the customer service is awful in sorting out the issue.

RELIANT ARE CHEATERS from Fort Worth
December 28th, 2019

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Reliant Responds January 2nd, 2020
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Deceptive billing practices

(1 / 5)

  Please do not fall for their " average " billing scam it is like socialism you pay for others usage and if you try to get off of this plan they come up with magical charges that they claim you owe them even though you play your bill in full every month. This is a billing scam that needs to be reported to Federal Energy Regulatory Comision ( FERC)

7 year customer gets scammed from Plano
December 9th, 2019

This isn't the experience we want for our loyal customers. We would like to address the issues regarding your bill. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds December 10th, 2019
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They are scamming customers

(1 / 5)

  This company has been scamming us. We suddenly were signed up for "average billing" with no evidence or confirmation. We use 50 a month in electricity clearly indicated on the graphs they provide. Our bill is over 100 usd every month. On top of this we "OWE" them 100 more dollars even thought we have paid double and triple for our electricity. Our meter was dead they told us it was not possible. I had to get it fixed myself with the meter company. Then they told me they will talk to the meter company to get it all fixed and they never did. This was August. Now it is December. I have spent countless hours on the phone with them. I have talked to some of the worst representatives that would not give me their names or their employee numbers. I believe their tactic is to make you so angry and annoyed you over pay hundreds of dollars. I have complaints in with the Better Business Bureau. This is an on going scam that needs to stop.

DontGetScammedMiddleClassAmerica from Midland
December 3rd, 2019

Thanks for your review, Alexandra. We would like the opportunity to review the account to see how we can help. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds December 4th, 2019
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Average Billing Scam

(1 / 5)

  I have been out of my home since August 28, 2019. The home is completely empty. yet, through reliant's average billling scam, despite the usage, they charged me over $1000 since I literally moved out the home. As the other users stated, they will make you pay back any savings under the average billing plan on the back end. Somehow, despite the small amount of usage, it is justifiable for me to pay this excessive amount. It makes no sense. I hope no one else experiences such an unconscionable act.

Yolanda Buckner from Manvel
December 2nd, 2019

Thank you for your review. We would like to review your account with you and see if there is anything we can do. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds December 2nd, 2019
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Compliant

(1 / 5)

  so today we signed up with reliant energy, the day to turn the electric at our home was 12/04/2019. I do not know what made me call them this evening before closing and guess what I am glad I called they asked me for a deposit witch I paid and it was taken out of my account, when I call this evening they informed me they do not service that area I was like what you all signed me on took my deposit gave me a connection date and an account number WHAT DO YOU MEAN YOU DO NOT SERVICE MY AREA yes I was very upset I have a 6 year old 5 year old and 1 year old they need to have electric when they move in to the house. they agent that was the supervisor by the name of John Pier said well we do not service that area , but we will send you a full refund with no cancellation fees on your deposit and it will take about 22 days to get to you by mail. What do you mean I just logged in to your web site and it shows you do service that area I even called the Representative from Sams Club that signed us in so are you all running a scam, He said no it appears their is a glitch on the website and I do not know why Sams reliant rep would say we do service it. so If I would not have called I would not have found out that they did not service our area and I would have moved in Wednesday with all my family and no electric. Now its 7:58 pm and can to find an electric company that is open that services that area 76028 how sad that they are scamming people taking the deposit and not have the courtesy to call and let you know now my family will suffer the consequence of their so called glitch. Ant the united coap services in Burleson Texas will not open till Monday so I can set up electric.

Do not sign up from Burleson
November 29th, 2019

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds December 2nd, 2019
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The worest company.

(1 / 5)

  Poor customer service. Very misleading, and would not recommend anyone.

N/A from Houston
November 15th, 2019

Thanks for taking the time to leave us a review. We're sorry that you didn't have a satisfactory experience when you contacted us. If you would like for us to look into this issue further, please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds November 18th, 2019
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These people are snakes and liars

(1 / 5)

  Do not buy energy from them. they charge you 30.00 for being 1-3 days late and this was never explained to customers as they sign a year contract that they cant get out of.I will be going to another energy company regardless. The customer service reps are incompetent and sound like they just woke up from a nap.

kenneth cady from Denton
October 31st, 2019

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds November 1st, 2019
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Horrible

(1 / 5)

  The worst company I have ever experienced in my life has been horrible to my life since i switched over to them rates are way to high and customer service is extremely horrible

Sasha Buchanan from Grand Prairie
October 14th, 2019

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 15th, 2019
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Worst customer service

(1 / 5)

  Actually had a women fight with me over the phone. Wouldnt let me speak to a manager and called me a idiot. Her name was Edna, and by far the worst attitude.

