We currently recommend electricity plans from Pulse Power, Constellation, Spark Energy, TriEagle Energy and Texans Energy

The Best Electric Co

(5 / 5)

  Veterans Energy has been so good to me. Great rates and even better customer service. Need an extension? Dont worry! As long as you keep your promises you can get them. No other light company has ever been as kind. Charlie and co yall are the best!!

Josie G. from Jacksonville
July 23rd, 2019

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Excellent all around

(5 / 5)

  I just renewed my service contract with Veteran Energy. I shopped around a bit but didn't really want to leave Veteran as they have been excellent from the time I signed up a couple of years ago. Today I spoke with Dustin in Customer Care and he helped me come up with the best renewal plan considering the history of my usage. He was excellent!
I've had zero complaints about the company and can't really understand ratings less than (near-) perfect. I love their weekly usage emails. It allows me to see graphically what my usage habits are and make adjustments if I need to. I also like the fact that they give back to Veterans groups. Very satisfied!

Cool Tex from Dallas
August 16th, 2018

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No Solar System Program

(5 / 5)

  I like Veterans Energy much more than TXU or Reliant. Unfortunately I may have to leave Veterans Energy.

I am currently seeking proposals for installation of solar panels that will provide enough Kwh to meet my current average monthly consumption on an annual basis. The keyword being average, meaning that there would be months that I may consume more Kwh, and some months that I would consume less.

I was greatly disappointed to learn that Veterans Energy does not provide an energy buy-back or a refund Kwh billing credit for (unused) energy created by solar systems that feeds back into the grid. This is also as much surprising as disappointing because Texas is a solar friendly state and most other electric providers do offer some type of program many of them dollar-for-dollar offsets.

I doubt that they could get a program up and running before I proceed with my installation plans (within the next couple of months). That will leave me with a regretful decision of having to ultimately cancel service upon completion of the solar system installation, paying a cancellation fee, and having to seek a provider that does offer a compensation program. But most regretfully I will no longer be their customer and a part of helping veterans.

If anyone from Veterans Energy is reading this, please let me know if you can do something. Veterans Energy a great company and I would really prefer to stay with you.

jesmith3 from Killeen
May 7th, 2018

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Easy and reasonable

(5 / 5)

  Easy to enroll online, payments were easy to make, no issues with set up, billing and cancellation.

KETEX from Houston
October 30th, 2017

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Easy to work with

(5 / 5)

  I've been with Veteran Energy for about 7 months now and their pricing kills what I was paying before. Everything was so easily automated to set up and bill/draft - I did it all online quickly and didn't have to call anyone. I'll check the emailed invoice each month to make sure there are no red flags or extra charges and so far things have been perfect. Since I have never had an issue with the actual service or billing I haven't had to deal with their customer service so I can't comment on how that is.

Kara T from Fort Worth
February 13th, 2017

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My First Monthly Bill from Veteran Energy

(5 / 5)

 
I was anxious to get my first bill from Veteran Energy because it seems that every electricity provider is somewhat different in how the monthly billing statement is presented. I've found most utility bills to be pretty confusing. It seems there are always at least some surprises in the beginning until you figure out all the line items which comprise your total charges.

In other words, it's often hard to fully understand what you signed up for until you've already signed up.

Not so with Veteran Energy.

I happened to use about 1,100 kilowatt hours during my first month's billing cycle which made me automatically entitled to a generous credit under the plan I had signed up for. There were absolutely NO CATCHES WHATSOEVER. The bill was simple, concise, and honest with no "hidden charges" that I wasn't already expecting.

I've already received top-notch customer support from team leader Roberto (ext. 13272) and Lynn (ext. 3276). Roberto originally signed me up after thoughtfully explaining how everything works and Lynn later went over my first bill with me and explained all the different payment options available and helped me set up automatic monthly drafts from my checking account.

She even congratulated me on receiving my credit!

Lynn and Roberto definitely went over and beyond and I'm already spoiled. I wish more companies had such high-caliber professionals providing customer support.

I deeply respect that Veteran Energy makes generous contributions from their own profits to such a large number of wonderful organizations whose sole mission is to help America's veterans.

Because my cousin - Kenneth - was killed in Vietnam in the early 1970's, I chose the Veterans of Foreign Wars (VFW) as my charity of choice.

I believe one would be hard-pressed to find a better electricity provider than Veteran Energy. **==

Mike Y. from Ballinger
June 14th, 2016

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Truly care about customers

(5 / 5)

  We have been with Veteran energy for about 3 years now. As a Veteran,I have ran into issues with money and needed help. Veteran energy was more than willing to give me that help.
They truly understand the nature of things, sometimes the money isn't there, they give me enough time to get things right with them.
So customer service, too bad I couldn't rate a ten. They would deserve it.
The price point, well here is my example: Family of 6, during the holidays two females and three teens...231.00. Yea, that's a 3 bedroom house with females (no offense ladies) and three teens.
Beat that. I WILL BE A CUSTOMER FOR LIFE.

Scott Lattin from Whitney
December 16th, 2015

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Truly care about customers

(5 / 5)

  We have been with Veteran energy for about 3 years now. As a Veteran,I have ran into issues with money and needed help. Veteran energy was more than willing to give me that help.
They truly understand the nature of things, sometimes the money isn't there, they give me enough time to get things right with them.
So customer service, too bad I couldn't rate a ten. They would deserve it.
The price point, well here is my example: Family of 6, during the holidays two females and three teens...231.00. Yea, that's a 3 bedroom house with females (no offense ladies) and three teens.
Beat that. I WILL BE A CUSTOMER FOR LIFE.

Scott Lattin from Whitney
December 16th, 2015

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Great Company

(5 / 5)

  I have been with Veteran Energy for over a year and a half now, and couldn't be happier with their service. They're online bill payment is extrememly easy to use. Customer service is top notch, I am always greeted by an extremely helpful and polite employee willing to assist me with whatever I am calling about. Another huge plus is they recently added a discounted rate for Veterans and Active Duty miltiary. I would recommend Veteran Energy for anyone.

Mike Vander Vegt from Killeen
July 3rd, 2014

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