Volt EP Logo
PUCT# : 10226

We currently recommend electricity plans from Constellation, TriEagle Energy, Champion Energy Services and Payless Power

Waste of time

(1.6 / 5)

  Tried to transfer service on my newly built home. Charges a $400 deposit even if you have perfect credit. Account was created, deposit was accepted and days later I see they want me to email a copy of my state issued ID through insecure email or fax. Folks - don't do this. It's not worth risking identity theft for a few months of cheap electricity. Don't waste your time - Move along.

Kim from Euless
March 4th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Ignorant representatives

(1 / 5)

  One I got a high monthly bill, since then i was more careful about the usage and did not leave any chargers or anything plugged in. Also, changed to LED bulbs, may that did not satisfy VOLT and the next month I was charged almost double. When I talk to representatives all they say is do not change your thermostat. SERIOUSLY! when I began to inquire how my bill was so high this month, they just hung up on me. Initially when you talk to them about getting a service they say 8pm-8am they electricity will be charged 50% less. When I asked them about it they say "it's not 50% you should check on you welcome note". I would never recommend such disastrous service oriented company to anyone.

Merely a new face of scam from Plano
January 25th, 2019

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Glad I switched to Volt

(5 / 5)

  I haven't had any problems with this company, employees are helpful & courteous. Very pleased with the all around service, especially paying a lot less for electricity service!!

Satisfied Customer from Fort Worth
June 21st, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Far Better Than TXU

(4.8 / 5)

  We have been clients of Volt for 2 years and have had no problems except for figuring out what to do with all the extra cash. TXU rode us to death for years and years.

Houston Residential Client from Houston
March 21st, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

EXPERIENCE WITH VOLT

(4.8 / 5)

  SATISFIED WITH NO MAJOR PROBLEMS--COUPLE OF MINORS WERE WORKED OUT BUT
WE ARE PLEASED WITH OUR SERVICE

PARIS RESIDENT from Paris
February 4th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Run Away

(1.4 / 5)

  Volt is a scam. Got second bill and paid $1.10 kWh. The block price sticks it to you. Run far far away.

I got screwed from League City
January 27th, 2018

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

Volt review

(1.8 / 5)

  Theyapplied a $400 deposit against my creddit card despite my high credit score. When I called the number on my credit card to inquire, the number rang to an employee's cell phone who redirected me to another number where a different employee didn't announce his name- just hello and the proceeded to tell me that they routinely do this when they cant verify a credit score. They also hold the deposit until you have paid your last bill and then refund the balance eventually. When i told them that I had been an equifax victim he explained to me a process to get my money back that was ridiculously bureaucratic.

Volt review from Richmond
December 21st, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions

PERSONAL EXPERIENCE

(4.6 / 5)

  AS ALWAYS WHEN YOU ARE LOOKING TO CHANGE PROVIDERS YOU HAVE MANY
QUESTIONS--VOLT EMPLOYEES WERE PATIENT & HELPFUL--WE ARE VERY SATISFIED
IN ALL AREAS!!!

VERY SATISFIED CUSTOMER from Paris
March 31st, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions