Deposit Issues and Complaints (296 reviews)
Deposits for electricity in Texas can be a hassle and usually range from $100 to $500. Some companies handle them well with lower deposit amounts or lower credit thresholds while others turn you upside down and shake the lunch money out of your pocket. If deposits are causing you issues, you can read deposit related reviews from other customers before you sign up for an energy company.
“ They gave me a great deal, and even waived my deposit for me... Also included free weekends on my plan k would definitely recommend ”
July 24th, 2019
Best kept secret...
“ They've gone above and beyond with customer care. I appreciated not feeling judged or shamed after my family had no other choice than to file a chapter 13. They didn't require a deposit and wasn't forced into contact. That was 5 years ago and I'm a proud and loyal customer for as long as they're in business! ”
August 20th, 2018
“ This is Awesome. I was very disappointed with my previous service provided and unfortunately the relationship of more than 4 years had to end. I reviewed several other companies before arriving here and was displeased at their demands for a huge activation deposit. None of them could clearly explain why those startup monies were necessary or could confirm if they were refundable minus all the fees if the relationship had to end. I would have been okay to pay it out installments but no one was hearing that. Just hand us 220.00 and well turn it on. Im glad i found you guys and very pleased there's no deposit. This is how you become and remain #1. Im telling everyone I know at the old company to follow me. (#high5) Thank you ..Now lets do business one kilo watt at a time. Praise God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ”
July 9th, 2018
Great Energy Provider
“ Very easy to get started with, we lived in an apartment for 2 years where electricity was provided. They switched us over promply (we bought a home)and there was no deposit required. I like the option for signing a 6 mo. contract at very competitive rates. ”
May 30th, 2018
I'm Very Pleased
“ I switched to StarTex 6 months ago and have consistently had lower bills than with TXU. I had a rate of .13 per kW in the winter and .15 per kW in the summer with TXU and now I have a fixed rate of .09 per kW. My bills have been at least $29 less a month even when I used more kWs. I have saved $289 in 6 months compared to the same time last year with TXU and I used more kWs with StarTex. They did not charge me a switching fee or a deposit. I have not had any interuption of service. I would recommend them. ”
May 30th, 2018
Works for me...pleasantly surprised!!
“ I recently moved and needed quick electricity without a huge deposit. I found Hello Energy online and decided to given them a try. Everything with them has been super easy! I enrolled online and made an initial deposit to get my service going and have been with them for about 2 months now. Honestly, I prefer this to my old standard electricity.... I get an email every day letting me know my balance and this makes budgeting a no-brainer! Once or twice a month I add money to my account to keep it healthy so I don't have to worry about it getting low. For me, this met my needs and has been perfect so far! I love knowing what my balance is all the time, so it really helps me to budget my monthly expenses. I would definitely recommend them to anyone who needs new service but does not want to pay a big deposit up front or anyone who is watching their budget closely. There's no contract, so it's worth a try...you might be pleasantly surprised like me! ”
January 10th, 2018
You Rock Acacia Energy
“ I am so glad a friend recommended Acacia Energy to me. I am finally able to afford electricity without paying an arm and a leg for deposits and high bills. I love the fact they have a deferment program that allows me up to $75 to help cover electricity if I am not able to pay. The repayment is totally affordable and is taken out once a month. Of course I have a choice of paying more or paying the deferment in full. I would definitely recommend Acacia Energy to anyone looking to switch to a company that really cares for it's customers. ”
June 20th, 2017
stream is my company i love them
“ i've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen ”
May 19th, 2017
“ When I first inquired about plans and pricing, I couldn't have got a more helpful representative!! I told her what I was already paying and she found a plan for me. When she ran my information to see if I needed a deposit, I told her up front if I had to pay a deposit I would not be using their electricity. She laughed and said she understood. I did not have to pay a deposit:) when it was time to renew, they didn't raise my rates, they stayed the same. Great Great company. ”
August 18th, 2016
Great Experience for the past 17 months!
“ I don't know what the the other reviewers are talking about. I switched from TXU the end of Feb 2015. I am saving so much $$ on my bill each month. The CSRs have been very nice and helpful and easy to understand. There are no hidden fees and coming from established service with TXU we didn't have any kind of deposit required. We want to support 100% green energy so we are super happy to be doing that AND saving money!!! ”
July 17th, 2016