We currently recommend electricity plans from Constellation, TriEagle Energy, Champion Energy Services and Payless Power

THE WORST COMPANY EVER!!!!!!! la peor compania!!!!

(1.8 / 5)

  I was for a year with reliant, I do not why my account was terminated, so I called reliant and they open a new account 0715- 07/29. When I received my bill I got crazy because it was to higher , I spoke with the manager, why I am paying than 220.00 dollars. The manager told me because I was paying 0.14 Kw What!!!!!! this is crazy, AT THE END I PAID!! After that that they open an investigation. I was right so they sent me a check for $140.00 because I over paid them, two weeks after that I received a bill that I own them $108.00. and they told me its because a never paid for the account on 07/15 -07/29. When I paid the, twice for it and I called them and complained about it, that's why they sent me that check. I don't how they billing department work, but You guys are so unprofessional. I have working as accounting for 7 years and never seem something like this before. You guys are stealing peoples money and that is not right. That's why me and my family are leaving you and I will make sure to tell this to every people that I know. That's so sad because you customer services is the best!!

Lisbeth Herrera from Dallas
September 11th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

agree with mad 20 year customer

(1.8 / 5)

  The plans listed here are for NEW CUSTOMERS ONLY. Wait, your 8.9 cent will be over 11 for renewed plans. Ridiculous

Agree - tricky plans from Dallas
October 8th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Too expensive

(1.8 / 5)

  Ther service is fast and acceptable. Ive been a customer for 5 years and my rate keeps going up a ridiculous amount. Started out at 11.c per kwh & its now 15.5c per kwh. Deff time to switch. Wouldn't recommend this company.

annon from Pasadena
July 1st, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Customer Re-Defined

(1.8 / 5)

  Their billing is spot on ! They always know how much to bill but that's a matter of self interest on their part. They are never late sending me a bill. Their accountants should be commended for their A/R Department (yes this is meant to be sarcasm Sheldon Cooper). Their most recent move was to make and receive approval on an application to the State to have their 6 month plan removed. This leaves us Reliant Customers with a sad set of choices - 3 months, 1 year or MOVE TO ANOTHER CARRIER.

I just made my semi-annual phone call to Reliant only to find that it is now a quarterly phone call. I can always pay them 40% more than market rate to get 1 year or MOVE TO ANOTHER CARRIER. It was like any other time I have called. I get the run around. The I speak with a Supervisor. This time - the Supervisor merely repeats the same plans and with little care or concern. When I questioned the approach he remarked "you can choose to MOVE TO ANOTHER CARRIER". I was astounded with the blatant disregard for the Customer. He then made his "matter of fact" and robotic scripted comment - Do you accept this new rate and term ?

It does bring new meaning to the term free market when the seller loses sight of the buyer. So - for those of you who read this post and if you have time to waste and money to burn - CHOOSE Reliant. For everyone else - MOVE TO ANOTHER CARRIER - Eduardo said to.

B Dissapointed from Sugar Land
March 12th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Dishonest about billing - not reading actual meter

(1.8 / 5)

  I've been a customer of reliant for about 2 years. And every year in the month of December, I leave my home for 10+ days in order to visit family. And every time I've done this, Reliant charges me a higher bill than I had in previous months for that period of time. I've called them twice about this, and each time the representative lies and says they are reading my individual meter. This is impossible! The first time they charged my $2.50 to read it again, and of course they came up with the exact same reading. Because I was gone for so long, it would stand to reason my bill would be lower since I completely shut off the heat when I was away. I also don't ever use Christmas lights. I live in an apartment complex and figured they are simply averaging my bill with the other residents.- However, they deny this. If they just admitted to what they were doing, I could accept it. But they insist on lying about reading the meter. When I move into my new home, I will definitely not use Reliant. They are dishonest about their billing. You are not being charged for the actual energy you consume. You are simply being charged for what they "think" you should be using! And since I'm moving into an energy efficient home with bills that should average $125 all year round, I would rather not be charged what Reliant thinks I should pay (which will no doubt be $100 to $150 more than what I actually owe). This is a dishonest company, if you can help it do not get your electricity through them!!!

P. Brown from Plano
January 13th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Terrible customer service

(1.8 / 5)

  Without letting me know, they put a hold on my account that does not allow credit card payments. This was put on, as they told me, as a result of two credit card payments not being able to go through. I was shocked when they told me this, but then realized that I had my credit card stolen twice in the last five months. After explaining the situation to the person on the phone, their supervisor, and their manager, no one was able to do anything about it. They forced me to give them my checking account routing number to pay for it, which is completely unsecure. I use my credit card because I get mileage from it and if there is any fraud, the credit card company will cover me. Paying this way gives me no added benefits and I get stiffed with the bill if someone decides to use the information in unethical ways. This little rule they have is all to help them with no concern to a customer who has never had an issue paying bills with them nor anyone else. Each time the credit card payment was rejected, I called in and explained that the card was stolen and gave them the new number. However, they did not even send me in writing anything that said I couldn't pay with credit card anymore. I only found out when I tried to do bill pay online.

Jason Dhaliwal from Dallas
December 3rd, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Beware after your first contract ends

(1.8 / 5)

  BEWARE! Reliants great prices are for new customers. After you finish your 12 month contract, you are advised that you need to change your plan. Two choices are given. Both significantly higher than the first year rates.

x reliant customer from Euless
December 6th, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

False Advertising Everywhere

(1.8 / 5)

  Reliant has a facade. They come off as having great plans, specials,
promotions and coupons, but when you try to sign up for ANY of these
there is a huge catch that puts you in a bad situation. I especially have
issues with their coupons because they only state what you can have
and not what you have to sign up for. Most coupons tell you in small
print what you have to sign up for to redeem. However, Reliant has
mover coupons that you receive through the post office that state you
can have X-amount of dollars off of a bill for signing up with the
company and in no way does it say you have to get a certain plan to do
this. It comes off as a sign on incentive but really is a ploy to get you
to sign one of their lengthy contracts. Their plans all have a "catch 22"
cell phone company feel to them and I do not recommend this
company. I have been a customer for a couple months now...my bill is
sky high...and I'm not a happy customer!

Picasso497 from Fort Worth
December 22nd, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Terminated without Notice

(1.7 / 5)

  Our service was scheduled to be terminated to today with Reliant. This
was the last straw, we broke our union with Reliant before they could
extinguish our account. A service manager with reliant told my spouse
that our service would have to be closed and reopened with the
addition of fees and other charges we had no idea were being tacked
onto our bill. Our bill always stays current and paid, but due to some
unforeseen, undocumented regulations that Reliant seems to be
having an issue with on their side of the spectrum, we were being
forced to lose power today.
I was livid, my spouse was angry and we kindly and politely parted
ways with reliant. Not to mention past events with them where our
service was terminated for being .01 short of paying a past bill.... .01!
Can you believe that? Good riddance Reliant. And for those of you
who are thinking of switching to Reliant, Don't. Save yourself the
headaches, poor service response times and snail-paced customer
service. Not worth it!!!

(Previously Loyal Residential Customer) from Texas - DFW
May 5th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Cost to much

(1.7 / 5)

  I have been with relient for 5 years now and every year the cost goes up . thats why i am swtiching. My bill when from 150 to 375 in one year with no change in use.

Anonymous from Houston
September 19th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

No special rates for loyal customers

(1.7 / 5)

  They quote one rate and charge another. No help for their loyal customers - no incentive to stay with their company. Difficult to get to talk to a real person to discuss money-saving opportunities.

P. Vise from Dallas
September 16th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Bad conflict resolution

(1.6 / 5)

  We started with Reliant electricity when we moved here in April from Nc. We had no issues until September when we realized we were about to be disconnected. Apparently, because of The lack of security, Reliant let some random person call in and use our address to disconnect or service.
Mind you, we were and still are under contract with them.

This whole thing has been a nightmare. We are a single income family and our electric bill has almost doubled. That is A BIG deal for us. Our budget is super fixed, especially after our son was born with undiagnosed health issues.

I have spent so much time talking to Reliant reps and they assure me everything is fine, then its not, but this time it is, until now when they are telling me this big balance is due. It is so frustrating. It feels like Reliant doesnt value me as a customer or a person as I have spent so much time trying to resolve this issue. I will also be filing a complaint with the BBB. I just want to advise anyone thinking about using Reliant , to reconsider.

Victoria from Houston
November 25th, 2018

Hi Victoria, we sent your comments and review to our customer care team, and they have followed up to let us know they were able to reach you. We are glad your issue is now resolved and would like to thank you for your business. Let us know if there is anything more we can do.

Reliant Responds December 12th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Dishobest

(1.6 / 5)

  I was lured into their ofc. At Walmart. 1st they told me I would get a 12 3 with free weekends and 75.00 coupon. Sounds Great! Signed! Then as I was asking questions they told me if I use less than 1,000 my rate goes up for using less. I continued asking questions then it was revealed to me if I use more than 2,000 my rate changes again! Totally confused by all the rate changes! In addition, I told them my contract with my previous company ends on 8-14-18 so I don't want to start with them until 8/15/218, fine it was stated on the contract. I should have know by all the RED FLAGS, but my neighbor has them and referred me. All fine .right?! NOT! the day I signed 7/27/18 they started service. Which meant i received a cancellation fee and lost my .8 from my previous provider. When did I find this out? WHILE ON VACATION!! yes, I started receiving emails from both providers!! Which added to my confusion and interrupted my vacation.. thanks Reliant! So I tried hard to put this out of my mind until I can back from vacation, worked somewhat! When I came back it was a TOTAL MESS RELIANT CAUSED THAT I HAD TO CLEAN UP! I was on the phone with their office several times! In addition, I had to call my precious provider several times to take me back ASAP. Will never leave TriEagle, their rates are good, consistant, billing is easy to read and customer service is AWESOME!!! will not recommend Reliant they are dishonest!

Dont trust Reliant from Waco
August 16th, 2018

Thank you for your feedback, we are disappointed to hear of the challenges you experienced. We are so sorry that this created stress during your vacation. If there is anything we can do at this point to explain or assist with any remaining issues, please give us a call or chat 24/7 http://bit.ly/2DrlrXm. We will utilize your feedback to continuously work to improve.

Reliant Responds August 17th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Preference deals for "new" customers

(1.6 / 5)

  If you are a potential new customer Reliant will offer competitive pricing and incentives. If you are an existing customer considering renewal once you enter your address you do not see the best offers that apply to new customers only.
Example: New customers are offered Nest + Home, existing customers only get Nest.
So there is an incentive to leave Reliant, check out other suppliers and maybe come back as a "new" customer later! No incentive to stay as a good regular paying Reliant customer

New customers only from Houston
June 13th, 2018

Hello johnel.010204@gmail.com - Thank you for your feedback. We offer a variety of plans for both new and existing cusotmers. Our team can help find one that fits your needs. Click this link to discuss plan options via secure chat 24/7: http://bit.ly/2DrlrXm.

Reliant Responds June 14th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Lazy

(1.6 / 5)

  I set up the power for my move and service under my name and account started on the 11th. The previous owners put a disconnect in for the 14th which was a Sat. My power was disconnected. After 3 calls and all day wasted, they finally told me at 9 pm what happened. She said she would send a priority over to Oncur to flip the switch, it will be on shortly. Still here it is Sunday, no power..... called Reliant again, they now tell me Oncur only works 7-7 Monday thru Friday and my power wont be in until Monday sometime. Im now 2 days behind in getting work done and house cleaned for when the movers get here Monday morning. Extremely dissatisfied with customer service, mistakes are made but at least dont waste my time lying to me or just being lazy and not getting to the real issue. Then seriously you dont have a way to flip the switch on the weekends??? Or an actually number to someone at Oncur other than the business account.

Bad customer service from Carrollton
April 15th, 2018

Hello - We are disappointed to hear of your poor experience. We'd be glad to review it to identify what went wrong, as well as resolve any outstanding concerns, but we are unable to locate the account with the information contained in this review. We invite you to chat with us 24/7 at http://bit.ly/2DrlrXm for further assistance.

Reliant Responds April 17th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

They will switch your service BEFORE requested start date!!!

(1.6 / 5)

  Watch them! That's all I can say. I spent well over an hour on the phone with a representative & repeatedly stated my service was NOT to be started until 3 more weeks. She knew, she was FULLY aware & did it anyway! Switched me sooner than what I requested. Great teaser rate to suck ya in, but watch 'em!!!

Shawnee Ann from Houston
August 17th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

The worst.

(1.6 / 5)

  Awful service. They lie a lot.

Fred Barrientos from Corpus Christi
July 28th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Don't ever think to sign up with reliant

(1.6 / 5)

  Expensive, poor customer service and never sign up for the surge protect warranty .
I've been with reliant energy for over 4 years. Last year I signed up for a surge protect 500$ coverage on my appliances . Two weeks ago the power went out, after few hours came back on but the tv didn't work. I called them and they gave me the allied warranty phone number since the have a contract with them. Allied warranty didn't do anything about that, they said cause not due to a surge issue, we can't do anything about it. Reliant had no authority over that . Scammmmmmm

Moe from Houston
June 10th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

HORRIBLE

(1.6 / 5)

  Reliant is the worst.

MARK HESSON from HOUSTON
May 4th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Non-negotiable

(1.6 / 5)

  This company would rather give up on a 7-year customer than meet the competition pricing! Thanks Reliant!

Mark Larkin from Killeen
April 23rd, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Nothing but greedy, pond-scum, bloodsuckers here...

(1.6 / 5)

  I've dealt with Reliant twice now. First time shame on them, the second time shame on me. I thought I would give them another chance when salesperson came to the door pitching free weekends plan. I thought this might actually be cheaper for me. Boy was I wrong...not only did my bills go up twice the amount each month, I also had to pay $295 early termination fee to get out of it. I still will recover that cost in the money that I save going with another company in a couple of months time. Reliant is in business for one thing only....MONEY!!! They don't give one dime about their customers. Please stay away from them as they will just take your money from you...

Brad from Commerce
January 17th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Not upfront on rates

(1.6 / 5)

  Reliant is a company you continously have to negotiate with. You have to go at least 3 levels to their "negotiating" team. Be prepared to state you have a lower offer. You call one number and they can only offer you so much, which is normally about 1 cent kWh less than the offer. Be prepared to spend some time with them if you want to stay with them. I hate that I have to do this, but feel most companies do this anyway. Guess that's how they have the stadium in Houston named after them. Someone has to pay for the name, but I won't. Shop the competition so you are prepared with any offers they throw your way. All in all, we are after the lowest rate, so why not offer this to us from the beginning.

Reliant Customer of 10+ years from Houston
December 29th, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Happy to leave Reliant forever.

(1.6 / 5)

  Reliant always blamed AEP for their billing mistakes. Example, I was overcharged 5 out of 12 months. I had to sit on the phone and told that if the meter was re-read, I would be charged a,I think $10 fee. My question to them was if they were wrong, were they willing to give me a $10 credit. They were wrong 5 times out of 12, but of course, they declined my offer. I know this much. Reliant doesn't offer competitive rates and "nickel and dime you to death" with all sorts of fees.

Do not recommend them at all.

Roy Barrera from Corpus Christi
August 3rd, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

ReliantOvercharges

(1.6 / 5)

  Reliant has no customer service, especially if you are a current reliant customer and want to get a rate quote or switch plans to get a lower rate. I called customer service and was on hold for over 30 minutes and finally gave up. I tried to get a quote on their website, but it continually refused to accept my reliant account number. I emailed them and asked for quotes on other plans. Instead of sending me quote information, they emailed back and gave me the customer service number that I had already tried before with no success. As soon a I get a better quote, Adios Reliant!

Frank W from Richmond
August 11th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Lacking Customer Service

(1.5 / 5)

  Not alerted of power shut off via mail or email. I had an issue with my bank payments and never was alerted by Reliant. I offered to immediately pay on the website but felt it was their position to not have me pay the reconnection or late fees. I was not offered nor did I get any of their reps to acquiesce. After I called with no help from any of the 3 representatives I decided to immediately switch. I had my power back on with Mission Power within 3 hours.

Anonymous from The Colony
January 30th, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

reliant rigid

(1.5 / 5)

  I know reliant is the top company in this area and I'm not sure if that is a good thing. They have these rules and their people have no flexibility to work with you. I will give an example. I paid last months bill which I will admit was late. I had gotten a shutoff notice. I got an extension of a few dys and paid with a check online as I always do. My bill was 563.38 and the next bill was 645.00 which I paid with a debit card. Well, my quarterly homeowners insurance payment was taken out of my account and caused my payment to reliant to be returned nsf. They are still going to turn off my power even though I am only late for one month

Earl F. Harmison Jr
August 27th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Lots of billing problems

(1.4 / 5)

  Their billing department could not draft from my account with out consistently making errors for reasons that are still unknown. I was charged fee after fee after fee and would have to regularly call to get them removed. I finally had to change providers and cut my losses. Absolutely the worst. Even the final bill was not final. I would live by candlelight than deal with this company again.

from Dallas
January 24th, 2019

Thank you for bringing this issue to our attention. We apologize for the issue you experienced with your account. We're always working to improve our billing processes. If we can still be of assistance, please give us a call 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds January 31st, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

The are awful

(1.4 / 5)

  Reliant has issues with their billing system and the text message service. They blamed my bank for billing errors, and the bank provided me proof that it was Reliant. The shut my service four times in two weeks for a payment that was made.

Tired Customer from Pflugerville
January 23rd, 2019

We sincerely apologize for your negative experience. We are reviewing our policies with our agents to ensure customers are provided with all options to meet their needs and to ensure this does not happen again. If we can still be of assistance, please give us a call 866-222-7100.

Reliant Responds January 31st, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

They do not care for their customers only money hungry

(1.4 / 5)

  I would give this company ZERO stars if able. I've been with them for going on three years. I've always paid my bill on time despite the fact my bill is higher every time and I'm only home at night! I recently had a baby and ended up losing my job due to insufficient childcare. I just started a new job and unfortunately have been playing catch up the past two months on bills. I needed just THREE days to pay! Which was the day I got paid. This company had no remorse and still cut off my service in 40 degree weather with a 9 year old and newborn baby. We came home to no lights and a freezing apartment. It's been a difficult time period for me! Just had a baby, lost my job, and my children's father had also just passed. All they told me was that there was nothing they could do and for me to call 211! Which also wasn't any help! I wasn't even asking for anything to be waived, discounted, nothing! Just a few more days to pay my bill in full including any ridiculous fees they added! I hate them and I am currently searching for a New electricity provider! I know for a fact there's better out there because the previous provider I had at my old apartment not only would work with you on a payment plan instead of instantly turning off your lights, they also offered a discount since my kids were on CHIP so my bill was never more than $80. Unfortunately, they do not offer their services on the area I moved to which I hate.......

Stella from Austin
January 19th, 2019

We sincerely apologize for your experience -- this behavior doesn't reflect our core values. We are reviewing our policies with our agents to ensure customers are provided with all options to meet their needs and to ensure this does not happen again. If we can still be of assistance, please give us a call 866-222-7100.

Reliant Responds January 25th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Terrible on many levels

(1.4 / 5)

  Our bill usually runs 400-600 month. Thats a lot. But this past months bill was 809.00....WTH thats patently improbable. Its just my husband and I. And we are fiercely diligent in using the least electricity possible. Rarely turn the AC on. Dryer broke 2 months ago and we will not be replacing. We use clothes lines now. Unplugged a 2nd refridgerator. Weve had an above ground 24 round pool for years. Husband maintains it and turn pump off regularly. Hes semi retired and Im disbabled. We spend mist of the time on the patio by the pool because the breezes keep us cool.
Know what we did today? We had a last minute garage sale so we could eat this week. Im not kidding. We also needed to fill gas. The 200 above normal bill has made it a difficult week. So while my husband is manning the garage salad duties, Im spending a beautiful afternoon researching other power companies and plans and reading reviews. Because come Monday morning I absolutely will ne changing electric companies. The companies should do more than provide power. Maybe show concern. Like: Hello Customer, were concerned about an unusually high bill you just received. Please call 800..,well figure this out. Absolutely despicable. And I plan on highly discouraging anyone I can from using reliant. Starting with a Facebook post of the bill. Almost forgot. When I called customer service today to ask for a few faux extension to pay the bill ( first time ever asking for one on 35 yrs ) she said balance was zero. So reliant already got their grubby hands on my $ and its on hold. So now its gonna to hit my account and theres not enough in there. Ill get rebilled with late fee. She didnt have any idea how to help me. Useless

Will Never Use or Recommend Reliant Again. Despicable. from Baytown
June 30th, 2018

Hello Lisa - thank you for your feedback. This does sound like a very challenging situation. We will attempt to locate your account using the information you've provided and be in touch. If we cannot reach you, please call or chat with us 24/7 and let's work together on these concerns: http://bit.ly/2BfDppZ.

Reliant Responds July 10th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Can't take it any more

(1.4 / 5)

  Initially, it was fine, prices are what I expected. They gave me a $200 credit which covered multiple months of charges. I was really happy and recommended their service to others. Then the bill began to climb. I paid what they said I owed, but there was always a balance forwarded. I asked for explanations. Now, they have my bill 240 due, with 174 due on May 7th. My personal audit showed they charged me twice in Feb, 2018. I sent them an email, explaining the over charge. I'm a senior citizen, healing over a bad car wreck , unemployed. I walk around my apt. in the dark, to save, wrapped up in a blanket to save, don't have a washer/dyer. Don't use the dishwasher, don't iron, bath once a week, keep the blinds closed. I swear, this feels like elder abuse. I need your help. It seems no conversation with their customer service with resolving problems never makes it to their accounting, so the price keeps ramping up

Judy Dixon from Tomball
May 2nd, 2018

Thank you for your feedback, Ms. Dixon. We were able to locate your account with the information provided and will contact you to go over your billing in detail. I'm sure that we'll be able to resolve your concerns as well as come up wtih a plan to assist you in reducing your usage and costs. We'll be in touch soon.

Reliant Responds May 8th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Very bad

(1.4 / 5)

  I was charged late on 8/28/2017 when Houston was dealing with Harvey.. Very bad company.

Abbey from Houston
September 2nd, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Got scammed by this company's reps

(1.4 / 5)

  I wasn't happy with my discount power people because I was told I could only get an electronic bill and I wanted a paper one, so when reliant's reps came to my door I listened to their pitch and switched. I don't know if they were misinformed or if they flat out lied to me, maybe a bit of both. I was told by the two girls, Lorena and Melissa, that reliant's price per KWH had Oncor's service fee rolled into it and that's why it was .11 as opposed to my power company's .08. But when I started getting bills from reliant, I had a $47 Oncor service fee as well. Reliant's contract is for five years and I have to pay to get out. I called these reps to ask about the separate fee (they gave me their numbers) but I've yet to hear anything. I don't know that other electric providers in Texas are any better than reliant, but next time I'll be careful not to commit myself for this length of time and will not believe anything I hear in a sales pitch. I hope this review will keep someone else from being scammed.

Donna from Dallas
August 9th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Worst Service Ever. Stay away from Reliant Energy

(1.4 / 5)

  Worst Service Ever. Stay away from Reliant Energy. Their Average billing is a nightmare, because you sign into average billing, they charge you twice as much as your current bill. I will suggest you look into some other energy company.

Frank from Houston
October 18th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Crappy

(1.4 / 5)

  I HATE reliant. I pay the bill because I have no there option but they suck you dry. Every penny you have they try to take from you. Every month your bill increases by $30. If you have the choice, DO NOT CHOOSE RELIANT!!!

Brianna Gipson from Stamford
January 14th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Get everything in writing first! Estimated bill calculator is not even close!

(1.4 / 5)

  Had a good rate for 3 months and inquired about extending it up to a month because we had not finished closing on our house. They could not extend it but suggested I sign up for the 12 month plan and get the $50 credit on my first bill. I went with the high rate knowing it would only be a few weeks and I would get a $50 credit. As it turns out, you have to have your service for at least a month. So... High price and no credit. Never go with anything by telephone. Get every detail in writing!
The day I called to cancel service I checked online to find my usage and estimated bill up to that day. The amount stated was for 2 days earlier. Boy was I surprised to see that for the first 17 days of the month I paid $3.15 per day for service and the last 4 days I paid $13.28 per day. After I cancelled my service they would no longer let me see online how much I used each day. My final bill was almost twice what the online calculator said it should be. Do Not trust the calculator and be willing to pay whatever they want for the final month.
When we get our new home we will not be going with Reliant. I'm honest, I expect others to be also.

William Valerio from Tomball
August 25th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Bad Customer Service

(1.4 / 5)

  Reliant refuses to give me a date that my contract ends. How am I supposed to switch to another company if I don't know when to switch? According to them, I had to wait until after my meter is read and they can't tell me when that will happen. In the meantime, I'm sure I will get hit with a higher price.

DM from DFW
April 7th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant Energy Nightmare!!

(1.4 / 5)

  Horrible!!!! THEY ARE CROOKS & LIARS.......In Oct of 2014 I paid Reliant a deposit to be my energy provide, and every they sent me a bill and I paid it. In December may lights got cut off and I called Reliant and they tell me that they are not me energy. Exercise me!! But you are sending me a bill and taking my money EVERY MONTH. I complained to TPUC, and Reliant is suppose to return the money I paid them, but I HAVE NOT seen a dime of it. Ok, in February called Reliant again to give them a second chance. Cause liked the plan. They toke a deposit again and told me as of Feb. 10th they were my energy provider. On Feb. 25 my light was OFF AGAIN. I call they again they tell me they ARE NOT MY ENERGY PROVIDERS....WTH!! You keep taking my money and not giving back. This has been the worse experience in my life.....Be cause of them lying we were without lights for 10 days all together.And I have a one year old baby boy that has to have breathing treatment daily.
+

Carolette Barnes from Dallas
March 3rd, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

total rip off

(1.4 / 5)

  I recently switched companies based on words of salesman- he used my previous bill to show how i would save money with free weekends- says weekends is 32% of bill- He also stated that the TNMP charge of .4 was already included in the 12.75 rate so i would not have any extra charges, WRONG- when i got my first bill- i had a charge which was 1/2 of my electric bill- per the cust serv- i am charge 8.75 for delivery fee plus 3.75 per kw on the total usage including the free weekends, this average to 12cents. so much for free weekends and all she can do is apologize for miscommunication from salesman- will be switching any paying the 275.00 cancellation fee

debbie from Lewisville
September 30th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant does not appreciate its customers

(1.4 / 5)

  I had been using Reliant for a couple of years and my contract ended in April. When this happened they switch me to the most expensive rate. So I used about the same amount of energy than the month before but paid twice the amount. When i called to get set up with a new plan they only gave expensive options thinking i wasn't going to shop around. I think Reliant will try to rip you off no matter what. I did my homework and read great reviews about Source Power, I'm looking forward my new contract.

Fabiola Vila from Dallas
June 3rd, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Switching providers as soon as possible - Regret signing contract

(1.4 / 5)

  Reliant has been nothing but expensive. I live in a 2B/2B apartment and am not in it during the workweek. My roommate and I always turn off all the lights and turn the A/C temperature up so it's not running all day. We still have a bill that is $150-200 per month which is absolutely ridiculous. We got switched over to a month-to-month plan which has cost us. I called to inquire about the raise in prices and Reliant said that it was because we didn't renew our contract and it automatically rolled over to the month-to-month plan. I never received notice of the contract expiring in the mail and they did nothing to help us out. I cannot wait to switch providers and get Reliant off my plate. I would not recommend them to anyone. Also, I signed up for paperless billing and they still continue to send me paper bills which is infuriating.

Whitney from Houston
April 25th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Run away from relient

(1.4 / 5)

  Your bill will keep going up for one reason or another. 2B/2B apt I pay $175 a month. They are just a rip off company

Basheer Al Mahayni from Richardson
March 12th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Garbage

(1.4 / 5)

  In looking at their pricing plans, I'm trying to figure out how paying more is considered a good deal?
They are completely fraudulent in their business practices. But what the hell, they are a power company so they have you by the "balls" If I ever me an official for this company, I'm kicking their teeth in.
You people are dishonest, greedy Nazis.

Rambo from Houston
July 12th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Never again!

(1.4 / 5)

  We had a HORRIBLE experience with Reliant in 2009. We are a military family, and moved to Galveston for 1 year while my husband attended a program at UTMB. This was the first time ever living in TX, and I was unfamiliar with the various companies and plans. Halfway through our first year, I realized we were paying WAY more than most other companies charged, so I called Reliant to see if they would reduce the rate to be more in line with the others. They flat out refused, so I switched to another provider. Reliant retaliated by charging us a $295 penalty fee for canceling! I called several times to get them to reduce the penalty fee, as it was too excessive. They were totally unwilling to negotiate, and sent a collection agency after us. We refused to pay the penalty; it took nearly 2 years to get the collection agency off our backs.

Deborah S. from Galveston
January 20th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

No accountability at all

(1.4 / 5)

  Besides having the highest rates in Houston, this company has no accountability at all. They confirmed turning off my service on 6/29 but kept on billing me after it. After an hour on the phone with 3 different people from customer service, I am being told that the request to turn it off did not go through and it as scheduled for 7/30, with me being billed for all these day (even thought I already got a new provider and also being billed by my new provider at the same time). They mistake is co

Houston Resident from Houston
July 14th, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Horrible Customer Service

(1.4 / 5)

  Good customer service takes care of a problem
in 1 phone call, not 4 phone calls and a
letter. Also, I was told that the month of
April I would not have a bill. I mistakenly
thought I would not have to pay for that month
of service. Instead I received 2 bills in 1
weeks time the following month. This company
has permanently lost me as a customer. If they
were the only company in town I would MOVE!

A from Corpus Christi
June 4th, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Aweful Experience

(1.4 / 5)

  We have had reliant for about a year and now we are going to switch because of the flex plan being extremly expensive. We live in a small two bedroom apartment and our power bill has hit 400 dollars three times!!! We couldn't make a full payment one month because it had been 400 dollars two months in a row, so we payed what we could and they shut off our power without giving us a notice or email or clall or anything!

Mary from Dallas
January 28th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Don't sign a long term contract with these people.

(1.4 / 5)

  Reliant is a company that will lock you into a long term rate that looks good at the time but if electricity goes down they will not adjust your rate for 2 years. I have called them and confronted them with this but they are not "The New Reliant" as they advertised they are the same old company.

Jack from Midlothian
September 24th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

feeling ripped off when using short term service

(1.4 / 5)

  I'm in property mgmt. and when I have to have service turned on for a short time to do repairs, maint., etc. I feel that I am overcharged for this service as compared to my residential service that I have with you.Price per kw. I give this company a lot of new business when I suggest Reliant to my new customers. I have decided to check out your competition and if I find better pricing chances are I'll be switching, not just business but my home as well.

Reed Properties from Abilene
August 10th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Learn how to AVERAGE!

(1.3 / 5)

  While we have never had any issues with customer service or receiving our bills, the rates were always high, so we signed up for average billing to have a consistent bill. We had already been with the company for a year and it was explained that they could take our past years usage as well what we were currently using to estimate and average our bill. It also helped with budgeting to have a consistent bill. In the end, our term is up and we now owe them $250! What the h$$$! My bill was pretty consistent. It seemed like they knew what they were doing. They have computer systems for this. It seems like they could do a much better job at averaging than this. It's simply ridiculous!?! Needless to say we will be changing companies due to Reliant's incompetance, high rates, and silly litte extra fees.

Michael Barrette from Tomball
November 23rd, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

atrocious service

(1.3 / 5)

  Twice, they grossly overcharged me. For a 2/2 apt, we averaged $100-$120/mo on a fixed rate plan. This last time they overcharged, they claimed we used over 3000 kwh in a month! The bill was $300+! I called their customer service line and explained to two reps, who agreed and sent me to their manager. She said while we waited the 30 days for Centerpoint to check and make sure the meter was working properly, she'd defer my payment.

What she neglected to mention was screw it, we're charging you late fees though we've deferred your payment. And then they pulled a $200+ bill the next month, though I was gone all month and my roommate gone half for work! After 2 months calling them and arguing the point, what do I get? Not a return of the $45 check-your-meter fee, and definitely not a retraction of the "late" payment.

I was supposed to receive my final bill/refund in 3 weeks. 2 months later, nothing. Way to screw up, Reliant. I wouldn't refer them to an enemy, much less a friend.

laura from Houston
October 17th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

When the service goes.

(1.3 / 5)

  When first ordering from Reliant they are good to work with but after having service with them over the years they become less attentative to thier regular customers.the plans change to often and the service after the initial start-up rates low.

Minimaker03 from Mingus
August 29th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Worst Electricity Experience

(1.3 / 5)

  After Hurricane Ike, they naturally raised the price on my electricity without any kind of notice. When I switched providers after moving, I called and canceled my account. When I called to verify a week later, they hadn't canceled it, and they claimed they wouldnt be able to cut off service for another week, and I was stuck with the bill.

Jack F. from Houston
May 27th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Horrible

(1.2 / 5)

  Such a horrible experience. I started my contract with them on June 16, 2018. They sold me on the fact that our first month would be free and every month after would be reasonably low. I was tight on money at the time so it sounded like a great deal. I did not look at reviews which i should have and was a mistake on my part. First month was free as promised, second month was reasonably low also as promised...then third month comes and i get hit with a 300 almost 400$ bill. It's now March of 2019 (9 months after I started the contract) and I still to this day pay 350+ on my bill every month. I work 2 jobs so I'm rarely ever home to use it. I have multiple friends that live in HOUSES that don't pay anything more than 90-150$. If I could rate this 0 stars I would. If you are looking into Reliant I recommend you NOT to unless you want your pockets hurting every month. I wish someone would have given me this advice before signing! Worst electric company by far!

Lourdes H from Dallas
March 30th, 2019

Thank you for your feedback. We're sorry we fell short in meeting your expectations. We apologize for the inconvenience, in order to investigate this matter we will need more information from you. Please contact us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds April 11th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

No good

(1.2 / 5)

  Bad customer service and not up to date bills

Kayla from Galveston
May 30th, 2018

We are disappointed to hear that you've had a poor experience with us. Can we discuss this further? We'd love to make it right. Give us a call or chat 24/7 anytime: http://bit.ly/2DrlrXm.

Reliant Responds May 31st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant is Misleading!

(1.2 / 5)

  Reliant Energy are incredibly dishonest and difficult to deal with. I would like to discourage people from doing business with them. A salesman of theirs came to my parents door and misled them from the beginning. My parents are in their 80's. After 2 years, In January of 2017 they received notice their contract was ending. We called in March of 2017 and asked repeatedly if the contracts they had were ending. They were vague, but finally said yes. Long story short, we switched their contracts last week to Champion Energy (who I highly recommend), and Reliant just debited my parents checking for $590 for early cancellation. The main response I received when I called Reliant today was, "We understand, but we are within our rights if you will read the fine print". Please repost this, I feel Reliant has been misleading on several occasions since day one, and I hate for anyone else to be dealing with such a dishonest electrical company!

Reliant is Misleading! from Sweetwater
June 30th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Unfair company

(1.2 / 5)

  They charge too much money for disconnection services although I payed before they disconnected my electricity services. It is so unfair!

This company is so unfair!!!!! from Houston
April 16th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Bad customer service

(1.2 / 5)

  Cut off my light without giving a disconnecting notice. I had already payed off my bill and yet they disconnected it and left us a whole day without light. When called they said they couldnt do anything and we had to wait. Definitely unsatified.

Worst company from Pharr
January 11th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

These people are horrible

(1.2 / 5)

  They blocked my bank account for autodraft fr no apparent reason then hit me with $35.00 in fees. Called Reliant from the bank manager's office, and with the BANK MANAGER explaining that the bank did not issue a stop payment, that Reliant actually sent the money back, their customer service agent still had the nerve to argue. May these people wake up and respect their customers before they lose even more.

Thias from Arlington
October 19th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Un-reliant

(1.2 / 5)

  Once the contract end the price sky rockets, was pay in $30-40 for a cabin in my property now it's $130.00 and I used it less this month than last. Run from un-reliant!

Frank from Salado
July 24th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

The worst mistake ever.

(1.2 / 5)

  I had always used another company (TXU) and decided to shop around for a cheaper rate. The price for Reliant said 11.7 per kw hour with free weekends so I took the plunge and switched. I can honestly say this has been one of the worst decisions I have ever made as a homeowner. My bill has been almost double what it normally always was with my former company. This should have reduced my bill greatly instead of increasing it so very much. It is something to do with the extra Oncor delivery fee. I have called twice to try and work out a different plan with them with no luck. The only way out is to pay the 250.00 termination fee. Very misleading and very rude people for customer service. I do not recommend this company at all.

Un happy from Breckenridge
August 5th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Infuriating

(1.2 / 5)

  I needed to turn power on at a house temporarily while it is being sold. I already. Have a plan with them on my current house. I had received a quote for $.11 with Gexa Energy, but they needed to pull my credit to see if they needed a deposit. I didn't want my credit pulled so I called Reliant to set it up since I am already with them for over a year. They quoted me $.14-.15 basically which upset me, but I was more concerned about a credit check. They continued collecting my information and then told me I needed a $200 deposit... Ok. I asked if they pulled my credit to which their response was, "I didn't, the system did." They did not even tell me they were going to run my credit and once they did the salesperson and the manager couldn't tell me if the credit check was a hard or soft pull. They then proceeded to put me on hold for over 5 minutes while they talked and then dropped my call twice. If I wasn't locked into a year long contract with a termination fee I would be switching providers!!!

Shawn Owens from Cypress
July 30th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Disconnect from Reliant

(1.2 / 5)

  I have moved a lot in the last 28 years in different states and used a lot of different electric companies. I was happy for the most part with Reliant for the year we were with them. Then we moved again to be closer to work. I have never been told that I couldn't get service disconnected on a specific date until Reliant. They told me basically that I would have to pay for 2 extra days because someone else had already put in a service request for 2 days after I wanted my service disconnected. So I paid for the apartment complex to clean and do whatever they have to do to get the apartment ready for the next move in. They couldn't even tell me if it was going to be the morning or afternoon when it was switched so I could have been paying while the new tentants moved in. I won't use Reliant again. I went online to view the usage and they have already taken all that info off the account page. When I called about that I was told it would be 7-10 business days before they could put it back. I guess their computers are slow.

Jackie Ulmer from Waxahachie
June 16th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Don't do it

(1.2 / 5)

  I've been a Reliant customer since 1984. No more.
I'm disabled now, & very low income. Do they work with me? No, it's Ike pulling teeth to get the supervisor of the supervisor's supervisor to agree NOT to cut off the power for 24 hours (that's right-one day was all I was asking for) so I could meet with the low income assistance folks to try & get some help to pay the bill. Ii never disputed that it needed to be paid. I just don't have the money.
I did not get sick to inconvenience Reliant Energy, but they sure act like it.
Even with doctor's statement on file, & a promise to pay from a local charity...BAM! Next morning, power off. I explained (yet again) that I'll get very ill w/o power.
Their response (wait for it): "Go to the hospital."
How about turning the power back on?
Oh, no.

So the charity called Reliant back & faxed them the voucher again & the power came back on.
Bye bye Reliant. It's been real. Hope you never get sick or poor.

