Recent Bad Reviews

“  By law we have 16 days to pay utility bills. If you have auto pay, for best rates, the due date on your bill complies with the law. However, Southwest takes the money from account a week earlier. My bill indicates for power outage call Center Point. What does Southwest do.....just take your money, ”

“  I just signed up for Gexa. Supposed to be very cheap. For about 1200 sq ft, my first summer bill was $151.00 and my second one was $375.00!! Ouch! So the plan I have takes off $100.00 if you use between 1000-2000 kw. I used 2063.. so yes, that was over 2000. But this is July, and instead of a mont to month cycle, they used 33 days this cycle. Its up to them if they want to use anywhere from 28 days to 33 days. Beware of this. I just believe it is unethical when they can use fluctuations of the amount of days. I did call and questioned this and they gave me $25.00 off. The customer service rep talked very fast was very hard to understand. I am so tired of computerized care from these companies, it takes you a 20 minutes for a real person to come on and then you strain to understand every word. So funny when you call to set up service, you get to talk to an easy to understand American.. but once youre under contract!! Its so very frustrating!! And its amazing how vivid 19 effects the service of every company! My rant!! ”

“  My bill is due different days every month. Not a big deal but sucks trying to remember to pay your bill when it could be due either at the beginning, middle, or end of each month. Have had to pay late bills simply because I was confused when it was due. I don't get anything in the mail and have to check my email constantly if I want to avoid late payments. And at first, I was paying around $62 a month. That was in the winter with the heaters running all the time and me being home consistently. Now, without even being at my house for 2 and a half weeks out of the month with the AC off and almost nothing plugged in (absolutely nothing powered on), I'm paying $117. Sometimes the delivery charge is $14 and sometimes its up to $28. With that and the mandatory $10 "minimum usage fee" (which doesn't make sense or seem necessary unless you didn't meet the minimum energy requirements) a quarter of your bill isn't even from your actual energy usage. I see why they force you into year long contracts now and why more people are living off-grid. ”

“  I transferred to constellation 2 week before service. I got an email saying I was confirmed and ready other service cut the electricity off but nothing was turned for over 8 hrs later. They lost my application..i had to go thru the entire process again. Just got my bill and without the bill credit it would be the highest in the last 5 yrs. Understand I put in a new unit 2 years ago. Not sure i will wait 11 months. I may pay the early penalty. ”

“  Good ”

“  I signed up for a new account. Despite telling them to start it on a specific date they went ahead and changed my plan immediately. They also never sent me the email containing my account informaiton resulting in me having to be on the phone with my previous and this company for several hours to no avail. ”

“  I have to call them every month. They give me the run around. The app is poor and inconsistent. ”

“  After 6 months my year long contract was suddenly canceled with no warning and the only notification was a minor note on a bill. Got dinged for $150 cancelation fee (when I didn't cancel anything). ”

“  When I decided to switch to TriEagle I was told that my rate would be between $ .06 and $.07 per KWH. As a matter of fact I am being charged $.097. I contacted you and was told that someone would get back to me in "a couple weeks". It has been over 3 weeks and I have heard nothing. My monthly bill is twice as much as people with my model home. ”

“  Their system sucks! I can not even pay my bill online.
It is a disaster since they decided to issue new account numbers without properly updated the system.
I am ready to go back with Reliant or any other co.better than this. ”