The best review categories for Summer Energy are , rated at 0.0 out of 5, and , rated at 0.0 of 5.
  — Ila
PERFECT COMPANY TO USE!!
 Great rates! Nice people! Terms are clearly stated! 

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PERFECT COMPANY TO USE!!

 Great rates! Nice people! Terms are clearly stated! 

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  — Frustrated!!
Mysteriously late arriving bill
 My bill arrived 8 days after their bill date but only 7 days before the bill was due. My only option was to pay the bill online and pay their 3.99 pro... 

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Mysteriously late arriving bill

 My bill arrived 8 days after their bill date but only 7 days before the bill was due. My only option was to pay the bill online and pay their 3.99 processing fee. I called customer service to find out what the problem was and was met with a not their problem attitude and told if the bill was late I would be charged a 10% late fee and it if was 15 days late, I would be served a termination notice. I assured the lady I wasnt planning to be late but was trying to figure out why it took 8 days to get their bill. No response!! I will not be renewing with them. 

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  — Dissatisfied Customer
Worst Electric Co ever
 BEWARE OF SUMMER ENERGY ELECTRIC COMPANY, they are by far the worst electricity provider, I don't see how they are even still in business...A moving ... 

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Worst Electric Co ever

 BEWARE OF SUMMER ENERGY ELECTRIC COMPANY, they are by far the worst electricity provider, I don't see how they are even still in business...A moving company recommended them to me, so I guess they are all in it together, but Summer Energy jacks up your bill with hidden fees, disconnect your services before you are even 15 days past due without sending a disonnect notice even if you have never been late on your bill previously (but of course they say the did after 3 days past due), and the customer service is horrible on top of all that! Summer Energy does not value their reputable customers at all. 

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Customer Review Summary

5 Star Reviews
 
29%
4 Star Reviews
 
9%
3 Star Reviews
 
7%
2 Star Reviews
 
9%
1 Star Reviews
 
45%
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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leadin...

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Constellation Energy is one of the largest conglomerates in North America. They operate over 35 power plants in 11 states and are one of the leading competitive suppliers of electricity and natural gas, as well as Baltimore Gas & Electric, their regulated utility in central Maryland.

In 2012 Constellation was purchased by Exelon, which has business activities in 47 different states. Exelon is the largest competitive power generator in the United States and is the second largest electricity and natural gas supplier in America.


Read Constellation Reviews

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  — Marilyn Z
Excellent company with great customer service
 These people have been wonderful to us and their rates could not be beat. Since we conserve on our utilities, we rarely go over the 500 kWh per month... 

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Excellent company with great customer service

 These people have been wonderful to us and their rates could not be beat. Since we conserve on our utilities, we rarely go over the 500 kWh per month and they have never charged us that extra fee for not using enough electricity.

We have been with them 3 years and I am about to renew for another year. 

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Smart Power 12


10.4¢
per kWh @ 1,000 kWh
12
month term
more info

Smart Power 12




  • Great 12 month rate
  • Price Protection through next summer
  • Excellent choice for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $125
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Edwin Lomax
    Liars and Cheats

     They sent me a letter saying they were changing the terms of service. They were adding processing fees to pay your bill. The letter said if this is no... 

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    Liars and Cheats

     They sent me a letter saying they were changing the terms of service. They were adding processing fees to pay your bill. The letter said if this is not acceptable you may terminate the contract with no early termination fee if done within 14 Days. I called to verify the letter and informed them I would be terminating the contract. I changed to a different company in less than 14 days but still got a bill for a $200 early termination fee. 

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    This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Summer Energy

    Our analysis of Summer Energy

      — JJ
    Crooks
     Customer Service was OK, but they have so many hidden fees its ridiculous, there a rip off, I switched to amigo energy and my bill was cut in half, ac... 

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    Crooks

     Customer Service was OK, but they have so many hidden fees its ridiculous, there a rip off, I switched to amigo energy and my bill was cut in half, actually more than half, all the good ratings must be from their employees. 

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    Gexa Steady Saver 8


    N/A
    per kWh @ 1,000 kWh
    8
    month term
    more info

    Gexa Steady Saver 8




  • Simple Fixed Rate
  • No Bill Gimmicks!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  8 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $9.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Texas Electricity Ratings

    score for Summer Energy:


    ( 2.8 / 5 )
    See how ratings work
    All Providers Ranked From High To Low
      — John
    Poor customer service
     I was on hold for 13 minutes before I spoke with a service rep who could NOT help me. Vastly understaffed customer service center. They charge $1.... 

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    Poor customer service

     I was on hold for 13 minutes before I spoke with a service rep who could NOT help me. Vastly understaffed customer service center.

    They charge $1.99 to use a credit card to pay your bill.

    The payment due date changes almost every month.

    Not customer friendly.

    I will change my electric provider as soon as my current contract expires.  

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      — Dan
    Utterly incompetent Billing that only exists to generate fees.
     I used online bill pay, like I have with every other company I deal with, and Summer Energy "says" that they didn't receive my money. Every other com... 

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    Utterly incompetent Billing that only exists to generate fees.

     I used online bill pay, like I have with every other company I deal with, and Summer Energy "says" that they didn't receive my money. Every other company will waive fees if there is a mistake, but of course they loaded me up with fees instantly, and generated disconnect notices. I would look for a more reputable company. 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Vanessa A.
    The best light company
     I have had several other companies and Summer beats them in everything. Great pricing, great and super friendly customer service. Its a company that w... 

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    The best light company

     I have had several other companies and Summer beats them in everything. Great pricing, great and super friendly customer service. Its a company that wants to have their customers happy. I will never switch any where else. I have recommended several friends and family to them and they have all been happy as well. 

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      — K
    Hidden Fees; Terrible Service
     I signed up for Summer Energy under the understanding that they had no minimum usage fees. Not the case. I am enrolled in auto pay, so the payment i... 

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    Hidden Fees; Terrible Service

     I signed up for Summer Energy under the understanding that they had no minimum usage fees. Not the case.

