“ We moved to our first home about 4 months ago (we were in an apartment before) and took the opportunity to try a new service. The agent I spoke to got us an amazing deal for first time homebuyers. He also got us in contact with their security side of the company who beat any quote that Vivant, ADT, and a lesser known company could offer. Anytime that I have had to call in regarding my account the agents have always been friendly and helpful. I used the chat service for the first time today, and it was also a great experience. I would definitely recommend Reliant. ”
“ Thanks to Billy Emp ID 09103506 our shop was able to get their electricty turned on a day in advance from the original schedule. Very professional and helpful. Went above and beyond " just " customer service. Thank you Billy !! ”
“ I signed up with a young man named Devin in Killeen,TX. Great presentation. Sounded too good to be true. Switched from Just Energy and am completely satisfied. Godsend for my financial well-being. ”
“ Two young men in Walmart approached me with information. Normally, would not have taken the time. The appeal was free nights. I work as a housekeeper. Get home @ 6 pm, turn AC down, do laundry, cook, shower. Literally, Reliant saved my bank account. Was paying between $2-300 per month on electricity. As a healthy senior, that was still a large amount of each months funds. Cant say enough about Reliant Energy, truly rescued a senior trying to survive. Now I am revived, cool and clean for the next day for unbelievably low cost! Not paid for this review, just so truly blessed by this company! ”
“ Reliant had the best month-to-month pricing I could find at the time, which seemed too good to be true, so I expected the rate to jump up the following month. So far with the second month, there has been no increase. I also really like the monthly estimated cost and energy use notifications as well as the website itself, which is very good in my opinion. ”
“ Great customer service! ”
“ Ive been with Reliant energy for about 6 months and its been great! The monthly bill is affordable and the service is constant. I havent had any blackouts that I can remember. Ive recommended Reliant to my family and friends thats how much I like this company! ”
After 6 years with Reliant living in 2 locations, i have no complaints and feel my electric bill was lower than others around me.
“ I love this energy company and the prices are reasonable ”
“ This is the best Energy company I've had since relocating here 6 yrs. ago. They work with you and explain info to you & they go out of their way to help you. ”
“ I forgot to make a payment and my power went out. When I called customer service both agents were so nice and did everything they could. One lady even wanted to give me numbers to churches that could help pay the bill. Which I didnt need but was a nice thought. Still shocked at how nice everyone was ”
“ I have been a long-time customer and could not be happier with Reliant. I wanted a renewable plan, and the agent had to put me on hold to find the renewable plans for me. There were several excellent renewable options. The weekly summary of my usage is delivered in an email that is easy to read & understand my electricity usage over the previous week, compared to the week before, and with the temperature data. ”
“ Great pricing/plans and great customer service ”
I am very pleased with one of the Reliant staff named Samuel. During our chat he took the time to go over different plans and made recommendation on the plan that meet my needs. I have been paying over $300 per month for my electric bill during the summer season. The new plan - Secure Advantage 12 I am able to save over $100 per month. I also explain to him about my parents who are in their 90's and needing a lower electric bill. He suggested that the Reliant Learn & Conserve 24 plan is more suitable for their needs.
Samuel is very professional and takes time to go over different plans and options that are offered through Reliant. I appreciate his dedication and commitment in meeting the needs of Reliant customers. He is definitely an asset to Reliant and deserve a bonus and pay raise. ”
“ Been with Reliant for several years, happy with the customer service, pricing, and haven't had any issues. ”
“ We haven't had them for very long but we have been really pleased with the bill set up and the price was one of the best around. ”
“ Never have a problem. Web site and weekly updates are fantastic. ”
“ I been with reliant for the past 9 months and my bill is never pass $35 a month on a 2 bedroom apt!!! i will never switch to another company!!!!! :) ”
I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling.
Their online platform is great and I enjoy being able to track my usage. In fact, I get a weekly email update on my energy usage and estimated ending bill amount. This allows me to make usage adjustments as I go instead of getting a big bill at the end of the month. ”
“ Great customer services, after comparison on several sites decided on going with reliant because they have better reviews, reliable company and they have best price for 12 months contracts right now. ”
I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. Their online platform is great and I enjoy being able to track my usage. In fact, every week I get a weekly update on my energy usage and estimated ending bill amount. This allows me to make adjustments as I go instead of getting a big bill at the end of the month.
If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling. ”
“ I have been with Reliant for the last three years and found that the plans offered are very competitive with other electrical providers. The customer service reps. are knowledgeable about there product and very helpful. ”
“ Good prices and promotions, sign-up bonus free thermostat. I have free weekends. ”
“ Customer Service is #1! ”
“ We've been Reliant customers for 8 years, and have never had a problem of any kind. The best things about Reliant are the Customer Service and the Webpage. We get emails and texts daily to let us know how much energy we are using, at what time, and on what, hour to hour! We know every day what our anticipated bill will be, and have plenty of time to make changes in our usage that have an immediate and direct impact on the bill. They have online chat, 24/7, and we don't ever have to wait to get a hold of a customer service agent, who are always "T-Mobile-Nice". Currently, my favorite thing about Reliant is my new plan; I think it's called Free Weekends 24, and I LOVE IT. we get charged nothing for our energy use from 8pm Friday through 12midnight Sunday, and we just wait to do laundry and really enjoy our air conditioner on those days. it's reduced our monthly bill this month by over $100! I really just can't say enough about Reliant, and frequently refer friends and family to them. Everyone says they sound too good to be true, but 8 years later, the other shoe still hasn't dropped. I think they are the real deal! ”
“ would recommend them. I like their service, their pricing and their website. The weekly emails with my energy usage help me be mindful of my energy usage and cost of it. ”
“ i have been with Reliant for years and have had great service. I have usually been on term plans of 12 months and when I discuss options with customer service, they provide good options - usually lower priced plans with different term or different monthly charge. I find the bills easy to read with the summary on the front page and all of the details on the next page. I would highly recommend anyone to try them out. One other thing - the web site is easy to use and easy to read. ”
“ I been having Reliant energy for over a year now. I like some of the customer service Reps since some show attitude over the phone. I don't any problems with their plans since i always research my info before signing up. (to the ppl complaining about the rates being 8c etc and after taxes is 12. pay attention to the EFL because that is where you get your break down. the rates do not reflect taxes ONLY surcharges from the utility company in the area like for me in houston is center point, dallas/forth worth oncor and this is the ppl that have the right to raise those surcharges and that is why your rates are high) i have been satisfied until now that i have to renew the options are not that great but surely will research more ”
I have been with Reliant for many years and have been very pleased with their
customer service. I have never had a billing problem and appreciate that they
offer 100% renewable plans. ”
I've been a Reliant customer since 1980. I've considered changed providers over the past few years but, when I read reviews about the other providers, I realize that Reliant is just as good as any of the others. Sometimes I've gotten locked into a price that was higher than I'd have liked but that was my own fault.
I also had occasion to contact Customer Service last year when an obvious error was made in reading my meter (before the smart meter installation). The representative was very helpful and scheduled a re-read of the meter immediately. She did advise me that I'd have to pay a service fee if it was found that the meter reading had not been in error, but the reading WAS in error and my bill was amended right away.
I really like Reliant's Home Energy Audit program and I also really like being able to track my energy usage online by the hour/day/week. Those two programs have helped me focus on how to reduce my energy usage. ”
“ i just signed up for Reliant again. Our house is large and we use 3 to 5 thousand kilowatts a month. My last plan I was paying 6 cents a kilowatt hr. So I couldn't call them without a charge. Big deal. I was saving 300 hundred dollars a month compared to a couple of years ago. Heck that is worth the hassel of emailing if I have too. I am about to start paying 7.5 cents and its 100 percent renewable energy. Now I am green and still getting a pretty good deal. The service representive was very nice and I barely had to wait more than 2 minutes to talk to her and no service charge on that call. This time the calls are free. YEA! I am so happy. ”