Breanna hancock from Decatur
October 8th, 2019

Hi Breanna, thanks for the feedback. This isn't the type of experience we want our customers to have and we would like the opportunity to review this issue. Call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 9th, 2019
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Never have reliant

(1 / 5)

  They have a bad customer service. After complaining for almost 3 months ,they corrected my mistaken name on the account,Their staff do not know what they are dealing with.They kept on telling my deposit would be posted in the account I use to pay my bills with.But not receiving any deposit when I call them,I come to know what they mailed my deposit check to my older address,How irresponsible of them!!I am still on my call to speak to the manager who are always busy or do not wanna address customer issue.Will never ever recommend reliant to anyone even in my dream,

Sarika khadka from Plano
October 4th, 2019

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 7th, 2019
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Door to door Salesman who won't take no for a answer

(1 / 5)

  On Sept 10, a male came to my house and was making small talk with my elderly Mother. After hearing this for a few minutes, I went outside to see what he wanted.
He made no effort to introduce himself by name or employee ID number. I asked him (based on him wearing a Reliant Company shirt) if he was here to sell electric plans. He said yes. I told him that I was happy with who I currently use...TXU. He looked down at his list that he was holding and said that the name here (my Mother's name) is different from mine. I told him that I cover all house expenses and that (again) I was not interested. He then begins to question me about how much I spend each month. For the third time, I told him that I was not interested. He kept going with what seemed to be a interrogation and started to ask me why I was getting upset. I told him that I was not and that he needed to leave. He kept talking and making his comments as he walked slowly off my property. I told him to never come back. I called the number shown on the Reliant Website and spoke with a Gentleman who told me that he was not able to help me, but that he would/and did, transfer me to another number. After being on hold for almost 45 mins, I spoke with another Gentleman, told him my complaint and gave what information I had concerning this unpleasant interaction with a representative of Reliant. Buyer beware.

Cliff from Fort Worth
September 10th, 2019

Thank you for taking the time to rate your experience. We're sorry to hear that we fell short of your expectations. We would like the opportunity to learn more and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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Worst utility company

(1 / 5)

  The worst energy company. They overcharge and have no concept of customer service. We were customers for 12 months and paid on time, yet they fraudulently charged the account some fees after it was cancelled. Terrible company and not reliable in any way shape or form.

Anna from Carrollton
August 30th, 2019

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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Extra Charges the sales person never mentions..

(1 / 5)

  I signed up at Sam's Club, And the sales person never told me about the extra Charges..Signed up on a tablet he had that I could hardly read..{Bad choice on my part} The bill even thou it was 7,911 per kwh it was way higher the my previous bill that was 11 per kwh.. and they told me it was 295 dollars to cancel ..

Geraldine from Kingsville
August 25th, 2019

We are sorry to hear that you've had a negative experience with our company. We would like the opportunity to learn about your experience. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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Billing

(1 / 5)

  I went online to make a payment for $100 and the system took the $100 as well as the following months bill tatLing $476. When I called them to cancel it so I can redo the payment, there was nothing they could do. Its 2018 and you're telling me you cant cancem a transaction? I will be looking for another light company real soon. I'm done. Technology has evolved for years but yet they cant cancel a transaction. I'm really done with them. They're expensive too.

Morel from Houston
August 21st, 2019

We regret that you had a negative experience. We would like to have the opportunity to resolve your issue. Please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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Reliant SUCKS!!!!!

(1 / 5)

  Reliant has always been known to gouge their Customers. I was a Stream Energy customer who was recently switched over to Reliant. I've never in my life paid over $200 for an electricity bill. Guess who came along and gouged my electricity bill up. YOU SUCK RELIANT. I AM NOT PAYING FOR THE TEXANS STADIUM & I AM NOT GETTING 1 TICKET. GO TO HELL!!!!

TC from Cypress
August 19th, 2019

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019
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How Reliant isnt reliable

(1 / 5)

  I dont usually write reviews; that being said i felt the need to write this review after terrible treatment. Weve been with reliant for a few years now and put in a transfer order TWO WEEKS AGO to move our service. Two days ago, we checked online to make sure everything was still on track and looking good- online it was displayed that we were good to go. Today I got home from work to find my dog panting violently from a 90 degree apartment and all the food in my fridge perished. I call reliant to see what is the deal and they tell me that they have canceled my set up because of a problem on their end. Now, they are trying to charge me $150 to set up a new account with a deposit because their people messed up my order!! Truly, this is a red flag for a scam and after going back and forth for a while they decided to take off the deposit charge. Meanwhile, it is now too late in the day for them to turn on my power even though they are recording today as the first day of service. My food is wasted, my apartment is 90 degrees and I have no power until they can get a technician out here for who knows when. This should not be how a business treats loyal customers who plan these things TWO WEEKS IN ADVANCE. Severely disappointed in Reliant and will keep writing reviews to warn others.

Erik from Dallas
July 23rd, 2019

Thanks for the feedback, Erik. We aim to have the most painless process for our customers when moving to a new address. We apologize for any inconvenience you've experienced. Please contact us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm , so that we can resolve this issue as quickly as possible.

Reliant Responds August 12th, 2019
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poorly designed web page

(1 / 5)

  Don't sign with Reliant energy they are a terrible company. For starters they have poor customer service. Also the web site is purposely confusing in how they don't let you know when your contract is up but will send out a notice about if you want to resign next year 2 months before contract is up for their own benefit. They at least could include a warning of the fee if you break contract early. I didn't know what I was missing until I left them and now my provider gives me weekly emails about my power usage and bill estimation, so I don't have to log into the site to find out. What a smart idea! So don't go Reliant energy they don't care about their customers at all.

Robert Szucs from Lake Jackson
May 8th, 2019

Thank you for your feedback. We're sorry we fell short in meeting your expectations. We apologize for the inconvenience, in order to investigate this matter we will need more information from you. Please contact us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds June 17th, 2019
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this company rips you off

(1 / 5)

  Someone referred me to reliant my worst experience.This company was charging me for usage that were not performed. Charged you $20.00 a early disconnect notice on top of that 10:00 reconnect fee. Truly amazingly sad. There were times that I'll be gone away for a month my usage read 1800 kw, I they claimed they send someone, I know that was a lie. Then they gets an attitude when you question them.

Ms.Starks from Houston
April 28th, 2019

Thank you for your feedback. We're sorry we fell short in meeting your expectations. We apologize for the inconvenience, in order to investigate this matter we will need more information from you. Please contact us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds June 17th, 2019
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Exorbitant bills

(1 / 5)

  I wish I could choose less than 1 star. My life was perfect until I switch to Reliant. Iwas so happy with TXU paying bills lower than 200. Reliant has this catch of average billing that the only thing they do is still your money. I got bill of 295.00 dollars every single month.....I canceled the contract regardless the cancellation fee. Now I am with another company. STAY AWAY FROM RELIANT!!!

Ely from Houston
April 2nd, 2019

Thank you for bringing this issue to our attention. We apologize for the issue you experienced with your account. We're always working to improve our billing processes. If we can still be of assistance, please give us a call 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds April 11th, 2019
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Worst company ever!!

(1 / 5)

  I signed up for their prepaid service seeing I just purchased my first home and was undecided on what company to go with. Boy Im glad I did sign a contract. Horrible service! My service was not turned on the day I was told. I called back multiple times and spoke to a supervisor who assured me it would be connected. 2 hrs later, nothing. I had workers at my home to complete my floors, needless to say they did not get done due to no electricity. Lack of training, communication, and customer service. Oh and I requested a refund for what I paid and they said they would mail me a check, they didnt even have the desecntcy to refund my debit card, thats how I paid. I WIll be telling everyone not to go with reliant, dont waste your time or money!! I would give zeros on ratings if I could.

Renee Contreras from Crowley
March 4th, 2019

Thank you for bringing this issue to our attention. We apologize for the issue you experienced with your account. We're always working to improve our billing processes. If we can still be of assistance, please give us a call 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds April 11th, 2019
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Liars and thieves

(1 / 5)

  A salesman came to our door stating that we had been overpaying for our electric bill and we needed to sign some papers to get a refund and a reduced rate. When my wife asked if he was with the energy company we were using, he said yes, and claimed that Reliant was just a subsidiary of the other company (a complete fabrication). He was actively deceitful and forceful in pressing the paperwork, and gave zero indication that we were signing up for a completely different electrical company, even after asked directly about it and after the paperwork was signed!

We called Reliant that evening, told them about the fraud, and specifically instructed them to cancel our enrollment. They assured us that the enrollment would be cancelled, that we would experience no service disruption, and that we would be perfectly free to remain with our current energy provider. That was last week. Today, we received a notice from our current provider that our service is being transferred - this despite the clear assurance of the Reliant representative that we wouldn't have to deal with this. I have a recording of the phone call where their agent promised that we would be free to remain with our current company with no issues; this was apparently just as honest as their salesman was.

We will never ever use this company. If this is how they conduct their business, it wouldn't even matter if the energy was free, it's not worth it.

Matt G from Grand Prairie
December 19th, 2018

We're sorry to hear you had a bad experience. We are reviewing our policies with our agents to ensure customers are provided with all options to meet their needs and to ensure this does not happen again. If we can still be of assistance, please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds January 25th, 2019
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I wish I could give negative stars to these crooks!

(1 / 5)

  Stay FAR, FAR AWAY from this company! They will rip you off with their "average billing". They will put you on their highest rate and charge you out the wazoo! When we finally cancelled, they sent us a final bill for over $900, even though they've already fleeced us for thousands. I wouldn't even wish these criminals on my worst enemy.

David from Arlington
November 13th, 2018

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds October 1st, 2019

I did contact you guys and requested a full review, spoke to mgmt, etc and you did absolutely nothing! You guys were unwilling to listen, understand and help. You're crooks! I wish I had never used Reliant.

David Replies October 2nd, 2019
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Awful Customer Service

(1 / 5)

  My boyfriend and I had Reliant for awhile and I also just had to set it up for my boss in his new place. They SUCK. Theyre more expensive, and their customer service is awful. Every time we have called, which is several separate times, the customer service constantly tries to upsell you. And when you say no, they ask Whats the reason, why not? Have you tried it before? to try and make you feel awkward and get you to pay more money. I felt like I was talking to a robot. My boyfriend has also gotten contradicting information from them before and it is very hard to fix issues or ask questions since you have to call and field all the upsells being thrown at you, regardless of what youre calling for. And I waited at the end for a survey and the woman just was like like I said, have a good one, good bye!!!! very rudely and hung up and I got no survey. Of course.

Madison from Houston
July 20th, 2018

Hi Madison, thanks so much for your feedback. We are so sorry this is how you experienced Reliant. We offer a variety of products and services in an effort to help customers, and we are saddened to hear that the experience we delivered came across as too sales-focused. We will definitely look at our process and work towards doing a better job of balancing the call. Thanks again, we really do appreciate your perspective.

Reliant Responds July 31st, 2018
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switching people without asking

(1 / 5)

  so i wake in morning i see the power energy im with charge $ 250 for disconnection or switching account also my account is scheduled for disconnection because of your employee don`t know their job they switching people without asking them now i have to clean up your mess i recommend to shut off your company and start new business as baby sitter that if your employee how to baby sit .

RAMI from Austin
July 17th, 2018

Hi Rami, thanks for letting us know about this issue. We'll be in touch to work with you to make sure this is resolved.