    I am enrolled in auto pay, so the payment is automatically drafted from my bank account each month. For several months in the Fall they mailed me disconnect notices, then charged my account for the notice. The problem is I had paid each bill on time. They said that because they warned me that it would be disconnected if I didn't pay, I had to pay for the notice fees.

    Their customer service is awful. They are lazy and don't try to help you. I was told multiple times that my account would be credited and prices would be fixed after they raised our rate in the middle of our plan. They admitted a mistake on their part - that's fine, things happen. It took me 4 charges and almost 2 weeks to get them to set the price back correctly. I was told since this was on their end and I had been asking for 2 weeks prior to bill due date that they would not charge late fees. When I paid my bill there was a late fee.

    The bottom line is, if you value customer service and don't want to fight tooth and nail for the plan you signed up for, do not sign with Summer Energy! I was excited about a low rate and that simply didn't happen. Our bills are consistently $200+ and we live in a second floor 2 bedroom apartment. 

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      — Herman Jacobs
    Mails Bills Out Late Than Charges You a Transaction Fee for Electronic Payment
     My July bill has an invoice date of July 2 and a due date of July 20. Unfortunately, I did not actually receive the bill in the mail until today, July... 

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    Mails Bills Out Late Than Charges You a Transaction Fee for Electronic Payment

     My July bill has an invoice date of July 2 and a due date of July 20. Unfortunately, I did not actually receive the bill in the mail until today, July 14, which is only three business days before the due date. Summer Energy's bill states that I should allow 7 to 10 days for receipt and processing of payments sent by mail. I wanted to make sure my payment would be received on time, so I immediately called Summer Energy's customer service line to pay the bill over the phone. Today, July 14, I was told that I could pay over the phone or over the internet, but there would be a electronic payment transaction fee of $1.99 or 1% of the amount of the bill. I explained that the bill had arrived at my house late, and it did not seem fair that I should be charged a transaction fee when I was doing an electronic payment to make sure that a bill that was received late would still be paid on time. The representative, Mary, reading carefully from her script, said the electronic payment transaction fee cannot be waived under any circumstances. She was both adamant and condescending.

    What should we think about a company like Summer Energy that would choose to lose a reliable customer (who always pays his bill on time!) in order to collect a one-time $2 transaction fee?

    Of course, I will make sure this bill gets paid on time, whether or not I have to pay the stupid $2 transaction fee. But my contract expires in two months, and I will not renew with a company that thinks my business is worth less than $2. 

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    Find Electricity Plans in Texas:


      — Jessica
    Avoid this company!!
     I used this company for nearly two years, and have had a lot of trouble with them. For most of the time everything ran smoothly, and I had a great con... 

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    Avoid this company!!

     I used this company for nearly two years, and have had a lot of trouble with them. For most of the time everything ran smoothly, and I had a great contract price. Then in March 2014 I an issue where their online bill pay system acted like it took the payment, but didn't. I input the payment with my saved information on the webpage, and got a confirmation. While I was on vacation they shut off my power! They said that the payment returned, but there was money in my bank account. So I called my bank, and they verified that the transaction had never even gotten to them, so any error was on the end of Summer Energy. Even after verifying this, I still had to call back several time to get all the fees taken off. They refused to let me speak with a manager and had the audacity to tell me that they would never take any fees off my account again, like it was my fault!
    In December 2014 they double charged my account when I made my online payment for my November bill. I let this slide since they are so hard to work with, and my bill was only $30 because I was in the process of moving, and was only at the residence half the time.
    I was finished moving out in December, but was busy and didn't cancel until the beginning of January. The man I spoke with said he would close out the account and email me my final statement.
    Today on January 29, 2015. I get a notice in the mail saying they are disconnecting my service for nonpayment! When I called, they said the account had not been closed, and there were no notes indicating that I had requested it to be closed! The person I spoke with said she would look into it, but my expectations at this point are very poor. 

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    18 Month Usage Bill Credit


    9.1¢
    per kWh @ 1,000 kWh
    18
    month term
    more info

    18 Month Usage Bill Credit




  • Great bill credit!
  • Low Rate Through the Summer!

  • More Plans for Constellation

    Plan Info
    Term Length :  18 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Senior Citizen
    disconection every month

     This was the worst service i have ever had. They cashed a check and then made me pay with a credit card and every month this would happened and sent m... 

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    disconection every month

     This was the worst service i have ever had. They cashed a check and then made me pay with a credit card and every month this would happened and sent me a bill and the bottom said do not pay this is not a bill and also made me stop payment and then sent me a disconnection every month and i would have to explain my story all over again and i had it set up where they would take it out my bank every month and nope they didn't do it 

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      — Diego
    Great company to be with!!!
     I signed up with this company about a year ago, after several of months with company and no issues or surprises with my bill, referred it to my mother... 

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    Great company to be with!!!

     I signed up with this company about a year ago, after several of months with company and no issues or surprises with my bill, referred it to my mother in law whom she is extremely satisfied with service. I would definitely encourage everyone to try it. One of the few electricity companies that is fair with prices, and excellent customer service. 

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      — Josh Erickson
    Great Service, Great prices!!!
     I have been using Summer Energy for my electricity at both my home and business for almost two years now and I could not be more satisfied. When calli... 

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    Great Service, Great prices!!!

     I have been using Summer Energy for my electricity at both my home and business for almost two years now and I could not be more satisfied. When calling in to set up my account I was actually able to speak to a human, unlike most companies who make you go through several recordings first. They also were able to get me 2 cents cheaper on my business energy rate! I would recommend them to anyone!!! 

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      — Jacob Lewis
    Summer Energy is a good company.
     I've used over 7 electric companies since moving to Texas. I've been with Summer for over a year now and would recommend them to all shoppers. They ha... 

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    Summer Energy is a good company.

     I've used over 7 electric companies since moving to Texas. I've been with Summer for over a year now and would recommend them to all shoppers. They have excellent rates when you compare them to other offers. Their rates are all-in rates....while I was with Reliant I got a TDSP charges line item that was routinely 50% or more of my bill. Summer's prices are more in line with what you actually see when you get your bill. 

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    Entrust 6


    10.5¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Entrust 6




  • Straightforward Billing
  • Great rates for any sized home
  • Our best 6 Month Plan

  • More Plans for Entrust Energy

    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Donald K.
    Great Customer Service, Great Prices

     Have been extremely pleased with the customer service at Summer Energy. All my questions answered in a timely and polite manner. Never seemed to be an... 

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    Great Customer Service, Great Prices

     Have been extremely pleased with the customer service at Summer Energy. All my questions answered in a timely and polite manner. Never seemed to be an inconvenience to the reps, which is how I've felt when dealing to other companies. Great prices. Not paying an arm and a leg for electricity. Would definitely recommend. 

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      — Bill Mitchell
    Great decision to switch
     I recently switched over to summer energy from a comptetitor and I am truely please with that decision. The service is excelent and the rates are more... 

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    Great decision to switch

     I recently switched over to summer energy from a comptetitor and I am truely please with that decision. The service is excelent and the rates are more then fair. When I need to speak to a customer service rep it was easy and thy were very helpful. I would recommend sure energy to any one oft friends or relatives 

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      — Ila Warling
    Complete Company
     Low Prices....ANY questions answered in 1st call....multiple terms.....knowledgeable staff.....LOCAL TEXAS COMPANY! I have been with them 2 years and... 

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    Complete Company

     Low Prices....ANY questions answered in 1st call....multiple terms.....knowledgeable staff.....LOCAL TEXAS COMPANY! I have been with them 2 years and pay online every month with ease. If I ever have a question they answer quickly and correctly. All from a TEXAS based company not like the one from New Jersey or the one in bankruptcy..... 

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      — Leslie
    Time to eat my words
     Yesterday I gave a not so complimentary review of Summer Energy. I was upset because I felt like I had been taken advantage of because of being off co... 

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    Time to eat my words

     Yesterday I gave a not so complimentary review of Summer Energy. I was upset because I felt like I had been taken advantage of because of being off contract. I wrote the review here and wrote an email to customer service all within an hour yesterday. Today I recieved a call from customer service wanting to "make it right". Apparently, the system never generated a notice for me that my contract was expiring. Since I wasn't notified Summer Energy's customer service gave me a credit for the overages I was charged and extended my contract at the low rate I was paying until my move date. (We are moving so I had to cancel my service and talk to them about my rate increase in one phone call.) The phone call yesterday got me nowhere, but today a representative called me and we had a pleasant conversation about what the problem was and what they would do to fix it. I was surprised and very thankful for Summer Energy taking the time to read my email, research my situation, then make it right all within one single day. Summer Energy just redeemed themselves in my book, and I take back my review from yesterday. I WOULD recommend Summer Energy but I do suggest you are very aware of your contract end date so you don't have to deal with any change in rates being off contract. Thank you for going above and beyond, Summer Energy. 

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    12 Month Usage Bill Credit


    10.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    12 Month Usage Bill Credit




  • No Minimum Usage Charge!
  • Great Rates for Any Size Home!
  • Bill Credits at 1k and 2k usage!

  • More Plans for Constellation

    Plan Info
    Term Length :  12 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $50
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Leslie
    They will take advantage

     I signed a short term contract with Summer Energy because I knew I would be moving. My contract ended up ending about a month and a half before my mov... 

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    They will take advantage

     I signed a short term contract with Summer Energy because I knew I would be moving. My contract ended up ending about a month and a half before my move date. Off contract they have almost doubled my rate per kilowatt. I know they are well within their rights to charge a different rate while you are off contract, but I feel this is excessive. I feel as though I was taken advantage of, and even if I had renewed my contract my rate would have increased from 7 to 8 cents per kilo, while other company's right now are offering as low as a 6.7 cent rate. My off contract rate went up to 13 cents per kilo!!!! That's literally almost double. I expressed my concern to customer service, but of course I get the generic "I'm sorry you feel that way". The lack of concern and their questionable rate increases are enough for me to never use Summer Energy again, nor have anything good to say about my experience with them. 

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    Break away from contracts
    and credit checks.

    Find Prepaid Electric Plans
      — FM
    Great Compant, Great customer service.
     I have been with this company for two year, no issues at all. Even when I forgot to pay my bill and they send me a cancelation notice, they charged me... 

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    Great Compant, Great customer service.

     I have been with this company for two year, no issues at all.
    Even when I forgot to pay my bill and they send me a cancelation notice, they charged me a cancelation notice fee and a late payment fee, I called the customer service and the waived the charges even it was my mistake. 

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      — Kerri Shackelford
    Summer Energy experience
     I would NOT recommend Summer Energy, they slammed me for a much higher rate than I signed up for. 

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    Summer Energy experience

     I would NOT recommend Summer Energy, they slammed me for a much higher rate than I signed up for. 

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      — Joshua
    Best Customer Service I've Ever Received
     Any time I call this company, I am always blown away by how incredibly helpful their customer service staff is. My rates are also not terribly high, t... 

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    Best Customer Service I've Ever Received

     Any time I call this company, I am always blown away by how incredibly helpful their customer service staff is. My rates are also not terribly high, though they do have a small one-time minimum usage fee. However, this fee does not apply if you are already an existing customer. If I had any complaint, it would be that you can only set your payment to one credit card, so I have to pay it in full and have my roommate reimburse me in cash. 

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    Find Electricity Plans in Texas:


      — EC
    Great promotional rates!
     I've had Summery Energy for almost 15 months now. I signed up with them summer 2013 because they had a great 12 month promotional rate. I've had no ... 

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    Great promotional rates!

     I've had Summery Energy for almost 15 months now. I signed up with them summer 2013 because they had a great 12 month promotional rate. I've had no problems, there have been no hidden fees, I read the Electricity Facts Label and they have billed accordingly. I'm surprised at the reviews on here, not getting bills, not getting notified about rate change, etc. I do auto pay, get a bill every month, was notified in plenty of time when my contract would expire and what the variable rate it would increase to if I did not choose a new plan. I renewed summer 2014 for an additional 3 months because they again had the best rate for a short period and I'v received my renewal notice with plenty of time to renew with them or switch to a new provider.

