Pleased with service

“ Very pleased with service provider. ”

---

StarTex Power responds July 24th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

good

“ good energy rating price ”

---

StarTex Power responds July 24th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Disconnected without notice

“ Came home to find my power turned off for $74.00. Ironically it was a March bill and all my other bills processed on auto pay. No notice of disconnect. No late payment notice, absolutely nothing. Worst service ever! ”

---

StarTex Power responds July 24th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Electric provider

“ Lowest rates ever! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Great Company

“ I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

$350 Security Deposit is a scam on the 3 month fixed plan April 2018

“ Star Tex wanted a $350 Security Deposit on the 3 month fixed plan even though I have an above 800 credit score. I called and spoke with Constance. She told me that if I signed a 12 month contract, that I would get my $350 security deposit refunded at the end of 12 months if all payments were made on time. I asked her about the 3 month fixed rate plan that I was signing up for, and she told me that they would NOT return my security deposit at the end of the 3 month plan. THEY WOULD KEEP MY $350 SECURITY DEPOSIT EVEN IF I MADE MY PAYMENTS ON TIME.
BAIT AND SWITCH ALL DAY LONG. ”

---

StarTex Power responds April 25th, 2018:

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

StarTex Power

“ We needed a short-term plan and the 6 month service was perfect. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Best electric company

“ This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

no not keep deal/promos

“ found cheaper plan, they would not offer same plan after contact up,so on last bill i did not get my usage credit, then they want to why i am leaving to another provider!!! i pay my bill on time and this is the way they treat you!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Star Tex Power - The Best Electricity Provider

“ Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The plan I chose was so energy/cost efficient that I have no complaints with the billing. For the first time, I feel that I am being billed accurately and honestly. I am more than satisfied with Star Tex Power. Two thumbs up! Excellent! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Excellent

“ Startex energy is one of the best company ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

So-so

“ I am not impressed yet. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Still billing me at my old address after I moved

“ After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

unable to change plan

“ Historically happy StarTex Power customer, but received current bill. Last month we went over in usuage: 5297 kWh. Last year we only went above 2000 twice. Bill was very high. Called hoping something could be worked out, I even asked for any suggestions. Only suggestion was watch a tape on how to use electricity, ouch! Looks like I will have to change companies to save money. I wish they could have offered something. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Third party administrator claiming to be Oncor

“ I've had several people with StarTex come to my door. Last month a young man came and stated he was with Oncor and after talking to him a bit he turns his clipboard over and it states StarTex. When I called him on it he denied everything and I had to tell him twice to leave. Today I had another gentleman show up and I told him I had already spoken to someone and he pushed the matter and when I told him about the incident last month he was not surprised. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

StarTex Power Idiocy

“ I am not at this time a customer of StarTex Power but someone else's account has my phone number attached to it. StarTex will not remove my number because I am not the electricity account owner. That's just stupid and possibly a violation of the Fair Debt Collection Act. I've given up trying to get them to fix it. Their attitude is it's my problem and not theirs. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Order Expeerience

“ I use an energy consultant and asked for a specific plan. The first operator terminated my call since there was more than one person on the line after I would not agree to the upsell. The second operator continued the upsell efforts and the sign up was very unpleasant. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Late Payment for Nov. 2017

“ Hello,
I am the current customer but very disappointed with how your company handle the paymentS, especially for Nov. 2017. I received a Disconnect Notice due to late payment for Nov.2017. Well, my bank account indicated that payment of $70.09 was withdrawn by Startex Power on 12Dec2017. I called Starxtex Customer service to explain today 12/22 and was told that still the amount has not been received. Startex requested me to send in the proof of payment and I did. I am very upset and definitely dont want to waist my time to help resolve your internal issues. Please do something to improve your service next time.