Reliant Responds July 20th, 2018
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switching other people with out notification

(1 / 5)

  so i wake in morning i see the power energy im with charge $ 250 for disconnection or switching account also my account is scheduled for disconnection because of your employee don`t know their job they switching people without asking them now i have to clean up your mess i recommend to shut off your company and start new business as baby sitter that if your employee how to baby sit .

Rami from Austin
July 17th, 2018

Hi Rami, thanks for letting us know about this issue. We'll be in touch to work with you to make sure this is resolved.

Reliant Responds July 30th, 2018
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Lies! All lies!

(1 / 5)

  Bill gets higher each month even when we are home less. That are not friendly and willing to work with you. When asked questions, they are unable to give a good answer. Terrible!

Fed Up Houston from Houston
July 5th, 2018

Hello - We can agree, summer usage increases are challenging. We'd be glad to review your account with you. We definitely want to always provide a friendly and helpful experience, and we are sorry that we fell short of expectations. We'd love the opportunity to turn this around for you, please call or chat with us 24/7 and we can take a second look together: http://bit.ly/2BfDppZ.

Reliant Responds July 10th, 2018
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Offensive solicitors at my door

(1 / 5)

  This evening two young people came to my door claiming to want to help me understand my electricity meter. They were wearing T-shirts with the Reliant logo on the sleeve. They had badges and a solicitor permit. I told them that 8 pm was too late to be knocking on my door; and, that I had no intention of showing them my electric bill. Turns out they were part of a group of 4 young people in our neighborhood knocking on doors. The neighbors reported that two of the people cursed them and flipped them off. The ones who came to my door were polite but didn't want to take no for an answer. In my opinion, this is a bad business practice for Reliant. I will NEVER consider using Reliant because of tonight's experience.

Shirley Walker from Carrollton
June 20th, 2018

Hi Shirley, thanks for reporting this concern. We will research and address any issue we find. We do not condone any rude behaviors as you've mentioned and we apologize if such behavior took place in your neighborhood. Thanks again for letting us know.

Reliant Responds July 3rd, 2018
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Expensive Service Provider

(1 / 5)

  Agents working in Walmart do not provide enough Information.
My Security Deposit was not refunded as I payed half of security deposit and the agent did not tell me that the deposit is not refundable if you pay half of it.
The billing is too expensive.
They do not provide good offers.
The average monthly plan has some amounts added to the bill is not understandable. Please do not opt for average monthly plan. Reliant tries to fetch more money out of your pocket with this option.
I would not recommend this company to anyone. This company cheated me.

Saroj from Irving
May 26th, 2018

Thanks for your feedback, Saroj. You've listed a number of concerns, and we'd like to discuss those with you in more detail. We invite you to chat with us 24/7 at http://bit.ly/2DrlrXm to address these issues.

Reliant Responds May 31st, 2018
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Dont bother signing up people for the $50 credit.

(1 / 5)

  Been with Reliant for close to 10 years. Signed my dad up using the referral process to get a $50 dollar credit for both of us for switching from TXU to Reliant. His service was switched to Reliant a few days after placing the order. Called about three months after the changes asking about the credit. I was informed that although he may have service with Reliant now the service had not been switched over within 30 days of the application for the promotion. The service was switched over within 4 days, not more than 30. One thing you can rely on with Reliant...weasel out of obligations and promises is the way Reliant works.

Kevin from Odessa
April 18th, 2018

Hi Mr. Lovell - thanks for your feedback and for referring our services to your dad. We were able to confirm that the credit was applied to your invoice that was due March 5 and to your referee's invoice that was due March 7. Please chat in with us or give us a call and we'd be glad to help show you where the credit appears on the invoice. Our apologies for providing incomplete information in your most recent contact, we'll be sure to review that interaction for opportunities to improve. Chat available 24/7 http://bit.ly/2DrlrXm or call 24/7 866-222-7100.

Reliant Responds April 19th, 2018
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Huge Bill - No response - No Monitoring system - No complaint tracking system

(1 / 5)

  On Monday, April 9th, I received and email letting me know that my credit score had dropped by 40 points as I had charged a large amount onto my credit card. Upon logging in to see my credit card activity, I saw that Reliant Energy (Reliant Energy )had charged my card the amount of $6390.17 for one month of electricity (for Feb-Mar). I have auto-pay setup, that is why I did not notice this charge earlier.

I immediately called Reliant Customer Care and they said there isnt anything they can do right away, that they will have to investigate it and would call me back within 2 days to give me an update.

Since I did not hear from Reliant Customer Care, I called them back. They have no news. They were questioning me that maybe I had used that much of electricity. Im outraged, these charges do not make any sense. I live in a small, 2-bedroom, 900 sq. ft. apartment. Over the past 5 years my electric bill averages about $100/month. There is absolutely no way I could have consumed that much electricity in a months time. I explained that an individual had come out back in March and had changed out my meter and that this might be a reason why this had happened. Maybe he didnt reset something. All they say is that they will investigate.

My credit card is maxed out and I need it as that is what I use to buy everything like my groceries, my other bills and is my back up for any emergency that I might incur. We are under tremendous pressure, with all these things going on.

Also, my credit score has been significantly affected and this hinders me greatly as I was planning to buy a home this summer.

Huge Bill - No response - No Monitoring system - No complaint tracking system from Irving
April 16th, 2018

Hello - Please be assured that we are aware of this issue and are actively working back with the utility company to determine why this large charge took place. We will be in touch with you as soon as we have answers and next steps.

