Residencial customer
So so far everything has gone very well My only complaint is that you change the name of billing payment and you changed the payment due date without notice and pay interest for it. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Olga Ferrer Y Salvador Coscarart
from
Katy, TX
on
December 3rd, 2018
If I could give zero stars, I would...
This company CONSTANTLY shuts off my familys power with no explaination. My bills are PAYED. They are ALWAYS payed and this has happened 3 times this year, only this time the customer service rep told us our power would be on my 8 pm and if not, to call back... Well it is 11 pm and our power is still not on, and we have gotten the run around by every single person we have come into contact with. The power has been off since noon. So DONE with this company! Its 40 degrees out and my 5 year old is freezing and will more than likely wake up sick. We probably all will. I have hundreds of dollars worth of groceries that I bought last night. All will definitely be spoiled by the time the power comes back on. No telling when that will be. This company needs to get its act together. Im paying for a service and need to be provided with that service. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Angry
from
Trophy Club, TX
on
October 16th, 2018
Greatness
Great company |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Dgpaco
from
Saginaw, TX
on
October 11th, 2018
Star power review
Not much to say |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Rebecca
from
Tyler, TX
on
July 12th, 2018

— StarTex Power
Pleased with service
Very pleased with service provider. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Mas
from
Houston, TX
on
May 29th, 2018

— StarTex Power
Good
Good energy rating price |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Lee
from
Killeenb, TX
on
May 26th, 2018

— StarTex Power
Disconnected without notice
Came home to find my power turned off for $74.00. Ironically it was a March bill and all my other bills processed on auto pay. No notice of disconnect. No late payment notice, absolutely nothing. Worst service ever! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Tammy
from
Round Rock, TX
on
May 23rd, 2018

— StarTex Power
Electric provider
Lowest rates ever! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Joe
from
Houston, TX
on
May 22nd, 2018
Great Company
I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Lefty45
from
Keene, TX
on
April 25th, 2018
$350 Security Deposit is a scam on the 3 month fixed plan April 2018
Star Tex wanted a $350 Security Deposit on the 3 month fixed plan even though I have an above 800 credit score. I called and spoke with Constance. She told me that if I signed a 12 month contract, that I would get my $350 security deposit refunded at the end of 12 months if all payments were made on time. I asked her about the 3 month fixed rate plan that I was signing up for, and she told me that they would NOT return my security deposit at the end of the 3 month plan. THEY WOULD KEEP MY $350 SECURITY DEPOSIT EVEN IF I MADE MY PAYMENTS ON TIME. BAIT AND SWITCH ALL DAY LONG. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Lindsey
from
Farmers Branch, TX
on
April 18th, 2018

— StarTex Power

Reviews Overview
The best review categories for StarTex Power are their customer service, rated at 3.7 out of 5, and their plans and pricing, rated at 3.6 of 5.
The best review categories for StarTex Power are their customer service, rated at 3.7 out of 5, and their plans and pricing, rated at 3.6 of 5.
3.6 / 5
Overall
3.6 / 5
Price, Plans and Promotions
3.6 / 5
Order Experience
3.7 / 5
Customer Service
3.4 / 5
Billing and Account Management
3.6 / 5
Likely to Recommend
StarTex Power is a retail electricity provider that was founded in 2004 to sell retail electricity in the state of Texas. At one point StarTex was one of the fastest growing businesses in Texas and a former winner of the JD Power & Associates award for customer satisfaction in the retail electricity market. In 2011, StarTex Power was acquired by Constellation Energy.
Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.
Recommended Electricity Plans
Popular Plan
12 Month Bill Credit
GridEdge 12
6.1¢ / kwh
at 1,000 kWh per bill
$113
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
6.1¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$15 per month remaining
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Great Value
12 Month Bill Credit
12 Month Usage Bill Credit
8.9¢ / kwh
at 1,000 kWh per bill
$109
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
8.9¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$50
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Big Bill Credits
12 Month Bill Credit
Gexa Saver Deluxe 12
5.6¢ / kwh
at 1,000 kWh per bill
$114
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
5.6¢ / kwh @ 1,000 kwh
Rate Type:
Bill Credit
Term Length:
12 months
Early Termination Fee:
$150
Monthly Recurring Charge:
$0.00
Important Documents:
Info
Support Charities
12 Month Tiered Rate
Maxx Saver 12
6.1¢ / kwh
at 1,000 kWh per bill
$113
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month

Rate:
6.1¢ / kwh @ 1,000 kwh
Rate Type:
Tiered Rate
Term Length:
12 months
Early Termination Fee:
$20 per month remaining
Monthly Recurring Charge:
$0.00
Important Documents:
Info