Reviews Overview
The best review categories for Think Energy are their plans and pricing, rated at 1.5 out of 5, and their billing & account management system, rated at 1.5 of 5.
5 Stars
0%
 
4 Stars
0%
 
3 Stars
0%
 
2 Stars
17%
 
1 Stars
83%
 


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Our Analysis of Think Energy

Community Outreach
0.0 / 5
Community Outreach looks at a provider's involvement in its community and giving back. This score includes carbon footprint involvements, charity programs for customers, charity involvement, employee engagement programs and volunteering.
Complaint Resolution
0.0 / 5
Complaint Resolution looks at how a provider responds to customers' concerns and find solutions to their problems. This score is tied to customer service complaint surveys, responsiveness, handle times, linguistic options, and cost to serve.
Innovation
0.0 / 5
Innovation looks at new products, environmental and industry advancement, and market leadership. This score includes involvement in improving the environment, providing tools for customers to be more efficient and reduce overall cost of energy and consumption (ie: smart thermostats and other home products, usage emails and summaries, solar partnerships, etc)
Market Perception
0.0 / 5
Market Perception is an average score from other market scores and resources such as the Better Business Bureau, Public Utility Commission of Texas, and other 3rd party surveys.
Plans & Products
0.0 / 5
We looked at providers' product mix, types of plans, accessibility and incentives. This score is based on a review of non-traditional products, tiered pricing, green plans, and prepay options. It is also based on accessibility by measuring deposit options, payment amounts, credit requirements, base charges and monthly recurring charges, and finally incentives; gift cards, bill credits and customer rewards.
Rewards
0.0 / 5
Rewards looks at the type of incentives the provider offers its customers to keep them satisfied and engaged with their energy company. This score includes rewards offered, such as gift cards, bill-credits, free power, renewal products and refer-a-friends programs.


Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Terrible Customer Service/Billing
Terrible customer service in general and hard to get in contact with anyone. They overcharged me significantly on two invoices and re-write the invoices back to me. I was fine with this company until this situation occurred . I was informed by the rep as well to resign with them and my invoices would be re-written. That wasn't the plan and now I owe them $ 500 in total for two electric invoices in a small apartment.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Terrible Customer Service from Humble, TX on August 19th, 2020



Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Shady business practices - overcharge
Think energy will sign you up for a contract, and when it is time for that contract to expire they will stop sending you invoices via mail / email. Do not sign up for autopay because they will draft a variable rate without any notice that is 3X the rate. Customer service is poor, wait times are long, please do yourself a favor and find a reputable company that does not have to steal to stay afloat.

Made a formal complaint with the utility commission and they confirmed they are not following the rules.

Run away, fast.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dallas Customer from Dallas, TX on August 11th, 2020
Rip off rip off
I was told by the Sales person for Think that they would provide a buy back for my excess solar. BS!!!!!! They took my excess, and said they couldn't buy it back. (It's in the contract in uber small print. WHAT THEY SAY TO GET YOU TO SIGN UP, ISN'T TRUE.

RIP OFF RIP OFF RIP OFF
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ripped Off In Texas from Houston, TX on July 17th, 2020
Stay Away!!!
This company is horrible! I've contacted their Customer Service many times, and "SERVICE" is never what I've recieved! Their charges always seem to increase regardless of usage. Their "systems" are totally archaic! I'm counting the days until I can get out of this contract!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kat from Richardson, TX on January 17th, 2020
Support is awful
Their support is somewhere in the virgin islands, and it is terrible. When you call it sounds like you are making a call to a person in a bar or something. People are talking loudly in the background, laughing about stuff, really unprofessional. Also, when you write them they don't answer your questions. I wrote them twice and they still couldn't help me. Don't go with this company. They are not good.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Derek from Westworth Village, TX on December 7th, 2019
Company rating
This is the most horrible company.
They are stuck in the 20th century, has system "gliche" problems, does not have electronic billing.
Do not enroll here.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dissatisified New Customer from Houston, TX on June 7th, 2019



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