24 4-Star Reviews for TXU Energy

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24 Customer Reviews Written Overall

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Customer Service
Account Management
Likely to recommend

Using pay my bill from online billing

Every sent I have txu I can go to my monthly bill and pay it online, not this month for july 28, 2021?

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Likely to recommend

— Celestine Brow from Dallas, TX on July 28th, 2021

Great Customer Service Representation by Carolina C

I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!

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Likely to recommend

— LiLi S from 70521 on February 25th, 2021

Good service

I love that my lights are free after 8

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Likely to recommend

— Qemiya from Wills Point, TX on December 1st, 2018

Customer for over 5 years

I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the negative reviews because I've had an overall good experience with TXU. I've been with the company for over 5 years and I'm only looking to switch, because my bill seems to have increased quite a bit over the years. I noticed that before I was paying a much lower price whereas now my bill stays over 100+ a month even when I'm not using it as much. I think it's just one of those situation where I may need to switch, since most companies give new customers the better rate to win their business, but then forget to reward their loyal customers with those rates to keep their business. However, rate increases and all, TXU has been great and I really hate that I have to switch just to get a lower rate since I'll be a new customer, when I would rather just stay with TXU and be a loyal customer. I would definitely recommend TXU to someone!

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Likely to recommend

— MrsWoods from Houston on December 9th, 2016

10+ years as satisfied customer

I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable.

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Likely to recommend

— Put_zel from Hamilton on April 19th, 2016

We appreciate your loyalty. Thank you for trusting TXU Energy to power the special moments in your home.

— TXU Energy

Enter Promo Code 34334489 for $50 from TXU energy at www.txu.com/friend

I'm currently a new customer to TXU, I haven't had any problems with the electricity company and my bills have been under $100. I live in a 800sqft apartment with my wife, we usually use a good amount of electricity and also never turn off the AC. I would recommend this company to a friend!

The promotional code is entered at www.txu.com/friend when you sign up with TXU.

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Order Experience
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Likely to recommend

— B from Corpus Christi on February 8th, 2016

B - Welcome to TXU Energy! Thank you for trusting us to power the special moments in your home.

— TXU Energy

TXU

I love Txu I do not see how people say they have a monthly bill of 200 in an apartment. My bill never goes over 70 and I stay with heat or electricity on. I don't really understand the TDU charge seems high but overall I'm happy with my bill. When I called in to renew my plan I did have a little trouble (language barrier) I could not understand everything he was saying and he couldn't understand some words I was saying but we got through it.... If I could change something about TXU it would definitely be to lower what ever that TDU charge is and if you forget to renew before deline they throw you on the most expensive plan.... Overall Satisfied and would recommend to others

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Likely to recommend

— Chikyra from Arlington on December 30th, 2015

We appreciate your business Chikyra. Thank you for choosing TXU Energy!

— TXU Energy

Great Experience with TXU

I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dashboard on their website is so useful and lets you know your usage and control you electricity costs. And when I had to disconnect my service because I was moving out of TX, they were so friendly and co-operative and modestly explained the next steps.
Thank you TXU.

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Likely to recommend

— Krishna from Houston on October 20th, 2014

Krishna We appreciate your feedback and are glad to hear our energy dashboard has been a helpful resource for you. Thank you for choosing TXU Energy!

— TXU Energy

Pricey, but Good Service

I have been a TXU customer for 10 years (2 years in an apartment and 8 years in a house). I have had absolutely no issues ever with TXU in their customer service, billing or overall service. It is energy plan renewal time for me right now, and I'm doing my research to compare TXU to other companies. While I am tempted to switch to another company based on price, I am reluctant to leave a company that has been quite satisfactory over the years. It saddened me to see all the negative reviews regarding TXU, which prompted me to share my own positive experiences with TXU. It seems that most negative reviews are based on misunderstanding of how billing works - a consumer must consider delivery fees, base fees if minimum usage is not achieved, etc. TXU's customer service has been quite pleasing. I don't have the need to call very often, but I always speak to friendly, helpful associates when I do call. I even remember sending a complimentary e-mail a year ago to recognize an especially helpful associate when renewing into my current energy plan. TXU has been a great company for me, and I would absolutely not think twice about renewing my energy plan with them if their prices were slightly lower.

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Likely to recommend

— Brad from Cedar Hill on July 8th, 2014

Brad Thank you for sharing your positive experiences with us. We recognize its a highly competitive market out there, and were proud to be the leading provider. Please consider emailing your contact information to SocialMedia@txu.com and we will be more than happy to assist you with renewing your service plan. We value your business and look forward to hearing from you.

— TXU Energy

What's with all the negative reviews?

Before switching to TXU Free Nights, our monthly bills were in the 400 range. After we agreed to switch to TXU Free Nighs and our bill drop to 110 for that month. And it stayed in the 100 range for almost 6 months now. Customer was very generous and informed us of the increase in kwh, cancelation fee, and everything we needed to know about the plan before agreeing to make this change. I'm happy with what I'm paying for and using free electricity is amazing.