V247 Power Logo
PUCT# :

We currently recommend electricity plans from Constellation, Champion Energy Services and TriEagle Energy

Very good customer service!

(5 / 5)

  Had them for almost a year now.Their customer service team is very friendly. The lady I spoke with (her name was Jennifer), helped me out greatly with my situation regarding late payments & she even provided necessary steps to contact non-profit organisation in order to assist my family with lower electricity bill. All was done without my power being cut off. The hold line was a bit lengthy when called in but it's understandable. I also recommended V247 Power for my in-laws and so far they have no complains.

James from Houston
January 9th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Be Careful Doing Business with V247

(1.8 / 5)

  After a couple of years having their service, I wanted to renew but instead of having a better rate, it was increased ! I opted to sign with Reliant at a more favorable rate. Initially I signed with V247 on July 5 but called to rescind on May 8. Since it was after hours the office was closed but was able to talk to an operator and left a message for Customer Service indicating my intention. I kept receiving calls from V247 trying to convince me to stay with them, inclusive offering me a better deal than Reliant. When I refused they told me that I will be charged $150.00 for early termination, even though I cancel my service with them. BE CAREFUL WITH THEM.

Fernando from Houston
July 19th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

good rates crappy service

(0 / 5)

  2 weeks past due owed 66.00 no written no verbal heads up cut power and being working folks we get home at 7:30-8:00 make the call to v247 and everybody has left for the day.now it is April in houston already hot and rude outside and the power was cut some time around noon so i have a refrigerator and freezer full of meat we have to wait until 8:00 in the morning to get power turned back on.i had mentioned that for my inconvenience could they wave the fees they completely side stepped the question.i repeated the question and she explains the charges.no i understand the charges 53.00.not even close to the 400 dollars i lost in grocery's.so if you want cheep prices and horrific service v247 is for you

steve wilson from Houston
April 8th, 2015

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

So Far So Good.

(4.8 / 5)

  I have been with v247 for about a year now and it has come time for my renewals . I haven't had an issue at all with this company , The only time I called in was to complete my renewal .Most communication is done thru email which they are perfect at responding in a timely matter . I was set up for both paper and email billing and never had an issue receiving any of them . They offer a lot of terms and rates and really helped me understand the difference between all inclusive plans and non inclusive plans .

Michale from Woodlands
November 18th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Referring credit is pretty awesome

(4 / 5)

  I love the referring promotional offer that you get
I have been with v247power for almost 1 year and I have never had an issue. Their prices are competitive, the customer service is good . Their referral program helps keep my bills low as well! $25 for each referral, for both you and the person you referred also as a new enrollment they give you a $25 credit too

lisa from Dallas
October 11th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Great Customer Service

(3.8 / 5)

  when i called in they assisted me with anything that i had question or inquiry with, the rates are all inclusive and i don't receive any extra fees they have helped me set up my auto pay and account online . Also when i renewed the rates were a little higher than what i started of with but they managed to work some deal with me and i liked it. I highly recommend the company . seems like they are starting off but in a good way. no problems at this moment with the company.

Christina from Houston
October 11th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Billing and Customer Service Issues

(1 / 5)

  I did not receive a bill for several weeks after my service began and was charged late fees. When I called they said that one had been mailed and another one had been mailed a few days earlier. I never got anything but a disconnect notice with added late fees. I had also sent an email prior to calling and received an email response to my complaint that assured me I was set up for eBilling though my email. I finally received an emailed invoice A WEEK AFTER THE DUE DATE! I had sent a random payment a few days earlier just to CYA and it was $40 short. Rack up another late fee. This company is terrible. I have perfect credit and haven't had a late charge in the past decade. I wouldn't recommend this for anyone.

Jason from Corpus Christi
June 5th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Impossible to speak to Billing Department

(1 / 5)

  Well it is impossible to talk to Billing Department or Supervisor to explain to them that my credit card was stole and did not know my bill was not paid since I was out of the country. Requested the insufficient fee be waived and was not able to speak to Billing department to discuss that I was not aware of my problem with my credit card.

Norma Lemus from Houston
February 20th, 2014

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Worst Choice.

(1 / 5)

  With a same amount of electric using, my bills from V247 are always higher compare to my previous company Green Mountain Energy. I do not recommend this company!

Kim from Houston
November 22nd, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions