Billing Problems and Complaints (945 reviews)
“ Very happy with the best rate I've had since shopping for electricity the last few years. Change over was a breeze and billing has been perfect. ”
November 9th, 2019
It is what they said it would be!
“ Never had any issues with billing. Their rates are great! I just did an early renewal with them and no changes or extra cost were added to my contract. ”
August 2nd, 2019
Great customer service*****
“ Falen provided an exceptional customer service experience. My call was answered right away. Falen located my account within seconds and took care of my billing questions quickly, professionally and with a great attitude! Great team member. ”
August 1st, 2019
“ I have had only positive experiences with Entrust Energy. Their prices are low; they give charts for each day showing the amount of electricity used; they compare your most recent usage to your past weeks usage; they are prompt with billing & remind you if your bill hasnt been received within a few days of the due date. They are an excellent company. ”
July 30th, 2019
“ I appreciate the monthly email regarding usage and billing. ”
July 17th, 2019
“ I never had any issues with this company. The billing was good. No problems. ”
July 12th, 2019
Great Experience Thus Far!
“ I have the Keep It Simple Savings Plan and have thus far enjoyed my experience. Customer care has always been courteous and their online portal is super user friendly. I've never had issues with billing or service so can't complain! The rates with this company has also been fair in my opinion. Highly recommended! I will be renewing with them again! Feel free to use the referral code for extra savings, Ref. Code: YY44113. Enjoy your service! ”
June 19th, 2019
Please use the code STolentino12385 to get $50 credit!
“ Been using Champion Energy for 4 consecutive years and I must say that I am highly satisfied with the service I am getting. My friends and I compared our electricity bill and to my surprise my bill is the lowest even they have FREE WEEKEND Electricity. And now they would like to switch to Champion Energy. I chose Champion for so many reasons. First, they have a great customer service! They assisted me throughout my application and I got a response right away on my queries even though we communicate only through email. I gave them the date of my move-in in my apartment and I got electric connection without any problem.I moved to two different apartments and the transfer is very smooth. Their billing is so easy to comprehend and you have a choice to receive it thru email or hard copy. They provide customers a weekly report of the electricity usage so customers will know and can budget their electric bill in a month. Other electric companies will charge customers for a fee if you don't reach their required kwh usage. With Champion, I enjoyed the rates even though I am just using 393Kwh per month. There's NO HIDDEN OR OTHER CHARGES - customers only pay for the electric usage, Oncor charges and the Taxes. I did refer friends to use Champion and they are happy using it. And I would continue recommending it to others. I'm just glad I made a right choice and hope you'll do the same too! They are really a Champion in terms of providing electricity!Please use the code STolentino12385 to get $50 credit! ”
June 4th, 2019
“ We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy . ”
June 3rd, 2019
Great Service, Love the Green Energy Options
Champion Energy Services is great! Anytime we have any concerns with our services, they are always so friendly and help ASAP! There are also different plans where you can get free energy after 7pm or free energy on the weekends! They provide weekly energy usage updates and project what your bill will be, and billing is always a simpel and easy process!
Use the code MKraatz59463 for $50 OFF your bill when you sign up with Champion Energy! They also give multiple promos for you to continuously get decreased rates! Best energy company in Frisco! ”
May 23rd, 2019