Home > RICHLAND Electricity Rates


This graph shows the lowest  rates for Richland
Rates as of 12/10/2018




Rate Plan / Provider Term

/ kWh
@ 1,000 kWh / month
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4Change Energy

Generous Saver 12
12 months

/ kWh
@ 1,000 kWh / month
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Champion Energy Services

Champ Saver-12
12 months

/ kWh
@ 1,000 kWh / month
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Green Mountain Energy

Pollution Free e-Plus 12
12 months




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Reviews from Richland:


Excellent company

(5 / 5)

  I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill! 

Very happy with this company! from North Richland Hills
January 3rd, 2017

Can't believe door to door people told me the truth

(5 / 5)

  So was paying about 4 cents over what I should have with TXU (if you haven't already, SWITCH!). Had been with them nearly 20 years, found out I've been paying about a hundred dollars a month more than I should have. Got my most recent bills and it went down by a 145.82!!! Those pennies add up apparently. Would highly recommend. 

Smith from North Richland Hills
September 14th, 2013

Great job guys!

(5 / 5)

  Proton has handled my needs with courtesy, and care. The rates are as great as their service and that is excellent! 

Shelton Briscoe from N. Richland Hills
September 11th, 2012

Exceptional prices and service!

(5 / 5)

  Truly a no gimmic company. No misleading tiered rate plans, no "suprise" fees, and no BS. Top rated in customer service scores by Texas Power To Choose website. A+.  

Lee from North Richland Hills
August 22nd, 2010

Direct Energy 10 year customer

(4.6 / 5)

  I have had direct energy for a little over 10 years and have had a great experience. I have found that enrolling in online auto pay helps me to never worry about a late payment and allows me to establish good credit. The other thing that has helped is always enrolling into a plan to save on the cost per kilo. Currently I am paying .13 cents and that is outrageous but looking over the plans I could be paying .8 cents per kilowatt. I have recommended direct energy before and I will do it again. Have never had an issue in 10 years. Although I am currently checking into clean energy plans so if they do not offer that then I will change to another company if the price is right.  

Melissa from North Richland Hills
September 21st, 2015

Refreshing new approach to electric home service.

(4.6 / 5)

  This is new way to shop for electric service in Texas. You now have the choice of a fixed plan from 11 to 36 months and anywhere in between. Use there web page and check every month because it's different depending on how many months you want to lock a rate in and they have great promotions and gifts. Use promo code 1597439 to receive a 50$ dollar bill credit. They are definitely worth a look. I chose the 15 month plan at 9.6 cents per KHW and dumped Startex power were customer service has disappeared. 

Peter Asfour from North Richland Hills
April 10th, 2014

not too bad

(4.1 / 5)

  been with bounce for a year and have no complaints. reasonable and worry free since i have the auto payment option. 

don from North Richland Hills
March 28th, 2011

best company

(4 / 5)

  This electric company was easy to sign up with--they have done exactly what they advertised. Their prices have been fair and questions have been answered honestly when asked. 

frances nelson-allen from NORTH RICHLAND HILLS
April 30th, 2016

Terrible web site, but pretty good company

(3.4 / 5)

  I have several times tried to use their automatic credit card billing, but have had all kinds of problems. Their customer service people are polite and helpful, but they just don't seem to have the bugs worked out. The web site allows you to log on and check your bills, but almost anyting that you do kicks you out to start all over. I just tried to renew my service contract while logged on to my account. I was taken to a new page asking for my zip code and account number. I had the same experience trying to change payment details. It is like they don't think this whole internet thing is really a good idea, or expect anyone to actually use their web site. 

Bill McReynolds from North Richland Hillls
May 16th, 2013

Billing

(3.2 / 5)

  Make no mistake...they are cheap. I've never had a lower electric bill, but they issue a disconnect TWO DAYS after your bill due date & it's a $10 fee plus a late fee equaling about $20 so don't pay even one day late!! 

Lori from North Richland Hills
February 4th, 2016

Auto Pay Problem

(2.6 / 5)

  I went with Startex because they had a great rate. This was my second to use them. I received my first bill and in Large Bold Red Letters it said "Do not pay, payment will be made electronically." I checked their website which confirmed that I was set up on auto pay. I get the second bill, it shows a past due balance and a late penalty fee. Again, it had the bold red statement saying "do not pay". I called the company for an explanation, after long hold time, it turned out I wasn't set up on auto pay. They said that possibly because I was a previous customer and was previously on auto pay, generated that notation. I said fine, please remove the fee and lets get me set up on auto pay. Gave my credit card info, etc. Was put on hold again. Then the very same customer service rep that I had been speaking with for over 45 minutes came back informed me that I had a past due balance and asked if I would like to go ahead and take care of that now before a disconnect notice was sent out! I was so shocked! I said, "Seriously? This is John, correct? The same guy I've been talking to for the last 45 minutes trying to get a billing error taken care of!". He said yes mam, then repeated that I had a past due balance and that I would soon be receiving a disconnect notice if I didn't take care of it! I told him that I was done with him and asked to speak to a supervisor. After another long hold time, the supervisor came on and defended John's statement saying that he was just trying to help me out! I had to give my credit card info to her to pay my "past due" balance. I'm so thankful that it was only a 3 month contract! I don't have time for this nonsense! 

