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|- Among the Best|
|- Better than Most|
|- About Average|
|- The Rest|
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“ I've had TriEagle for almost 3 years and have to say it's one fo the best companies I've ever done business with! Live customer service people - here in Texas, not in India! And they don't have any of those crazy hidden fees like the other guys. ”
“ I signed on with TriEagle almost two years ago. First I did just the short trial, not wanting to get roped in by what sounded too good to be true. IT WAS TRUE! My first month with TriEagle was half of what I had been paying to Entergy. It has remained consistently lower than all of my past bills (5 years with Entergy). Nice people, too. Will be with TriEagle as long as they are there or I am here! ”
“ I will never switch! ”
“ I have been with TriEagle since they entered the residential space in mid-2010. They have live customer service people right here in Houston, and the rates are some of the best around. ALSO, there are no HIDDEN extra charges like you get with the other guys. ”
Electronically, Tri-Eagle reports great information monthly with comparisons to last year and graphs usage. Customer Service could improve by being a little more friendly. A good thing is we rarely need to contact them, with auto pay and an extended contract, making electric service "automatic". It just happens and is always there.
“ I shopped for over an hour for a new electric company. I finally decided on TriEagle as they had one of the lowest prices, with no usage penalties, and the monthly fee is only $5, instead of the $10 I was paying with Ambit. ”
“ 30 months into 36 month plan very good results to this point. Like their weekly usage reports, very customer focused with this information. ”
used last year ( 2012) rate was 8.4 cents a kilowatt, renewed this year went up to 9.9 cents
I will stay, but will monitor at end of year...
what I am afraid is, once they get more customers, they will pull a reliant or txu and increase their prices...you know the bait and switch, hopfully, they have a better long term business strategy...
however, I check every year for the best rate, so if it gets out of hand, I will choose someone else...
but for know it is still reasonable, no customer service issues, I like the weekly usage reports...
I had a good experience. I switched online,
went smoothly. Whenever I called them, they
answer within a few mins. Originally they
didn't accept credit cards, now they do. In my
12 months, not one bill or payment was
misplaced. They don't have any junk or minimum
usage fees, just a $4.95 base charge + taxes.
They do have a non-standard cancellation policy
- $20 x monthe remaining on contract vs $150-
$200 norm. You will lose if you cancel within
the first four months but come out ahead vs
other companies. My contract expires in a
month, I am looking at 2-3 companies that are
very slightly but leaning towards renewing with
I gave them a 4-star for billing and account
management since it is hard looking at usage
trends (you have to look at PDFs of individual
“ Based upon some of the reviews I've been reading I must be a special customer because I have had nothing but good experiences with TriEagle Energy. I have renewed our contract three times because he customer service is wonderful. I get weekly emails about my energy usage. I've never have a billing issue or all of the other mentioned problems. ”
“ I have had TriEagle Energy for about 4 years. Everything has been great with no issues. I highly recommend this company; in fact I have referred a few people to this company. ”
I have been with TriEagle now for 3 years and have been very satisfied. Their plans are more straightforward than most other companies and you'll not be surprised by hidden fees. Their customer service has been spotty but overall I have been able to get my issues resolved.
Comparing electric providers can be very confusing and even deceptive. I feel that TriEagle has made the process simple and their rates are usually some of the best in overall value. ”
“ My electricity bill has gone down ever since I switched to this company but what I'm really loving is the usage reports. I get an email every week letting me know how much I've used compared to the week before. Awesome report and customer service. ”
We don't use very much electricity, our rate is good, they e-mail us our usage difference every week, they have online payment and paperless bills. We love these features.
We have never had a problem with them so I can't comment on their resolution skills or customer service since I have yet to interact with that area of their company. We have had the plan for less than a year so I also cannot comment on how well they handle contract renewal. ”
I have a guy who checks my energy to get the best rate when ever my contract expires. So This was less expensive. I like the auto bill pay. I only have a six month plan.
I wish their website was more like Reliant! I do miss Reliants website. I could do average billing, and even check my daily usage report at the end of every week! I do not use that much energy to begin with, so it is only saving me $15-20/month. ”
“ particularly liked the early withdrawal fee of monthly, and not a set fee no matter how much time is left on your contract. ”
“ I have used TriEagle for several years now and have no complaints.They send weekly emails with usage and trends compared against local weather, and they also provide plenty of other interesting usage data on their website. I have been a few days late paying my bill a time or two and have never been charged a penalty. The rates are very competitive, especially for consumers with a "lower than average" usage since they don't add more charges and fees if you fall below a minimum usage. They also pass along discounts and coupons for things like LED bulbs and smart thermostats. The only warning is to be sure you either renew or cancel at the end of your term, as the month-to-month plan they roll you into is much higher than average. They send plenty of reminders both via email and snail mail before this happens though. ”
“ Decent rates, no hidden fees. I pay less when I use less power. I can pay with credit card with no added fee. Happy with their website. So far, so good. ”
“ Have been a customer I think for three years; small company out of the Woodlands Texas; if you call they give the person by name who handles a function not an extension. Straight Forward and simple. They are the cheapest in Houston at .084/kilowatt hour but renewal this month just jumped to .093/kilowatt hour. All the others have minimums or other catch tricks. Even with distribution fees. I own an open 3,100 sq. ft. house with 11-12 foot ceilings and my bill was just $141 for June with temps in the mid 90's. House is set at constant 75 degrees 24/7; not adjusted.... Go TriEagle !! ”
After 2 hours of searching through the cesspool that is the Texas electricity market, I came across TriEagle. I signed up for a 3-year plan with a rate I am quite happy with. The company does not add on every fee they can possibly lard on and even covers the TDU charge. They do things the way it ought to be done.
If not for its bogus $4.95 monthly customer service fee, I would consider them a perfect company. But you can't have everything, especially in Texas. It is early yet, but here's to TriEagle for doing things the right way (almost) and being the last legitimate electricity company in the State. ”