— ReamesC
GREAT SUPPLIER
 I have been with SWP&L for years and they offer the best rates. I have never had a problem with them and I recommend them all the time. 

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GREAT SUPPLIER

 I have been with SWP&L for years and they offer the best rates. I have never had a problem with them and I recommend them all the time. 

Plans, Rates, and Promotions :

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The best review categories for Southwest Power & Light are , rated at 0.0 out of 5, and , rated at 0.0 of 5.
  — ReamesC
GREAT SUPPLIER
 I have been with SWP&L for years and they offer the best rates. I have never had a problem with them and I recommend them all the time. 

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GREAT SUPPLIER

 I have been with SWP&L for years and they offer the best rates. I have never had a problem with them and I recommend them all the time. 

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  — Very Good Company
Pasadena, Texas
 I've been using Southwest Power & Light for several years and they are very good. I'm an electrical substation designers and their electricity is ... 

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Pasadena, Texas

 I've been using Southwest Power & Light for several years and they are very good. I'm an electrical substation designers and their electricity is as good as anyone else. 

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  — Robert Mackey
Do Not Use SW Power & Light
 My house was up for sale when my 2 year contract was soon to expire with SW Power & Light. I called weeks in advance of the contract expiration. ... 

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Do Not Use SW Power & Light

 My house was up for sale when my 2 year contract was soon to expire with SW Power & Light. I called weeks in advance of the contract expiration. I was mistakenly given the impression that it was a good idea to go to a month to month contract since I was moving soon. The customer service rep told me that my rate would go up a fraction of a cent. Instead my rate was doubled. During the period of time I repeatedly got calls from SW Power & Light Sales people who tried to get me to resign a new long term contract and NONE of them warned me that my rate would go up if I did not resign a long term contract (remember it doubled). I ended up switching to another company because they would not credit my bill for the amount they ripped me off. 

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Customer Review Summary

5 Star Reviews
 
16%
4 Star Reviews
 
16%
3 Star Reviews
 
9%
2 Star Reviews
 
5%
1 Star Reviews
 
55%
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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


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  — Terry Pettijohn
Website
 The only thing they distinguishes one vendor from another is price and the website. I have found the website to be EXTREMELY slow and unresponsive. 

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Website

 The only thing they distinguishes one vendor from another is price and the website. I have found the website to be EXTREMELY slow and unresponsive. 

Plans, Rates, and Promotions :

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18 Month Usage Bill Credit


9.2¢
per kWh @ 1,000 kWh
18
month term
more info

18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Steve
    Joke and a half...

     My usage for Nov was down substatially from previous month yet bill was the same amount. Noticed a Smart Meter recovery charge of $40 dollars for the ... 

    More

    Joke and a half...

     My usage for Nov was down substatially from previous month yet bill was the same amount. Noticed a Smart Meter recovery charge of $40 dollars for the month. Thought that was kinda pricey so called CS to ask about it. She said " oh that charge is only $18.33".....i said how come mine is $40?? Puts me on hold to go ask about it. Waited 30 plus minutes on hold.......I got better things to do. Unpluggin these dolts tomorrow 

    Plans, Rates, and Promotions :

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Southwest Power & Light

    Our analysis of Southwest Power & Light

    Southwest Power & Light is one of the two additional brands that Texpo Energy uses to sell retail electricity in the state of Texas, along with YEP. Texpo Energy filed to also sell electricity as Southwest Power & Light in 2008. Southwest Power & Light sells electricity in the deregulated areas of Texas to both residential and commercial customers.
      — Daniel
    Disorganized and Inconsistent
     I signed up online from the 'power to choose' website. Enrolled in a paperless billing, auto pay 6 month contract for 11.4 cents/kwh, and got an email... 

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    Disorganized and Inconsistent

     I signed up online from the 'power to choose' website. Enrolled in a paperless billing, auto pay 6 month contract for 11.4 cents/kwh, and got an email confirming my turn on date. Well, we get to the house with trailers of furniture, etc and are moving in and we have no electricity. I call and they cannot help. They scheduled my turn on for 7/3, and no one is in the office, "holiday", they said. I have no electricity and loads of things and people needing some refuge. Terrible experience and lack of communicaiton.

    I get my first bill for 4 days of service and have to pay a minimum usage fee. I understand. You just can't use that much electricity in 4 days. My second bill comes and I am WAAAY overcharged. I finally get a hold of someone and they told me I was not on a contract, I was paying month-to-month at the going rate. All the confirmation emails I got apparently meant nothing. They said they can apply a bill credit to my first bill, the one that used 220 kwh, not the 2nd one that used 2260 kwh.