Janette from North Richland Hills
May 30th, 2018

Auto Pay Problem

(2.6 / 5)

  I went with Startex because they had a great rate. This was my second to use them. I received my first bill and in Large Bold Red Letters it said "Do not pay, payment will be made electronically." I checked their website which confirmed that I was set up on auto pay. I get the second bill, it shows a past due balance and a late penalty fee. Again, it had the bold red statement saying "do not pay". I called the company for an explanation, after long hold time, it turned out I wasn't set up on auto pay. They said that possibly because I was a previous customer and was previously on auto pay, generated that notation. I said fine, please remove the fee and lets get me set up on auto pay. Gave my credit card info, etc. Was put on hold again. Then the very same customer service rep that I had been speaking with for over 45 minutes came back informed me that I had a past due balance and asked if I would like to go ahead and take care of that now before a disconnect notice was sent out! I was so shocked! I said, "Seriously? This is John, correct? The same guy I've been talking to for the last 45 minutes trying to get a billing error taken care of!". He said yes mam, then repeated that I had a past due balance and that I would soon be receiving a disconnect notice if I didn't take care of it! I told him that I was done with him and asked to speak to a supervisor. After another long hold time, the supervisor came on and defended John's statement saying that he was just trying to help me out! I had to give my credit card info to her to pay my "past due" balance. I'm so thankful that it was only a 3 month contract! I don't have time for this nonsense! 

Janette from North Richland Hills
June 11th, 2015

Great Price, Horrible Service

(2.6 / 5)

  Signed up for Frontier Utilities via Power to Choose Website. After Signup I received an email confirming the change of service. When I received my first bill I was charged an Electronic Auto Pay Opt-out Fee $5.00. The agreement does indicate that Auto Pay is required which is fine but I was not given an opportunity to sign up for Auto-Pay prior to receiving the first months bill. When I called Customer Service to sign up for Auto Pay and request a Refund of the fee the Rep would not refund the fee, was not friendly and didn't seem to care. The rep submitted a request for someone to call back within 24-48 hours to discuss the fee with a manager. Great way to start off new service. 

Mike from North Richland Hills
June 6th, 2013

BEWARE OF BILLING SCAM

(1.8 / 5)

  Rates are ok, however the billing is a nightmare. For three months sent in payments on time and kept getting disconnection notices. Called on hold 30min, prompted to to converse through e-mail. Finally got a person who explained my bank was holding the funds. I pay all my bills on line, bounce is the only company to ever say they weren't getting paid. Wants you to use a pay service, don't think so, my bank is FREE. How many other people get scammed paying so called late charges. 

LJ from Richland Hills
December 23rd, 2010

Your bank can transfer funds BUT bounce doesn't recognise the funds for 10 days.

(1.4 / 5)

  The worlds worst, cheap rates but unethical billing. Beware of promises never kept.
Also I have been told the positive reviews are fake! BEWARE Bounce 

LJ from North Richland Hills
July 31st, 2014

Complete lack of customer service

(1.4 / 5)

  I have been trying to contact Gexa for over a week now, for no other reason than to pay my bill. I don't have my account number memorized, and I need that info to do so. Their automated phone service is broken; when you choose to be connected to a real person, it instead recycles you back to the beginning of the automated service. They do not respond to emails either; I have sent three this week alone and have yet to hear anything back. Stay away at all costs. 

Jon Adamson from North Richland Hills
April 16th, 2013

Does not deliver

(1.2 / 5)

  One of the selling points for us to sign up was that they did not outsource their Customer Service. That is no longer true. They are outsourced to Mexico and they cannot/won't understand what we are asking. It also takes 20 to 30 minutes of waiting before a rep is available to answer the phone. We have asked for a combined statement of our security lights & home over and over again. They say they will and the billing period we receive 2 statements.  

Jones from Richland
July 26th, 2012

Rates keep going higher

(1 / 5)

  I have been with your business for years and I recently talked to your representative before April 10th for locking in low rates. Your rep said it would be 8.6 per kwH. She told me I could not lock in this rate. My contract will end May 24th, 2013. I am only able to lock in the rates after April 10th. She also told me the rates go up and down. It sounds like I have to call in every day to find low rates. I called again after April 10th and the rep told me it is now 8.9. Four days ago I called again and now it is 9.3. They transferred me to another department and they would give me it at 9.0. I said I have to think about it. Sounds like I can never get it back at 8.6 when I first called in. Your rates looks like it always goes up, never down. I think this is a game trap. I don't appreciate your customer service. I spent a lot of time calling in and it's not going low just high. 

Alison from North Richland Hills
May 30th, 2018

horrible and stay away - DFW

(1 / 5)

  went month to month for a few months, i was not contacted (they said they sent something in the mail but don't call or email). i used 4500kwh @ the month to month rate of 13.4c per KWH!!!!

I offered them to sign a 2 year agreement if they provided some type of relief or concessions and it was declined. apparently they dont want to keep customers....went to Gexa...7c per KWH @ 12 months!



 

rippenit from North Richland Hills
September 26th, 2016

TXU Scammers

(1 / 5)

  This should be shouted out stay away from TXU. Im a looong customer and decided to check rates. I found I was paying 12.5 average for khr. So i get this flyer and give them a chance to compete which they cant match...thats ok! So I sign up with the other company and the day of change I get a call from txu trying to keep my business and I thought this is a great company and they matched the offer. I get my first bill and guess what instead of the 7.9 per khr its 10.5 and the supervisors all said tough sh*t. So I asked about that recording that we say yes to when signing up because I repeated what the other company offer was. Turns out folks the recording doesn't exist. Its all BS. According to TXU its a 60 day satisfaction which is good cause i signed up with the other company immediately. Very bad business and lies. 

Michael from North Richland Hills
May 10th, 2016

Updated: 12-13-2018
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