    Read your contract, print your documents, you shouldn't encounter any problems with these guys if you do your job. 

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    Sure Saver 12


    12.3¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Sure Saver 12




  • Best for Small Homes
  • $60 Bill Credit for Usage over 999

  • More Plans for Spark Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Juan Viera
    Fair and Recommend

     I used Summer Energy when I bought my first home. I signed up for a fixed contract and got exactly what I signed up for, a fixed 8 cent contract for y... 

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    Fair and Recommend

     I used Summer Energy when I bought my first home. I signed up for a fixed contract and got exactly what I signed up for, a fixed 8 cent contract for year. I paid my bills on time and had no problems. I'm leaving them only because another company is offering a 24 month deal, otherwise I would stay with them. 

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      — Denise
    pretty much like every other provider I have used
     My 12 month contract with Summer Energy is about to expire. During this year, they have given me an excellent electricity rate. The renewal rates are... 

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    pretty much like every other provider I have used

     My 12 month contract with Summer Energy is about to expire.
    During this year, they have given me an excellent electricity rate. The renewal rates are much higher, so I will be switching. That has pretty much been my experience with every electricity provider I have used, so I just get in the habit of changing. It's too bad it has to be that way; they are all pretty much guaranteeing NO customer loyalty.
    Be that as it may, during this year I have been quite satisfied with Summer. The only time I needed customer service, they were helpful and responsive. Otherwise, they sent bills that reflected the promised rate and I paid them. Easy. 

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      — L.Youngblood
    Summer Energy
     This company has been excellent at providing customer service and the electric service they have provided.. 

    More

    Summer Energy

     This company has been excellent at providing customer service and the electric service they have provided.. 

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      — EA Burk
    Warning - They have minimum usage fees!
     When I originally signed up in 2013, their marketing campaign stressed no minimum usage fee. When I renewed, I was NOT told that they had changed thei... 

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    Warning - They have minimum usage fees!

     When I originally signed up in 2013, their marketing campaign stressed no minimum usage fee. When I renewed, I was NOT told that they had changed their policy. The first bill included a minimum usage fee totaling $17.38 and a base charge fee of $4.26. These 2 fees are 23% of the bill. That is, 23% of the bill has nothing to do with the electricity I used. OUTRAGEOUS! I will not use Summer Energy again. I do not recommend Summer Energy. Stay away! 

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    Gexa Saver 12


    9.2¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    Gexa Saver 12




  • Best for medium size homes
  • Earn a $75 bill credit when you use more than 1,000 kwh in a month.
  • NEW ENROLLMENTS ONLY!

  • More Plans for Gexa Energy

    Plan Info
    Term Length :  12 months
    Plan Type :  Tiered Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — James
    The truth about the company

     So, I have been a customer for over a year now. I can't really say anything good nor bad. They do pretty much what they say they will do, but they don... 

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    The truth about the company

     So, I have been a customer for over a year now. I can't really say anything good nor bad. They do pretty much what they say they will do, but they don't always tell you what they are going to do. From observation, their strategy is to get you in the door with a low rate for 3 months. At the end of the 3 months you can expect the "Promotional Contract" to end. At that point the rates will increase somewhere around 40-60% if i recall correctly. Then the kicker is each month your rate will continually increase by a few % or so. EACH MONTH. After 1 year of service my rate is over double where is started. As for the customer service complaints I have read. Meh, half true, half not. I have submitted my payment via their site right on the dead line because i never got the bill but had that thought in the back of my mind its due any day now. I have also let it go past the due date by 1 day once and I have never been hit with a late fee. The customer service lady I have spoken to a few times has been congenial. All in all this is a run of the mill company turning a profit just like any other. As long as you stay on top of them, it is ok I suppose. I'm still switching to a different company though. 

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      — John Doe
    Summer energy
     Great promotional deal. Wish that it lasted longer. 

    More

    Summer energy

     Great promotional deal. Wish that it lasted longer. 

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      — Jackie Chandler
    GREAT EXPERIENCE
     I'm very surprised to read some of these reviews. I have been using Summer Energy for my home for a little under a year now and have had nothing but a... 

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    GREAT EXPERIENCE

     I'm very surprised to read some of these reviews. I have been using Summer Energy for my home for a little under a year now and have had nothing but a great experience. The customer service has always been very helpful and polite. They run their business just like any other electricity company. I recommend to everyone. 

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      — DP
    Horrible Business practice and customer service
     Summer energy does not warn you that contract is going to expire. and when bill shows up it is double or triple what you expect to pay which is not go... 

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    Horrible Business practice and customer service

     Summer energy does not warn you that contract is going to expire. and when bill shows up it is double or triple what you expect to pay which is not good when you are on a budget. You call customer service to find out what the problem is they tell you that contract has expired and that your stuck paying that bill. This what I get for being with them for a year and paying all my bills on time!!!!! Thank you very much Summer Energy. 

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    LifeEnergy 6


    9.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    LifeEnergy 6


    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Vanessa
    beware of this company

     This company offer cheap rates. Scam. You will receive your bill with a different due date every month. Never the same. This is how they get you. You ... 

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    beware of this company

     This company offer cheap rates. Scam. You will receive your bill with a different due date every month. Never the same. This is how they get you. You will be charged a late fee and a $20.00 late fee notice on the same day if your bill is not posted to your account by the due date. You can pay your bill, however it will not post to your account until 2 days later and you will be charged a late fee. You will also be charged a $20.00 for a letter that was generated the same day of the due date although your bill was paid days ago. This company is a scam. Beware. 

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    Find Great Deals on Electricity

    Cheap Electricity Plans
      — M. Roberts
    Very Pleased
     I am very surprised by all the negative reviews. I have been with Summer Energy for over a year and have found them to be nothing but professional an... 

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    Very Pleased

     I am very surprised by all the negative reviews. I have been with Summer Energy for over a year and have found them to be nothing but professional and forthright. Their rates have been competitive and my bills arrive on time and have always been accurate. Any time I have had a question and spoken with one of their customer service representatives they have always been courteous and helpful. I will continue to use Summer Energy and can only say that people shouldn't be swayed by the negative comments and give them a chance. 

