Recent Bad Reviews

“  This prepaid electric company is a rip off. You basically pay for your electricity twice. Pogo charge a fee for their service then charge you again for the actual electricity you use. In the end you will pay way more. I don't know how they have all these positive reviews but they have to be fake. ”

“  I have been with gexa for years and recently had a horrible experience. Was informed I was locked in at 7.8c per kWh only to find out it was 13.71c per kwh. I have been waiting on hold for over an hour to speak with someone. The operator gives you the option to press 1 so an available rep can call you back but it NEVER works so you are stuck waiting on the phone still. Gexa was so good for years but highly disappointed. I got an email saying I may be charged $295 to cancel but was told my fee would be waved if i chose to terminate by a representative a few days back. We shall see when someone FINALLY answers. ”

“  I have yet to hear from an agent from Gexa its been over an hour+ on the phone, trying to cancel my plan because I am moving cities and therefore out of service area. You can only cancel your plan through customer service which doesn't appear to exist right now. Having worked in customer service, I am appalled. Having dealt with all the other shenanigans that involve moving 200+ mi away, I didn't think this would be the most aggravating process. I've been a customer for almost 2 years--no issues. As soon as I actually need to talk to someone (based on their policy of being UNABLE to cancel service online) they're not there to pick up the phone. I've spoken with an agent thats not this broker company and they've said they keep getting complaints that no one's been picking up the phone since yesterday (Monday). ”

“  I really thought it was gonna be lower, never ever wanted my light bill over $300! I should've stayed with my previous company just energy! ”

“  First time paying mor than 370.00 on electricity!!!Looking for something less expensive. ”

“  Said I needed a 50% down payment in order to get an extension lol. Ive never had a disconnection or got an extension in the past and Ive been with them for a year and a half now. I can say that my light bill is cheaper than when I had Direct Energy but their customer service isnt the best. Molena Orellan, a manager, gladly declined my request after I told her what my situation was. I just think they could be a little more understanding is all. ”

“  They may offer competitive prices and plans at first but they always find ways to charge up your bill during your time as a customer. I lived in a one bedroom apt and it cost more using Green Energy to cool and power electronics there than it does in my 4 bedroom two story house. They also have poor customer service and do not process closure claims properly. I closed my account in may and I'm still being billed because they waited a month to close it. This is the SECOND time they have done this to me. 10/10 WOULD NOT RECCOMEND this company, go for TriEagle!! They are great. ”

“  Customer Service set up 3 different accounts, all I want a transfer service, paying on three different accounts, they delete 3 times , shut power off in the process, in span of 24 hrs, one 8 Representative did not know what was done on account. Plus requesting a $600 deposit. WTF... They blew out 2 of my UPS and computer monitors with shut downs. ”

“  Had an ad 0.07c per Kw but ended up having $159 bill every month. I dont even use much in a small apartment. I just feel cheated. When i called and asked, there was nothing can be done to fix this. I had to cancel service and go with another carrier. Not recommended. ”

“  We switched to Reliant several months ago and are almost at the end of our current contract. We have 2 accounts- residential and commercial. My husband told the lady from Reliant that we wanted our residential account switched to Reliant. She stated she did not need the ESI number for that account. Well what she did was switch our commercial and the manger told us there was nothing he could do. We ended up paying an early cancellation fee for the commercial and was charged twice for the electricity for the residential since that contract expired. Thanks for costing us roughly $300 Reliant because your employee didnt know what she was doing and made your customer pay for your employee mistakes!
NEVER again Reliant!!! BTW Gexa was great when we used them and we will be going back! ”