“  On October 30th, 2018 I called to renew my energy plan for 2019. After agreeing on the new rate, which is higher cost, I confirmed with the agent that this new rate was to take place after my existing expired on December 5th since my old rate was cheaper. The agent confirmed. Three days later, November 2nd, I received an email stating my new plan had been accepted and was effective October 4th, 2018 which was wrong and should of been December 5th, 2018 which was 2 months early. Twenty-seven (27) days later and ten (10) phone calls totalling more than 3 hours the issue was finally resolved. Was it a scam or a mistake, I DO NOT KNOW, but if this same thing happened to another 2 million customers, they have 6 million per the internet search, and only half caught their mistake, Direct Energy could of made an additional $13 million if the mistake amount was the same as mine which was $13.12 for only one month. When I asked for some compensation for my spending so much time on the phone, their comment was that I had already received $75.00 when I renewed my plan and they cannot offer compensation more than one time per year. I guess my 3 hours of time was worth nothing since this was all THEIR mistake. I will not renew with Direct Energy again and my suggestion is for each of you to monitor your renewal process for their mistakes. (Note, this also happened on my 2017 renewal but only took one or two calls) I have been a loyal customer of Direct Energy for 9 years. ”

“  I selected 4Chnage Energy on the state website after evaluating the various plans. My bill went up significantly due to the tiered structure of the rates. ”

“  My renewal experience this year, which should usually be pretty easy, was terrible. Required several phone calls and explanations as to why i was getting emails saying my power would be turned off even though I renewed appropriately. Not to mention the old plan that was the reason for getting on with 4Change has changed and prices have gone up signficantly... Wouldn't recommend. ”

“  I received emailing offering ME the new rate. I was rejected because the a cvount we have is in my husband's name. I received the OFFER of a lower kilowatt hour and then offer denied to me. We are seniors on a FIXED income and would like the OFFER extended to ME. I feel a bit and switch!!! Help me please. Look forward to a prompt response. ”

“  I was a Bounce customer for over 7 years. When my contract ended they decided it would be a great time to "rape" me on the kwh rate. They increased it to over 17 per kwh. Plus kept changing my due date which had always been the 22nd and since I'm on paperless I didn't know so they would charge me a late fee for me paying a day late (which should have been my due date). Champion Energy has been great. You can even see your daily usage. ”

“  3x times previous rate. Change provider and new 2 year plan is down to what we got on frontier contract. If companies can give a fixed rate that long that means the off contract at 3x is just gouging. ”

“  I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments ”

“  We didn't renew the contract as their prices were becoming higher and higher and we decided to move to another provider. After a month we received the bill-they charged us for the whole month when we used only 10 days. Called the customer service they say it is because of your plan usage from 0-1000 is charged fully. So let me understand this even if we used 0.005 we would be charged the whole amount. Havent seen this with any other company. It is not about the money but about the fact that big businesses become big by stealing from the nation. Not satisfied at all. ”

“  Don't trust their autopay even if you get a conformation that you are now enrolled. Their plans are impossible to figure out. while they give you 45 to 60 days to chage for free, you barely get one full bully cycle to make a good determination.

I'll pay more next time for high reviews with billing, and price/plans ”

“  Way too expensive ”