    I am done with them. Switched yesterday. 

    Plans, Rates, and Promotions :

    Order Experience :

    Billing and Account Management :

    Customer Service :

    Likely to Recommend :
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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for Southwest Power & Light:


    ( 2.8 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — Bill Nelson
    Lame
     Lame......take my advice.....go somewhere else. Do not use Southwest Power and light. I'm under a contract also and the day that contract is over, I'm... 

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    Lame

     Lame......take my advice.....go somewhere else. Do not use Southwest Power and light. I'm under a contract also and the day that contract is over, I'm switching Energy Providers. I don't need to express my issues......everyone who has rated here before me has told the story. You don't need to hear mine! 

    Plans, Rates, and Promotions :

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    Billing and Account Management :

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      — Plan Name
    Bait And Switch
     SPL has dishonest marketing tactics - Please beware of monthly fees, which they won't disclose to you when signing up. My experience with this service... 

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    Bait And Switch

     SPL has dishonest marketing tactics - Please beware of monthly fees, which they won't disclose to you when signing up. My experience with this service provider is horrible - All they care about is getting your money rather than being upfront with their charges. Need to do a better job to inform subscribers of all fees involved. 

    Plans, Rates, and Promotions :

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Russ Cornell
    best electricity supplier
     I have had swpl&l for about 5 years and could not be happier. I started out with TXU when we moved to Texas, big mistake. bills hovered around $ 3... 

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    best electricity supplier

     I have had swpl&l for about 5 years and could not be happier. I started out with TXU when we moved to Texas, big mistake. bills hovered around $ 300-$400 per month. southwest power is fixed @ 0.0625 cents per KWH. my bills now average around $150.00-$200.00 per month. 

    Plans, Rates, and Promotions :

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      — Steve
    Great Company
     I had this company for 2 years without any problems, however i get these new promotions and decided to change, BIG MISTAKE, southwest is fair and does... 

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    Great Company

     I had this company for 2 years without any problems, however i get these new promotions and decided to change, BIG MISTAKE, southwest is fair and does not give you extra charges, it is what it is all the time, I am going back to this company 

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      — Jerome Heaton
    Southwest Power cut off my power one day after I started with the company!!!
     Don't choose any company that can be so stupid as to shut down your power one day after starting the service. I bought a home and my sellers moved ou... 

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    Southwest Power cut off my power one day after I started with the company!!!

     Don't choose any company that can be so stupid as to shut down your power one day after starting the service. I bought a home and my sellers moved out on 6/15/15 so I started my service on 6/16/15. I chose Southwest Power so I would be 100% certain that there would not be power interruption because this is the same company used by my home seller. It is inexcusable that this company shut off my power on 6/17/15 after I had full confirmation of my power being started without service interruption. 

    Plans, Rates, and Promotions :

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      — D
    poor accounting practices and customer service
     I pay my bill through online billing with my bank. My payment was sent and received before the due date. They called me and said it was past due the d... 

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    poor accounting practices and customer service

     I pay my bill through online billing with my bank. My payment was sent and received before the due date. They called me and said it was past due the day after the due date. I called them and they said that they didn't receive it yet to check back in two days. The next day I got a notice of disconnect in 7 days! I called them back. They still have no idea where the payment is. I went ahead and paid it, so, my wife, son and I had electricity. I sent them screen shots of where money was taken from account. That wasn't good enough. The next day i got a copy of the deposited check they put into their bank. They still argued with me saying that didn't show that they received my money. WHAT ELSE COULD I GIVE THEM! Talked to three different people today to try and get my money back. The last person after saying there is nothing they can do, she did some type of inquiry, came back to the phone and said " I found it". It was deposited into someone else's account. NO "SORRY WE PUT YOU THROUGH THIS MESS" NO, "OOPS OUR FAULT". Told me to sign up for auto draft and this wouldn't happen. Tried making me feel like it was my fault. To hell with them! 

    Plans, Rates, and Promotions :

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    Smart Power 12


    10.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — FG
    They were just fine!

     I don't usually have the time to write reviews. Signed up with SW P & L 2 years ago online because of a very attractive rate. I was on autopay. ... 

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    They were just fine!

     I don't usually have the time to write reviews. Signed up with SW P & L 2 years ago online because of a very attractive rate. I was on autopay. Every month a got a statement showing how much my account was charged. I never had a problem or needed to call for anything. I enjoyed the low rates. As far as I'm concerned it was a no brainer. No problems at all! 

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      — Sam Iam
    Hidden Fees and HORRIBLE Customer Service
     Stay away! These guys are nothing but crooks who will nickel and dime you to death with fees. There are "monthly fees" and "processin... 

