All 2 Star Reviews

2 Customer Reviews Written Overall


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Day Ahead variable rate plan destroyed me financially
Volt EP hooked me with a good introductory plan and my bills were reliably low and easy to understand. They then discontinued that plan and put me on a "Day Ahead Index" plan, which is a variable rate plan. Everything was good until the polar vortex caused chaos.

After the extended power outage (which was not Volt EP's fault), this plan they put me on raised my rates an astonishing 17,700%. My bill went from a manageable $75ish per month for a single guy in a small, energy efficient apartment.

Now, based on my estimates, it looks like yester alone I consumed $831 worth of power, and $466 the day before.

Volt EP has re-organized their phone systems to explicitly not allow you to speak to a human. You have to leave a voicemail (but that mailbox is full.) You are asked to send an email which doesn't get a response to. You are asked to use the website, which again, does not get a response.

I was willing to give Volt one more chance, if only I was able to speak to a human about this INSANE bill -- I am looking at over $1700!

This is going to destroy me financially. I don't really know what to do anymore. I have found a new provider with a fixed rate. But that doesn't help me after getting screwed over and moved to this plan.
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Brian Keys from Grapevine, TX on February 18th, 2021
AWFUL Cybersecurity - do not trust them with anything
Request a "Forgot my password" - you'll get your real password (not a one-time password) back in plain text. What this means is the encryption is terrible, and your data is at risk. Do not give them your SSN, do not give them your DL, do not give them anything. Their security practices are awful.
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Mike from Dallas, TX on December 9th, 2019


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