Reliant Responds April 17th, 2018
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Beware of the Offer of $600.00 Bonus! You will pay HIGHER rates with this promotion!

(1 / 5)

  I received a promotional offer from Reliant in the mail (and continue to receive these offers!). In the beginning of February, I called to inquire about the offer and spoke with a Reliant Representative. We discussed rates and I told him I would need to shop around. I did so and found that Reliant's rates were HIGHER than competitor's rates. The representative called me back & I informed him that Reliant's rates were higher than competitor's rates. The rep stated he would ask his manager about what could be offered. He came back with a lower rate and I stated that I agree to the lower rate (of course!). The rep explained that the termination fee with my current energy provider (which I had had for years) would be "off-set" by the promotion we discussed. I did not receive the "offset" of $300.00 from Ambit and called twice to inquire. The first time I was informed that it would be credited on the second billing cycle. When the 2nd bill came, I still did not have the $300.00 credit. I spoke with a Manager that listened to the recordings of my conversations with the Reliant Representative and concluded that I had said, "yes I agree to the lower rate." (which I did). It did not matter to the manager that the representative failed to explain to me that the lower rate EXCLUDED me from the promotion. When I asked the rep how the termination fee with my previous company would be paid, he explained it would be "offset" by Reliant, leading me to believe the promotion was still in effect. The representative neglected to tell me that the promotional offer was no longer in effect since I had chosen the lower rate and did not explain that I would need to email or fax my final bill from my previous energy provider with the termination fee in order to receive a credit. Although the Reliant Manager disagrees, I found this to be very misleading. It is clear that Reliant provides training to their Representives that includes using any type of tactic possible to gain customers. It is disheartening and this is not the type of company with whom I would ordinarily do business. I was finally given instructions by the Reliant Manager as to how to at least get a credit for the termination fee I have already paid. Unfortunately, I am locked into a contact with Reliant now for an entire 12 months. I will continue with Reliant until my contract is up and will then go back to Ambit which was absolutely wonderful. I feel foolish that I was "suckered in" by Reliant's tactics. The morale of the story is "if it looks too good to be true, it is." Bottom line, if you chose Reliant's $600.00 promotion, you will pay HIGHER energy rates than the competitors. Reliant "stands behind" their tactics to gain a larger customer base. Now I just hope I at least receive the credit for the termination fee that I paid to my previous provider. I followed instructions from the Manager in order to receive the credit. However, based on my previous experience with Reliant, I am very concerned I will not receive this credit. (keeping my fingers crossed)

Leena Volmer from Little Elm
March 20th, 2018

Hi Leena - thanks for your feedback. Sorry to hear about the confusion experienced when discussing different plans with us. We do offer a variety of plan types based on customers' differing needs and preferences, with and without incentives. We also offer an opportunity to change your plan within the first few months of a contract without penalty. In your case, we do see that you are on the lowest price point available to you for your plan type. We have confirmed that an amount matching your cancellation fee from your previous provider was already credited to your account. We'll take your comments back to the appropriate teams to make sure that we do all we can to avoid this type of experience in the future. We will work to ensure that you enjoy your time wtih us and hope to change your initial negative impression to a positive one.

Reliant Responds March 29th, 2018
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Turned off my power by "mistake"!!!! Bills Trippled!!!

(1 / 5)

  This is one of the only times in my life I am writing a review, but Reliant has tested my patience. I came home from work once to find my power turned off!! I have auto payments and my account was current, had never missed a payment prior. Turns out they turned the power off in the wrong apartment when they received a move out notice. So I went without power for two days because of this "mistake"!! I had to call several times before someone finally set up a new account for me and turned my power back on. But it gets worse. My bills tripled after that!! I paid almost $300 per month for the next few months. And mind you I live in a tiny one bedroom apartment. It just doesn't make sense. I am so frustrated with Reliant and I wish I never got their service. I urge you to go with a different energy company!! And hopefully you have that option!!

Frustrated with Reliant from Houston
March 13th, 2018

Hi Frustrated, thanks for your feedback. We are disappointed to hear of the difficulties experienced recently. Generally, customers moving into a new address are dilligent about providing the correct address information, however occassionally errors are made resulting in the challenging situation you described. Electric providers rely upon that information as they are unable to physically determine the resident at the provided address, however once you reported the error, we should have been able to address it more quickly and with less effort on your part. Regarding the bill increase you've experienced, we've see this across the state of Texas with this winter's extended colder temperatures, particularly for customers in all electric homes. We do have options for customers with unanticipated higher winter bills. Please let us know if you'd like us to review further - you can chat with us 24/7 at http://bit.ly/2DrlrXm. As more pleasant temperatures enter our weather forecasts, we look forward to our customers enjoying some lower usage periods.

Reliant Responds March 14th, 2018
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Crooked way hunting customers

(1 / 5)

  Theyre doing monkey business. Their agent at Walmart lied about them charging fees to cancel service. I asked how much they charge for early cancellation, he said dont worry about it. I agreed to sign up, I filled out my information and I didnt see anywhere charge for cancellation is $295. They deliberately dont show it when signing, and their representative denied they do charge $295 for early cancellation. They tricked me into their service. I found out about the fee when I got their welcome email. Then I could clearly see the $295 for cancellation. Had I known about it I would not have signed up. Theyre liers crooks . I complained to them in an email and phone call, they said theyll not cancel my service without charging me. So Im stuck with them for the entire contract period of 24 months.

Said Salah from Richardson
February 28th, 2018

Hi Said Salah - We have escalated this to be reviewed with the involved parties to ensure any incorrect information is cleared up. If we made a mistake, we will be glad to honor what we committed to you should you decide to change your contract now or in the future. If we are able to locate your account with the information provided in this review, someone will be in contact with you to discuss. If we cannot reach you with the information provided, we invite you to chat with us 24/7 at http://bit.ly/2DrlrXm.

Reliant Responds March 14th, 2018
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Liars and Theives

(1 / 5)

  I had service connected in my name and I was required to pay a deposit. My step daughter put service at her residence in my name without my permission and left a bill for over $600.
I paid my deposit and her bill. Even though it wasn't from me.
I then moved and has my service reconnected. I was told as soon I paid my final bill they would refund my deposit.
I called back after I paid my final bill and they said it would take 2 weeks. I waited and no refund. Then I was told it takes 2 billing cycles to refund it. I waited again. I called back my final time and said my deposit was non-refundable. There was no explanation why and had NEVER agreeing to forego my deposit ever. I was lied to several times and not only did I pay off my stepdaughter made, I can not get my deposit back. I consider her and reliant thieves!

Debbie from Wichita Falls
February 22nd, 2018

Hi Debbie, thanks for your feedback. We are disappointed to hear that you've received conflicting information from us. We apologize for the confusion. When a deposit is required, Reliant holds it for 12 months of consecutive on-time payment history. Once that has been accomplished, the deposit is automatically credited back to the account. Please let us know if you'd like us to review further - you can chat with us 24/7 at http://bit.ly/2DrlrXm.

Reliant Responds February 28th, 2018
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Outrageous billing and usage readings

(1 / 5)

  Everything started out good. I had a good rate of that was an average of 0.08 cent per kw. My first bill in my 2 story 3 bedroom was $170.00. After that everything went downhill from there. Every month my bill seemed to increase every month. Everyday no matter what even of I turned my heater/a.c off for like 3 days I always got a message saying my usage increased by 25%. Somehow my usage went from 1800-2100 kw to 5700 kw a month. Im not a math genius but if im doing the same thing every month theres no way on gods green earth my usage should skyrocket like that. They wouldn't tell me their supervisors full name for all i know they could send the call to one of their friends in the mail room. They refused to let me get my smart meter inspected. The more I dug into this company the more I felt like there was something off about it. Will never use or refer this company to worst enemy.

3111 galemeadow from Fort Worth
February 20th, 2018

Thank you for your feedback. We were able to review your account based on the information provided. The first two bills for October and November reflected mild weather, however Fort Worth temperatures during the period of high invoices in December and January were very cold for an extended period. While actions in the home were the same, the temperatures outside required more usage to sustain. Customers across Texas saw higher winter bills this year than they are accustomed to and we understand the frustration and hardship that caused. As temperatures have now warmed up, usage has returned to normal levels. This demonstrates a healthy meter and we hope that you are enjoying the warmer temperatures and lower usage charges as we all are.

Reliant Responds March 15th, 2018
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Very bad service

(1 / 5)

  Employees do not have knowledge of products and don't know what they are doing in regards to pricing information on the account or changing a plan.
Call wait times is horrible. You will be on hold a minimum of 30 minutes.

Maria from Friendswood
February 17th, 2018

Hi Maria - We'd love the chance to provide you with a better experience. We invite you to chat with us 24/7 at http://bit.ly/2DrlrXm and we'd be glad to provide information on products and pricing. If you prefer, we are also available by phone 24/7. We have had some recent days with very busy call volume, but that isn't normal for us. Call volume has returned to normal levels where we are able to answer immediately most of the time and we hope you will give us another chance to assist you. Thanks for your feedback!

Reliant Responds March 14th, 2018
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Worst experience ever!!!!

(1 / 5)

  I was a Reliant customer for years. I always gave them the benefit of the doubt about their rates and fair billing practices. I started looking around and checking prices of other electric providers. I noticed 1 thing, they were all lower. I switched to Just Energy 4 months ago, and my bill has been cut in half. Not only do I pay a much cheaper price per kilowatt hour, but I'm not paying a charge for the provider fee( in the area I live, it is Encore). I called Reliant after I received the first bill from Just Energy to get an explanation of why I was over charged so much for so many years. I was told that Reliant catered to low income customers with bad credit and because of that they did not require a deposit. I then informed him that I have never paid a deposit, since my credit score exceeds 800. The salesperson insisted on giving me lines of b.s. but never gave a real explanation. Stay away from RELIANT Energy, they are a bunch of crooks.

Dissapointed from Waco
January 28th, 2018

We are disappointed as well to hear of your experience. We do offer a variety of plan types to fit all customer types and needs, but it doesn't sound like those options were presented to you and for that we apologize. We'd love an opportunity to provide a better experience that includes options that better suit your specific needs. When you next have an opportunity to renew your current plan, please consider reaching out to us via phone or chat. We'd love the chance to earn your business back. Thanks for letting us know about your concerns.

Reliant Responds February 1st, 2018
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Worst company

(1 / 5)

  I live in a one bedroom apt about 700sq ft an my bill came out to $300 dollars claiming i used 1800 klw in a 32 day period thats inpossible claimed they checked the meter an it was running correctly

Amanda from Grand Prairie
January 27th, 2018

Hi Amanda - we are sorry to hear about the increase in your bill amounts. We have many customers like you who are experiencing unexpected high winter bills after the recent colder than normal temperatures. The electric heating typically found in apartments can use a surprising amount of electricity to operate. It seems we are now warming up across the state and your usage should return to normal levels. If we can help with any further explanation or assistance, please feel free to chat with us anytime at http://bit.ly/2DrlrXm.