Tony Phan
Account no: 892512404
Service address: 14223 Prospect Point Dr.
Cypress, TX 77429 ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Service Review

“ I have been very happy with StarTex Power and will continue to use as long as rates are similar to others. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Billing System needs fixing

“ Their system said I was signed up for Auto Pay but I received a past due notice. I then was told to set it again since their system had some old information on my account from a previous time with them. I reset it again and the same thing happened again the next month. I decided to do it over the phone with an associate. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Almost as crappy as cirro

“ But still bad enough to move companies, oursourced work- its hard to understand the people talking and them you and thats if the comm is working... poor setup, quick to cancel and bill you, but not as bad a cirro at least. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Can't handle the aggravation

“ Good price, good service. BUT - can't seem to make the website work consistently. Every couple of months, it suddenly doesn't recognize me as a registered account holder. Wait on hold, cust svc can't figure out why. Gotta do registration procedure all over again. Works a couple of times, then ditto. NOW had to go out of town over holiday, can't log in, getting recorded msgs bill is due, no one in office because of holiday.

Can't handle the aggravation for the few dollars saves us. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Deposit Refund

“ After 1 month from final meter read, I had not received my deposit refund. I called, and was informed that is because I had not requested the deposit to be refunded. After my request, the refunded deposit was received 2 months after the final meter reading date. Unacceptable. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Two bills in one month

“ Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore and they wonder if I had even electricity anymore. CRAZY!! I been with Startex for more than two and a half years. Even got a new one year plan now. Had to call 3 times to get straightened up with a specialist . Was told my service was stopped by computer mistakes and it would take more than 2 weeks to correct. CRAZY!! Still waiting on my September bill. Hope I don't get some crazy amount. I've always paid my bills before they are due when they arrived in the mail. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Crappy Information from Customer Service

“ I was charged almost an additional 11 days of service, without my knowledge, for power I never used. In fact it was power the next tenant was using on a higher premium rate! The information I received from the company when setting up my power was false, leading to overcharging and a complete lack of carrying from the customer service personnel. The customer service representative argued that I had never even called in, essentially calling me a liar. I am extremely displeased with the service I received from StarTex. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Fine if you don't leave

“ Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but when it was time to renew the offer they made was no longer competitive so I switched.

Turns out an "Oncor Electric Company Surcharges Approved" showed up on my last invoice, even though I was out of contract. The price to switch electric companies varies and in my opinion, anything over $20 is way too much, especially for something automated. Exact actual price to end service is not disclosed in terms of service, only a mention that a fee may be changed.

Also had some billing problems - signed up for auto-pay but didn't charge my card for some reason one month (even though they had the 4 months prior) then called to say my bill was overdue, and I had to go online and pay again. Later appologized via automated email. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Renew what to do

“ We have had excellence service with star yes, no complaints but we just got a letter saying its time to renew. The new plan jumps up 3/kwh.... wondering what to do ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Little to Recommend

“ StarTex was once independent and they were great. Then they were bought by Constellation Energy and it's been a nightmare ever since. They screwed up almost everyone's bills at one point and were impossible to reach during the fiasco. Further, they sent out delinquent notices due to their screw up. I asked for and received a letter stating so, just to cover my rear. Their plans are difficult to understand, which is saying something given how hard all of them are. Additionally, when my contract was up, I called them to see what they had available. I asked for the best price based on my service. They quoted me a plan based on at least 2000 kWh per month. Well, my average is only 1037 and I only hit 2000 or more four times in the last 28 months. But, wait, there's more. This first plan included (at no extra charge, just a higher rate!) Air Conditioning "insurance." Be very careful of such insurance plans. At best, they're simply prepaid inspections and at a very high price. So, I asked for a cheaper rate and after about 15 more minutes, I finally got to what their cheapest plan is. Why should one have to go through such nonsense to find the best rate?
So, given lousy customer service, rates that are on the high side, and statements that are a pain to retrieve, who needs StarTex/Constellation Power? ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

NEW CUSTOMER ONLY SCAM - PUC has been informed!

