StarTex Power, a Constellation company, is a competitive retail electric supplier serving Texas customers since 2004. More than 140,000 residents, companies and organizations in Texas have chosen StarTex Power as their retail electric supplier.StarTex Power’s parent company, Constellation, is a leading competitive energy company providing power, natural gas, renewable energy, and energy management products and services to more than 2.5 million homes and businesses across the US.
“ Historically happy StarTex Power customer, but received current bill. Last month we went over in usuage: 5297 kWh. Last year we only went above 2000 twice. Bill was very high. Called hoping something could be worked out, I even asked for any suggestions. Only suggestion was watch a tape on how to use electricity, ouch! Looks like I will have to change companies to save money. I wish they could have offered something. ”
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“ We have had excellence service with star yes, no complaints but we just got a letter saying its time to renew. The new plan jumps up 3/kwh.... wondering what to do ”
In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Startex has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - go with whoever offers you the best rate and is reputable.
FEEDBACK FOR DISTRIBUTION
Seldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, HONEST, transparent , responsive AND responsible no hidden nothing, business operations practices.
Startex is the premiere utility company and should be the standard to which all other not only peer but TV, TE, banks, credit cards and all service companies should shoot for.
EXCELLENCE AND AT A GOOD PRICE TOO! LIKE IT SHOULD BE.
I highly recommend them, because their quality service will not only serve you well but your quality of life will be that much better not having to deal with all the lousy service companies out there nowadays.
Sugar Land , TX
“ If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next move before your contract is about to expire. I have used StarTex for a long time. Unfortunately, their rates went up, so I went away and singed a contract with another company. I contacted customer service a couple of times, and all went great. They speak good English and good Spanish and are professionals. ”
Thank you Mr. Ramirez for your kind words as we take Customer Service seriously and as our customers are our #1 Priority.
“ My contract with Star Tex was about to expire, so I spent much time researching various plans and rates offered by providers in our area. I wanted to see if I could secure a better rate with a company that also scored well on customer satisfaction. After an exhausting search, I called Star Tex to clarify information on their website; all my questions were answered thoroughly in a patient and easy-to-understand manner by customer service agent Ashley. Based on past personal experience, as well as current information, I have chosen to renew with Star Tex. ”
StarTex Power appreciates the opportunity to respond to this posting, as our customers are our #1 Priority. We are pleased to know we were able to provide you with the answers you requested and that you allowed StarTex Power to continue as your Retail Electric Provider.
The day after I posted a review on this web site, a StarTex representative contacted me about my review. She lowered the minimum usage fee to $4.99 and the minimum kWh threshold to 500. She renegotiated my contract to my full satisfaction, and now I'm a very happy customer. I wish I had been able to amend my earlier review, but instead, I just posted a new one here.
I'm very grateful to have had this web site to research companies. With it, I was able to negotiate a new contract with my preferred energy provider. Thank you! ”
StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We have reached out to Mrs. Vigmostad to thanked her for our comments.
If you are considering switching over power companies, I HIGHLY recommend Startex Power!!
Switched over 2 years ago to a fantastic rate for 1 year. When my contract came up for renewal they did in fact mail me a letter a month before the contact was up to renew. I never got around to renewing until today, after going month to month for about a year (and even then my bills weren't that much higher than when I was on the contract). When I called today, I talked to a woman here in HOUSTON, who spoke fluent English and she asked what kind of term I was looking for. I told her if I could get the rate listed on the PowertoChoose website that would be great. I was waiting for the standard reply of "that is for new customers only." but SHE SAID "Yes we can do that. That plan is for new and renewing customers." I also asked her to look up what my average useage was per month and she pulled it right up without giving me attitude. LOVE IT!!!!!!
We set up automatic draft payments through the Startex website (not through our bank's pay bills feature) and have had our payments posted every month on the due date with NO ISSUES.
Now I know why they keep winning the BBB Customer Service Awards. ”
Thank you for your remarks Mrs Lainie - StarTex Power appreciates your business.
“ This company has excellent customer service. They have the best rates and are willing to work with you when you need help they are awesome. ”
Thank you for your remarks Mr. Wade. StarTex Power appreciates your continued patronage.
Being a widow and on S.S. I am so grateful to this company. I want everyone to know about StarTex and their low rates and great service. I have saved so much money since changing from the old provider I had used for 50 years. I am here to say, "Don't stay with a company you have been with a long time, keep you from changing to a different provider." I waited way to long to go with StarTex just because I had been with TXU for many years. Check it out. You will be so glad you did!
Thank you for your remarks Mrs. Lindsey - StarTex Power appreciates your business.
“ I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company. ”
Thank you for your remarks Mr. Foster. StarTex Power appreciates your business!
“ I am writing to inform you that you have an EXCELLENT employee by the name of Farena Davis. She went to great lengths to make sure that I was taken care of. It is employees like her that make a company so great. I will definitely be recommending Star Tex Power to anyone I know that may need an electrical provider. It isn't often that I find myself pleased with the customer service that utility companies provide, simply because it seems no one cares. It was very obvious that Ms. Davis cared about my needs and made sure to help me in any way that she could. She followed up with me and even sent me information I needed in a text because I couldn't write it down at the time. I am really impressed by the lengths she went to make sure my needs were met. Her service was outstanding. I wish my other utility companies had employees like her. I work in customer service myself and try my best to treat my customers like I would like to be treated. Farena definitely sets a standard and an example that I will follow in my own job. Needless to say. I hope that she is recognized for the excellence she provides!! ”
“ This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years. ”
Thank you for your feedback Mr. Blaine. StarTex Power appreciates your patronage!
“ I had StarTex for a couple of years and never had an issue. Their rates were fair and the costs were straight forward and easy to understand. I even like how their bills are organized. I also like their online system for reviewing and paying your bill. I had to leave them since I moved to a place where I was not responsible for electricity. I have recently signed up with them again since I purchased a home a couple of months ago. Even though StarTex was not the cheapest option, I did not hesitate in signing up with them. I am happy with them and expect to be a long term customer! ”
Mr. Tuthill, welcome back to the StarTex Power family! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your positive feedback towards StarTex Power. If you need any assistance at all, please contact me directly at firstname.lastname@example.org, as it would be my pleasure to assist you!
“ We have used/tried with StarTex Power at our rental properties on and off in between tenants for the past two years. Had great experiences each time using their month-to-month plan, easy to sign on and off, with excellent customer services. Now that the contract at our own residence is up for renewal, we decided to look around. Not surprisingly, through this website, we saw that StarTex power has a very attractive competitive rate for the 100% renewable energy plan. So we just signed on. The whole application process only took about 2 minutes online. With the past experiences we had with StarTex Power, we know that it is going to be good. We are in! ”
We are thrilled to hear you signed on with us at your residence! If you need any assistance at all, please contact me directly at email@example.com, as it would be my pleasure to assist you!
“ I switched to Startex 6 months ago, after being with another provider for almost 15 years. Should have changed YEARS ago. I did alot of research and decided to go with Startex due to price plans, reviews, ratings etc. I am very glad I did. I wanted to wait to review them until I had been with them several months. Things have gone great. Billing is spot on, NO surprises! Yay! Email reminders to pay bills etc. When I have contacted contact customer service, they are extremely helpful by phone but also they respond to emails VERY fast! Great company and I hope to be with them a long time! Just be sure to lock into a price and remember to renew when it expires. They take credit cards too if you pay your bills that way, I just wish they took American Express. That's my only complaint! Great company ”
Ms. Ericson, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!
I have been a StarTex customer for nearly 4 years, first at my apartment and
now my home. Their rates have always been some of the lowest on the market
with no hidden fees for credit card payments, auto debit, telephone payments,
etc. I have had several businesses I know and friends switch at my urging and
they have all been equally satisfied. My contract is up for renewal in June and I
fully expect to be renewing my contract for another 2 year term! ”
Eric, thank you for your continued patronage and support of StarTex Power. I was able to locate yo ur account and have sent you an email in regards to renewing your contract with StarTex Power. I look forward to assisting you! Jennifer Lewis, Office of the President
I not only found their customer service above average but I have been
extremely satisfied with my electric bill. There are never any big surprises
just great service!
Sara, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President
“ I have been with Startex Power for about 12 months now and never had a problem with them. Called once to update something on my account and the customer service was great and was handled quickly. I would definitely recommend this company. They have good rates and seem to focus on customer service. Looked around at other companies but will be renewing with them. ”
Josh, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President
“ I have been with Startex since 2006.I have been pleasently surprised with their prompt,friendly service.Unlike prior experiences with my local cable and phone company.When you call with a question.They have never let me languish on hold.Or subject you to some horrid robot goonie.Although,I have noticed a little cheaper rate elsewhere.I will stick with Startex.I guess that I am "old school".And In these times of poor service and rude people.That means alot to me. ”
James, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President
“ I moved down to S. Texas almost a year ago. Well closing on my home, the realtor had suggested Ambit as the provider of choice here. It took all of 2 months to realize just how bad Ambit's customer service and pricing was. I called them one afternoon, well sitting on hold for 45 minutes, I started doing research of other providers and found StarTex. I called StarTex directly after hanging up on Ambit (never did get a rep, even after 45 mins). I was talking to a StarTex rep in less then 5 mins. She took my new order and I was on my way in just a few minutes. I just got my renewal notice from StarTex and I'm happy to say I'll be staying with them. Great service and definitely the lowest pricing. Keep up the good work StarTex. Thanks. ”
Robert, thank you for your continued patronage and support of StarTex Power. I was able to locate your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words. Jennifer Lewis, Office of the President