They are professional
“ I have approximately 10 years with Stream Energy and in all these years everything has gone very well it has never really gone extremely high and now I have to renew my contract in a couple of months and I will do it again ”
November 13th, 2019
“ Been with stream for a year now never had any problems with my bill or customer servixe ”
May 29th, 2018
stream energy has always given us the best rates for electrical consuption.
the only fault that i find with them is difficulty in paying bills , communication in general ”
October 11th, 2015
“ Been with Stream for nine years and have not had a single issue. I have called Customer Service a couple of times with questions, and the only real trouble I've had with CS is a brief wait time to reach a live person. (This is no different from my previous provider.) I receive notices with my bill at least two months before my contract expires, plenty of time to choose a new plan. ”
November 19th, 2014
Much lower rates with Stream
“ My monthly electricity bills are consistently about 1/3 lower with Stream over my previous supplier. That's a huge amount of money that now stays in my pocket. ”
October 16th, 2014
Great Rates Great Company
“ Stream has excellent rates and allows you to lock the rates in. Energy rates like every other commodity fluctuate in price. If you are not on a contract you will be subject to prices that fluctuate based on market conditions. If you are paying your bill on time there should not be a need to call customer service. Most issues can be handled online which helps reduce cost got the company and the customer. If you have a low rate locked in and your bill is high it's because of usage or usage that was reported. That has nothing to do with the Eletricity company no matter who you have. Educate yourself on how your bill is comprised and what entities are responsible for each area of your billing. ”
April 24th, 2014
Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with friends and neighbors who are not with Stream, mine are the best. Thank you Stream for continuing to provide great rates and customer service!!
Regarding other's negative remarks.... I haven't seen or heard of a perfect company out there. That said, I do believe and have seen Stream care and go above and beyond in customer service. ”
February 28th, 2014
Better price for electricity
“ I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity can be...comparatively speaking. I have a personal representative who lets me know when my contract is going to expire so I can re-up at the best going rate. Stream and my Ignite rep are the best way I have found to get my retail electricity service. ”
November 4th, 2013
Excellent service, excellent prices!
I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some research, and was disgusted to learn I'd been paying way more with Reliant than I would be with Stream.
Switched to Stream, set up my online billing, and started getting lower electric bills right off the bat.
I have not needed customer service, so can't rate that accurately. I do recommend Stream. ”
September 2nd, 2013
I Love this Company.
“ Ever Since I switched energy companies I have saved so much money on my light bill. ”
April 12th, 2012
“ With TXU I would pay 400.00 to 600.00 a month, for the very cold and very hot months..The same thing when I switched to Reliant.. I switch to Stream Energy two years ago.. I now pay 120.00 to 225.00 during those same months.. ”
March 23rd, 2012
“ This is a great energy server. They have good prices and are willing to work with you. I would recmend them to all my friends! ”
July 22nd, 2011
Would prefer that they didn't charge a fee to pay online!
Moved to Stream from TXU 2+ years ago. Savings were great compared to TXU and the 100% green plan rates have been very reasonable. Customer service has been good and the reps have been courteous.
Two complaints -
First - They do charge a fee ($3.95 at last check) to pay by credit card online. Really don't like this, but it is not a deal breaker. We've paid it the old fashion way - mail a check every month (usually more than a week ahead of the due date) to a local PO Box in Dallas.
Second - On two occassions it has taken them more than a week to post the payments. The mail may be slow...but its not that slow!
On both occassions the customer service resolved the issue to my satisfaction.
As of 7-20-11 at the end of my current plan, several competitors are offering much better rates, so we are making a change. If Streams rates are back inline next time my plan is up,I would consider moving back. ”
July 20th, 2011
“ Prompt, effeceint, Offer varity in plans ”
March 2nd, 2011
owner of household
“ Great experience with Stream terrible experience with ONCOR owned by TXU ”
January 7th, 2011
“ I am happy with the company. ”
January 5th, 2011
All is Really Good
“ I know you probably rarely hear from people who have had a good experience but here goes. I have had this service for 6 months now and just renewed again. So far I am very impressed. I haven't had a reason to call customer service since I pay my bills on time every month. But everything is well run. My bills come, they are lower and my electricity is the same. I was a little skeptical when someone asked me to be their customer but I couldn't be happier with the savings. The rates just went down again. So I am very happy. ”
November 8th, 2010
Better than TXU so far.
“ It is so funny to read the reviews. Notice how only people who have a problem write reviews. Just think McDonalds has served billions and has millions of complaints tens of thousands of law suits and haters world wide. The moral of the story is... you cant make everyone happy and some people will never be happy. I am happy with Stream. Just thought you should hear both sides of the story. Yes my rep did speak English, I was not on hold for 2 hours and if you pay your bill they dont shut it off. what a concept that someone would cut you off for not paying a bill... what a crock huh. (heavy sarcasm)Try not paying your car payment... see if they dont come take it back. Thats the way the world works people! ”
September 30th, 2010
My new company
Stream is cheaper the TXU and Reliaent engery
and with out some of the fees they charge. ”
June 21st, 2010
Stream Energy saved me a ton of $$$
“ Quick and easy billing, no fine-print. Best of all, no $6 surcharge for customer service calls. ”
June 21st, 2010
Practical Online pymnts options
“ I am a 2 year Stream Happy customer, it just keep getting better. My online payment company just added Stream, VERY practical... the well structured statement is something that i didnt get with my last provider... I DONT WORK for them and I am not getting paid for this comment, I wish all the comments were genuine and not by employees by the same company... ”
April 18th, 2010
I'm Happy. Beats what I had.
“ I have not had any problems. Billing is easy to read, unlike some other companies. I have had a very good experience with them. NO COMPLAINTS!!!! ”
April 3rd, 2010
“ I have been extremely happy with Stream. I have saved a lot of money also. Very Very Very Happy!!! ”
March 1st, 2010
“ Love this Company. Have always received EXCELLANT service. ”
February 16th, 2010
“ I have had a good experience and a pretty low price. ”
February 3rd, 2010
“ Stream has been good to me. Good rates, kept with there contracted rate, even when rates went sky high after the hurricans. ”
January 12th, 2010
“ The rates are great, and they have no service fees every month. I am so happy to b a customer. ”
January 11th, 2010
Stream electric has been great!
“ I have had a great experience so far with Stream. A friend asked me to be his customer. I have to admit that I was a little leary and had really low expectations. Shame on me because this is a good friend of mine who is a good guy from a good family. I have referred him several friends to be his customer and all have had good experiences. Once I understood the differences (good rates with no service fees, junk fees, etc.) I really became a fan. All I know is I pay a lot less than I did before and the service is better. Plus I am helping out my friend. ”
January 10th, 2010
“ Stream has been my electric company for the last 4 years. They have been a good provider locking me in at a fixed rate for 3 years after my 1st year of service. Additionally, I have been a good customer always paying in a timely manner and unfortunately for them some local Houston companies have significantly better 1 year fixed rates. If Stream could even keep me at the same rate as I am currently paying I would have stayed with them. To all of you folks that work for energy companies- you need to get on the ball when it comes to taking care of current customers. So now I will switch to SW Power and Light or Mega in the next 30 days on a 1 year fixed. ”
January 6th, 2010
“ The change and service provided for the change and checking on expiration of current pland was very good. ”
January 4th, 2010
“ They were right we have not seen any difference except Stream contacted us to let us know our contract was coming up and we saved even more. ”
January 4th, 2010
“ Great customer service, always willing to help if there is a problem. ”
December 2nd, 2009
“ Great customer service with the best prices. No hidden fees. They Rock! ”
November 25th, 2009
WoW! My electric bill dropped in half.
“ Let me tell you about my Stream Energy experience in my opinion. When I was approached by a friend I thought to myself this is crazy, how much is 1 or two pennies going to save me a month, and is it worth the bother? Well, now I know, my bill dropped by $80.00 and it was prety simple to switch. The kilowatt usage was equal to the month before. Apples to apples. Thanks for the power to choose and deregulated energy. ”
November 22nd, 2009
“ Their price does not bounce up and down. They are consistently lower than Reliant. Other companies have lower prices that later go higher. Been a customer now for over 4 yrs. Highly recommend! ”
October 19th, 2009
Zero Deposit...Yipeeee 4 me
“ As a recent college graduate, I was shocked to find out that I would not have to put up a deposit. I recommended it to 3 of my friends who have experienced the same.....Try it 1st...the other company's had a mandatory deposit when they found out I had never had service before! ”
September 9th, 2009
“ I have been with stream for 4 years and are very pleased with their service ”
August 26th, 2009
Stream Energy Service
“ I have been completely pleased in every way as a Stream Energy customer. They are very competitive with their rates and the ease of signing up as a customer was a breeze! Since becoming a Stream Energy customer, the only thing that has gone in a downward direction has been the amount of my monthly bills! ”
August 24th, 2009
“ I was approached by a friend that is an independent associate. First, I had questions and wondered what if my electric went out. She explained there were no risk, the service wouldn't change. I've been very happy and my rates went down after my contract was up, now that's a change. I would reccomend Stream to anyone. ”
August 16th, 2009
Reliable Service, Great Price!
“ For the last 2 years with locked-in rate of 0.1190 per kWh, our bills have been much better than before. The service from Stream Energy has been impeccable as well. Highly recommended! ”
July 14th, 2009