“ I've used multiple provider for power in Texas over the last 5 years since deregulation kicked in. I've always gone to powertochoose to get the best deal when my previous contract expires. I did this recently and have learned that StarTex is now considering anyone who has used their service within the last 36 months to not be eligible for their best NEW CUSTOMER plans. In the past, the process was that if u were not an existing customer you were considered a NEW CUSTOMER.

Now StarTex has changed the rules to scam us. StarTex will publish a loss leader on powertochoose, but say you are not allowed to have that. They'll gladly sell you a plan that is more expensive so it's not that they think you are a risk. They just want to bait and switch users.

I've contacted my local congressman and he has had the PUC file a complaint about this bait and switch practice. Hopefully, this will be resolved to help the little guy. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Beware of Deceptive Practice

“ Three complaints/observations: 1) Despite having signed up for autopay, I received a disconnection notice and a late charge. Had to contact their billing office to resolve. 2) All communications from StarTex had been via email - except the contract expiration/renewal notice - which StarTex claim they sent me more than 30 days before my contract expired. I never received it, and StarTex refuses - or can't - prove that they mailed it. Why didn't they send me the expiration notice by email? In my opinion it's StarTex' standard practice to entrap customers into paying more. After the contract expired, StarTex more than doubled my rate, so I promptly cancelled. Conversations with customer service or Rosa in the compliance department went nowhere, only in circles. 3) The promotion rate was attractive, but the renewal offer not competitive. To me, StarTex is good only for one contract term, if even that. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

DO NOT sign with StarTex

“ I have never been so mistreated by a company in my life. They ran my payment through 7-10 days before it was authorized. They did reverse it however it took several days to correct on my end. During that time i acquired $280 in over drafts fees. They were credited to my account. They did the same thing a month later only they didn't correct it and only gave me 50% reimbursement of the fees. I had letters from my bank, bank statements and even allowed them to contact my local branch to get it resolved once and for all.

I want to say that StarTex WAS a wonderful company and we never had a single issue. Until CONSTELLATION bought them. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

A bit misleading.

“ A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he meant. He spoke quickly and what he did say was not clear. As I asked him who and what StarTex was he replied "I'm not selling you anything." Clearly untrue. At that point I closed the door. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Left in the dark

“ I was moving into a new home, scheduled my power to start, and a week into my new home, power off. Friday, 4:58PM. I call immediately, they tell me they have no record of my account or name, and there is nothing they can do until tomorrow, I'm given fake numbers to call back, fake operator names, and no power for 4 days.

The kicker is, the only reason my power came on, is because I gave up on Startex and switched to stream, who had my power on in less than 5 minutes after account creation. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Reasonable rates, they keep the power on

“ Have been a customer 7yrs. They gave us a great rate to start with and then it went up a little bit, but nothing shocking. Even during exceptionally hot Texas summers the bill never "broke the bank." Only gripe is going round and round on the phone with customer service with their long winded questions when trying to pay my bill. Just let me give you money already, bye. They did transfer power quickly when we moved. Our experience with Star Tex has been very fair. Would recommend. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Electric was fine customer service is useless

“ I tried to pay a bill and it kept declining payment because the zip code on the account was wrong. I contacted them three times with no correction. I used the chat system and it took 10 ten minutes just to get through account verification. TEN FULL MINUTES to ask me my name, my social, the address and my email to change the damn zip code and pay a bill. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Don't do autopay!

