Great customer service rep.
| I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. I get frustrated and end up hanging up! This evening I called and spoke with Walter and he was phenomenal!! He was so patient and walked me through everything step by step! Thank you Walter for your kindness | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Heather G.
from
Whitewright, TX
on
May 26th, 2020
TXU Energy
| I would recommend TXU to anyone looking for a reliable electric company. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
RAC
from
West, TX
on
March 5th, 2020
Texas energy
| Nikki was extremely helpful and friendly when I had questions about my bill. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Shannon
from
Houston, TX
on
July 18th, 2019
His name is Irwin!
| I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the call. He continually went above and beyond what I expected. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Irwin assured me that we were taken cared of. Thank YOU Irwin | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Wanza
from
Arlington, TX
on
July 8th, 2019
Free nights
| The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Kay
from
Spring, TX
on
February 10th, 2019
SATISFIED
| I just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Let's see how it goes. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
MONICA
from
Houston, TX
on
August 25th, 2017
Monica - Welcome to TXU Energy! Thanks for sharing your positive experience.
— TXU Energy
TXU Saved me from CIRRO energy nightmare.
| I was a customer when it was TU electric. I had never had any reason to change when Cirro had a rep going door to door. Who doesn't want to save money. Well it has been a nightmare that a courtesy call from TXU bailed me out of. We got one of my two meters changed but couldn't get my barn meter changed. TXU called to see what they could do to get my business back. They reduced the rate Cirro gave by 2.4 cents per kWh gave me a $50 gift card and it only took 10 minutes. Thankfully they have ended a nightmare for me. I will remain a loyal customer. When you want to shop rates. Check the out but call your carrier first. They most likely will match or beat the rate. Saves a lot of hassles. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Dianna E.
from
Decatur, TX
on
July 18th, 2017
Best Savings in Texas
|
The below link will credit you $50 on your first bill with TXU! Great Company, Excellent Customer Service, and the BEST rates I've been able to find. I wish I had switched to TXU earlier and I would have saved a lot of money! http://www.urefer.com/referral/1878/3495747/s/11 |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
on
December 16th, 2016
Easy transition
| Just got off the phone with a wonderful customer representative,it was easy she gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Been a customer 20 years now. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Willie (Ghost) Lopez
from
Fort Worth
on
December 15th, 2014
Free nights are NOT for everyone, UNLESS you make changes to your lifestyle.
|
People let's be honest and out our feet back on the ground, If you have a busy household with kids and all kinds of activities during the day, than probably TXU free nights it's NOT for you... BUT if you're someone who's not at home during the majority of the day and can make "adjustments" to your lifestyle (do laundry during the night, pump up the AC in the early hours of the mornig to cool down the house for the majority of the day during the summer, than this plan is IDEAL for you... I signed up for this plan in June 2014 and during the entire summer not a single bill went over $96 per MONTH and now that's fall season my average bill has been $69 a month... Of course you want to make sure your house is well insulated and have the best "enery savings" appliances, bulbs, etc... THANK YOU TXU, I'l looking fowrard on staying your customer for years to come. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Avieser Trevino
from
Arlington
on
December 11th, 2014
Reviews Overview
The best review categories for TXU Energy are the order experience, rated at 1.5 out of 5, and their plans and pricing, rated at 1.3 of 5.
The best review categories for TXU Energy are the order experience, rated at 1.5 out of 5, and their plans and pricing, rated at 1.3 of 5.
1.3 / 5
Overall
1.3 / 5
Price, Plans and Promotions
1.5 / 5
Order Experience
1.3 / 5
Customer Service
1.3 / 5
Billing and Account Management
1.1 / 5
Likely to Recommend
TXU is one of the original incumbent utility providers in Texas that was spun off from their generation assets when Texas deregulated their electricity market in 2002. TXU is one of the largest and most recognized retail electricity providers in Texas and services both residential and commercial customers.
TXU is part of Vistra Energy which also owns Luminant, which specializes in coal and natural gas power generation assets.
All TXU Energy Electricity Plans
Plan Name
Company
/ Rating
Length
Price
Est Avg Bill
12 month
Tiered Rate
Tiered Rate
10.9¢ / kwh
at 1,000 kWh per bill
$121
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
24 month
Tiered Rate
Tiered Rate
11.9¢ / kwh
at 1,000 kWh per bill
$132
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Tiered Rate
Tiered Rate
11.5¢ / kwh
at 1,000 kWh per bill
$126
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
1 month
Variable Rate
Variable Rate
13.6¢ / kwh
at 1,000 kWh per bill
$136
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
14.2¢ / kwh
at 1,000 kWh per bill
$142
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Fixed Rate
Fixed Rate
15.5¢ / kwh
at 1,000 kWh per bill
$155
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
12 month
Tiered Rate
Tiered Rate
15.7¢ / kwh
at 1,000 kWh per bill
$134
est. avg. bill
Based on a yearly usage curve
averaging 0 kWh per month
