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Best electric company
 This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company 

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Best electric company

 This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company 

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May 2018: StarTex Power has been re-branded to Constellation.


The best review categories for StarTex Power are their customer service, rated at 3.6 out of 5, and the order experience, rated at 3.5 of 5.
  —
good
 good energy rating price 

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good

 good energy rating price 

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  —
Disconnected without notice
 Came home to find my power turned off for $74.00. Ironically it was a March bill and all my other bills processed on auto pay. No notice of disconnect... 

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Disconnected without notice

 Came home to find my power turned off for $74.00. Ironically it was a March bill and all my other bills processed on auto pay. No notice of disconnect. No late payment notice, absolutely nothing. Worst service ever! 

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  —
Electric provider
 Lowest rates ever! 

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Electric provider

 Lowest rates ever! 

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Customer Review Summary

5 Star Reviews
 
20%
4 Star Reviews
 
26%
3 Star Reviews
 
9%
2 Star Reviews
 
16%
1 Star Reviews
 
29%
You might consider:

Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leadin...

Read More


Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


Read Constellation Reviews

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  —
Great Company
 I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets. 

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Great Company

 I switch to Startex from my previous elect supplier and have had no problems! Everything went very smooth. No regrets. 

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Gexa True Saver 12


9.3¢
per kWh @ 1,000 kWh
12
month term
more info

Gexa True Saver 12




  • $100 bill credit for usage over 700 kWh per month
  • A good plan for medium sized homes
  • New Customers Only

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  14.10¢
    Rate @ 1,000 kWh :  9.30¢
    Rate @ 500 kWh :  19.90¢




      —
    $350 Security Deposit is a scam on the 3 month fixed plan April 2018

     Star Tex wanted a $350 Security Deposit on the 3 month fixed plan even though I have an above 800 credit score. I called and spoke with Constance. S... 

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    $350 Security Deposit is a scam on the 3 month fixed plan April 2018

     Star Tex wanted a $350 Security Deposit on the 3 month fixed plan even though I have an above 800 credit score. I called and spoke with Constance. She told me that if I signed a 12 month contract, that I would get my $350 security deposit refunded at the end of 12 months if all payments were made on time. I asked her about the 3 month fixed rate plan that I was signing up for, and she told me that they would NOT return my security deposit at the end of the 3 month plan. THEY WOULD KEEP MY $350 SECURITY DEPOSIT EVEN IF I MADE MY PAYMENTS ON TIME.
    BAIT AND SWITCH ALL DAY LONG. 
    StarTex Power responds April 25th, 2018:
    Thank you for your feedback. We apologize for the confusion. All deposits are returned if payments are made. We will coach our Customer Care Team to ensure consistent understanding and communication of the deposit process. If you are still interested in our offers, please give us a call at 1-866-917-8271, and we can discuss your options.


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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of StarTex Power

    Our analysis of StarTex Power

    StarTex Power is a retail electricity provider that was founded in 2004 to sell retail electricity in the state of Texas. At one point StarTex was one of the fastest growing businesses in Texas and a former winner of the JD Power & Associates award for customer satisfaction in the retail electricity market. In 2011, StarTex Power was acquired by Constellation Energy.

    Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

      —
    StarTex Power
     We needed a short-term plan and the 6 month service was perfect. 

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    StarTex Power

     We needed a short-term plan and the 6 month service was perfect. 

    Plans, Rates, and Promotions :

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    12 Month Usage Bill Credit


    8.6¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Base Monthly Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  nonrenewable
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.40¢
    Rate @ 1,000 kWh :  9.60¢
    Rate @ 500 kWh :  13.70¢




    Texas Electricity Ratings

    score for StarTex Power:


    ( 4 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      —
    Best electric company
     This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company 

    More

    Best electric company

     This company is awesome. Great rates amazing customer service reps! Hassle free! I love this company 

    Plans, Rates, and Promotions :

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      —
    Pleased with service
     Very pleased with service provider. 

    More

    Pleased with service

     Very pleased with service provider. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      —
    no not keep deal/promos
     found cheaper plan, they would not offer same plan after contact up,so on last bill i did not get my usage credit, then they want to why i am leaving ... 

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    no not keep deal/promos

     found cheaper plan, they would not offer same plan after contact up,so on last bill i did not get my usage credit, then they want to why i am leaving to another provider!!! i pay my bill on time and this is the way they treat you!!! 

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      —
    Star Tex Power - The Best Electricity Provider
     Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The ... 

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    Star Tex Power - The Best Electricity Provider

     Startex power has been the best electricity provider I ever had so far. The order experience was so quick and fuss free thus, I was stress free. The plan I chose was so energy/cost efficient that I have no complaints with the billing. For the first time, I feel that I am being billed accurately and honestly. I am more than satisfied with Star Tex Power. Two thumbs up! Excellent! 

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      —
    Excellent
     Startex energy is one of the best company 

    More

    Excellent

     Startex energy is one of the best company 

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    Find Electricity Plans in Texas:


      —
    So-so
     I am not impressed yet. 

    More

    So-so

     I am not impressed yet. 

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    Champ Saver-24


    11.3¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Champ Saver-24




  • 24 Month Fixed Rate
  • Simple, straightforward pricing
  • Our Top Rated Provider

  • More Plans for Champion Energy Services

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $250
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.76¢
    Rate @ 1,000 kWh :  11.04¢
    Rate @ 500 kWh :  11.58¢




      —
    Still billing me at my old address after I moved

     After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow ... 

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    Still billing me at my old address after I moved

     After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are 

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      —
    unable to change plan
     Historically happy StarTex Power customer, but received current bill. Last month we went over in usuage: 5297 kWh. Last year we only went above 20... 

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    unable to change plan

     Historically happy StarTex Power customer, but received current bill. Last month we went over in usuage: 5297 kWh. Last year we only went above 2000 twice. Bill was very high. Called hoping something could be worked out, I even asked for any suggestions. Only suggestion was watch a tape on how to use electricity, ouch! Looks like I will have to change companies to save money. I wish they could have offered something. 

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      —
    Third party administrator claiming to be Oncor
     I've had several people with StarTex come to my door. Last month a young man came and stated he was with Oncor and after talking to him a bit he turn... 

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    Third party administrator claiming to be Oncor

     I've had several people with StarTex come to my door. Last month a young man came and stated he was with Oncor and after talking to him a bit he turns his clipboard over and it states StarTex. When I called him on it he denied everything and I had to tell him twice to leave. Today I had another gentleman show up and I told him I had already spoken to someone and he pushed the matter and when I told him about the incident last month he was not surprised. 

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      —
    StarTex Power Idiocy
     I am not at this time a customer of StarTex Power but someone else's account has my phone number attached to it. StarTex will not remove my number be... 

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    StarTex Power Idiocy

     I am not at this time a customer of StarTex Power but someone else's account has my phone number attached to it. StarTex will not remove my number because I am not the electricity account owner. That's just stupid and possibly a violation of the Fair Debt Collection Act. I've given up trying to get them to fix it. Their attitude is it's my problem and not theirs. 

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    Eagle 36


    11.0¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Eagle 36




  • Great rates regardless of your monthly electricity usage!
  • Simple, straightforward pricing
  • Price Protection for 3 years

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.30¢
    Rate @ 1,000 kWh :  10.60¢
    Rate @ 500 kWh :  11.10¢




      —
    Order Expeerience

     I use an energy consultant and asked for a specific plan. The first operator terminated my call since there was more than one person on the line afte... 

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    Order Expeerience

     I use an energy consultant and asked for a specific plan. The first operator terminated my call since there was more than one person on the line after I would not agree to the upsell. The second operator continued the upsell efforts and the sign up was very unpleasant. 

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      —
    Late Payment for Nov. 2017
     Hello, I am the current customer but very disappointed with how your company handle the paymentS, especially for Nov. 2017. I received a Disconnect No... 

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    Late Payment for Nov. 2017

     Hello,
    I am the current customer but very disappointed with how your company handle the paymentS, especially for Nov. 2017. I received a Disconnect Notice due to late payment for Nov.2017. Well, my bank account indicated that payment of $70.09 was withdrawn by Startex Power on 12Dec2017. I called Starxtex Customer service to explain today 12/22 and was told that still the amount has not been received. Startex requested me to send in the proof of payment and I did. I am very upset and definitely dont want to waist my time to help resolve your internal issues. Please do something to improve your service next time.

    Tony Phan
    Account no: 892512404
    Service address: 14223 Prospect Point Dr.
    Cypress, TX 77429 

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      —
    Service Review
     I have been very happy with StarTex Power and will continue to use as long as rates are similar to others. 

    More

    Service Review

     I have been very happy with StarTex Power and will continue to use as long as rates are similar to others. 

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      —
    Billing System needs fixing
     Their system said I was signed up for Auto Pay but I received a past due notice. I then was told to set it again since their system had some old info... 

    More

    Billing System needs fixing

     Their system said I was signed up for Auto Pay but I received a past due notice. I then was told to set it again since their system had some old information on my account from a previous time with them. I reset it again and the same thing happened again the next month. I decided to do it over the phone with an associate. 

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    Eagle 24


    11.2¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Eagle 24




  • Enjoy price security for 2 full years!
  • No minimum usage charges
  • Enjoy FREE weekly usage reports and earn money through demand response opportunities with TriEagle PrimeTime!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.50¢
    Rate @ 1,000 kWh :  10.80¢
    Rate @ 500 kWh :  11.30¢




      —
    Almost as crappy as cirro

     But still bad enough to move companies, oursourced work- its hard to understand the people talking and them you and thats if the comm is working... po... 

    More

    Almost as crappy as cirro

     But still bad enough to move companies, oursourced work- its hard to understand the people talking and them you and thats if the comm is working... poor setup, quick to cancel and bill you, but not as bad a cirro at least. 

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      —
    Can't handle the aggravation
     Good price, good service. BUT - can't seem to make the website work consistently. Every couple of months, it suddenly doesn't recognize me as a regist... 

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    Can't handle the aggravation

     Good price, good service. BUT - can't seem to make the website work consistently. Every couple of months, it suddenly doesn't recognize me as a registered account holder. Wait on hold, cust svc can't figure out why. Gotta do registration procedure all over again. Works a couple of times, then ditto. NOW had to go out of town over holiday, can't log in, getting recorded msgs bill is due, no one in office because of holiday.

    Can't handle the aggravation for the few dollars saves us. 

    Plans, Rates, and Promotions :

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      —
    Deposit Refund
     After 1 month from final meter read, I had not received my deposit refund. I called, and was informed that is because I had not requested the deposit... 

    More

    Deposit Refund

     After 1 month from final meter read, I had not received my deposit refund. I called, and was informed that is because I had not requested the deposit to be refunded. After my request, the refunded deposit was received 2 months after the final meter reading date. Unacceptable. 

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      —
    Two bills in one month
     Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore an... 

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    Two bills in one month

     Paid my August bill and then 10 days later got another August bill. I called Texas direct and was told that I didn't have account with them anymore and they wonder if I had even electricity anymore. CRAZY!! I been with Startex for more than two and a half years. Even got a new one year plan now. Had to call 3 times to get straightened up with a specialist . Was told my service was stopped by computer mistakes and it would take more than 2 weeks to correct. CRAZY!! Still waiting on my September bill. Hope I don't get some crazy amount. I've always paid my bills before they are due when they arrived in the mail. 

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    Find Electricity Plans in Texas:


      —
    Crappy Information from Customer Service
     I was charged almost an additional 11 days of service, without my knowledge, for power I never used. In fact it was power the next tenant was using on... 

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    Crappy Information from Customer Service

     I was charged almost an additional 11 days of service, without my knowledge, for power I never used. In fact it was power the next tenant was using on a higher premium rate! The information I received from the company when setting up my power was false, leading to overcharging and a complete lack of carrying from the customer service personnel. The customer service representative argued that I had never even called in, essentially calling me a liar. I am extremely displeased with the service I received from StarTex. 

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    Gexa Saver Supreme 24


    10.2¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Gexa Saver Supreme 24




  • 24 months at Gexa's best rate
  • Rate Includes $75 in bill credits
  • Dont worry about your price for 2 years
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  24 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $295
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  13.70¢
    Rate @ 1,000 kWh :  10.20¢
    Rate @ 500 kWh :  18.20¢




      —
    Fine if you don't leave

     Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but ... 

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    Fine if you don't leave

     Would not use again. Price to leave is $78 even when your contact is over. Got a great electricity rate so I chose this company over bigger names but when it was time to renew the offer they made was no longer competitive so I switched.

    Turns out an "Oncor Electric Company Surcharges Approved" showed up on my last invoice, even though I was out of contract. The price to switch electric companies varies and in my opinion, anything over $20 is way too much, especially for something automated. Exact actual price to end service is not disclosed in terms of service, only a mention that a fee may be changed.

    Also had some billing problems - signed up for auto-pay but didn't charge my card for some reason one month (even though they had the 4 months prior) then called to say my bill was overdue, and I had to go online and pay again. Later appologized via automated email. 

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      —
    Renew what to do
     We have had excellence service with star yes, no complaints but we just got a letter saying its time to renew. The new plan jumps up 3/kwh.... wonde... 

