Disconnect Fees and Problems (681 reviews)
Best customer service experience
“ Called and ask for a few extra hrs to pay light bill that's a disconnect explained I get pd Thursday 10/17/19 disconnect is for same day but I was afraid they disconnect early am but Sweet lady explained I had until 7pm but she extended it until Friday 10/18/19 . Super Sweet Lady ”
October 15th, 2019
“ Im writing to express my gratitude to Hello Energy , I understand that with prepaid service you must always have a credit on the account however last week I had no budgeted well and my service was to be disconnected , I spoke with a you lady who helped me out by explaining we could set up a quick payment arrangement in order for me to catch up , I have never had a prepaid company do this. I have paid my arrangement and continue to be a faithful customer. Awesome customer service since day 1 however my interaction last week made me take time to provide a review. If management reads this keep the great work great policies and awesome agents ”
October 29th, 2018
Not the usual electricity company
“ I just sign up with constellation @a month ago after my first bill which I paid. Unfortunately I was laid off and my next bill was approaching fast. I contacted customer service explain my situation and I have gain recent employment but need extension just until my first payday which would be almost 20 days from my original due date. The fact that they took the time understood my situation and no Hassel or jumping hoops just no problem and no disconnection. And to top that just pay what's due no late charges no fee for request or this is a onetime deal! I highly recommended this company. Thanks Constellation Energy ”
September 21st, 2018
Best move ever, confused with this site!
The best thing I ever found on FB was a shared link for Pronto. As a former customer of Frontier and Payless (should be called Paymore Power), I know you must be in bed with Payless. Pronto Power by far has the cheapest rates, you dont need auto pay, you dont need to have over $30 in your account, Pronto rates are simple and easy to under.
Customer service folks offer extensions till my next payday when I cannot make a payment (no charge, thank you for being a customer), one of the main guys there (Aaron) goes far and beyond to breakdown my electricity usage by the hour, shucks he broke it down by every 15 minutes. To start all I had to pay was $9.99, then asked for a payday extension.
Morning text messages around 7am (back up alarm clock), there is no charge on disconnection or to reconnect (this old bird forget to call in) just paid my balance and power was restored in less than 30 minutes.
Paymore Power folks keep calling offer $100 to come back, please guys, "momma always told me, Ruthie Lyn don't get fooled by the glitter." Sorry, I'll stick to Pronto.
Be cautious folks, this site I'm telling you, is in bed with Payless Power, probably making a ton of money to highlight that company (or all highlighted companies willing to bet a disabilty check this site is). On government controlled site PowerToChoose.org you see the real rating, I will leave at that. ”
July 27th, 2018
Good Service with Penstar
You know I don't know what everyone says different things but my experience with this company has been extremely good. If you do not have a payment they will offer the 50.00 dollars to put towards your account, pay 25.00 in 3 days and the rest will be taken about a dollar and some change a day when you make payment, this what I do. I know they will give you an extra day thats 5.00 put against your account not to disconnect, but you have to remember these are to be paid back after you make a payment. I've been with the company for over 10 years. So when you call them talk not yelling you can get the help you need. I hope this info was helpful . So call them they will help you.
February 14th, 2018
THE BEST PROVIDER OUT THERE!
I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees.....
Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.
Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.
All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good.
March 31st, 2014
I must admit I was a bit apprehensive when I
got Amigo Energy simply because I had never
heard of them before. In my experience, all the
others always hit you with surprise charges and
provisos. To make it even worse, when you are
not happy with them, they make sure you are
going to pay a hefty price for your bad
decision. This time I did my homework and
decided to try Amigo out. I am very happy to
say that I have never been happier. The rate
options are great and customer service is an
actual living, breathing human being! They have
always been there to help me when I need them
and the real shocker is they are always in a
great mood. When I chat with my neighbors they
are shocked at how low my monthly bills are.
For the past 3 months my bills have never gone
over $35 dollars. Yes! $35.00 bucks!
I definitely recommend that you do your
research on option plans, fees, rates, etc.
Since they are constantly changing but Amigo
Energy will always come on top as the best
plan. Just be careful with the "others" small
print. I have noticed that they have scrambled
to make their fees look great but will not last
more than 12 or 24 months and disconnection
fees may give you a heart attack.
So far, I have been with Amigo Energy for
almost four years. I have had two contracts and
I still got a great rate the second time
around. Since day one, I have never had
problems logging into my account online, with
the auto-pay charges, technical or account
issues. This is the first time that I am
absolutely worry free about my electrical
February 15th, 2012
Fastest and Cheapest light company in TX.
I woke up today, jumped in shower, and lights got disconnected by a horrible company called Payless Power. I paid $30 on Tuesday, todays Thursday and Im disconnected at 7am.
I found Pronto Power on this site (but I could not find a number or link, looked them up on google) as soon as I called and made my payment (only $9.99), literally within 45 mins my light was turned on. Thats what I call FAST! Less than $10 dollars and under an hour. The sales guy Phillip took my call, when I made mention of Payless. He chuckled. He said Pronto gets lots of calls from Payless Powers customers, and when customers here the rates and about the free extensions to payday, they always choose Pronto Power. I can see why. I didnt believe him when he said the power will be on Pronto Fast. Good job Phillip! I hope this review gets you a raise. ”
September 13th, 2018
“ I signed up for a six month plan and everything went smooth. Connection, (online) billing and payment, and disconnection when I moved out all went smooth and without surprises. I had great service every time I called customer service. They didn't have the best price, but I would rather pay an extra cent/kwH than have to deal with incompetence. ”
May 30th, 2018
prepaid works for me!
“ I lost my job and was unable to pay my JustEnergy bill before the disconnection was going to happen. I knew I was paying way more than I should have been considering my landlord put a brand new AC unit, coils, appliances, everything. My summer bills were coming out to almost 400 dollars each month! That just made no sense because I worked days and turned the AC up to 80 before I left for work. No one was home when I was at work and when we were home the AC never went below 73. I have an average sized 2story house with 3 bedrooms and 2 bathrooms. I kept JustEnergy because they were a "green" energy company, and I could afford it at that time. Then I lost my job and decided to do prepaid until I got a new job and could afford to go back to my original electric provider. I am able to monitor my daily usage on my phone or computer and I was only using around 4 dollars a day in electricity! During the summer months! Now that it is cooler outside I'm spending less than 2.50 a day! I'm doing prepaid and I add $150 monthly and I still have 15 dollars unused each month. It works for me because I have AC that is a newer model. There is no way I will go back to my old provider... I even get free Sundays which is my laundry day. It gives me an excuse to do laundry once a week and I love that! I see lots of bad reviews on here but Ive been a customer for 5 months and I'm really happy with them. The only negative experience I've had with them is I was disconnected service when I had $9 left in my account. I was going to get paid that evening, so I was about to add more to my account that night. I called them really upset and because I still had a positive balance and they disconnected me for no reason. the rep told me that they disconnect after your account balance goes below $10. I was so angry because no one told me that bit of information. If I knew that, I would have added a few dollars to keep my balance over 10 dollars. After putting me in hold she told me they would reconnect me right away without me having to pay a reconnection few. I was very greatful to them and assured her, now that I knew that I had to stay above $10, I wouldn't let that happen again. They sent the connection order right away because within 30 minutes my power was back on. I really recommend them if you have an updated energy saving home like my landlord provided for me. I guess that might be the reason for some of these negative reviews. energy saving appliances and AC units will save you bundles in the long run! ”
November 2nd, 2013