All 5 Star Reviews

17 Customer Reviews Written Overall


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Free nights are NOT for everyone, UNLESS you make changes to your lifestyle.
People let's be honest and out our feet back on the ground, If you have a busy household with kids and all kinds of activities during the day, than probably TXU free nights it's NOT for you... BUT if you're someone who's not at home during the majority of the day and can make "adjustments" to your lifestyle (do laundry during the night, pump up the AC in the early hours of the mornig to cool down the house for the majority of the day during the summer, than this plan is IDEAL for you...
I signed up for this plan in June 2014 and during the entire summer not a single bill went over $96 per MONTH and now that's fall season my average bill has been $69 a month... Of course you want to make sure your house is well insulated and have the best "enery savings" appliances, bulbs, etc...

THANK YOU TXU, I'l looking fowrard on staying your customer for years to come.
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Avieser Trevino from Arlington on December 11th, 2014
AMAZING Customer Service & New Rates!!
We just started to check into getting lower rates by comparing online. Our current rates were significantly higher. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. I decided to email the address that TXU used in their review responses. Well my email was sent at 3:00 pm, the first read receipt from TXU was 3:01 pm, TXU employee Elaine Garza ID#XL1L called me at 3:42 pm and was outstanding!! Explained all our options, ran bill comparisons for several periods, explained everything on our bill by line item and how our new bill would look, get our new plan started with our last meter reading even though we were mid cycle etc.etc.etc. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill.
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Donna from Coppell on September 5th, 2014
Donna Thank you for sharing your positive experience with us! We are glad to hear you are satisfied with our service. We look forward to serving you for many more years to come.
— TXU Energy
Stability and honesty!
Had to get off of star Tex since they jacked my rate way up in July. TXU gave
me some stability and now I know what my bill will be next month. Great
company!
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Jimmy D. from Allen on August 18th, 2011
Effortless, no hidden charges
I have had a good experience with TXU, cheap, easy, and their electicity is good quality.
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Joe from Big Bend on February 9th, 2011
After deregulation I was one of the first to leave TXU. After using a couple companies, one went out of business, the other increased my rate after a month or two, I got a really good rate with TXU and I know they're not going to go out of business or jack me around. I like being able to pay online. I called customer service on a Sunday one time and they actuall answered the phone. They gave us a thermostat that I can program from my computer at work and I can see how much it's running from work, and adjust the temperature before I go home. That's probably the best part.
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Nate from Dallas on March 23rd, 2010
Very happy with them & their professionalism
They offer great rates that you can lock in on. Always professional, customer service seems to be comprised of thoughtful, educated, and friendly individuals who speak clear & proper english.
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TB from Cypress on July 3rd, 2009
TXU
I have always received excellent service with TXU. They offer plans you can lock into that gives you a very resonable rate.
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Anonymous from Dallas on July 1st, 2009


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