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    Hidden Fees and HORRIBLE Customer Service

     Stay away! These guys are nothing but crooks who will nickel and dime you to death with fees. There are "monthly fees" and "processing fees". You're not getting the advertised rates at all. If I didn't have a contract, I'd be switching today. They force you to be on auto-pay and charge your account five days after the billing date even though the "due date" is 14 days away. Don't even try the average billing. They don't know how to do a monthly average. They expect you to pay the balance of the average billing all in one payment. Stay Away! They get zero bulbs rating from me. They have the most obnoxious, abusive and unfriendly customer service reps I've ever encountered. Never again. 

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      — CJ
    Bad Customer Service
     I signed up for the first time a few months ago and was told that I had the low rate and on auto pay, when I got the bill that was not the case so I h... 

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    Bad Customer Service

     I signed up for the first time a few months ago and was told that I had the low rate and on auto pay, when I got the bill that was not the case so I had to call to get the issue resolved. I had to call because I received a payment overdue note,I had a very hard time understanding the CSR, possible oriental, and she was not able to help me and told me that I had cancelled the auto pay and I just need to pay the bill. Then she couldn't get into the system and I had to call back but note that my electricity would be disconnected if I didn't pay. It was a mess hopefully this wont be the case during my contract with them. 

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      — Last Bill Scam
    Very Upset
     For 18 months I had service with the company and it was fine. The entire time I was on autopay. I still show that my account is on auto pay. Back... 

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    Very Upset

     For 18 months I had service with the company and it was fine. The entire time I was on autopay. I still show that my account is on auto pay. Back in March I cancelled service, no problem. However 2 weeks ago I noticed that my credit score dropped from 805 to 680. The reason SWPL decided to put a collection on me for a final bill. It was only 160.

    I never received a past due notice, and was on and from the website am still on auto pay. I still have not heard back from the company. I paid the 160 to the collection company and they said they will send me paperwork requesting that it removed from my credit. Still haven't received!

    I am very upset with the billing practices and the whole reason I was on auto pay is to ensure I never have a late payment. Which was smooth for the previous year and a half!! 

    Plans, Rates, and Promotions :

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    LifeEnergy 6


    9.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    LifeEnergy 6




  • Great short term rate!
  • Low Price
  • Great for any home size

  • More Plans for LifeEnergy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Denise Valentine
    8 YEARS of GREAT rates and service!!!

     Reading all the bad reviews is surprising! I signed up with SWPL 8 years ago and the highest my bill has EVER been for my 2 bedroom home is $180! An... 

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    8 YEARS of GREAT rates and service!!!

     Reading all the bad reviews is surprising! I signed up with SWPL 8 years ago and the highest my bill has EVER been for my 2 bedroom home is $180! And that is only during the summer months in HOUSTON TEXAS! Average bill is well under $100 otherwise. I am pleased with the service and any time anyone shows up trying to get me to switch, I'm told they have never heard of SWPL and then I send them on their way. The only downfall I can list is the high deposit ($390) but once you pay your bill on time for 12 consecutive months w/out a late/disconnect notice generated, they refund half of the deposit back to you! I recommend SWPL to everyone who asks me about power company options. (= 

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      — Jackie
    Awful service!!!!
     This is the worst customer service ever. They don't listen and obviously lack social skills with people. They had charged me 175 for discconnection wh... 

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    Awful service!!!!

     This is the worst customer service ever. They don't listen and obviously lack social skills with people. They had charged me 175 for discconnection which I never authorize. Obviously they had got the wrong apt number. They messed up on my bill because of this and to top it if they disconnected my light due to nonpayment, which I don't understand why and they never gave me an explanation. Plus I bought a house and call to chane my service and told me I had to pay 190 due to late payments which were perhaps a day or two late. I call again to fix the issue and they told me this was not true and the lady was really rude as well. 

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      — Jackie
    Awful service!!!!
     This is the worst service I have ever encounter. They first mess up on my bill, because they mess up on the wrong disconnection apt, therefore they we... 

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    Awful service!!!!

     This is the worst service I have ever encounter. They first mess up on my bill, because they mess up on the wrong disconnection apt, therefore they were charging me for something I hadn't done. Plus after calling and complaining about the 175 charge they never took care of it. Than they disconnected my light due to unpaid balance , which as of today I have no idea what that extra charge was. Than I call to change my light to our new home. They told me I had to paid 190 plus 215 of this month, which I includes late fees of charges I am unaware of as today. Customer service is at its worst too since they can never give me a explanation of all this. They have by so far made this experience horrible. 

