Diastrous!!!!
You will be duped into signing up with low wattage rates, BEWARE!!! That will be temporary! In a few months, BAM!!! Your light bill will shock you beyond belief. I have 1 month left in my contract and I will be running for my life. If your are looking for a new provider, keep looking. Do not sign up, don't even think about it! Just RUN...
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Likely to recommend

— Horrific Light Bill! from Missouri City, TX on January 8th, 2021
Dissatisfied customer
Xoom Energy double charged me two months in a row n basically blamed me for the outdated website that they have. I had to wait 10 business days to get a refund, never had a late payment n when I called got worst customer service ever...Do not sign up with them the only way they make money is to take money out of ur acct when ur bill has already been paid. They dont give a dayum bout their customers. I switched providers to get better service n tried to get them to waive the $150 cancellation fee but of course they said no because I switched providers but why would I continue to stay with an electric company that steals from me. 2 unauthorized charges got a check sent out for the one in Nov 2020 n waiting on my refund for double payment for Dec 2020 of course it has to be a check, theyre prolly stealing from someone else to pay me....AGAIN...DO NOT USE their service....
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— Dissatisfied Customer from Houston, TX on January 5th, 2021
NEVER use this company
I found out in June that xoom had processing error with my automatic payments. it added up to 6 months payments while i was getting email confirmations that payments processed. my total eventually added up to over $2200 once i finally get a cancellation bill in the mail. I told the company i understand i owe the money and i'd make a payment plan, the company forced me to pay 50% even though it wasnt my issue it wasnt processed, and also put a lock on my account from transferring to another electricity company. after i paid the 50% they put the remaining balance into 6 installments. today (10/20) I called the company which had another system error that showed my balance to be a $1234 credit. If i didnt call to clear this up, it would have gone towards my bill and eventually it would have added up to me owing another significant amount of money. Im extremely frustrated and wanted to report the less than par business practices. after I cleared up my balance to my "real" balance i paid off the remainder and changed to a different company. EXTREMELY FRUSTRATED i had to do all of this just to pay my electricity bill. I also reported this to BBB and posting it everywhere I can.
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Likely to recommend

— Spencer from Houston, TX on October 20th, 2020
Horrible
I understand people have to pay bills even during hardships but good luck trying to work anything out with this horrible company! We are in the middle of dealing with a pandemic and layoffs, so I called to get a payment arrangement on my bill. They offered me nothing! Just an extra week to pay the whole bill or get disconnected. Then when I review the bill there is over $100 in EXTRA fees. $10 twice for a disconnect notice but I only received one. Late charges twice. No slack at all for things we have no control over. Hell even dropping the $100 in extra stuff would make it easier to pay the bill considering I have paid my bill for over 18 months and am in good standing with the company. My bill steadily increases from $280 to $480 every month but I was duped into signing a 24 month contract "for a better rate"! Horrible company with no care for their customers. Definitely would not recommend. Not even a pandemic will stop them from getting their money on time.
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Likely to recommend

— Christy from Corpus Christi, TX on August 21st, 2020
Stay Away!!
From one month to the next my bill doubled. Sorry....nothing we can do. I have been with them for years and obviously something was read wrong. All the summer months are comparable to last year until now and nobody seems to think that is a problem. I was told to call someone else but I pay them so why should I. Not going to stick around anymore. Another lost customer.
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Likely to recommend

— Dont Do It from Mansfield, TX on August 11th, 2020
No happy at all they Charge to much
I was with zoom for 6 years and was happy but now my bill is $110 for electricity and $74,09 just for delivery and I dont recommend this company anymore and never want to pay lots money go with zoom
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Likely to recommend

— Over Charge from The Woodlands, TX on August 5th, 2020
This company is deceptive
Buyer beware. I was supposed to be in a fixed rate plan (Lies) my bill was all over the place I've month it'll be $150 next month its close to $500! The company is not transparent with cost and fees and I was drooped into this garbage by a network marketing companies ACN! This is just a bunch of criminals! STAY AWAY FROM THEM!
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Likely to recommend

— Valencia from The Colony, TX on June 15th, 2020
Been a happy and satisfied customer of XOOM Energy since 2015
Been happy and satisfied with the overall service and customer service interaction with Xoom Energy in Texas since being referred to them in 2015. I've continued to recommend them to my family and to several home buyer clients.
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Likely to recommend

— Robin from Frisco, TX on May 19th, 2020
Ridiculous they made us change everything
I am appalled by Xoom forcing every person that uses their service in Texas to change everything. And they only sent out a simple email that is easily lost with all the trash they send. I will never recommend Xoom to anyone ever again.
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— Dianna Hodgson from Dallas, TX on May 15th, 2020
Don't do it!!
The worst criminals out there. Trust me. They WILL RIP YOU OFF. Duplicate charges, No customer service, No answer to E mails, Try calling them...Good luck getting anywhere. How (I'm in Texas) the state utilities commission allows these crooks to do business in the state tells me something is very fishy going on here. Trust me. Look elsewhere.
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Likely to recommend

— Don't Do It! from San Juan, TX on April 22nd, 2020







Reviews Overview
The best review categories for XOOM Energy are the order experience, rated at 1.7 out of 5, and their plans and pricing, rated at 1.6 of 5.
5 Stars
5%
 
4 Stars
8%
 
3 Stars
0%
 
2 Stars
8%
 
1 Stars
79%
 
1.5 / 5
Overall
1.6 / 5
Price, Plans and Promotions
1.7 / 5
Order Experience
1.6 / 5
Customer Service
1.5 / 5
Billing and Account Management
1.4 / 5
Likely to Recommend
About XOOM Energy
Xoom Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania - PECO, Pennsylvania - MetEd Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey electricity in the Atlantic City Electric area, Natural Gas in New Jersey's PSEG market, as well as New York's Consolidated Edison, and Central Hudson energy markets.


All XOOM Energy Electricity Plans

Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
SureLock 24 Unbundled
24 Month Fixed Rate
24 months
12.2¢ / kwh
at 1,000 kWh per bill
$122 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
SureLock 36 Unbundled
36 Month Fixed Rate
36 months
12.2¢ / kwh
at 1,000 kWh per bill
$122 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
SureLock 12 Unbundled
12 Month Fixed Rate
12 months
12.3¢ / kwh
at 1,000 kWh per bill
$123 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
SimpleClean 12
12 Month Fixed Rate
12 months
12.4¢ / kwh
at 1,000 kWh per bill
$124 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
RescueLock 12 Unbundled
12 Month Fixed Rate
12 months
12.5¢ / kwh
at 1,000 kWh per bill
$125 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month