All 4 Star Reviews

23 Customer Reviews Written Overall


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Likely to recommend
Happy customer for a long time
So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. Some of them hide it in their rate, some itemize it like TXU does but call it something else.

They aren't the cheapest around, that's true. But they aren't 33-50% higher like some people are saying. You have to factor all the fees in together with each plan if you're going to compare. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. That rate is locked in, too. Power is always cheaper in the winter and more expensive in the summer. but with a locked in rate it stays the same no matter what. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time... probably more like 12 or 13c depending on the time of year. That's why the long term locked-in plans are always more per kwh. you get to keep that rate in the summer when it really matters. That'll be the same with anyone. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones... or worse the month-to-month plans. Many of those will be cheaper right now but will cost you a lot more in the long run.

All of that said, the one issue I've had with TXU is their automated billing. They can't seem to pick a date. I was billed on the 4th every month for as far back as my online bank statements went. Then suddenly it was the 1st, then again on the 29th in the same month. I can understand a day or two fluctuation but 6 days is a bit much. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. If they can figure out their autopay system I'll remain a happy customer for a long time.

Anyway don't be fooled by the naysayers. TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else... but don't expect it to be better on the other side of the fence. If TXU wants a deposit, so will the next company. If someone is offering you a cheap rate in the winter, they won't in the summer. And those pesky TDU charges... every company in Texas charges them, believe that. It's the law that they charge them, they can just call them something else or bury them inside of the rate, but they have to be on the bill. Oncor or whoever your delivery provider is is going to get their money from you whether you realize it or not. Learn to read and understand the electricity facts sheet that every company has to provide by law about every plan they offer. That's where the real breakdown of what you're paying can be found.
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Josh from Corinth on December 22nd, 2012
Satisfied Customer
Super service!!! Minimal disruptions.
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Bill Oldright from on April 26th, 2012
Great
I wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!!
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Ba from on November 15th, 2011
Ba, Thank you for the positive feedback! We currently do offer new plans with longer terms and increasing cash back rewards! Please email us at socialmedia@txu.com to discuss further! Thanks TXU Energy
— TXU Energy
TXU
Long track record. Consistantly the best customer service, billing and ease of doing business with. Only negative is that they are consistantly higher priced. I guess you have to pay for quality.
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Anonymous from on September 9th, 2011
Great Service!
Very satisfied with TXU energy service and plans.
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Virginia from Mcallen on July 30th, 2011
Great company!
Always willing to help with issues and they have been in business longer than
any others, so you know that they are around to stay.
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Jeff B. from Prosper on July 10th, 2011
Really great experience
I have had quite a few different electric
companies: Direct Energy, Stream, and Relaint. Of
these companies, Reliant was about the only one up
to par with TXU. Direct and Stream were absolutely terrible. Reliant was just expensive.
TXU gave me rewards every year! I am pretty darn
happy.
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Whizbang from Houston on June 27th, 2011
Customer Service Excellent
I have been a TXU customer for well over 10 years, have watched friends and family jump from one company to another due to better rates and bad customer service, billing issues.

Due to the economy situation, I was needing to find a better rate for electricity. I went to this website and powertochoose.org to do my research. While there are other companies out there that are cheaper, the billing/customer service issues I am reading about do not make me want to change over to a company I am not familiar with.

I decided to call TXU and find out what they would do for a loyal customer as far as lower rate. They didn't go down to the 8.5 cents, but did get a lower rate than was posted. The person who worked with me on the phone was pleasant, helpful and cooperative. I then asked at the end to be transferred to billing and that person was just as pleasant and helpful. I think I made the right decision and would recommend to all! Good luck!
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Jana from on April 13th, 2011
TXU
TXU is pretty decent. Their customer service is also okay.
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Myra from Waco on April 7th, 2011
Great company! Easy service.
Easy hook up and I can monitor my usage with their online tools.
Never had a problem.
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Jerry Kelly from Dallas on March 26th, 2011


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