Reviews Overview
The best review categories for Smart Prepaid Electric are their plans and pricing, rated at 2.2 out of 5, and the order experience, rated at 1.8 of 5.
5 Stars
0%
 
4 Stars
17%
 
3 Stars
0%
 
2 Stars
0%
 
1 Stars
83%
 


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Recent Good Review from John S

Perfect for low usage accounts
Easy to deal with, no fees equals cheap electic for low usage accounts.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

John S from Houston on January 14th, 2017


Our Analysis of Smart Prepaid Electric

Community Outreach
0.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Complaint Resolution
0.0 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Innovation
0.0 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Market Perception
0.0 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Plans & Products
0.0 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.


Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Perfect for low usage accounts
Easy to deal with, no fees equals cheap electic for low usage accounts.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

John S from Houston on January 14th, 2017



Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
THE SPE RIPOFF
Smart Prepaid Electric has the worst customer service, the worst automated phone system, the longest time taken to make a payment, and a Web site that doesn't work and may be hacked, according to Google. THEY'RE THE WORST! THEY SUCK!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Gera Brown from Seco Mines, TX on May 4th, 2020
Horrible service/ Also a Scam?
This is the worst energy company I have ever had to deal with. The customer service is horrible! HORRIBLE. I have to get transferred to a supervisor or manager every time I call because no one is able to help or answer questions knowledgeably. I also feel like they are scam and charge you more when they feel like maybe you are not keep an eye on how they are charging you. I brought up why they are charging me once a week when before it use to be maybe every 2-3 weeks and they could not answer me and then I went back to paying what I normally did... suspicious.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Horrible from White Settlement, TX on December 2nd, 2019
Electricity Gangsters
Took me two years to get my $40.00 balance back. Stay away Stay away Stay away
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Vic from Edinburg on June 16th, 2015
Dilatory
I used this service over a year. I always sent them payments in $500.00 increments. 1st came the lie . I was told when I moved it would just transfer over. It did not. The money mongers wanted more money. I told them there policy was stupid and went to another provider I sent them $500.00. Smart plays stupid and say that it takes 4-6 weeks. My ex was a Swede. She got money off a debit card at an ATM in Texas. I have given them one week and then I will file with the utilities commission and Texas Attorney General on Fraud. I understand book keeping and that it may take a while but this is stupid and it is my money,MY MONEY. They won't even tell you they are a sub of TARA Electric and I will bet that has no Texas pronunciation. I want my money and I want it NOW, My money not theirs. MY MONEY,I didn't wait 4-6 weeks to send them money. They delay and lie and I would get a mouse on a wheel before I would use them.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Johnny Staten from Waco on October 8th, 2013
HORRIBLE COMPANY. RUN FROM THEM QUICK AS YOU CAN
Biggest rip off on thre market. They will suck you dry and leave you in the dark!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Theresa Pierce from Katy on September 10th, 2013



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