Educated sales service!
So I've begun shopping for electric providers now due to covid and at the need for at-home savings, I had the privilege of working with Mr Anthony Trevino out of Grand Prairie Texas. I've always considered myself a smart shopper but never in the area of electric costs. And I've never worked with Reliant Energy ever. My experience today was enlightening to say the least. I spoke to someone that was passionate to not only sell the product but to genuinely help me learn and break down what every cost means. And although I did not make a switch today (due to some transition), when I am ready and I will be, Anthony Trevino at Reliant Energy will have my business that's for sure! Thank you Mr Trevino for making an educated Electric Energy Shopper out of me and making me feel better about this life decision.
Claudia Martinez Pena ”
July 6th, 2020
Mrs Drama Queen
Hi as you may guess yes I am Mrs Drama Queen. I just became a customer today and power was scheduled for turn on today. I thought when i was approved with 0 deposit it was a good day that it was my lucky day. NOT! First off it was not from Reliant all that had happened , had happened. I had been living with my In-Laws for the past 7 months , 5 days , 4 hours , 57 mins. , and 15 seconds. Yeah that bad. Anyway a house my Mother In-Law owned all of a sudden became ours. My husband and I's. I had to go through drama to get the people living there out. Finally I had to get them evected. So out they went. I am not sure exactly when but they were gone by the time I went by yesterday checking to see if it was cleared so I could starting moving. Well people when you move into a new place dont forget to check everything including the utilities if they were on or off. As far as I knew they were on that pay as you go electric. I had told them a few days before to shut everything down that I wouldn't carry them , so yesterday I assumed all was off. Today I called around for Power and up tell Reliant none of the others made any sense. Seriously! When I was approved and told my Power would be on today. I was excited. My husband he has serious seizures. Especially in hot mugging weather , which was what it was like today. My husband has what they call Grandma Seizures which is the worse of it's kind. And almost all of the time when he has one he ends up in the hospital , at times as long as a month. Anyway after a hour went by I got on my tablet , found Reliant signed up waited about a hour then got on my tablet again , going to Reliant's web page and the lady who helped me ( think her name was Sandra ) was calm , polite , and very helpful. She assured me that the power would be turned on. So after logging off I waited for almost 3/4 hours. You ever have the feeling of pure panic run through-out your body? I did! I was scared out of my mind. My husband usually is the only one who can calm me down. Well he was Pail as a ghost. That's when I started calling again. What they on the other line didn't know , ( the Reliant Customer Service Person ) was I couldnt drive my husband to the hospital , and my tablet refuses to let 911 calls go through. I didn't tell them this , honestly I didn't think it would matter to them. Then my phone decided to have a mind of its own it kept shutting down , and always just when I was about done. It did this about 4/5 times , each time I had ( at least I thought I did) to start over. They , in total I believe was three no four operators , all started out with getting me calm and I would tell them what was going on , never failing right on cue that's when my tablet decided to venture on it's own. It shut off. Well this went on until the 5 time and then I think Juan C. Is his name. He stopped me before I got first sentence out , he said no problem that he'd would read the notes or what not and he'd be right back. Minutes later he was confirming the questions and concerns i had expressed to the other Operators. He said no problem got it. Guess what , yeap my Tablet went blank
I wanted to scream , but instead I cried. That's when it happen !Bam! Power! The Power came on. Well my husband is good. He took a cold shower and rested. As the night winds down I remembered what JuanC had said right before being disconnected, he said no problem I got it. And I'll be dam he did just that. Now I on the other hand , Yes I am doing fine but after spending 4 hours on and off the phone , not knowing what I'd do if my husband had one of those moments , I am now off to the liquor store I think it's a good night for me and Mr. Patron to get to know each other. Thanks Reliant for being what all the other electric companies swear up and down to be , but aren't. That's honest , caring , helpful in times of need , a friend.
Well all at Reliant
( Especially the ones that had come to my rescue )
Stay safe , and Healthy
" Be Safe "
" Be Happy "
" Have Fun "
" Peace Out "
Sign: A Very Happy Customer
Lisa C. ”
May 26th, 2020
“ The service is excellent, helpful staff and great experience ”
May 7th, 2020
Better than my last 2 companies!
