| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Great Customer Service Representation by Carolina C
| I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
LiLi S
from
70521
on
February 25th, 2021
Good service
| I love that my lights are free after 8 | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Qemiya
from
Wills Point, TX
on
December 1st, 2018
Customer for over 5 years
| I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the negative reviews because I've had an overall good experience with TXU. I've been with the company for over 5 years and I'm only looking to switch, because my bill seems to have increased quite a bit over the years. I noticed that before I was paying a much lower price whereas now my bill stays over 100+ a month even when I'm not using it as much. I think it's just one of those situation where I may need to switch, since most companies give new customers the better rate to win their business, but then forget to reward their loyal customers with those rates to keep their business. However, rate increases and all, TXU has been great and I really hate that I have to switch just to get a lower rate since I'll be a new customer, when I would rather just stay with TXU and be a loyal customer. I would definitely recommend TXU to someone! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MrsWoods
from
Houston
on
December 9th, 2016
10+ years as satisfied customer
| I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Put_zel
from
Hamilton
on
April 19th, 2016
We appreciate your loyalty. Thank you for trusting TXU Energy to power the special moments in your home.
— TXU Energy
Enter Promo Code 34334489 for $50 from TXU energy at www.txu.com/friend
|
I'm currently a new customer to TXU, I haven't had any problems with the electricity company and my bills have been under $100. I live in a 800sqft apartment with my wife, we usually use a good amount of electricity and also never turn off the AC. I would recommend this company to a friend! The promotional code is entered at www.txu.com/friend when you sign up with TXU. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
B
from
Corpus Christi
on
February 8th, 2016
B - Welcome to TXU Energy! Thank you for trusting us to power the special moments in your home.
— TXU Energy
TXU
| I love Txu I do not see how people say they have a monthly bill of 200 in an apartment. My bill never goes over 70 and I stay with heat or electricity on. I don't really understand the TDU charge seems high but overall I'm happy with my bill. When I called in to renew my plan I did have a little trouble (language barrier) I could not understand everything he was saying and he couldn't understand some words I was saying but we got through it.... If I could change something about TXU it would definitely be to lower what ever that TDU charge is and if you forget to renew before deline they throw you on the most expensive plan.... Overall Satisfied and would recommend to others | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Chikyra
from
Arlington
on
December 30th, 2015
We appreciate your business Chikyra. Thank you for choosing TXU Energy!
— TXU Energy
Great Experience with TXU
|
I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dashboard on their website is so useful and lets you know your usage and control you electricity costs. And when I had to disconnect my service because I was moving out of TX, they were so friendly and co-operative and modestly explained the next steps. Thank you TXU. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Krishna
from
Houston
on
October 20th, 2014
Krishna We appreciate your feedback and are glad to hear our energy dashboard has been a helpful resource for you. Thank you for choosing TXU Energy!
— TXU Energy
Pricey, but Good Service
| I have been a TXU customer for 10 years (2 years in an apartment and 8 years in a house). I have had absolutely no issues ever with TXU in their customer service, billing or overall service. It is energy plan renewal time for me right now, and I'm doing my research to compare TXU to other companies. While I am tempted to switch to another company based on price, I am reluctant to leave a company that has been quite satisfactory over the years. It saddened me to see all the negative reviews regarding TXU, which prompted me to share my own positive experiences with TXU. It seems that most negative reviews are based on misunderstanding of how billing works - a consumer must consider delivery fees, base fees if minimum usage is not achieved, etc. TXU's customer service has been quite pleasing. I don't have the need to call very often, but I always speak to friendly, helpful associates when I do call. I even remember sending a complimentary e-mail a year ago to recognize an especially helpful associate when renewing into my current energy plan. TXU has been a great company for me, and I would absolutely not think twice about renewing my energy plan with them if their prices were slightly lower. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brad
from
Cedar Hill
on
July 8th, 2014
Brad Thank you for sharing your positive experiences with us. We recognize its a highly competitive market out there, and were proud to be the leading provider. Please consider emailing your contact information to SocialMedia@txu.com and we will be more than happy to assist you with renewing your service plan. We value your business and look forward to hearing from you.
— TXU Energy
What's with all the negative reviews?
| Before switching to TXU Free Nights, our monthly bills were in the 400 range. After we agreed to switch to TXU Free Nighs and our bill drop to 110 for that month. And it stayed in the 100 range for almost 6 months now. Customer was very generous and informed us of the increase in kwh, cancelation fee, and everything we needed to know about the plan before agreeing to make this change. I'm happy with what I'm paying for and using free electricity is amazing. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Cuong
from
Houston
on
November 24th, 2013
OK Service
|
Would recommend TXU to anyone. Very professional and their weekly usage report is a big help in understanding my use profile and the ultimate billing. |
|||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Gerald Reynolds
from
Pantego
on
June 21st, 2013
All TXU Energy Electricity Plans
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
12 month
Tiered Rate
Tiered Rate
9.9¢ / kwh
at 1,000 kWh per bill
$102
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
24 month
Tiered Rate
Tiered Rate
10.9¢ / kwh
at 1,000 kWh per bill
$112
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Tiered Rate
Tiered Rate
10.5¢ / kwh
at 1,000 kWh per bill
$107
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
1 month
Variable Rate
Variable Rate
13.2¢ / kwh
at 1,000 kWh per bill
$132
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
13.2¢ / kwh
at 1,000 kWh per bill
$132
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
14.5¢ / kwh
at 1,000 kWh per bill
$141
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Tiered Rate
Tiered Rate
14.7¢ / kwh
at 1,000 kWh per bill
$115
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
14.8¢ / kwh
at 1,000 kWh per bill
$144
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