“ I made the mistake of putting the bill on autopay. The month before my credit card expired, I received my new credit card and changed it online for the autopay. I kept getting all these notices stating that my credit card on autopay was expiring. I knew I'd changed it, so I go look. Yep, right expiration. Still get notices. Now I'm thinking, notices are wack! Some sort of error? Still, I'm worried, cause I don't want to be late so I keep an eye on it. I log in the day it's due and look. Doesn't show a payment, but I figure, it will the next day cause it probably process at night. The following day, still shows no payment. Again double check autopay credit card on file. Shows the correct information. Send an email to company asking about what the issue is. Three days later get an email stating the old credit card date on file, but if I've changed it, not to worry. So I don't. Keep getting emails and text messages. Even though I see the correct date, I change it again. Three days after I've changed it the second time, I get a notice they are going to disconnect. I contact them and they say they see I just changed the date three days earlier and therefore, it was out of date when it processed. They want me to pay right then and there. No thanks. I don't trust these people. When I finally get a second supervisor I'm told that the credit card information has to be changed on both the auto pay area and the regular payment area?????? Sure. Right. If that were the case, then why does it have a notice, to change credit card date for auto pay, as a link that takes me to the one place to change it. Also, why would I need to have it in two places. Sounds like excuses for a poorly designed system and scapegoating customers for their issues. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Over charge you and refuse to cancel your service

“ Straight up scam. Bill was double what they quoted me and they continue to bill me after my contact expired and charge rediclulous "cancellation fees" to users that try and leave after their contact finished. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Pretty much like every other company we've used...

“ In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Startex has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - go with whoever offers you the best rate and is reputable.  ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Great Rates, HORRIBLE service

“ Tried to get on their plan, as I have been using electric carriers in my name for 30 years with various companies and PERFECT credit. Never needed a deposit. Startex is trying to get me to deposit $350 (even pushing it on me). I put a security on my credit report to be notified if anyone looks at it. This requires them to get the name of a person at the credit bureau who calls me to get my permission, then I call the creditor to proceed with a credit check, or the credit bureau can call them; either way. This is what all companies have been doing. StarTex CS has no idea what to do, clearly stated that in our conversation, while I explained and said get your supervisor. He announced that his super was on the phone listening. Then the CS wants me to call the credit bureau because he doesn't know what to do but use another phone to call Credit Bureau, then tell them it's ok. I say, that's not how it works for me since I don't have another phone and no clue who to call back on a random call center. The dude says, "I am the best source for knowledge here". At which point I proceeded to say with authority, "You ARE NOT the best source of knowledge or you would KNOW what to do here and clearly you don't". I hung up when he kept insisting he was the best source. Delusional. And his super never stepped up to stop him. I guess he agrees and supports his stupid CS. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Irritated by renewal by phone just to be "sold" things

“ When I bought my home in 2006, I was one of their first customers ever. I've stayed with them since then and always automatically renewed via online. I have automated pay and so never have I had to call anyone to renew my service each year (or 24 months). Suddenly out of nowhere I am told that I have to call to get the lowest rate. I called, which was irritating on its own since this has never happened in 10 years. I was given a lower rate, which was good and felt like the company was just trying to find out who were their most loyal customers. Then the renewal call turned into a sales push to get me to change my A/C guy! WHAT? I finally had to tell the rep to just stop it. I was not changing my A/C guy! Then, I had to answer all these approval questions. So they tried to sell me before they registered me. Not good. Then I had to be told about a referral code and all these benefits to getting people to switch to them. THEN, the rep wanted me have the referrals call him directly. At that time, my dog began barking because an AT&T guy came to my door so I was able to get off the phone. Entire time 15 minutes! I don't appreciate all that. I felt I was being baited, pressured, switched and victim of a sales call. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Happy Customer

“ Startex power was great. I used them last few years and ended 12/2015. I rated them 4 lamps because I was billed an early termination fee that was supposed to be waived since I moved. I spoke to 3 different Customer service reps about it and I was told all was good every time until the next rep would call to get a $49.50 payment. I just received a call from a collections agency, claiming I owed the $49.50 again and told her the story. She told me to email her the Info. I called Startex Power, spoke to another kind service rep,( they have all been kind and helpful), told him what was going on, like so many times before and he said he sees all the notes but that the cancel refill had not ever been filed. He was doing it now and they actually owe me 50 cents since I over paid my last bill. So they were a good company I used for years until I moved in with my fianc. I would still use them but he has a contract With another provider. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Billing

“ I been with Star Tex for 4 years.Never had any problems until now. I was told that I would not pay for service charge and then they decided they wanted to disconnect me. They had on recoed from anthor company that the service charge was droped cause I didn't have anybody come.Now they want me to pay for something that was droped. I would not recmind thid company at all.Customer service is so bad. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Let the games begin or continue ...

“ I signed-on and tried to see my renewal offer and after entering the renewal code the StarTex website pops up a message saying it doesn't appear I'm within a renewal period. That was FAIL#1. My service ends in 12 days which is within the 14 day window. So I called. Based on past calls to customer service I was prepared to be quickly annoyed. I asked for a 12 month quote. 7.1 cents per KWH and no minimum usage charge. I asked about a "base charge" (I have one on my current plan), then he mentions a "usage credit". That was FAIL#2. These providers are playing games! With all the credits, surcharges, etc. it's difficult to figure out what exactly YOU will be paying based on your usage. I opted to switch to a company that offered a reasonable flat rate per kwh + the Oncor delivery rate per kwh + 5.25 Oncor standard, and no minimum usage penalty fee, no base rate, and no "usage credit" B.S.. The combined rate is less than 7.1 cents and there's no telling what the parameters are at StarTex to get the 7.1. These companies are playing games to get themselves listed at a low 1 cent at the 1000 kwh level on powertochoose. I see one company that is 1 cent at the 1000 kwh but 11 cents at 2000 kwh which is what you'd probably be paying in the summer while running the A/C. The dishonesty and deception of the people running these companies is mind boggling! The "Electricity Facts Label" was supposed to simplify comparisons but the companies go out of their way to obfuscate their rates. As always, buyer beware. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Theft

“ This company took $150 for a deposit for services not rendered. I went through the lengthy "enrollment" and gave all required info, only to find when I moved to my new residence I had no electricity. When I called the representative said there was no record of me, ridiculed me for pointing out the charge on my credit card. Called again with the print out of my confirmation email. My son called (I had authorized him to talk about my account) and spoke to the "compliance" dept. He was told "enrollement" wasn't completed due to incorrect address entered by them. New acct. given, called to confirm the next day and was told: no record of me, my address, acct. # etc. Based on other reviews, I'm lucky I don't have a contract with them. Now I just have to get a charge back on my credit card due to services not rendered. I would tell anyone who is thinking about StarTex power company: They are thieves and liars. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

NO HONOR

“ I signed up for electricity with Star Tex Power for the price of 4.7 cents per kwh for every monthly usage over 1000 kwh. If I go over 2000 kwh then its 5.4 cents. EVERY MONTH without exception they have OVER CHARGED me. I have addressed this matter and sought a resoluion EVERY MONTH. Even the mangers can't /won't fix it. Their response to me is that the rate is based off of the usage. Are they deaf ??/ My usage is in line with the price. I AM SICK OF THEIR EXCUSES, and refusal to honor the terms of the agreement. This company is corrupt, under handed, and deceitful. I will NEVER again use them.
DO NOT USE THIS COMPANY !!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

No issues, Good Service

“ All customers should pay attention to their contract. Like others, we forgot when ours ran out and our rate sky rocketed. This was our fault, though, but they fixed it and applied the new rate while also reimbursing the high rate. All you have to do is talk to someone like a person, not your enemy. I cannot give them a bad review. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Not Happy

“ This company is terrible once you go out of your contract, more than doubled my rate unless I signed for a 12 month contract at not such a good rate. I had automatic billing and I still received a late payment notice and notice that my electricity would be turned off followed by another bill a couple of days later telling me not to pay this account, very confusing and caused extra clutter in my life. You would think they would reward you for faithful service after your first contract, but no, they will stick it to their faithful customers. Will not be back again, too many other choices out there. Customer service cordial, but cold and unsympathetic. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Very helpful

“  ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

NEVER EVER USE STARTEX!!!!!!!!!!!!!!!!!!!!!!!!!!