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      — Sara
    Don't fall for their low advertised rate!!
     I went with this company because they had a good rate on the Power to Choose website. Their advertised rate did not include "Total Utility Charg... 

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    Don't fall for their low advertised rate!!

     I went with this company because they had a good rate on the Power to Choose website. Their advertised rate did not include "Total Utility Charges" that added on another $50 to my bill. I was with Summer Energy before and now regret switching. They are also charging me a $175 cancellation fee for only a 6 month contract. Customer service was also very rude, stating that I should have read all the fine print. Counting down the days until I can end my business with them. 

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    Smart Value 12 Online


    9.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Value 12 Online




    Use between 1000 and 2000 kWh and receive a $30 bill credit!

    More Plans for Cirro Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $7.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Allison Revoli
    Horrible Service

     I have used Southwest Power & Light for about three years now. Every other month they arbitrarily shut off my power even though the bill has been ... 

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    Horrible Service

     I have used Southwest Power & Light for about three years now. Every other month they arbitrarily shut off my power even though the bill has been paid and I have a conformation number. They do not open until 8:30 a.m. CST and when I call I am directed to a call center that takes their calls for them until they open. Of course they can not tell me why the power was shut off. I am then always told to contact Oncor about the issue because they claim Oncor turned off the power. Every time I call Oncor they tell me that they did no such thing. I will be using a new provider soon. I advise you DO NOT use the services provided by Southwest Power & Light. 

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — Ellen
    Get ready for lots of hidden fees and rude service
     Do not under any circumstances fall for Southwest Power & Light's "green" tree-planting plans. The customer service is beyond horrible. ... 

    More

    Get ready for lots of hidden fees and rude service

     Do not under any circumstances fall for Southwest Power & Light's "green" tree-planting plans. The customer service is beyond horrible. When you're locked in I guess they don't feel the need to hire polite service reps. They bill you a monthly fee that isn't advertised anywhere, and when you call to complain they claim it's in some agreement I certainly never got a copy of. They charge a "printed correspondence fee" even though I repeatedly signed up for online billing. On every bill you'll see an extra $15 tacked on for no legitimate reason. Do NOT get stuck with this company. Run. It's worth paying a few cents more per kWh just to avoid dealing with their surly customer service reps and crazy add-on fees. 

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      — Jane
    No problems with service
     I have had SWP for 3 years and have had no problems. No hidden fees and rate is the same as quoted. Payment comes out automatically from checking ac... 

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    No problems with service

     I have had SWP for 3 years and have had no problems. No hidden fees and rate is the same as quoted. Payment comes out automatically from checking account each month for a 5% discount and a color chart shows your usage to compare to year prior. Not sure why others are having problems. Have not needed customer service. I am looking for the best rate now as it is time to renew or switch. 

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      — John Doe
    Horrible...worst company in texas
     you get billed whenever the meter is read. you can pay a bill one day and have another bill 3 days later. I once was double billed for 1400 in one m... 

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    Horrible...worst company in texas

     you get billed whenever the meter is read. you can pay a bill one day and have another bill 3 days later. I once was double billed for 1400 in one month. took months for them to reverse it, yet only took a minute for them to take it. customer service horrible and rates are higher then most of the others out there. we left them for Bounce electric and saved tons of money. 

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    Find Electricity Plans in Texas:


      — Fed Up
    Up and Down
     First I get a bill (after 1 week and 4 days of service) which has the rate without my discount and plus a service fee. When I call to ask why the bill... 

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    Up and Down

     First I get a bill (after 1 week and 4 days of service) which has the rate without my discount and plus a service fee. When I call to ask why the bill was so high, the only response got was that I didn't use enough electricity. So I end up having to call every month to find out why my bill was so high, they just gave me the run around. My rate is supposed to be 8.4 yet my bill consistently shows I'm being billed anywhere from 9-11.2. Still no one has an answer!! I was with them a year before this and had no problems. As soon as I renewed it was all downhill. I work part time and in school full time. I'm barely ever home, yet my bill looks like I live in a big house with at least 3 other people. I won't be renewing when this contract it up. I regret every resigning!! 

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    12 Month Usage Bill Credit


    10.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Connie
    Good interfaces for billing but must read the Fact Sheet, High Pricing

     I live alone and use less than 1000 kWh per billing cycle. I get ripped on monthly charges and the highest rates. This would be cost effective, like a... 

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    Good interfaces for billing but must read the Fact Sheet, High Pricing

     I live alone and use less than 1000 kWh per billing cycle. I get ripped on monthly charges and the highest rates. This would be cost effective, like all other plans, to use 1000 or 2000+ kWh... then you get the advertised rate. However, their online system for billing / payment management is easy and I was able to get a hold of someone whenever I need customer service. My contract ends tomorrow and I'm switcing to a company with better rates. When your contract is up, be prepared that they call endlessly to renew. 

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      — Mel
    watch your rate on your bill CLOSELY
     I was promised 8.6 cents if I signed up for autopay (the discount for autopay was .5 cents). The first month they 'forgot' to put me on autopay and I... 

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    watch your rate on your bill CLOSELY

     I was promised 8.6 cents if I signed up for autopay (the discount for autopay was .5 cents). The first month they 'forgot' to put me on autopay and I had to pay 11.9 cents because it was a partial month and I didn't use enough electricity to get the lower rate (I was only with SWPL for a week). I didn't appreciate that they wouldn't prorate it. The second month, I was on autopay and got charged 9.3 cents. They said their system runs a month behind on the autopay credit, so the autopay discount wouldn't take for another month. Another ripoff as far as I'm concerned. They also said that all electric companies require you to use 2,000 kwhs to get the advertised rate, which is why I got charged 9.3 cents instead of 9.1 cents. I didn't print out the original electricity facts label and it has changed several times in the last two months, but I sure don't remember it that way. I've used a half dozen companies in the last fifteen years, this one seems especially devious to me. Also, their website is terrible. Four of the last five times I tried to access my bill, every link I clicked on timed out instead of taking me to the webpages. 

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      — Lynn Crocker
    Bait and switch
     It's a bait and switch unless you want to have the payment directly withdrawn each month. The advertised price is for the E plan, automatic draft fro... 

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    Bait and switch

     It's a bait and switch unless you want to have the payment directly withdrawn each month. The advertised price is for the E plan, automatic draft from your account, but it's not advertised as such. You discover the "discount" rate (advertised rate) when you call to change or renew service. Ridiculous! 

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      — RA
    No hidden fees, just confusing statement
     I've read several reviews here about how this company charges hidden fees. This is not the case. The company breaks down its fees into two categories.... 

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    No hidden fees, just confusing statement

     I've read several reviews here about how this company charges hidden fees. This is not the case. The company breaks down its fees into two categories. One is the category it charges you for your electricity and the other is the "Utility fee" which is the amount it has to pay the company that generates the power. All other companies combine these together for one charge. So at first look, it seems you've been hit with a high fee. But when you examine closer, you see the two fees are simply categorized.

    The average poorly educated Texan is incapable of making this distinction and feels they have been ripped off. The company offers very good rates and I was able to lock in a 3-year deal which I am quite happy about. 

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    Gexa Saver 12


    9.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Gexa Saver 12




  • Best for medium size homes
  • Earn a $75 bill credit when you use more than 1,000 kwh in a month.
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Grace
    Hidden Fees

     Do not switch to this power company. Very poor customer service. They have hidden fees which makes your bill far higher. I was with Texas Power pri... 

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    Hidden Fees

     Do not switch to this power company. Very poor customer service. They have hidden fees which makes your bill far higher. I was with Texas Power prior and really liked them - wish I had not switched.

    Southwest Power and Light have a nice section of your bill Special Service Fee Charges. They charge you $30 extra just for adjusting your service date. No warnings. They are very unhelpful and cannot speak clear English.

    I have switched power companies 5 times before now and this is the first time I really regretted it. 

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      — Todd
    Great
     Unsure why people are having problems. Sign up for a term (you know there's a cancelation charge) and pay on time. I have used SWPL for almost 3 years... 

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    Great

     Unsure why people are having problems. Sign up for a term (you know there's a cancelation charge) and pay on time. I have used SWPL for almost 3 years and never had an issue. Saved $ hundreds (if not thousands) in that time v's TXU. Always check each year to compare there rates prior to renewing and they're great. 

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      — Kim
    economical and friendly
     I have had Southwest Power & Light for one year and they were great. Paying my bill online was quick and efficient. If I had to call it in, they... 

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    economical and friendly

     I have had Southwest Power & Light for one year and they were great. Paying my bill online was quick and efficient. If I had to call it in, they were friendly and you were able to speak to a live person fairly quickly. I would recommend. My bill was quite a bit lower than it had been in a while. 

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      — Michael
    electricity fact sheet
     Had a question about the rate on my first bill. I had a fantastic CSR, named Samantha, that explained my rate and even adjusted my bill favorably. She... 

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    electricity fact sheet

     Had a question about the rate on my first bill. I had a fantastic CSR, named Samantha, that explained my rate and even adjusted my bill favorably.
    She had a great "can do" attitude.
    So far, so good with SouthernPL. Hopefully my next 11 months with them will exceed expectations. 