“ We moved to our first home about 4 months ago (we were in an apartment before) and took the opportunity to try a new service. The agent I spoke to got us an amazing deal for first time homebuyers. He also got us in contact with their security side of the company who beat any quote that Vivant, ADT, and a lesser known company could offer. Anytime that I have had to call in regarding my account the agents have always been friendly and helpful. I used the chat service for the first time today, and it was also a great experience. I would definitely recommend Reliant. ”
December 12th, 2019
“ Thanks to Billy Emp ID 09103506 our shop was able to get their electricty turned on a day in advance from the original schedule. Very professional and helpful. Went above and beyond " just " customer service. Thank you Billy !! ”
October 16th, 2019
Energy Company Change
“ I signed up with a young man named Devin in Killeen,TX. Great presentation. Sounded too good to be true. Switched from Just Energy and am completely satisfied. Godsend for my financial well-being. ”
August 5th, 2019
Best in Tx
“ Two young men in Walmart approached me with information. Normally, would not have taken the time. The appeal was free nights. I work as a housekeeper. Get home @ 6 pm, turn AC down, do laundry, cook, shower. Literally, Reliant saved my bank account. Was paying between $2-300 per month on electricity. As a healthy senior, that was still a large amount of each months funds. Cant say enough about Reliant Energy, truly rescued a senior trying to survive. Now I am revived, cool and clean for the next day for unbelievably low cost! Not paid for this review, just so truly blessed by this company! ”
July 3rd, 2019
Best Price, Great Service
“ Reliant had the best month-to-month pricing I could find at the time, which seemed too good to be true, so I expected the rate to jump up the following month. So far with the second month, there has been no increase. I also really like the monthly estimated cost and energy use notifications as well as the website itself, which is very good in my opinion. ”
September 10th, 2018
I love Reliant!
“ Great customer service! ”
August 25th, 2018
“ Ive been with Reliant energy for about 6 months and its been great! The monthly bill is affordable and the service is constant. I havent had any blackouts that I can remember. Ive recommended Reliant to my family and friends thats how much I like this company! ”
February 7th, 2018
So glad this is what I chose
After 6 years with Reliant living in 2 locations, i have no complaints and feel my electric bill was lower than others around me.
January 16th, 2018
Best energy service
“ I love this energy company and the prices are reasonable ”
September 21st, 2017
“ This is the best Energy company I've had since relocating here 6 yrs. ago. They work with you and explain info to you & they go out of their way to help you. ”
August 11th, 2017
Amazing customer service
“ I forgot to make a payment and my power went out. When I called customer service both agents were so nice and did everything they could. One lady even wanted to give me numbers to churches that could help pay the bill. Which I didnt need but was a nice thought. Still shocked at how nice everyone was ”
August 9th, 2017
Great service, great online system and mobile system, clear plans, and excellent renewable options
“ I have been a long-time customer and could not be happier with Reliant. I wanted a renewable plan, and the agent had to put me on hold to find the renewable plans for me. There were several excellent renewable options. The weekly summary of my usage is delivered in an email that is easy to read & understand my electricity usage over the previous week, compared to the week before, and with the temperature data. ”
August 1st, 2017
Great customer service
“ Great pricing/plans and great customer service ”
July 26th, 2017
I am very pleased with one of the Reliant staff named Samuel. During our chat he took the time to go over different plans and made recommendation on the plan that meet my needs. I have been paying over $300 per month for my electric bill during the summer season. The new plan - Secure Advantage 12 I am able to save over $100 per month. I also explain to him about my parents who are in their 90's and needing a lower electric bill. He suggested that the Reliant Learn & Conserve 24 plan is more suitable for their needs.
Samuel is very professional and takes time to go over different plans and options that are offered through Reliant. I appreciate his dedication and commitment in meeting the needs of Reliant customers. He is definitely an asset to Reliant and deserve a bonus and pay raise. ”
July 25th, 2017
I have been very happy with Reliant
“ Been with Reliant for several years, happy with the customer service, pricing, and haven't had any issues. ”
June 16th, 2017
We have LOVED having Reliant!!
“ We haven't had them for very long but we have been really pleased with the bill set up and the price was one of the best around. ”
June 5th, 2017
The Best EVER
“ Never have a problem. Web site and weekly updates are fantastic. ”
May 20th, 2016
“ I been with reliant for the past 9 months and my bill is never pass $35 a month on a 2 bedroom apt!!! i will never switch to another company!!!!! :) ”
March 4th, 2016
Great Electricity Usage Tracking Tools & a $50 new customer credit to Boot!
I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling.
Their online platform is great and I enjoy being able to track my usage. In fact, I get a weekly email update on my energy usage and estimated ending bill amount. This allows me to make usage adjustments as I go instead of getting a big bill at the end of the month. ”
February 3rd, 2016
Great service with 50$ off for new accounts
“ Great customer services, after comparison on several sites decided on going with reliant because they have better reviews, reliable company and they have best price for 12 months contracts right now. ”
January 5th, 2016
Great Online Platform and $50 Credit for New customers
I live in Houston, Texas and have been a Reliant NRG customer for the past two years after using powertochoose.org to find the best rates that fit my lower energy usage profile. Their online platform is great and I enjoy being able to track my usage. In fact, every week I get a weekly update on my energy usage and estimated ending bill amount. This allows me to make adjustments as I go instead of getting a big bill at the end of the month.
If you are a new customer thinking of switching, get a $50 bill credit by going to reliant.com/friendbonus or calling 1-866-RELIANT, and providing referral ID 71246080-7 when enrolling. ”
December 9th, 2015
Great Plans and Great Service
“ I have been with Reliant for the last three years and found that the plans offered are very competitive with other electrical providers. The customer service reps. are knowledgeable about there product and very helpful. ”
March 23rd, 2015
“ Good prices and promotions, sign-up bonus free thermostat. I have free weekends. ”
February 19th, 2015
“ Customer Service is #1! ”
May 24th, 2014
Couldn't Be Happier!
“ We've been Reliant customers for 8 years, and have never had a problem of any kind. The best things about Reliant are the Customer Service and the Webpage. We get emails and texts daily to let us know how much energy we are using, at what time, and on what, hour to hour! We know every day what our anticipated bill will be, and have plenty of time to make changes in our usage that have an immediate and direct impact on the bill. They have online chat, 24/7, and we don't ever have to wait to get a hold of a customer service agent, who are always "T-Mobile-Nice". Currently, my favorite thing about Reliant is my new plan; I think it's called Free Weekends 24, and I LOVE IT. we get charged nothing for our energy use from 8pm Friday through 12midnight Sunday, and we just wait to do laundry and really enjoy our air conditioner on those days. it's reduced our monthly bill this month by over $100! I really just can't say enough about Reliant, and frequently refer friends and family to them. Everyone says they sound too good to be true, but 8 years later, the other shoe still hasn't dropped. I think they are the real deal! ”
August 16th, 2013
Very good to me
“ would recommend them. I like their service, their pricing and their website. The weekly emails with my energy usage help me be mindful of my energy usage and cost of it. ”
August 11th, 2013
Great service at Reliant
“ i have been with Reliant for years and have had great service. I have usually been on term plans of 12 months and when I discuss options with customer service, they provide good options - usually lower priced plans with different term or different monthly charge. I find the bills easy to read with the summary on the front page and all of the details on the next page. I would highly recommend anyone to try them out. One other thing - the web site is easy to use and easy to read. ”
July 15th, 2013
Wonderful Company for me, but the renewal is something to think about
“ I been having Reliant energy for over a year now. I like some of the customer service Reps since some show attitude over the phone. I don't any problems with their plans since i always research my info before signing up. (to the ppl complaining about the rates being 8c etc and after taxes is 12. pay attention to the EFL because that is where you get your break down. the rates do not reflect taxes ONLY surcharges from the utility company in the area like for me in houston is center point, dallas/forth worth oncor and this is the ppl that have the right to raise those surcharges and that is why your rates are high) i have been satisfied until now that i have to renew the options are not that great but surely will research more ”
August 28th, 2012
I have been with Reliant for many years and have been very pleased with their
customer service. I have never had a billing problem and appreciate that they
offer 100% renewable plans. ”
October 4th, 2011
30+ Years of Good Service
I've been a Reliant customer since 1980. I've considered changed providers over the past few years but, when I read reviews about the other providers, I realize that Reliant is just as good as any of the others. Sometimes I've gotten locked into a price that was higher than I'd have liked but that was my own fault.
I also had occasion to contact Customer Service last year when an obvious error was made in reading my meter (before the smart meter installation). The representative was very helpful and scheduled a re-read of the meter immediately. She did advise me that I'd have to pay a service fee if it was found that the meter reading had not been in error, but the reading WAS in error and my bill was amended right away.
I really like Reliant's Home Energy Audit program and I also really like being able to track my energy usage online by the hour/day/week. Those two programs have helped me focus on how to reduce my energy usage. ”
August 3rd, 2011
“ i just signed up for Reliant again. Our house is large and we use 3 to 5 thousand kilowatts a month. My last plan I was paying 6 cents a kilowatt hr. So I couldn't call them without a charge. Big deal. I was saving 300 hundred dollars a month compared to a couple of years ago. Heck that is worth the hassel of emailing if I have too. I am about to start paying 7.5 cents and its 100 percent renewable energy. Now I am green and still getting a pretty good deal. The service representive was very nice and I barely had to wait more than 2 minutes to talk to her and no service charge on that call. This time the calls are free. YEA! I am so happy. ”
April 27th, 2012