Reliant Responds February 1st, 2018
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Worse service ever

(1 / 5)

  I just cut off my power with this company. I was using the pre-paid electricity. They kept saying my balance was in the negative. But I was putting money on my account every few days. Even said I used nearly $14 on Saturday. (I unplugged everything that day) there problem with me using that is that I was out of town all weekend starting Saturday morning at 9am. They are a complete ripoff!

Upset from Tyler
January 22nd, 2018

We are sorry to lose you as a customer, we'd be glad to work with you to review your account and see what other options we may have for you. If you'd like that, please contact us via the channel of your choosing - Chat here: http://bit.ly/2DBzvO3 or call 866-222-7100. We hope we are able to work with you towards a satisfactory outcome.

Reliant Responds January 24th, 2018
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DO NOT USE THIS COMPANY!!!

(1 / 5)

  This company's goal is to take advantage of people with low income that can't pay a deposit. They constantly increased my daily averages when my usage didn't change. One day that I wasn't home and the only thing running was my refrigeater my usage went up $5 from the previous day. My advice come up witb a deposit or find a company that doesn't charge you one. I regret ever using this company!!!

Sarah from Tyler
January 22nd, 2018

We are sorry to hear of your experience, we do offer a range of deposit alternatives for our customers. With regard your usage we'd be glad to work with you to review your account. If you'd like that, please contact us via the channel of your choosing - Chat here: http://bit.ly/2DBzvO3 or call 866-222-7100. Thanks for your feedback, we hope we are able to work with you towards a satisfactory outcome.

Reliant Responds January 24th, 2018
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Horrible Experience with Reliant

(1 / 5)

  I just signed up with Reliant and highly suggest if you are thinking about switching to them you think twice. When signing up I asked for the cheapest rate and was given 12.9 / kWh. Being naive and not doing the research I trusted what they told me. I was also told if I wasnt happy with that plan I could change to any other plan. Well I got my first bill that was like two days worth for $13 no biggie. Then my first full bill came in at $249 I didnt think much of it just that it seemed pretty high. In talking to a friend she pulled out her bill where she was paying 9.2 /kWh so I called them (2 days after I received my bill 4 days into the new billing cycle). I told them about what my friend was paying through Stream at 9.2 and wanted to see what they had to offer. They said only 2 different plans (1) free nights and weekends which really isnt free because they adjust the daily to 14. something / kWh and bill you on and average of 12.5 still no real savings. (2) some other consumption plan that they said would not be beneficial to me since I used 1985 kWh. Option (3) cancel for $275 cancellation fee. I opted to go with option 2 only because it saves me .004 per kWh. Oh but wait that plan will not go into effect until the next month because I am already 4 days in. Oh and I forgot to mention that I was informed that you can only change your plan for the first 90 days. So technically by the time the plan goes into effect and I get my bill for that month my 90 days will have been used. Pissed I did a bunch of research on other companies and found energy rates way way way cheaper than Reliant but thought I will look at Reliants web site and see what plans they had once again before I spend the $275 to cancel them. Wow there were much cheaper rates on their website for a bunch of different plans. I mean like 8-9 /kWh so once again I called them and tried to switch plans because I am still in the 90 days and they are plans on their website. I was quickly informed that none of those plans were avail to me because I am an existing customer. Only the plans that they had previously given me the day before were avail to me. Remember I am only like 34-36 days in as a new customer. This company is a scam. I would not recommend them to ANYONE. My $249 electric bill would be $70-80 dollars cheaper pretty much anywhere else or if they would honor their own plans. I should have been given those rates from the get go if they were for new customers when I called the first time. I am telling you STAY AWAY!!!

Robin from Forney
January 8th, 2018

Hi Robin, thanks for alerting us to your experience. It certainly wasn't the experience we'd want to provide. We will review your account and attempt to reach out to you to see if we can offer a better resolution. Thanks for your feedback, we'll be in touch soon. *Update* We've confirmed that we were able to reach you and resolve this issue, thanks for giving us the opportunity to fix the situation.

Reliant Responds January 15th, 2018
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Bad policy

(1 / 5)

  I am a reliant customer. Unfortunately I had my credit card stolen. I thought that I had contacted all companies who had the card on file for automatic draft, but I forgot reliant. Due to a returned payment in December 2017, I could no longer have an automatic draft on a credit card until May 2018 despite explaining the circumstances. Needless to say this policy is creating an uneccesaary hassle. While occasionally forgetting to get bills in on time, I never had an issue with providing a credit card number, and the bill not being paid. I will be switching companies to one that is more understanding of their customers needs.

Bad policy from Lindale
January 5th, 2018

Thank you for your feedback, and I am sorry that you encountered this challenging situation. Our current policy allows for one credit card rejection, but upon the second decline, disallows the autopayment by credit card option for a 6 month period. If you only had one decline, please contact us and we should be able to get you set back up. We hope that you will reconsider giving us the opportunity to earn your business.