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    Renew what to do

     We have had excellence service with star yes, no complaints but we just got a letter saying its time to renew. The new plan jumps up 3/kwh.... wondering what to do 

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      —
    Little to Recommend
     StarTex was once independent and they were great. Then they were bought by Constellation Energy and it's been a nightmare ever since. They screwed u... 

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    Little to Recommend

     StarTex was once independent and they were great. Then they were bought by Constellation Energy and it's been a nightmare ever since. They screwed up almost everyone's bills at one point and were impossible to reach during the fiasco. Further, they sent out delinquent notices due to their screw up. I asked for and received a letter stating so, just to cover my rear. Their plans are difficult to understand, which is saying something given how hard all of them are. Additionally, when my contract was up, I called them to see what they had available. I asked for the best price based on my service. They quoted me a plan based on at least 2000 kWh per month. Well, my average is only 1037 and I only hit 2000 or more four times in the last 28 months. But, wait, there's more. This first plan included (at no extra charge, just a higher rate!) Air Conditioning "insurance." Be very careful of such insurance plans. At best, they're simply prepaid inspections and at a very high price. So, I asked for a cheaper rate and after about 15 more minutes, I finally got to what their cheapest plan is. Why should one have to go through such nonsense to find the best rate?
    So, given lousy customer service, rates that are on the high side, and statements that are a pain to retrieve, who needs StarTex/Constellation Power? 

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      —
    NEW CUSTOMER ONLY SCAM - PUC has been informed!
     I've used multiple provider for power in Texas over the last 5 years since deregulation kicked in. I've always gone to powertochoose to get the best ... 

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    NEW CUSTOMER ONLY SCAM - PUC has been informed!

     I've used multiple provider for power in Texas over the last 5 years since deregulation kicked in. I've always gone to powertochoose to get the best deal when my previous contract expires. I did this recently and have learned that StarTex is now considering anyone who has used their service within the last 36 months to not be eligible for their best NEW CUSTOMER plans. In the past, the process was that if u were not an existing customer you were considered a NEW CUSTOMER.

    Now StarTex has changed the rules to scam us. StarTex will publish a loss leader on powertochoose, but say you are not allowed to have that. They'll gladly sell you a plan that is more expensive so it's not that they think you are a risk. They just want to bait and switch users.

    I've contacted my local congressman and he has had the PUC file a complaint about this bait and switch practice. Hopefully, this will be resolved to help the little guy. 

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    Clear Flex Plan


    12.5¢
    per kWh @ 1,000 kWh
    month to month
    more info

    Clear Flex Plan




    Flexibility and freedom from long-term contracts. New Customers Only. No cancellation Fee. PUCT # 10007

    More Plans for Reliant

    Plan Info
    Term Length :  None
    Plan Type :  Month-to-Month
    Early Termination Fee :  $0
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.20¢
    Rate @ 1,000 kWh :  12.50¢
    Rate @ 500 kWh :  15.10¢




      —
    Beware of Deceptive Practice

     Three complaints/observations: 1) Despite having signed up for autopay, I received a disconnection notice and a late charge. Had to contact their bi... 

    More

    Beware of Deceptive Practice

     Three complaints/observations: 1) Despite having signed up for autopay, I received a disconnection notice and a late charge. Had to contact their billing office to resolve. 2) All communications from StarTex had been via email - except the contract expiration/renewal notice - which StarTex claim they sent me more than 30 days before my contract expired. I never received it, and StarTex refuses - or can't - prove that they mailed it. Why didn't they send me the expiration notice by email? In my opinion it's StarTex' standard practice to entrap customers into paying more. After the contract expired, StarTex more than doubled my rate, so I promptly cancelled. Conversations with customer service or Rosa in the compliance department went nowhere, only in circles. 3) The promotion rate was attractive, but the renewal offer not competitive. To me, StarTex is good only for one contract term, if even that. 

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      —
    DO NOT sign with StarTex
     I have never been so mistreated by a company in my life. They ran my payment through 7-10 days before it was authorized. They did reverse it however ... 

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    DO NOT sign with StarTex

     I have never been so mistreated by a company in my life. They ran my payment through 7-10 days before it was authorized. They did reverse it however it took several days to correct on my end. During that time i acquired $280 in over drafts fees. They were credited to my account. They did the same thing a month later only they didn't correct it and only gave me 50% reimbursement of the fees. I had letters from my bank, bank statements and even allowed them to contact my local branch to get it resolved once and for all.

    I want to say that StarTex WAS a wonderful company and we never had a single issue. Until CONSTELLATION bought them. 

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      —
    A bit misleading.
     A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he me... 

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    A bit misleading.

     A StarTex representative came knocking on my door with a story about a rate adjustment from Oncor to which I was entitled - I think that is what he meant. He spoke quickly and what he did say was not clear. As I asked him who and what StarTex was he replied "I'm not selling you anything." Clearly untrue. At that point I closed the door. 

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      —
    Left in the dark
     I was moving into a new home, scheduled my power to start, and a week into my new home, power off. Friday, 4:58PM. I call immediately, they tell me ... 

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    Left in the dark

     I was moving into a new home, scheduled my power to start, and a week into my new home, power off. Friday, 4:58PM. I call immediately, they tell me they have no record of my account or name, and there is nothing they can do until tomorrow, I'm given fake numbers to call back, fake operator names, and no power for 4 days.

    The kicker is, the only reason my power came on, is because I gave up on Startex and switched to stream, who had my power on in less than 5 minutes after account creation. 

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    Green Eagle 36


    11.3¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Green Eagle 36




  • 100% renewable
  • Includes FREE Energy Savings Kit!
  • Super low gree rate
  • Great for small, medium, and large homes!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.60¢
    Rate @ 1,000 kWh :  10.90¢
    Rate @ 500 kWh :  11.40¢




      —
    Reasonable rates, they keep the power on

     Have been a customer 7yrs. They gave us a great rate to start with and then it went up a little bit, but nothing shocking. Even during exceptionally h... 

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    Reasonable rates, they keep the power on

     Have been a customer 7yrs. They gave us a great rate to start with and then it went up a little bit, but nothing shocking. Even during exceptionally hot Texas summers the bill never "broke the bank." Only gripe is going round and round on the phone with customer service with their long winded questions when trying to pay my bill. Just let me give you money already, bye. They did transfer power quickly when we moved. Our experience with Star Tex has been very fair. Would recommend. 

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    Find Great Deals on Electricity

    Cheap Electricity Plans
      —
    Electric was fine customer service is useless
     I tried to pay a bill and it kept declining payment because the zip code on the account was wrong. I contacted them three times with no correction. ... 

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    Electric was fine customer service is useless

     I tried to pay a bill and it kept declining payment because the zip code on the account was wrong. I contacted them three times with no correction. I used the chat system and it took 10 ten minutes just to get through account verification. TEN FULL MINUTES to ask me my name, my social, the address and my email to change the damn zip code and pay a bill. 

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      —
    Don't do autopay!
     I made the mistake of putting the bill on autopay. The month before my credit card expired, I received my new credit card and changed it online for th... 

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    Don't do autopay!

     I made the mistake of putting the bill on autopay. The month before my credit card expired, I received my new credit card and changed it online for the autopay. I kept getting all these notices stating that my credit card on autopay was expiring. I knew I'd changed it, so I go look. Yep, right expiration. Still get notices. Now I'm thinking, notices are wack! Some sort of error? Still, I'm worried, cause I don't want to be late so I keep an eye on it. I log in the day it's due and look. Doesn't show a payment, but I figure, it will the next day cause it probably process at night. The following day, still shows no payment. Again double check autopay credit card on file. Shows the correct information. Send an email to company asking about what the issue is. Three days later get an email stating the old credit card date on file, but if I've changed it, not to worry. So I don't. Keep getting emails and text messages. Even though I see the correct date, I change it again. Three days after I've changed it the second time, I get a notice they are going to disconnect. I contact them and they say they see I just changed the date three days earlier and therefore, it was out of date when it processed. They want me to pay right then and there. No thanks. I don't trust these people. When I finally get a second supervisor I'm told that the credit card information has to be changed on both the auto pay area and the regular payment area?????? Sure. Right. If that were the case, then why does it have a notice, to change credit card date for auto pay, as a link that takes me to the one place to change it. Also, why would I need to have it in two places. Sounds like excuses for a poorly designed system and scapegoating customers for their issues. 

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      —
    Over charge you and refuse to cancel your service
     Straight up scam. Bill was double what they quoted me and they continue to bill me after my contact expired and charge rediclulous "cancellation ... 

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    Over charge you and refuse to cancel your service

     Straight up scam. Bill was double what they quoted me and they continue to bill me after my contact expired and charge rediclulous "cancellation fees" to users that try and leave after their contact finished. 

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      —
    Pretty much like every other company we've used...
     In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Startex has been absolutely fine for... 

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    Pretty much like every other company we've used...

     In my experience, 99% of these companies are the same. All have their share of negative/positive/neutral reviews. Startex has been absolutely fine for us. No complaints. No billing surprises. No surprises in general. My opinion - go with whoever offers you the best rate and is reputable.  

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    SMART Energy 36


    11.4¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    SMART Energy 36




  • Free Ecobee3 thermostat
  • Monthly Usage ScoreCard
  • 3 Year Price Protection
  • Great plan for any size home

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.70¢
    Rate @ 1,000 kWh :  11.00¢
    Rate @ 500 kWh :  11.50¢




      —
    Great Rates, HORRIBLE service

     Tried to get on their plan, as I have been using electric carriers in my name for 30 years with various companies and PERFECT credit. Never needed a d... 

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    Great Rates, HORRIBLE service

     Tried to get on their plan, as I have been using electric carriers in my name for 30 years with various companies and PERFECT credit. Never needed a deposit. Startex is trying to get me to deposit $350 (even pushing it on me). I put a security on my credit report to be notified if anyone looks at it. This requires them to get the name of a person at the credit bureau who calls me to get my permission, then I call the creditor to proceed with a credit check, or the credit bureau can call them; either way. This is what all companies have been doing. StarTex CS has no idea what to do, clearly stated that in our conversation, while I explained and said get your supervisor. He announced that his super was on the phone listening. Then the CS wants me to call the credit bureau because he doesn't know what to do but use another phone to call Credit Bureau, then tell them it's ok. I say, that's not how it works for me since I don't have another phone and no clue who to call back on a random call center. The dude says, "I am the best source for knowledge here". At which point I proceeded to say with authority, "You ARE NOT the best source of knowledge or you would KNOW what to do here and clearly you don't". I hung up when he kept insisting he was the best source. Delusional. And his super never stepped up to stop him. I guess he agrees and supports his stupid CS. 

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      —
    Irritated by renewal by phone just to be "sold" things
     When I bought my home in 2006, I was one of their first customers ever. I've stayed with them since then and always automatically renewed via online. ... 

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    Irritated by renewal by phone just to be "sold" things

     When I bought my home in 2006, I was one of their first customers ever. I've stayed with them since then and always automatically renewed via online. I have automated pay and so never have I had to call anyone to renew my service each year (or 24 months). Suddenly out of nowhere I am told that I have to call to get the lowest rate. I called, which was irritating on its own since this has never happened in 10 years. I was given a lower rate, which was good and felt like the company was just trying to find out who were their most loyal customers. Then the renewal call turned into a sales push to get me to change my A/C guy! WHAT? I finally had to tell the rep to just stop it. I was not changing my A/C guy! Then, I had to answer all these approval questions. So they tried to sell me before they registered me. Not good. Then I had to be told about a referral code and all these benefits to getting people to switch to them. THEN, the rep wanted me have the referrals call him directly. At that time, my dog began barking because an AT&T guy came to my door so I was able to get off the phone. Entire time 15 minutes! I don't appreciate all that. I felt I was being baited, pressured, switched and victim of a sales call. 

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      —
    Happy Customer
     Startex power was great. I used them last few years and ended 12/2015. I rated them 4 lamps because I was billed an early termination fee that was sup... 

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    Happy Customer

     Startex power was great. I used them last few years and ended 12/2015. I rated them 4 lamps because I was billed an early termination fee that was supposed to be waived since I moved. I spoke to 3 different Customer service reps about it and I was told all was good every time until the next rep would call to get a $49.50 payment. I just received a call from a collections agency, claiming I owed the $49.50 again and told her the story. She told me to email her the Info. I called Startex Power, spoke to another kind service rep,( they have all been kind and helpful), told him what was going on, like so many times before and he said he sees all the notes but that the cancel refill had not ever been filed. He was doing it now and they actually owe me 50 cents since I over paid my last bill. So they were a good company I used for years until I moved in with my fianc. I would still use them but he has a contract With another provider. 

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      —
    Billing
     I been with Star Tex for 4 years.Never had any problems until now. I was told that I would not pay for service charge and then they decided they wante... 

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    Billing

     I been with Star Tex for 4 years.Never had any problems until now. I was told that I would not pay for service charge and then they decided they wanted to disconnect me. They had on recoed from anthor company that the service charge was droped cause I didn't have anybody come.Now they want me to pay for something that was droped. I would not recmind thid company at all.Customer service is so bad. 

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    Gexa Saver Supreme


    10.3¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Gexa Saver Supreme




  • Rate Includes $75 in bill credits for 1-2k of usage!
  • Best for medium size homes
  • No fees to switch to Gexa
  • NEW ENROLLMENTS ONLY!

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    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  13.80¢
    Rate @ 1,000 kWh :  10.30¢
    Rate @ 500 kWh :  18.30¢




      —
    Let the games begin or continue ...

     I signed-on and tried to see my renewal offer and after entering the renewal code the StarTex website pops up a message saying it doesn't appear I'm w... 

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    Let the games begin or continue ...

     I signed-on and tried to see my renewal offer and after entering the renewal code the StarTex website pops up a message saying it doesn't appear I'm within a renewal period. That was FAIL#1. My service ends in 12 days which is within the 14 day window. So I called. Based on past calls to customer service I was prepared to be quickly annoyed. I asked for a 12 month quote. 7.1 cents per KWH and no minimum usage charge. I asked about a "base charge" (I have one on my current plan), then he mentions a "usage credit". That was FAIL#2. These providers are playing games! With all the credits, surcharges, etc. it's difficult to figure out what exactly YOU will be paying based on your usage. I opted to switch to a company that offered a reasonable flat rate per kwh + the Oncor delivery rate per kwh + 5.25 Oncor standard, and no minimum usage penalty fee, no base rate, and no "usage credit" B.S.. The combined rate is less than 7.1 cents and there's no telling what the parameters are at StarTex to get the 7.1. These companies are playing games to get themselves listed at a low 1 cent at the 1000 kwh level on powertochoose. I see one company that is 1 cent at the 1000 kwh but 11 cents at 2000 kwh which is what you'd probably be paying in the summer while running the A/C. The dishonesty and deception of the people running these companies is mind boggling! The "Electricity Facts Label" was supposed to simplify comparisons but the companies go out of their way to obfuscate their rates. As always, buyer beware. 

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      —
    Theft
     This company took $150 for a deposit for services not rendered. I went through the lengthy "enrollment" and gave all required info, only to... 

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    Theft

     This company took $150 for a deposit for services not rendered. I went through the lengthy "enrollment" and gave all required info, only to find when I moved to my new residence I had no electricity. When I called the representative said there was no record of me, ridiculed me for pointing out the charge on my credit card. Called again with the print out of my confirmation email. My son called (I had authorized him to talk about my account) and spoke to the "compliance" dept. He was told "enrollement" wasn't completed due to incorrect address entered by them. New acct. given, called to confirm the next day and was told: no record of me, my address, acct. # etc. Based on other reviews, I'm lucky I don't have a contract with them. Now I just have to get a charge back on my credit card due to services not rendered. I would tell anyone who is thinking about StarTex power company: They are thieves and liars. 

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      —
    NO HONOR
     I signed up for electricity with Star Tex Power for the price of 4.7 cents per kwh for every monthly usage over 1000 kwh. If I go over 2000 kwh then i... 

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    NO HONOR

     I signed up for electricity with Star Tex Power for the price of 4.7 cents per kwh for every monthly usage over 1000 kwh. If I go over 2000 kwh then its 5.4 cents. EVERY MONTH without exception they have OVER CHARGED me. I have addressed this matter and sought a resoluion EVERY MONTH. Even the mangers can't /won't fix it. Their response to me is that the rate is based off of the usage. Are they deaf ??/ My usage is in line with the price. I AM SICK OF THEIR EXCUSES, and refusal to honor the terms of the agreement. This company is corrupt, under handed, and deceitful. I will NEVER again use them.
    DO NOT USE THIS COMPANY !!! 

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      —
    No issues, Good Service
     All customers should pay attention to their contract. Like others, we forgot when ours ran out and our rate sky rocketed. This was our fault, though, ... 

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    No issues, Good Service

     All customers should pay attention to their contract. Like others, we forgot when ours ran out and our rate sky rocketed. This was our fault, though, but they fixed it and applied the new rate while also reimbursing the high rate. All you have to do is talk to someone like a person, not your enemy. I cannot give them a bad review. 

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    #Super12


    N/A
    per kWh @ 1,000 kWh
    12
    month term
    more info

    #Super12




  • $80 bill credit when usage exceeds 999 kWh per month
  • Good choice for people who consistently use 1100-1300 kWh per month

  • More Plans for Power Express

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.10¢
    Rate @ 1,000 kWh :  8.30¢
    Rate @ 500 kWh :  16.90¢




      —
    Not Happy

     This company is terrible once you go out of your contract, more than doubled my rate unless I signed for a 12 month contract at not such a good rate. ... 

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    Not Happy

     This company is terrible once you go out of your contract, more than doubled my rate unless I signed for a 12 month contract at not such a good rate. I had automatic billing and I still received a late payment notice and notice that my electricity would be turned off followed by another bill a couple of days later telling me not to pay this account, very confusing and caused extra clutter in my life. You would think they would reward you for faithful service after your first contract, but no, they will stick it to their faithful customers. Will not be back again, too many other choices out there. Customer service cordial, but cold and unsympathetic. 

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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      —
    Very helpful
      

    More

    Very helpful

      

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      —
    NEVER EVER USE STARTEX!!!!!!!!!!!!!!!!!!!!!!!!!!
     By far the worst company ive ever dealt with in my life. I would rather not have electricity then use this TERRIBLE power company!!!! customer service... 

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    NEVER EVER USE STARTEX!!!!!!!!!!!!!!!!!!!!!!!!!!

     By far the worst company ive ever dealt with in my life. I would rather not have electricity then use this TERRIBLE power company!!!! customer service is total trash!!! there service is even worse!!! They will cut your power off for no reason and refuse to turn it back on. AVOID STARTEX LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

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      —
    slammed on to month to month
     We had been Star Tex customers for some time. We renewed at a reasonable rate but the company slammed us on to a much higher month to month rate. When... 

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    slammed on to month to month

     We had been Star Tex customers for some time. We renewed at a reasonable rate but the company slammed us on to a much higher month to month rate. When we finally caught it, they did nothing to to rectify it. Just another company trying to get and keep people on high month to month rates. PUC should shut these high complaint companies down. 

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      —
    Rate jumped, criminal behavior. Time for class action suit.
     Plan ran out, rate jumped really high after 12 mo variable rate, no email,no bill, no withdrawal that month even though I have automatic withdrawal, n... 

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    Rate jumped, criminal behavior. Time for class action suit.

     Plan ran out, rate jumped really high after 12 mo variable rate, no email,no bill, no withdrawal that month even though I have automatic withdrawal, next month the two month bill was $ 1450.00 instead of $700.00 The service representative said if you sign up for a 36 month plan we can bring your last bill down to the 9.6c (plus) rate... not the $1450 of course, but only $ 670.00 of it because that is "last months bill" .And then having to sign up for a rate that is 10-25% over the best rate out there, for 36 mo.
    Is anyone watching these people, this is crime. They stole $750 from me. I will fund the lawsuit. 

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    36-month Partner Saver


    10.8¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    36-month Partner Saver


    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $300
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.50¢
    Rate @ 1,000 kWh :  10.70¢
    Rate @ 500 kWh :  13.30¢




      —
    Worst Customer Service

     We recently moved and have had the worst experience with cancelling this power company. We filled out the online request to cancel service and comple... 

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    Worst Customer Service

     We recently moved and have had the worst experience with cancelling this power company. We filled out the online request to cancel service and completed all requested steps, but still got a bill for the electricity for our home for the month following our move-out date. We have called customer service on three occasions and forwarded our email showing that we have cancelled our service yet they still won't fix this bill. I have called three times to fix this issue and have waited over an hour on hold each time. I would never recommend this service to anyone. 

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      —
    Misleading reps.
     I was contacted by a rep by the name of Grant, to renew my commercial service contract. The best deal he quoted me was for a 4 year term at .04 somet... 

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    Misleading reps.

     I was contacted by a rep by the name of Grant, to renew my commercial service contract. The best deal he quoted me was for a 4 year term at .04 something cents per kw. I signed a contract online but when I got my bill, it was for .05 something cents per kw. I have tried for over a month to contact this person, only to be put on hold for 10 minutes at a time, at which time I leave a message & they are SUPPOSED to call me back the 'next business day!' I have yet to receive a call back. Once I did get to talk to a live person but was told 'Grant' was on vacation & to call back Monday, which I did, only to be put on hold AGAIN! This company started out being a great company to do business with, back in 2011, but now, I would not recommend them to anyone!!! 

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      —
    Nightmare of Cancelling the service and Poor Customer Service
     Have been customer of StarTex Power for four years. Bought a house and emailed them in detail all information (account no., termination date, moving o... 

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    Nightmare of Cancelling the service and Poor Customer Service

     Have been customer of StarTex Power for four years. Bought a house and emailed them in detail all information (account no., termination date, moving out of apt date). The procedure is to call so they can verify that I truly want to terminate service and they have to check my identity. Due to closing on house and moving hassles, I called after a week. Once all information was taken and verified, the termination date was date of phone call. When I asked why not when I moved out of apartment, the representative was very inconsiderate and rude. I thought this was done, I pay final bill and it will be over. The account is not closed yet; did the representative forgot to close the account or she is retaliating and keeping it open? Is it open pending final payment!? I received final bill, but it doesn't seem final, no contract end date!!! I am fixing to pay it, even if the meter reading is still going on ten days after my phone call, BUT WHEN this will STOP. I will never have StarTex Power again. I already switched to another company in my new home. I hope I don't have to go to small claims court to force them to terminate the account. 

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      —
    Quick and Easy
     Was able to setup service with Star Tex very easily. No issues signing up, and service getting turned on. Using paperless and automated billing. The l... 

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    Quick and Easy

     Was able to setup service with Star Tex very easily. No issues signing up, and service getting turned on. Using paperless and automated billing. The lowest rates I was able to find. 

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    36 mo Nest Rate


    10.8¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    36 mo Nest Rate


    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $300
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.50¢
    Rate @ 1,000 kWh :  10.70¢
    Rate @ 500 kWh :  13.30¢




      —
    Startex review

     real problems with online access can't sign on. In one instance it could not find my account when I did get on there was nothing there 

    More

    Startex review

     real problems with online access can't sign on. In one instance it could not find my account when I did get on there was nothing there 

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      —
    Auto Pay Problem
     I went with Startex because they had a great rate. This was my second to use them. I received my first bill and in Large Bold Red Letters it said &q... 

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    Auto Pay Problem

     I went with Startex because they had a great rate. This was my second to use them. I received my first bill and in Large Bold Red Letters it said "Do not pay, payment will be made electronically." I checked their website which confirmed that I was set up on auto pay. I get the second bill, it shows a past due balance and a late penalty fee. Again, it had the bold red statement saying "do not pay". I called the company for an explanation, after long hold time, it turned out I wasn't set up on auto pay. They said that possibly because I was a previous customer and was previously on auto pay, generated that notation. I said fine, please remove the fee and lets get me set up on auto pay. Gave my credit card info, etc. Was put on hold again. Then the very same customer service rep that I had been speaking with for over 45 minutes came back informed me that I had a past due balance and asked if I would like to go ahead and take care of that now before a disconnect notice was sent out! I was so shocked! I said, "Seriously? This is John, correct? The same guy I've been talking to for the last 45 minutes trying to get a billing error taken care of!". He said yes mam, then repeated that I had a past due balance and that I would soon be receiving a disconnect notice if I didn't take care of it! I told him that I was done with him and asked to speak to a supervisor. After another long hold time, the supervisor came on and defended John's statement saying that he was just trying to help me out! I had to give my credit card info to her to pay my "past due" balance. I'm so thankful that it was only a 3 month contract! I don't have time for this nonsense! 

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      —
    Have to leave, here is why
     We have been a customer since 2006 and our contract is up for renewal. I figure to save 20% on a 24 month term compared to StarTex best offer. I've ... 

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    Have to leave, here is why

     We have been a customer since 2006 and our contract is up for renewal. I figure to save 20% on a 24 month term compared to StarTex best offer. I've stayed in the past even though the rate was higher than available and I got no rate consideration for customer loyalty when I renewed but figured it better to dance with the devil I knew. I would have stayed this time as well but for one thing... I didn't like the way I was treated when I called to renew. The young lady answering my call was nice but she was in a hard sell position and tried to double talk me into believing that the 10.3 cent per kwh offer was better than a 8.5 cent offer that had the same terms. Desperation is all I can offer to say.

    We had no beef with StarTex up until that point. Of course, my wife pays the bills and is always on time with them so there is no real reason for a problem.

    StarTex remains in the upper quartile of price point. 

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      —
    No longer a loyal customer
     I have used Startex for years, when I renewed this year, my rate increased a bit, but what I was most surprised when my TDU charge increased from $3.3... 

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    No longer a loyal customer

     I have used Startex for years, when I renewed this year, my rate increased a bit, but what I was most surprised when my TDU charge increased from $3.30 to $47.70. This is not the same old Texas company that I signed up with. You can hardly understand the customer service reps. 

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    12Mo Usage Bill Credit +A/C Protection for 2 Units


    10.3¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12Mo Usage Bill Credit +A/C Protection for 2 Units


    Plan Info
    Term Length :  12 months
    Plan Type :  nonrenewable
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.70¢
    Rate @ 1,000 kWh :  10.90¢
    Rate @ 500 kWh :  15.00¢




      —
    Have gone way downhill since I signed up 4 years ago.. stay away

     Have been a loyal on time paying customer for 4 years but not after today. They had great rates when I signed up years ago and the customer service wa... 

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    Have gone way downhill since I signed up 4 years ago.. stay away

     Have been a loyal on time paying customer for 4 years but not after today. They had great rates when I signed up years ago and the customer service was on point as well. I have noticed the last year or so when I call in I don't get the same friendly customer service and the rates haven't been quite as competitive when I've renewed.

    I called today for renewal and they said the only thing they could offer me was a 1,2, or 3, year plan. I won't ever do more than a 1 year plan as I rent not own. I know you can transfer service but I just get worried with doing more than a year contract on anything when I could be moving soon and possibly not be able to transfer the service where I go. I found a 6 month plan they offer online and it was a much lower rate. When I asked about this he said I couldn't do anything less than a 1 year. I asked them if they were saying they'd rater loose a long term customer who's always paid on time rather than give me a 6 month plan and said YES, CANCEL!!! I can not believe a company would choose to loose business. I called in again to ask to speak with a manager and he was rude and said well just cancel then. So that's exactly what I did. Signed up with another company and actually did a 12 month but they were offering 3 cents less per kwh at the 12 month plan and more renewable than Startex. It's too bad, they were a good company at first but I'd advise to stay away now. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      —
    This Company has Gone DOWNHILL
     I have had about a dozen (12) rental properties with StarTex for 5 years. StarTex USED to have pretty good customer service. But since StarTex got b... 

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    This Company has Gone DOWNHILL

     I have had about a dozen (12) rental properties with StarTex for 5 years. StarTex USED to have pretty good customer service. But since StarTex got bought by Constellation, the service at StarTex has gone downhill fast. I have elected to vote with my feet, I am renewing ALL of my previous StarTex accounts with another provider (Champion). Things may not work out to be perfect with the new provider, but I am sure that things cannot be as screwed up as things have gotten with StarTex. 

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      —
    DO NOT USE THIS COMPANY
     This company was great when it was StarTex, when Constellation bought them they became horrible. The rates went sky high, they put you on a different... 

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    DO NOT USE THIS COMPANY

     This company was great when it was StarTex, when Constellation bought them they became horrible. The rates went sky high, they put you on a different plan then what you sign up for, they change your contract dates, they bill you for fees and then can't explain what they are for, they lie to the FAA when you do file a complaint, Customer Service is the worst in the industry. Do your self a favor and do not sign up with this company. There are other companies that want your business and are willing to work for you. 

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      —
    Check your bill instead of your contract
     The customer service department really needs work. We use them as a commercial provider at work. My contract states it runs from August 2014 to Febr... 

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    Check your bill instead of your contract

     The customer service department really needs work. We use them as a commercial provider at work. My contract states it runs from August 2014 to February 2015, no actual day of the month. We signed a contract on March 4th and that contract states it runs from March 2015 to March 2016. When we received our next bill it was at the higher "floater rate." I contacted them immediately and I was told I would receive a call back. No call back so I contacted them again and I was told no notes on the account. I was then told to contact my service rep who told me he was out of the office and would contact me the next day but did not. Three days later I contacted him and I was told they have the actual contract dates in their office and I should check my bill for the actual day of the month the contract takes place. I was not under contract and he would credit this bill to my old rate but I would now have to pay the late fee because it took so long to resolve the bill is past due. 

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      —
    We never had a problem. Would recommend.
     We had StarTex for 3 years. We never had a single problem. The bill was easy to read, and the contract termination date was clearly stated on each b... 

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    We never had a problem. Would recommend.

     We had StarTex for 3 years. We never had a single problem. The bill was easy to read, and the contract termination date was clearly stated on each bill. They even sent a reminder letter just before the contract expired (for people like me who lose track of time). We always pay our bill on time, so we didn't really have a reason to contact customer service. The only reason we switched was because at time of renewal they were way higher than several other companies --which was odd because they had always had competitive rates. Sorry StarTex, but we need to save every penny. 

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    Smart Lock 15


    11.9¢
    per kWh @ 1,000 kWh
    15
    month term
    more info

    Smart Lock 15


    Plan Info
    Term Length :  15 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.60¢
    Rate @ 1,000 kWh :  11.90¢
    Rate @ 500 kWh :  13.40¢




      —
    impossible to sign on to website

     We have to call in to pay the bill, we have never been able to get the bill set up for auto pay. How sad that such a large company can afford to be in... 

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    impossible to sign on to website

     We have to call in to pay the bill, we have never been able to get the bill set up for auto pay. How sad that such a large company can afford to be ineffective for the public. Price initially was great, but each year the price for a contract renewal would go up. Checked with other power companies and they are offering the same price as this company- and with better service I hope! Up for renewal soon and will be moving! 

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      —
    unnecessary fees for no reason
     I had very bad experience with the billing of Star Tex Power. It has automatic bill payment through checking account and I have provided all the detai... 

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    unnecessary fees for no reason

     I had very bad experience with the billing of Star Tex Power. It has automatic bill payment through checking account and I have provided all the details and setup for automatic payments. After 2 weeks when I checked the Star Tex Power account online, I could still see the amount due and the bill was not processed trough my automatic payments. I provided my account details again for automatic payments and though this time it would process the billing. Later when I checked my Star Tex Power account online I could still see the online payment was not processed. I thought there is some issue with there billing system through bank account payments and I paid my bill through credit card. The payment was made on time and in the next month bill I could see Other charges as 40 $ I was not sure about that and called the customer care representative. He explained it was fees for not processing payment for my checking account, I explained him the all the effort I made to pay the bill, if the online payment system through checking account is not working from their end why should I pay for that. He said its their policy and he can't help. I don't understand if they are having issues with their bill payment system why customer has to pay for it. It ridiculous for no reason I had paid 40$. I understand there is not perfect world and every system has its own faults but it can be solved through analyzing the problem and make proper decision. If they are not ready to do, what is the use of customer care service. I am very much disappointed with the experience I had and I will never have this services again and never recommend to anyone. Very poor and disappointing experience. 

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      —
    The worst company I have ever dealt with...
     Consumer beware!!! This is a horrible company. Cares nothing about the customer. Please stay clear of this company. Even the website is horrible t... 

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    The worst company I have ever dealt with...

     Consumer beware!!! This is a horrible company. Cares nothing about the customer. Please stay clear of this company. Even the website is horrible to navigate and be careful on the amount your paying. Be sure to double check everything before you hit that payment button. If I had only read the reviews before getting suckered in to the contract by a salesman. Completely worthless customer service! AND I have yet to receive a bill. But my electricity has been disconnected. The worst most ridiculous company I have ever had the displeasure of dealing with. 

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      —
    Are you there startex? It' s me a potential customer.
     I haven't even signed up with this company yet, but a friend told me they had pretty good rates. What he failed to mention is that you can't sign up o... 

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    Are you there startex? It' s me a potential customer.

     I haven't even signed up with this company yet, but a friend told me they had pretty good rates. What he failed to mention is that you can't sign up online, and these people just flat out don't believe in answering the phone! I can't even view their rates on their website, I just have to wait to speak to someone and pray it's worth the wait. It doesn't even greet you with their company name when you call, just straight to the horrible music. I had to check their website again to make sure I dialed the right number. I did. Now I'm on minute 36 of waiting for an answer. Maybe they're at capacity and just don't want new customers. 

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    Amazing 18


    13.4¢
    per kWh @ 1,000 kWh
    18
    month term
    more info

    Amazing 18




  • Choose from 4 great rewards including bill credits!
  • Manage bills & rewards choices with "My Account"
  • Weekly usage reports help you control cost

  • More Plans for Bounce Energy

    Plan Info
    Term Length :  18 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $135
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.70¢
    Rate @ 1,000 kWh :  13.20¢
    Rate @ 500 kWh :  14.30¢




      —
    No problems

     I'm only on this site because it's time to renew and rates have gone up slightly - just seeing what else is out there. It's interesting to read all of... 

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    No problems

     I'm only on this site because it's time to renew and rates have gone up slightly - just seeing what else is out there. It's interesting to read all of the bad reviews for StarTex - most of which seem to center on customer service. I've been a customer for three years and haven't had any issues with power delivery. As such I haven't had to call customer service. So - take that for what it's worth. Power delivery = great. Customer service = haven't had to deal with it so by default I'd have to say it's fine. If you're looking for a good rate and reliable service I'd recommend StarTex. 

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      —
    6 YEAR CUSTOMER----NOT ANYMORE
     Was a great company for 6 years, but they have now sold out to another comapany. Now they have too many hidden fees. Will not sign with them again. 

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    6 YEAR CUSTOMER----NOT ANYMORE

     Was a great company for 6 years, but they have now sold out to another comapany. Now they have too many hidden fees. Will not sign with them again. 

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      —
    Worse company
     Worse company don't try it 

    More

    Worse company

     Worse company don't try it 

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      —
    Mr
     Startex Power FEEDBACK FOR DISTRIBUTION Seldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, H... 

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    Mr

     Startex Power

    FEEDBACK FOR DISTRIBUTION


    Seldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, HONEST, transparent , responsive AND responsible no hidden nothing, business operations practices.

    Startex is the premiere utility company and should be the standard to which all other not only peer but TV, TE, banks, credit cards and all service companies should shoot for.

    EXCELLENCE AND AT A GOOD PRICE TOO! LIKE IT SHOULD BE.

    I highly recommend them, because their quality service will not only serve you well but your quality of life will be that much better not having to deal with all the lousy service companies out there nowadays.

    http://www.houstonelectricrates.com/608/startex-power-customer-review-ranked-1-by-jd-power-and-associates/

    AJR
    Sugar Land , TX 

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    Generous Saver 36


    11.5¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Generous Saver 36


    Plan Info
    Term Length :  36 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $20x months remaining
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.20¢
    Rate @ 1,000 kWh :  11.50¢
    Rate @ 500 kWh :  14.50¢




      —
    Lack of customer convenience!!!

     I always had difficulty paying my bills due to lack of accessibility. My account was not accessible online to allow me to pay my bill more efficiently... 

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    Lack of customer convenience!!!

     I always had difficulty paying my bills due to lack of accessibility. My account was not accessible online to allow me to pay my bill more efficiently, despite my attempts to get this resolved, but it never was. The automated payment system would not recognize my account either, therefore I resorted to having to "hold for the next available customer service specialist" for at least half an hour "due to extremely high call volumes" to make my payments with a customer service representative each month. This was such a terrible experience! "At StarTex Power, customer service is our number one priority." ?? I would highly NOT recommend this company. 

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      —
    This Company is a Cheat!
     I don't even feel like typing out all the problems I had with this Company. I just recommend going elsewhere. Don't fall for their rate if it is the c... 

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    This Company is a Cheat!

     I don't even feel like typing out all the problems I had with this Company. I just recommend going elsewhere. Don't fall for their rate if it is the cheapest, you will end up getting screwed over and paying way more. They are liars and thieves. Go with a Company that doesn't make its money by stealing from you. 

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      —
    Sorry sorry people
     After 6 years with Startex I to stopped getting bills after changing my contract. I spoke with customer unservice 6 times no help. They promised they ... 

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    Sorry sorry people

     After 6 years with Startex I to stopped getting bills after changing my contract. I spoke with customer unservice 6 times no help. They promised they would not send a past due or turn off my service and now they are doing both. I'm running as far as I can. If they try to hit me with a termination fee I will pay it the same way they send there bills, never. Stick it where the sun don't shine Startex. 

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      —
    It's easy to start but to renew....
     Contract came to an end....they raised their rates (not a biggie) but when you try to renew....it's MORE! compared to what's in their mailings. You ... 

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    It's easy to start but to renew....

     Contract came to an end....they raised their rates (not a biggie) but when you try to renew....it's MORE! compared to what's in their mailings. You call and speak to someone, they play the tag game and send you to another operator in which you are on hold for a Loooooonnnnnnngggggg time! Finally gave up as it seems they don't care about my account so I left.....see ya StarTex! 

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      —
    Poor Customer Service
     Every time that I've been able to speak with someone at Startex Power they've been able to help me with my problem. However, they rarely respond to em... 

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    Poor Customer Service

     Every time that I've been able to speak with someone at Startex Power they've been able to help me with my problem. However, they rarely respond to emails that you send them for service. I also have the Signals program on my computer that tracks when someone opens an email that you send - Startex typically takes 1 week to open my email.

    When Startex Power switched software programs the system forced a move out on my account so my power was turned off unexpectedly and I was charged a big disconnect fee. They were able to turn it back on within the day, but it was frustrating that it was off at all and that I had to sign on with a higher rate. Since then I've been receiving letters from collections for the old account, which is very confusing because there seems to be no rhyme or reason to when they send the letters and I've been told several times by phone that the account is completely paid in full. 

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    Gexa Saver 12


    10.7¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Gexa Saver 12




  • Best for medium size homes
  • Earn a $75 bill credit when you use more than 1,000 kwh in a month.
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  14.20¢
    Rate @ 1,000 kWh :  10.70¢
    Rate @ 500 kWh :  18.70¢




      —
    Terrible Experience Trying to Cancel

     I had no problem with StarTex when I was a Customer. The problem came when I moved and had to cancel service. They charged a $150 early termination fe... 

