Recent Complaints and Negative Reviews (567 reviews)
TXU is inconsistent.
“ I have to call them every month. They give me the run around. The app is poor and inconsistent. ”
June 22nd, 2020
Suddenly canceled service
“ After 6 months my year long contract was suddenly canceled with no warning and the only notification was a minor note on a bill. Got dinged for $150 cancelation fee (when I didn't cancel anything). ”
June 22nd, 2020
“ When I decided to switch to TriEagle I was told that my rate would be between $ .06 and $.07 per KWH. As a matter of fact I am being charged $.097. I contacted you and was told that someone would get back to me in "a couple weeks". It has been over 3 weeks and I have heard nothing. My monthly bill is twice as much as people with my model home. ”
June 14th, 2020
Billing and account
Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this. ”
May 23rd, 2020
Hard to remove early termination fee
“ When I signed up I told him I only needed electricity for a month as I was visiting friends house. They told me to simply tell them I moved out and there would be no early termination fee. I was charged $220 termination fee for three weeks of usage. With other electric companies I was able to tell them my forwarding address and that was enough. Pulse power requires Difficult to provide Documentation for move out before they will return the early termination fee. And even after providing that it took me nine hours and threats to Report them to the AEP before they finally removed the ETF ”
May 23rd, 2020
Just not a great company
“ I went with them because I thought it was the cheapest. Turns out the $40 off if you reach 500 Kwh is not actually cheap (1 bedroom apartment commonly reached $80 where on my old plan was closer to $50/$60 for the same place). But that is on me for choosing that plan. When I moved they tried to charge me for leaving the contract early despite the move (other companies just ask for a forwarding address and that is it - I have never had an issue with a different company). The customer service is just a pain. I have been emailing for weeks (after calling twice waiting over an hour each time to get this taken care of) to just get them to correct the new address. They wrote the state twice (once right between the main address) and wrote the city twice two different ways. It was not some tragic horrible experience but there are so many choices for electricity, why bother with one that is this much of a hassel. I am glad to no longer be a customer. Oh, and I moved out on a Saturday and since they are not open on the weekend I couldn't have service disconnected until Tuesday. Although a week prior I had an email that they asked what day I wanted to be disconnected - they just never did it. So I was paying the electricity after I moved out which is frustrating. ”
May 21st, 2020
Poor customer service
“ Very frustrated trying to speak with the service reps located in Irving, Tx. I called and spoke with a representative the third week of March to disconnect my services on March 31, 2020. Im still getting billed for this service Ive called twice to speak to representatives. they act like they dont know what Im talking about. They come across as not wanting to help me. they will not give me a corporate number to call. it makes me extremely leery of this company ”
May 7th, 2020
Air conditioner nightmare
“ I made the claim 3/13/20 it took til 4/20/20 to complete. Customer service took days to call me back, very slow responding. However When the technician arrived, everything became better. He was able to get the job completed! Ive used HWA for many years and this was the first time It took so long to handle. ”
April 24th, 2020
Run Away DO NOT Sign up
“ First of all be aware that the price advertised does not include your electricity delivery change. This means that when they are advertising a 8cent per kwh charge you actually end up paying about 14 cent per kwh plus other fixed charges. I am currently trying to get out of this scam. ”
February 13th, 2020
Stay Away from the Provider!
“ I have has continual billing problems. I have 2 houses with them and they applied payments to the wrong address. Never again! ”
February 12th, 2020