Reliant Responds January 11th, 2018
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Nothing but lies from Reliant electric

(1 / 5)

  I am a brand new Reliant customer. I signed up yesterday morning and after paying my deposit, I was told that my new service would be turned on by the end of the day. This was great news, as my family of 8 is staying in a hotel until our utilities are all on at our new home. At 6pm yesterday our home did not have electricity on yet, so I called Reliant again to inquire about when the power would be on. The representative assured me it would be on by 11:59 pm. I said great, and went to bed. This morning I awoke to an email from Reliant stating that my power could not be turned on until my deposit was paid. I paid that directly on the phone when I signed up yesterday morning. So another phone call...This morning Reliant is telling me that it may be tomorrow before power is turned on now because there is no meter at my home. This was clearly explained to them in my initial first call with them yesterday morning that there was NO meter and the representative said no problem, your power will be on by the end of the day. I am getting the run around from this company and horrible customer service and have been their customer for less than 48 hours. This is unacceptable to be told twice that my power would be on, and then now be told for two different reasons their "excuses" for why it isn't. So now I do the math on 2 more hotel night stays at two rooms a night for my large family and it isn't ok. Reliant, this is a very disappointing way to start off new service with a new family of customers.

Eric from Brownwood
December 13th, 2017

We are really sorry to hear that we did a poor job of setting the appropriate expectations in installing your new meter and of the inconvenience this caused you. We trust that this has been resolved as of the date of this reply, however if you have any remaining concerns, please contact us via the channel of your choosing so that we can assist with making it right. Chat here: http://bit.ly/2aYMvdP or call 866-222-7100.

Reliant Responds December 18th, 2017
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Hidden Fees

(1 / 5)

  I wont recommend it to anyone their Service, they are bad when you are their client, and they are even worst when you disconnect their service they keep coming up with surprising bills even log after u disconnect

Client from Missouri City
November 14th, 2017

We are really sorry to hear of your disappointing experience. We'd be glad to work with you to review your account. If you'd like that, please copy your review and include any other concerns you may have and send it to us via email at listen@reliant.com. Please include your account number, service address, and confirmation that you are the account holder. We'll take a look and get back to you with options. Thanks for your feedback, we hope we are able to work with you towards a satisfactory outcome.

Reliant Responds November 16th, 2017
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RIP OFFS, OUTRAGEOUS MANAGEMENT, STAY AWAY IF POSSIBLE

(1 / 5)

  I was the perfect customer, paid the day I got my bill, every time for several years. I had to move and discontinue service because my new place did not take Reliant. Reliant showed me as being late within 12 months, so I am forced to give up to a $400.00 deposit to the new company. I HAVE NEVER BEEN LATE! After a week of trying to talk to them, wasting my time, even though they acknowledge they made a billing error, they will not change it or even provide my customer information, which was beyond perfect. So I guess I will take my final bill and not pay Reliant, but pay it towards my deposit at the new place. Nobody takes responsibility or accountability for mistakes anymore in this country, it's disgusting!

Cindy from Grapevine
October 30th, 2017

That is disappointing. We'd like the opportunity to make it right. If you'd like us to take another look, please copy your review and send it to us via email at listen@reliant.com. Please include your account number, previous service address, and confirmation that you are the account holder. We'll take a look and get back to you with options. Thanks for your feedback, we hope we are able to work with you to a satisfactory outcome.

Reliant Responds November 16th, 2017
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reliant bill

(1 / 5)

  MY husband and I have been with Reliant for a good while now -we lived upstairs and I called and told them that we were moving to a downstairs unit in the same complex a few days later they sent me a final bill so I called and asked why I was getting a final bill when I am still a customer all I.did was charged apartments because My husband and I are senior citizens and I can't climb stairs and he has had 2 strokes plus they can't seem to manage his blood pressure still at stroke level but anyway the woman told me that she was surprised that we had electricity we were on average billing and said it was taken care of so I get ANOTHER bill for almost 300 dollars and I told her that we were on average billing and this time she told me that the first woman I talked to had coded my account in the computer wrong and I told her that we could not pay the amount of that bill and I also told her that it wasn't my fault that they were the ones who made the mistake now I got a bill yesterday saying that we owed 390 dollars for breaking the differed payment plan and I told her that I had paid 146.50 in July and she just told me that was for the final bill
What final bill I asked WE are still using your company and she said that the 390 dollars would have to be paid by the 21st or we will get disconnected I told her that my Husband can't be without electricity and it Was Not My Fault that it was coded in the computer wrong and she said that there was nothing she could do about it and I asked why like I said it wasn't my fault that they made the mistake I have never had any problems with Reliant Electricity until this came UP and I again told her that we like on fixed incomes and We can't pay the 390 dollars now I don't want to get ugly but I have talked to my attorney but I should not have to go that route Please let someone who has a little common sense deal with this.I have an appointment with Mr. Nicholas at 9:30 in the morning so I am hoping this can be straightened out before then. Thank you

Rhonda Bell from Mesquite
August 17th, 2017

Thank you for your feedback. We would like the opportunity to learn more about your experience and see if there's anything we can do to help. Please contact us at 866-222-7100 or via secure chat http://bit.ly/2DrlrXm

Reliant Responds May 22nd, 2020
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worst energy company

(1 / 5)

  this is the worst Energy company in the world. these guys are thief's. i had service with reliant for over 2 years and they automatically starting raising my energy rates little by little until my monthly payment was over $300. i called and talked to management and they did not care. so i wrote a letter to Vice president and he never responded. i ended up leaving this company, to never ever come back.

elmer from Round Rock
July 30th, 2017

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854 dollar bill

(1 / 5)