“ By far the worst company ive ever dealt with in my life. I would rather not have electricity then use this TERRIBLE power company!!!! customer service is total trash!!! there service is even worse!!! They will cut your power off for no reason and refuse to turn it back on. AVOID STARTEX LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

slammed on to month to month

“ We had been Star Tex customers for some time. We renewed at a reasonable rate but the company slammed us on to a much higher month to month rate. When we finally caught it, they did nothing to to rectify it. Just another company trying to get and keep people on high month to month rates. PUC should shut these high complaint companies down. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Rate jumped, criminal behavior. Time for class action suit.

“ Plan ran out, rate jumped really high after 12 mo variable rate, no email,no bill, no withdrawal that month even though I have automatic withdrawal, next month the two month bill was $ 1450.00 instead of $700.00 The service representative said if you sign up for a 36 month plan we can bring your last bill down to the 9.6c (plus) rate... not the $1450 of course, but only $ 670.00 of it because that is "last months bill" .And then having to sign up for a rate that is 10-25% over the best rate out there, for 36 mo.
Is anyone watching these people, this is crime. They stole $750 from me. I will fund the lawsuit. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Worst Customer Service

“ We recently moved and have had the worst experience with cancelling this power company. We filled out the online request to cancel service and completed all requested steps, but still got a bill for the electricity for our home for the month following our move-out date. We have called customer service on three occasions and forwarded our email showing that we have cancelled our service yet they still won't fix this bill. I have called three times to fix this issue and have waited over an hour on hold each time. I would never recommend this service to anyone. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Misleading reps.

“ I was contacted by a rep by the name of Grant, to renew my commercial service contract. The best deal he quoted me was for a 4 year term at .04 something cents per kw. I signed a contract online but when I got my bill, it was for .05 something cents per kw. I have tried for over a month to contact this person, only to be put on hold for 10 minutes at a time, at which time I leave a message & they are SUPPOSED to call me back the 'next business day!' I have yet to receive a call back. Once I did get to talk to a live person but was told 'Grant' was on vacation & to call back Monday, which I did, only to be put on hold AGAIN! This company started out being a great company to do business with, back in 2011, but now, I would not recommend them to anyone!!! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Nightmare of Cancelling the service and Poor Customer Service

“ Have been customer of StarTex Power for four years. Bought a house and emailed them in detail all information (account no., termination date, moving out of apt date). The procedure is to call so they can verify that I truly want to terminate service and they have to check my identity. Due to closing on house and moving hassles, I called after a week. Once all information was taken and verified, the termination date was date of phone call. When I asked why not when I moved out of apartment, the representative was very inconsiderate and rude. I thought this was done, I pay final bill and it will be over. The account is not closed yet; did the representative forgot to close the account or she is retaliating and keeping it open? Is it open pending final payment!? I received final bill, but it doesn't seem final, no contract end date!!! I am fixing to pay it, even if the meter reading is still going on ten days after my phone call, BUT WHEN this will STOP. I will never have StarTex Power again. I already switched to another company in my new home. I hope I don't have to go to small claims court to force them to terminate the account. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Quick and Easy

“ Was able to setup service with Star Tex very easily. No issues signing up, and service getting turned on. Using paperless and automated billing. The lowest rates I was able to find. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Startex review

“ real problems with online access can't sign on. In one instance it could not find my account when I did get on there was nothing there ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Auto Pay Problem

