We currently recommend electricity plans from Pulse Power, Constellation, Spark Energy, TriEagle Energy and Texans Energy

Horrible

(1 / 5)

  Sneaky sneaky sales people. Never again will I use them. Funny how the 5 stat post all sound similar. More commercial then actually reviews.

Never again from Pearland
September 25th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Worst Electric Company Ever! Beware!!!!

(1 / 5)

  Like many of you I was with Veteran Energy for over 3 years and was very happy with them until they bait and switched my renewals more than tripled my bills, don't be fooled by these crooks. Only thing I see is they rip veterans off! There name is just a ploy to trick veterans into higher contracts. They say they are not doing this, then why are so many vets complaining about it.enjoy it while you can but they will get you!

Vet Tired of being Ripped off! from Denison
January 6th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Please stay away!

(1 / 5)

  Veteran Energy is terribly dishonest. My consumption for the month of September was extremely low 107 Kwh (I'm a student & only come home to sleep. I don't cook or watch tv, AC is always off).

My bill? $63.3. Yes, $63.63 for 107 kwh! (I have proof)

When I contacted them, they said my bill should be about $12 but I had the wrong plan. They "offered" to reduce the bill to $43.63 if I called to switch plans. I got two calls from them and was given two options, pay $150 to switch plans or else pay $60+ every month for a year.

Just left Veteran Energy today (at $150 cancellation fee).

Do yourself a favor, stay away!

vecustomer from Richardson
October 2nd, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Never again. Don't be fooled

(1.8 / 5)

  Don't be fooled by their quoted rates, very deceiving. My energy cost shot up from the time I signed up with them, even though their quoted rates was lower then what I currently had at that time. Their funny pricing allows them to make it difficult for the consumer to figure out what price they will actually be paying. Toward the end of my service my rate went up from about 7 cent per kw to almost 16 cent per kw, when most other suppliers were offing 5 - 9 cent per kw. Don't be fooled by the name and defiantly don't be fooled by the quoted energy rate. I've been monitoring energy rates for a long time now and this company has been the most deceptive in their slick pricing as any.

Looking for honesty in energy pricing from Desoto
September 24th, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

rate switching and price gouging

(1 / 5)

  During the peak of summer Veteran Energy more than DOUBLED MY RATE without making me aware, resulting in a one month electricity bill for my single family home of $795! When I called to try and correct the matter they went into a sales pitch for new plans and services but were unwilling to correct the price gouging of the previous month. Their explanation was that is was within their legal right to do so and is all they could do was sign me up for a new plan going forward.
They use their "Veteran" angle to make you believe they care about their customers but it is clear they do not.

Jason Tindol from Brownwood
September 6th, 2016

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Absolutely Awful

(1 / 5)

  Their service is basically non-existent. Their website is a JOKE nor does it follow standard industry practices (which is why it sucks so bad). I've never dealt with such a poor company nor will I again as soon as I arrange my switch.

Charles L. Mills from Dallas
November 5th, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Non-disclosure of fixed rates and fees

(1 / 5)

  Veteran Energy only provides the average monthly price per kWh and will not, under any circumstances, provide the actual fixed, energy charge per kWh, nor proivde any other fixed rates associated with your bill. Everything is hidden and considered "all inclusive." This non-disclosure and response is consistently upheld by every member of their business. I highly recommend that you avoid this company at all costs, unless cost isn't a factor.

Richard from Dallas
January 23rd, 2013

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions