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|- Among the Best|
|- Better than Most|
|- About Average|
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“ Long track record. Consistantly the best customer service, billing and ease of doing business with. Only negative is that they are consistantly higher priced. I guess you have to pay for quality. ”
I have had quite a few different electric
companies: Direct Energy, Stream, and Relaint. Of
these companies, Reliant was about the only one up
to par with TXU. Direct and Stream were absolutely terrible. Reliant was just expensive.
TXU gave me rewards every year! I am pretty darn
“ I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the negative reviews because I've had an overall good experience with TXU. I've been with the company for over 5 years and I'm only looking to switch, because my bill seems to have increased quite a bit over the years. I noticed that before I was paying a much lower price whereas now my bill stays over 100+ a month even when I'm not using it as much. I think it's just one of those situation where I may need to switch, since most companies give new customers the better rate to win their business, but then forget to reward their loyal customers with those rates to keep their business. However, rate increases and all, TXU has been great and I really hate that I have to switch just to get a lower rate since I'll be a new customer, when I would rather just stay with TXU and be a loyal customer. I would definitely recommend TXU to someone! ”
I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dashboard on their website is so useful and lets you know your usage and control you electricity costs. And when I had to disconnect my service because I was moving out of TX, they were so friendly and co-operative and modestly explained the next steps.
Thank you TXU. ”
Krishna We appreciate your feedback and are glad to hear our energy dashboard has been a helpful resource for you. Thank you for choosing TXU Energy!
I used TXU for 4 years in Terrell. The service was fine. I can think of nothing to complain about.
The billing was fine. Again no complaints.
When I left, they refunded my deposit as they said they would. Again no complaints.
Now I am looking to start electric service at a new place. I am wondering if the companies with cheaper rates are a good idea. But looking at these reviews, it appears that some of these reviews are not by customers but by competitors. This makes it harder to decide if there is an advantage to the cheaper services.
I know TXU and have not a single complaint. I will probably use them again. ”
“ I love Txu I do not see how people say they have a monthly bill of 200 in an apartment. My bill never goes over 70 and I stay with heat or electricity on. I don't really understand the TDU charge seems high but overall I'm happy with my bill. When I called in to renew my plan I did have a little trouble (language barrier) I could not understand everything he was saying and he couldn't understand some words I was saying but we got through it.... If I could change something about TXU it would definitely be to lower what ever that TDU charge is and if you forget to renew before deline they throw you on the most expensive plan.... Overall Satisfied and would recommend to others ”
We appreciate your business Chikyra. Thank you for choosing TXU Energy!
“ I have been a TXU customer for 10 years (2 years in an apartment and 8 years in a house). I have had absolutely no issues ever with TXU in their customer service, billing or overall service. It is energy plan renewal time for me right now, and I'm doing my research to compare TXU to other companies. While I am tempted to switch to another company based on price, I am reluctant to leave a company that has been quite satisfactory over the years. It saddened me to see all the negative reviews regarding TXU, which prompted me to share my own positive experiences with TXU. It seems that most negative reviews are based on misunderstanding of how billing works - a consumer must consider delivery fees, base fees if minimum usage is not achieved, etc. TXU's customer service has been quite pleasing. I don't have the need to call very often, but I always speak to friendly, helpful associates when I do call. I even remember sending a complimentary e-mail a year ago to recognize an especially helpful associate when renewing into my current energy plan. TXU has been a great company for me, and I would absolutely not think twice about renewing my energy plan with them if their prices were slightly lower. ”
Brad Thank you for sharing your positive experiences with us. We recognize its a highly competitive market out there, and were proud to be the leading provider. Please consider emailing your contact information to SocialMedia@txu.com and we will be more than happy to assist you with renewing your service plan. We value your business and look forward to hearing from you.
“ Very satisfied with TXU energy service and plans. ”
I have been a TXU customer for well over 10 years, have watched friends and family jump from one company to another due to better rates and bad customer service, billing issues.
Due to the economy situation, I was needing to find a better rate for electricity. I went to this website and powertochoose.org to do my research. While there are other companies out there that are cheaper, the billing/customer service issues I am reading about do not make me want to change over to a company I am not familiar with.
I decided to call TXU and find out what they would do for a loyal customer as far as lower rate. They didn't go down to the 8.5 cents, but did get a lower rate than was posted. The person who worked with me on the phone was pleasant, helpful and cooperative. I then asked at the end to be transferred to billing and that person was just as pleasant and helpful. I think I made the right decision and would recommend to all! Good luck! ”
“ TXU has a program that locks you into a rate for two years. Their billing system needs help. I get a bill 45 days in advance before I even pay the current bill. I've mentioned this to them, but no dice. It's tremendous overlap. Otherwise, I believe they have decent rates. I will also receive a rebate check from them in January for 1% of what I have paid into the system for the previous year. ”
“ I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable. ”
We appreciate your loyalty. Thank you for trusting TXU Energy to power the special moments in your home.
So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. Some of them hide it in their rate, some itemize it like TXU does but call it something else.
They aren't the cheapest around, that's true. But they aren't 33-50% higher like some people are saying. You have to factor all the fees in together with each plan if you're going to compare. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. That rate is locked in, too. Power is always cheaper in the winter and more expensive in the summer. but with a locked in rate it stays the same no matter what. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time... probably more like 12 or 13c depending on the time of year. That's why the long term locked-in plans are always more per kwh. you get to keep that rate in the summer when it really matters. That'll be the same with anyone. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones... or worse the month-to-month plans. Many of those will be cheaper right now but will cost you a lot more in the long run.
All of that said, the one issue I've had with TXU is their automated billing. They can't seem to pick a date. I was billed on the 4th every month for as far back as my online bank statements went. Then suddenly it was the 1st, then again on the 29th in the same month. I can understand a day or two fluctuation but 6 days is a bit much. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. If they can figure out their autopay system I'll remain a happy customer for a long time.
Anyway don't be fooled by the naysayers. TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else... but don't expect it to be better on the other side of the fence. If TXU wants a deposit, so will the next company. If someone is offering you a cheap rate in the winter, they won't in the summer. And those pesky TDU charges... every company in Texas charges them, believe that. It's the law that they charge them, they can just call them something else or bury them inside of the rate, but they have to be on the bill. Oncor or whoever your delivery provider is is going to get their money from you whether you realize it or not. Learn to read and understand the electricity facts sheet that every company has to provide by law about every plan they offer. That's where the real breakdown of what you're paying can be found. ”
“ TXU is pretty decent. Their customer service is also okay. ”
“ I have been with TXU for over 30 years and have paid premium pricing for the privelege. I have always gotten excellent customer service and have always been able to get them at any time I needed to. Since I was one of the first 100 to sign up for automated online billing in the mid 90s - I have never had billing issues. 12 months ago I was finally forced to choose a plan and face the amount I have been paying for my electricity. UGH! yes, it is great service and you do get what you pay for - I pay one of the highest rates (their lowest rate is my selected 10.4 cents a kilowatt hour) and have no issues. I am unhappy that I am not rewarded for loyalty or get any of the other benefits that switching around gives you. $150 gift cards, $25 off your bill, NOTHING HERE! ”
“ I had TXU energy for awhile, and the service and plans were decent and competitive at the time. However I switched over when I got a better deal from somewhere else. ”
“ I am very pleased with TXU such as rates,service and their very pleasing attitude ”
It's my belief that TXU is the Verizon of energy rates. This company does
not really care about giving you the best rate and they will not do anything
to keep you until you cancel and then they call you asking why you left. ”
“ I switched to TXU energy after having a few bad experiences with Reliant, and since then, I don't really have much room for complaint with TXU. The bills have been lower than when I was with Reliant, and their online bill pay is convenient and easy, so that's a nice benefit as well. Overall, I'd definitely recommend them to others. ”
“ My bill has been a low $170 all summer and I got a bill in January for $243???? I spoke with customer service and ask why was the bill so high. I am on free nights. I was told that I was charged an additional fee because they sent a disconnect notice?? This is a joke! I can understand charging for an actual disconnect, even though, all they have to do is hit one key on their computer terminal to reconnect but why charge for sending me a notice? And why change $50-$60 ?? ”
Your opinion matters to us. Please email TXUECares@txu.com so we can help.
“ I made a complaint on this web site back in November 2013 about TXU Energy Free Nights program. I am a solar customer providing energy to the grid in daylight hours. I was being charged for both the energy I consumed in the daylight hours and the energy I delivered back to the grid. I could not get satisfaction from TXU so I complained to the PUC. I sent smartmetertexas.com data to illustrate my issue to the PUC. Smartmetertexas.com data is the actual TDU data from all Texas residents with smart meters. TXU has corrected my bills finally effective 12/24/13. Merry Christmas to me! Interestingly enough the Free Nights program has been canceled as of today 1/8/2014.I suspect I had something to do with that. I think there was something very wrong with the billing on the Free Nights program. Anyway, I analyzed my own data, won my case, and would love to analyze yours too! Contact me at firstname.lastname@example.org if you would like me to analyze your data for you. TXU will correct it if you have been improperly billed. But you must have data. If you don't know how to get it and analyze it I can do it for you "Feeling" like your bill is too high is not good enough. Data is needed! And I can get it for you! TXU is NOT using TDU data to bill you for Free Nights. They are using algorithms and percentages. But the Electricity Facts Label says they will use the ACTUAL TDU data. You will win your case if you send TXU the real data. And I can get it for you! ”
Luci- Our Right Time SavingsSM plans (i.e. TXU Energy Free Nights and TXU Energy Free Weekends) are intended to help customers manage how they use electricity and save. Usage data is received in 15 minute intervals from your meter, which is maintained by your Transmission and Distribution Utility. Although these meters are more than 99% accurate, we also refer customers questioning their consumption to smartmetertexas.com as a non-biased comparison. Our TXU Energy Free Nights plan is still available for customers who wish to enroll and feel that they can benefit from the savings offered with this plan.