“  I've been loyal customer to TXU for more than 4 decades. They're trying to kick us off of our plan (SureStart). They say it's been discontinued. However, they cannot or won't tell me what mo-to-mo index plans they have. Their TOSA says they sell'em but no one in Exec Ofc can answer question. We don't won't a term or variable rate plan. We only want to pay for electricity that we actually use mo-to-mo. We don't have internet. I'm at the library w/unsecured wifi. I've been trying to get help from Exec Ofc since 10-18. They're not offering any solutions to help. I've opened e-mail acct at library (that I don't want) to file complaint w/Exec Ofc. I cannot respond to any e-mails sent. I've really no time to go to library everyday. Have left multiple phone msgs to Exec Ofc. VERY, VERY DISAPPOINTED w/lack of response, communication by phone & consideration for a long time customer!!!! ”

“  Every Bill I done had has been over $200,that free service between 9pm-6am is a scam....the hell with TXU....it's like they throw in a random amount. ”

“  TXU energy are dishonest scammers. Signed up for home warranty and didnt read the fine print. Called about the A/C. Water from emergency drain pan draining outside. Call warranty number, they give me an a/c company to call and I make an appointment. Two days later, a/c guy shows up. No tools, no guages, just a pad and pen. Makes a five minute inspection and says the unit is dirty from poor maintenance. He writes this on a quote. I call him out saying it was a lie. I just had cleaned the coils, inside and out, the previous month. He says, thats what they tell me to say. He takes his sixty bucks and leaves. 24 hours later... claim denied. Fine print in warranty contract says corrosion and poor maintenance not covered by warranty. Basically, we enjoyed taking you monthly premium. Contact TXU and tell them warranty is a scam and I would like my money back... all of it. They say no, anything else I can help you with? I believed TXU to be a reputable company and wouldn't sell a scam, but they did. I was foolish to believe they could be trusted. I know most all warranty deals are scams but I trusted them anyway. Don't do what I did. Steer clear of TXU. ”

“  I've been a customer for 19 years and don't understand why each of my last three years of service don't add up to 365 days in a year. There seems to be two weeks missing from each year. This is kind of like charging the same price while reducing the products size. Did they learn this from all the food and snack companies. And why after proving my loyalty do I have to call each and every year to get the best priced plan? ”

“  I attempted to sign up with TXU using their website, and had made a plan choice, entered all sorts of information, and such. When I finally got to the page to enter personal contact information, the page looped back to the start of the process. I assumed the order had failed and decided another company deserved my business more, so I signed on to OurEnergy with no problems.

On the day of plan switchover I discovered that TXU had actually received my order, and bumped out OurEnergy. This is a big problem - customer contact information should be the very first part of an order process so that TXU can send notification of the order status to either email or phone.

Furthermore, compared to GEXA and OurEnergy, their customer service wait times are stratospheric.I estimate I wasted 2 hours of effort on these knuckleheads. ”

“  I have just finished a 1 year contract with TXU on their free night plan. My bills were extremely high for months at a time and then I would get a lower bill. The months where I had the heat and air off seemed to be higher than the summer months where I was running the a/c all the time. I used the energy dashboard (when it wasn't out of service) and it basically showed they were billing me for nights as well. Every time I tried to call customer service the "virtual assistant" made it difficult to get through to customer service. I am calling tomorrow to try and figure out all of this mess and since my contract is up I will probably go with someone else unless they can give me a darn good reason to stay.
”

“  Im new to the dfw area and the way electric companies work is still confusing to me. I searched around and found txu talk to the lady on the phone who explained stuff to me very well but i guess she forgot to say how txu will take more money than needed. I just noticed that my total charges was 127$ but they charged me 143$ when i called them the guy said oh well you set that up. WHY would anyone set it up to take more money out than needed. I did not sign up for that. he was hesitate to even refund the money but it will be credited to my last bill. I will not being doing any business with txu again. ”

“  I just received my "Loyalty Reward" card from TXU via Citibank. Most folks would be jumping for joy to get the card, but that is because they don't understand the SCAM it really is. To use the card, you must activate it. When you activate the card, you automatically ding your credit score because you now have more credit available. You must also give Citibank all of your personal info which means you are inviting Citibank to flood you with mail and loan offers, thus possibly increasing your debt. In addition, by forming this "relationship" with Citibank you are giving them permission to give your info to any of their "related businesses. At the same time, TXU gets a kick back every time you use the card and also knows they can sell / supply your contact info to other would be opportunists that want your money.

The whole "Loyalty Reward" debit card thing is just a big CON / SCAM job to get into your wallet.





”

“  I signed up for the Free Weekends plan in July 2013. The Energy Charge per kilowatt hour shown on my bill is almost twice as high as what I was paying before signing up for this plan. The bill shows an "average price you paid this month" which INCLUDES the weekend hours and makes it seem like you are paying a lower rate. On a recent bill, the kWh for weekday days/nights was 18.4 cents, but the average kWh for the month was $13.0 cents. So TXU still gets its money. And if I cancel early, they will charge me a fee of $150.00. ”

“  I've had TXU electric for over 25 years I have a business account as well as a home account. We built a new house and I called to get electrical service to it because the existing one was too far away from the other one. Well TXU informed me that in order to get new service I need to pay a $395.00 deposit. Really ?
I've always paid my bill maybe not on time but when they call and remind me I pay it right then, Im only human, I've never asked for extentions or any extra consideration, I just work out of town and sometimes I can't always get to a computer. I am leaving TXU as soon as Reliant energy gets the electrical lines ran to my new house. So long suckers. ”

“  Was with TXU many years ago with minimal problems. Switched back to them this past year. Was on MarketEdge and was somewhat satified. Saw the Free Nights and thought that would be awesome for me since I am up at night and asleep or working during the day. Well since then my bill has gone up and my usage has gone down. I will probably switch to another company after my contract is up. ”

“  I had good service with TXU for years. Out of
sight out of mind. About three years ago started
checking out prices and noticed I was paying 14
cents per kWh. I switched to Kinetic who started
charging me 7.4 cents per kWh. Almost three years
later, I've never paid more than 9 cents per kWh.
They severely gouged me for saying with them for
over a decade. I'm not going back ”

“  I currently have TXU Electric with Oncor. I'm looking to get a better rate and I've gone through the electric providers spreadsheet. I'm choosing StarTex for a low price, wind power source and a small $5 fee if you use less than 500 kw/mo. This is much better than TXU. ”

“  I have been a TXU customer for years. In July, I answered the door to one of those electricity "salesmen" and learned their company was charging way less than my current cost. I called TXU to see if I could get my rate lowered since I was still in contract. The answer? No! My rate was much higher than any of the rates they currently offered, but they said since I was on contract they could not switch without a fee. I learned a few months later that I could switch for free if I was unsatisfied and I did, but you better believe the second my contract ends I am switching to another company because I called a few times before I found that out. The price difference, on my summer bills would have meant roughly $100 less. Very upset. ”

“  This is the I promise, I promise says the representative but do they follow threw. NO!! I did not get the rate I was promised. I did not get the form I was promised every month for 6 months. I did not get the low income discount I was promised and qualified for. Month after month I called spending up to 6 hours in a day on the phone. Don't believe a word that representative tells you. Avoid this company. I believe they practice shoddy dealings day in and day out ”

“  I have not been happy with txu other than their rates. Their customer serv reps are not the brightest lightbulbs in the box. Problems take forever to resolve and though polite, seems to need an act of congress that is signed by president to get action. ”

“  Being a loyal customer is not nearly as good as being a new customer. We are locked into a rate of close to 18 per kWh. We have been paying this for more than a year - and have quite a few months left to go. The only way they will let us out of this high rate is to pay them $200. Their customer service representatives are terrible. We are paying the fine and leaving. ”

“  EXPENSIVE!!