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    Eagle 36


    11.3¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Eagle 36




  • Great rates regardless of your monthly electricity usage!
  • Simple, straightforward pricing
  • Price Protection for 3 years

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — A W
    Won't post payment to my account

     Good thing I was only in Houston for the summer. I made a payment through their website two weeks before my bill was due, got a confirmation email th... 

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    Won't post payment to my account

     Good thing I was only in Houston for the summer. I made a payment through their website two weeks before my bill was due, got a confirmation email that day and the payment was deducted from my bank account three days later. All of a sudden they are sending emails about my over due account. When I try to find out what is going on, they are nasty and give me inconsistent info about the amount I owe. Won't even bother listening when I try to tell them that the bank sent them their money. They take your money, and don't post it to your account. Won't ever use them again if I come back to Houston. 

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    Find Great Deals on Electricity

    Cheap Electricity Plans
      — A Customer
    No problems so far.
     I've had Southwest P&L for about 18 months now. I pay them on-time and they give me electricity at a decent price. It's really not that difficult. 

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    No problems so far.

     I've had Southwest P&L for about 18 months now. I pay them on-time and they give me electricity at a decent price. It's really not that difficult. 

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      — Lorna Glascock
    Unhappy
     I have rental properties and when I try to cancel service they always want to call me back instead of taking care of my service immediately. Called... 

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    Unhappy

     I have rental properties and when I try to cancel service they always want to call
    me back instead of taking care of my service immediately. Called this morning
    to cancel a service on a rental property, and they told me the office had not
    opened yet, they would have to call me back. The website says office opens at
    8:30 I was calling at 8.50. They were eager to help me if I was signing up for
    service but not for canceling service. Will not use them again. 

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      — Tim Savage
    SWP&Light Review
     I've enjoyed SWP&L's month to month plan and easy to read statements. They don't add on all those "fees" some other companies do. I noticed on my ... 

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    SWP&Light Review

     I've enjoyed SWP&L's month to month plan and easy to read statements. They don't add on all those "fees" some other companies do.

    I noticed on my last bill, their rate has gradually gone up (in 2011)from 4.6 cents to 10.5 cents so I called for their best rate and they quoted me 8.0 cents for their 12 month plan. They beat every company I have reseached for my area (FT Worth) as of 26 Nov 2011. 

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    Find Electricity Plans in Texas:


      — Mickey Oxford
    Mickey in NRH
     The switch over was seamless and we have yet to encounter a problem. We just renewed at a slightly better rate and probably will next year as well. 

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    Mickey in NRH

     The switch over was seamless and we have yet to encounter a problem. We just renewed at a slightly better rate and probably will next year as well. 

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    LifeEnergy 12


    11.3¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    LifeEnergy 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Tired Of The Runaround
    Terrible!

     I had a bad week at work, and after calling to set up a payment plan for a high bill, they told me to simply pay the full amount by the 15th. I... 

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    Terrible!

     I had a bad week at work, and after calling to
    set up a payment plan for a high bill, they
    told me to simply pay the full amount by the
    15th. I was not behind on any bills. When I
    got home from work and paid the bill it was
    after midnight, so the 16th to them. At 10 in
    the morning, the local Oncor guy comes and lets
    me know what's going on. I call the company
    and they have to get the reconnect approved
    since the payment was made on the 16th. Oh,
    and did I mention that this was only 15 days
    after the due date? Ridiculous company! DO NOT
    USE! 

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      — Eric
    Unprofessional
     I just signed up online and was told that I need to immediately call their number and mention code 350 because of credit fraud. Of course like others... 

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    Unprofessional

     I just signed up online and was told that I need to immediately call their number and mention code 350 because of credit fraud. Of course like others said, I got the answering service. It is hard to commit to a 12 month contract, when the company may not clearly tell you everything they are going to charge you for. The website said it was going to check my credit when I click continue. Now someone has my SS number and I know I haven't signed up with them.
    I don't like this at all. I would rather pay a half penny more and know what I'm getting into. This is very uncomfortable. 

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      — Andy Davis
    Better than TXU
     I have been a customer since 09-10 and I've had a 4.5 rating out of 5 experience with this company. The only negative I can say is they call you to r... 

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    Better than TXU

     I have been a customer since 09-10 and I've had a 4.5 rating out of 5 experience with this company. The only negative I can say is they call you to remind you your payment is due as if you didn't know this already.

    I have spoken with customer service on five ocassions and have had a great experience each time. So, YES I will recommend them to others unless their pricing structure were to get out of hand. After all, most people do kick the cat... 

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      — Anonymous
    Worst Customer Service Ever
     They are liars, and they cheat people in any way possible. They're customer service / answering company will say one thing then the bill will come an... 

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    Worst Customer Service Ever

     They are liars, and they cheat people in any way possible. They're customer service / answering company will say one thing then the bill will come and when you call to ask about the charge that was suppose to be taken off all they can say is that the person that said that no longer works for the company and there is no way to verify that. Seems like a copout. Steer clear yeah their rates look good but they will make it back in the hidden charges that they apply.. 

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    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — John Bradford
    Poor, Unresponsive Customer Service

     After my credit card was stolen, I provided SWP&L the number for the replacement card via their online site. During the following 10 days, I received ... 

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    Poor, Unresponsive Customer Service

     After my credit card was stolen, I provided SWP&L the number for the replacement card via their online site. During the following 10 days, I received three "payment declined" email notices followed by a "NOTICE OF DISCONNECTION" letter from SWP&L. Upon receipt of each, I replied to the email explaining that I had posted the new credit card info at their site and requested that they acknowledge receipt of the response. None was forthcoming. Additionally, upon receipt of each of the aforementioned emails and letter, I called SWP&L and verbally gave their representative the "replacement" credit card info. Each time I was assured that they had the correct credit card info. Given SWP&L's performance to date, I am fearful that I might have my service disconnected or my credit rating besmirched because of their ineptitude. I plan to terminate service with SWP&L upon expiration of my contract. 

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      — Troy
    Very nice
     I signed up for their 100% renewable 1 year contract about a year ago and have been very pleased so far. I have been able to do everything online so ... 

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    Very nice

     I signed up for their 100% renewable 1 year contract about a year ago and have been very pleased so far. I have been able to do everything online so far and have not needed to contact customer service for anything. I know that this has more to do with Oncor than SW P&L, but during the rolling blackouts caused by the major snowstorm this year, my house did not lose power once. The only thing that they could do better in my opinion is to provide an option to not receive paper statements. 

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      — David Kachadourian
    Poor Customer Service
     Try calling and asking for a commercial rep. They only have 3 and I could not get anyone to come to the phone. 

    More

    Poor Customer Service

     Try calling and asking for a commercial rep. They only have 3 and I could not get anyone to come to the phone. 

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      — Craig McGregor
    Terrible Customer Service
     Billing error not corrected as promised. Called CSR several times and said they would call back. Never called back nor did they correct my account. 

    More

    Terrible Customer Service

     Billing error not corrected as promised. Called CSR several times and said they would call back. Never called back nor did they correct my account. 

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    24Mo Usage Bill Credit + A/C Protection for 2 Units


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 2 Units


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Dtl
    hiddens fees

     They charge a Utility Charge every month and it fluctuates. The charges are not broken down so I don't know what I am charged for. 

    More

    hiddens fees

     They charge a Utility Charge every month and it
    fluctuates. The charges are not broken down so I
    don't know what I am charged for. 

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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      — Summer
    Cannot understand how they are still in business!
     We have had so many problems with this company, I obviously should have checked the reviews before signing up. It all seems to stem from one of t... 

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    Cannot understand how they are still in business!

     We have had so many problems with this company, I obviously should
    have checked the reviews before signing up. It all seems to stem from
    one of their customer service reps who seems to either be a complete
    moron or on really strong drugs while at work. When we signed up,
    he got our address completely wrong, delaying our service. Moving to
    a new house, I spoke to what sounded like the same person and
    regardless of our 30 minute conversation, he somehow conveniently
    'didn't enter' the service request (once again, moron or drug addict?).
    Because they outsource all of their after hours calls to an answering
    service, these people have no power and are not helpful at all. Thanks
    to Southwest we will be spending the first weekend in our new house
    cold and in the dark, since they said they won't even be able to
    address the issue until Monday. By then, I plan on having a new
    provider anyways. 

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      — Anonymous
    Avoid southwest power and light
     They pulled money out of my checking for recurring payments and sent me an email that payment was late. I immediately paid with my credit card and the... 

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    Avoid southwest power and light

     They pulled money out of my checking for recurring payments and sent me an email that payment was late. I immediately paid with my credit card and then on the next day they took my recurring payment out of checking. I paid twice for one month. I sent an email to customer service with a screen print from my checkign out hightlighting the debited funds. they dont believe me.
    so avoid them at all costs 

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      — Glenn Kramer
    Worhthless company
     Worthless, snotty, rude, and arrogant. Charge hidden fees then laugh at you and say "we don't HAVE to tell you about these fees" Well then g... 

    More

    Worhthless company

     Worthless, snotty, rude, and arrogant. Charge hidden fees then laugh at you and say "we don't HAVE to tell you about these fees" Well then guess what "GOODBYE" Don't waste your time with these losers, they get glee out of saying "you now have late fees" never made good on fees to be refunded to me, on and on. WORTHLESS, and don't trust the BBB, they just lied to them and made me out out to be the bad guy. I just wanted electricity and not be charged hidden fees, yeah I am a horrible person. 

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    Find Electricity Plans in Texas:


      — One Unhappy Customer
    Craptastic
     They operate under several names including Texpo Power, Texpo Power & Light, YEP, Southwest Power & Light, and who knows what else. T... 

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    Craptastic

     They operate under several names including Texpo Power, Texpo Power & Light, YEP, Southwest Power & Light, and who knows what else. Their customer service leaves a lot to be desired. In this day and age where you can get cheap rates and service from nearly anywhere, they're butt heads. Their billing system is retarded. I called to ask that they move the date a couple of days to accommodate when my pay check hits so that they'd stop costing me $35 over draft fees. They actually tried to hit my checking account 7x in 3 days - really racking up the fees with my bank and you HAVE to pay on line to get the best rate. It's taken multiple complaints to the PUC and BBB and it's still not fixed yet! 

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    Generous Saver 36


    11.5¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Generous Saver 36




  • Great for medium sized homes
  • Support the charity of your choice
  • Popular Texas Brand

  • More Plans for 4Change Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $20x months remaining
    Monthly Recurring Charge :  $93.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Charles
    Great customer service.

     I have been with them for six months and hey have some of the best rates in my area. Customer service is very easy to work with. I have always been ... 

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    Great customer service.

     I have been with them for six months and hey have some of the best rates in my area. Customer service is very easy to work with. I have always been able to reach a live person in less than 1 minute and it's NOT someone from some far off land. They are always very friendly and helpful. One note though, they can only be reached during normal business hours. But if it's a power outage or emergency you will be directed to the electric distributor. 

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      — Paul Anthony
    delivery charge is way too high
     Look out for the delivery charge it was almost as much as my electricity charge! Cancelled after 1 month despite $175 charge. Ripoff!!!!!!!!! 

    More

    delivery charge is way too high

     Look out for the delivery charge it was almost as much as my electricity charge! Cancelled after 1 month despite $175 charge. Ripoff!!!!!!!!! 

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      — Joel Dickinson
    Failure to fully disclose delivery costs
     I signed up thinking I would save on energy costs. After the first short bill I noticed the delivery charge was larger than the amount billed for elec... 

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    Failure to fully disclose delivery costs

     I signed up thinking I would save on energy costs. After the first short bill I noticed the delivery charge was larger than the amount billed for electricity. I called only to be told that the delivery charge is billed by another company and Southwest Power did not know how this was charged. Unfortunately for me I did not act and now have received my second billing that includes delivery charges of $116 which is almost half of the total charge for electricity used. This is outrageous and unacceptable. I am now considering paying the early disconnect fee to switch to another carrier which will cost more money, but will save in the long run. What happened to full disclosure???????? 

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      — CRUTHT
    BIG RIP OFF COMPANY
     I move into my place on the 5th of November and my termastat was on 85 all day not to mention I am away from 7 am until 7 pm and my first bill was $11... 

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    BIG RIP OFF COMPANY

     I move into my place on the 5th of November and my termastat was on 85 all day not to mention I am away from 7 am until 7 pm and my first bill was $116.00. To lower the bill I turned my termastat down to 70 and I am still away twelve hours a day and my second bill is $255.00...how is this possible...this company is a big rip off and I am going to switch to another plan... 

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    Price Protect 24


    11.7¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Price Protect 24


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $8.99

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Robert Harrison
    These people won't listen.

     I called on Wednesday to have my service turned on the next Friday. Then I called on Thursday (the next day) to cancel the service because they would ... 

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    These people won't listen.

     I called on Wednesday to have my service turned on the next Friday. Then I called on Thursday (the next day) to cancel the service because they would not extend my activation date and they charged me for 5 days. I was not even living in the house when they say I used power. Now they want me to pay for service I never received and they will not call me back to discuss it. These people are fools. They sent me a tape of my voice agreeing to process my request, that took place on that Thursday. I agreed to have it processed, not turned on that day. All I wanted was to have my power on the day I closed on the house. How hard is that? 

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    Green Eagle 36


    11.7¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Green Eagle 36




  • 100% renewable
  • Includes FREE Energy Savings Kit!
  • Super low gree rate
  • Great for small, medium, and large homes!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Updated: 12-18-2018
    Example Bill
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