Ive been set up with Auto billing since I signed up with this company over a year ago. I took a risk with a company Ive not heard of before based on info from Texas Electricity.
Today, 12/23/19, I received a voice automated call saying my bill was over due and if not paid ASAP they would turn off my power. Im super upset since I never took my account off auto-billing so there is zero reason this should have happened. I was even able to see that they processed my previous months bill just fine. Ive not made any changes to my account, I would have zero reason to make a change. Regardless, this company was going to turn my power off and disconnect etc with lots of extra fees involved without ever sending out any emails that the bill was over due, or that a change had been made to the account taking it off auto billing or anything.
I called and was told it was changed on 11/19/19. No one with authorization to my account made this change. No email was sent confirming changes were made to the account either. So either my account was hacked, V247 was hacked, or V247 had an internal problem that took my account off of auto bill.
Then to add insult to injury, Helen in customer service wanted to charge my card for two months when only one month was in question. I could give a confirmation number and everything and yet she was going to charge for months already paid. In addition, when she tried to set my account up again for auto bill it wouldnt take. She was able to charge for the missing payment with no issues. But to set up auto billing again there was now a problem, one that caused her to have to delete the card on file and asked me to re-read all my card info to her again. I was even worried this was a way for this person to get my credit card info for non-valid reasons. It was more then worrisome.
I wish I could say that V247 was a safe company, or that they did as good of a job as TXU, but I cant. I know its only been one issue in more than a year. But that one issue could have turned off my power at CHRISTMAS!
Plus it would be a way to charge me extra late fees and disconnect fees on top of everything else.
Now, I still have to wait for Helen/V247 to call me back with what happened to my account. I just know with 100% certainty that I had no reason to make changes to this account and again, I really have to wonder why Helen wanted to charge two months bills when only one was in question.
I dont know whats going on with V247 and their billing department, but I can tell you that they do NOT have enough safety precautions in place for peoples accounts. Things such as sending emails when changes have been made to the account, or how about sending me an email that the account was late before sending me a phone call about disconnecting my account. Based on the due date of 12/15/19-V247 had many days to send me an email. I received nothing, why?
Also, if Im a paperless billing, why does V247 not send emails with the amounts of my bills? If Im not paperless billing, where are my paper bills? It cant be whatever V247 wants, they have to notify customers one way or the other and it doesnt seem thats the case.
My suggestion is to NOT trust this company. They just dont have all the wrinkles of a good business that wants to keep their customers safe completely figured out. And after being with them more then a year, I would think they should.
I will probably change back to TXU even if I have to pay a little more. At least mistakes like the above NEVER happened, EVER in more then a decade of using TXU. And to have a mistake like this happen at Christmas time too. Can you imagine having all your family over for Xmas and your power gets turned off? Or how about your kids going cold all because V247 didnt have enough security measures put in place. Helen/V247 said that the disconnect date wouldnt have been until January but that doesnt mean I believe that, nor does it mean that it gives me any comfort. ”
“ I switched my service to V247 and I could not be happier. They offered me a better rate and the customer service has great! I am glad I made the move to V247. It was easy to set up. They also send me weekly updates on my energy use and what my projected bill will be for the month. I love this feature! ”
“ Excellent! ”
“ I've been a customer with V247 Power for more than 5 years. I am satisfied with V247 Power because of the service and the billing management. I am satisfied, so I have referred a friend to join V247 as a new customer and he also likes it. ”
“ I have been a customer for almost a year and we have have never had any issues. I have great rates and we signed a 2-year plan. ”
“ Amazing company. Saving me cold hard cash every month. TXU was ripping me off. Now my rate is locked in for two years. Really making a difference to me being retired and on a fixed income. ”
“ The best price and services I have known. ”
“ I love V247 Power. When I needed a new contract 4 months ago, they had the best deals for 12 months and 24 months for apartment dwellers like me, so I signed up for 24 months and relaxed. Their bills are simple and straight forward because all I pay for is the kwh I use that month, and required taxes. No minimums, maximums, or base fees, etc. It was easy to set up my account online, and their website is very easy to navigate to get my paperless bill and balance, and with auto-pay I don't worry about a late payment. I like getting a weekly email with a summary of my usage that week compared to the week before, and it estimates how much my usage and bill will be that month. Very handy. So I get everything I need and more, and I don't need to think about it for 2 years. Home run! ”
“ I have been with V247 Power for over 3 years and very happy with their services and rates. I would love to stay with them forever as long as I am getting good deals ”
My last energy provider played a number of games with us- resulting in bills that gobbled up our savings in just 2 months! V247 has proven COMPLETELY different, giving fair rates and making sure that I as a customer am aware of all aspects of their services.
Thank you, V247! You make me glad I switched to you every time I get my monthly statement! ”
Every year I review my rates and shop for better alternatives. I signed with V247 Power in Aug/2019 as they were the best alternative price wise. At first, I was a little hesitant as I had never heard of V247 Power before, but a quick phone call put all my worries to rest. The rep that took my call was very efficient and friendly. She took the time to explain to me how the billing, pricing and sign in processes worked all with a friendly demeanor. Getting my service connected was easy and so far the change has been positive for me.
I recommend V247 Power if you are looking for a no nonsense provider, efficient and worry free process. ”
“ The price is clear , the service is very friendly.Though I am not a native language speaker ,I like this good provider ”
“ Number one ”
“ Very honest company. Delivers on promise ”
“ I am happy with the customer services team. They are super caring and detailed on the client's need when offered the promotion. Thumbs up. ”
“ Excellent service and price ”
“ Very happy with the best rate I've had since shopping for electricity the last few years. Change over was a breeze and billing has been perfect. ”
“ I signed up with them in 2 years ago,today they called me and reminded me that it is time to renew my account.Their customer service is always friendly and helpful.The bill is easy to understand,and they have no hidden fees at all.All of my family and friends use V247 Power,and they have no complaints so far.Even if you cant reach them during peak hours,they will call you right back to make sure you are assisted.Great business!! ”
“ If your contract is expired, they didn't email/or call you to renew policy, they just automatically put you in a month to month rates, which doubled what I've been paying for. So they doubled my rates for 3 months, then when I called them, they assumed it was my fault, didn't even trying to help me, but she pushed me away and got off the phone. ”
“ Had them for almost a year now.Their customer service team is very friendly. The lady I spoke with (her name was Jennifer), helped me out greatly with my situation regarding late payments & she even provided necessary steps to contact non-profit organisation in order to assist my family with lower electricity bill. All was done without my power being cut off. The hold line was a bit lengthy when called in but it's understandable. I also recommended V247 Power for my in-laws and so far they have no complains. ”