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    Terrible Experience Trying to Cancel

     I had no problem with StarTex when I was a Customer. The problem came when I moved and had to cancel service. They charged a $150 early termination fee that they do very kindly offer to refund when you show proof that you moved. That was good news! The bad news is it's now been 7 months since I cancelled service and I STILL haven't received my full refund. It's been 7 months of back and forth emails and phone calls to get it resolved. I will say each person I've talked to has been very kind and professional, but the problem is they don't follow up when they say they will and haven't resolved the situation for an extraordinarily long amount of time. I have wasted so much time having to email and call to get this handled. They were a fine provider, rates were good, and the people are nice--but this experience has been so so frustrating. 

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      —
    Overcharged!
     I renewed with StarTex after my original contract ended and received a confirmation that my order was received. Three months later I figured out that... 

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    Overcharged!

     I renewed with StarTex after my original contract ended and received a confirmation that my order was received. Three months later I figured out that my renewal had NOT gone through in spite of the confirmation I had received and that StarTex had been charging me much higher non contract rates. I had been overcharged several hundred dollars! It was an act of congress to get a refund! I will never do business with them again.  

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      —
    Once Great - Not Anymore!
     Was a loyal customer for years, but recently their decline in customer service and care has made me reconsider. They were always so great about letti... 

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    Once Great - Not Anymore!

     Was a loyal customer for years, but recently their decline in customer service and care has made me reconsider. They were always so great about letting me know when my contract was about to expire (a huge perk in my opinion) and providing me different renewal plans with incentives based on length of service I could sign up for. This must be a thing of the past. I did not get a renewal notice this time (via email or postal mail) what I got was a big fat bill with outrageously charges once my contract had lapsed. I called customer services and they were anything but helpful - all they tried to do was push me into another contract. When I was on hold for nearly 10 minutes I had time to explore other much, much more reasonable options and told the customer service agent I'd be taking my business elsewhere. They couldn't care less. After over 5 years of customer loyalty, I feel that this company has gone downhill. I would not recommend them at all! 

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      —
    Worst online systems ever
     First bill came in LESS than 2 weeks of service Tried to sign up online and their system is down Tried to call their customer service ...and no one an... 

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    Worst online systems ever

     First bill came in LESS than 2 weeks of service
    Tried to sign up online and their system is down
    Tried to call their customer service ...and no one answers ( during hours 0
    First impression is this is a slockey outfit and not recommended 

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    24 mo Nest Rate


    11.3¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24 mo Nest Rate


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $250
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.90¢
    Rate @ 1,000 kWh :  11.20¢
    Rate @ 500 kWh :  13.70¢




      —
    Broken Promises & Horrible CS from a former great company

     I have been with Startex for over 3 years and had nothing but praise until Constellation took over. When renewing the new offered rates charged 9.95 ... 

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    Broken Promises & Horrible CS from a former great company

     I have been with Startex for over 3 years and had nothing but praise until Constellation took over. When renewing the new offered rates charged 9.95 for low use. I called to cancel and was offered to stay at same rate I previously had. When my contract was not updated and my bill was late I spent more then 20 hours on phone trying to get my bill and to get Startex to honor agreed on bill. It is now 7 months later and my bills are still messed up and I cannot get a straight answer from Customer Service or a promised call back from a supervisor. Something is seriously wrong with this company as they don't have the ability to bill correctly and customer service does not have the ability to resolve or correct any issue. In the past 7 months my bills have twice skipped months and I still don't believe they are charging me the correct rate. The really sad part is a call to this companies customer service will not resolve any issue. 

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      —
    Loyal Customer for Many Years - Not Anymore
     Since the buyout from Constellation Energy - this company definitely no longer understands customer service. They are hard to reach and the folks I h... 

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    Loyal Customer for Many Years - Not Anymore

     Since the buyout from Constellation Energy - this company definitely no longer understands customer service. They are hard to reach and the folks I have talked to are rude now in customer service. I have been a loyal customer for many, many years and never shopped the prices until now. I will definitely not stay with StarTex when my contract is up in the next few days. I am making a switch! 

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      —
    SCAM!!!
     BAD-BAD-BAD I was told when I renewed my contract that there will b no monthly charge even if I didn't use the minimum monthly KW, but they did charge... 

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    SCAM!!!

     BAD-BAD-BAD
    I was told when I renewed my contract that there will b no monthly charge even if I didn't use the minimum monthly KW, but they did charge me $9.95 & after I requested to investigate what the rep told me on the ph, they said that I agreed to that, but when I told them to let me listen to the recorded conversation, they said no! They also didn't want to give me the address to their legal dept so I can send them a letter from my Atty.
    DO NOT SIGN UP WITH THIS CO!!!
    BAD-BAD-BAD 

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      —
    Run before you sign up!
     I have been a customer for 6 years with great service until now! Constellation needs to clean out their management team and start over with someone t... 

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    Run before you sign up!

     I have been a customer for 6 years with great service until now! Constellation needs to clean out their management team and start over with someone that knows the importance of customer service. You can not have customer service reps that can not correct problems. If you ask a billing question that needs an answer they have to contact billing. Oh and don't expect a call back. I have been working on a problem for two months and now my account is locked and they don't know how to in lock it so I can renew. Once I find out for sure my contract has indeed expired I am out of there.

    The billing reps never talk to anyone. I feel bad for the service reps. They are on the firing line and it is not their fault. The management team does not allow them to make corrections as before. You never get to talk to anyone further up the chain of command. Get out while you can! 

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    SureLock 24 Unbundled


    11.3¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    SureLock 24 Unbundled


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $350.00
    Monthly Recurring Charge :  $4.99

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.80¢
    Rate @ 1,000 kWh :  11.30¢
    Rate @ 500 kWh :  12.40¢


     


      —
    Don't honor online rate.

     I currently am signed up with StarTex and have been happy with them through my one year contract since moving into my home. Their renewal price offer... 

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    Don't honor online rate.

     I currently am signed up with StarTex and have been happy with them through my one year contract since moving into my home. Their renewal price offered was not competitive. After researching rates I went to renew through Powertochoose.org with StarTex because they had a competitive price advertised. After entering all mo information to sign up I got a pop up that said the rate was for new (move-in) customers only. It did not state this at powertocheeose.org. That's not good advertising. I'm switching to a different company for a better rate then they offered for my renewal. I wanted to stay with one company but they prevented that. 

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    Find Great Deals on Electricity

    Cheap Electricity Plans
      —
    Adios Startex
     They changed their billing system without notifying their customers. Exceedingly long hold times and no response to emails. Double billing, unexplai... 

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    Adios Startex

     They changed their billing system without notifying their customers. Exceedingly long hold times and no response to emails. Double billing, unexplained charges/credits, uninformed customer service reps, increased rates. Stay away folks. 

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      —
    Absolutely Horrible
     Same as all the other reviews, they changed their billing system without notifying their customers. Hold times exceedingly long so I tried emails, bu... 

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    Absolutely Horrible

     Same as all the other reviews, they changed their billing system without notifying their customers. Hold times exceedingly long so I tried emails, but those went unanswered. Customer service reps worthless, double billing, unexplained charges/credits, and rate increases to boot. Adios StarTex, never again. 

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      —
    Good riddance
     I was with StarTex for eight years and was happy until Constellation acquired them, but I just ditched them. Before Constellation, the phone got answ... 

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    Good riddance

     I was with StarTex for eight years and was happy until Constellation acquired them, but I just ditched them. Before Constellation, the phone got answered faster and they were willing to negotiate renewal rates to be competitive. Now you're likely to get stuck on hold when you call and they flatly refused to come off a rate that was 13% higher than a rate from a reputable competitor. Odd way to run a commodity business. 

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      —
    They were great... not any more. Constellation is to blame.
     It all went down the toilet quick once Constellation completely took them over (2013). First they changed the website, which changed the bill payment... 

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    They were great... not any more. Constellation is to blame.

     It all went down the toilet quick once Constellation completely took them over (2013). First they changed the website, which changed the bill payment system. Autopay doesn't work one month. It charges my card 5 times the next. Customer service is clueless after being on hold 75+ minutes.
    Before the sale, I was never on hold longer than 5 minutes, and customer service was knowledgeable and could fix mistakes! Not anymore.
    The rate I signed my contract changed - due to a "PUCT approved rate adjustment." They passed the charge on to me. It's their right - it says so in the contract.
    It's also my right to leave them after my contract is up.
    Marcie Zlotnik - you are deeply missed. She is no longer running things as of 2014.
    What a shame. 

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    Amigo Web - 24


    12.4¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Amigo Web - 24




  • Consistent Rate!
  • Lock in for 2 years
  • No Bill Fluctuations!

  • More Plans for Amigo Energy

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $175
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.40¢
    Rate @ 1,000 kWh :  12.40¢
    Rate @ 500 kWh :  12.40¢




      —
    Seven year loyal customer bails out on Startex

     This was a great company. I got many friends to switch to them over the years. Now they are terrible. I gave them every chance to keep me as a custome... 

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    Seven year loyal customer bails out on Startex

     This was a great company. I got many friends to switch to them over the years. Now they are terrible. I gave them every chance to keep me as a customer. But customer service was terrible, rate plan options to renew were inflexible and expensive, and their recent billing changeover did not go well. Nice going Constellation... 

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      —
    No good
     If you ever have anything out of the ordinary happen on your account, there is no way to get any help or answers without RIDICULOUS wait times on the ... 

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    No good

     If you ever have anything out of the ordinary happen on your account, there is no way to get any help or answers without RIDICULOUS wait times on the phone. They don't have an estimate for the wait time, and the hold music is the most frustrating short loop that repeatedly gets your hopes up. I relocated recently, and my husband called to arrange power. Apparently, he wasn't primary on the old address so he couldn't cancel the old account but they let him set up the new one. I cancelled the old one a couple of days later. Now, they are trying to collect an early termination fee for the first account even though it was a relocation. I have sent them documentation multiple times by email, but they continue calling to pester me to collect the money. When I return the call, I can never wait long enough to get a person on the line. They answer the phone immediately, but that initial person can only take payments or sign up new accounts, not provide customer service. Never been more irritated with a company before. I hate them. But now under a new 3 year contract fml. 

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      —
    SO MAD AT THIS COMPANY
     I MOVED AND ITS BEEN MORE THAN A MONTH AND THEY TOLD ME I WOUKD RECIVE MY WELCOME PACKET IN 7-10 BUSINESS DAYS AND WITH ALL THE INFORMATION I NEED. I ... 

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    SO MAD AT THIS COMPANY

     I MOVED AND ITS BEEN MORE THAN A MONTH AND THEY TOLD ME I WOUKD RECIVE MY WELCOME PACKET IN 7-10 BUSINESS DAYS AND WITH ALL THE INFORMATION I NEED. I HAVE CALLED THEM 3 TIMES IS TILL HAVENT RECIVED NOTHING AND THEY SENT ME A EMAIL THAT MU BILL.IS READY TO VIEW ONLINE AND I CREATED AN ACCOUNT SND IT JUST SHOWS ERROR I AM SOO MAD IM ON THE PHONE WAITIBG FOR THEM TO ANDWER ME THE WAIT TIME IS RIDICULES OMG. I HAVE NEVER HAD SUCH A BAD EXPERIENCE LIKE THIS SMH!!!! 

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      —
    Worst Electric Company
     We moved from one house to new one. Both had Startex Power, they charge us more than $800 for early termination fee. We faxed them the lease for tho o... 

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    Worst Electric Company

     We moved from one house to new one. Both had Startex Power, they charge us more than $800 for early termination fee. We faxed them the lease for tho old house as they ask then they said it was separate account
    Worst company ever deal with 

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    Champ Saver-12


    11.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Champ Saver-12




  • 6 time winner - J.D. Power Award
  • Simple, straightforward pricing
  • No Base Charge or Bill Credit gimmicks
  • EXCLUSIVE RATE HERE ONLY!

  • More Plans for Champion Energy Services

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.86¢
    Rate @ 1,000 kWh :  11.14¢
    Rate @ 500 kWh :  11.68¢




      —
    They used to be great

     I have been with Startex for about 3 years now, they used to be awesome. Starting in late 2013/Early 2014, they cannot seem to send monthly bills and... 

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    They used to be great

     I have been with Startex for about 3 years now, they used to be awesome. Starting in late 2013/Early 2014, they cannot seem to send monthly bills and now in April it is worse. I cannot even log into my account and SEE invoices. Since they seem to have problems sending invoices on a consistent basis, I have to remember to go login to see what I am being billed for. For whatever reason, now I can only see the total due, not the itemized bill. That is just NOT acceptable! Waiting a response as to why I cannot see my bill and when will I be able to!
    Whatever their problems are, just seem to be getting worse 

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      —
    mr
     sorry customer service, they will not answer the phone 

    More

    mr

     sorry customer service, they will not answer the phone 

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      —
    Too Dumb to Serve
     Some people are just simply too stupid to run a company of any kind. I sincerely doubt these idiots could operate a Lemonade stand much less an elect... 

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    Too Dumb to Serve

     Some people are just simply too stupid to run a company of any kind. I sincerely doubt these idiots could operate a Lemonade stand much less an electric company. Service is a complete zero and their website looks like a Kindergarten class project gone wrong. It's not worth the trouble to save some money. 

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      —
    STAY AWAY!
     I was forced to use StarTex Power after a recent move. I have never dealt with a more incompetent company in all my life. Honestly. I have had numerou... 

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    STAY AWAY!

     I was forced to use StarTex Power after a recent move. I have never dealt with a more incompetent company in all my life. Honestly. I have had numerous problems and tried every avenue they provide to resolve them. Wait time is always at least 30 minutes. Nobody ever calls me back. Nobody responds to complaint email or any email for that matter. Trust me, stay away. 

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    12-month Partner Saver


    11.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12-month Partner Saver


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.90¢
    Rate @ 1,000 kWh :  11.20¢
    Rate @ 500 kWh :  13.70¢




      —
    NOT EVEN WORTH ONE STAR

     Canceled everyones autopay in December. Have had payments automatically deducted for at least 4-5 years. Didn't notice nothing was coming out of my ... 

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    NOT EVEN WORTH ONE STAR

     Canceled everyones autopay in December. Have had payments automatically deducted for at least 4-5 years. Didn't notice nothing was coming out of my checking account. Son came home and was looking for a scholarship application. I saw a pink bill and it said disconnect on 5 April. Since today was the 13th I figured it was a mistake. Went online to make sure today, and couldn't get in. Called, and after holding for an hour was advised that my lights were in fact cut off today. I would need to pay the bill and get charged a 20 reconnect fee. Called my son, he said the lights are not off. I paid the balance and called. After holding another hour, to tell them to remove the reconnect fee because it was never disconnected. They said it didn't matter, as long as a disconnect order has been sent, they will charge the charge, and will not waive it. 

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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      —
    Poor Customer Service
     Switched from Startex with their minimum usage fee to another company that does not have one. Startex owes me several hundred dollars from a balanced... 

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    Poor Customer Service

     Switched from Startex with their minimum usage fee to another company that does not have one. Startex owes me several hundred dollars from a balanced billing account. Four months later, I am still waiting for my refund. Calls and emails to their so called top notch Customer Service go nowhere. 

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      —
    Extremely disappointed in service
     I have been a customer of Star Tex for the past 4-5 years and was very pleased with their service until the beginning of this year. I have to go two ... 

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    Extremely disappointed in service

     I have been a customer of Star Tex for the past 4-5 years and was very pleased with their service until the beginning of this year. I have to go two months before receiving a bill, and I have yet to receive a bill for March. I have sent numerous email to Star Tex requesting the status and have received absolutely no response to my questions. I have called Customer Service many, many times since February and the shortest wait time has been 47 minutes. Asked one time for a manager to call me, and it took five days for a return call. If I had known all of this would happen, I would NOT have renewed my contract and as soon as it expires, I will be finding another provider. Was told the other day, the reason for the delay is because they are having to manually to calculate the invoices which is absolutely ridiculous. I would really be nice to talk with someone on the phone that really knows what is happening with my account.
    If I had known all of this would happen, I would NOT have renewed my contract and as soon as it expires, I will be finding another provider. 

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      —
    Customer Service Fallen Way Down
     I signed up with StarTex last year because of the fabulous reviews. But I have been mightily disappointed. The difficulties with the website "upg... 

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    Customer Service Fallen Way Down

     I signed up with StarTex last year because of the fabulous reviews. But I have been mightily disappointed. The difficulties with the website "upgrade" were bad enough, but now I received the notice that my renewal will be month-to-month at a much higher price, of course. No information given on the rate to renew for a year or any other period of time. I checked Power-to-Choose and found only a 3-month plan. I called customer twice because I didn't believe that, and the wait to speak to someone is 30 minutes!!! Who has time to be on hold for hour? What are they thinking? I emailed last week, got an automated response that it would be answered, and still no answer. So how on earth are you supposed to get a hold of these people in order to get information about renewal? I have no choice but to switch companies. 

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      —
    Very Disappointed!!!
     I have been a customer for years. I can't believe the crap this company has pulled!!! In November my bill was $80...in December more than $400. I work... 

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    Very Disappointed!!!

     I have been a customer for years. I can't believe the crap this company has pulled!!! In November my bill was $80...in December more than $400. I work 12 hours a day and live alone. There is no way on Gods green earth I could ever use that much electricity for a bill that high. Each month it has creeped back down but not much. Customer service was a joke. They told me that the meter was read correctly and I was on the hook for the money. Very dissatisfied. If my review helps someone research further bedford entering into a contract with this shady business than my job is done!! 

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    Eagle 12


    11.5¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Eagle 12




    Great rate with no gimmicks! 12 Month Fixed Price Plan

    More Plans for TriEagle Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.80¢
    Rate @ 1,000 kWh :  11.10¢
    Rate @ 500 kWh :  11.60¢




      —
    Star Tex does not deserve a rating

     I recently moved from Houston, TX to Mansfield, TX. I called a week in advance to have my electric service transferred to my new address. Upon arrival... 

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    Star Tex does not deserve a rating

     I recently moved from Houston, TX to Mansfield, TX. I called a week in advance to have my electric service transferred to my new address. Upon arrival to my new address, the electricity had not been transferred as scheduled. I immediately contacted Star Tex Power and was told by a representative that the service was inadvertently applied to the wrong address and that it would be corrected by the end of the day. Well not only did the idiot change the service to the CORRECT address, she NEVER REMOVED the WRONG ADDRESS. I've been billed for TWO residences and cannot get ANYONE in this awful company to rectify the situation after THREE MONTHS. I cannot wait until this contract is up, where I will definitely be switching companies. In the meantime I am consulting with an attorney. DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! DO NOT USE THIS COMPANY! 

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      —
    Awful Customer Service
     During the past few months they went through some type of overhaul with their payments systems and it has caused a lot of issues. I even received a l... 

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    Awful Customer Service

     During the past few months they went through some type of overhaul with their payments systems and it has caused a lot of issues. I even received a letter in the mail in the beginning of Feb. saying that I would receive a $25 credit to my account because they acknowledged the issues. It is now March 26th and I have yet to receive any type of credit to my account. I have never waited on their customer service line for less than an hour. 

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      —
    What happened to this company?
     Didn't receive my March bill when I was expecting it. Finally, it showed up on line. I was billed for 832 kwh. The cost for electricity was about $90.... 

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    What happened to this company?

     Didn't receive my March bill when I was expecting it. Finally, it showed up on line. I was billed for 832 kwh. The cost for electricity was about $90. They added an additional $1900.00 to the bill. It was itemized as a "check refund". When calling, the wait is usually over 45 minutes. I got ahold of a guy in another department who said he would e-mail my concerns to the appropriate department. The next day someone called and left me a voice mail saying they were working on it and would call me back. They didn't. They don't respond to e-mails. Finally spoke to another rep who couldn't explain the added charge. It's been almost a week and they still haven't corrected the bill. My contract expires this August. I'll be looking elsewhere. I have been with StarTex for about 4 years. I have never received such horrible customer service from anyone like this. Called Constellation....they don't seem to care. It's time for a PUC complaint. 

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      —
    Poor Billing and Customer Service
     We have been with Star Tex for Several years without issue. Upon renewal this year we first did not receive a bill in February. When I enquired I was ... 

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    Poor Billing and Customer Service

     We have been with Star Tex for Several years without issue. Upon renewal this year we first did not receive a bill in February. When I enquired I was told Centerpoint did not read my meter. When I received both invoices on the same day the meter reads were listed for Feb on one and March on the other. The total amount of the two bills was charged to my credit card twice and I have been cut off from hold twice waiting for customer service to get this resolved.

    When I brought the billing issue to their attention I was promised a call back from the "Presidents Group" as I wanted to terminate my contract at no penalty as they were not invoicing monthly as agreed. I also found out they have no staff in place to monitor incoming information and ensure bills are sent out on time. What I got instead was a form letter promising a $25.00 credit that I did not see applied when I received the bills. The credit alone was insulting enough. Own your issues and solve them instead of cowardly holding people hostage behind contracts that are not being maintained in good faith. The number of times "Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns" appears as a stock answer on this website should serve as a warning to any potential customers.

    One of there competitors will eventually run a plan that will pay my cancellation fee and I intend to jump all over it. The lack of customer service and accountability is unforgiveable. 

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    24-month Partner Saver


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24-month Partner Saver


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $250
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.70¢
    Rate @ 1,000 kWh :  10.90¢
    Rate @ 500 kWh :  13.50¢




      —
    Would NOT Recommend-Horrible Customer Service

     My problem is with billing and customer service. When you need to talk to someone, do you want to hold for an hour. If you do, this might be the com... 

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    Would NOT Recommend-Horrible Customer Service

     My problem is with billing and customer service. When you need to talk to someone, do you want to hold for an hour. If you do, this might be the company for you. We use online bill pay. StarTex stated that they didn't receive an electronic payment even though we had proof from Chase bank. They even went so far as to say they didn't receive electronic payments. Something is very fishy. Chase even laughed when they stated they don't take electronic payments? They asked if you could pay over the phone. When I said yes, they said they take electronic payments. When you call, you are on hold for 45 minutes or longer. If I were you, I would go with a company that is honest and you can actually get ahold of. My advice, stay far away from them. Anything we saved was spent on my time to deal with the payment issue. 

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      —
    BEWARE!!!! Incorrect charges, FOREVER WAIT TIME!!!
     Customer since 2011. GREAT COMPANY UNTIL A FEW MONTHS AGO. My monthly bill(s) have more than TRIPLED (from$ 80.00 - $ 350.00) with NO ADDITIONAL ELE... 

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    BEWARE!!!! Incorrect charges, FOREVER WAIT TIME!!!

     Customer since 2011. GREAT COMPANY UNTIL A FEW MONTHS AGO.

    My monthly bill(s) have more than TRIPLED (from$ 80.00 - $ 350.00) with NO ADDITIONAL ELECTRICITY USED! Have made SEVERAL calls. NO ONE HAS ANSWERS. Suggested we are turning all the lights on at one time....power surge.

    LOCATION IS AN EMPTY NON RENTED LOCATION.

    WAIT time for phone calls averaged well OVER the 30 minutes they project!! Today, I spent almost an hour waiting to speak to a representative. Several times I have been disconnected while they put me on hold to research this. Another 30 plus minutes on hold.... TOTALLY NOT ACCEPTABLE!

    In their favor, once you speak to a representative, they are pleasant and try to be helpful. Unfortunately, their answers are generalized. Since December, I have asked to speak to a supervisor. 16 calls later, someone actually did call me back. They were going to look into the problem. Never heard back re: solution. So NOTHING HAS CHANGED. SO VERY UNHAPPY!!! BEWARE!!!!

    SHOPPING FOR ANOTHER COMPANY!!!! STARTEK HAS LOST MY RESPECT!!! 

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      —
    Customer Service and Billing Pathetic
     I am not gonna give even 1 star. I was basically enrolled on AutoPay and everything was fine until last December. Suddenly, I noticed that my CC was n... 

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    Customer Service and Billing Pathetic

     I am not gonna give even 1 star. I was basically enrolled on AutoPay and everything was fine until last December. Suddenly, I noticed that my CC was not getting any bills for electricity. I just noticed by accident after 3 months!!! I am trying to get hold of the customer care and understand why that happened and on the call for the past 58 minutes and counting but havent got a chance to speak to the customer care yet...Its not worth it...I am moving out for sure! 

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      —
    Time to Go
     I've been very pleased with StarTex Power however when my 1 year contract is up in a few weeks my rate will jump 6 cents a Kwh !! It's time to start ... 

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    Time to Go

     I've been very pleased with StarTex Power however when my 1 year contract is up in a few weeks my rate will jump 6 cents a Kwh !! It's time to start shopping around. I really don't want to leave but I can't afford the higher rates. 

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    24 mo Nest Rate


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24 mo Nest Rate




  • FREE Nest Thermostat
  • Helps you save - automatically!
  • 24 Month Price Protection

  • More Plans for Infinite Energy

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $250
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.70¢
    Rate @ 1,000 kWh :  10.90¢
    Rate @ 500 kWh :  13.50¢




      —
    Horrible Service

     Not anymore, very disappointed with the service now, I have been trying to get a customer representative on the phone for the past 3 days, what happen... 

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    Horrible Service

     Not anymore, very disappointed with the service now, I have been trying to get a customer representative on the phone for the past 3 days, what happened to the great customer service? now I have to wait 30-40 mins to get someone on the phone or even after waiting for more than 30 mins they just hang up the call? what kind of business is this? this is ridiculous. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      —
    Poor Customer Service
     I've been a Star Tex customer for 4 years now. Customer Service Rates right up there with Charter Cable. If you enjoy being on hold for 30 minutes to... 

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    Poor Customer Service

     I've been a Star Tex customer for 4 years now. Customer Service Rates right up there with Charter Cable. If you enjoy being on hold for 30 minutes to 1 hour plus, then Star Tex is the Company for you. Since the billing change over in January they have consistently sent e-mails stating that my account is past due, even though I spent an hour on hold re-authorizingt my automatic draft account. They really need to get their act together or they will soon be hated as much as Charter Cable/TXU and the Rest of the MONOPOLYS. 

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      —
    Horrible customer service
     I waited on the phone for 25mins, to be told I needed to talk to budget billing dept, waited for 15mins and hung up. Their reps are clueless, the co. ... 

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    Horrible customer service

     I waited on the phone for 25mins, to be told I needed to talk to budget billing dept, waited for 15mins and hung up. Their reps are clueless, the co. needs to hire more staff. 

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      —
    One the fence
     I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the marke... 

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    One the fence

     I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the market but all my hassle free experience with them I felt a couple of cents for less hassle was worth it. At least much better than a former company known by me as Second to last Choice (First Choice) but... Since being bought out by Constellation it seems this luxury will cost me more. or will it? Startex give me a reason why I should stay? Last year your company allowed a digit drop. This year I waited to see this offer and....nothing, well except much higher prices. I will be calling to see if you can offer something to keep a customer. If not I guess you will leave me no choice but to jump the fence and swim with the sharks again. Wish me luck.I got my lube and a speedo just in case. 

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    Find Electricity Plans in Texas:


      —
    What happen to this company?
     This company use to be great, it had good prices and great customer service. I've called twice to make changes to my account and after 45 minutes bo... 

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    What happen to this company?

     This company use to be great, it had good prices and great customer service. I've called twice to make changes to my account and after 45 minutes both time on the phone waiting, waiting, waiting, on what they call a 30 minute wait, I gave up. My contract is up soon, so I will be looking now for another company. This company needs to get their act together. 

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    SureLock 36 Unbundled


    11.1¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    SureLock 36 Unbundled


    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $500.00
    Monthly Recurring Charge :  $4.99

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.60¢
    Rate @ 1,000 kWh :  11.10¢
    Rate @ 500 kWh :  12.20¢


     


      —
    Since bought out by Constellation - STINKS !!!!!!!!!!!!

     I have been with StarTex Power for 4 years. they were a grat company - good rates and good customer service. Now - the rates are extremely high. They... 

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    Since bought out by Constellation - STINKS !!!!!!!!!!!!

     I have been with StarTex Power for 4 years. they were a grat company - good rates and good customer service. Now - the rates are extremely high. They are pushing the envelope legally as far as making changes without proper notification etc. I have no plans to renew unless there is a significant change in this company before my contract expires. 

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      —
    No phone answered all day Friday 2/14/2014 Ridiculous. Hire more help!
     I have been with Star Tex Power 3 years. Probably will switch. 12 month rates are too high. Supervisors lied to me. Let a Manager try to get through. ... 

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    No phone answered all day Friday 2/14/2014 Ridiculous. Hire more help!

     I have been with Star Tex Power 3 years. Probably will switch. 12 month rates are too high.
    Supervisors lied to me. Let a Manager try to get through. Good luck Constellation on your stock sales.
    The mule kicks you once its the mules fault. Twice its your own.!!!!!!!!!!!!!!! 

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      —
    A sorry company
     After the switch, this company is worth a flip! 

    More

    A sorry company

     After the switch, this company is worth a flip! 

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      —
    Cutomer Service - take a nap while you wait
     Website account management is problematic. I called customer service last month and had to wait for 22 minutes. I'm on the phone again, its over 28 mi... 

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    Cutomer Service - take a nap while you wait

     Website account management is problematic. I called customer service last month and had to wait for 22 minutes. I'm on the phone again, its over 28 minutes and no luck yet. Startex Power, where customers see stars. Service charges have doubled. 

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    SMART Energy 24


    11.8¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    SMART Energy 24


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer

    Pricing
    Rate @ 2,000 kWh :  11.10¢
    Rate @ 1,000 kWh :  11.40¢
    Rate @ 500 kWh :  11.90¢




      —
    You have got to be kidding!

     Good grief! I just got my first bill from StarTex and I believe that I chose the wrong company to provide my electricity. I retired and moved from MN... 

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    You have got to be kidding!

     Good grief! I just got my first bill from StarTex and I believe that I chose the wrong company to provide my electricity.

    I retired and moved from MN back home to TX last month and I can't believe how much more expensive electricity is here than with my electric coop back in MN. I am now paying 12.333/KwH here after paying 5.4/KwH in MN. I live in a 750 sq ft apt and I make a concerted effort to conserve on my energy usage. The very same amount of KwH would have cost me $35.91 in MN rather than the outlandish price of $81.99. $46 Is $46.regardless of whether or not I am on a fixed budget or not. It's illogical to keep paying a high rate like this one! After only one month with StarTex, I'll be looking elsewhere! 

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      —
    Startex refuses to apply payment properly after I sent them copy of cancelled check
     I've been with Startex for a few years, and I have learned that they lack the competence to process 2 invoices (for 2 accounts I have) that I mailed t... 

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    Startex refuses to apply payment properly after I sent them copy of cancelled check

     I've been with Startex for a few years, and I have learned that they lack the competence to process 2 invoices (for 2 accounts I have) that I mailed them in their own envelope. They cashed the check but refused to apply the money to my accounts. Then they threatened to cut off my service if I didn't pay the amount due (of which the money had already been received, accepted and cashed!). I had to give them a credit card over the phone to stop my power from being cut off. I sent then a copy of the front and back of the cancelled check along with emails AND THEY STILL DIDN'T ALLOCATE THE FUNDS TO MY ACCOUNT PROPERLY.

    Customer service is a joke as these folks dont even know how StarTex does the billing, how they apply funds received and then they tell me the computer allocates the money a certain way when its received. Well, if that's the case, why the heck do they have a line below the amount due on the invoice where we the customer are asked to fill in how we want the check allocated ??????? This alone is mis-representation and another scam to squeeze WRONGFUL late charges out of you.

    Anyone out there know of a good lawyer to sue this company? I'm confident in a suit we can get their records of 1,000's of people they do this to all the time to add as additional plaintiffs. 

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      —
    RATE CHANGED FROM 8.5 TO 14.4 KWH
     THE CONTRACT EXPIRED. THE RATE JUMPED FROM 8.5 TO 14.4 KWH. A PRICE THAT WAS NOT CONSISTENT WITH ANY OTHER RATES -- DEFINITELY A RIPOFF ! I OVERLOOK... 

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    RATE CHANGED FROM 8.5 TO 14.4 KWH

     THE CONTRACT EXPIRED. THE RATE JUMPED FROM 8.5 TO 14.4 KWH. A PRICE THAT WAS NOT CONSISTENT WITH ANY OTHER RATES -- DEFINITELY A RIPOFF ! I OVERLOOKED THE EXPIRATION OF THE CONTRACT DUE TO A DEATH IN THE FAMILY AND NEVER GOT A NOTICE FROM STARTEX. I EXPLAINED THE SITUATION WITH THE SUPERVISOR. THE SUPERVISOR/COMPANY WOULD NOT GIVE ME A BREAK. 

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      —
    Leaving after seven years
     I have had Startex Power for seven years and was pretty pleased. Recently (and without notice) they raised the minimum usage level from 500 kwh to 100... 

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    Leaving after seven years

     I have had Startex Power for seven years and was pretty pleased. Recently (and without notice) they raised the minimum usage level from 500 kwh to 1000 kwh and DOUBLED the minimum usage fee from $4.95 to $9.95. I don't plan on paying an extra $10 a month for at least half the year for being conservative with my energy. There's way too much competition with power companies where I live for that. I will be cancelling and switching the minute my contract expires. 

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    Entrust 12


    11.0¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Entrust 12




  • Low Energy Rates
  • No Base Minimum Usage Charge
  • No Big Rate Jumps

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.50¢
    Rate @ 1,000 kWh :  11.00¢
    Rate @ 500 kWh :  12.00¢




      —
    Startex came through

     After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not an... 

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    Startex came through

     After seeing that "most" companies are charging 9.95 fee for usage less then 1000kwh including Startex I found 4 other plans that did not and planned on changing. When I called in to changed I told them they would have to leave me with the current usage fee of 4.99 for usage lessfor then 499Kwh to stay with them and they said yes! I am sure every apartment owner is upset with these new fees but show around and call Startex before you switch and politely ask. Maybe they do want to keep their Apt customers after all. 

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      —
    A Nightmare
     I have been a customer for several years and I have eight accounts. Recently, someone (probably a new college graduate without any business experie... 

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    A Nightmare

     I have been a customer for several years and I have eight accounts. Recently, someone (probably a new college graduate without any business experience whatsoever) at StarTex decided to change a working and functional website and webpage. Consequently, now I am getting bills for bills that have been paid already and the webpage does not allow a review of the bill. I have sent more than a dozen complaints via emails and in response I got nothing but a computerized email that someone would contact me within 1 business day. Now is over two weeks and no one has contacted me. However,, instead I received threatening email that my services will be disconnected. This company WAS good at one time but now it went down to worse company. The customer service is worse that Best Buy. Time to move on and never to return. Goodbye StarTex. 

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      —
    Changing for the worse!
     First let me say the responses from Startex seem like corporate doubletalk. After some people contacted CS 3 times with an issue Startex says to write... 

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    Changing for the worse!

     First let me say the responses from Startex seem like corporate doubletalk. After some people contacted CS 3 times with an issue Startex says to write them, Really? I have been a customer over seven years but if the Min usage charge changes to 9.99 for <1000 then you will lose me also.
    It is very sad to see this former great company push away loyal customers and not give personal helpful replies here. -1 

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      —
    Thanks StarTex for charging $9.95 per month to use LESS electricity!
     I've been a StarTex power customer for 2 years and my renewal is approaching. To my surprise StarTex has decided to increase the penalty for conservin... 

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    Thanks StarTex for charging $9.95 per month to use LESS electricity!

     I've been a StarTex power customer for 2 years and my renewal is approaching. To my surprise StarTex has decided to increase the penalty for conserving electricity from $4.99 to $9.95 per month and raised the usage from <500kwh to <1000kwh. Use LESS pay MORE. What a deal! I called Customer Service and was basically told 'too bad, so sad'. It's time to start shopping again and I suggest you do the same. 

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      —
    Too Expensive - 6 years loyal customer
     Was a 6 year loyal customer, no longer. Their rates are no longer competitive and now they are charging an additional $9.95 because I don't use ENOUGH... 

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    Too Expensive - 6 years loyal customer

     Was a 6 year loyal customer, no longer. Their rates are no longer competitive and now they are charging an additional $9.95 because I don't use ENOUGH electricity. Really. Called and stated I would not be renewing and customer service could have cared less. Bye bye. 
    StarTex Power responds March 9th, 2014:
    Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns


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    #Mandarin12


    12.8¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    #Mandarin12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.60¢
    Rate @ 1,000 kWh :  12.80¢
    Rate @ 500 kWh :  13.40¢




      —
    Terrible Customer Service and Beware of Usage Fees

     I've been with StarTex for close to four years and have been happy. However, I recently renewed for six months with StarTex and wasn't told verbally ... 

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    Terrible Customer Service and Beware of Usage Fees

     I've been with StarTex for close to four years and have been happy. However, I recently renewed for six months with StarTex and wasn't told verbally the minimum usage fee is now 1,000 KwH instead of 500 and was hit with a $9.95 fee. hen I called to express my concern to customer service, Angie became belligerent and confrontational. Not only did the meter reading not go for the full month, it was only 29 days and I was barely under the usage. When I tried to explain this she said Oncor controls it and they weren't removing it. It was one of the worst customer service experiences I've ever had. I asked for a supervisor and am still waiting on a call back. Avoid these guys at all costs--they no longer value their customers from what I can tell. I would cancel them tomorrow but will get hit with a $150 cancellation fee. 
    StarTex Power responds March 9th, 2014:
    Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.


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      —
    Terrible Customer Service and Beware of Usage Fees
     When I renewed, they changed the minimum usage fee from 500 to 1,000 KwH per month without telling me on the phone. I got a minimum usage fee hit of ... 

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    Terrible Customer Service and Beware of Usage Fees

     When I renewed, they changed the minimum usage fee from 500 to 1,000 KwH per month without telling me on the phone. I got a minimum usage fee hit of $10. When I called to express concern, the customer service agent named Angie became belligerent and confrontational and fought me tooth and nail on removing the charge. I am still waiting on a call back from the supervisor. Stay away from these guys. 
    StarTex Power responds March 9th, 2014:
    Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns


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      —
    They Told Me When I Signed Up No Security Deposit..They Lied
     I just signed up for Startex service and 4 days later get a bill for a $350 security deposit. The rep told me no security deposit. He lied. I will ... 

    More

    They Told Me When I Signed Up No Security Deposit..They Lied

     I just signed up for Startex service and 4 days later get a bill for a $350 security deposit. The rep told me no security deposit. He lied. I will be contacting the Texas State Attorney General and will be abrogating this contract. 
    StarTex Power responds October 28th, 2013:
    StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.


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      —
    Whatch out for Star Tex contract
     I have been with Star Tex a few years and let contract expire, they go straight to the highest rate they can give you in my case from .9 to .14 incre... 

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    Whatch out for Star Tex contract

     I have been with Star Tex a few years and let contract expire, they go straight to the highest rate they can give you in my case from .9 to .14 increasing my bill by more than a third. They do not care about retaining there customers, I would not suggest them to any one, they give you the excuse of sorry that what it is, when just about every other company out there has month to month for about .10 average. THATS bad business policy and that's how you loose customers. Thanks Ken 
    StarTex Power responds October 10th, 2013:
    StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mr. Ken Lue to discuss this issue.


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    Wise Buy 12


    12.6¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Wise Buy 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  12.30¢
    Rate @ 1,000 kWh :  12.60¢
    Rate @ 500 kWh :  15.10¢




      —
    Rates no longer competitive for long term loyal customers!

     Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared ... 

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    Rates no longer competitive for long term loyal customers!

     Having been very happy with StarTex Power for the last 7 or so years, my annual contract is now up for renewal. Unfortunately their rates have soared and are no longer competitive. For a 12 month fixed contract they are offering 9.6c per kwh when competitors are offering 8.4c per kwh. Sorry StarTex. I've called a couple of times but was told this was your best offer. Hate to leave, but you leave me no choice. Maybe next year you'll offer me a better rate to come back??? 
    StarTex Power responds October 7th, 2013:
    Thank you for your feedback. StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.


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      —
    Watch out your bill!!!!!
     I've been with this company for over 3 years. I used to really happy with the rate they have to offer until this year. I did not receive any contract ... 

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    Watch out your bill!!!!!

     I've been with this company for over 3 years. I used to really happy with the rate they have to offer until this year. I did not receive any contract expire like I used to. The price went up and I did not know because they did not send me the bill in the mail any more. I called in to ask why I was not notified this year. The representative said it was sent out both in the mail and e-mail.. I checked many times from all the mails I had but not found. The new rate for renew changed from $4.99 for min 499 kWh to$9.45.. I told him I was offered from Reliant Energy with lower rate plus $150 credit, he said he cannot do anything about. Okay then.. time to say bye.. 
    StarTex Power responds October 7th, 2013:
    Thank you for bringing this matter to our attention and thank you for your feedback. StarTex Power is more than happy to investigate your concerns related to your contract expiration, as StarTex Power sends all Residential customers notice when their contract term is ending, at least 30 days prior to the contract end date. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.


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      —
    Very good experience
     I used StarTex for several years because they had very competitive rates but as of late the rates have not been as good, so I switched to a different ... 

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    Very good experience

     I used StarTex for several years because they had very competitive rates but as of late the rates have not been as good, so I switched to a different company. However, while I was with StarTex I was very happy with them. Switching away was no problem in fact they called me after I had switched and wanted to know why... when I told them, they said they would be able to offer me a private competitive rate to keep my business but I had already signed the contract. I'll call them again when this contract is up! 
    StarTex Power responds October 7th, 2013:
    Thank you Adam for your kind words as we take Customer Service seriously and as our customers are our #1 Priority. We look forward to being your electric provider again in the future.


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      —
    Easy
     I signed up for a six month plan and everything went smooth. Connection, (online) billing and payment, and disconnection when I moved out all went sm... 

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    Easy

     I signed up for a six month plan and everything went smooth. Connection, (online) billing and payment, and disconnection when I moved out all went smooth and without surprises. I had great service every time I called customer service. They didn't have the best price, but I would rather pay an extra cent/kwH than have to deal with incompetence. 
    StarTex Power responds October 7th, 2013:
    StarTex Power appreciates the opportunity to respond to this posting. Thank you for your compliments regarding StarTex Power and customer service. StarTex Power value your feedback.


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    Pollution Free e-Plus 12


    13.7¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Pollution Free e-Plus 12




  • 100% clean, renewable energy
  • Requires Tree Free billing and Auto Pay

  • More Plans for Green Mountain Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  13.40¢
    Rate @ 1,000 kWh :  13.70¢
    Rate @ 500 kWh :  14.20¢




      —
    Star Tex is non compliant with our electric situation

     Star Tx Power has been marketing Garland TX. 80 % of our city is served by Garland Power and Light - a muni through the TMPA. This is a result of a s... 

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    Star Tex is non compliant with our electric situation

     Star Tx Power has been marketing Garland TX. 80 % of our city is served by Garland Power and Light - a muni through the TMPA. This is a result of a senate bill of some years back. ST is leaving personal information on the door for all to see. I have received complaints from our neighborhood. I called ST and after several numbers and a disappointing rejection ,I did what the ST customer service manager angrily told me- ' Contact your city leaders" .I did as well as let citizen on patrol know to look for strangers .I let our neighborhood officer know also. I called ST and finessed my way to a real person in ILL. He gave me the number of a woman in TX as he understood. She has not called back all day. Customer service told me they did not go door to door. I confronted him with the fact that we have the flyers.I am heartsick that an elderly person or an ESL person could be an easy target and create a contract that they cannot use.
    ST - pls fix this! We cannot sign up with you in this area. 
    StarTex Power responds October 7th, 2013:
    Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your details, StarTex Power would appreciate the opportunity to address your concerns.


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    Find Great Deals on Electricity

    Cheap Electricity Plans
      —
    Supervisor Hung Up On Me!!
     I have been battling for almost a week now to get a charge removed from my bill for $40. I have been a loyal customer for 2 years now. I have never ... 

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    Supervisor Hung Up On Me!!

     I have been battling for almost a week now to get a charge removed from my bill for $40. I have been a loyal customer for 2 years now. I have never called to complain. I've never not paid my bill. I've never had a credit on my account. After speaking with a customer service Rep and her supervisor I asked for a higher supervisor. Then I got Simon in the collections department. After stating my case to him he became very rude. He began talking over me. He was very snappy. I asked him about customer service and this is how you treat people and he said well I'm in the claims department and I can do that. Several more rude statements were made before I finally gave up and demanded his supervisor. He said there was no one else above him. He was the final spoken word on my matter at hand. He then cut me off to let me go. I told him to not hang up and connect me with someone else... And then he just hung up on me!!
    I am so shocked at how I was treated. I'm in the customer service industry and I cannot believe that happened. So disappointed. I was such a fan too... 
    StarTex Power responds October 7th, 2013:
    StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mrs. Roady to discuss this issue.


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      —
    Pretty Good! No Problems.
     I used this company for over a year anf there were no real issues, They have excellent customer service and many free bill paying options. Pricing se... 

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    Pretty Good! No Problems.

     I used this company for over a year anf there were no real issues, They have excellent customer service and many free bill paying options. Pricing seemed about average compared to other companies. They ususlly answer the phone in under 2 minutes of u calling. 
    StarTex Power responds September 12th, 2013:
    StarTex Power appreciates the opportunity to respond to this posting. Thank you Cynthia for your compliments regarding StarTex Power and customer service. StarTex Power value your feedback.


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      —
    3.5YRS USER
     I HAD STAR TEX FOR THE LAST 3.5YRS AND IT WAS GREAT IN EVERY SINGLE CATEGORY. JUST THE PRICE WAS NOT THE LOWEST ONE, BUT IM SURE IT WAS ALWAYS IN THE ... 

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    3.5YRS USER

     I HAD STAR TEX FOR THE LAST 3.5YRS AND IT WAS GREAT IN EVERY SINGLE CATEGORY. JUST THE PRICE WAS NOT THE LOWEST ONE, BUT IM SURE IT WAS ALWAYS IN THE LOWEST 3. 
    StarTex Power responds August 8th, 2013:
    StarTex Power appreciates the opportunity to respond to this post. Thank you Mr. Ed Mon for your comments. StarTex Powers' goal is to remain competitive in the Market.


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      —
    $9.95 minimum usage charge on <1000 kwh doesn't make sense!!
     I have been a startex power customer for more than 3 years now. It's time for me to renew but was shocked to see the min charge increased from $4.99 t... 

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    $9.95 minimum usage charge on <1000 kwh doesn't make sense!!

     I have been a startex power customer for more than 3 years now. It's time for me to renew but was shocked to see the min charge increased from $4.99 to $9.95 and criteria changed from <500kwh to <1000kwh. I am a student and never use more than 1000kwh in a month. This is clearly a way to extract extra money from the customers as I will end up paying $120 a year just because I don't waste electricity! Outrageous!!
    Highly disappointed by this move from Startex. 
    StarTex Power responds August 8th, 2013:
    Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns


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    Smart Value 12 Online


    10.4¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Smart Value 12 Online




    Use between 1000 and 2000 kWh and receive a $30 bill credit!

    More Plans for Cirro Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $200
    Monthly Recurring Charge :  $7.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  11.20¢
    Rate @ 1,000 kWh :  10.40¢
    Rate @ 500 kWh :  14.70¢




      —
    StarTex is forcing the low usage customers to leave!

     I am facing the same minimum usage fee issue too! StarTex paid no effort in retaining their current customers - and raise the minimum usage bar and ... 

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    StarTex is forcing the low usage customers to leave!

     I am facing the same minimum usage fee issue too!

    StarTex paid no effort in retaining their current customers - and raise the minimum usage bar and penalty! They used to only charge $4.99 for usage below 500 kWh per month, but increased the fee to $9.33 for a minimum usage fee for 1000 kWh! Customer service rep is not helpful either and said there's nothing else she can do.

    I hope Startex will keep their old policy to service users with lower usage (without penalizing them!)- or else they are just gonna drive their loyal customers away! 
    StarTex Power responds August 8th, 2013:
    StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.


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      —
    Great rates for NEW customers
     If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next... 

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    Great rates for NEW customers

     If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next move before your contract is about to expire. I have used StarTex for a long time. Unfortunately, their rates went up, so I went away and singed a contract with another company. I contacted customer service a couple of times, and all went great. They speak good English and good Spanish and are professionals. 
    StarTex Power responds August 8th, 2013:
    Thank you Mr. Ramirez for your kind words as we take Customer Service seriously and as our customers are our #1 Priority.


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      —
    Disappointed
     After having Star Tex Power for a couple of years I wanted to transfer my service to my new home. I was unable to do so, because they do not update t... 

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    Disappointed

     After having Star Tex Power for a couple of years I wanted to transfer my service to my new home. I was unable to do so, because they do not update their systems. I was forced to find another company. Even after being in the new home 9 months, Star Tex still has our home listed as a commercial meter. I was even told by the customer service rep to just pay commercial pricing! Before we moved into the home Center Point was sent out to verify if it is indeed commercial or residential. After verification Star Tex is the only company that has us listed as a commercial meter. Very disappointed. 
    StarTex Power responds August 8th, 2013:
    Thank you for your feedback; StarTex Power is more than happy to investigate the issue described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns


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      —
    Used to love...not anymore
     I have been with StarTex since July 2009. Every year, I have renewed with the 12 month contract, and I have been very happy. No issues with billing,... 

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    Used to love...not anymore

     I have been with StarTex since July 2009. Every year, I have renewed with the 12 month contract, and I have been very happy. No issues with billing, and when I have had to contact them (I believe only twice over almost 4 years), no issues. They have resolved things to my satisfaction each and everytime. This year, I go to renew...wham, 9.99 fee unless you use 1,000 KwH. Well, my family only does that about 3 times a year. I was ok with the 4.99 fee for 500 kw, as we usually do that. I had seen some people talk about calling their CS and that they could offer the 4.99. Not true...just got off the phone with them, and they said I could only do the 9.99 fee. So, I guess I go with another company now. I am not willing to pay 9.99 a month because I don't leave my lights on and run the AC 24/7. Ridiculous... 
    StarTex Power responds August 7th, 2013:
    StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and our records indicate this matter has been resolved.


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    Secure 36-month


    11.1¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Secure 36-month


    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing
    Rate @ 2,000 kWh :  10.70¢
    Rate @ 1,000 kWh :  11.00¢
    Rate @ 500 kWh :  13.50¢




      —
    Great Company

     They were my electricity provider for 2 years while in college. My 6 mo. contract at my current residence is about to expire. Unfortunatelly, I have m... 

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    Great Company

     They were my electricity provider for 2 years while in college. My 6 mo. contract at my current residence is about to expire. Unfortunatelly, I have move on to a diff. provider for better rates. 
    StarTex Power responds August 7th, 2013:
    Thank you for your feedback; StarTex Power is more than happy to investigate your concerns described in your review, as our customers are our #1 Priority. Please email us at Service@StarTexPower.com, with your account details, StarTex Power would appreciate the opportunity to address your concerns.


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      —
    Minimum Usage Fee increase
     I was a customer before they were bought by Constellation Energy. I called them shortly afterwards and told them I would give them a chance. One of th... 

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    Minimum Usage Fee increase

     I was a customer before they were bought by Constellation Energy. I called them shortly afterwards and told them I would give them a chance. One of the deciding factors in choosing them in the first place was the minimum usage fee. I use below 500 kWh one month a year (maybe) and in the past 12 months I have used below 1000 kWh 9 months. With the new minimum usage fee increase and not offering anything below a 12 month plan. I will be paying an extra $90 a year. I have decided to fire StarTex and switched providers. They were charging $4.99 as a minimum usage fee below 500 kWh. Now they are charging $9.95 for a minimum usage fee below 999 kWh. I did call customer service to see if there was anything they could do, since I had been a customer for over 3 years. I was told they have had meetings and was nothing they could do about waiving this fee or modifying it. 
    StarTex Power responds August 7th, 2013:
    StarTex Power appreciates the opportunity to respond to this posting, as we take Customer Service and any claims of customer concerns very seriously. We investigated this situation, and are attempting to contact Mrs. R. L. Sachse to discuss this issue.


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      —
    Need to read your bill statement
     A note of advise: you need to read your monthly bill statement, and also be careful when you switch even after the contract expires. Additional charge... 

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    Need to read your bill statement

     A note of advise: you need to read your monthly bill statement, and also be careful when you switch even after the contract expires. Additional charge is adding to your account every so often. Hate to call in every time to argue, but you can try to get over charged money back. 
    StarTex Power responds July 25th, 2013:
    Thank you for bringing this matter to our attention and for your feedback. StarTex Power is more than happy to investigate your concerns related to your StarTex Power invoice. Please email us at Service@StarTexPower.com, with your account details, we would appreciate the opportunity to address your concerns, as our customers are our #1 Priority.


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