| Plans & Pricing | |
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| Customer Service | |
| Account Management | |
| Likely to recommend |
Horrible Customer Service
| I spoke to an agent who told me they would disconnect my electric on Dec 15th when I was moving. So, I moved to my new apartment and continued to use TXU there thinking it was off at my old address. Come to find out the agent never had it taken out of my name at the old apartment. Now, TXU will not take off the charges from their own mistake. absolutely, ridiculous horrible service and how they treat their customers. Ever representative will tell you something different. | |||
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| Likely to recommend |
—
Chase Huckeby
from
Westworth Village, TX
on
March 31st, 2021
High price & bad customer service
| If u want recive bump bill..take it TXU energy.. crazy bill we live home along just stay 7pm to 6am .. but every month pay over $250.. think have a hidden price.. bad experience.. & bad customer service | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
TXU Energy Poor Company
from
Farmers Branch, TX
on
March 20th, 2021
Account credit
| I received horrible customer service when asked about credit for the time I was without service during the storm and was advise to call encore for the credit I even had a supervisor show no empathy or concern and did nothing to assist me with my concern | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kp
from
Plano, TX
on
March 14th, 2021
A society to be avoided.
|
I can't write everything that I would like so much my experience is bad with them. I will could write a roman. Problm with the deposit refund, surcharge bill amount for nothing, wrong information meter, poor contacte with them and completely inconsistent answers about my asks. Run aways. |
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| Plans & Pricing | |
| Order Experience | |
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| Likely to recommend |
—
Gilles
from
Irving, TX
on
March 14th, 2021
Misleading, Dishonest & Disloyal!!
|
I have been a TXU customer for an estimate of six years and don't plan to make it seven. I opened my TXU invoice for February on January 28, 2021 and after seeing the amount of $544.65, usage of 3315 kw, I knew this was a mistake. I called TXU thinking the amount would get adjusted immediately, instead, their apologies were turning into excuses, realizing customerbloyalty didnt matter. Centerpoint came out the following morning, not my request, turned off my electricity for a meter test without any notice. I am on time with payments, so I knew that wasnt the reason, so I immediately went to the meter, where I asked Centerpoint representative why he turned off my electricity? He replied , he was doing a meter test, requested by TXU. After our conversation, I learned he had installed a new smart meter on September 20, 2020, the same date I transferred to this apartment. I confirmed the installment date with three TXU customer representative, two supervisors and a senior manager. I was told the smart meter is working correctly and I would have to pay the due amount, $544.65. This amount was double from All my past monthly invoices and the same after comparing current neighbors usage, with same floor plan. I spent several hours on my TXU account dashboard, where customers are told the information is efficient, able to track real time usage, showing an estimate during billing period and an actual at the end of billing period. I manually added all daily usage/cost for billing days and the total was half of what was showing on statement. TXU Supervisor & Manager confirmed the mistake, only to tell me they had to open a new investigation ticket with Centerpoint. I stated several times, I am a TXU customer, not a Centerpoint customer, and why do I have to wait on what they decide about my TXU account, when TXU is their customer, not mine. After my research, I found misleading information on several past invoices, needing answers to my questions, only to receive dishonest answers. Old Meter ID 9227319 was replaced by New Meter ID 88305995 on my move in date,September 20, 2021, the date my start of bill cycle, ending October 20, 2020. Instead, my Original invoice for this period shows an Actual Read from old meter. My December original invoicel shows old meter ID with estimated reading. My January 2021 original invoice is the first invoice showing new smart meter ID, along with bill corrections for Dec, Nov, two for Oct(all 2020), showing Actual Readings from new meter and new charges. TXU, states on "my account dashboard", your monthly bill provides your official usage as determined by your local transmission and distribution utility. I paid my original monthly invoice for October, old apartment that I transfer from, different meter and three days at new apartment, of which I had not moved in yet. November, December 2020 invoices were changed, showing on my January 2021 invoice, with new actual readings, changing the meter information. I paid $300. on February's invoice, waiting for Centerpoint to complete their investigation. I recently received March 2021 invoice, showing new corrections, for February, along with new Actual readings for all past invoices at new address, Oct, Nov, Dec 2020,( third time on changes) Jan(second time on changes) & Feb. 2021(moved the amount difference to previous months in 2020. After many hours reviewing the invoices, phone conversations with TXU representatives and consumer support representatives, I am upset and will Not allow TXU to bully a loyal customer, especially when TXU is not following their own policies, taking advantage of loyal customers by giving the choices, 1) pay the amount they are demanding or 2) No electricity. I filed a complaint with Better Business Bureau(BBB) & Public Utility Commission(PUC), both have opened investigations. TXU needs to take responsibility for their misleading, dishonest and bad service actions. I paid All of the Original invoices and as a loyal customer, l deserve better than what is occurring. I have all original invoices, showing the changes and other documents pertaining to this matter and I should not be dealing with TXU's mistakes. |
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Lonnie Allsbrooks
from
Kingwood, TX
on
March 9th, 2021
Not at all transparent in Billing
| They have too many extra charges, so be careful before you choose. I will never recommend it anybody. | |||
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| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
H. M.
from
Irving, TX
on
February 25th, 2021
Do not go with this company
| At first everything was ok with this particular company TXU. Gradually it became worse and my bill became more expensive month after month. Please take my advice and run the other way this company will gouge you and give you the run around when you ask them about your bill. Would never wish the trouble Ive went through with them on anyone. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Steven P.
from
Venus, TX
on
February 25th, 2021
Txu is Horrible
| Txu billed me twice in the same month | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Ifiok Akpan
from
Houston, TX
on
February 25th, 2021
Fooled for years
| Not knowing much about all the different energy companies that are offered in Texas I went along with this one. I was a customer for 5 years and was never told that I was under an average billing plan. Once I decided to go with a different energy company when my plan ended with TXU I was told that I owed over $700 because I used more energy than the company averaged out for me. Now as far as I know with average billing base on past usage a specific amount is set by the energy company that is paid every month and at the end of the term there is either a credit, an amount owed or you break even. My monthly payments were never the same. It always, so I was very surprised when I was told this. Of course, I could not pay the entire bill. I paid $25 a month but that was not enough for the TXU and my remaining balance was sent to collections around January 2020. In August 2020, I paid the entire collection and was told that it would be removed from my credit report. The collection was removed but the charge off the account was not and I called the company only to received a letter saying that the charge-off account will be removed 7 years from now. Take my advice and find a different company. I am going to file a complaint with the Consumer Financial Protection Bureau. fluctuates | |||
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| Likely to recommend |
—
Find Another Energy Compnay
from
Saginaw, TX
on
February 9th, 2021
Riffed off
| Ive only been in Texas for 3 months and this is company riffed me off. For being here months i paied them total of almost $2000 worth of electricity and cancel fee. When i opened the acct, ive been told cancel anytime. But once i found out my bills were constantly $400 + every month eventhough nobody is home, i decide to nolonger want to do business with them. They charged me $300 to cancel the service. If anyone file a lawsuit against this thrief, im after. Unbelieable. | |||
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| Likely to recommend |
—
Thao
from
Sachse, TX
on
February 1st, 2021
All TXU Energy Electricity Plans
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
12 month
Tiered Rate
Tiered Rate
9.9¢ / kwh
at 1,000 kWh per bill
$102
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
24 month
Tiered Rate
Tiered Rate
10.9¢ / kwh
at 1,000 kWh per bill
$112
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Tiered Rate
Tiered Rate
10.5¢ / kwh
at 1,000 kWh per bill
$107
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
1 month
Variable Rate
Variable Rate
13.2¢ / kwh
at 1,000 kWh per bill
$132
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
13.2¢ / kwh
at 1,000 kWh per bill
$132
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
14.5¢ / kwh
at 1,000 kWh per bill
$141
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Tiered Rate
Tiered Rate
14.7¢ / kwh
at 1,000 kWh per bill
$115
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
14.8¢ / kwh
at 1,000 kWh per bill
$144
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