Victoria from Houston.
March 8th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Did not honor promise and waste customer time for $13

(1.2 / 5)

  I bought a new place and scheduled people to renovate right away. I paid Reliant an expedited fee to have service turned on same day after another company's guy did not show up or return calls asking where he was. Rep tells me for sure to expect electricity by end of the day. Nothing day one. Called them on day 2. They called main electric service and told me everything is good to go and that it was on my end. My contractor checked everything and no go. Said if they send someone out I will be charged if it was from my doing. So decided to wait to the afternoon to see if lights would come on....Day 3, still nothing. My guys checked all systems again and no issues. So, I called again and complained and demanded refund of extra fee to have same day service. The rep appologize for what occurred and promised me that I will get my refund but have to wait until a bill is established even though an extra charge was seen. When bill came they would not take it off bc main company will not refund them citing they found nothing wrong on their end. They waisted so much of my time and refused do the right thing, return $13 that they in no way earned. Only $13!!! Instead they pay reps and managers to hear me complain and post the truth of my ordeal on line. My contractors lost 3 days of work and I must of spent at least 2 hours on the phone with them. It's obviously I can't do much with $13, but I felt I was not taken cared of from the get go. They reminded me that I will be charged $200 if I break the 1 yr contract. That, I can afford.

JT from Corpus Christi
May 31st, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Expensive

(1.2 / 5)

  Use reliant since I've started rent apartment.The thing is that is too expensive for a two bedrooms.Not using A/C but it still the same. They said that they will reduce the price but they didn't.Looking for a new company.

Rose Ewatame from Houston
March 20th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

WORST ELECTRIC COMPANY!!!

(1.2 / 5)

  I have had a few electric providers in the last 6 years and this is by FAR the worst! I went with reliant because the rates I found online beat the other competitors. I wish I had read the previous reviews before enrolling in a 2 year contract... I signed up online entering the address, for connection on 6/22 which was the closing date for the house. The closing then got delayed a week, and when we came in the house on 6/28 the power still wasn't on. We called reliant and they said their computer says its on since 6/22, but we will send out a tech to look at the meter within 2-3 hours. The tech came and left, without leaving a note or even knocking on the door. We called Reliant again after about 6 hours when the power still wasn't on, again they said the computer says the meter is running and its connected. Took about an hour before they realized that the meter that is connected is for the sewer lift station next to the property, and the actual house they put an "A" at the end to tell the difference between the two. I then spoke to two reps who told me that they will put in a service ticket and I will not be responsible for charges to the lift station since that belongs to Harris Co. Mud. I checked online and charges were still on my account along with a new charge for $64 for connection and service fees for the lift station. I called again only to be told, they would put in a new service request and I would not be responsible for charges. Received a bill in the mail on 8/6 stating that it is due for 8/13 for the lift station, called back 3 times spoke to one rep and two "supervisors" to be told that the issue has been reviewed by two departments and it was not their error, and I should have called to set up service instead of doing it online and this wouldn't have happened...if you dont reccomend doing the online set up due to probability of errors, then why is it available??? Needless to say I will never be going with reliant energy again, the discount in rate isn't worth the 10+ hours I've spent on the phone with them over the last month!

Laura from Katy
August 13th, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Does not deliver

(1.2 / 5)

  One of the selling points for us to sign up was that they did not outsource their Customer Service. That is no longer true. They are outsourced to Mexico and they cannot/won't understand what we are asking. It also takes 20 to 30 minutes of waiting before a rep is available to answer the phone. We have asked for a combined statement of our security lights & home over and over again. They say they will and the billing period we receive 2 statements.

Jones from Richland
July 26th, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Triflin from the start!

(1.2 / 5)

  It took over an hour to process my information. Then they informed me there was a hold on the apartment complex so I would need to fax proof of residency. I kept recieving a busy signal on the fax number so I called again. They gave me a different fax number and told me to follow up the next day! I needed the proof of electricity to move in. So I cancelled before I had a chance to use the company. When I called back to termintate service the lady flip modded on me and was a horrible beast! So glad a got out when I did.

keisha from Houston
July 23rd, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Triflin from the start!

(1.2 / 5)

  It took over an hour to process my information. Then they informed me there was a hold on the apartment complex so I would need to fax proof of residency. I kept recieving a busy signal on the fax number so I called again. They gave me a different fax number and told me to follow up the next day! I needed the proof of electricity to move in. So I cancelled before I had a chance to use the company. When I called back to termintate service the lady flip modded on me and was a horrible beast! So glad a got out when I did.

keisha from Houston
July 23rd, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

UGGG!!!

(1.2 / 5)

  Just spent 1.5 hours trying to get the rate they offer on powertochoose.org which they could not give me.
False advertising abounds!

Anonymous
July 2nd, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

I have Reliant Customer Service

(1.2 / 5)

  The customer service reps are very rude...I will chang my provider the moment I get out of my 12 months contract.

Rao from Houston
April 11th, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Unfounded tampering charges

(1.2 / 5)

  In my last Reliant bill, I was accused of
tampering. The bill was $800; my former bills
have been an average of $70. I was told that
Oncor has proof of my meter being broken; that
somebody has damaged the cover and that they
therefore billed me with the estimated usage!
I unsuccessfully spent about 3 hours on the
phone with Oncor and Reliant; I tried to file
the formal dispute via email towards Oncor;
their reply was that the "Retail Electric
Provider has to dispute the charges on the
customers behalf".
I have neither broken nor manipulated my meter
by any means, nor did I use the amount of
electricity I'm being charged for.
I do not intend to pay any of the tampering
charges that Oncor claims.
I talked to the Police department for false
claim of fraud but I can't file a report,
because I don't own the meter. I also talked to
an attorney and he suggested taking this to
small claims court. It's ridiculous that they
charge me for electricity I haven't used! I'm
very disappointed!

Johnson
March 8th, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Mrs

(1.1 / 5)

  This electric company is a rip off. They miss lead customers, and tell you that the conversation is being recored, and when you tell them to find the recording of them saying what they promised or had you agree on, suddenly what was said, they have no record of.

Mrs Jackson
December 1st, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Disgusted

(1.1 / 5)

  I needed some help with my bill. After a few
months of trying to pay off a really large
bill, I realized the numbers were wrong on my
bill. I never received credit for a $212.00
payment I made. I called 3 times to try to
resolve this situation. Reliant would never acknowledged their mistake. Now I will be
contacting the BBB, the FTC, and their
licensing agency. Plus, Reliant will lose a
long time customer. I've been a customer since
2007, and could not get anyone to resolve this
matter. I may have lost $212.00, but after I
switch providers, they will lose thousands. In
this economy I can't afford to lose $212.00.

Tara Culpepper from Kennedale
October 23rd, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant

(1.1 / 5)

  Hard to work on their online website. Bills are not clear. Generally hard to reach or access.

Fred Volcansek, Sr. from Clifton
October 15th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Poor Service all the way around

(1.1 / 5)

  When I first ordered service with this company, it was hell from the beginning up to the end, which is why I am ending all ties with this company. I would like to see if there is a true company out there that actually puts the customer first and thinks of them, and the company profits . . .

Tomika Dawson from Garland
August 28th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

rate reduction

(1.1 / 5)

  they said we would get it but .01 reductions does not compare to the competition. I was still paying $100 per month more

howard from Missouri City
August 26th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reluctant to negotiate new contract

(1.1 / 5)

  Because my old electric company went under last summer Reliant became my default company. I signed a 2 year contract with them out of desperation. The rate I was paying was outrageous compared to rates offered in 2009 so I tried to get them to renegotiate. They refused. Same old Reliant. That's why I left them in the first place

TomT from Sugar Land
July 1st, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

poorly designed web page

(1 / 5)

  Don't sign with Reliant energy they are a terrible company. For starters they have poor customer service. Also the web site is purposely confusing in how they don't let you know when your contract is up but will send out a notice about if you want to resign next year 2 months before contract is up for their own benefit. They at least could include a warning of the fee if you break contract early. I didn't know what I was missing until I left them and now my provider gives me weekly emails about my power usage and bill estimation, so I don't have to log into the site to find out. What a smart idea! So don't go Reliant energy they don't care about their customers at all.

Robert Szucs from Lake Jackson
May 8th, 2019

Thank you for your feedback. We're sorry we fell short in meeting your expectations. We apologize for the inconvenience, in order to investigate this matter we will need more information from you. Please contact us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds June 17th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

this company rips you off

(1 / 5)

  Someone referred me to reliant my worst experience.This company was charging me for usage that were not performed. Charged you $20.00 a early disconnect notice on top of that 10:00 reconnect fee. Truly amazingly sad. There were times that I'll be gone away for a month my usage read 1800 kw, I they claimed they send someone, I know that was a lie. Then they gets an attitude when you question them.

Ms.Starks from Houston
April 28th, 2019

Thank you for your feedback. We're sorry we fell short in meeting your expectations. We apologize for the inconvenience, in order to investigate this matter we will need more information from you. Please contact us at 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds June 17th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Exorbitant bills

(1 / 5)

  I wish I could choose less than 1 star. My life was perfect until I switch to Reliant. Iwas so happy with TXU paying bills lower than 200. Reliant has this catch of average billing that the only thing they do is still your money. I got bill of 295.00 dollars every single month.....I canceled the contract regardless the cancellation fee. Now I am with another company. STAY AWAY FROM RELIANT!!!

Ely from Houston
April 2nd, 2019

Thank you for bringing this issue to our attention. We apologize for the issue you experienced with your account. We're always working to improve our billing processes. If we can still be of assistance, please give us a call 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds April 11th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Worst company ever!!

(1 / 5)

  I signed up for their prepaid service seeing I just purchased my first home and was undecided on what company to go with. Boy Im glad I did sign a contract. Horrible service! My service was not turned on the day I was told. I called back multiple times and spoke to a supervisor who assured me it would be connected. 2 hrs later, nothing. I had workers at my home to complete my floors, needless to say they did not get done due to no electricity. Lack of training, communication, and customer service. Oh and I requested a refund for what I paid and they said they would mail me a check, they didnt even have the desecntcy to refund my debit card, thats how I paid. I WIll be telling everyone not to go with reliant, dont waste your time or money!! I would give zeros on ratings if I could.

Renee Contreras from Crowley
March 4th, 2019

Thank you for bringing this issue to our attention. We apologize for the issue you experienced with your account. We're always working to improve our billing processes. If we can still be of assistance, please give us a call 866-222-7100 or chat with us via secure chat: http://bit.ly/2DrlrXm

Reliant Responds April 11th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Liars and thieves

(1 / 5)

  A salesman came to our door stating that we had been overpaying for our electric bill and we needed to sign some papers to get a refund and a reduced rate. When my wife asked if he was with the energy company we were using, he said yes, and claimed that Reliant was just a subsidiary of the other company (a complete fabrication). He was actively deceitful and forceful in pressing the paperwork, and gave zero indication that we were signing up for a completely different electrical company, even after asked directly about it and after the paperwork was signed!

We called Reliant that evening, told them about the fraud, and specifically instructed them to cancel our enrollment. They assured us that the enrollment would be cancelled, that we would experience no service disruption, and that we would be perfectly free to remain with our current energy provider. That was last week. Today, we received a notice from our current provider that our service is being transferred - this despite the clear assurance of the Reliant representative that we wouldn't have to deal with this. I have a recording of the phone call where their agent promised that we would be free to remain with our current company with no issues; this was apparently just as honest as their salesman was.

We will never ever use this company. If this is how they conduct their business, it wouldn't even matter if the energy was free, it's not worth it.

Matt G from Grand Prairie
December 19th, 2018

We're sorry to hear you had a bad experience. We are reviewing our policies with our agents to ensure customers are provided with all options to meet their needs and to ensure this does not happen again. If we can still be of assistance, please call us at 866-222-7100 or contact us via secure chat http://bit.ly/2DrlrXm

Reliant Responds January 25th, 2019
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

I wish I could give negative stars to these crooks!

(1 / 5)

  Stay FAR, FAR AWAY from this company! They will rip you off with their "average billing". They will put you on their highest rate and charge you out the wazoo! When we finally cancelled, they sent us a final bill for over $900, even though they've already fleeced us for thousands. I wouldn't even wish these criminals on my worst enemy.

David from Grand Prairie
November 13th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Awful Customer Service

(1 / 5)

  My boyfriend and I had Reliant for awhile and I also just had to set it up for my boss in his new place. They SUCK. Theyre more expensive, and their customer service is awful. Every time we have called, which is several separate times, the customer service constantly tries to upsell you. And when you say no, they ask Whats the reason, why not? Have you tried it before? to try and make you feel awkward and get you to pay more money. I felt like I was talking to a robot. My boyfriend has also gotten contradicting information from them before and it is very hard to fix issues or ask questions since you have to call and field all the upsells being thrown at you, regardless of what youre calling for. And I waited at the end for a survey and the woman just was like like I said, have a good one, good bye!!!! very rudely and hung up and I got no survey. Of course.

Madison from Houston
July 20th, 2018

Hi Madison, thanks so much for your feedback. We are so sorry this is how you experienced Reliant. We offer a variety of products and services in an effort to help customers, and we are saddened to hear that the experience we delivered came across as too sales-focused. We will definitely look at our process and work towards doing a better job of balancing the call. Thanks again, we really do appreciate your perspective.

Reliant Responds July 31st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

switching people without asking

(1 / 5)

  so i wake in morning i see the power energy im with charge $ 250 for disconnection or switching account also my account is scheduled for disconnection because of your employee don`t know their job they switching people without asking them now i have to clean up your mess i recommend to shut off your company and start new business as baby sitter that if your employee how to baby sit .

