Recent Bad Reviews

“  I have been a long time user of first choice power this year, my contract was up so I called to renew. Well the agent at the time did not work with me, to get the best possible rate, so here I am stuck with a high energy rate for 24 months. There is a $135 fee to terminate my contract. I would not recommend this utility co to anybody. I am a senior citizen and did not realize what I was getting. This company has always had reasonable rates until now. I cringe every month when my bill comes in. I just wish I understood what the agent was giving me and went with a different provider. Now I am stuck. This is a warning to others to shop around. ”

“  This prepaid electric company is a rip off. You basically pay for your electricity twice. Pogo charge a fee for their service then charge you again for the actual electricity you use. In the end you will pay way more. I don't know how they have all these positive reviews but they have to be fake. ”

“  I have been with gexa for years and recently had a horrible experience. Was informed I was locked in at 7.8c per kWh only to find out it was 13.71c per kwh. I have been waiting on hold for over an hour to speak with someone. The operator gives you the option to press 1 so an available rep can call you back but it NEVER works so you are stuck waiting on the phone still. Gexa was so good for years but highly disappointed. I got an email saying I may be charged $295 to cancel but was told my fee would be waved if i chose to terminate by a representative a few days back. We shall see when someone FINALLY answers. ”

“  I have yet to hear from an agent from Gexa its been over an hour+ on the phone, trying to cancel my plan because I am moving cities and therefore out of service area. You can only cancel your plan through customer service which doesn't appear to exist right now. Having worked in customer service, I am appalled. Having dealt with all the other shenanigans that involve moving 200+ mi away, I didn't think this would be the most aggravating process. I've been a customer for almost 2 years--no issues. As soon as I actually need to talk to someone (based on their policy of being UNABLE to cancel service online) they're not there to pick up the phone. I've spoken with an agent thats not this broker company and they've said they keep getting complaints that no one's been picking up the phone since yesterday (Monday). ”

“  I recently moved and started a new Reliant account. The sales rep asked me a lot of very invasive and personal questions, such as "when do you get home from work" and are you at home on weekends and if not, how long are you gone from your home" and on and on it went because "he was trying to figure out which plan would suit me best". I finally had to put a stop to it and tell him that he was making me uncomfortable. If Reliant is asking reps to get this personal with customers, it really needs to stop. It's just plain creepy, especially for a woman that lives alone. If I had another choice of provider, I would've hung up on him after the first question. Unfortunately, Reliant was my only option so I just have to cross my fingers the rep was not a stalker with all of my personal information at his disposal. ”

“  New customer. Went to registration page on line and correct information rejected multiple times. Customer service rep talked so slow and was so dense she sounded high. Could barely hear for chatter in background. She didn't want to address whether their information they had was correct because any error was because I "made an entry error", although I had cut and pasted their information(!) from the bill. After several minutes of her talking about 6 words per minute we found, yes, they had put the wrong zip code in so I couldn't register with the correct information. No apology; no interest in fixing. Customer service that can only be described as "stupid". ”

“  I really thought it was gonna be lower, never ever wanted my light bill over $300! I should've stayed with my previous company just energy! ”

“  First time paying mor than 370.00 on electricity!!!Looking for something less expensive. ”

“  Said I needed a 50% down payment in order to get an extension lol. Ive never had a disconnection or got an extension in the past and Ive been with them for a year and a half now. I can say that my light bill is cheaper than when I had Direct Energy but their customer service isnt the best. Molena Orellan, a manager, gladly declined my request after I told her what my situation was. I just think they could be a little more understanding is all. ”

“  They may offer competitive prices and plans at first but they always find ways to charge up your bill during your time as a customer. I lived in a one bedroom apt and it cost more using Green Energy to cool and power electronics there than it does in my 4 bedroom two story house. They also have poor customer service and do not process closure claims properly. I closed my account in may and I'm still being billed because they waited a month to close it. This is the SECOND time they have done this to me. 10/10 WOULD NOT RECCOMEND this company, go for TriEagle!! They are great. ”