My husband called them to request their service, and was hooked up with a very expensive contract plan of 2 years with a rate of 16.15 cents per kw! (We didnt knew anything about this energy matter..and they took advantage from us) This plan is no longer available and we can't cancel it, unless we pay a $200 fee. ”

“  They overcharged me by 1000 kWh one month (not a misread at the meter, just a miscalculation in the billing dept) and when i called to fix it they said they did nothing wrong, that my usage must have gone up, charged me to have the meter reread then took 2 months to fix the charges. Every time I called to inquire i was treated like an ignorant child. Incredibly disappointed and am so glad my contract is up so i can run for the hills!!! ”

“  I've been with TXU almost 10 years now and have never had the horrible service as I've had in the past year or so. I do, on their behalf, do pay my bill late as always, but am contstanly receiving disconnection notices. One time, I had a notice, but had payed it though my online bank account a couple days before. They wouldn't listen to me even when I gave them my confirmation # and demanded immediate payment without giving me any other options to avoid disconnection. I'm having tough times living paycheck to paycheck, but they're inflexible on some things. I have always payed them, but almost two weeks being late and ready to pay, I get a disconnection notice and a deposit that I have to pay as well. They are now charging me an additional deposit, and thus, they are being fired now. There are plenty of other companies out there that charge less, have the same options, but have better ratings also, which I will call flexible. ”

“  I have TXU as my provider for home and business and I am about to change. First of all, their billing is horrible. You have 14 days to pay your bill no matter how high it is. After 14 days they charge a late fee and you are subject to disconnection. I had mine shut off once and I didn't understand why. I had only received the bill 21 days before and it was unusually high. I called and they said that they never let it go 30 days before shutting you off. If this were a credit card company people would screem about this policy.

I also have them for my small business and you cannot get anyone to help you after 6pm. I tried calling everybody to get some help at 6:30pm one night and all I was told was that I had to wait until 8am the next morning. I was on the phone with them at 6pm and they said I had to call Oncor. I called Oncor and they said they couldn't help me and that I had to call TXU. I also pay between .20 and 2.40 per KwH. Those parody commercials aren't far off. ”

“  TXU charges well above what is necessary per kwh. In a dispute with TXU, it took getting the PUC involved to get it resolved. Customer service does not respond well to customers who ask to speak to a superior or ask about where to write to send a complaint. ”

“  These folks are crazy. I was paying so much for my rate. I cant believe how much money I could have been saving over the 5 years I was with them. Its a shame. Customers Beware- really shop around for a good rate. ”

“  We were promised a gift card for $75 for switching to TXU. Of course we never got it. I called today, and was hung up on after having to wade through names, account numbers, etc for 5 minutes each time. This wasn't helped by the fact that the rep. could not speak English well. The end result? They are supposed to send me a "coupon" to fill out, mail back, and then wait an addition 10 weeks for the card. What a racket. I'd like to know if ANYONE got the promised gift card???? ”

“  In June I switched from Reliant to TXU. The person on the line asked what my last bill with Reliant was & I told him & he said let me do some calculations...came back & said they could have saved me $34.00. I listened to his speech, sounded good...switched. While I was talking to the rep, he asked if I wanted a smart thermostat. Said for $10.98 we could get one hooked up. Bill came out with the $10.98 on it... I was on line right before my 2nd bill came out & it was going to be about $50 higher than the last one. Called TXU back & they said they had another program that would be better for me & they switched me. When I got my bill it was still higher than Reliant & it had another 410.98 + tax for the thermostat. I called to find out & they told me that it was a monthly charge. Not the rep or the person who installed the thermostat said there was a monthly charge. Bill was high & now I am paying for a thermostat. (By the way, thermostat when out on Sun with it sitting on 85...remember TX in the summer! I called I thermostat & they tried to reset it. They had me take the face off to reset it...nothing worked. Asked them if they could send someone out since it was really hot in my house. Celeste was her name. She told me that since they could not reset the thermostat it was my unit. I should call a repairman out. I told her this was Sunday, triple rate...were they going to reimburse me. She said maybe but she couldn't say for sure but since it was my unit it would be my problem. About 11 pm, the thermostat started working out of the blue. Finally got it to 76...was not my unit.) I asked Celeste what would happen if we changed providers...would they come get the thermostat & she said no, it was ours at no cost. I asked her to repeat that statement & she said it is like a gift to you. Well, Monday, I changed providers & today I got my bill on line & TXU is charging me $150 cancellation fee for thermostat. I am contacting Public Utility in morning. I was told for 10.98 we will install the thermostat NEVER saying it would be a monthly expense not by TXU Rep or I Thermostat rep. & when it went out it left us in a lurch & my unit ran constantly. I guess that's one way TXU can make money! ”

“  I have been a TXU customer for really as long as I can remember - at least since 2011. We recently moved to another house so it seemed the easiest thing to do would be to take our TXU service with us. Wrong! You see, they discussed with us all of their great money saving plans they seem to be so proud of, but then neglected to put us on a plan at all. Instead, for the last 3 months we have been on month to month service paying something like 15 cents per kwh. Its just good to know that a company would show such concern and all around good customer service to long-time customers. (That was total sarcasm.) I am currently shopping other providers because if they can basically go out of their way to screw long-time customers, I'm pretty sure I don't want to be their customer at all from now on. ”

“  After 6 years I finally noticed the late fees being charged (my mistake) and I was being charged late fees for electronic transfers from my bank to TXU. After spending a lot of time on the phone with customer service I was told I must pay using one of their methods. I pay 6 companies using electronic transfers and TXU is the only one that has a problem with this method--just in the last 11 months I found out they had charged me $127.00 late fees. In all fairness $47 was valid. I will be changing to another company ASAP. ”

“  I had ambit energy for about 4 years, I decided to switch when a door to door salesman persistently came knocking in my door showing rates like 6.4 , he showed me on paper told me I'd be saving more than $100 a month and on top if that I was getting a discount , I got my first bill today , average price per kilowatt 13.3 plus tdu charges of $78!!! Bringing my bill to $238... Which is outrageous , highest bill with ambit was $180 . Luckily the customer service dept was able to help me a bit and get me on another plan where I was able to at least be close to what I was paying (txu being a little higher) .... Txu rep told me that every light companies tdu charges are the same based on consumption , but looking at my bill from July and my bill from June , consumption is the same, charge is about $20 for the actual energy, but TXU slapped me with a big TDU fee $78.24 to be exact , Anita tdu charge for the same kilowatt was 9.82$. Is that even legal !!??? if I could go back to ambit I would , But now I have to wait 9 months till my contract is up to avoid a cancellation fee .... I was tricked and told lies, and by the time I see my bill I'm already over the grace period to cancel!! So disappointed , I thought such a big company would help out , not be greedy and charge more. I will be going somewhere else soon and I'll be sure to do my research!! Lower rates per kilowatt DOES NOT MEAN ITS A LOWER RATE. And I think the companies especially with their door to door salesmen , should inform customers. ! ”

“  I just recently moved from a 1800 Sq/ft house to a 690 Sq/ft apt. My Bill for what I am using in the apt is down right disgusting. My projected bill 2 weeks in to my billing cycle is $90 of usage for those 2 weeks, for the entire billing cycle they are projecting it to be $190. My bill in the 1800sq ft home was $130 on a high month. I have a friend that has a 890Sq ft apt in the same complex using Reliant and his bill is under 100. I unfortunately signed a contract plan before speaking to my friend. I spoke with Customer Service who just wanted to me about my A/C that is off. Customer service was more interested in blaming my ac unit than and telling to call 211 for help paying my bill.My bill should not be more than $90 for an entire moth billing cycle. I am so ready to be done with TXU. Hopefully I can find a provider that will help me leave TXU and pay my cancellation fee. ”

“  I've been with TXU for under a month. I already regret it. I've had to call customer service for two issues already. First problem is their automated answering service. You have to answer numerous questions to try to get where you need to. When you finally get someone, bet they aren't in the U.S. I immediately asked for someone in a U.S. office. I got bill after only 5 days with them and it was for over a 1/3 of my normal bill. It included about $2 in bogus charges which was what I called them about. They did take that off.
I had to call them 3 separate times today to get my issue taken care of going thru that d&*( phone chain each time. The first time I actually got an American and she was trying to get things straightened out. She put me on hold and the next thing I knew some guy I could barely understand got on the line. He couldn't get me back to her. He disconnected me trying. The 2nd time I got someone in El Salvador who transferred me to an American office, only to get a horrible connection. After about 30 seconds, I got cut off again. It took a 3rd call and another transfer from who knows where to an American office to finally get something done.
If something doesn't change very quickly, I sure don't see me reupping with them when my contract is done. I tried their customer service section of their website and it doesn't work any better than their phone side. ”

“  Hidden Charges After Sign-up ”

“  After being a TXU customer for 2+ years (with no deposit at onset), I lost my job and was late (about 13 days after due date) twice on the payment. I paid it in full + the late fee. I then magically received notice that I would be required to provide/pay a $290 deposit because of this. I called in and after being disconnected twice during transfer to a supervisor, was able to plead my case. To no avail, TXU did not want to work with me to remove or even lower the deposit requirement. When I asked how they came to $290, the supervisor said, "...I don't know...I think it is 5% of something....?!" When I stated that I could not pay the entire $290 + my consumption amount, all in one payment, the supervisor said she would consult her manager. I offered to break this into 6 months. Well, the manager said no and stated it had to be paid in 2 payments, no If's, And's or But's!

So, TXU could not formally tell me how they arrived at the magic number of $290. For low income (we are barely even middle class based on our income), they offer reduced rates and/or assistance and yet, when I lost my job and was late on 2 payments, despite NEVER being late in the 2+ years, I get slapped with $290 deposit out of thin air and treated with no intent to try and retain my business by working with me.

Horrible. ”

“  I have been a loyal TXU customer from many years now. I haven't liked the price of my bills lately, so, I started checking prices and reviews on line. After reading a few reviews on here about how TXU does not want to help you until after you cancel and switch services, I decided to call them. Finding out my rate is 12.1cents and seeing other companies @9.2 and having good reviews. I explained to the lady I spoke to about the other rates I was seeing online. I asked her if TXU had any other plans other than the 12.1 I was paying now. She said "NO"and I was locked into a contract that was 5 more months until it ws over. I asked her what was the disconnection fee, she said "$150.00". I told her I would call them back to cancel when I decided who I was going to switch to for a better electricity rate. After hearing I was going to cancel she then seemed alittle concerned about keeping my business and asked if she could transfer me to a specialist. I said OK, cause after reading these revies and being with TXU so long, I was hoping they would prove these negative reviews wrong and take care of me as a long time loyal customer. BOY WAS I WRONG!!!! After placing me on hold for 10 mins. the specialist came on and i explained to her the rates I had seen online from the other companies. I also told her about all the bad reviews TXU had online and if she could help me get a lower rate. She then stated what the lady before her had said about the 12.1 rate I have being the best plan they have and I am locked into a contract and they would charge me $150.00 if I cancel. I then told I would rather pay $150.00 to get out my contract cause I would save so much in the long run with a better rate. She then reminded me again of my $150.00 cancelation fee. I told her Thank you and I would call back to cancel my service when I decided who I would be switching too. WOW!!! TXU YOU REALLY LET ME DOWN. DON'T CALL ME WHEN I CANCEL LIKE THE OTHER REVIEWS SAY YOU LIKE TO DO. IT'S TOO LATE NOW. ”

“  We moved away from our home in January 2012. We left on the electricity for lights when the home was shown by agents, and took all appliances with us. Our current bill (May 2012) is $65. Even if every light in the home was left on for 30 days it still wouldn't generate that much usage.

We were told they would charge us a fee to go out and look at the meter again. ”

“  Before ordering service with this company, I did a lot of research. I come from a
state with one utility company, so having options was new to me.

After a few days of researching, I decided on TXU. The offer was for the Texas
12 plan, locking me into a rate for one year. It also included a $75 rebate. After
a month or so, I called in to check on the rebate. I was informed that a coupon
that I had to register came in a welcome pack that I never got. And the coupon
was for a $25 rebate not $75. This is NOT what I signed up for. So now, not only
will I not get the $75 due me.... I won't get the $25 either, as I never got a
welcome pack. They won't even re-send it to me.

I am now looking for another energy company. Dishonestly is not exceptable!!! I
do not recommend TXU and I can wait to cancel my service. ”

“  I just switched to TXU because of a promotion offer. The price was too good to pass up. I now wish I had passed on the offer. My wife and I have called a couple of times each with questions about the offer. My wife got no answers(told the computer system was messed up) and was hung up on once. I took over and used most of a lunch hour on hold. I called again at work and got Todd. Todd said his computer was acting up and he would have to put me on hold. 5 minutes later the phone hung up. I still have not had my questions answered. I am currently shopping for a better deal before I get my first bill from TXU. ”

“  I Get an E-Bill on line and it shows current usage and dollar amount. I look in another place and it shows amount due and it is different. There will be two different amounts shown due each E-Bill. Then I get a statement in the mail and I pay that amount.
I sent three e-mails to see how much I owe, to make sure there is no catch up, so I can change providers and do NOT get an answer. ”

“  They started out just fine but then we started having issues with them when we discovered they were over billing us and didn't receive a bill for about 4 months. Their customer supposrt isn't even here in the states so they can't do too much for you. ”

“  TXU over charged for 3 months of service where the agent didnot read my meeter. turned in kilowatt hours that were 9000KW over what the meter was reading. When I called TXU and Oncore to complain, they wanted to bill me to re-read the meter $30.00 when it was their guy or girl that made the mistake. The only way I could keep my lights on was to make a payment arangement. My bill was almost $2000, when my neighbors was only $285 with another provider (First Choice). ”

“  I signed up for the E-saver 12 plan about a year ago, which offered a rate of 10.7/kwh but included a discount of .2 /kwh if you signed up for auto-billing. The first month when we got our bill, the discount wasn't on there. We called and were told it had been fixed and we would see the credit and discount on future bills. It took them six months and numerous phone calls before they began giving us the discount.

Also, my contract is about to expire and I received a notice in the mail stating that if I cancelled or switched plans within fourteen days of the contract expiration, then I would not be charged a cancellation fee. I called to confirm this and was told that no, I must wait for the contract to expire in full or I would be charged the fee. I called again and was told that there would be no fee within fourteen days if I switched to another plan with TXU, but I would be charged if switching providers.

I had to read the TOS to them before they agreed that I could switch.

”

“  I switched from Reliant to TXU and my first bill was 178.00, I just got my second bill and it is 350.00. I am so upset NEVER did I ever get this kind of outrageous bill from Reliant. The most I would pay with Reliant was 220.00. I definitely regret ever making the switch. I should have stayed where I was. ”

“  The only thing to recommend TXU is their marketing warlock's genius for choosing the hottie in their commercials.
I mean...like a mule, seriously. ”

“  I called and spoke with someone in customer service and she couldn't figure our why my bill went from $100 in nov to $412 in December. She transferred my call to a billing specialist and I couldn't understand him asked if he could transfer me to someone else. He was nice and the next person explained that once I reached a certain tier in my plan it kicked into another higher rate. I was charged three different rates. I'm looking for a new carrier. I have been with them for eleven years. ”

“  I had to call. Customer service 3 times just to finally get someone who spoke some semblance of English that I barely understood. Come to find out they were in Guatemala - could care less where they are - but I only speak/understand ENGLISH!! How utterly STUPID that TXU would farm out their Cust. Svc. call center to where none of their "Cust. Svc." Representatives - can converse understandably and clearly in the language of their customers.

Bye-bye : no longer a customer. ”

“  I had service with you my bill I received on my phone was $49.50. I called to make arrangement because of an emergency but they to me they couldn't. I ask unroll the 12th of July I was told on the 12th I would have another bill due now I understand that and would have paid it ,but on the 12th an supervisor told me that she could give me 24 hour are they will cut my electric. Because I was out of town and I couldn't get there in time they cut my electric. I called and cancel my service with you and make for them to take the amount I owe witch they quote me 107. O0. Remind you that was for 2 months. All of an sudden me tibial bill is $168. What the hell I guess because I have an $400.00 deposit where the extra coming from. I really want to call and give them hell but I'm 66 yrs of age God got me. And I been with them an little over an year they can have it I have more important things to that care of point blank period. ”

“  I've had TXU for years...at 3 different addresses (were renting) and our bills were always within the same margins $140-$180. It wasn't until we moved into our new house that I had any problems with them. We've only been there for two months, and the first bill was $248. I thought, okay, it's a bigger house and it's been cold so we've been running the heater. But then I received our second bill and it was over $400! And $119 of it was the AEP delivery charge! I looked back in our previous one and the AEP charge was $98. I switched companies right away to one that happens to have a steady monthly charge of just $9.98 per month for delivery charges. ”

“  I've had it. After 21 years of mis service it finally dawned on me that I'm being gouged. Raised the thermostat to 78/79 during the day and 74 at night and, yet, this month's bill was 29% higher than last year to nearly $300!!!!!!!!! I'm moving to Champion where they're rated top notch and TXU is rated so low here on this site. In addition, I learned they're having financial problems and it's no wonder why. They've been gouging folks for decades and when de-regulation hit them they didn't learn their lesson and it's catching up to them. I say get out before you get a letter saying they're going out of business. ”

“  Oncor/TXU estimating my kwh usage right after my smart meter display goes blank yesterday morning. Now I will be stuck with me getting pegged for possibly 150+ each day for the next 3 freaking days, until oncor replaces that meter!!!! Meaning Im potentially using 150+ kwh per day when I know I DID NOT. I always keep track of my electricity usage. There is no freaking way I couldve used 150 kwh yesterday when I know I had turned the AC off for hours at a time and instead used my fans to cool off. I explicitly asked the customer service rep if the meter had the blank display will it still give an accurate reading. I was told yes. that was an outright lie! Im really pissed off right now. ”

“  Just try calling them not only after 5, but anywhere close to quitting time, especially about BILLING - ha!! You will either get put on hold until work hours have ended, at which time you are disconnected by a recording - or you will simply receive the recording not even saying anything about hours, but simply that they can't take your call, so long, see ya! ”

“  We switched from Stream Energy back to TXU after eight years. We signed up for the TXU Energy Saver 24 Free Nights plan which advertised 500 Kwh or less at approximately $0.16 per Kwh, 501 - 1500 Kwh at around $0.145 cents per Kwh, and anything over 1500 Kwh at around $0.13 per Kwh during the day time from 6:00 AM to 9:00 PM, and anything between 9:00 PM and 6:00 AM was free. We received our very first bill which shows that we used a combined total of 1933 Kwh between mornings and evenings and 933 Kwh during the night for 26 days. The day time usage was billed at $0.162 cents per Kwh. I contacted TXU to question this and was told that rates change constantly. When we signed up for this plan, there was nothing we read in the fine print stating that the prices would change based on anything.

We continue to use the same amount of electricity during each month that we have for the past 12 years of living in Texas. The only difference is that with Stream during this time of year, we were paying approximately $250.00 per month for our electricity. With TXU? $403.00 for the first month. We have even shifted to running the main air conditioner during the day and the other one at night only and our pool pump at night only.

This plan is a more than a false advertisement. It was a waste of our time to even switch to a company that cares more about their profit margin than they do about the people they are gouging. We left TXU because of the prices and thank goodness we still have one more month to make a decision to change our service provider. ”

“  Thank you all for the honest reviews. I was about to bite on what sounded like a great offer. With today's economy, one of the things I look for is flexibility. If you have to put a $400.00 deposit for being one day late, forget it. More and more people in the United States are seemingly living paycheck to paycheck. I, more or less, do the same. For a family of five, it's not worth the risk. My alternator might go out that week, or my window at my house might have been broken unintentionally or one of my kids might get sick, in which case, my paycheck gets smaller and my medical expense got higher. That's one week. What happens 3 weeks later? Some unexpected expense. What, I can't have 1 extra day and you want 400 more now? I can see it now. Company's are eventually going to have to catch on and adjust, just as we have been forced to do. I make enough money to the point that my wife would not have to work if it was 15 years ago. Now we both work and get paid a nice salary, yet we still struggle, and that is only with necessary expenses. Sorry to vent on TXU, but soon all (most) companies are going to have to adjust instead of looking for different ways to gain revenues, without any additional services. Thanks posters! Please keep it up so the rest of us can make more informed decisions. ”

“  Changed our plan without our consent after being a 15+ year customer to a higher rate plan. ”

“  TXU purposely hid the true kilowatt charge in their Free Nights plan. They advertise 13.9 cents but if you use less it is at least 50% higher. This is probably the worst SCAM I've seen from a major company in a long time. I had Market Edge until last September when I switched because of the very deceptive offer. My bill has been much higher & I really try to turn off & unplug everything during the day, run the ac rarely. The price per kilowatt goes up dramatically the less you use, so it really is an underhanded play on their part.
Also when you call w/ a problem about your service, you're referred to Oncore. They refuse to deal w/ their local service provider on your behalf. TXU drops the ball in the customer's court, even though you're paying them, not Oncore. What company dismisses your concern and routes you to their contractor immediately with out blinking an eye? They are owned by the same parent company- who is going belly up! So looks like robbing people blind will soon come to close. ”

“  Signed on with TX Dec 2012 our usage stayed pretty moderate thru August under 1000 KWh during that period we received assistance on our bill (May - Aug) Sept & Oct our usage skyrocketed to 1300 KWh then Nov & Dec it dropped to under 1000 KWh and then Jan shot up to 1300 KWh again, this makes no sense to me, June - Aug we ran 3 window ac's and 2 ceiling fans pretty much all the time, From Nov up until now. we have used 1 radiator heater and one fan heater just enough to take the chill of in the morning in the evening while we get dressed during the day they are off my wife uses an electric blanket as needed to warm the bed before she gets in to it and occasionally she wakes up in the middle of the night chilly puts it on to warm up then turns it off.. We have no washer or dryer and our stove is gas and we have installed energy efficient light bulls throughout the whole house so our bill to go up that high makes no sense to us. The Base charges, & TDU charges alone are $50 a month I am on Social Security Disability income of $815 a month and cannot afford a $200 a month Electricity bill. ”

“  I am a customer of TXU since April 2013 and their customer service is bad. I have to talk to their supervisor just so I can get my questions answered. The TDU charges is not itemize in my bill so I called them. It is higher than my previous electric company. Their customer service kept telling me that it is a "flat" charge. It took me 5 calls and this time I spoke to their supervisor and I got the breakdown of the TDU charges but theirs is higher than the other 2 companies I was with.Watch out on the flyer about a gift card for $150.00 and $250.00 when you sign up. That is a bait and my frustration is over my head. The supervisor said it depends in your plan. Now, when I talked to someone on their 1800 number, they assured me that what is required is just to sign up as a new customer. That is not the case. I called several times to make a follow up on the $150.00 and they all tell me is they are going to mail it out. Three months had passed and today I insisted to be transferred to their supervisor. Oh well, good I only signed up for a year. Never change your carrier for a few penny savings, you will regret! ”

“  From okay to pure crap. After years of turning away Reliant and whoever the reward for being a TXU customer is higher bills and crappy plans. It was easy before with a simple bill but they have all the BS stuff like cash back and freaking coupons! How about this you idiots... put the cash back towards the bill and give me coupons for electricity? Duh? You sell electricity? Hello CEO McDumass? If you want to sign up no problem! They'll do that post hast! If you like to get a QUICK reply like em on Facebook then throw the trash they deserve. Just don't respond to the emails or phone calls - keep it in the open so everyone knows what liars and thieves they are. TXU, you suck - I'll see you on FB ”

“  When my contract expired I choose to let my service default to the month to month plan which was 2 cent/kw less. I called them to make sure I was on the month to month now and they told me they would continue charging me the higher rate of my 24 month plan even though I was on the month to month plan. ”

“  I worked for TXU for several years and would
strongly discourage anyone from buying power
from this company. Their strategy is to prey
off of those people who are too busy or ill-
informed to realize that they are being
overcharged for the exact same energy that
everyone else buys at a discount. TXU was one
of the original Texas utilities, so had a large
captive, client base before the market was
deregulated. As more customers leave to choose
cheaper power, they raise rates on existing
customers (who they figure are too ignorant to
switch away) and make plans more confusing and
salespeople more pushy. With as many customers
as we had at TXU, nobody really mattered to us.
Customers were just numbers who were too
foolish to choose a cheaper price for an
identical product. ”

“  I was a loyal TXU customer for 12+ years but from what I read should
have checked my bills closer but since they are so big I assumed the bills
were always correct. Reliant came to my door and offered a lower rate so
I called TXU to see if they could match Reliant but even though I was with
them 12 years they did not come close to Reliant so I am now a happy
Reliant customer for over a year now. ”

“  TXU energy needs to check there resources and customer service representatives because it makes no sense that when I signed on I was told that my bills would be 67.00 a month and I have never received such. I pay 130.00 a month for a one bedroom apt and that is what most people are paying in a house. This is ridiculous and needs to be looked at. it isnt fair, and I am searching for a light company that I can switch to. ”

“  been with txu for some yrs. the customer service sucks! sounds like a bunch of recordings repeating the same thing over and over again; even when it doesnt answer you question or problem. i used them when i've moved twice. the 1st time they cut the power off at my old residence and didnt turn it on at the new house til the next day. which wasnt what i ordered. i wanted same day off at the old house and on at the new. we slept in the freezing cold house that night. next, move they turned the power on at the new house, but didnt log it so, i didnt know my power was on til midnight. then afer being a loyal customer i get charged a $520 deposit fee! thats like 5 of my normal bills. If you never need to speak with customer service this company is ok, but if you have ever had an issue with you light bill dont exspect customer service to fix it. ”

“  Customer service is horrible. Sales person lied about the rate. For rate increase on a fix rate plan, i called them so many times however they promised will do research and call me back. One time the rep even said, this is it no one is going to call you back to explain the charges.

I would never go with TXU again, or recommend anyone.


”

“  My experience with TXU was very negative! I was offered what I thought was a better deal than with my current provider. The deal with TXU turned out to be not so hot, so I immediately cancelled the account with TXU; an account that had not even gone into effect. The ability to transfer back to my old provider proved to be beyond impossible. TXU continuously failed to cancel my account and my old provider could not reinstate me without TXU's cancellation. Beware, if TXU makes promises, check all the other charges such as fuel factors and base charges. Something that looks like 2.797 cents per kWh and 7.331 cents per kWh is in reality 15.5 cents per kWh. ”

“  My experience with TXU has become a nightmare.I always have a positive balance on my account but they cut-off my electricity without notice. When I was finally able to talk to someone after getting past their wall of computers I had to talk to an Indian (dots not feathers ) who spoke a language which somewhat resembled English. I was informed that I had discontinued my service three months earlier when I told them like hell I discontinued my service they responed by saying I probably just forgot about stopping my service. After repeated phone calls I was told that my account address had been assigned to another customer who had not paid their bill which was why my service was disconnected.

After restoring my electricity, I was billed for the use by the other customer in addition to my own usage so my bill has increased over 300%.

To date I have not been able to speak with an American executive to get the issue resolved so I have filed a complaint with the TX Public Utilities Comm ”

“  TXU will never have my business again. They took money out of my checking account without authorization and now I have a credit balance on an account that isn't even active. It's been 3 weeks and the funds still have not been credited back. I would never recommend anyone using TXU as a provider. ”

“  We just moved here from up north in Iowa, last fall, we moved in Sept here to Fort Worth Texas. We had some issues with getting our electric hooked up and our service was shut off for a week due to an error on TXU's part, I suffered allot without a/c in 95 degree heat, lost allot of food and had very cranky kids...Please be aware TXU does not care about people. The whole time we were without electricity I did get appoligies but that didn't help my situation, no one hurried the process up and we lost allot of time. My first overall impression of TXU was BAD...

Now we are having billing issues, they sometimes bill us 2 months ahead, don't note the accounts and loose information..

Needless to say I would NEVER recommend anyone to get TXU go somewhere else that is smaller... ”

“  I have been with TXU since 08/28/2008 and have been on their "budget billing" and was told I would have a bill of $156.00/month. I have had TWO months that were that amount. The other amounts have ranged from $18.24 to $370.00. This month I received a bill for 156.00 and today another for the same period for 435.00. I called and they have no idea what is happening, but I only owe 156.00. NOTE: Stay away from TXU ”

“  this Company is one of the worst ever. The Customer Service given is one of the most horrible experiences I have to deal with on a monthly basis. I always get a different story from their customer service agents and my bill is always different from what they print out on paper...there is never a logical explanation but i always have to keep paying so that we can have electricity. I know that my blood pressure climbs every time I call them. Find another electric provider before choosing TXU. ”

“  I signed up to transfer existing service over
to my name. In less than 12 hours, power to
the house was turned off. I came home from
work to find out that the power was turned off
at 9:15am. This was on a Friday. When I
called TXU, they said that there was a glitch
in the order and that power could not be turned
back on until Monday. I told them to cancel my
enrollment, and I would use a different company
for power. ”

“  1st calls to customer "care" (located in the Phillipines where TXU representatives are hard to understand)were wasted. TXU rep could not help with my problem. Online customer "service" was worse....they said to call customer service. Finally after several calls and emails, I got a person who could help me. I'm now researching a NEW retail electric provider. ”

“  ther price is great but there customer service is bad realy bad conected with them in may they did not bill me till aug and i called them to let them know that there was a problem but was assured that every thing was fine well gess what it was not they sent me a 800 dollar bill i put it on an installment plan payed the first installment now they are sending me disconnect notices ever 2 days and the dollar amount keeps changing haved spent more time on hold than ever no one knows what is wrong and they cant fix it so i am switching ”

“  Moved into Dallas/Ft Worth area recently from area in state that had only one service provider and wasnt aware there were many electric service options. Built a home and transferred service from builder into our name. When I realized I had an option to choose other service providers, I picked one with much more favorable rates and cancelled our TXU service. I received a call the next day from TXU advising they were charging me a substantial cancellation penalty. I tried to appeal the charge and got an individual in the presidents office who was quick to pull out their recordings of me agreeing to their plan with uncompetive rates. The rate I am paying now is substantially less than TXU was charging. Unless they change their rate structure in the future I will never do business with them again and certainly will not recommend them to anyone else. ”

“  TXU energy prices is like getting robbed. Not only do they charge you ridiculous amount but their Oncor delivery charge is off the roof! I had Green Mountain energy for 3400 square foot home and I downsized my house being an empty nester to a 1400 square foot home. I would've thought my electric would lower. Not with TXU! With Green Mountain, I used 2000KWH/month in the 3400sq ft home and TXU meter said I use almost 3000KWH/month! At 12.7cents per KWH plus the Oncor delivery charge that amounted to $350.00!!! I will NEVER AGAIN use TXU and I would strongly suggest everyone stay away from them! Save your money and find another provider. I tried to see my last bill, but the moment I discontinued their service, I couldn't log in to see my last bill. One way for TXU to hide their shady business practice. I'm not sure if Reliant would be any better???? ”

“  My mom went with T.X.U. becouse they offered her all sorts of incentives. Instead she was hit with 700.00 dollar a month electric bills, threatened, and intimidated.I wouldnt recommend txu to anyone. ”

“  We had TXU in the past and have never had a problem. My husband deployed so I moved back in with my parents so we cancelled our plan, no problem. Since we had no issues in the past, when my husband returned, we decided to go with TXU again. We had no problems with the first bill and paid roughly what I was quoted. Now the second bill is due, it states we owe almost $300. That is almost triple what we were quoted and the first bill. There is no way between my husband who works during the day and myself use that much energy in a month. When I called about the situation, Leon was not willing to help, solve the issue or even answer my questions. Matter of fact, I still never got the answer to a question that I asked three times. I asked to speak to his supervisor but told me they all left at 10pm. TXU is a pretty big company who should have management there during all hours. I feel that Leon lied to me several times and was not willing to help. He told me this months bill was from the middle of August to beginning of October. I made a payment in September so I am not sure how it could include August. Then he tried to tell me that he told me what date the meter was read (when he never did in the first place) but couldn't remember the date. He obviously has no idea what he is talking about and his information was all over the place. I asked about different rate plans that we could be switched to or how to get out of our contract and he could not answer the questions or he did not want to transfer me so my questions could be answered. If you are in customer service shouldn't you know most of the information (or important information about the company you work for) or try to find out the information for the customer? He was not willing to work with me at all and told me to call back later. I am very disgusted with the customer service I received from Leon and TXU. I requested to have another meter reading because I do not think this is right and again was told to call back later and that he could not do the request. They obviously do not care about their customers or how they treat them. I am very disappointed with the company all together. ”

“  Do yourself a favor and research the deals that are available and you will find that TXU is way overpriced. TXU will talk about different rates at different times of the day and act like they are working to save you money but this isn't the case at all. Call Champion energy and get the best rate and best customer service (yes - you actually talk to a person). In three consecutive months my bill went up 20%+ until it reached $250 (for a 1400sqft house). So I called to get a better rate and got no where. So I canceled my account and went to Champion and TXU charged me a $300 cancelation fee!! (At least they did let me know that my account was subject to the cancelation fee but refused to wave it or match the rate I was quoted by a competitor). Unreal!! I'll angrily pay the fee as long as TXU gets no more of my money and/or any of my friends' money. Be smart. ”

“  I was on vacation for about 5 weeks this summer (june 5th-july14th)...traveling with my fiance while the kids were out of school. I returned home on 2 different occasions for no more than 3 days to check on the house. During this time I kept 2 porch lights on and had the a/c turned off (besides the 3 days I had been home). I received my bill for that month and it is $178! How is it that the month I was gone my bill was higher than any of the other months I had been home??? I will not recommend txu and I definitely will not use them again. Talking with other friends...they have had similar issues. If you use them monitor your meter!! ”

“  I recently moved over to TXU last month from TriEagle. Boy has this been the biggest mistake I have made in the electric game. At TriEagle I paid .099 cents and they broke down everything on my bill like the following.

TriEagle

Energy Charges
06/06/2014 - 07/08/2014
Base Charge..................................................................... $4.95
Energy Charge.................................................................. 2,950.00-kWh Usage 0.09900-Rate $292.05
Taxes
PUC Assessment Charge................................................. $0.50
Total Current Charges............................................... $297.50

Then the next month I get my very first bill from TXU at .104 cents per KW. But what they fail to break down to you is the TDU charge which I didn't have at TriEagle. They said everybody charges this TriEagle clearly bundles there charge into your bill. We put it on a separate line charge to be upfront and out in the open. As you can clearly see I just copied but charges from a pdf and I don't have that on my TriEagle bill.

TXU Energy Texas Choice 24SM
07/07/2014 - 08/05/2014
Base Charge $ 4.95
Energy Charge (2870 kWh x $0.10400000) $ 298.48
Subtotal $ 303.43
Other Fees and TDU Surcharges - TDU Delivery Charges $ 118.76
Subtotal $ 118.76
Sales Tax $ 0.00
Total Current Charges $ 422.19
Total Amount Due $ 422.19

Now you do the math just one month later TriEagles 2,950 kWh for $297.50 vs TXU 2,870 kWh for $422.19. That is crazy the price difference. I can't get out of this contract unless I pay a $295 termination fee. I should just pay it and move on I'm looking at a 30% increase in my bill month to month. ”

“  I have been a customer for just under a year. I pray the next year comes quickly or I move to an apartment soon. I signed up via a flyer I received in the mail. That should have been my first warning. The features were nice and was told I would get $250.00 check in the mail after a few months of loyal service. The rate was competitive and I was using Stream with a variable rate. good some month, not so good on others. The first bill came in and nothing was said as my daughter paid it. A few months later she asked me to look at it and I was floored right away. I looked at the rate which was now several cents higher that the plan summary read in the flyer. Apparently, their plan summary did not mention the hidden fees not included in their rate which brought the rate to even higher than my previous provider. My apologies to Stream for shopping around. At least they were honest and not misleading or falsely advertising their plan details. I travel for my job and know I might be late in some months but choose to pay the late fee. Well that was different also. The second time I was late, I was hit with a $400.00 dollar fee on top of my bill bringing it to over $600.00 dollars. It took thirty five minutes each time and four calls to contact them. I called and told them that I was not made aware of this particular feature. If I had know of it, I would never have signed up. They said it was in the welcome package. Well that was convenient. tell me after I get in. It was buying a bad used car. Just a terrible experience. I am selling the house this year. I must admit, much of this rush now is to get out of this contract with this company. the absolute worst company I have ever been with and I tell everyone I know or meet to stay away. No one like to hear about the bad features after you make the purchase. TXU is a bad choice for those who expect honesty and integrity. Be warned...BTW is there a negative choice for experience as I found nothing good or easy accept ordering the service which was quick. Imagine that... ”

“  TXU sent me an offer asking me to come back to them. They offered a 125 dollar gift card and promised to mail it to me after I paid my first bill on time. I paid my first bill from them in December 2013 and it is now March 2014 with no gift card. I have called and been given excuses as to why the card was not mailed. The first excuse was the weather. The second excuse was no reason other than the problem has been escalated. TXU PROMISED If I signed with them again I would be paying the same or a little less than I paid when I was with them previously. The agent that signed me up pulled my previous bills from my previous account with them and said she looked at what I previously paid them per kilowatt and that is the price she would lock me in with if I switched back to them. BIG LIE!! I called and requested a recording of our conversation so that I could prove what I was told. And as you can guess no recording of our conversation exists. I am paying a lot more than I was paying the other company that TXU convinced me to switch from. I am tired of the lies and being overcharged. Do not fall for their gift card GIMMICK and switch like I did. You will be very sorry if you do. Run FAST from TXU!! ”

“  I have been with TXU since 2005. I have stayed with this company for this long simply because I didn't have the time to look around for better deals (I work full time and I'm also a full time student). This past year was my breaking point...I paid a bill over the automated system (~$250 a month for a one bedroom apt!!); when I checked my bank account they had taken the payment out twice. I called to explain to the customer service rep what had happened and they said they would take care of the problem. I asked the rep if everything was ok with my account and she said everything was fine. MONTHS pass by and again I was paying my bill over the automated system and I heard the charges were ~$450, shocked I call after work to make sure the amount was for the bill I had just paid and the upcoming months bill. To my surprise the rep said it was my passed due amount. I explained to the rep that I never miss a payment simply because I don't want to pay the reconnection fee or be without electricity for a few days. The first rep I spoke to about this matter said it was because I canceled a payment earlier that year...the SAME payment they had charged me TWICE for. I explained to the rep what had happened but she acted as if I were lying!!! The second person I spoke to gave me the same answer as the first...then the third person I spoke to said it was from an unpaid bill in APRIL OF 2011..... I was speaking to the reps about the matter in 2013!! I told the rep I would have to look at my bank statements to make sure I paid the bill (I knew I did because as I have stated I ALWAYS pay the bill, but I needed proof). I had to get ahold of my bank to request bank statements for March 2011, April 2011, and May 2011 to make sure all those months were paid. When I received my bank statements... sure enough all those months were paid. I called the reps back to explain to them I had proof of the payments I had made back in 2011... but this time the rep said it was for ANOTHER missed payment!!!! I was furious.. it was by far the most frustrating experience I have EVER had with any company I have done business with... after all these years this is how they were treating a loyal customer???!!?? I have learned a very hard lesson with TXU and I am now exploring my options with other energy providers. I DO NOT recommend TXU to anyone with limited time to speak to reps for almost an hour EACH call or limited time to research random payments from years ago.

TXU: Please DO NOT try to give me a generic apology for what has happened to me after reading this review; I have heard enough fake apologies from TXU reps to last me a lifetime.

”

“  The company estimates your usage according to temperatures and size of dwelling. They overestimate my bill continuously and I have to argue with them for hours and speak to numerous Supervisors before anything is accomplished. The end result has previously been a partial adjustment to my bill. Now they are refusing to correct my bill. They are claiming actual meter readings by another company when the residence was unoccupied and all electric appliances disconnected and no CH & A in the dwelling. An obvious and blatant intentional act by TXU to illegally collect additional revenue from their customers. If they overcharge all their customers by estimating their bill, historically approximately 60% of the customers will simply pay it and not complain. The means 100s of millions of dollars of increased revenue for TXU. This keeps their stock prices over evaluated. Join me in a Class action lawsuit against TXU and Texas-New Mexico Power to stop their illegal actions against the citizens of Texas. ”

“  I had TXU several years ago when I lived in Austin, TX. I had a very bad experience with them where they cut off my power for three days after refusing to extend the due date of my bill a few days until I got paid. TXU does not let you call in and extend your due date all willy-nilly, you have to be APPROVED for an extension, and if you aren't, well, nuts to you. It was the middle of August, with temperatures of 90+ degrees and I was without power for three miserable days until I got paid.

Fast-forward to current times. Like an idiot, I decided to give TXU another chance, mostly because their 100% renewable energy rates were so attractive. So I signed up with them for the duration of my lease, 1 year. Yeah, I know. Stupid. Anyway, after several issues with billing and attempting to understand the fast-speaking foreign customer service reps, I decided I was done with TXU and switched to another service. I don't care about the contract, and think of me what you will, but I was done.

Today, a delinquent bill collector called me and threatened me with "forwarding my delinquent bill to my new energy provider so it would be on my new bill", I couldn't help but laugh in his ear. Really, TXU? What liars. I went onto TXU's live chat feature and have in writing, the confirmation that this isn't true, possible, and definitely not legal. Thank you, live chat, for providing me with evidence if I ever should need it.

I am so glad I ditched these stupid, lying scumbags, contract be darned. Stay away from TXU. ”

“  I suppose this is how they make their money, but when I was renewing my contract with TXU I received no letter of renewal in the mail and then they called to renew with me. They told me that my current plan was being cancelled and that they were switching me to a comparable plan that would not raise my rate. The customer service representative that took care of my order did not help me understand the plan I was receiving and left boatloads of information out about what would be the new arrangement. The thing that is the most unethical and upsetting is that she didn't help me understand my options. She just told me that this plan would be the best one for me and told me why, but as I'm sure you can gather, my first bill came, and this was not the case. We like in a 650 square foot apartment and the bill amount for the last two months has been around $250 and $180. Does that sound like a "good deal" to you? I have spoken with their customer service department including various supervisors on multiple occasions and they are unwilling to budge. I now I have to pay the $150 cancellation fee to switch plans or to leave TXU. I am taking the hit because I'm paying them the $150 anyway in inflated cost. I will never be returning to TXU and you should count the cost before you consider making any kind of arrangement with them yourself. I would NEVER recommend their service to anyone I care about, or a stranger for that matter. ”

“  Ordered new svc for 11/1/13; moved from a distant city. Called 11/2 - they said the elec was on. Moved in next day - no electricity. Called TXU, they sd call Oncor. Oncor & TXU both sd svc was on. A private electician was called in. He worked on the case for 3 consecutive days b4 he finally determined that they had the wrong address. The 1st and 2nd svc. days Oncor came out & checked, sd was on. They had turned it on at the correct address, but the wrong apt. #. Result: 3 days no power & large bill to electrician. They charged me $24 for 11/1 to 11/2 & refused to ever credit that back (was on at wrong apt.) so I just pd it. Pd bill every mo. on line until 9/1, when website sd, "Your plan has expired; pls choose another." Thought was strange since was supposed to be 12 mo plan. Went ahead & selected an autopay plan, the way the website works is you sign up, then at the end they tell you how much they are going to withdraw from your acct. Bill was 133.12; it sd they were withdrawing $403.12, bill showed no explanation for the $270 difference. Spend 3 1/2 hrs on the phone w/ them; they said I pd late each mo. I always pay them on the 2nd. Looking at the billing history, due dates were always at least 2 days after that, sometimes more (their due dates are not consistent mo-to-mo. After 6 calls, 3 1/2 hours they sd I had approved the $403.12. I did not since it did not have another pay button after they tell you how much they are going to debit. you have to sign up first, then at the end they tell you what they are going to debit. I insisted that I had not approved the $403.12, only the $133.12. Each operator would transfer me and usually was disconnected. But 5 of them said they could disconnect me at any time b/c the bill was due 8/15 even though it said online due 9/2! I have never rec'd a late charge or a disconnect letter. I asked them about that; they had on their records the first incorrect address (the first problem I had trying to get it on) even though the website bill had the correct address. At end they never would say whether or not the debit of $403 was coming out the next day or not. They finally trf'd me to the CEO dept. on the 6th call in one day; of course, by that time, that dept was closed. Contacted my bank & had to block the debit card. Total of 4 1/2 hours on the phone ! Dumping them and filing complaint w/ Texas Utility Commission. Be forewarned, if you sign up for TXU you are in for it!


”

“  I moved to Dallas and contacted TXU and was told by the agent that my rate would be .0866 with all TDSP and TDU (Oncor) charges included, boy was I lied to. So I get over that, and for 6 months my bill stays in the $145 area, until January when it jumped to $472 with me being out of state for two weeks of the month. I called and asked them why it jumped, and was told that I used that much electricity. I responded to them that it was not possible for that to be the case, and that my assessment was that they made an error when they installed the smart meter. The customer service rep told me that Oncor would be more than happy to come back out if I agreed to pay the $70 fee, and that if I didnt want to do that, than I had not choice but to pay the bill or be disconnected which would make it impossible for me to switch providers. I paid, than they have the nerve to ask me to renew, at double the rate I currently pay!! See ya TXU, I ll never return!

My contract ends this month, and I was able to find an all inclusive rate with Green Mountain Energy at .1040 per kwh on a 12 month agreement with the help of my employers energy broker. Thank you National1 Energy for getting me this rate! ”

“  TXU is the most expensive electric provider bar none. They are also the most egregious extra fee chargers. Don't believe their sales staff when they try to scare you with tales of hidden charges with other providers. TXU is the worst offender in this regard! Their customer service is among the worst of any company I have dealt with. FWIW, I never had a problem with billing, thus my average rating in that category.

So what do you get for the extra cash? Extra quality? Pssh...if your lights turn on, where's the quality? Oh yeah, customer service...TXU sucks. Billing? They get it mostly right, but how many other providers do that just as well??? Answer: Most.

I spoke to CSRs of several providers before finally switching to Champion Energy, but all of them were as good or better at customer service. Billing at Champion is superior as well.

Oh, and if you are holding a TXU cash back loyalty card, better use it fast. It expires. Oh, the irony! ”

“  My time with TXU has been trying at best. They
chopped my power for a week in the middle of
Summer for no good reason, they've lied to me
about reconnect orders, and I've spend more time
on hold with customer service than with any other
company I've ever dealt with. To loosely quote
Eugene Mirman, getting them to solve a problem for
you is like hiring an insincere baby with amnesia
to solve a crime IT COMMITTED. ”

“  I have had TXU Energy many years. A small house less than 1700 sq. ft & I recently rec'd 2 electricity bills due same month. When I called Customer Service for an explanation-no help was even given, refused to give me their name or a supervisor(actually he said he had no supervisor). 1 bill for 208.10 & the other for $316.72 due 11/16. Something is wrong with the meter I am sure-but getting thru Customer Service is a laugh! They are putting the American people out of work-because we outsource out of the country-no wonder America has become the country not to live in. Disgusted in Richardson. ”

“  I had an issue with TXU where they overcharged by $13,500. It tooks 3 months and 23 calls to their customer service to get it handled correctly. Many times I had to hold for over 30 minutes and when I was transferred to a different person I was placed on hold for another 20 to 30 minutes. Finally it was resolved by TXU Customer Resolution. ”

“  I HAVE HAD AN ONGOING ISSUE WITH TXU FOR ABOUT 1 YR NOW. I MADE THE MISTAKE OF SWITCHING NOT REALIZING I WAS A COUPLE A MOS. BEFORE MY CONTRACT WAS OVER. THEY SAID THEY WOULD WAIVE MY CANCELLATION FEE IF I RETURNED ON ANOTHER 2YR CONTRACT (AT A HIGHER RATE) -SO I DID. I DIDN'T GET A BILL FOR 6MOS - I CALLED TO INFORM THEM AND THEY WOULD TELL ME IT WAS B/C I HAD A CREDIT. THEN, DURING THE SUMMER WHEN ELECTRICITY IS AT ITS HIGHEST THEY HIT ME W/ THE BIG BILL FROM THE LAST 6 MOS. I'VE BEEN PAYING MY REGULAR BILL PLUS THE INSTALLMENT AMT. TO COVER THE LAST 6MOS. PLUS THEY HAVE YET TO CREDIT MY BALANCE W/ THE $200 EARLY CANCELLATION FEE THEY SAID THEY WOULD WAIVE. IT HAS BEEN A NIGHTMARE! ”

“  EVEN THOUGH RATES MAY SEEN LOW, WATCH OUT FOR THE HIDDEN FEES. I JUST GOT HIT WITH AN ADDITIONAL "FUEL FACTOR FEE" OF OVER $400 ON MY SEPT 4 2009 INVOICE FOR A TOTAL INVOICE OF OVER $800. MY LAST INVOICE OF $300. ALREADY SWITCHED. ”

“  2010 TXU overstated power usage mid summer. It
was tough to come up with double my normal
bill. It took 4 months to work out but because
of my contract type they pocket more money.
Now 2012 my 2 year contract will be up soon and
they offer me a"early bird deal" to re-up.
The new contract would have raised my current
bill near 40%. TXU must not think much of my
business. Sure 24 months is a long bet on fuel
cost but my locked in business is worth a few
cents too. My electrical needs have only been
serviced by Reliant and TXU. That era has come
to an end. ”

“  We had been customers of TXU for 30 years and never seriously considered switching,even for cheaper rates. However, we experienced three consecutive months of awful customer service. Our paper check did not pass in July but was paid electronically three days later. We deliberately paid electronically in August and received a confirmation number, only to find out that we were placed cash only status for one year due to two delinquent payments. We went to our financial institution to research the problem. The clerk called TXU to confirm that the check never made it to the institution nor was their any record of an electronic request. They offered to provide written documentation to verify their report and the fact that succifient funds were in the account. We appealed the status but the company denied our request. The next bill was sent with a disconnect notice even as they admitted to reviewing our request. That was no way to treat a life customer therefore, we are switching companies. ”

“  I have a vacant house which is used occasionally for visitors, and therefore I like to keep the utilities connected. However, for over a year there has been no usage of electricity, and I pay a minimum fee-until last month, when I received a bill for double the usual amount.
I contacted TXU via e-mail, and they agreed that I had used no electricity but said that the charges were for Transportation and Delivery from ONCOR.
Now, if I decide to change electric companies, I shall be charged a humongous cutoff fee, even though I've been with TXU for over 30 years.
So I've a choice of paying double the 'vacation' fee, or paying for cutoff fee, which would cover the 'vacation' fee for about 3-4 years.
There's something wrong here. The cutoff fees are so exhorbitant that they interfere with free enterprise.
On top of that, looking at various electric companies, I find that in the main the supplier is ONCOR for most of them, so I'm apt to get into the same problem even if I do switch. ”

“  Moved into our new home on February 24th and we never got a bill, even after requesting several times through email and phone calls.

June 18th our service was turned off and we suffered for over 24 hours. When turned on we still did not receive a bill for over six weeks.

The CEOs office contacted us and apoligized but with such arrogance and rudeness we are obligatged to change providers.

”

“  TXU is good for being quick to turn your electric on but they are horrible when it comes to customers. They have been charging me 11.6 cents per kilowat all through January during an OFF season, when I should only be getting charged about 9.4 cents. I would not recommend TXU to anyone unless you want to be over charged. I am switching over to Green Mountain Energy, at least they are 100% renewable and are actually cheaper than TXU who is only 5% renewable energy. ”

“  TXU customer service isn't in sync with their marketing department. I have had horrible experiences with their billing department and online payment via their website. Too many hours wasted on trying to get things straightened out. Too many unprofessional employees thumbing their nose at customers, saying it's our way or the highway. This is one customer who is taking the highway given the poor handling of my account and customer service lacking in every way. ”

“  DOING BUSINESS WITH TXU FOR NO. OF YRS NOW
MY IDEA OF BALANCED BILLING IS PAY SAME AMOUNT FOR 11 MONTHS THEN ADJUST..THEN ONE CAN PLAN THEIR BUDGET ITEM...HAVE EXPERIENCED MONTHS NO AUTO PAY TAKEN OUT FOLLOWED BY TWO PAYMENTS THE NEXT MONTH.......WOULD SWITCH IN HEARTBEAT BUT I DONT WANT TO PAY TXU FOR LEAVING THEM
IM GETTING TIRED OF THEIR EXCUSE THAT THE SYSTEM IS CHANGING..GIVE ME A BREAK ”

“  I have had TXU for a while now. I went with them because in spite of my great credit rating Reliant wanted a 200.00 deposit. The problem I have with them starts with the fact that your customer service experience varies depending on the day/time/rep you call. Some reps have provided great service - others have been horrible. After 15 minutes holding for a supv last night the supv didn't want to help me at all. I was told that I had a contract plan, although I don't. I prev had a contract and I was told that it didn't end for months, although it had already ended. Then there is the rebate card they send you with 5% back...I have received two and neither has worked at any store I have tried to use them. Now they advertise that they don't trap you with a rate, but they actually were doing that..I was paying 0.13 kwh when the gas charges were only 0.08kwh. You have to be vigilant with them at all times. Use at your own risk. ”