“ I went with Startex because they had a great rate. This was my second to use them. I received my first bill and in Large Bold Red Letters it said "Do not pay, payment will be made electronically." I checked their website which confirmed that I was set up on auto pay. I get the second bill, it shows a past due balance and a late penalty fee. Again, it had the bold red statement saying "do not pay". I called the company for an explanation, after long hold time, it turned out I wasn't set up on auto pay. They said that possibly because I was a previous customer and was previously on auto pay, generated that notation. I said fine, please remove the fee and lets get me set up on auto pay. Gave my credit card info, etc. Was put on hold again. Then the very same customer service rep that I had been speaking with for over 45 minutes came back informed me that I had a past due balance and asked if I would like to go ahead and take care of that now before a disconnect notice was sent out! I was so shocked! I said, "Seriously? This is John, correct? The same guy I've been talking to for the last 45 minutes trying to get a billing error taken care of!". He said yes mam, then repeated that I had a past due balance and that I would soon be receiving a disconnect notice if I didn't take care of it! I told him that I was done with him and asked to speak to a supervisor. After another long hold time, the supervisor came on and defended John's statement saying that he was just trying to help me out! I had to give my credit card info to her to pay my "past due" balance. I'm so thankful that it was only a 3 month contract! I don't have time for this nonsense! ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Have to leave, here is why

“ We have been a customer since 2006 and our contract is up for renewal. I figure to save 20% on a 24 month term compared to StarTex best offer. I've stayed in the past even though the rate was higher than available and I got no rate consideration for customer loyalty when I renewed but figured it better to dance with the devil I knew. I would have stayed this time as well but for one thing... I didn't like the way I was treated when I called to renew. The young lady answering my call was nice but she was in a hard sell position and tried to double talk me into believing that the 10.3 cent per kwh offer was better than a 8.5 cent offer that had the same terms. Desperation is all I can offer to say.

We had no beef with StarTex up until that point. Of course, my wife pays the bills and is always on time with them so there is no real reason for a problem.

StarTex remains in the upper quartile of price point. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

No longer a loyal customer

“ I have used Startex for years, when I renewed this year, my rate increased a bit, but what I was most surprised when my TDU charge increased from $3.30 to $47.70. This is not the same old Texas company that I signed up with. You can hardly understand the customer service reps. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

Have gone way downhill since I signed up 4 years ago.. stay away

“ Have been a loyal on time paying customer for 4 years but not after today. They had great rates when I signed up years ago and the customer service was on point as well. I have noticed the last year or so when I call in I don't get the same friendly customer service and the rates haven't been quite as competitive when I've renewed.

I called today for renewal and they said the only thing they could offer me was a 1,2, or 3, year plan. I won't ever do more than a 1 year plan as I rent not own. I know you can transfer service but I just get worried with doing more than a year contract on anything when I could be moving soon and possibly not be able to transfer the service where I go. I found a 6 month plan they offer online and it was a much lower rate. When I asked about this he said I couldn't do anything less than a 1 year. I asked them if they were saying they'd rater loose a long term customer who's always paid on time rather than give me a 6 month plan and said YES, CANCEL!!! I can not believe a company would choose to loose business. I called in again to ask to speak with a manager and he was rude and said well just cancel then. So that's exactly what I did. Signed up with another company and actually did a 12 month but they were offering 3 cents less per kwh at the 12 month plan and more renewable than Startex. It's too bad, they were a good company at first but I'd advise to stay away now. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

This Company has Gone DOWNHILL

“ I have had about a dozen (12) rental properties with StarTex for 5 years. StarTex USED to have pretty good customer service. But since StarTex got bought by Constellation, the service at StarTex has gone downhill fast. I have elected to vote with my feet, I am renewing ALL of my previous StarTex accounts with another provider (Champion). Things may not work out to be perfect with the new provider, but I am sure that things cannot be as screwed up as things have gotten with StarTex. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :

DO NOT USE THIS COMPANY

“ This company was great when it was StarTex, when Constellation bought them they became horrible. The rates went sky high, they put you on a different plan then what you sign up for, they change your contract dates, they bill you for fees and then can't explain what they are for, they lie to the FAA when you do file a complaint, Customer Service is the worst in the industry. Do your self a favor and do not sign up with this company. There are other companies that want your business and are willing to work for you. ”

Plans, Rates, and Promotions :

Order Experience :

Billing and Account Management :

Customer Service :

Likely to Recommend :