We currently recommend electricity plans from Pulse Power, Constellation, Spark Energy, TriEagle Energy and Texans Energy

Avoid the Poor Service and High Rates

(1.5 / 5)

  I first had to fight tooth-and-nail to get Texas Power to stop charging me city sales and state transit taxes as I reside outside of the city limits and residential gas and electricity are specifically exempted by statute from any transit taxes. Then, a few months after that debacle was straightened out, Texas Power sends me notification that the Market Rate Plan that I am in is being discontinued and that I will be moved to a variable-rate plan that is currently at 15.8 cents/KWH---I don't think so! DO yourself a favor and look elsewhere for your residential electricity needs.

Unhappy Camper from Houston
February 17th, 2010

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I like this company

(4.4 / 5)

  i have been with the company a while now and I have not had any issues. I like the people I have spoke with and dealt with so far.

Paul Williams from Fort Worth
September 16th, 2009

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Treated us so badly after Hurricane Ike

(0 / 5)

  Told us they would give us time to recover after Ike, then sent a guy out on a Thurs. to disconnect w/out sending us a notice. Got the notice the following week it said disconnect was set for the week after that, thus had they disconnected us when the guy came out we would've taken them to court. Lady was totally rude, told her I could pay full amount the next day which was Fri. as we were waiting for payday, she belittled me & threatened me until I gave in & got my in-laws to call her & pay our bill, she then discussed my bill with my in-laws, without my consent or knowledge, thus violating my rights. After all that we switched providers & TX Power sent us a refund check, claiming they overcharged us. Since then they have put us in collections claiming the refund was an error on their part & we actually owe it to them. Seems to me they don't know how to run a business at all. We are very happy with our current provider and we will stay with them.

Tia from Cypress
July 3rd, 2009

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Texas Power - Liars and Cheats

(0.9 / 5)

  We thought Texas Power was a provider we could trust, and they got us in the door with a low rate. We were happy for a couple months, but then they just up and increased our bills from 11.9 to 20 cents! Outrageous. And then they added insult to injury a few weeks later by telling us that we owed them an additional $500 because they had undercharged us for the first 6 months of our service. They claim PUC laws make us responsible for this money. WE're going to fight it, but either way, these guys lie and cheat to make a profit. They're charging us almost 200 a month to heat a mobile home!

Trent from Grapevine
June 2nd, 2009

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