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      — Maria Flores
    Thank God I read before I signed!!
     I was ALMOST talked into changing to Summer Energy today by a woman who came to my door. After reading all the reviews online, THANK GOD I didn't! I ... 

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    Thank God I read before I signed!!

     I was ALMOST talked into changing to Summer Energy today by a woman who came to my door. After reading all the reviews online, THANK GOD I didn't! I almost switched my parents' account too, since I do their finances. My mother pays her bill the day it arrives at her mailbox, she would have had a fit if she was charged a late fee! Thanks for keeping the review online!! 

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      — L Garcia
    Beware of instant higher rates if your contract expires!
     I had Summer Energy for six months at a somewhat decent rate. My first impression was not good, as they sent me a disconnect notice on an account that... 

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    Beware of instant higher rates if your contract expires!

     I had Summer Energy for six months at a somewhat decent rate. My first impression was not good, as they sent me a disconnect notice on an account that was on auto pay ?! The second my contract expired they jacked up the price and my next bill was twice as high! I switched to another company immediately, but the damage was done. I pretty much lost any savings I had with their six month offer rate. Not worth it. sneaky! 

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    Find Electricity Plans in Texas:


      — Vanessa Portillo
    Great Customer Service
     I personally have had only good experience. Customer service is always so helpful and very patient. I am a single mom who has struggled from time to t... 

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    Great Customer Service

     I personally have had only good experience. Customer service is always so helpful and very patient. I am a single mom who has struggled from time to time to pay my bills and both Jeremy and Damaris work with me and even have waived my fees. I'm happy with Summer Energy and would not switch away. 

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    Choice 24


    12.3¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Choice 24


    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — R Myers
    Cheap tricks to get $20!

     This company does not even send a bill or able to set up auto pay online, then send an overdue account notice at 2:20 pm via e-mail stating if the bil... 

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    Cheap tricks to get $20!

     This company does not even send a bill or able to set up auto pay online, then send an overdue account notice at 2:20 pm via e-mail stating if the bill is paid in full by 5:00 pm they will waive the $20 notice fee. By the time I see this e-mail it is already after 5 and calling the number gets you nowhere since it is after hours. Does anyone know how these cheap underhanded tactics can be dealt with? How about contacting the Texas Electrical Commissioner to report these business practices? 

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      — James Odom
    Deceptive contracting
     I signed up for a 3-month contract with Summer Energy on 22-May-13. In my mind, this contract should have run through 22-Aug-13, three months later. ... 

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    Deceptive contracting

     I signed up for a 3-month contract with Summer Energy on 22-May-13. In my mind, this contract should have run through 22-Aug-13, three months later. Apparently, Summer Energy does their contracting differently. Nowhere on my original confirmation letter does it indicate the expiration date. In very small text on the side of my June bill they indicate my contract expires on 31-July-13. Not only that, but Summer Energy then switched me to the basic plan and increased my rate from $7.5 cents/KWH to $12.5 cents/KWH, an increase of 67%. When confronted with this issue Summer Energy's customer service agents merely said "your expiration date was clearly printed on your June statement". Never going to use this company again. 

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      — SS
    Do not use them
     Moved to the area from out of state. Bought a house and selected this energy company. The day we were to move in, there was no power. Called them up, ... 

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    Do not use them

     Moved to the area from out of state. Bought a house and selected this energy company. The day we were to move in, there was no power. Called them up, they said it would be on by close of business that day. Two days later (in the middle of July) they finally had the power on. Fast forward a couple months - I am paying my bills well in advance like with all my utilities. Today I got an email about my payment being late. The check was mailed over a week ago to an address a few miles from my house, so I know it got there several days ago. They want to charge me late fees because they can't be bothered to check the mail? Do not use these people. Pay more and know what you're going to owe. Wish I had just gotten TXU or Reliant. 

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      — Sarah
    Sneaky Turds
     Partially my fault - when I signed up for the 3 month contract I didn't notice the fine print that said I'd get charged for using less than 1000kwh...... 

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    Sneaky Turds

     Partially my fault - when I signed up for the 3 month contract I didn't notice the fine print that said I'd get charged for using less than 1000kwh... That seems like a horrible way to approach electricity. I found myself cranking up the a/c one month just so my bill would be lower. Ridiculous.
    Then, I get my 3rd bill, and my rate has gone from 6.9 to 11.7! Apparently 3 months doesn't mean 90 days, it means if it starts in May it ends the last day of July. Again, I should have found the date that my contract ended but I never had that issue with any other company. I started my service on May 27th, and they said the contract only covered May, June, and July. Since I expected to still have the low rate in early August, I didn't get around to changing plans until the end of August and then noticed my bill. I wrote to them about it and they said they were in the right. Just really dissatisfied with their service. 

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    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 1 Unit


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Don Premel
    Confused if I should switch to Summer Energy

     I was going to switch to Summer Energy, but after reading these horrible reviews, I'm not sure. Does their corporate office ever look at these review... 

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    Confused if I should switch to Summer Energy

     I was going to switch to Summer Energy, but after reading these horrible reviews, I'm not sure.

    Does their corporate office ever look at these reviews? Or do they even care?
    Everyone is saying the same thing and it relates to their deceptive billing practices.
    With a 16 day payment due from billing date is very tight and combined with a slow payment processing time on their end...it looks like they use this gimmick to attack the customer with their $20.00 penalty. 

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      — Ala
    Terrible billing practices - don't bother with Bill Pay
     Just do yourself a favor and stay away, this crap is not worth it. I have been using Bank of America Bill Bill pay for years and never had an issue un... 

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    Terrible billing practices - don't bother with Bill Pay

     Just do yourself a favor and stay away, this crap is not worth it. I have been using Bank of America Bill Bill pay for years and never had an issue until i signed up with this crap scam company, Summer Electric. Payment sent out on 8/5 and on 8/12 i receive an email that i need to make the payment asap by 5pm to avoid $20 fee. Ridiculous. Their website looks like it has not been improved since the 90s'. What a bad choice i made to go with them. Cant wait till my contract is over!!! 

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      — CC
    Money Hungry Jerks
     STAY AWAY AS FAR AS YOU CAN!!! Agree with previous reviews about online bill pay. Check was mailed on time for them to receive. They received the chec... 

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    Money Hungry Jerks

     STAY AWAY AS FAR AS YOU CAN!!! Agree with previous reviews about online bill pay. Check was mailed on time for them to receive. They received the check and still send out a disconnect notice on the same day!!! Even after they confirmed that they have received my check, I get a collection email saying that I needed to pay up!!?? Customer service has EXTREMELY BAD ATTITUDE toward customer. I am running away as fast as I can. Seriously, spending a couple more pennies with other providers, and save a whole lot of headaches and anger with these guys. 

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      — Chm
    believe the bad reviews
     This company will do anything to charge high late and other 'penalty' fees. So what if their price per kilowatt is low-they more than can make up for... 

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    believe the bad reviews

     This company will do anything to charge high late and other 'penalty' fees. So what if their price per kilowatt is low-they more than can make up for it with all their miscellaneous high charges. Ditto the negative reviews of other former subscribers. 

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    24Mo Usage Bill Credit + A/C Protection for 2 Units


    11.0¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    24Mo Usage Bill Credit + A/C Protection for 2 Units


    Plan Info
    Term Length :  24 months
    Plan Type :  Bill Credit
    Early Termination Fee :  $75
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Chuck
    Extremely Deceptive Business Practices

     This company has an extremely poor business model. Be very careful if you use an online bill pay service with this company since they do not accept el... 

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    Extremely Deceptive Business Practices

     This company has an extremely poor business model. Be very careful if you use an online bill pay service with this company since they do not accept electronic funds transfers. Your bank has to physically mail them a check and they will not post it until after your due date. They will then proceed to charge you a late fee for not paying on time. I had one bill that I paid on the 12th of the month and they didn't process my check until the 18th. The due date was the 15th of the month. They sent me a disconnect notice on the 18th and charged me a $20 notice fee on top of a late fee. I will not use this company ever again and am switching since I have fulfilled my contract. I will not recommend this company to anyone and in fact I will spread the word to never use such companies that have such deceptive business practices. DO NOT USE THIS COMPANY! THEY WILL FIND A WAY TO MAKE YOU PAY LATE EVEN PAYING SEVERAL WEEKS EARLY! 

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    Looking for renewable energy to reduce your carbon footprint?

    Affordable Green Energy Plans
      — JV
    JV
     Haven't had any problems. Had a 12 month contract. No monthly fees as long as you used 500Kwh which wasn't a problem. Time to renew. I understand ... 

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    JV

     Haven't had any problems. Had a 12 month contract. No monthly fees as long as you used 500Kwh which wasn't a problem. Time to renew. I understand rates go up but went from 8.9 to 13.3 and now charging a 4.85 base fee on top of 9.95 for anything under 1000Kwh. Even in the summer we don't genereally go over 800, so i would be getting a 10.00 penalty charge for not using enough energy, when everyone preaches save energy? We are switching. 

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      — Joseph
    Summer Energy Is Great
     Summer Energy has great commercial fixed prices for business. I also signed up for their residential offering. I've been a customer for the last 6 mon... 

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    Summer Energy Is Great

     Summer Energy has great commercial fixed prices for business. I also signed up for their residential offering. I've been a customer for the last 6 months and have been very pleased. 

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      — Jeanette
    It's a scam, in my opinion.
     Like another reviewer, I signed up for a 90 day locked rate. They sent me a notice with my first bill that my rate would be going up to about 12 cent... 

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    It's a scam, in my opinion.

     Like another reviewer, I signed up for a 90 day locked rate. They sent me a notice with my first bill that my rate would be going up to about 12 cents just 45 days into the plan. It's a scam.... So, I switched.... Don't need a 12 cent plan, when my rate was supposed to be for 90 days.

    Now they are trying to charge me an early disconnect fee because I didn't stay 90 days.?? Really? After they lied about my 90 day "guaranteed" rate? I reported them to the state.

    Crooks. Liars. Cheats..... There should be a class action lawsuit against these jerks. 

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    Find Electricity Plans in Texas:


      — Mary
    Enjoyed 6 Mo Rate
     Two residential accounts with Summer Energy on 6 mo rate from mid July 2012 through mid Dec - avg 7.6/kWh. One more hold over month on MTM rate of 7.... 

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    Enjoyed 6 Mo Rate

     Two residential accounts with Summer Energy on 6 mo rate from mid July 2012 through mid Dec - avg 7.6/kWh. One more hold over month on MTM rate of 7.75/kWh (price set for first month of MTM).
    No problems that I recall.
    My old emails indicate they didn't offer paperless billing until Dec 2012.
    One account was accidentally paid late and a $20 fee was charged, doesn't seem outrageous.
    Moved on for cheaper rates. 

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    LifeEnergy 12


    11.3¢
    per kWh @ 1,000 kWh
    12
    month term
    more info

    LifeEnergy 12


    Plan Info
    Term Length :  12 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $149
    Monthly Recurring Charge :  $0.00

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Dawn
    Huge Deposit Charged to My Credit Card

     I signed up with Summer Energy online after searching rates through Power to Choose. I disclosed the appropriate info so they could check my credit. I... 

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    Huge Deposit Charged to My Credit Card

     I signed up with Summer Energy online after searching rates through Power to Choose. I disclosed the appropriate info so they could check my credit. I have excellent credit by the way. Without notifying me, they charged my credit card $450 as a deposit. 

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      — Scott
    Buyer beware
     I sent them a check via B of A bill pay a full 15 days before it was due. Verified with B of A that the payment was delivered a full 5 days before it... 

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    Buyer beware

     I sent them a check via B of A bill pay a full 15 days before it was due. Verified with B of A that the payment was delivered a full 5 days before it was due.
    Fast Forward 2 weeks..., they claim they haven't received my payment, and, even though I have proof of payment, they refuse to refund the late fees and disconnect fees. Never mind that I wasn't disconnected because I payed AGAIN via credit card.

    Threatened to sue me if I didn't pay their late charge.

    Also, I signed up for a 90 day lock at a great rate. They only allowed me to keep it for 49 days. Said it was "the way my billing period fell".

    These peeps are crooks.

    They make their money, IMO, on late fees by not processing payments in a timely fashion.

    Also, their rollover rate after day 49 of my 90 plan was to go up to almost .12 per KwH. 

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      — Rod W
    Great Experience
     Summer Energy has been great for me. I signed up both my home and business on a 12 month fixed price contract 7 months ago. Their Sales people are pro... 

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    Great Experience

     Summer Energy has been great for me. I signed up both my home and business on a 12 month fixed price contract 7 months ago. Their Sales people are professional and honest. All of my bills have been correct and on time. They have an excellent referral program their commercial sales guy pushes./ 

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      — Lindsay
    Make sure you look at your bill!
     This company has the most inefficient billing practices I have ever experienced. Once they receive a payment, it takes THEM 5-7 business days just to... 

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    Make sure you look at your bill!

     This company has the most inefficient billing practices I have ever experienced. Once they receive a payment, it takes THEM 5-7 business days just to process it. They do not mark the payment received until after they process it, so it pretty much guarantees that every customer payment is assessed a late fee. Then, AFTER they process the payment, they send out a "disconnection" notice and charge $20 to the bill for sending the notice. This is AFTER the payment has been received and processed. And good luck getting anything from customer service! I only have a 9-month contract with them and will definitely not be renewing. 

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    Eagle 36


    11.4¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Eagle 36




  • Great rates regardless of your monthly electricity usage!
  • Simple, straightforward pricing
  • Price Protection for 3 years

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Deauna
    Fees fees and more fees

     They will send you a $20 fee just for mailing a paper they didn't even need to mail. Horrible customer service. The price and promotions is what drew ... 

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    Fees fees and more fees

     They will send you a $20 fee just for mailing a paper they didn't even need to mail. Horrible customer service. The price and promotions is what drew me in, but beware. Would NOT recommend! Shop elsewhere! I've have a great experience with Star Tex Energy and I'm going back to them! 

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      — Peter
    My experience has been pretty goood
     No problems. Good rates. But its time to renew and they are offering higher rates to existing customers to renew with them than the rates they are o... 

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    My experience has been pretty goood

     No problems. Good rates. But its time to renew and they are offering higher rates to existing customers to renew with them than the rates they are offering to new customers. 

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      — Bob
    Absolutely the worst
     These people have absolutely no right to be in business. Yes, you will receive your electricity as normal. That is still provided by and maintained ... 

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    Absolutely the worst

     These people have absolutely no right to be in business. Yes, you will receive your electricity as normal. That is still provided by and maintained by Oncor. Summer Energy is nothing but a billing company - a middleman. But they know nothing about proper business methods. They frequently skip sending out statements (both paper and email), then send a threatening letter to cut off service. When contacted, they say it is the customer who is at fault, not them. After months of receiving no statements, they finally acknowledged that they keyed the wrong email address into their system. How could they not have known this, since the emails would have bounced? They promised to correct this. Then, 21 days later (long after a payment was due), I finally got an invoice by email. Fortunately, I had gotten so fed up, I made multiple advance payments which far exceeded my charges, so I didn't get any more cut-off threats. And the following month's bill arrived by email 18 days after the amount was due. Then, emails stopped, and I have never received a paper bill, even though I never opted out of paper billing. Now, it seems that they have somehow once again messed up my email address, because when I try to log into my account, I can't, because they don't recognize my email address as being a valid customer's email address. There is no other way to access my account except to call, and speak to an inept customer service rep. No huge loss at not being able to log into my account, since their website doesn't work for half of the listed "features". I can't wait until my contract expires. But I expect a big hassle getting a refund of the amount that I have overpaid. 

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      — Ryan McKinnon
    Bad billing and customer service
     In Jan, I accidentally paid my electric bill for $81 twice. I called Summer, and they said the $81 would be credited to my account. My next bill was f... 

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    Bad billing and customer service

     In Jan, I accidentally paid my electric bill for $81 twice. I called Summer, and they said the $81 would be credited to my account. My next bill was for $0, and the invoice clearly indicated that this was from the $81 credit...so far, so good. My next bill (the last one I received) was for $53 due April 3rd, which I paid promptly well before the due date. Today, April 8th, I receive a phone call from Summer saying that I owe them $81. They said that they recently discovered that they actually refunded me the $81 in January, despite their specific claim when I called them that they would credit my account for that amount, and that now, 3 months later, they realized I owe them money. Oh, and they claim that the $81 was due on April 3rd, despite the fact that the last invoice they sent me clearly claims I owe $53 and that I haven't received any other notification of this until the phone call this morning, and that my account is now overdue. I told them that they explicitly told me, and that my invoices reflect, that I had an $81 credit; I explained that I plan out my bills and expenses carefully, and that I don't simply have an extra $81 laying around to pay them for the lies they told me on the phone when I contacted them 3 months ago about this. They told me they would send me to collections if it isn't paid by April 11th. 

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    Price Protect 6


    11.3¢
    per kWh @ 1,000 kWh
    6
    month term
    more info

    Price Protect 6


    Plan Info
    Term Length :  6 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $100
    Monthly Recurring Charge :  $8.99

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Toklas Benson
    REALLY??!!

     Did a lot of research. Read a lot of reviews. Summer Energy appeared to be safe to sign up for a short term (3 month) service policy to see how they w... 

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    REALLY??!!

     Did a lot of research. Read a lot of reviews. Summer Energy appeared to be safe to sign up for a short term (3 month) service policy to see how they were...I have been a Reliant Energy customer for 6 years. I applied on-line, but was told via email I needed to call an 800 number to sign up for service. When I called the given number, there was no voice prompt for signing up as a new customer...REALLY? I made a random selection regarding connection to service, and did get a live one on the line. When I explained why I was calling, the customer service rep had no idea why I would have such a prompt to call this particular 800 number...REALLY? She put me on hold for a moment, came back on the line and told me the ONLY way to apply for new service was online ONLY, and that did not have the ability to take an application by phone...REALLY? Oh, and then she told me that their site ONLY supported Internet Explorer browser...REALLY?? When I told her I was on a Mac computer, and that Internet Explorer NO LONGER SUPPORTED MAC, she was like...REALLY???!!! So much for my experience w/ Summer Energy. I will not be back nor will I ever recommend them to anyone...REALLY!!! 

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    Looking for that perfect balance?

    Find the Best Electric Company
      — Sarah
    Excellent customer service!
     I called their customer service line in regards to my overlooked payment. Representative was very courteous and thorough. Made my payment over the p... 

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    Excellent customer service!

     I called their customer service line in regards to my overlooked payment. Representative was very courteous and thorough. Made my payment over the phone at NO charge! I will be renewing in June! 

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      — Chris D.
    Horrible customer service, outrageous charges
     DO NOT USE THIS COMPANY unless you want to deal with RUDE customer service agents and want to be charged fees that are not disclosed. They are dishonest! 

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    Horrible customer service, outrageous charges

     DO NOT USE THIS COMPANY unless you want to deal with RUDE customer service agents and want to be charged fees that are not disclosed. They are dishonest! 

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      — David W.
    Good experience so far !
     I've been with several REPs over the last ten years and came over to Summer Energy in July, 2012 after a truly horrid experience with Proton Energy. T... 

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    Good experience so far !

     I've been with several REPs over the last ten years and came over to Summer Energy in July, 2012 after a truly horrid experience with Proton Energy. Things I like about Summer Energy (besides being nothing like Proton Energy) - 1) no fee for credit card payments; 2) no deposit for those with good credit; 3) paper bill every month, on time; 4) no hidden fees or excessive number of fees tacked on; 5) really good 12 mo. rate of 8.6 cents/kwh. My usage is always over 1000 kwh, so the fee for going under that does not apply to me. I saw from a review prior to mine a complaint about customer service, however, I have experienced nothing but quality customer service, although most of my contacts were back in August, 2012. Everythings been fine to now - Jan, 2013. Also, I found their website simple and easy to use. I dont auto pay so that's not an issue for me like it was for a previous reviewer. No complaints and will stay with them if they continue with good rates and good service - So far, So good. 

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      — Keith
    No huge complaints...
     I've had Summer for the past 6 months, and it has went fairly well--no complaints. The rate I got was great, with no minimum usage charge which is hug... 

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    No huge complaints...

     I've had Summer for the past 6 months, and it has went fairly well--no complaints. The rate I got was great, with no minimum usage charge which is huge to me. However, I will not be renewing because they now do charge the fee for under 1000 kw, so they are no longer the cheapest.

    They also need a more sophisticated web page--they teased at offering automatic billpay, but I saw one email and no option to sign up. Website was really garbage, but the service was just fine. If the price is right, I would go with them again for sure. 

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    Green Eagle 36


    11.7¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    Green Eagle 36




  • 100% renewable
  • Includes FREE Energy Savings Kit!
  • Super low gree rate
  • Great for small, medium, and large homes!

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




      — Adam
    Horrific Customer Service and poor Account management

     Under no circumstance should you ever consider this company. The customer service is horrific. They specifically stated that we would receive electr... 

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    Horrific Customer Service and poor Account management

     Under no circumstance should you ever consider this company. The customer service is horrific.

    They specifically stated that we would receive electricity on a certain day to which we didn't get electricity for over week after they stated they would supply it.

    They changed the terms and conditions of service frequently increasing fees.

    Finally, after the last terms and conditions change, I found I had the right to decline and be released from service. After waiting 30 minutes on hold, attempting to reach a customer service represented, I stated that I would like to decline the new terms and be released from my contract. The agent promised that I would not be charged an early cancellation penalty. Upon, the next bill, there was clearly an early cancellation charge. Then I had to wait yet another 30 minutes on hold before getting the response of "We'll look into it."

    Further observations:
    Price is reasonable, probably because they lack customer support.
    Website is all but useless. It's cumbersome and poorly designed. The site contains no autopay ability and also no ability to store a form of payment requiring you to enter your information in every time you want to pay a bill.

    Conclusion: DO NOT EVER CHOOSE THIS COMPANY. IT'S NOT WORTH THE PRICE. 

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      — Rachaly
    No disclosure
     Summer did not disclose their connection charge on their web site nor through a CSR what it would be. I didn't ask, because I didn't know.hat they wou... 

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    No disclosure

     Summer did not disclose their connection charge on their web site nor through a CSR what it would be. I didn't ask, because I didn't know.hat they would charge $14.14 for a connection charge they say "Centerpoint is allowed to charge...". Also, it it is TOTALLY OFFENSIVE that part of the billing summary (my charges) are in Spanish - I don't even know what they are! I will watch my bill very closely in order to deflect unauthorized charges. When I called to ask about these issues, I encountered another company with a rude, unprofessional CSR who would rather talk than listen.


    nauthorized charges 

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    Smart Power 24


    10.6¢
    per kWh @ 1,000 kWh
    24
    month term
    more info

    Smart Power 24




  • 2 Year Fixed Rate
  • No bill credit or rate gimmicks
  • Great for any sized home

  • More Plans for American Light & Power

    Plan Info
    Term Length :  24 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $150
    Monthly Recurring Charge :  $5.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month





    SMART Energy 36


    11.8¢
    per kWh @ 1,000 kWh
    36
    month term
    more info

    SMART Energy 36




  • Free Ecobee3 thermostat
  • Monthly Usage ScoreCard
  • 3 Year Price Protection
  • Great plan for any size home

  • More Plans for TriEagle Energy

    Plan Info
    Term Length :  36 months
    Plan Type :  Fixed Rate
    Early Termination Fee :  $20.00 for each month remaining in agreement
    Monthly Recurring Charge :  $4.95

    Documents
    Electricity Facts Label
    Your Rights as as Customer
    Terms of Service

    Pricing

    / kWh
    @ 1,000 kWh / month




    Updated: 12-05-2018
    Example Bill
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