RAMI from Austin
July 17th, 2018

Hi Rami, thanks for letting us know about this issue. We'll be in touch to work with you to make sure this is resolved.

Reliant Responds July 20th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

switching other people with out notification

(1 / 5)

  so i wake in morning i see the power energy im with charge $ 250 for disconnection or switching account also my account is scheduled for disconnection because of your employee don`t know their job they switching people without asking them now i have to clean up your mess i recommend to shut off your company and start new business as baby sitter that if your employee how to baby sit .

Rami from Austin
July 17th, 2018

Hi Rami, thanks for letting us know about this issue. We'll be in touch to work with you to make sure this is resolved.

Reliant Responds July 30th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Lies! All lies!

(1 / 5)

  Bill gets higher each month even when we are home less. That are not friendly and willing to work with you. When asked questions, they are unable to give a good answer. Terrible!

Fed Up Houston from Houston
July 5th, 2018

Hello - We can agree, summer usage increases are challenging. We'd be glad to review your account with you. We definitely want to always provide a friendly and helpful experience, and we are sorry that we fell short of expectations. We'd love the opportunity to turn this around for you, please call or chat with us 24/7 and we can take a second look together: http://bit.ly/2BfDppZ.

Reliant Responds July 10th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Offensive solicitors at my door

(1 / 5)

  This evening two young people came to my door claiming to want to help me understand my electricity meter. They were wearing T-shirts with the Reliant logo on the sleeve. They had badges and a solicitor permit. I told them that 8 pm was too late to be knocking on my door; and, that I had no intention of showing them my electric bill. Turns out they were part of a group of 4 young people in our neighborhood knocking on doors. The neighbors reported that two of the people cursed them and flipped them off. The ones who came to my door were polite but didn't want to take no for an answer. In my opinion, this is a bad business practice for Reliant. I will NEVER consider using Reliant because of tonight's experience.

Shirley Walker from Carrollton
June 20th, 2018

Hi Shirley, thanks for reporting this concern. We will research and address any issue we find. We do not condone any rude behaviors as you've mentioned and we apologize if such behavior took place in your neighborhood. Thanks again for letting us know.

Reliant Responds July 3rd, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Expensive Service Provider

(1 / 5)

  Agents working in Walmart do not provide enough Information.
My Security Deposit was not refunded as I payed half of security deposit and the agent did not tell me that the deposit is not refundable if you pay half of it.
The billing is too expensive.
They do not provide good offers.
The average monthly plan has some amounts added to the bill is not understandable. Please do not opt for average monthly plan. Reliant tries to fetch more money out of your pocket with this option.
I would not recommend this company to anyone. This company cheated me.

Saroj from Irving
May 26th, 2018

Thanks for your feedback, Saroj. You've listed a number of concerns, and we'd like to discuss those with you in more detail. We invite you to chat with us 24/7 at http://bit.ly/2DrlrXm to address these issues.

Reliant Responds May 31st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Dont bother signing up people for the $50 credit.

(1 / 5)

  Been with Reliant for close to 10 years. Signed my dad up using the referral process to get a $50 dollar credit for both of us for switching from TXU to Reliant. His service was switched to Reliant a few days after placing the order. Called about three months after the changes asking about the credit. I was informed that although he may have service with Reliant now the service had not been switched over within 30 days of the application for the promotion. The service was switched over within 4 days, not more than 30. One thing you can rely on with Reliant...weasel out of obligations and promises is the way Reliant works.

Kevin from Odessa
April 18th, 2018

Hi Mr. Lovell - thanks for your feedback and for referring our services to your dad. We were able to confirm that the credit was applied to your invoice that was due March 5 and to your referee's invoice that was due March 7. Please chat in with us or give us a call and we'd be glad to help show you where the credit appears on the invoice. Our apologies for providing incomplete information in your most recent contact, we'll be sure to review that interaction for opportunities to improve. Chat available 24/7 http://bit.ly/2DrlrXm or call 24/7 866-222-7100.

Reliant Responds April 19th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Huge Bill - No response - No Monitoring system - No complaint tracking system

(1 / 5)

  On Monday, April 9th, I received and email letting me know that my credit score had dropped by 40 points as I had charged a large amount onto my credit card. Upon logging in to see my credit card activity, I saw that Reliant Energy (Reliant Energy )had charged my card the amount of $6390.17 for one month of electricity (for Feb-Mar). I have auto-pay setup, that is why I did not notice this charge earlier.

I immediately called Reliant Customer Care and they said there isnt anything they can do right away, that they will have to investigate it and would call me back within 2 days to give me an update.

Since I did not hear from Reliant Customer Care, I called them back. They have no news. They were questioning me that maybe I had used that much of electricity. Im outraged, these charges do not make any sense. I live in a small, 2-bedroom, 900 sq. ft. apartment. Over the past 5 years my electric bill averages about $100/month. There is absolutely no way I could have consumed that much electricity in a months time. I explained that an individual had come out back in March and had changed out my meter and that this might be a reason why this had happened. Maybe he didnt reset something. All they say is that they will investigate.

My credit card is maxed out and I need it as that is what I use to buy everything like my groceries, my other bills and is my back up for any emergency that I might incur. We are under tremendous pressure, with all these things going on.

Also, my credit score has been significantly affected and this hinders me greatly as I was planning to buy a home this summer.

Huge Bill - No response - No Monitoring system - No complaint tracking system from Irving
April 16th, 2018

Hello - Please be assured that we are aware of this issue and are actively working back with the utility company to determine why this large charge took place. We will be in touch with you as soon as we have answers and next steps.

Reliant Responds April 17th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Beware of the Offer of $600.00 Bonus! You will pay HIGHER rates with this promotion!

(1 / 5)

  I received a promotional offer from Reliant in the mail (and continue to receive these offers!). In the beginning of February, I called to inquire about the offer and spoke with a Reliant Representative. We discussed rates and I told him I would need to shop around. I did so and found that Reliant's rates were HIGHER than competitor's rates. The representative called me back & I informed him that Reliant's rates were higher than competitor's rates. The rep stated he would ask his manager about what could be offered. He came back with a lower rate and I stated that I agree to the lower rate (of course!). The rep explained that the termination fee with my current energy provider (which I had had for years) would be "off-set" by the promotion we discussed. I did not receive the "offset" of $300.00 from Ambit and called twice to inquire. The first time I was informed that it would be credited on the second billing cycle. When the 2nd bill came, I still did not have the $300.00 credit. I spoke with a Manager that listened to the recordings of my conversations with the Reliant Representative and concluded that I had said, "yes I agree to the lower rate." (which I did). It did not matter to the manager that the representative failed to explain to me that the lower rate EXCLUDED me from the promotion. When I asked the rep how the termination fee with my previous company would be paid, he explained it would be "offset" by Reliant, leading me to believe the promotion was still in effect. The representative neglected to tell me that the promotional offer was no longer in effect since I had chosen the lower rate and did not explain that I would need to email or fax my final bill from my previous energy provider with the termination fee in order to receive a credit. Although the Reliant Manager disagrees, I found this to be very misleading. It is clear that Reliant provides training to their Representives that includes using any type of tactic possible to gain customers. It is disheartening and this is not the type of company with whom I would ordinarily do business. I was finally given instructions by the Reliant Manager as to how to at least get a credit for the termination fee I have already paid. Unfortunately, I am locked into a contact with Reliant now for an entire 12 months. I will continue with Reliant until my contract is up and will then go back to Ambit which was absolutely wonderful. I feel foolish that I was "suckered in" by Reliant's tactics. The morale of the story is "if it looks too good to be true, it is." Bottom line, if you chose Reliant's $600.00 promotion, you will pay HIGHER energy rates than the competitors. Reliant "stands behind" their tactics to gain a larger customer base. Now I just hope I at least receive the credit for the termination fee that I paid to my previous provider. I followed instructions from the Manager in order to receive the credit. However, based on my previous experience with Reliant, I am very concerned I will not receive this credit. (keeping my fingers crossed)

Leena Volmer from Little Elm
March 20th, 2018

Hi Leena - thanks for your feedback. Sorry to hear about the confusion experienced when discussing different plans with us. We do offer a variety of plan types based on customers' differing needs and preferences, with and without incentives. We also offer an opportunity to change your plan within the first few months of a contract without penalty. In your case, we do see that you are on the lowest price point available to you for your plan type. We have confirmed that an amount matching your cancellation fee from your previous provider was already credited to your account. We'll take your comments back to the appropriate teams to make sure that we do all we can to avoid this type of experience in the future. We will work to ensure that you enjoy your time wtih us and hope to change your initial negative impression to a positive one.

Reliant Responds March 29th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Turned off my power by "mistake"!!!! Bills Trippled!!!

(1 / 5)

  This is one of the only times in my life I am writing a review, but Reliant has tested my patience. I came home from work once to find my power turned off!! I have auto payments and my account was current, had never missed a payment prior. Turns out they turned the power off in the wrong apartment when they received a move out notice. So I went without power for two days because of this "mistake"!! I had to call several times before someone finally set up a new account for me and turned my power back on. But it gets worse. My bills tripled after that!! I paid almost $300 per month for the next few months. And mind you I live in a tiny one bedroom apartment. It just doesn't make sense. I am so frustrated with Reliant and I wish I never got their service. I urge you to go with a different energy company!! And hopefully you have that option!!

Frustrated with Reliant from Houston
March 13th, 2018

Hi Frustrated, thanks for your feedback. We are disappointed to hear of the difficulties experienced recently. Generally, customers moving into a new address are dilligent about providing the correct address information, however occassionally errors are made resulting in the challenging situation you described. Electric providers rely upon that information as they are unable to physically determine the resident at the provided address, however once you reported the error, we should have been able to address it more quickly and with less effort on your part. Regarding the bill increase you've experienced, we've see this across the state of Texas with this winter's extended colder temperatures, particularly for customers in all electric homes. We do have options for customers with unanticipated higher winter bills. Please let us know if you'd like us to review further - you can chat with us 24/7 at http://bit.ly/2DrlrXm. As more pleasant temperatures enter our weather forecasts, we look forward to our customers enjoying some lower usage periods.

Reliant Responds March 14th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Crooked way hunting customers

(1 / 5)

  Theyre doing monkey business. Their agent at Walmart lied about them charging fees to cancel service. I asked how much they charge for early cancellation, he said dont worry about it. I agreed to sign up, I filled out my information and I didnt see anywhere charge for cancellation is $295. They deliberately dont show it when signing, and their representative denied they do charge $295 for early cancellation. They tricked me into their service. I found out about the fee when I got their welcome email. Then I could clearly see the $295 for cancellation. Had I known about it I would not have signed up. Theyre liers crooks . I complained to them in an email and phone call, they said theyll not cancel my service without charging me. So Im stuck with them for the entire contract period of 24 months.

Said Salah from Richardson
February 28th, 2018

Hi Said Salah - We have escalated this to be reviewed with the involved parties to ensure any incorrect information is cleared up. If we made a mistake, we will be glad to honor what we committed to you should you decide to change your contract now or in the future. If we are able to locate your account with the information provided in this review, someone will be in contact with you to discuss. If we cannot reach you with the information provided, we invite you to chat with us 24/7 at http://bit.ly/2DrlrXm.

Reliant Responds March 14th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Liars and Theives

(1 / 5)

  I had service connected in my name and I was required to pay a deposit. My step daughter put service at her residence in my name without my permission and left a bill for over $600.
I paid my deposit and her bill. Even though it wasn't from me.
I then moved and has my service reconnected. I was told as soon I paid my final bill they would refund my deposit.
I called back after I paid my final bill and they said it would take 2 weeks. I waited and no refund. Then I was told it takes 2 billing cycles to refund it. I waited again. I called back my final time and said my deposit was non-refundable. There was no explanation why and had NEVER agreeing to forego my deposit ever. I was lied to several times and not only did I pay off my stepdaughter made, I can not get my deposit back. I consider her and reliant thieves!

Debbie from Wichita Falls
February 22nd, 2018

Hi Debbie, thanks for your feedback. We are disappointed to hear that you've received conflicting information from us. We apologize for the confusion. When a deposit is required, Reliant holds it for 12 months of consecutive on-time payment history. Once that has been accomplished, the deposit is automatically credited back to the account. Please let us know if you'd like us to review further - you can chat with us 24/7 at http://bit.ly/2DrlrXm.

Reliant Responds February 28th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Outrageous billing and usage readings

(1 / 5)

  Everything started out good. I had a good rate of that was an average of 0.08 cent per kw. My first bill in my 2 story 3 bedroom was $170.00. After that everything went downhill from there. Every month my bill seemed to increase every month. Everyday no matter what even of I turned my heater/a.c off for like 3 days I always got a message saying my usage increased by 25%. Somehow my usage went from 1800-2100 kw to 5700 kw a month. Im not a math genius but if im doing the same thing every month theres no way on gods green earth my usage should skyrocket like that. They wouldn't tell me their supervisors full name for all i know they could send the call to one of their friends in the mail room. They refused to let me get my smart meter inspected. The more I dug into this company the more I felt like there was something off about it. Will never use or refer this company to worst enemy.

3111 galemeadow from Fort Worth
February 20th, 2018

Thank you for your feedback. We were able to review your account based on the information provided. The first two bills for October and November reflected mild weather, however Fort Worth temperatures during the period of high invoices in December and January were very cold for an extended period. While actions in the home were the same, the temperatures outside required more usage to sustain. Customers across Texas saw higher winter bills this year than they are accustomed to and we understand the frustration and hardship that caused. As temperatures have now warmed up, usage has returned to normal levels. This demonstrates a healthy meter and we hope that you are enjoying the warmer temperatures and lower usage charges as we all are.

Reliant Responds March 15th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Very bad service

(1 / 5)

  Employees do not have knowledge of products and don't know what they are doing in regards to pricing information on the account or changing a plan.
Call wait times is horrible. You will be on hold a minimum of 30 minutes.

Maria from Friendswood
February 17th, 2018

Hi Maria - We'd love the chance to provide you with a better experience. We invite you to chat with us 24/7 at http://bit.ly/2DrlrXm and we'd be glad to provide information on products and pricing. If you prefer, we are also available by phone 24/7. We have had some recent days with very busy call volume, but that isn't normal for us. Call volume has returned to normal levels where we are able to answer immediately most of the time and we hope you will give us another chance to assist you. Thanks for your feedback!

Reliant Responds March 14th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Worst experience ever!!!!

(1 / 5)

  I was a Reliant customer for years. I always gave them the benefit of the doubt about their rates and fair billing practices. I started looking around and checking prices of other electric providers. I noticed 1 thing, they were all lower. I switched to Just Energy 4 months ago, and my bill has been cut in half. Not only do I pay a much cheaper price per kilowatt hour, but I'm not paying a charge for the provider fee( in the area I live, it is Encore). I called Reliant after I received the first bill from Just Energy to get an explanation of why I was over charged so much for so many years. I was told that Reliant catered to low income customers with bad credit and because of that they did not require a deposit. I then informed him that I have never paid a deposit, since my credit score exceeds 800. The salesperson insisted on giving me lines of b.s. but never gave a real explanation. Stay away from RELIANT Energy, they are a bunch of crooks.

Dissapointed from Waco
January 28th, 2018

We are disappointed as well to hear of your experience. We do offer a variety of plan types to fit all customer types and needs, but it doesn't sound like those options were presented to you and for that we apologize. We'd love an opportunity to provide a better experience that includes options that better suit your specific needs. When you next have an opportunity to renew your current plan, please consider reaching out to us via phone or chat. We'd love the chance to earn your business back. Thanks for letting us know about your concerns.

Reliant Responds February 1st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Worst company

(1 / 5)

  I live in a one bedroom apt about 700sq ft an my bill came out to $300 dollars claiming i used 1800 klw in a 32 day period thats inpossible claimed they checked the meter an it was running correctly

Amanda from Grand Prairie
January 27th, 2018

Hi Amanda - we are sorry to hear about the increase in your bill amounts. We have many customers like you who are experiencing unexpected high winter bills after the recent colder than normal temperatures. The electric heating typically found in apartments can use a surprising amount of electricity to operate. It seems we are now warming up across the state and your usage should return to normal levels. If we can help with any further explanation or assistance, please feel free to chat with us anytime at http://bit.ly/2DrlrXm.

Reliant Responds February 1st, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Worse service ever

(1 / 5)

  I just cut off my power with this company. I was using the pre-paid electricity. They kept saying my balance was in the negative. But I was putting money on my account every few days. Even said I used nearly $14 on Saturday. (I unplugged everything that day) there problem with me using that is that I was out of town all weekend starting Saturday morning at 9am. They are a complete ripoff!

Upset from Tyler
January 22nd, 2018

We are sorry to lose you as a customer, we'd be glad to work with you to review your account and see what other options we may have for you. If you'd like that, please contact us via the channel of your choosing - Chat here: http://bit.ly/2DBzvO3 or call 866-222-7100. We hope we are able to work with you towards a satisfactory outcome.

Reliant Responds January 24th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

DO NOT USE THIS COMPANY!!!

(1 / 5)

  This company's goal is to take advantage of people with low income that can't pay a deposit. They constantly increased my daily averages when my usage didn't change. One day that I wasn't home and the only thing running was my refrigeater my usage went up $5 from the previous day. My advice come up witb a deposit or find a company that doesn't charge you one. I regret ever using this company!!!

Sarah from Tyler
January 22nd, 2018

We are sorry to hear of your experience, we do offer a range of deposit alternatives for our customers. With regard your usage we'd be glad to work with you to review your account. If you'd like that, please contact us via the channel of your choosing - Chat here: http://bit.ly/2DBzvO3 or call 866-222-7100. Thanks for your feedback, we hope we are able to work with you towards a satisfactory outcome.

Reliant Responds January 24th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Horrible Experience with Reliant

(1 / 5)

  I just signed up with Reliant and highly suggest if you are thinking about switching to them you think twice. When signing up I asked for the cheapest rate and was given 12.9 / kWh. Being naive and not doing the research I trusted what they told me. I was also told if I wasnt happy with that plan I could change to any other plan. Well I got my first bill that was like two days worth for $13 no biggie. Then my first full bill came in at $249 I didnt think much of it just that it seemed pretty high. In talking to a friend she pulled out her bill where she was paying 9.2 /kWh so I called them (2 days after I received my bill 4 days into the new billing cycle). I told them about what my friend was paying through Stream at 9.2 and wanted to see what they had to offer. They said only 2 different plans (1) free nights and weekends which really isnt free because they adjust the daily to 14. something / kWh and bill you on and average of 12.5 still no real savings. (2) some other consumption plan that they said would not be beneficial to me since I used 1985 kWh. Option (3) cancel for $275 cancellation fee. I opted to go with option 2 only because it saves me .004 per kWh. Oh but wait that plan will not go into effect until the next month because I am already 4 days in. Oh and I forgot to mention that I was informed that you can only change your plan for the first 90 days. So technically by the time the plan goes into effect and I get my bill for that month my 90 days will have been used. Pissed I did a bunch of research on other companies and found energy rates way way way cheaper than Reliant but thought I will look at Reliants web site and see what plans they had once again before I spend the $275 to cancel them. Wow there were much cheaper rates on their website for a bunch of different plans. I mean like 8-9 /kWh so once again I called them and tried to switch plans because I am still in the 90 days and they are plans on their website. I was quickly informed that none of those plans were avail to me because I am an existing customer. Only the plans that they had previously given me the day before were avail to me. Remember I am only like 34-36 days in as a new customer. This company is a scam. I would not recommend them to ANYONE. My $249 electric bill would be $70-80 dollars cheaper pretty much anywhere else or if they would honor their own plans. I should have been given those rates from the get go if they were for new customers when I called the first time. I am telling you STAY AWAY!!!

Robin from Forney
January 8th, 2018

Hi Robin, thanks for alerting us to your experience. It certainly wasn't the experience we'd want to provide. We will review your account and attempt to reach out to you to see if we can offer a better resolution. Thanks for your feedback, we'll be in touch soon. *Update* We've confirmed that we were able to reach you and resolve this issue, thanks for giving us the opportunity to fix the situation.

Reliant Responds January 15th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Bad policy

(1 / 5)

  I am a reliant customer. Unfortunately I had my credit card stolen. I thought that I had contacted all companies who had the card on file for automatic draft, but I forgot reliant. Due to a returned payment in December 2017, I could no longer have an automatic draft on a credit card until May 2018 despite explaining the circumstances. Needless to say this policy is creating an uneccesaary hassle. While occasionally forgetting to get bills in on time, I never had an issue with providing a credit card number, and the bill not being paid. I will be switching companies to one that is more understanding of their customers needs.

Bad policy from Lindale
January 5th, 2018

Thank you for your feedback, and I am sorry that you encountered this challenging situation. Our current policy allows for one credit card rejection, but upon the second decline, disallows the autopayment by credit card option for a 6 month period. If you only had one decline, please contact us and we should be able to get you set back up. We hope that you will reconsider giving us the opportunity to earn your business.

Reliant Responds January 11th, 2018
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Nothing but lies from Reliant electric

(1 / 5)

  I am a brand new Reliant customer. I signed up yesterday morning and after paying my deposit, I was told that my new service would be turned on by the end of the day. This was great news, as my family of 8 is staying in a hotel until our utilities are all on at our new home. At 6pm yesterday our home did not have electricity on yet, so I called Reliant again to inquire about when the power would be on. The representative assured me it would be on by 11:59 pm. I said great, and went to bed. This morning I awoke to an email from Reliant stating that my power could not be turned on until my deposit was paid. I paid that directly on the phone when I signed up yesterday morning. So another phone call...This morning Reliant is telling me that it may be tomorrow before power is turned on now because there is no meter at my home. This was clearly explained to them in my initial first call with them yesterday morning that there was NO meter and the representative said no problem, your power will be on by the end of the day. I am getting the run around from this company and horrible customer service and have been their customer for less than 48 hours. This is unacceptable to be told twice that my power would be on, and then now be told for two different reasons their "excuses" for why it isn't. So now I do the math on 2 more hotel night stays at two rooms a night for my large family and it isn't ok. Reliant, this is a very disappointing way to start off new service with a new family of customers.

Eric from Brownwood
December 13th, 2017

We are really sorry to hear that we did a poor job of setting the appropriate expectations in installing your new meter and of the inconvenience this caused you. We trust that this has been resolved as of the date of this reply, however if you have any remaining concerns, please contact us via the channel of your choosing so that we can assist with making it right. Chat here: http://bit.ly/2aYMvdP or call 866-222-7100.

Reliant Responds December 18th, 2017
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Hidden Fees

(1 / 5)

  I wont recommend it to anyone their Service, they are bad when you are their client, and they are even worst when you disconnect their service they keep coming up with surprising bills even log after u disconnect

Client from Missouri City
November 14th, 2017

We are really sorry to hear of your disappointing experience. We'd be glad to work with you to review your account. If you'd like that, please copy your review and include any other concerns you may have and send it to us via email at listen@reliant.com. Please include your account number, service address, and confirmation that you are the account holder. We'll take a look and get back to you with options. Thanks for your feedback, we hope we are able to work with you towards a satisfactory outcome.

Reliant Responds November 16th, 2017
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

RIP OFFS, OUTRAGEOUS MANAGEMENT, STAY AWAY IF POSSIBLE

(1 / 5)

  I was the perfect customer, paid the day I got my bill, every time for several years. I had to move and discontinue service because my new place did not take Reliant. Reliant showed me as being late within 12 months, so I am forced to give up to a $400.00 deposit to the new company. I HAVE NEVER BEEN LATE! After a week of trying to talk to them, wasting my time, even though they acknowledge they made a billing error, they will not change it or even provide my customer information, which was beyond perfect. So I guess I will take my final bill and not pay Reliant, but pay it towards my deposit at the new place. Nobody takes responsibility or accountability for mistakes anymore in this country, it's disgusting!

Cindy from Grapevine
October 30th, 2017

That is disappointing. We'd like the opportunity to make it right. If you'd like us to take another look, please copy your review and send it to us via email at listen@reliant.com. Please include your account number, previous service address, and confirmation that you are the account holder. We'll take a look and get back to you with options. Thanks for your feedback, we hope we are able to work with you to a satisfactory outcome.

Reliant Responds November 16th, 2017
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

reliant bill

(1 / 5)

  MY husband and I have been with Reliant for a good while now -we lived upstairs and I called and told them that we were moving to a downstairs unit in the same complex a few days later they sent me a final bill so I called and asked why I was getting a final bill when I am still a customer all I.did was charged apartments because My husband and I are senior citizens and I can't climb stairs and he has had 2 strokes plus they can't seem to manage his blood pressure still at stroke level but anyway the woman told me that she was surprised that we had electricity we were on average billing and said it was taken care of so I get ANOTHER bill for almost 300 dollars and I told her that we were on average billing and this time she told me that the first woman I talked to had coded my account in the computer wrong and I told her that we could not pay the amount of that bill and I also told her that it wasn't my fault that they were the ones who made the mistake now I got a bill yesterday saying that we owed 390 dollars for breaking the differed payment plan and I told her that I had paid 146.50 in July and she just told me that was for the final bill
What final bill I asked WE are still using your company and she said that the 390 dollars would have to be paid by the 21st or we will get disconnected I told her that my Husband can't be without electricity and it Was Not My Fault that it was coded in the computer wrong and she said that there was nothing she could do about it and I asked why like I said it wasn't my fault that they made the mistake I have never had any problems with Reliant Electricity until this came UP and I again told her that we like on fixed incomes and We can't pay the 390 dollars now I don't want to get ugly but I have talked to my attorney but I should not have to go that route Please let someone who has a little common sense deal with this.I have an appointment with Mr. Nicholas at 9:30 in the morning so I am hoping this can be straightened out before then. Thank you

Rhonda Bell from Mesquite
August 17th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

worst energy company

(1 / 5)

  this is the worst Energy company in the world. these guys are thief's. i had service with reliant for over 2 years and they automatically starting raising my energy rates little by little until my monthly payment was over $300. i called and talked to management and they did not care. so i wrote a letter to Vice president and he never responded. i ended up leaving this company, to never ever come back.

elmer from Round Rock
July 30th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

854 dollar bill

(1 / 5)

  854 dollar bill

854 dollar bill from Grand Prairie
July 29th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Very misleading

(1 / 5)

  Horrible. Wasted 1 hr speaking to a brick wall.

Raymond from Houston
July 3rd, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

The worst company to deal with

(1 / 5)

  I got an contract for 12 months fixed rate with Reliant Energy on April 4 and in the first day they were so nice until they got me in the contract, but after that all the problems started, i suppose to get fixed rate for 12 months 4.5 cents per KWh plus the cost of Center point energy, which would be 1500 KWh or more 7.4 Cents, 2500 KWh or more 7.2 cents 3500 KWh or more 7.0 cents. That never happen first month i had to pay 11.9 cents per KWh plus they charge me $296.00 for connection fee. they excuse it was less than 1500 KWh, and for connection they don't have nothing to do with it. It comes from Centerpoint energy, call them. But i don't have any contract with Centerpoint energy. Why would i have to deal with them?
Second month i had 2592 KWh i got charged 9.5 cents per KWh i called them back and they try the same thing blaming Centerpoint energy. they couldn't give me any explanation about crazy charges and again it is another $314.23 connection fee. i just wanted to disconnect everything but they threat me with the contract agreement of 12 months. Her name was Andrea.
Please be aware don't get in the contract with Reliant Energy because it is going to happen same thing to you to.
if i could i would give them 0 stars but this thing doesn't let me.
Enis from Spring TX

Enis Elshani from Spring
June 13th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Going Elsewhere

(1 / 5)

  I have been with Reliant off and on since 2008. They used to work with you to keep your rate down, but now they are jacking it up to more than twice as much. Not only that but their website is always messed up with misinformation on your account, and when I called in to renew I kept getting conflicting information AFTER the rep talked to Marketing - in other words, he finds you a good rate and then they refuse to give it to you. I have now talked to 4 different people and I will definitely have to take my business elsewhere - and not come back.

Susan from Rowlett
June 2nd, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Horrible Experience

(1 / 5)

  Will not use reliant ever again nor will I recommend them to anyone.

Upset from Fort Worth
March 25th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant Lies and Tricks people into absurd contracts

(1 / 5)

  We were perfectly content with our electrical provider, (Center Point through Our Energy). Then came the knock on the door. The man said that we were part of a study on energy usage and that HE would Guarantee us up to 30% savings. He said that we would no longer pay the "handling charge" to Center Point. He asked for my cell # and someone called right away. At tis point is the first time that Reliant was mentioned (by the person on the phone). The phone employee went through his legal speech, and the man kept nodding and giving thumbs up to me.
WELL. We just got our first bill. It is 15% HIGHER than our previous supplier. And what do you know! there is the same "handling" charge to Center Point.
I was OUTRAGED! I called Reliant and was told I was in a 36 month contract with a $390 CANCELLATION FEE. WHAT!!!! he associate then said that we could be put into another plan that would get us closer to what we paid with the previous Supplier. The minute the 36 months are up We are DUMPING Reliant. If anybody shows up at your door, Tell Them to GO TO HELL and slam the door!
They are sneaky and use unethical tactics to take advantage of people.

MSmith2005 from Houston
October 4th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Going to drop reliant

(1 / 5)

  If you're an established customer don't expect to get decent rates. Plans shown to me online when logged into account are all 6-8 cents per KWh HIGHER than just checking without logging in. Prices shown are deliberately obfuscated. There is no way to compare pricing, expect to get ripped off.....

angry 20 year customer from Houston
July 12th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

They DON'T care about customers

(1 / 5)

  After being a customer of Reliant 4 years they came back and charge me a deposit fee of $250 without notification after I had gotten it waved when I signed in with them. So don't believe their tricks when they say that they're going to waive your fee because they will come back and charge you when you least expect it.

Maria from Ben Wheeler
April 2nd, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

The rate is not what promissed

(1 / 5)

  When I switch to another company, the reliant representative called me to ask me to switch back. He asked me the reason for switching and I told him it's the price. He offered me a great deal, but when I get my first bill, it's not what he promised. Later I found out that the rate he told me is not the average rate per kWh, it's just the energy rate. This means that after the base charge and etc., the average rate is way higher than the other company. I called the customer service and they told me they will investigate and will return my call within 24 to 48 hours. Of course, they didn't call. So I called them and this time they told me that it usually takes 1 to 2 billing cycles to get the case closed. I got stuck wit them for 12 months. I will definitely switch to another company after that. Be careful with what they promised.

KY from Sugar Land
March 19th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Ridiculous deposit

(1 / 5)

  So, I have never had an account with Reliant and have excellent pay history with current electric company and good credit. I attempted to open an account with Reliant and was told I needed to pay a $565 Deposit. The devil is a lie...and In what world does one have to pay that type of deposit for lights or a deposit at all. I only choose reliant because of the area I am moving to. My current company does not service the area. So, even after I sent over a credit reference they still denied my waiver for deposit. So I said cancel my request. I decided to go with TXU and DID NOT have to put a deposit down and got a better plan than what reliant offered. I will NEVER recommend or used this company in life.

Anonymous from Lewisville
December 30th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Deposit ripoff

(1 / 5)

  I told them when I had electricity cut off when I moved to use the deposit as the final payment. They now say the $275 deposit was non refundable as it is a third party bond company. I talked to no third party, I used my bank account for that deposit talking to a Reliant employee that set up my service. Now they say it's a different company. RIPOFF DO NOT USE THEM...

Bill from Plano
December 17th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

suckered in

(1 / 5)

  I was notified that my contract needed to be renewed, my monthly rates were around 178/month. New plan is 0.089000/kWh. I was shocked when I saw my bill of $584.21, almost 3 times the amount I was paying. I was led to believe that weekends and evenings after 7pm were free, which apparently was a lie. Well now I am paying 0.08000/kWh to reliant and delivery charges of 179.21 to AEP. Boy was I duped. I don't know if I will wait for this contract to be over for me to change companies.

Luz R from McAllen
August 27th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Rip off

(1 / 5)

  Any company that would let people go door to door to get new customers and deceive to get you to switch, goes on my don't do it list. Never again will i use Reliant or TXU. They both have lost any future business from me.

sharon from Terrell
August 8th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

THE WORST EXPERIENCE WITH COMPANY EVER

(1 / 5)

  we had a problem with reliant since end of 2014 we are their costumer almost 2-3 years.it was nothing but last 8 month they lie all the time and they charge extra charge all the time I dont know where they got these amount for one bedroom apartment condo , they charge us 160 $ and up every month , they do not answer our questions clearly and every time we have to wait hours on the phone for their awful costumer servise ,and every time we were told that these amount is currect and its your fault or weather fault that we charge you more and more !!!! we did not change our habits and all the time tr to save electricity , this month they charge us 300 $ and last month 515 $ for only two month , 25 $ every time they charge us when turn off , this month they turn off electricity today morning when we woke up ,it was 6 day before due date . they do not know how to treat their costumer and every other time when we call them ,the person who answer , do not know any thing and look like they do not train their people , we thought next time will be ok , next time ,next time ,next month !!!! now its 8 month that they charge us like crazy ,and today I said it is enough for us . we just today switched to new company that I hope and believe is reliable and ready to pay 200$ fee for cancellation ,and NEVER NEVER EVER WILL BE BACK TO THIS AWFUL COMPANY , MY RECOMMEND TO YOU IS :::::::::::::::::::::::::::::: do not let them CHEAT YOU with disccounts and every word that they told you !!!! free weekend and night ???? they told weekend and night are free of charge !!! they charge extra and how they can do for charge you more ,they DO NOT CARE ABOUT YOU AND YOUR MONEY , and again ::::::::::::: DO NOT LET THEM TO CHEAT YOU WITH THESE PROMISES

FARINAZ from Dallas
June 24th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Glad to be rid of them!

(1 / 5)

  I had Reliant for several years and my rates went up every year until I was paying $250 (balanced billing) for a 2 bedroom condo, which I share with no one. Their customer service is horrible! They still act like they're the only power provider in town. I finally got fed up with them and broke my contract and went to Bounce. It was well worth the $200 fee to be rid of them!

RAB from Houston
June 9th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Run, don't walk away from Reliant, worse company and service!

(1 / 5)

  Reliant has NO interest in keeping customers, once they have you, they gouge you. They spend your over priced electricity dollars to get new customers, with NO concept to taking care of the ones they have. Absolutely the worst company to do business with.

David from Lancaster
April 29th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Billing is Terrible

(1 / 5)

  My experience with Reliant is terrible this last time. Their billing system went down in December 2014 and it has been one problem after another. I will not use them for electric ever again. It is going to be cheaper to pay the $200 cancellation fee and seek another provider at this point than keep them for the next six months.

Marc Jones from Pflugerville
April 28th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Horrible experience with this company

(1 / 5)

  I received a letter stating I had until March 18th to renew my contract. I chose another provider at a much better rate. When Relient received the disconnect notice, they called and said there was a $250 fee for early termination. I told them about the letter and was told well that just meant you had until then to renew...we didn't mean terminate the contract! "Renewing" a contact indicates it is terming. They have high prices, even their renewal rate was 11.3 per kWh hour. I got a much better deal elsewhere. I would NEVER recommend Relient...thir prices are a joke and their customer service is horrible.

Karin from Hurst
March 30th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Ex-New Yorker

(1 / 5)

  I tried to get "Reliant Secure Advantage 12 100% Wind plan" and I spent 40 minutes, and each time they would say it does not go through. I have never had such problem in 44years in New York. I thinkthe company just wants to hook you up and charge you more than $70/month.

Syed A. Haider-Shah from New Hartford
December 4th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant owes me $400 credit, but will not give it

(1 / 5)

  I called in with a promotional code to start new service with Reliant and receive $400 off. The accounts representative I dealt with said I was all set and would receive the $400 off my bill. After no signs of my discount I called. After over an hour on the phone with a representative, I was told I would speak to a supervisor to review my original call (because they are recorded). The supervisor reviewed the call, and then said the representative was wrong and that I would not be getting my $400, no matter what they said. So even though they promised me $400 to sign up for a year contract under they're "12" plan, I will not be getting it because the supervisor decided the rep was wrong in offering it to me.

Broko Boland from Mont Belvieu
October 4th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

They suck, don't even care about a 35 year customer, until you switch

(1 / 5)

  I've been with Reliant for 35 years, was on the balanced billing plan. Then my bill went up $100. a month in June after they recalculated my yearly billing plan. I called and told them that was unacceptable. I was paying .15 kwh, then she told me they had a plan for.10 kwh which would bring my bill down by $60. I said that was okay. Then my next bill arrives with the same $100 increase. I called back to no avail, all the rep tried to do was explain what I already knew about balanced billing. I have switched to Green Mountain, it's month to month, no cancellation fee, for $100 cheaper. Two days after the switch I get a call from Reliant trying to get me back, with a cheaper plan all of a sudden. I told them to go blow!

Richard from Houston
September 15th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Got me bc contract was up

(1 / 5)

  I've been w Reliant Energy before they were Reliant energy and 2 years ago i agreed to a rate of 10.9 cents per kwh. I just got my new bill which is almost double what i normally pay and bc I didnt call to renew my contract they decided to give me the worst rate available bc thats what you do to good pay long term customer, but wait it gets better, so after i call last night, I'm told its my fault for not renewing my contract and there is nothing they can do about my bill, but i better agree to new contract bc i'm not going to like my next bill either bc of the high rate they are charging. I'll be changing providers. It does matter who you use all the power is brought to your house by Centerpoint reguardless of who you choose.

Blair from Pasdena
August 27th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Very Expensice

(1 / 5)

  This company is very expensive and are scammers... please stay away from them as to they will try to cheat you every chance they get and by locking you in a high rate!!! I have been with them for 3 years and continue to be over charged and just decided to pay the early termination fee and move to another company for half of the price of what iam paying with reliant

Sam from Plano
August 24th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant Energy Review

(1 / 5)

  Hello,

I am writing to inform anyone choosing an electric company to be careful when choosing Reliant or believing any of the other positive reviews. We bought a new house, 2800 sq ft, Reliant sends a bill for almost $600. We figure this was because it was first bill. We then get another bill for $700 the next month.

We call Reliant, while on hold the VP of the company has an automated recording stating that he apologizes for the high bill concerns, that the call volume is high, and please be patient because he cares so much. Isn't that weird how they are already apologizing for high bill concerns before speaking to anyone??

So we tell Reliant our concerns, we figured Reliant would have a good explanation for this high bill considering the VP voice his concerns, sounds like a legitimate company, right?

Well not so much.. the representative did not care, he sounded like he was in high school who wanted to get off work in order to go to a party instead of talking to me.

Anyways after them basically coming to a resolution of "turn down your heater" we decided to go with Direct Energy instead.... AND what do ya know... our last three bills have been $150-$175, and we have not changed any electric habits from before.

I would watch out for Reliant, there may be a few legitimate happy customers with Reliant either because they are not getting ripped off like the rest of us.. or they are not paying attention.

Jason from Fort Worth
March 24th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Never Ever Use This Company

(1 / 5)

  They over charge you and have hidden fees. They don't work with you for anything and set you up to fail.

Jerry Henry from Nocona
March 10th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Horrible

(1 / 5)

  Worst company ever. Sky high rates. Lying representatives.

Jessica Stephens from Cleburne
February 28th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Rip off

(1 / 5)

  In the last 45 days our bill with Reliant DOUBLED! Our last bill was $360 and our projected bill for this month was going to be $491! Who can afford that!?
I called Reliant and they acted like they didn't even care that we were unhappy.They made no offer to keep us as customers and let us go with out even blinking an eye.
We decided to go with Champion. It is a locked rate for 24 months. It will end up costing about $0.07 less per kWh.

Champion was great and easy to deal with. I think we will be much happier.
Reliant can kiss my &^%!

Kayla from Temple
February 17th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

reliant energy is a scam!!!!!!!

(1 / 5)

  Worst energy company ever I am so irrate right now. Y'all will never see another penny from me and my family ever again. Y'all seriously think I am going to believe that we used 124$ Of electeicity in one WEEEEKKKK?!? There is no way!!! Our bill was suppose to be lowered. Not trippled and it has tripled every since we switched to y'all. Therefore y'all are a scam. Cheapskates. Pieces of shits. I am suing yalls sorry asses!!!!! And I'm going to bug the shit out of y'all every single day and I refuse to let y'all rip us off anymore. I am telling everyone I know I have already had all of our family that is with u cancel. Y'all are going to be out of business soon. I will see to it!!! Y'all are a fucking joke and nothing more!!!!! Sorry asses!!!!!

Morgan Cummings from Sulphur Springs
February 10th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Never ever use reliant worse company ever

(1 / 5)

  We used to have just energy and our electric bill avg all year around was for a 1,900 sq house was
About 150-175 and than one weekend we had someone come up to our door it was a reliant sales rep
She had this brochures showing us how we could save so much money and with the oncor weekend was
Free well now for the last four month our electric bill has not only doubled but almost tripled it is the worse company ever I will never use them again plz do not make the same mistake as I did you will spend between 300-400 a month for electricity you never use

Reliant is lying pieces of shit from Sulphur Springs
February 10th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Non- Reliant....sky high rates...liars

(1 / 5)

  Signed up for .087.... Somehow got signed into a flex plan that is not originally what we had agreed upon. When our bill jumped from $95 to nearly $400, we became very alarmed that something was wrong...nope..Non-Reliant just bumped our rate to .12... Ugh... We switched immediately!

Justin from Tyler
February 5th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

NEVER CHOOSE RELIANT

(1 / 5)

  I have nothing good to say about Reliant. They charged me for months I was not in service with them. They send me to people to help and no one has answers. They did an investigation for 2 months and are still trying to make me pay 1,300 etc. I paid every bill on time my entire life. They're saying I didn't pay my bill for 5 months? Well then why didn't they shut off my electricity if that's true? (Which it's not). I've called the lady back who confirmed the investigation was over ten times and left multiple voice mails and she HAD YET TO ANSWER OR RETURN A CALL. She told me to call back with any questions or concerns. I'm cancelling my service and I hope no one chooses to join them because if something does accidentally go wrong, it's impossible to resolve the problem with them.

Amy from Lewisville
February 4th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant Energy High Bill

(1 / 5)

  I have been in my home for 16 years and been with Reliant the entire time. My highest usage over that time period was around 4000 kWh. I was shocked at this months bill as it was almost double what I usually pay. They are saying I used 7041 kWh. No one will help! Spent over two hours on the phone with supervisors and asked what I needed to do to place a formal complaint. They told me there was no such process. I guess that loyalty does not matter to this company! They have yet to do anything to prove to me that they care. I will be changing providers today!

Brian from Magnolia
January 25th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Heidi Matthiensen

(1 / 5)

  WORSE SWITCH EVER! MY BILL HAS MORE THAN DOUBLED EVERY MONTH! They don't tell you that the Oncor delivery fee is almost as much as the Kilowatt fee. Slick sales people knock on your door and get you to switch, DON'T FALL FOR IT!

Heidi Matthiensen from Hurst
January 23rd, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

can just charge whatever,whenever

(1 / 5)

  I live alone in a 800 square foot home..my bill can go from 80 dollars to 325 dollars on a whim..It's like they just pull a number out of a fishbowl and charge me whatever number they pull.

dwayne from Pearland
January 1st, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant flex plan - Stay away

(1 / 5)

  Signed up with 2.9 cents initially and it continuously kept increasing each month until it cost 14.9 per month including centrepoint charges. Awful customer service, they say that price depends on market oil price. When finally switched to another provider, the charge was around 18 cents. Also you come to know of the KW charge only at end of the month. Sucks big time.

ST from Dallas
October 15th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Horrible! No set rate !

(1 / 5)

  My electric was 60.00 a month on average during the summer it went to 265.00 a month! They can ADJUST YOUR RATE AT ANY TIME! I work long hours and don't keep my AC on when I'm out! How did my electric go from 60.00 a month to 265.00!? 4X my regular bill?! This company is horrible. Run while you can! Customer service sucks too. They don't care they want your money!

Mike from League City
August 18th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant has fraudulent rates

(1 / 5)

  When a Reliant customer whose agreement is expiring electronically signs on to their account, they get a message about preferred rates for a being a loyal customer and resigning. However, the only rates they see and are allowed you to choose from are much higher than their normal rates, in some cases over 50% higher. In addition to being a sleazy business practice, this constitutes false advertising and fraud.

In addition, Reliant claims to offer variable rates but do not. Their plans only go up; not down. Instead of going down they come out with a new lower plan so that they wont have to actually reduce anyones rates. For example, they offered a month/month plan called Reliant Basic Power Flex Plan at 8.1 cents a kWh. When they decided to lower their month/month rate they did away with that plan so that they would not have to reduce the rate of anyone who had that plan and came out with the Reliant Clear Flex Plan, which is 7.9 cents kWh. Everything else was the same in the two plans. Thats fraud.

Larry Schaffer from Houston
June 16th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

HIDING BEHIND MANY NAMES

(1 / 5)

  THIS IS PENNYWISE UNDER ANOTHER NAME AVOID

Donald Cline from McKinney
March 1st, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

RIP OFF

(1 / 5)

  RELIANT IS IN BED WITH ONCOR ON TOP OF ELECTRIC FEES ONCOR CHARGES AN EXTRA $85.00 PER MONTH SERVICE FEES. WHERE IS THE UTILITY COMM WHEN YOU NEED THEM?

J. REYNOLD from FT. WORTH
February 16th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

disconnect after payment was posted

(1 / 5)

  they sent a disconnection action after my payment was made. When I called to find out what happened they said that my service was interrupted for non service but that they saw that my payment was posted so they would send a reconnect request. they said it would take 48 hours!!!! It is sad how reliant's service is gear to accommodate the CNP not the customer. I am leaving this company!!!

kiki from Houston
January 30th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Horrible experience

(1 / 5)

  I have not had a great experience with this company from the beginning. Signing up took forever, I was incredibly sick at the time so to get it over with I got their prepaid electricity and at first it was fine. It is cheaper per kwh and was easier to set up. But then they screwed up somehow and turned off my electricity when they should not have. I have never used more that $3-$4 a day in electricity and most days it much lower I get a call one morning saying I have $8 and something left an estimated 3 days remaining. imagine my surprise when I get home and my lights are off. I go to work no lights or heater on and in six hours they say I have used more than double what I have on any other day and more than triple my average usage. Not only that when I call to say ok I'll pay it now just get my lights back on. I'm told they can't do that till morning, then fine well let me just pay it now so you can turn it on first thing. I'm told they can't accept a payment. Awful customer service still waiting on a call back about the ovious error in the usage. I am beyond livid at this point.

Gcd from Fort Worth
December 12th, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Awful Customer Service

(1 / 5)

  Had Reliant for a few years - switched over based on cost.
When moving and cancelling service, their customer service was awful! We keyed in all of the information after following non-intuitive phone prompts, then told the lady our information and then was transferred and had to tell our information again. Repeatedly. We gave them the forwarding address for a refund due - but they instead sent a credit to the old address. We called again and again had to follow phone prompts with information and then verbally providing info and then being transferred again and providing our info again... When will it stop? We moved into a house with service in place and did not need Reliant. We told them again - so we'll see if we get a refund or not.

I do not recommend using this company - they apparently use 1 armed blind monkeys as customer service reps. Clearly they had an issue with listening and were rude. It's a pathetic statement of how American companies handle customer service and one that I see as a trend - unfortunately.

Steve from Fort Worth
November 3rd, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

TRASH TRASH TRASH

(1 / 5)

  I had reliant for a while and I was paying A LOT of money but I was in contract and I couldn't change, I called reliant and apart from waiting for what it seemed like an hour to get a representative to answer, and once they finally answered I told them I was switching to a better company with a lower rate and they told me they could give me 4 cents per kilowatt, so I renewed contract with them...WORST DECISION EVER!!! I got my first bill and what I found out was that the rate they offered was a COMMERCIAL rate which made my bill go up to almost $300 for 1500 kWh since now the Delivery Charges went from $4.65 on my other bills up to $122!!!

DON'T PICK RELIANT IF YOU ARE SMART!!!

I'm now with Ambit Energy, they are super super friendly and the rate they offer per kWh is already AVERAGED, so now for my 1500 kWh the total for my statement went down to $152.58!!!

Alfredo Gutierrez from McAllen
October 13th, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

So bad we just paid the termination penalty to get away from them

(1 / 5)

  This company is so bad to work with and so much higher than their competitors that we just paid the termination fee to get out of the 1-yr "contract" that we were in. They have no customer service, their account management is terrible, and their rates are 25-30% higher than everyone else's.
They are just middlemen (traders) making a quick buck between the companies who make the electricity and the people who need to use it.

David from Webster
September 21st, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

They move my due date, from one month to the next, then charge me a late fee.

(1 / 5)

  The due date changed and when I asked to be moved to the same as the month before they refuse, they claimed a year ago I had a late payment.
I spent an hour with the first repo, then the supervisor. I have been with this company for many years, I spend about $600 dollars a month. No more, I'm looking for a better company, one that treat me like a customer not their child.

Jorge Mendoza from Spring
September 7th, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant is Terrible

(1 / 5)

  Instead of rewarding loyalty they punish loyal customers with higher rates and less options. and charging a fee to call them on the phone?? are you kidding me?? What the eff is reliants problem. Terrible business strategy.

Johnny from Lewisville
February 28th, 2012

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

ripped off by Reliant

(1 / 5)

  I too was lied to by Reliant. I was told the cancellation fee was 200. The service was so bad and waiting time to get to them was 45 minutes only to be put on hold again. I finally cancelled anyway despite the $200. They charged me $295.

vicki from Garland
September 12th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

A home owner

(1 / 5)

  This rating is based on the last few years of their service.

C.B. from Houston
August 1st, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

How to hide potential benefits

(1 / 5)

  how can an individual be taken for granted when the prices of service had not changed but was a factor in a decision to get someone else to service you with energy, and now it has increased in triplicate from $ 250 to $950 per month. Why is it happening? I have lived in the same location for about nine years and never had a service bill of this sort during that period. I have had all the same appliances during the period indicated. I would liuke to kno0w Why! The exclamation that I received was that my usage tripiled, which was not so or accurate, knowing my household. I would not or will not recommend any person(s) to this agency and if possible I would put same into a newpaper articule for others to view, because it is like being stuck up without a weapon revealed.

Rupert Tuckett from Plano
July 17th, 2009

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Flex rate plan that hardly goes down

(0.9 / 5)

  Had Reliant energy Flex rate plan for over 4 years, After 4 yrs found I was paying more then an arm and leg. switched to Tara and saved over 30%. When I called Reliant to cancell they were ready to re-negoitate. I said bye-bye Reliant.

Lokey from Houston
December 3rd, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Commercial right on the money.

(0.9 / 5)

  Have you watched the commercials about the way big electric companies treat their customers. That is exactly the way Reliant treats their customers. Words cannot express my frustration with the way Reliant has treated me. ALL I WANT IS MY POWER TURNED ON. I don't want to be mislead, and I sure don't want to be charged for their mistakes. My power is not on, they say is, and their attitude is we will just have to agree to disagree. REALLY

Danny H. from DFW
July 6th, 2011

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Reliant Review

(0.9 / 5)

  I was qouted 11 cents a kw. By the end of the contract it was almost 14 cents a kw. I called customer service and they gave me the run around basically saying "That's the way it is and I would have to pay the penalty for leaving early."

Tom from Waco
April 6th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

NIGHTMARE!

(0.9 / 5)

  Our current bill was TRIPLE what it was the previous bill!

Spent hours on the phone with rude "customer service" reps. They just said "Well, you must have used 3 times as much power!" We averaged 1000 KWH per month and our record in the last 2 yrs. was 1200 KWH per month, and now they said we used 2400? Nothing changed in our apartment, and the weather was warmer, so we used less electric heat.

Now they say "Well we may have underbilled you last month so we had to average it out." I asked if this was the case for sure or just a theory and they could not give me a straight answer. Completely dishonest company, they just make numbers up out of thin air and then expect you to pay them. And they are extremely rude on the phone; I would almost rather have some clueless customer service rep from India, at least they are usually nice!

STAY AWAY!

Zak from Dallas
March 31st, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Ripped Off by Reliant

(0.9 / 5)

  I was on Reliant's Monthly Flex Plan. They were charging by $0.14/kwh. Online, they were advertizing the Monthly Flex Plan at only $0.09/kwh. Their customer service rep couldn't explain the difference in rates. Her supervisor informed me that I was on a different "Monthly Flex Plan" and couldn't articulate the differences, but suggested I go back to some pamphlet they supposedly sent me nine months ago explaining the plan details. At best, they've got lousy customer service. At worst, they've been ripping me off for months. Bye, bye Reliant.

Bernstein from Houston
March 13th, 2010

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions