All 2 Star Reviews

3 Customer Reviews Written Overall


Back to All XOOM Energy Reviews

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Horrible
I understand people have to pay bills even during hardships but good luck trying to work anything out with this horrible company! We are in the middle of dealing with a pandemic and layoffs, so I called to get a payment arrangement on my bill. They offered me nothing! Just an extra week to pay the whole bill or get disconnected. Then when I review the bill there is over $100 in EXTRA fees. $10 twice for a disconnect notice but I only received one. Late charges twice. No slack at all for things we have no control over. Hell even dropping the $100 in extra stuff would make it easier to pay the bill considering I have paid my bill for over 18 months and am in good standing with the company. My bill steadily increases from $280 to $480 every month but I was duped into signing a 24 month contract "for a better rate"! Horrible company with no care for their customers. Definitely would not recommend. Not even a pandemic will stop them from getting their money on time.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Christy from Corpus Christi, TX on August 21st, 2020
HORRIBLE EXPERIENCE
Had an issue with my electricity. The costumer service rep gave wrong information that cause bigger issue for me. Tried to speak with supervisor and they didn't even bother to take my call. Matter of fact they refuse to take my call. HORRIBLE experience. I would NOT. Recommend this company
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kenia from Houston, TX on July 23rd, 2019
Horrible customer service
I ordered service online and got confirmation that the service will start on the 5th, today is the 9th still no lights. I am getting work done and have hired contractors they go everyday and I am loosing money everyday. I called today and was told they have a system glitch, so why wasn't I informed some kind of communication would have gone a long way. I could have safe money by not sending the contractors out everyday since he 5th. I asked if they can put a rush on it and was told unless I can approve someone will die then no. Worst service ever. I would suggest you directly to a big company.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sage from Dallas, TX on April 9th, 2018


All XOOM Energy Electricity Plans

Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
24 Month Fixed Rate
24 month
Fixed Rate
11.7¢ / kwh
at 1,000 kWh per bill
$117 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
36 Month Fixed Rate
36 month
Fixed Rate
11.4¢ / kwh
at 1,000 kWh per bill
$114 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
12 Month Fixed Rate
12 month
Fixed Rate
11.7¢ / kwh
at 1,000 kWh per bill
$117 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
12 Month Fixed Rate
12 month
Fixed Rate
11.8¢ / kwh
at 1,000 kWh per bill
$118 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
12 Month Fixed Rate
12 month
Fixed Rate
11.9¢ / kwh
at 1,000 kWh per bill
$119 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month