They cancelled my previous service without my permission
“ I enrolled online and it didnt give an option start date. I called and was told would get a reply in 2 days. Then the order was worked the same day. They cancelled my old provider who is going to charge $295 cancelation fee. I didnt ask for order to be worked same day I put in order. It didnt give me a chance to enter a due date ”
June 28th, 2020
“ At first it was ok but now it's getting ridiculous.. From 110.00 to 150.00 to 175.00 and now 222.00 and my next is 272.. I am switching ”
June 24th, 2020
Do NOT use Stream! -NEVER-
I was a loyal customer for Stream for several years. My bills kept getting bigger and bigger, when I would call and ask about it basically saying it's getting out of hand. I was switched over to "someone that could help me". I then explained the situation to them and asked if they were able to help, her reply was I can take your payment. ((Keep in mind I've been with them for years)) so I assumed they would hold their word. NOPE! After explaining the situation with them, they had the nerve to switch me over to "someone that could help" . Needless to say no one was able to help me understand why my bills were so expensive.
THEY DONT HOLD THEIR WORDS.
THEY SWITCH YOU OVER TO MULTIPLE PEOPLE.
THEIR PRICE IS OUTRAGEOUSLY HIGH.
IT'S AN AWFUL COMPANY TO WORK WITH.
I RECOMMEND ENERGY OGRE ”
June 17th, 2020
“ I spoke with customer service about a payment that was made on my account and i was giving the round around about returning the extra payment that was posted to my account, and also the money that was left over from the the bill i was informed that it would take 7-14 days to be returned by mail and it was already sent out already and it has been over a month and i haven't receive nothing yet then when i checked my account to pay my bill i noticed that it was posted to my account as if i had made a payment ”
June 13th, 2020
Billing and account
Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this. ”
May 23rd, 2020
lots of hidden cost
“ They sale you saying they have lower rate, but they quote you on higher usage and than they say oh we thought that was your usage. It happen to me, and i endup paying more now for 1 year. everything verbal on phone you will just received bill ”
May 14th, 2020
Stay away !
“ I had 2 accounts with stream energy in the past, first of all their unit price is just too much for a 1 bedroom apt I was paying 200+ a month every month I finally got tired and tried to switch my services, they charged me current month bill in addition 30 days for idk meter cut charges and early termination fees which was 900+ for 1 bedroom I tried calling them like millions of times for help nobody even cared and hurted my credit pretty bad, i dont think anybody deserves this kind of treatment ”
May 13th, 2020
Company does not value or care about there customers.
“ I have been with this company for almost nine years and this is the third time and the last time that they stick me with a bill over three hundred dollars. I didnt receive a bill in January but February comes and I receive a bill for two hundred and then a week later one for three hundred. I had to call to aske why and what was going on.They tell me they will give me time to pay it and it would be due in April. Its an pandemic and we have been in Shutdown. They didnt ask if I could afford or if I had lost my job. Yes I know I have to pay for electricity but it my company fails to provide the bill hows it my fault?? ”
April 26th, 2020
I've been with stream since 2009. I'm not sure if someone new came in, but the customer service department is beyond awful. I moved in December and I contacted stream to advise of my new address change and a transfer services. The Rep that I spoke to made the mistake of not listening me and he placed me on a much higher rate plan. I went from a 2000 square-foot house to a 700 square-foot villa. My bill for Jan and Feb were $170 and $152. My bill was never that high at my prior address. Take note I was living is a 3 bedroom home.
When I called to let them know this was a mistake. I spoke to a Supervisor by the nameor Mareno. He told me he could not do anything about the charges. I told him I wanted to cancel my service and he immediately told me "Okay." He could care less. I wonder how many other customers they are going to run off. I called TXU and I was given a very low rate that would not change for a year. I then received a call from a Kerri at the retention department. I explained to her all of the above. She tried to convince me to come back to stream. I told her I was not going back to be treated so poorly. She told me she would waive the $250 fee for my cancellation and she would go ahead and send the high bill to the "investigation department."
I just received a call from a Manny from the investigation department. He was very rude and told me the rate was correct. I tried to explain to him that I was not a new customer and his response was comical. He told me he could not do anything about the charges. Why is this guy working there?
I had to tell him how to treat customers.
When you call someone and leave a voicemail. Speak at an average speed and make sure to repeat your number twice. When I called him his voicemail he did not state his name. Extremely unprofessional .
I'm pretty disgusted with this company. Please take note that a contract must be signed for a set rate and they will change it at any moment,
It was a great company when they began. I was treated well and respected. I'm guessing they grew and we are only a number to them. They have become greedy and I foresee customers cancelling their services sooner than later.
Meanwhile I cannot get a hold of Kerri.
When you hear STREAM run as fast as you can. ”
March 26th, 2020
The rep took my deposit for buisness account. Then get a call saying tax id isnt sufficient. Rep took two days and still told me i needed to wait. He threatened me and said let's meet in personal he wanted to fight.
I called and handle it myself with streams buisness department. Then when I wanted to file a complaint it gets disconnected. ”
March 26th, 2020
“ I WAS PLACED ON HOLD FOR OVER AN HOUR , NO ONE GOT BACK WITH ME. I FINALLY HUNG UP. I CALLED TXU, GOT AN ANSWER IMMEDIATELY & GOT SERVICE SET UP TODAY. ”
February 28th, 2020
“ I have been with Stream more 4 years, but finally realized they're deceiving by all means. They decided not to send bills in order to charge late fees. I called them many times but nothing is done. They even decided by end not to send energy weekly report... They're more than worst ”
February 11th, 2020
Significantly lowered my rate
I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.
Now I have a great plan and with a fixed rate. No service issues to speak of. ”
February 11th, 2020
Switched & Saved - for years
“ Since my husband switched to Stream in 2005, we have been overwhelmingly pleased with the service and rates that we have. There are no hidden fees and the bills are really low in cost compared to the previous company! Thank you, Stream! ”
February 10th, 2020
“ Told me they except solar. Had solar installed. For 6 months I had the solar active, but not using it. Started using the service, thinking I had built up a lot of energy. Received a bill. Called and was told they don't except solar. Lost all the energy. ”
January 7th, 2020
They are professional
“ I have approximately 10 years with Stream Energy and in all these years everything has gone very well it has never really gone extremely high and now I have to renew my contract in a couple of months and I will do it again ”
November 13th, 2019
Worst Company ever
“ Customer service is worst. They hang up on you. Had my electric on auto pay and got electric turned OFF! Their system is worst. They lie. Told me it would be up to 48 hours to get on. I have smart meter. They said AEP turns it on. AEP said that is not true. Stream can send signal. It's a run around. They are incompetent. ”
November 13th, 2019
“ I have been w/Stream for a few years and happy! Low rates, good customer service, etc.! ”
November 11th, 2019
“ I do not recommend getting new services with them. I have had them for almost a year & the customer service is horrible. I have never been late on a payment and they decide to take charge my account twice for a $234 bill!! Not once was there and consideration that I had other bills due. I was told 24-48 hours for a refund. The. After 48 hours I was told 7-10 days. Im waiting for my contract to end so I can cancel them all the way out. They are very in professional! ”
September 27th, 2019
Customer Service is Nonexistent
“ I just want to warn everybody I know to stay away from Stream Energy! My parents have been loyal customers for years now. But since my Dad (88 yrs) got cancer and had to move in with my sister, they have been trying to charge them a $250 early termination fee. Each time we have contacted them to get the fee dropped, they have given us a different hoop to jump through saying the previous one wasn't good enough. Nobody we talked to in Customer Support speaks English as their first language and some of them you can't understand half of what they're saying and they can't understand you. I have spent several days worth of time working on this and that doesn't count the time my mother spent before me. We were both left on hold multiple times for over an hour and finally hung up. I regret recommending Stream to her. As soon as my contract expires, I WILL be switching to another provider. ”
September 24th, 2019